What Jobs are available for Helpdesk Support in Bahrain?

• Provide first-level technical support to customers via email, chat, and phone.
• Troubleshoot and resolve software-related issues and customer inquiries.
• Guide customers through product features, functionalities, and basic troubleshooting steps.
• Escalate complex technical issues to senior support engineers or development teams.
• Document customer interactions, issues, and resolutions in a ticketing system.
• Contribute to the knowledge base by creating and updating help articles and FAQs.
• Identify trends in customer issues and provide feedback to the product team.
• Maintain a high level of customer satisfaction and response time.
• Stay up-to-date with product updates and new features.
• Participate in team meetings and training sessions.
• Uphold company standards for customer service and professionalism.

• Proven experience in a customer support or technical helpdesk role.
• Excellent written and verbal communication skills.
• Strong problem-solving and analytical abilities.
• Technical aptitude and ability to quickly learn new software.
• Experience with customer support software (e.g., Zendesk, Freshdesk, Intercom).
• Familiarity with SaaS products and common software issues.
• Patience, empathy, and a customer-centric mindset.
• Ability to work independently and manage time effectively in a remote setting.
• High school diploma or equivalent; associate's or bachelor's degree is a plus.
• Enthusiasm for technology and helping others.

About the Role:

We are seeking a highly skilled Help Desk Specialist to join our IT team. The ideal candidate will be responsible for managing and supporting the company's IT infrastructure, including desktops, servers, and computer peripherals. This role requires strong technical expertise, problem-solving skills, and the ability to ensure uninterrupted operations of critical systems.

Key Responsibilities:

• Provide administrative support for Microsoft Windows Servers within the Data Centre.
• Manage Microsoft Domain Controller, Exchange, and Microsoft 365 services.
• Diagnose and troubleshoot server, network, and end-user issues.
• Administer endpoint security, antivirus, firewalls, and patch management.
• Manage routers, switches, IP telephony, and access control systems.
• Oversee and maintain CCTV, NVR systems, and IP cameras.
• Configure, deploy, and maintain servers; apply updates and security patches.
• Handle data backup and recovery solutions, including tape library verification.
• Manage Active Directory accounts, file shares, permissions, and group policies.
• Maintain IT asset records, licenses, and hardware warranty details.
• Provide daily user support for desktops, laptops, printers, phones, and networks.
• Conduct routine system audits, backups, and security reviews.
• Coordinate with vendors for IT equipment procurement and hardware issue resolution.

Requirements:

• Proven experience in IT support, system administration, and network management.
• Strong knowledge of Microsoft Windows Server, Active Directory, Exchange, and Microsoft 365.
• Experience with routers, switches, firewalls, and network troubleshooting.
• Hands-on experience with CCTV, IP cameras, and access control systems.
• Knowledge of server backups, security, and performance monitoring.
• Excellent problem-solving skills and ability to prioritize incidents.
• Strong communication and vendor management skills.

Job Type: Full-time

Pay: BD BD per month

HELP DESK Specialist

Job Description

• Provide administrative support for Microsoft Windows Servers within the SIU & PP Data Centre.
• Manage and maintain Microsoft Domain Controller & Exchange environments.
• Administer Microsoft 365 services and user accounts.
• Diagnose and troubleshoot server-related issues.
• Oversee and manage server backup solutions.
• Administer Traps Antivirus and ensure endpoint security.
• Coordinate with local vendors for IT equipment procurement as needed.
• Follow up with vendors to resolve hardware issues and ensure timely delivery and service level compliance.
• Conduct regular assessments of server configurations, performance, and security posture.
• Manage network devices, Routers and Switches.
• Maintain and support Access Control Systems.
• Manage and troubleshoot CCTV systems and IP cameras.
• Configure and deploy servers as required.
• Apply system updates, security patches, and service packs consistently.
• Maintain licenses, and hardware warranty records.
• Handle Exchange server configuration, monitor queue sizes, resource usage, Active Directory settings, DHCP,

Domain Controller setups, and analyzing server logs.

• Maintain UPS systems for power continuity.
• Identify and mitigate single points of failure within the infrastructure.

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• Monitor system capacity and performance to preempt potential issues.
• Verify proper operation of the tape library for data backup.
• Ensure reliable configuration and operation of all IT hardware and software systems.
• Keep internal IT infrastructure current and secure.
• Install new systems and perform upgrades based on organizational needs.
• Maintain up-to-date network security measures including antivirus, firewalls, and patch management.
• Oversee data storage solutions and implement reliable backup and recovery procedures.
• Maintain uninterrupted operations of all SIU servers, routers, switches, and IP telephony systems.
• Handle daily end-user support requests and technical issues.
• Ensure continuous functionality of the NVR system and IP cameras.
• Troubleshoot and maintain network equipment and connected peripherals.
• Apply the latest security and firmware updates.
• Monitor server logs and responds proactively to performance issues.
• Set up and manage user accounts within Active Directory.
• Troubleshoot hardware and software problems, prioritize incidents, and document resolutions.
• Manage and support file server shares and access permissions.
• Perform administrative tasks such as user and group management, security policy enforcement, group policy

management, print services, and monitoring system logs.

• Monitor the health of data center infrastructure using monitoring tools and address hardware issues

promptly; assist with server provisioning and maintenance.

• Support internal infrastructure, including desktops, laptops, servers, printers, firewalls, phones, and ensure

proper functioning of internet, intranet, LANs, WANs, and network segments.

• Conduct routine system audits, including regular backups and security reviews.

Job Type: Full-time

Job Description
VAM Systems
is currently looking for
Helpdesk Technicians
for our
Bahrain
operations with the following skillsets & terms and conditions:

Required Skills:

• Technicians that can support and solve IT issues remotely and on site
• Must be Fluent in Arab and English.

Terms and conditions
Joining time frame: days)

Company Description

Tech Bay IT Solutions is your trusted partner for comprehensive IT services, delivering tailored solutions to meet the evolving needs of your business. Our skilled team and innovative mindset ensure seamless IT operations, advanced security, and optimized efficiency—allowing you to focus on achieving your core objectives. We specialize in workflow automation, AI-driven solutions, Fawateer EFTS integration, and Customer Relationship Management (CRM), among others. Whether you're looking to streamline operations or embrace smart technologies, Tech Bay provides the necessary tools and support.

Role Description

This is a full-time, on-site role for an IT Help Desk Specialist located in Manama. The IT Help Desk Specialist will be responsible for providing technical support to users, troubleshooting hardware and software issues, managing network administration tasks, ensuring network security, and delivering excellent customer service. Daily tasks will include responding to and resolving support tickets, configuring and maintaining computer systems, and assisting with IT-related projects.

1. Provide administrative support for Microsoft Windows Servers, Domain Controller, Exchange, and Microsoft 365.
2. Diagnose, troubleshoot, and resolve server, network, and end-user issues.
3. Manage backups, data recovery, and ensure endpoint security (Antivirus, firewalls, patch management).
4. Administer Active Directory, user accounts, group policies, and security policies.
5. Configure, deploy, and maintain servers, routers, switches, IP telephony systems, and access control systems.
6. Support and maintain CCTV systems, NVRs, IP cameras, UPS, and other IT hardware.
7. Monitor server capacity, performance, and logs to proactively address issues.
8. Maintain licenses, warranty records, and coordinate with vendors for procurement and service compliance.
9. Perform system updates, security patches, audits, and ensure infrastructure reliability and security.
10. Support internal IT infrastructure including desktops, laptops, printers, and network connectivity (LAN/WAN).
11. Document incidents, resolutions, and maintain up-to-date network/security measures.

Qualifications & Skills:

• Education:
  Bachelor's degree in Computer Science, IT, or related field. Relevant certifications are a plus.
• Experience:
  Minimum
  4 years
  in IT infrastructure, server administration, and network support.
• Technical Skills:
  Windows Server, Active Directory, Exchange, Microsoft 365
  .
• Server setup, backups, security patches, and troubleshooting.
• Routers, switches, LAN/WAN, firewalls, endpoint security (Antivirus/Traps).
• CCTV, NVR, IP telephony, access control, UPS, and storage solutions.
• Other Skills:
  Vendor coordination, incident management, documentation, and network security awareness.

About the Role

Provide technical support and ensure smooth IT operations across desktops, servers, networks, and peripherals.

Key Responsibilities

• L1/L2 support (desktops, laptops, printers, peripherals)
• Administer Windows Servers, Active Directory, Exchange
• Manage Microsoft 365 accounts/services
• Perform updates, patching, and backups
• Configure/support routers, switches, basic network services
• Troubleshoot & maintain CCTV, access control, NVR/IP cameras
• Monitor performance/logs and act proactively
• Maintain endpoint protection/AV and general IT security
• Coordinate with vendors (procurement, warranty, repairs)
• Document issues, resolutions, and service records

Qualifications & Skills

• Bachelors in CS/CE or related field
• 2–4 years in IT support/helpdesk
• Hands-on with AD, Exchange, M365, Windows Servers
• Basic networking (routers, switches, DHCP, DNS)
• Experience with CCTV/access control is a plus
• Familiar with endpoint security and patching
• Strong troubleshooting & communication
• Certifications (Azure Admin, CompTIA, CCNA) are a plus

How to Apply

Send CV + certificates to 

with subject: 
IT Help Desk Specialist

.

• Providing first-level technical support via phone, email, and in-person for hardware, software, and network issues.
• Diagnosing and resolving technical problems efficiently and accurately.
• Installing, configuring, and upgrading computer hardware, software, systems, networks, printers, and scanners.
• Managing user accounts, permissions, and access rights.
• Documenting all support requests, troubleshooting steps, and resolutions in the helpdesk ticketing system.
• Assisting with the setup and maintenance of IT equipment for new employees.
• Escalating complex issues to senior IT staff or relevant vendors when necessary.
• Contributing to the creation and maintenance of IT knowledge base articles and user guides.
• Participating in IT projects and initiatives as assigned.
• Ensuring a high level of customer satisfaction through excellent communication and timely issue resolution.

• Lead and manage a team of IT support specialists.
• Oversee daily helpdesk operations, including ticket management and SLA adherence.
• Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues.
• Diagnose and resolve complex technical problems efficiently.
• Develop, implement, and document improved support processes and knowledge base articles.
• Monitor IT systems and proactively identify potential issues.
• Manage user accounts, permissions, and access to IT resources.
• Conduct user training sessions and assist with new employee onboarding.
• Maintain an accurate inventory of IT assets.
• Ensure a high level of customer satisfaction through responsive and effective support.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT support or helpdesk operations, with at least 2 years in a lead or supervisory role.
• Proven expertise in troubleshooting Windows and macOS environments, common business applications (e.g., Microsoft Office Suite, G Suite), and network infrastructure.
• Experience with IT service management (ITSM) tools (e.g., ServiceNow, Zendesk).
• Strong understanding of ITIL best practices.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Exceptional customer service and communication skills, both verbal and written.
• Ability to manage multiple priorities and work effectively under pressure.
• Experience with mobile device management (MDM) solutions is a plus.

• Lead, mentor, and manage the IT Helpdesk team, overseeing daily operations and performance.
• Provide advanced technical support and troubleshooting for hardware, software, and network issues.
• Develop and implement IT support policies, procedures, and best practices.
• Manage the IT ticketing system, ensuring timely and effective resolution of support requests.
• Oversee the setup, configuration, and maintenance of user workstations, laptops, and mobile devices.
• Ensure prompt resolution of escalated technical issues, escalating further as needed to specialized IT teams.
• Contribute to the development and delivery of IT support training for end-users.
• Monitor system performance and identify areas for improvement to enhance user experience.
• Manage IT asset inventory and software licensing.
• Collaborate with other IT departments to ensure seamless integration of support services.
• Prepare reports on helpdesk performance, incident trends, and user satisfaction metrics.
• Stay current with emerging technologies and industry trends in IT support and customer service.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT support, with at least 2 years in a lead or supervisory role.
• Strong technical proficiency in Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
• Experience with network troubleshooting, hardware diagnostics, and remote support tools.
• Familiarity with ITIL best practices for service management is highly desirable.
• Excellent problem-solving, analytical, and diagnostic skills.
• Exceptional customer service and interpersonal communication skills.
• Proven ability to lead and motivate a team.
• Ability to work effectively in a fast-paced, dynamic environment.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.