788 Helpdesk Support Agent l1 Biometry Manama Bahrain jobs in Bahrain
Customer Service & Technical Support Specialist
234 Al Muharraq
BHD18 Hourly
WhatJobs
Posted 5 days ago
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Job Description
Our client, a growing tech company based in **Sitra, Capital, BH**, is looking for a dedicated and customer-focused Customer Service & Technical Support Specialist. This hybrid role offers a blend of remote work flexibility and in-office collaboration, allowing you to provide exceptional support to our valued customers. You will be the first point of contact for inquiries, troubleshooting technical issues, and ensuring a positive customer experience.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve technical issues related to our products and services.
- Guide customers through product features, setup, and usage.
- Escalate complex technical issues to the appropriate internal teams when necessary.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Provide feedback to product development teams regarding customer issues and suggestions for improvement.
- Develop and maintain knowledge base articles and FAQs for customer self-help.
- Assist with customer onboarding and training sessions.
- Contribute to a positive and supportive team environment.
- Identify opportunities to improve customer satisfaction and service delivery.
- Follow established service level agreements (SLAs) for response and resolution times.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service, technical support, or a similar client-facing role.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving abilities and a knack for troubleshooting technical issues.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to explain technical concepts in a clear and understandable manner to non-technical users.
- Patience, empathy, and a genuine desire to help customers.
- Ability to manage time effectively and prioritize tasks in a fast-paced environment.
- Experience with (Specific Product/Service Category, e.g., SaaS, hardware) is a plus.
- Comfortable working both independently and collaboratively in a hybrid work model.
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0
Customer Service & Technical Support Specialist
22211 Al Daih, Northern
BHD40000 Annually
WhatJobs
Posted 6 days ago
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Job Description
Our client, a growing technology company, is looking for a dedicated and customer-focused Customer Service & Technical Support Specialist to join their team. This role requires you to be on-site at our office located in Budaiya, Northern, BH , providing direct support to our valued customers. You will be the first point of contact for customers, handling inquiries, troubleshooting technical issues, and ensuring a positive customer experience. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong aptitude for problem-solving, with a keen understanding of our products and services.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve technical issues related to the company's products or services.
- Guide customers through product features, functionalities, and setup processes.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Identify and escalate complex technical problems to the appropriate support tiers or departments.
- Provide feedback to the product development team based on customer issues and suggestions.
- Assist in the creation and maintenance of customer support documentation, FAQs, and knowledge base articles.
- Proactively identify opportunities to improve customer satisfaction and loyalty.
- Educate customers on best practices for using the company's offerings.
- Collaborate with sales and technical teams to ensure a seamless customer journey.
- Adhere to company policies and procedures regarding customer service and data privacy.
- Meet or exceed key performance indicators (KPIs) for customer satisfaction, response times, and resolution rates.
Qualifications:
- High school diploma or equivalent; a Bachelor's degree in a related field is a plus.
- Previous experience in customer service, technical support, or a helpdesk role is required.
- Strong understanding of common computer hardware and software issues.
- Excellent verbal and written communication skills.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in using CRM software and helpdesk ticketing systems.
- A quick learner with the ability to grasp technical concepts easily.
- Ability to work collaboratively within a team environment.
- Experience within the technology sector is an advantage.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Representative - Technical Support
BH11 Galali
BHD18 Hourly
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a diligent and customer-focused Customer Service Representative with a strong aptitude for Technical Support to join their growing team. This role is based in **Sanad, Capital, BH**, but offers a flexible working arrangement with the potential for remote work. You will be the primary point of contact for customers, providing high-quality support for our client's products and services. The ideal candidate will possess excellent communication skills, a patient demeanor, and the ability to troubleshoot and resolve technical issues effectively.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide first-level technical support for software applications and hardware issues.
- Troubleshoot and diagnose customer problems, guiding them through step-by-step solutions.
- Escalate complex issues to higher-tier support teams when necessary, ensuring clear documentation.
- Educate customers on product features, functionalities, and best practices.
- Maintain accurate and detailed records of customer interactions, issues, and resolutions in the CRM system.
- Identify trends in customer issues and provide feedback to the product and development teams for continuous improvement.
- Assist with customer onboarding and setup processes.
- Adhere to company policies, procedures, and service level agreements.
- Contribute to a positive and collaborative team environment.
- Strive to achieve high levels of customer satisfaction in every interaction.
- Gather customer feedback and insights to help improve products and services.
- Participate in ongoing training to stay updated on product knowledge and support procedures.
- High school diploma or equivalent; Associate's or Bachelor's degree in a relevant field is a plus.
- Minimum of 2 years of experience in customer service, with at least 1 year in a technical support role.
- Proficiency in troubleshooting common software and hardware problems.
- Familiarity with CRM systems and helpdesk software.
- Excellent active listening, verbal, and written communication skills.
- Strong problem-solving and analytical abilities.
- Patience and empathy when dealing with customers experiencing technical difficulties.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A keen interest in technology and a willingness to learn new products and systems.
- Ability to work independently and as part of a team.
- Flexibility to adapt to changing priorities and customer needs.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative - Technical Support
404 Al Malikiyah, Northern
BHD30000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a growing technology firm, is seeking a diligent and customer-focused Customer Service Representative to join their support team at their Hidd, Muharraq, BH office. This role is integral to ensuring our clients receive exceptional support for our innovative products and services. The ideal candidate possesses excellent communication skills and a passion for problem-solving.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide technical assistance and troubleshoot issues related to our software and hardware products.
- Guide customers through product features, functionalities, and setup processes.
- Accurately document customer interactions, issues, and resolutions in our CRM system.
- Escalate complex technical problems to higher-level support teams when necessary.
- Identify trends in customer issues and provide feedback to product development and quality assurance teams.
- Maintain a high level of customer satisfaction by offering efficient and effective solutions.
- Stay up-to-date with product knowledge and support procedures.
- Assist with customer account management and billing inquiries.
- Contribute to the development of knowledge base articles and support documentation.
- Uphold company standards for service quality and professionalism.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service & Technical Support Manager
801 Muharraq, Muharraq
BHD4000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is actively seeking a dynamic and experienced Customer Service & Technical Support Manager to lead their dedicated support team in **Muharraq, Muharraq, BH**. This leadership role is central to ensuring exceptional customer satisfaction and providing timely, effective technical assistance. The successful candidate will be responsible for overseeing all aspects of the customer service and technical support operations, including managing inbound inquiries, resolving complex issues, and implementing strategies to enhance customer loyalty. You will lead, train, and motivate a team of customer service representatives and technical support specialists, fostering a high-performance culture focused on problem-solving and empathy. Key responsibilities include developing and refining support processes and procedures, establishing key performance indicators (KPIs) to measure team effectiveness, and ensuring adherence to service level agreements (SLAs). The manager will also be responsible for analyzing customer feedback and support data to identify trends, recommend product/service improvements, and contribute to overall business strategy. Experience in managing ticketing systems, CRM software, and support knowledge bases is essential. This role requires strong analytical skills to diagnose technical issues and effective communication skills to convey solutions clearly to customers and internal stakeholders. A minimum of 5 years of experience in customer service or technical support management, with a proven ability to lead and develop teams, is required. A Bachelor's degree in a relevant field or equivalent work experience is preferred. This is an excellent opportunity to make a significant impact on customer experience and drive operational excellence within a growing organization in **Muharraq, Muharraq, BH**. Apply today to lead our customer-centric initiatives.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service & Technical Support Lead
2500 Tubli
BHD50000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking an experienced and dynamic Customer Service & Technical Support Lead to manage their support operations in **A'ali, Northern, BH**. This role is crucial for ensuring exceptional customer satisfaction by providing timely and effective technical assistance and resolving customer inquiries. The ideal candidate will have a strong background in customer support, technical troubleshooting, and team leadership. You will be responsible for overseeing a team of customer service representatives and technical support agents, guiding them in delivering high-quality service.
Key responsibilities include managing the daily operations of the customer support center, ensuring adherence to service level agreements (SLAs). You will develop and implement customer service policies and procedures, and monitor team performance, providing regular feedback, training, and coaching to enhance skills and efficiency. The Lead will also be responsible for handling escalated customer issues, troubleshooting complex technical problems, and ensuring swift and satisfactory resolutions.
This role requires excellent communication and interpersonal skills, with the ability to empathize with customers and de-escalate challenging situations. You will work closely with the product and development teams to identify recurring issues and provide feedback for product improvements. Analyzing customer feedback and support data to identify trends and areas for improvement will be a key part of your role. We are looking for a motivated leader with a passion for customer service and a knack for solving technical challenges.
**Qualifications:**
Key responsibilities include managing the daily operations of the customer support center, ensuring adherence to service level agreements (SLAs). You will develop and implement customer service policies and procedures, and monitor team performance, providing regular feedback, training, and coaching to enhance skills and efficiency. The Lead will also be responsible for handling escalated customer issues, troubleshooting complex technical problems, and ensuring swift and satisfactory resolutions.
This role requires excellent communication and interpersonal skills, with the ability to empathize with customers and de-escalate challenging situations. You will work closely with the product and development teams to identify recurring issues and provide feedback for product improvements. Analyzing customer feedback and support data to identify trends and areas for improvement will be a key part of your role. We are looking for a motivated leader with a passion for customer service and a knack for solving technical challenges.
**Qualifications:**
- Bachelor's degree in Business Administration, Information Technology, or a related field; relevant certifications are a plus.
- Minimum of 4 years of experience in customer service or technical support, with at least 2 years in a lead or supervisory role.
- Proven experience in troubleshooting and resolving technical issues across various platforms/products.
- Strong understanding of customer support best practices and metrics (e.g., CSAT, NPS, FCR).
- Excellent leadership, team management, and motivational skills.
- Exceptional communication, active listening, and problem-solving abilities.
- Proficiency in customer support software (e.g., Zendesk, HubSpot Service Hub) and CRM systems.
- Ability to work effectively in a hybrid environment, managing both on-site and remote team members.
- Strong organizational skills and the ability to manage multiple priorities.
- Calm demeanor and ability to handle stressful situations professionally.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service & Technical Support Specialist
555 Northern, Northern
BHD55000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Customer Service & Technical Support Specialist to join their team in Shakhura, Northern, BH . This role involves providing high-quality support to customers, resolving technical issues, and ensuring a positive experience with our client's products and services. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong aptitude for problem-solving. Responsibilities include responding to customer inquiries via phone, email, and chat; troubleshooting technical problems; escalating complex issues to higher-level support teams when necessary; and maintaining accurate records of customer interactions and resolutions. You will be expected to develop a deep understanding of our client's offerings to provide accurate and efficient support. The Customer Service & Technical Support Specialist will also be involved in gathering customer feedback to identify areas for service improvement. A proactive approach to identifying and addressing potential customer issues is highly valued. This role requires the ability to multitask, prioritize effectively, and work efficiently in a dynamic environment. Previous experience in a customer service or technical support role is highly desirable. A strong command of relevant software and troubleshooting tools is beneficial. Training will be provided on specific systems and products, but a foundational understanding of IT support principles and excellent interpersonal skills are prerequisites. Join us to be the front line of customer satisfaction and contribute to the success of a growing company.
This advertiser has chosen not to accept applicants from your region.
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Technical Support Lead - Customer Service
2023 Tubli
BHD60000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Technical Support Lead to manage and mentor a team of customer service representatives in A'ali, Northern, BH . This role demands a blend of technical expertise, exceptional communication skills, and a passion for delivering outstanding customer experiences. You will be responsible for overseeing daily support operations, resolving complex technical issues, and ensuring that customer inquiries are handled efficiently and effectively. The Lead will act as a point of escalation for difficult customer problems, providing in-depth troubleshooting and solutions. This role involves training new team members, developing support documentation, and identifying areas for process improvement. You will also collaborate with other departments, such as product development and engineering, to provide feedback on customer issues and product functionality. A key responsibility will be to monitor team performance, set key performance indicators (KPIs), and ensure adherence to service level agreements (SLAs). The ideal candidate will have a strong understanding of IT systems, software applications, and common troubleshooting methodologies. Experience in managing a support team and a proven ability to resolve complex technical challenges are essential. This is a fantastic opportunity to lead a team and make a significant impact on customer satisfaction within a growing organization located in A'ali, Northern, BH . Key Responsibilities include:
- Lead, train, and mentor a team of customer service and technical support agents.
- Oversee daily support operations, ensuring timely and effective resolution of customer issues.
- Act as the primary escalation point for complex technical problems and customer complaints.
- Develop and maintain comprehensive troubleshooting guides and knowledge base articles.
- Monitor team performance, analyze support metrics, and implement improvements to enhance efficiency and customer satisfaction.
- Collaborate with cross-functional teams to address product bugs and suggest feature enhancements based on customer feedback.
- Ensure adherence to company policies, procedures, and service level agreements.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Identify training needs and develop relevant training programs for the support team.
- Contribute to the overall strategy for customer support and service excellence.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 3-5 years of experience in a technical support role, with at least 1-2 years in a leadership or supervisory capacity.
- Proven expertise in troubleshooting hardware, software, and network issues.
- Strong understanding of customer service principles and best practices.
- Excellent problem-solving, analytical, and critical-thinking skills.
- Exceptional verbal and written communication skills.
- Experience with CRM systems and ticketing software.
- Ability to manage multiple priorities and work effectively under pressure.
- Demonstrated ability to motivate and guide a team.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative, Technical Support
211 Seef, Capital
BHD45000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client is seeking a friendly, patient, and technically adept Customer Service Representative to join their remote support team. As a key point of contact for customers, you will be responsible for providing exceptional support and resolving technical issues efficiently and effectively. This fully remote role offers the flexibility to work from home while assisting a diverse customer base. You will handle inbound customer inquiries via phone, email, and chat, troubleshoot technical problems, guide users through product functionalities, and escalate complex issues to higher support tiers when necessary.
Key responsibilities include: actively listening to customer concerns, diagnosing technical problems accurately, providing clear and concise solutions, documenting customer interactions and resolutions in the CRM system, and staying up-to-date with product knowledge and service updates. The ideal candidate will have excellent communication and interpersonal skills, with the ability to explain technical concepts in a simple and understandable manner. Previous experience in a customer service or technical support role is required, preferably in a remote setting. A strong understanding of common software and hardware issues, as well as troubleshooting methodologies, is essential. Proficiency in using helpdesk software and ticketing systems is a must. We are looking for individuals who are empathetic, problem-solvers, and dedicated to delivering outstanding customer experiences. This role supports customers in and around the Seef, Capital, BH area, but is operated entirely remotely. Join our client's team and contribute to their reputation for excellent customer care and reliable technical assistance.
Key responsibilities include: actively listening to customer concerns, diagnosing technical problems accurately, providing clear and concise solutions, documenting customer interactions and resolutions in the CRM system, and staying up-to-date with product knowledge and service updates. The ideal candidate will have excellent communication and interpersonal skills, with the ability to explain technical concepts in a simple and understandable manner. Previous experience in a customer service or technical support role is required, preferably in a remote setting. A strong understanding of common software and hardware issues, as well as troubleshooting methodologies, is essential. Proficiency in using helpdesk software and ticketing systems is a must. We are looking for individuals who are empathetic, problem-solvers, and dedicated to delivering outstanding customer experiences. This role supports customers in and around the Seef, Capital, BH area, but is operated entirely remotely. Join our client's team and contribute to their reputation for excellent customer care and reliable technical assistance.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service & Technical Support Lead
401 Al Malikiyah, Northern
BHD60000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client is seeking a proactive and experienced Customer Service & Technical Support Lead to manage and mentor their dedicated support team. This role is essential for ensuring exceptional customer experiences and efficient resolution of technical inquiries and issues. You will be responsible for overseeing daily operations of the customer service and technical support departments, managing team performance, and developing training programs to enhance agent skills. Your key duties will include analyzing customer feedback and support metrics to identify areas for improvement, implementing new support strategies, and ensuring adherence to service level agreements. The ideal candidate will have a strong background in customer service and technical support, with proven leadership experience. Excellent communication, problem-solving, and interpersonal skills are critical. You should be proficient in using CRM systems and various troubleshooting tools. This position offers a significant opportunity to shape our customer support function, drive customer satisfaction, and contribute to the overall success of the company. The role is based in **Hidd, Muharraq, BH**, and incorporates a hybrid work model, combining team collaboration with remote flexibility. We are looking for a leader dedicated to providing outstanding support and fostering a customer-centric culture.
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