296 High Level Support jobs in Bahrain
Executive Assistant, High-Level Support
215 Tubli, Central
BHD65000 Annually
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Our client is seeking a highly organized, proactive, and polished Executive Assistant to provide comprehensive support to senior leadership in Janabiyah, Northern, BH . This critical role demands exceptional administrative, organizational, and interpersonal skills to ensure the efficient and effective management of the executives' schedules, communications, and travel arrangements. The Executive Assistant will serve as a primary point of contact and liaison, managing sensitive information with the utmost discretion and professionalism.
We are looking for candidates with a proven track record as an Executive Assistant supporting C-suite executives or senior management. A minimum of 5 years of relevant experience is required. Essential skills include advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), sophisticated calendar management, complex travel coordination (domestic and international), and expense reporting. The ideal candidate will possess outstanding communication skills, both written and verbal, strong problem-solving abilities, and the capacity to anticipate needs and take initiative. Meticulous attention to detail, excellent judgment, and the ability to handle confidential information with discretion are paramount. The ability to multitask, prioritize effectively, and maintain composure under pressure in a fast-paced environment is crucial. Experience with event planning and project coordination is a plus. The Executive Assistant will be responsible for preparing reports, presentations, and correspondence, managing meeting logistics, and acting as a gatekeeper to ensure the executives' time is utilized efficiently.
Responsibilities:
We are looking for candidates with a proven track record as an Executive Assistant supporting C-suite executives or senior management. A minimum of 5 years of relevant experience is required. Essential skills include advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint), sophisticated calendar management, complex travel coordination (domestic and international), and expense reporting. The ideal candidate will possess outstanding communication skills, both written and verbal, strong problem-solving abilities, and the capacity to anticipate needs and take initiative. Meticulous attention to detail, excellent judgment, and the ability to handle confidential information with discretion are paramount. The ability to multitask, prioritize effectively, and maintain composure under pressure in a fast-paced environment is crucial. Experience with event planning and project coordination is a plus. The Executive Assistant will be responsible for preparing reports, presentations, and correspondence, managing meeting logistics, and acting as a gatekeeper to ensure the executives' time is utilized efficiently.
Responsibilities:
- Manage and maintain complex calendars and schedules for senior executives.
- Coordinate and arrange domestic and international travel, including flights, accommodation, and itineraries.
- Prepare and edit correspondence, reports, presentations, and other documents.
- Manage and process expense reports and invoices.
- Organize and coordinate meetings, including logistics, agendas, and minute-taking.
- Act as a primary point of contact for internal and external stakeholders.
- Screen and prioritize incoming communications, such as emails and phone calls.
- Conduct research and gather information as needed for projects and meetings.
- Maintain organized filing systems and databases.
- Provide general administrative support and handle ad-hoc tasks as required.
- Minimum of 5 years of experience as an Executive Assistant supporting senior-level executives.
- Advanced proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
- Exceptional calendar management and travel coordination skills.
- Strong written and verbal communication abilities.
- Excellent organizational and time management skills.
- High level of discretion and ability to handle confidential information.
- Proactive approach, problem-solving skills, and ability to anticipate needs.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Professional demeanor and strong interpersonal skills.
- Experience in event planning is a plus.
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0
Technical Support Engineer
4005 Seef, Capital
BHD55000 Annually
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Our client, a fast-growing technology solutions provider, is seeking a proactive and customer-focused Technical Support Engineer to join their team in Seef, Capital, BH . This position is ideal for someone passionate about technology and providing exceptional support to a diverse client base.
Key Responsibilities:
Key Responsibilities:
- Provide first- and second-level technical support to end-users via phone, email, and remote access tools.
- Diagnose and resolve hardware, software, and network issues efficiently and effectively.
- Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
- Manage user accounts, permissions, and access rights within Active Directory and other systems.
- Assist with the setup and troubleshooting of mobile devices and related applications.
- Document technical issues, solutions, and user guides in a knowledge base.
- Escalate unresolved issues to higher-level support teams or vendors as necessary.
- Proactively identify potential technical problems and implement preventative solutions.
- Assist in the deployment of new hardware and software across the organization.
- Provide training and guidance to users on IT best practices and system usage.
- Contribute to the improvement of support processes and customer service standards.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- 2+ years of experience in a technical support or helpdesk role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Experience with troubleshooting common software applications (e.g., Microsoft Office Suite, collaboration tools).
- Excellent problem-solving, analytical, and communication skills.
- Customer-oriented mindset with a passion for helping users.
- Ability to manage multiple tasks and prioritize effectively.
- CompTIA A+, Network+, or similar certifications are a plus.
- Experience with IT ticketing systems (e.g., Zendesk, ServiceNow).
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1
Technical Support Engineer
1092 Bilad Al Qadeem, Capital
BHD7000 Annually
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Our client, a leading provider of innovative IT solutions, is searching for a skilled Technical Support Engineer to join their expanding team in Salmabad, Northern, BH . This role is pivotal in delivering high-level technical assistance to clients, ensuring the smooth operation and optimal performance of their IT infrastructure and software solutions. The ideal candidate will possess strong diagnostic skills, a customer-first mentality, and the ability to resolve complex technical issues efficiently. You will be working in a collaborative environment, supporting a diverse range of clients and technologies.
**Responsibilities:**
**Qualifications:**
Join a company that values technical expertise and customer service, offering excellent career growth opportunities.
**Responsibilities:**
- Provide advanced technical support and troubleshooting for hardware, software, and network issues.
- Diagnose and resolve technical problems for end-users in a timely and efficient manner.
- Install, configure, and maintain IT systems and applications.
- Respond to customer support tickets, emails, and phone calls with a high degree of technical expertise.
- Escalate unresolved issues to appropriate internal teams or vendors.
- Develop and maintain technical documentation, including user guides and knowledge base articles.
- Conduct training sessions for end-users on new software and system updates.
- Monitor system performance and proactively identify potential issues.
- Collaborate with development and operations teams to address product bugs and enhancements.
- Ensure customer satisfaction through effective communication and problem resolution.
**Qualifications:**
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 4 years of experience in technical support or IT administration.
- Strong knowledge of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and common applications.
- Experience with cloud platforms (AWS, Azure, GCP) is a significant advantage.
- Proficiency in scripting languages (e.g., PowerShell, Python) is a plus.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Relevant certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified are highly desirable.
- Ability to work independently and manage workload effectively.
Join a company that values technical expertise and customer service, offering excellent career growth opportunities.
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2
Technical Support Engineer
702 Northern, Northern
BHD65000 Annually
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Our client is seeking a skilled and customer-focused Technical Support Engineer to provide expert assistance to their user base in Shakhura, Northern, BH . This remote position requires a deep understanding of their products and services, along with exceptional problem-solving abilities. You will be responsible for diagnosing and resolving complex technical issues reported by clients via phone, email, and ticketing systems. Key duties include troubleshooting software and hardware problems, guiding users through complex procedures, escalating unresolved issues to senior technical staff or development teams, and documenting solutions in a knowledge base. A significant part of your role will involve proactive monitoring of systems, identifying potential issues before they impact users, and providing timely updates. The ideal candidate will possess strong analytical skills, a patient and methodical approach to troubleshooting, and excellent communication abilities, both written and verbal. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is required. Proven experience in a technical support or helpdesk role, particularly with enterprise-level software or hardware, is essential. Familiarity with networking concepts, operating systems (Windows, macOS, Linux), and common IT infrastructure is a must. Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow) is highly preferred. Our client offers a competitive salary, excellent benefits, and the flexibility of a remote work arrangement. This is a fantastic opportunity for a motivated IT professional to join a growing company and make a significant contribution to customer success. Continuous learning and staying updated with the latest technological advancements will be crucial. You will be a key asset in ensuring a seamless and positive experience for our valued clients.
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3
Senior Technical Support Engineer
97303 Seef, Capital
BHD70000 Annually
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Our client is seeking a highly skilled and experienced Senior Technical Support Engineer to join their growing IT department in Seef, Capital, BH . This role is pivotal in providing advanced technical assistance and resolving complex issues for our client's diverse customer base. The Senior Technical Support Engineer will be responsible for diagnosing, troubleshooting, and resolving hardware, software, and network issues for enterprise-level clients. You will serve as a point of escalation for the Tier 1 and Tier 2 support teams, providing expert guidance and mentorship. Key duties include managing support tickets, documenting solutions, and contributing to the knowledge base. The ideal candidate will possess a deep understanding of various operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and common business applications. Experience with cloud platforms (AWS, Azure) and virtualization technologies is highly desirable. This position demands excellent analytical and problem-solving skills, the ability to work under pressure, and exceptional communication and customer service skills. You will be expected to conduct remote diagnostics, provide clear and concise instructions to users, and ensure timely resolution of all support requests. The Senior Technical Support Engineer will also participate in the evaluation and implementation of new technologies, contributing to the continuous improvement of our IT infrastructure and support processes. Proactive identification of recurring issues and the development of preventative solutions are key aspects of this role. We are looking for a dedicated professional who is passionate about technology and committed to delivering outstanding customer support. The ability to explain complex technical concepts in simple terms is essential for effective client interaction. You will also be involved in training new support staff and developing best practices for the support team.
Responsibilities:
Responsibilities:
- Provide advanced technical support and troubleshooting for complex hardware, software, and network issues.
- Serve as an escalation point for Tier 1 and Tier 2 support teams.
- Diagnose and resolve technical problems for end-users and clients.
- Manage and track support tickets using a ticketing system.
- Document technical solutions and create knowledge base articles.
- Conduct remote diagnostics and provide effective technical guidance.
- Identify recurring technical issues and develop proactive solutions.
- Assist in the evaluation and implementation of new IT solutions and technologies.
- Train and mentor junior technical support staff.
- Ensure timely and satisfactory resolution of all support requests.
- Maintain a high level of customer satisfaction.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in technical support or IT helpdesk roles, with at least 2 years in a senior capacity.
- Strong knowledge of operating systems (Windows, macOS, Linux), networking, and common business applications.
- Experience with cloud platforms (AWS, Azure) and virtualization technologies is a plus.
- Excellent troubleshooting, analytical, and problem-solving skills.
- Proficiency in using remote support tools and ticketing systems.
- Exceptional communication and customer service skills.
- Ability to work independently and as part of a team.
- Relevant certifications (e.g., CompTIA A+, Network+, CCNA) are highly desirable.
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4
Senior Technical Support Engineer
1070 Bilad Al Qadeem, Capital
BHD3200 month
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Our client is seeking a highly skilled and customer-focused Senior Technical Support Engineer to provide exceptional technical assistance and troubleshooting for their innovative software solutions. This role is based remotely, allowing you to contribute from anywhere, but requires close collaboration with our team in **Sitra, Capital, BH**. You will be the primary point of contact for complex technical inquiries, guiding users through intricate problem-solving processes and ensuring rapid resolution. Your responsibilities will include:
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience. A minimum of 6 years of experience in technical support, helpdesk, or IT support roles, with a strong emphasis on software troubleshooting, is required. Deep understanding of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, HTTP), and common software applications is essential. Excellent analytical and problem-solving skills, combined with superior communication and interpersonal abilities, are a must. The ability to explain complex technical concepts to non-technical users is critical. Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Administrator Associate are advantageous. This is an excellent opportunity to leverage your technical expertise and passion for customer success in a rewarding remote role.
- Providing advanced technical support to clients via phone, email, chat, and remote desktop sessions, diagnosing and resolving hardware, software, and network issues.
- Escalating unresolved issues to the appropriate development or engineering teams, acting as a liaison to ensure timely and effective solutions.
- Developing and maintaining comprehensive technical documentation, knowledge base articles, FAQs, and user guides to empower clients and internal support teams.
- Conducting in-depth analysis of product performance, identifying recurring issues and recommending improvements to enhance product stability and user experience.
- Training and mentoring junior support staff, sharing expertise and best practices in technical troubleshooting and customer service.
- Participating in the testing of new software releases and updates, providing feedback on functionality and potential issues.
- Collaborating with product management and engineering teams to translate customer feedback into product enhancements and new feature requests.
- Managing support queues and ensuring adherence to service level agreements (SLAs) for response and resolution times.
- Proactively identifying potential customer issues and providing preventative solutions.
- Documenting all customer interactions and technical issues thoroughly in the CRM system.
- Contributing to the continuous improvement of support processes and tools.
- Troubleshooting complex network configurations and connectivity issues.
- Analyzing log files and system reports to diagnose root causes of problems.
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related technical field, or equivalent practical experience. A minimum of 6 years of experience in technical support, helpdesk, or IT support roles, with a strong emphasis on software troubleshooting, is required. Deep understanding of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, HTTP), and common software applications is essential. Excellent analytical and problem-solving skills, combined with superior communication and interpersonal abilities, are a must. The ability to explain complex technical concepts to non-technical users is critical. Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Administrator Associate are advantageous. This is an excellent opportunity to leverage your technical expertise and passion for customer success in a rewarding remote role.
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5
Senior Technical Support Engineer
352), BH Seef, Capital
BHD55000 Annually
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Our client, a rapidly expanding technology solutions provider, is looking for a seasoned Senior Technical Support Engineer to enhance their customer service operations in Seef, Capital, BH . This role is critical for ensuring client satisfaction by providing expert-level technical assistance and resolving complex issues efficiently. The Senior Technical Support Engineer will be responsible for handling escalated technical problems, diagnosing and troubleshooting hardware and software issues, and guiding customers through step-by-step solutions. Key responsibilities include managing the support queue, documenting technical issues and their resolutions in a knowledge base, collaborating with development and product teams to identify and address root causes of recurring problems, and training junior support staff. You will also play a key role in improving support processes and tools. The ideal candidate will possess an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, with a minimum of 5 years of experience in technical support, preferably in a customer-facing role. Strong knowledge of operating systems (Windows, macOS, Linux), networking protocols, and common software applications is essential. Experience with ticketing systems like Zendesk or ServiceNow, and remote support tools, is required. Excellent analytical, problem-solving, and communication skills are paramount, as is the ability to explain technical concepts clearly to non-technical users. Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a strong asset. Join our client's dedicated team and contribute to exceptional customer experiences in Seef, Capital, BH .
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6
Senior Technical Support Engineer
2008 Al Jasra
BHD78000 Annually
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Our client, a leading technology solutions provider, is actively seeking a Senior Technical Support Engineer to join its highly skilled customer service team. This role is instrumental in providing advanced technical assistance and resolving complex issues for the company's diverse clientele. The ideal candidate will possess a strong technical background, exceptional problem-solving abilities, and a passion for delivering outstanding customer support. This position requires deep knowledge of IT infrastructure, software applications, and network troubleshooting.
Key Responsibilities:
Qualifications:
This critical role is based in Hidd, Muharraq, BH , offering a challenging and rewarding opportunity to support cutting-edge technology and contribute to client success.
Key Responsibilities:
- Provide Tier 2 and Tier 3 technical support to customers via phone, email, and remote access tools.
- Diagnose and resolve complex hardware, software, and network-related issues.
- Troubleshoot and analyze system logs, error messages, and performance data to identify root causes of problems.
- Escalate unresolved issues to appropriate engineering teams, providing detailed information and documentation.
- Develop and maintain comprehensive technical documentation, knowledge base articles, and user guides.
- Guide and mentor junior support staff, sharing technical expertise and best practices.
- Proactively identify potential system issues and recommend solutions to prevent future problems.
- Manage and prioritize multiple support tickets, ensuring timely resolution and customer satisfaction.
- Collaborate with product development and quality assurance teams to report bugs and suggest product improvements.
- Stay current with the latest technological advancements and industry trends.
- Participate in on-call rotation to provide 24/7 support as needed.
- Contribute to the continuous improvement of support processes and tools.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field.
- Minimum of 4 years of experience in technical support, helpdesk, or a similar IT role.
- Proven expertise in troubleshooting operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and common software applications.
- Experience with cloud platforms (AWS, Azure) and virtualization technologies is a plus.
- Strong analytical, diagnostic, and problem-solving skills.
- Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Customer-focused with a commitment to providing exceptional service.
- Ability to work independently and collaboratively in a team environment.
- Relevant certifications (e.g., CompTIA A+, Network+, MCSA) are highly desirable.
- Ability to manage time effectively and handle multiple priorities in a fast-paced environment.
This critical role is based in Hidd, Muharraq, BH , offering a challenging and rewarding opportunity to support cutting-edge technology and contribute to client success.
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7
Senior Technical Support Engineer
771 Al Hidd
BHD6000 Annually
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Our client, a cutting-edge technology firm specializing in innovative software solutions, is seeking an experienced Senior Technical Support Engineer to provide advanced troubleshooting and customer assistance from their regional hub in Budaiya, Northern, BH . This crucial role involves resolving complex technical issues for a global clientele, ensuring high levels of customer satisfaction and system reliability. Responsibilities include diagnosing and troubleshooting software and hardware problems, providing expert guidance on product usage, managing escalations, and developing comprehensive support documentation and knowledge base articles. The engineer will also collaborate with product development teams to identify and address recurring issues and contribute to product improvement initiatives. The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, coupled with at least seven years of experience in technical support or systems administration. Deep expertise in operating systems, networking protocols, database management, and cloud technologies is essential. Proven ability to manage and resolve intricate technical challenges, strong analytical and problem-solving skills, and excellent customer service orientation are required. Proficiency in scripting languages and experience with CRM and ticketing systems are highly advantageous. This position offers the opportunity to work with a dynamic team, tackle challenging technical problems, and contribute to the success of our client's advanced technological products in Budaiya, Northern, BH .
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8
Lead Technical Support Engineer
BD11058 Northern, Northern
BHD55000 Annually
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Our client is looking for a Lead Technical Support Engineer to manage and elevate their customer service operations in **Shakhura, Northern, BH**. This senior position will be responsible for leading a team of support specialists, ensuring the delivery of high-quality technical assistance to clients. You will play a critical role in troubleshooting complex technical issues, diagnosing software and hardware problems, and providing effective solutions in a timely manner. Key responsibilities include developing and refining support processes, creating comprehensive knowledge base articles and FAQs, and mentoring junior support staff. The Lead Technical Support Engineer will also be responsible for monitoring support ticket queues, ensuring all issues are addressed according to service level agreements (SLAs), and identifying trends in customer inquiries to proactively address recurring problems. You will collaborate with the product development team to provide feedback on user issues and contribute to product improvement. Excellent communication skills are paramount, both written and verbal, to clearly articulate technical information to a non-technical audience and to effectively manage customer expectations. A strong understanding of IT infrastructure, operating systems, networking, and common software applications is required. Experience with customer relationship management (CRM) software and ticketing systems is essential. This role demands a problem-solving attitude, patience, and a commitment to customer satisfaction. You will be expected to handle escalations and provide on-site or remote support as needed, demonstrating a proactive approach to client needs. The successful candidate will contribute significantly to building and maintaining strong customer relationships through exceptional service delivery. If you have a passion for technology and a dedication to helping others resolve their technical challenges, this is an excellent opportunity to advance your career.
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