1 536 High Level Support jobs in Bahrain
Technical Support Engineer
228 Southern, Southern
BHD52000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a rapidly growing IT services firm, is looking for a skilled and dedicated Technical Support Engineer to join their team in Nuwaidrat, Southern, BH . This role is pivotal in providing expert technical assistance and resolving complex issues for our diverse clientele. You will be responsible for diagnosing and troubleshooting hardware, software, and network problems, ensuring minimal downtime for our customers. Key responsibilities include responding to support tickets, providing remote and on-site technical assistance, and escalating unresolved issues to senior engineers or specialized teams. You will maintain a high level of customer satisfaction by delivering timely, effective, and professional support. The ideal candidate will possess a strong understanding of IT systems, including operating systems (Windows, macOS, Linux), network protocols, and common software applications. Experience with cloud platforms (AWS, Azure, Google Cloud) and virtualisation technologies is highly desirable. You will also be involved in installing, configuring, and maintaining computer systems and networks, as well as documenting technical solutions and troubleshooting steps. Proactive identification of potential IT issues and the development of preventative measures are encouraged. This role requires excellent problem-solving abilities, strong analytical skills, and the capacity to explain technical concepts clearly to non-technical users. A commitment to continuous learning and staying updated with the latest technology trends is essential.
Responsibilities:
Responsibilities:
- Provide expert technical support to clients via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and maintain computer systems and networks.
- Manage and prioritize support tickets using a ticketing system.
- Document technical procedures and troubleshooting guides.
- Escalate complex issues to appropriate teams.
- Assist with system upgrades and deployments.
- Ensure timely resolution of technical problems and maintain high customer satisfaction.
- Stay current with technological advancements and industry best practices.
- Contribute to knowledge base development.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in technical support or IT services.
- Strong knowledge of operating systems, networking, and hardware troubleshooting.
- Experience with common business software and applications.
- Familiarity with cloud computing and virtualization is a plus.
- Excellent problem-solving and analytical skills.
- Strong communication and customer service skills.
- Ability to work effectively both independently and as part of a team.
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are highly valued.
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Engineer
24680 Gudaibiya, Capital
BHD22 Hourly
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology firm in Tubli, Capital, BH , is looking for a skilled and customer-focused Technical Support Engineer. This role is integral to ensuring our clients receive timely and effective technical assistance, fostering satisfaction and loyalty. The Technical Support Engineer will be responsible for diagnosing and resolving complex technical issues reported by users across various platforms and applications. This includes troubleshooting hardware, software, and network problems, and providing clear, concise solutions to customers. You will manage incoming support requests via phone, email, and chat, prioritizing and escalating issues as needed. A deep understanding of common IT infrastructure and software applications is essential. The ability to document technical procedures, create knowledge base articles, and train end-users on product functionalities is also a key component of this role. We are seeking an individual with excellent communication and interpersonal skills, capable of explaining technical concepts to non-technical users. This hybrid role offers a blend of remote flexibility and in-office collaboration, providing a dynamic work environment. If you are a problem-solver with a passion for technology and a commitment to delivering outstanding customer service, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Engineer
1199 Saar, Northern
BHD22 Hourly
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a skilled and dedicated Technical Support Engineer to provide advanced troubleshooting and assistance to their global customer base. This is a fully remote position, ideal for an individual with a passion for technology and a talent for resolving complex technical issues. The Technical Support Engineer will be responsible for delivering timely and effective support across various platforms and products, ensuring high levels of customer satisfaction.
Responsibilities:
Responsibilities:
- Provide expert-level technical support to customers via phone, email, and chat.
- Diagnose and resolve complex hardware, software, and network issues.
- Troubleshoot and analyze product performance to identify root causes of problems.
- Document all support interactions, resolutions, and customer feedback in the ticketing system.
- Create and maintain technical documentation, FAQs, and knowledge base articles.
- Escalate unresolved issues to higher-level support teams or engineering as needed.
- Collaborate with development and product teams to report bugs and suggest product improvements.
- Train and mentor junior support staff.
- Manage customer expectations and ensure timely resolution of support requests.
- Proactively identify potential issues and recommend solutions to prevent recurrence.
- Stay up-to-date with product updates, new features, and industry best practices.
- Participate in on-call rotation as required.
- Contribute to the continuous improvement of support processes and tools.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in technical support or a similar customer-facing IT role.
- Strong understanding of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and hardware components.
- Proficiency in troubleshooting common software applications and web technologies.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced remote environment.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
- A patient and customer-centric attitude is essential.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Engineer
20111 Ghuraifa, Capital
BHD60000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a motivated and technically proficient Technical Support Engineer to join their customer service team. This is a remote position, allowing you to provide expert technical assistance to clients from anywhere. You will be responsible for diagnosing and resolving complex technical issues for our software products and services, ensuring high levels of customer satisfaction. Your duties will include responding to customer inquiries via phone, email, and chat, troubleshooting hardware and software problems, and escalating issues to higher-level support when necessary.
The ideal candidate will possess a strong understanding of computer systems, networks, and various software applications. Excellent communication and interpersonal skills are crucial for effectively interacting with customers, explaining technical concepts in an understandable manner, and providing clear solutions. You should have a patient and empathetic approach to customer service. Experience with IT support ticketing systems and remote desktop tools is essential. The ability to work independently, manage time effectively, and prioritize tasks in a fast-paced remote environment is critical. A bachelor's degree in Computer Science, Information Technology, or a related field is preferred, although equivalent work experience will be considered. At least 3 years of experience in a technical support or helpdesk role is required. Certifications such as CompTIA A+, Network+, or Microsoft certifications are a significant advantage. This role offers a fantastic opportunity to utilize your technical expertise to help customers and contribute to the success of a growing company, all within a flexible remote setup.
The ideal candidate will possess a strong understanding of computer systems, networks, and various software applications. Excellent communication and interpersonal skills are crucial for effectively interacting with customers, explaining technical concepts in an understandable manner, and providing clear solutions. You should have a patient and empathetic approach to customer service. Experience with IT support ticketing systems and remote desktop tools is essential. The ability to work independently, manage time effectively, and prioritize tasks in a fast-paced remote environment is critical. A bachelor's degree in Computer Science, Information Technology, or a related field is preferred, although equivalent work experience will be considered. At least 3 years of experience in a technical support or helpdesk role is required. Certifications such as CompTIA A+, Network+, or Microsoft certifications are a significant advantage. This role offers a fantastic opportunity to utilize your technical expertise to help customers and contribute to the success of a growing company, all within a flexible remote setup.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Engineer
210 Saar, Northern
BHD65000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and skilled Technical Support Engineer to join their customer service team at their **Saar, Northern, BH** location. This role requires a strong technical aptitude, excellent problem-solving abilities, and a commitment to providing exceptional customer support. You will be responsible for diagnosing and resolving complex technical issues for our clients, responding to support requests via phone, email, and in-person interactions. Key duties include troubleshooting hardware and software problems, guiding users through step-by-step solutions, escalating unresolved issues to appropriate departments, and documenting support activities thoroughly. The ideal candidate will possess a deep understanding of computer systems, networks, and common software applications. Experience with CRM systems and ticketing platforms is highly desirable. Strong interpersonal and communication skills are essential for effectively interacting with a diverse client base. A passion for technology and a patient, customer-focused approach are critical for success. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, is required. Certifications such as CompTIA A+ or Network+ are a plus. This position offers a fantastic opportunity to develop your technical expertise and contribute to client satisfaction within a supportive team environment. You will be an integral part of ensuring our clients can maximize the value of our products and services through reliable technical assistance.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Engineer
415, BH Amwaj Islands
BHD55000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
A rapidly growing technology company is seeking a motivated and technically skilled Technical Support Engineer to join their expanding team. This role is crucial in providing exceptional support to clients, troubleshooting complex technical issues, and ensuring customer satisfaction. The Technical Support Engineer will be the primary point of contact for customers experiencing hardware, software, or network-related problems, requiring a blend of technical expertise and outstanding customer service skills.
You will be responsible for diagnosing and resolving technical issues through various channels, including phone, email, and chat. This involves guiding users through step-by-step solutions, documenting technical problems and resolutions, and escalating unresolved issues to appropriate internal teams. The ideal candidate will have a strong understanding of IT systems, network protocols, and common software applications. A proactive approach to identifying and reporting potential product issues or trends is also highly valued.
Responsibilities:
You will be responsible for diagnosing and resolving technical issues through various channels, including phone, email, and chat. This involves guiding users through step-by-step solutions, documenting technical problems and resolutions, and escalating unresolved issues to appropriate internal teams. The ideal candidate will have a strong understanding of IT systems, network protocols, and common software applications. A proactive approach to identifying and reporting potential product issues or trends is also highly valued.
Responsibilities:
- Provide timely and effective technical support to customers experiencing hardware, software, or network issues.
- Diagnose and troubleshoot technical problems accurately and efficiently.
- Guide end-users through problem-solving processes and provide clear instructions.
- Document all customer interactions, technical issues, and resolutions in the support system.
- Escalate complex issues to senior support staff or engineering teams when necessary.
- Contribute to the knowledge base by creating and updating technical documentation and FAQs.
- Identify trends in customer issues and report them to product development teams.
- Maintain a high level of customer satisfaction through excellent service.
- Stay updated on product knowledge and technical advancements.
- Adhere to service level agreements (SLAs) and support metrics.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in technical support or IT helpdesk roles.
- Strong knowledge of operating systems (Windows, macOS, Linux), networking concepts (TCP/IP, DNS, DHCP), and common software applications.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools.
- Excellent problem-solving, analytical, and troubleshooting skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Customer-focused attitude with a passion for helping others.
- Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Engineer
703 Southern, Southern
BHD50000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and skilled Technical Support Engineer to join their fully remote customer service and helpdesk team. In this role, you will be the primary point of contact for customers experiencing technical issues with our products and services. Your mission will be to provide timely, effective, and friendly support, ensuring high levels of customer satisfaction. Responsibilities include: diagnosing and troubleshooting hardware and software problems, guiding users through step-by-step solutions, documenting customer interactions and technical issues, escalating complex problems to senior support staff or development teams, and maintaining a knowledge base of common issues and solutions. The ideal candidate possesses excellent communication and active listening skills, strong problem-solving abilities, and a patient and empathetic demeanor. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred, along with at least 2 years of experience in a technical support role. Proficiency with various operating systems, network protocols, and common software applications is essential. This is a remote position, offering the flexibility to work from home while providing critical support to our valued customers. If you are passionate about technology and helping others, this is an excellent opportunity to grow your career in a supportive and dynamic environment.
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Engineer
602 Galali
BHD55000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client is seeking a proficient and customer-focused Technical Support Engineer to join their growing team. This role offers the flexibility of being fully remote, allowing you to provide essential technical assistance to clients from anywhere. You will be the first line of defense in resolving complex technical issues, ensuring client satisfaction and maintaining the integrity of our IT systems. The ideal candidate has a strong aptitude for troubleshooting, excellent communication skills, and a passion for technology.
Key Responsibilities include:
Qualifications:
Key Responsibilities include:
- Providing prompt and accurate technical support to clients via phone, email, and chat.
- Diagnosing and resolving hardware, software, and network issues for end-users.
- Guiding users through step-by-step solutions to technical problems.
- Documenting all support interactions, issues, and resolutions in the ticketing system.
- Escalating unresolved issues to senior support staff or relevant departments.
- Installing, configuring, and troubleshooting software applications and operating systems.
- Assisting with user account management and access permissions.
- Creating and maintaining knowledge base articles and FAQs for common issues.
- Participating in the testing and deployment of new software and system updates.
- Providing feedback to the product development team to improve user experience and system functionality.
- Adhering to service level agreements (SLAs) to ensure timely resolution of support tickets.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 2+ years of experience in technical support or helpdesk roles.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with common networking concepts (TCP/IP, DNS, DHCP).
- Experience with troubleshooting various hardware and software issues.
- Excellent problem-solving and analytical skills.
- Superior communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote environment.
- Experience with IT support ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Engineer
2225 Saar, Northern
BHD48000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client is searching for a skilled and customer-focused Technical Support Engineer to join their growing team. This role is crucial for providing exceptional technical assistance and troubleshooting to our diverse user base. You will be responsible for diagnosing and resolving complex technical issues related to software applications, hardware, and network connectivity, primarily through remote channels such as phone, email, and chat. Maintaining a high level of customer satisfaction by ensuring timely and effective solutions is paramount. This position requires a deep understanding of IT systems, operating systems (Windows, macOS, Linux), and common software applications. You will document support interactions, create knowledge base articles, and escalate unresolved issues to appropriate teams. The ideal candidate will possess excellent analytical and problem-solving abilities, a patient and empathetic demeanor, and the capacity to explain technical concepts clearly to non-technical users. Experience with remote desktop tools and IT support ticketing systems is essential. This is an exciting opportunity to work in a dynamic environment, contribute to the seamless operation of our client's IT infrastructure, and develop your technical expertise. Join us and be a key player in delivering outstanding support.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Engineer
705 Al Seef
BHD55000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Technical Support Engineer to join their expanding team. This is a fully remote position, requiring the ability to provide exceptional technical assistance to users globally. You will be responsible for diagnosing and resolving complex hardware, software, and network issues, providing timely and effective solutions. The ideal candidate possesses strong troubleshooting skills, a deep understanding of IT systems and applications, and excellent communication abilities to guide users through technical processes. You will manage support tickets, document solutions, and contribute to the knowledge base. This role requires a proactive approach to identifying recurring issues and suggesting improvements to products or services. The ability to work independently, manage your time effectively, and maintain a high level of customer satisfaction in a remote setting is paramount.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support to end-users via phone, email, and chat.
- Diagnose and resolve complex hardware, software, and network-related issues.
- Troubleshoot and repair technical problems across various operating systems and applications.
- Escalate unresolved issues to appropriate internal teams for further investigation.
- Document all support interactions, resolutions, and technical procedures in the CRM system.
- Contribute to the development and maintenance of the technical knowledge base.
- Identify trends in support requests and proactively suggest product or service improvements.
- Ensure timely and effective resolution of customer issues, maintaining high satisfaction levels.
- Conduct remote training sessions for users on software and hardware functionalities.
- Stay updated with the latest technological advancements and company products/services.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in a technical support or helpdesk role.
- Proficiency in troubleshooting operating systems (Windows, macOS, Linux), common business applications, and network protocols.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Strong understanding of IT infrastructure, including servers, networks, and cloud services.
- Excellent analytical and problem-solving skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Ability to work independently and manage workload effectively in a remote environment.
- Customer-centric mindset and a dedication to providing outstanding service.
- Relevant certifications (e.g., CompTIA A+, Network+, CCNA) are a plus.
This advertiser has chosen not to accept applicants from your region.
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