1 007 High Level Support jobs in Bahrain
System support Engineer
Aig
Posted today
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Job Description
Overview
Solve highly complex level of problems, involving broad, in-depth product knowledge or in-depth product specialty; that may include support of additional product line. Frequently, these problems will not only be technically complex, but will be politically charged situations requiring the highest level of customer skill.
Responsibilities- Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.
- Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborate with Tech Leads and escalation resources when appropriate.
- Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions.
- Consistently share best practices with team members. Act as technical resource for broad and complex issues, and may typically be assigned to moderately strategic accounts. Ability to develop and deliver
- Knowledge of HP Proliant DL/ML/BL with Microsoft MCSE 2003.
- They should have at least 3 to 5 years of Exp.
Information Technology and Services - Sitra, Bahrain
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0
Technical Support Engineer
107 Northern, Northern
BHD20 Hourly
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking a dedicated and technically proficient Technical Support Engineer to provide exceptional assistance to their customer base. This role is based in Shakhura, Northern, BH , with a hybrid work model that combines on-site responsibilities with remote flexibility. You will be the first point of contact for customers experiencing technical issues with our client's products and services. Your primary responsibility will be to diagnose, troubleshoot, and resolve hardware, software, and network problems efficiently and effectively. This involves responding to support tickets, phone calls, and live chat inquiries, documenting issues and resolutions meticulously, and escalating complex problems to higher-level support teams when necessary. The ideal candidate will possess excellent problem-solving skills, a patient and customer-centric attitude, and a strong technical aptitude. You should be comfortable working with various operating systems, network configurations, and common software applications. A commitment to providing clear, concise, and helpful guidance to users of all technical skill levels is crucial. You will also contribute to knowledge base articles and assist in training materials to empower users and reduce recurring issues. This role demands excellent communication skills, both written and verbal, to effectively explain technical concepts to non-technical users. Being part of a hybrid team means you'll need to be adaptable and able to collaborate seamlessly with colleagues whether in the office or working remotely. Proactive problem identification and a drive to continuously improve support processes are highly valued.
Key Responsibilities:
Key Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and resolve technical hardware and software issues.
- Guide customers through step-by-step solutions.
- Escalate unresolved issues to appropriate internal teams.
- Document all support interactions and resolutions accurately.
- Create and maintain technical documentation and knowledge base articles.
- Assist in the setup and configuration of user accounts and systems.
- Identify trends in customer issues and provide feedback to product development.
- Contribute to a positive customer support experience.
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of computer hardware, software, and networking.
- Proficiency with operating systems (Windows, macOS, Linux).
- Excellent troubleshooting and problem-solving abilities.
- Exceptional customer service and communication skills.
- Ability to explain technical concepts clearly.
- Experience with ticketing systems is preferred.
- Associate's or Bachelor's degree in a relevant technical field is a plus.
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1
Technical Support Engineer
243 Ghuraifa, Capital
BHD60000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client is seeking a skilled and proactive Technical Support Engineer to join their team. This role involves providing advanced technical assistance to customers, diagnosing and resolving complex hardware and software issues. You will be responsible for managing support tickets, troubleshooting problems, and escalating issues to higher-level support teams when necessary. The ideal candidate will have a strong understanding of operating systems, networking principles, and common software applications. You will also be involved in documenting technical solutions, creating knowledge base articles, and contributing to the continuous improvement of support processes. Excellent communication skills are essential, as you will interact directly with customers, often in high-pressure situations, to understand their technical challenges and guide them towards effective solutions. This position requires a logical and methodical approach to problem-solving, with a keen eye for detail. Experience with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Management) is a significant advantage. While the role is hybrid, requiring some in-office presence, there is flexibility in how the work week is structured. You will work collaboratively with other support engineers, product development teams, and customer success managers to ensure a seamless customer experience. Proactive identification of recurring issues and contributing to preventative solutions will be highly valued. The ability to explain technical concepts clearly to both technical and non-technical users is crucial. This is an excellent opportunity to grow your technical expertise and contribute to a supportive team environment that values customer satisfaction. You will be at the forefront of resolving user issues, ensuring the smooth operation of our client's services and products. Your problem-solving skills will be key to maintaining high levels of customer trust and retention. We are committed to providing a productive and collaborative work environment for our hybrid employees, ensuring that team members can effectively contribute regardless of their work location on any given day. The role involves continuous learning to stay abreast of new technologies and product updates. Your dedication to customer service and technical excellence will be a driving force in your success within this position.
Responsibilities:
Responsibilities:
- Provide expert technical support to customers via phone, email, and chat.
- Diagnose and resolve complex hardware and software issues.
- Manage and prioritize support tickets in a timely manner.
- Escalate unresolved issues to appropriate teams.
- Create and maintain technical documentation and knowledge base articles.
- Collaborate with development teams to identify and fix product bugs.
- Assist in the training of junior support staff.
- Contribute to the improvement of support processes and tools.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3+ years of experience in technical support or helpdesk roles.
- Strong knowledge of Windows, macOS, and Linux operating systems.
- Understanding of networking protocols (TCP/IP, DNS, DHCP).
- Experience with scripting languages (e.g., Python, PowerShell) is a plus.
- Proficiency with remote support and ticketing systems.
- Excellent problem-solving and troubleshooting abilities.
- Strong customer service and communication skills.
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2
Technical Support Engineer
246 Ghuraifa, Capital
BHD50000 Annually
WhatJobs
Posted 10 days ago
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Job Description
Our client, a rapidly growing technology company, is seeking a skilled and customer-focused Technical Support Engineer to join their dedicated team. This hybrid role, based in Jidhafs, Capital, BH , is crucial for ensuring our clients receive exceptional support for our cutting-edge software solutions. You will be responsible for diagnosing and resolving complex technical issues reported by customers, providing timely and effective solutions, and maintaining a high level of customer satisfaction. Your duties will include troubleshooting software bugs, guiding users through complex configurations, documenting solutions, and escalating critical issues to the engineering team when necessary. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and a genuine passion for helping users overcome technical challenges. You should be adept at communicating technical information clearly to both technical and non-technical audiences. This role requires a proactive approach to identifying potential issues and contributing to the improvement of our support processes and documentation. Collaboration with product development and quality assurance teams will be essential to provide feedback on product usability and identify areas for improvement.
Responsibilities:
Responsibilities:
- Provide technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot software and hardware issues.
- Escalate complex issues to higher-level support or engineering teams.
- Document technical solutions and create knowledge base articles.
- Assist customers with software installation, configuration, and usage.
- Maintain a high level of customer satisfaction through prompt and effective issue resolution.
- Identify recurring issues and provide feedback to the product development team.
- Stay up-to-date with product updates and technical advancements.
- Participate in team meetings and contribute to process improvements.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 2 years of experience in technical support or a similar customer-facing role.
- Strong understanding of operating systems (Windows, macOS, Linux) and common software applications.
- Excellent troubleshooting and problem-solving skills.
- Proficiency in diagnosing network connectivity issues.
- Ability to explain technical concepts clearly to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Strong written and verbal communication skills.
- Ability to work effectively in a hybrid environment.
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3
Technical Support Engineer
103 Al Malikiyah, Northern
BHD3800 Monthly
WhatJobs
Posted 11 days ago
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Job Description
Our client is seeking a highly skilled and motivated Technical Support Engineer to join their growing team. This is a fully remote position, offering the flexibility to work from home while providing critical technical assistance to our client's diverse customer base. You will be responsible for diagnosing and resolving complex technical issues, guiding users through troubleshooting steps, and contributing to the improvement of our client's products and services through detailed feedback. The ideal candidate possesses strong analytical skills, a customer-centric approach, and a deep understanding of technical systems.
Responsibilities:
Qualifications:
This role is ideal for a dedicated technical professional looking for a remote opportunity, supporting clients and contributing to technological advancements, with a focus on the Hidd, Muharraq, BH region.
Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat.
- Diagnose, troubleshoot, and resolve hardware, software, and network issues.
- Guide customers through step-by-step solutions and effective workarounds.
- Document all technical issues, troubleshooting steps, and resolutions in the support ticketing system.
- Escalate complex issues to senior engineers or relevant departments when necessary.
- Identify and report bugs or product defects to the development team.
- Contribute to the creation and maintenance of technical documentation, FAQs, and knowledge base articles.
- Proactively monitor system performance and identify potential issues.
- Stay current with product updates, new features, and industry trends.
- Participate in team meetings and training sessions.
- Analyze support trends to identify areas for product or service improvement.
- Ensure high levels of customer satisfaction through effective and efficient support.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in technical support or a similar role.
- Proficiency in diagnosing and troubleshooting various operating systems (Windows, macOS, Linux).
- Familiarity with network protocols, hardware, and software troubleshooting.
- Excellent problem-solving, analytical, and critical thinking skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Desk).
- Ability to work independently, manage time effectively, and meet service level agreements (SLAs) in a remote environment.
- Customer-focused mindset with a passion for helping others.
- Experience with cloud platforms (AWS, Azure, GCP) is a plus.
- Certifications such as CompTIA A+, Network+, or similar are advantageous.
This role is ideal for a dedicated technical professional looking for a remote opportunity, supporting clients and contributing to technological advancements, with a focus on the Hidd, Muharraq, BH region.
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4
Technical Support Engineer
245 Busaiteen, Muharraq
BHD55000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology firm, is seeking a dedicated and knowledgeable Technical Support Engineer to join their customer service and helpdesk team. This role is integral to ensuring our clients receive prompt and effective technical assistance. You will be responsible for troubleshooting hardware and software issues, diagnosing complex problems, and providing clear, concise solutions to end-users. Key duties include responding to support tickets via email, phone, and chat, documenting support interactions, and escalating issues to higher-level support teams when necessary. The ideal candidate will possess a strong understanding of IT systems, networks, and common software applications. Excellent problem-solving abilities, patience, and a customer-centric attitude are paramount. You will also be involved in creating and maintaining knowledge base articles and user guides to empower customers and reduce support volume. This position offers a hybrid work model, combining remote work flexibility with essential on-site collaboration and client interaction at our **Busaiteen, Muharraq, BH** office. A Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience, is required. Previous experience in a technical support or helpdesk role (minimum 2 years) is essential. Certifications such as CompTIA A+, Network+, or Microsoft certifications are a strong asset. You should have excellent communication skills, both written and verbal, to effectively communicate technical information to non-technical users. A proactive approach to identifying potential issues and implementing preventative measures is also valued. Join a supportive team environment and contribute to delivering exceptional technical support in **Busaiteen, Muharraq, BH**.
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5
Technical Support Engineer
701 Southern, Southern
BHD60000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and proficient Technical Support Engineer to join their growing customer service and helpdesk team. This role is fully remote, allowing you to provide critical technical assistance to users from your home office. You will be the first point of contact for customers experiencing technical issues with our client's software and hardware products. Your primary responsibility will be to diagnose problems, provide timely and effective solutions, and ensure a high level of customer satisfaction.
Key responsibilities include responding to customer inquiries via phone, email, and chat; troubleshooting and resolving a wide range of technical issues; guiding users through step-by-step solutions; escalating complex problems to senior support staff or development teams when necessary; documenting all support interactions and resolutions in the CRM system; and contributing to the knowledge base by creating and updating support articles. The ideal candidate will possess excellent communication and interpersonal skills, a patient and empathetic demeanor, and a strong aptitude for problem-solving. A solid understanding of computer systems, networking, and common software applications is essential. Previous experience in a technical support or helpdesk role is required. This remote position requires self-motivation, excellent time management, and the ability to work independently while collaborating effectively with a remote team. Our client values customer service excellence and offers a supportive environment for professional growth.
Key responsibilities include responding to customer inquiries via phone, email, and chat; troubleshooting and resolving a wide range of technical issues; guiding users through step-by-step solutions; escalating complex problems to senior support staff or development teams when necessary; documenting all support interactions and resolutions in the CRM system; and contributing to the knowledge base by creating and updating support articles. The ideal candidate will possess excellent communication and interpersonal skills, a patient and empathetic demeanor, and a strong aptitude for problem-solving. A solid understanding of computer systems, networking, and common software applications is essential. Previous experience in a technical support or helpdesk role is required. This remote position requires self-motivation, excellent time management, and the ability to work independently while collaborating effectively with a remote team. Our client values customer service excellence and offers a supportive environment for professional growth.
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6
Technical Support Engineer
212 Ghuraifa, Capital
BHD4800 Monthly
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client, a rapidly expanding technology solutions provider, is seeking a highly skilled Technical Support Engineer to join their team in Jidhafs, Capital, BH . This role is integral to providing advanced technical assistance and ensuring customer satisfaction with our client's software and hardware products. The ideal candidate will possess a strong technical aptitude, excellent problem-solving abilities, and exceptional communication skills. Responsibilities include diagnosing and resolving complex technical issues reported by customers, providing detailed technical guidance and support, managing support tickets efficiently, and documenting solutions for internal and external knowledge bases. You will also collaborate with engineering and product development teams to identify recurring issues and contribute to product improvements. A Bachelor's degree in Computer Science, Information Technology, or a related technical field is required, along with a minimum of 3 years of experience in a technical support or helpdesk role. Proficiency in troubleshooting operating systems, network issues, and various software applications is essential. Experience with CRM systems and remote support tools is highly desirable. This position offers a hybrid work arrangement, allowing for a blend of in-office collaboration and remote work flexibility. We are looking for a proactive, customer-focused individual who thrives in a challenging technical environment and is committed to delivering outstanding support.
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7
Technical Support Engineer
250 Ghuraifa, Capital
BHD1800 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Join Our client, a rapidly expanding IT solutions provider, as a Technical Support Engineer in Jidhafs, Capital, BH . This role is integral to maintaining the satisfaction of our diverse client base by providing timely and effective technical assistance. You will be the first point of contact for customers experiencing issues with our software and hardware products, diagnosing problems, and guiding them towards resolution. The ideal candidate possesses strong analytical skills, exceptional problem-solving abilities, and a patient, customer-centric approach. You should be comfortable working independently and as part of a collaborative team, contributing to a knowledge base of solutions, and ensuring a seamless user experience.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide first-line technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot hardware, software, and network issues.
- Escalate complex problems to higher-level support teams when necessary.
- Guide users through step-by-step solutions to technical problems.
- Document all support interactions, resolutions, and feedback in the CRM system.
- Contribute to the development of support documentation, FAQs, and knowledge base articles.
- Identify recurring technical issues and provide feedback to the product development team.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
- Stay up-to-date with product updates and new technologies.
- Assist with the setup and configuration of new user accounts and equipment.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 2 years of experience in a technical support or helpdesk role.
- Proficiency in troubleshooting common operating systems (Windows, macOS) and software applications.
- Familiarity with networking concepts and hardware.
- Excellent communication and active listening skills.
- Strong problem-solving and analytical capabilities.
- Ability to explain technical concepts to non-technical users.
- Customer-oriented attitude and a passion for helping others.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) is a plus.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are advantageous.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Engineer
105 Al Daih, Northern
BHD60000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client requires a skilled Technical Support Engineer to provide advanced technical assistance to their customer base. This hybrid role involves resolving complex technical issues related to software and hardware, conducting in-depth diagnostics, and collaborating with internal development teams to identify root causes and implement solutions. You will be responsible for managing support tickets, ensuring timely resolution, and documenting technical solutions for internal knowledge bases and customer self-help resources. The ideal candidate will possess a strong background in IT support, excellent analytical and problem-solving skills, and the ability to communicate technical information clearly and effectively to both technical and non-technical audiences. Key responsibilities include responding to customer escalations, performing remote troubleshooting, and occasionally providing on-site support as needed. You will also be involved in testing new product releases and providing feedback to the development team. This role demands a proactive approach to customer satisfaction and a commitment to continuous learning in a rapidly evolving technological landscape. A solid understanding of networking principles, operating systems, and common enterprise applications is essential. Candidates should be adept at managing their workload, prioritizing tasks efficiently, and working collaboratively within a team environment. We are looking for an individual who can thrive in a challenging yet rewarding setting, contributing to the overall success of our technical support operations.
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9