1 536 High Level Support jobs in Bahrain
Technical Support Engineer
Posted 1 day ago
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Job Description
Responsibilities:
- Provide expert technical support to clients via phone, email, and in-person.
- Diagnose and resolve hardware, software, and network issues.
- Install, configure, and maintain computer systems and networks.
- Manage and prioritize support tickets using a ticketing system.
- Document technical procedures and troubleshooting guides.
- Escalate complex issues to appropriate teams.
- Assist with system upgrades and deployments.
- Ensure timely resolution of technical problems and maintain high customer satisfaction.
- Stay current with technological advancements and industry best practices.
- Contribute to knowledge base development.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in technical support or IT services.
- Strong knowledge of operating systems, networking, and hardware troubleshooting.
- Experience with common business software and applications.
- Familiarity with cloud computing and virtualization is a plus.
- Excellent problem-solving and analytical skills.
- Strong communication and customer service skills.
- Ability to work effectively both independently and as part of a team.
- Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are highly valued.
Technical Support Engineer
Posted 3 days ago
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Job Description
Technical Support Engineer
Posted 5 days ago
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Job Description
Responsibilities:
- Provide expert-level technical support to customers via phone, email, and chat.
- Diagnose and resolve complex hardware, software, and network issues.
- Troubleshoot and analyze product performance to identify root causes of problems.
- Document all support interactions, resolutions, and customer feedback in the ticketing system.
- Create and maintain technical documentation, FAQs, and knowledge base articles.
- Escalate unresolved issues to higher-level support teams or engineering as needed.
- Collaborate with development and product teams to report bugs and suggest product improvements.
- Train and mentor junior support staff.
- Manage customer expectations and ensure timely resolution of support requests.
- Proactively identify potential issues and recommend solutions to prevent recurrence.
- Stay up-to-date with product updates, new features, and industry best practices.
- Participate in on-call rotation as required.
- Contribute to the continuous improvement of support processes and tools.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in technical support or a similar customer-facing IT role.
- Strong understanding of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and hardware components.
- Proficiency in troubleshooting common software applications and web technologies.
- Excellent analytical, problem-solving, and critical-thinking skills.
- Outstanding communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to work independently, manage time effectively, and prioritize tasks in a fast-paced remote environment.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.
- A patient and customer-centric attitude is essential.
Technical Support Engineer
Posted 8 days ago
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Job Description
The ideal candidate will possess a strong understanding of computer systems, networks, and various software applications. Excellent communication and interpersonal skills are crucial for effectively interacting with customers, explaining technical concepts in an understandable manner, and providing clear solutions. You should have a patient and empathetic approach to customer service. Experience with IT support ticketing systems and remote desktop tools is essential. The ability to work independently, manage time effectively, and prioritize tasks in a fast-paced remote environment is critical. A bachelor's degree in Computer Science, Information Technology, or a related field is preferred, although equivalent work experience will be considered. At least 3 years of experience in a technical support or helpdesk role is required. Certifications such as CompTIA A+, Network+, or Microsoft certifications are a significant advantage. This role offers a fantastic opportunity to utilize your technical expertise to help customers and contribute to the success of a growing company, all within a flexible remote setup.
Technical Support Engineer
Posted 9 days ago
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Job Description
Technical Support Engineer
Posted 10 days ago
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Job Description
You will be responsible for diagnosing and resolving technical issues through various channels, including phone, email, and chat. This involves guiding users through step-by-step solutions, documenting technical problems and resolutions, and escalating unresolved issues to appropriate internal teams. The ideal candidate will have a strong understanding of IT systems, network protocols, and common software applications. A proactive approach to identifying and reporting potential product issues or trends is also highly valued.
Responsibilities:
- Provide timely and effective technical support to customers experiencing hardware, software, or network issues.
- Diagnose and troubleshoot technical problems accurately and efficiently.
- Guide end-users through problem-solving processes and provide clear instructions.
- Document all customer interactions, technical issues, and resolutions in the support system.
- Escalate complex issues to senior support staff or engineering teams when necessary.
- Contribute to the knowledge base by creating and updating technical documentation and FAQs.
- Identify trends in customer issues and report them to product development teams.
- Maintain a high level of customer satisfaction through excellent service.
- Stay updated on product knowledge and technical advancements.
- Adhere to service level agreements (SLAs) and support metrics.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in technical support or IT helpdesk roles.
- Strong knowledge of operating systems (Windows, macOS, Linux), networking concepts (TCP/IP, DNS, DHCP), and common software applications.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools.
- Excellent problem-solving, analytical, and troubleshooting skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Customer-focused attitude with a passion for helping others.
- Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
Technical Support Engineer
Posted 13 days ago
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Technical Support Engineer
Posted 15 days ago
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Job Description
Key Responsibilities include:
- Providing prompt and accurate technical support to clients via phone, email, and chat.
- Diagnosing and resolving hardware, software, and network issues for end-users.
- Guiding users through step-by-step solutions to technical problems.
- Documenting all support interactions, issues, and resolutions in the ticketing system.
- Escalating unresolved issues to senior support staff or relevant departments.
- Installing, configuring, and troubleshooting software applications and operating systems.
- Assisting with user account management and access permissions.
- Creating and maintaining knowledge base articles and FAQs for common issues.
- Participating in the testing and deployment of new software and system updates.
- Providing feedback to the product development team to improve user experience and system functionality.
- Adhering to service level agreements (SLAs) to ensure timely resolution of support tickets.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 2+ years of experience in technical support or helpdesk roles.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with common networking concepts (TCP/IP, DNS, DHCP).
- Experience with troubleshooting various hardware and software issues.
- Excellent problem-solving and analytical skills.
- Superior communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote environment.
- Experience with IT support ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
Technical Support Engineer
Posted 15 days ago
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Job Description
Technical Support Engineer
Posted 16 days ago
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Job Description
Key Responsibilities:
- Provide advanced technical support to end-users via phone, email, and chat.
- Diagnose and resolve complex hardware, software, and network-related issues.
- Troubleshoot and repair technical problems across various operating systems and applications.
- Escalate unresolved issues to appropriate internal teams for further investigation.
- Document all support interactions, resolutions, and technical procedures in the CRM system.
- Contribute to the development and maintenance of the technical knowledge base.
- Identify trends in support requests and proactively suggest product or service improvements.
- Ensure timely and effective resolution of customer issues, maintaining high satisfaction levels.
- Conduct remote training sessions for users on software and hardware functionalities.
- Stay updated with the latest technological advancements and company products/services.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in a technical support or helpdesk role.
- Proficiency in troubleshooting operating systems (Windows, macOS, Linux), common business applications, and network protocols.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Strong understanding of IT infrastructure, including servers, networks, and cloud services.
- Excellent analytical and problem-solving skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
- Ability to work independently and manage workload effectively in a remote environment.
- Customer-centric mindset and a dedication to providing outstanding service.
- Relevant certifications (e.g., CompTIA A+, Network+, CCNA) are a plus.