259 High Level Support jobs in Bahrain
Technical Support Engineer
101 Hamad Town, Northern
BHD50000 Annually
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We are seeking a highly skilled and customer-focused Technical Support Engineer to join our dynamic team in Hamad Town, Northern, BH . This role is integral to providing exceptional support for our suite of advanced software products, ensuring our clients can maximize their technological investments. You will be responsible for diagnosing and resolving complex technical issues, providing timely and effective solutions, and guiding users through product functionalities and troubleshooting procedures. The ideal candidate will possess a deep understanding of software systems, excellent problem-solving skills, and a passion for delivering outstanding customer service. Key responsibilities include responding to support requests via phone, email, and ticketing systems; conducting in-depth analysis of software bugs and performance issues; documenting technical solutions and knowledge base articles; and collaborating with development and quality assurance teams to escalate and resolve critical issues. You will also be involved in providing product training to clients and assisting with implementation projects. A strong aptitude for learning new technologies quickly and translating technical jargon into clear, understandable language for users is essential. A minimum of three years of experience in technical support, IT helpdesk, or a similar role is required, along with a Bachelor's degree in Computer Science, Information Technology, or a related field. Certifications in relevant technologies are a strong plus. Join our team and be the trusted technical advisor for our valued clients, ensuring their success with our innovative solutions.
Responsibilities:
Responsibilities:
- Provide high-level technical support for software products to clients.
- Diagnose and resolve complex software issues, bugs, and performance problems.
- Respond promptly and effectively to customer inquiries via various communication channels.
- Create and maintain comprehensive technical documentation and knowledge base articles.
- Collaborate with development teams to report and track software defects.
- Assist clients with product installations, configurations, and upgrades.
- Provide training and guidance to users on product features and best practices.
- Escalate unresolved issues to appropriate senior technical staff or departments.
- Analyze support trends to identify potential product improvements.
- Ensure high levels of customer satisfaction through timely and accurate resolutions.
- Bachelor's degree in Computer Science, Information Technology, or a related technical field.
- Minimum 3 years of experience in technical support or IT helpdesk roles.
- Strong knowledge of software troubleshooting methodologies and tools.
- Proficiency in operating systems (Windows, macOS, Linux) and networking concepts.
- Excellent analytical and problem-solving skills.
- Exceptional written and verbal communication skills.
- Customer-centric approach with a strong commitment to service quality.
- Ability to manage multiple support tickets and prioritize effectively.
- Experience with CRM or ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to explain technical concepts to non-technical users.
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Technical Support Engineer
20202 Askar, Southern
BHD20 Hourly
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Our client is seeking a skilled and customer-focused Technical Support Engineer to join their dedicated helpdesk team in Sanad, Capital, BH . This role is essential for providing timely and effective technical assistance to users experiencing issues with software, hardware, or network systems. The ideal candidate will possess strong problem-solving abilities, excellent communication skills, and a patient, empathetic approach to customer service. Responsibilities include diagnosing and resolving technical problems, guiding users through step-by-step solutions, escalating complex issues to higher-level support, and documenting all support interactions. You will be responsible for maintaining a high level of customer satisfaction while adhering to service level agreements. Experience with ticketing systems, remote desktop tools, and common operating systems (Windows, macOS) is required. The successful candidate will have a solid understanding of IT principles and be able to explain technical concepts in a clear and concise manner. This position offers an excellent opportunity to advance your IT career and gain exposure to a wide range of technical challenges. We are looking for a proactive individual who can identify recurring issues and contribute to the improvement of support processes. A passion for technology and a commitment to delivering exceptional support are highly valued. The ability to work effectively in a fast-paced environment and manage multiple support requests simultaneously is crucial. You will be part of a supportive team that values collaboration and continuous learning.
Qualifications:
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 2 years of experience in technical support or helpdesk operations.
- Proficiency in troubleshooting hardware, software, and network issues.
- Experience with operating systems (Windows, macOS, Linux).
- Familiarity with ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to explain technical concepts to non-technical users.
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1
Technical Support Engineer
905 Zallaq, Southern
BHD65000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking a dedicated and technically adept Technical Support Engineer to provide exceptional support to their diverse customer base. This fully remote position is critical for ensuring customer satisfaction by resolving technical issues efficiently and effectively. You will be the primary point of contact for customers experiencing hardware, software, or network-related problems, requiring a deep understanding of technical systems and a patient, customer-centric approach. As part of a global, remote-first team, strong communication and problem-solving skills are paramount.
Responsibilities:
Responsibilities:
- Provide first-line technical support to customers via phone, email, and chat, troubleshooting a wide range of technical issues.
- Diagnose and resolve software, hardware, and network problems efficiently and accurately.
- Guide customers through step-by-step solutions, explaining technical concepts in an easy-to-understand manner.
- Escalate complex issues to senior support engineers or relevant departments when necessary, ensuring thorough documentation.
- Maintain detailed records of customer interactions, troubleshooting steps, and resolutions in the ticketing system.
- Develop and update technical documentation, knowledge base articles, and FAQs to empower users and support agents.
- Proactively identify recurring technical issues and provide feedback to product development teams for system improvements.
- Participate in team meetings and training sessions to stay current with product updates and support procedures.
- Contribute to the continuous improvement of support processes and customer service standards.
- Ensure customer satisfaction by providing timely, professional, and effective technical assistance.
- Remote troubleshooting of client environments, including operating systems, applications, and network connectivity.
- Proven experience in a technical support or helpdesk role, preferably with a focus on remote support.
- Strong knowledge of operating systems (Windows, macOS, Linux), common software applications, and network protocols.
- Excellent troubleshooting and problem-solving skills with a logical and systematic approach.
- Proficiency in using remote desktop tools and ticketing systems.
- Exceptional customer service skills, with a patient and empathetic demeanor.
- Strong written and verbal communication skills, essential for remote interaction.
- Ability to work independently and manage time effectively in a remote work environment.
- Relevant certifications (e.g., CompTIA A+, Network+) are a plus.
- Experience with cloud-based services and SaaS applications is beneficial.
- A proactive attitude towards identifying and resolving technical challenges.
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2
Senior Technical Support Engineer
BH5 Jaww, Southern
BHD70000 Annually
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Our client, a rapidly growing software solutions provider, is seeking a highly skilled and customer-focused Senior Technical Support Engineer to join their team. This role is based in **A'ali, Northern, BH**, with a hybrid work model, offering the best of both in-office collaboration and remote flexibility. You will be the primary point of contact for complex technical issues, providing expert-level support to our clients across various industries. Your responsibilities will include diagnosing, troubleshooting, and resolving advanced software and hardware problems, escalating critical issues to engineering teams when necessary, and documenting solutions and workarounds. You will be involved in creating and maintaining a comprehensive knowledge base, developing technical documentation, and conducting training sessions for junior support staff and clients. This position requires a deep understanding of our client's product suite, strong analytical and problem-solving skills, and the ability to communicate technical information clearly and effectively to both technical and non-technical audiences. You will also play a key role in identifying product trends and providing feedback to the development team to improve product functionality and user experience. The ideal candidate will have extensive experience in technical support, a strong command of networking concepts, operating systems (Windows, Linux, macOS), and experience with scripting or programming languages is a significant advantage. This is an excellent opportunity to join a company at the forefront of technological innovation and contribute to exceptional customer satisfaction. The hybrid nature of this role allows for structured engagement with the team while maintaining personal flexibility. You will be instrumental in ensuring our clients can leverage our solutions to their fullest potential, acting as a trusted technical advisor.
Responsibilities:
Responsibilities:
- Provide advanced technical support for software and hardware issues.
- Diagnose, troubleshoot, and resolve complex customer problems.
- Escalate unresolved issues to engineering and development teams.
- Develop and maintain technical documentation and knowledge base articles.
- Create and deliver technical training sessions for clients and internal staff.
- Analyze support trends and provide feedback for product improvement.
- Collaborate with cross-functional teams to ensure customer success.
- Manage and prioritize incoming support requests effectively.
- Contribute to the continuous improvement of support processes and tools.
- Act as a subject matter expert for the product suite.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 6 years of experience in technical support or a similar role.
- Proven expertise in troubleshooting complex software and system issues.
- Strong knowledge of operating systems (Windows, Linux, macOS) and networking protocols.
- Experience with scripting languages (e.g., Python, Bash) is highly desirable.
- Excellent analytical, problem-solving, and diagnostic skills.
- Outstanding customer service and communication abilities.
- Ability to work effectively in a hybrid team environment.
- Experience with CRM and ticketing systems (e.g., Salesforce, Zendesk).
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3
Remote Technical Support Engineer
2423 Hamad Town, Northern
BHD60000 Annually
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Job Description
Our client is seeking a dedicated and technically proficient Remote Technical Support Engineer to provide exceptional assistance to their global customer base. This fully remote position requires a strong understanding of software and hardware troubleshooting, excellent communication skills, and the ability to patiently guide users through complex technical issues. You will be the primary point of contact for customers requiring support, ensuring their satisfaction and efficient resolution of their problems from the comfort of your own home office.
Responsibilities:
Responsibilities:
- Provide timely and effective technical support to customers via phone, email, and chat channels.
- Diagnose, troubleshoot, and resolve software, hardware, and network issues for a variety of products and services.
- Escalate complex technical problems to appropriate internal teams when necessary, ensuring clear documentation of the issue.
- Document all support interactions, solutions, and technical issues in the CRM system.
- Develop and maintain knowledge base articles, FAQs, and troubleshooting guides for customers and internal use.
- Proactively identify recurring issues and provide feedback to product development and engineering teams for improvement.
- Assist customers with product installations, configurations, and upgrades.
- Manage customer expectations and ensure a high level of customer satisfaction.
- Stay up-to-date with product updates, new features, and technical advancements.
- Contribute to the continuous improvement of support processes and tools.
- Educate customers on best practices for using our products and services effectively.
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; equivalent practical experience will be considered.
- Minimum of 3 years of experience in a technical support or helpdesk role.
- Strong understanding of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and common software applications.
- Proficiency in troubleshooting hardware and software issues.
- Excellent problem-solving, analytical, and critical thinking skills.
- Exceptional customer service and communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Experience with CRM and ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to work independently, manage multiple priorities, and maintain composure under pressure in a remote environment.
- Flexibility to work varying shifts, including weekends and holidays, if required.
- Experience with remote support tools is essential.
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Lead Technical Support Engineer
241 Busaiteen, Muharraq
BHD65000 Annually
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Posted 1 day ago
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Job Description
Our client, a rapidly growing SaaS provider, is looking for a highly skilled and customer-focused Lead Technical Support Engineer to join their team in **Busaiteen, Muharraq, BH**. This hybrid role combines on-site engagement with remote flexibility, offering a balanced work environment. You will be responsible for providing advanced technical support to enterprise clients, troubleshooting complex software and hardware issues, and mentoring a team of support specialists. Your expertise will be crucial in resolving challenging customer problems, identifying product bugs, and collaborating with the engineering and product development teams to drive improvements. Key responsibilities include managing escalated support tickets, documenting solutions, creating knowledge base articles, and contributing to the overall customer support strategy. The ideal candidate possesses a deep understanding of software applications, operating systems, and network infrastructure, with a strong aptitude for problem-solving and clear communication. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred, along with a minimum of 5 years of experience in technical support, with at least 2 years in a lead or supervisory capacity. Excellent customer service skills and the ability to work effectively in a team environment are essential. Join us to make a significant impact on customer satisfaction and product excellence.
Responsibilities:
Responsibilities:
- Provide expert-level technical support to clients via phone, email, and remote sessions.
- Troubleshoot and resolve complex hardware, software, and network issues.
- Lead and mentor a team of technical support specialists, providing guidance and training.
- Manage and prioritize escalated support tickets, ensuring timely resolution.
- Develop and maintain comprehensive knowledge base articles and technical documentation.
- Identify recurring customer issues and collaborate with engineering teams to implement solutions.
- Analyze support trends and provide feedback to improve product usability and performance.
- Contribute to the development and implementation of support policies and procedures.
- Ensure high levels of customer satisfaction through effective problem-solving and communication.
- Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, with at least 2 years in a lead or senior role.
- Strong understanding of operating systems (Windows, macOS, Linux), networking protocols, and web technologies.
- Proficiency in troubleshooting complex software applications and enterprise environments.
- Excellent problem-solving, analytical, and critical-thinking skills.
- Exceptional customer service and communication skills, both written and verbal.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to work effectively in a hybrid work model.
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5
Senior Technical Support Engineer
501 Tubli
BHD70000 Annually
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Posted 1 day ago
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Job Description
Our client, a leading provider of enterprise software solutions, is seeking a highly skilled and customer-focused Senior Technical Support Engineer to join their global support team. This fully remote position offers the opportunity to provide advanced technical assistance, troubleshoot complex issues, and ensure the seamless operation of our clients' software environments. You will be a crucial point of contact for critical customer escalations, leveraging your deep technical expertise to resolve problems efficiently and effectively.
Responsibilities:
Responsibilities:
- Provide expert-level technical support and troubleshooting for our software products via phone, email, and chat.
- Diagnose and resolve complex technical issues, including software bugs, configuration problems, and performance bottlenecks.
- Analyze system logs, error messages, and diagnostic data to identify root causes of issues.
- Escalate critical issues to development or engineering teams when necessary, providing detailed problem descriptions and reproduction steps.
- Document technical solutions, workarounds, and best practices in our knowledge base.
- Collaborate with cross-functional teams, including engineering, product management, and customer success, to address customer needs.
- Contribute to the improvement of support processes and tools to enhance efficiency and customer satisfaction.
- Mentor and guide junior support engineers, sharing knowledge and best practices.
- Manage customer expectations and ensure timely resolution of support tickets.
- Participate in on-call rotation as required for critical issue resolution.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, troubleshooting, or a similar IT role.
- In-depth knowledge of operating systems (Windows, Linux), networking concepts, and database technologies (SQL).
- Experience with scripting languages (e.g., Python, Bash) is highly desirable.
- Proven ability to diagnose and resolve complex technical problems under pressure.
- Excellent communication, interpersonal, and customer service skills.
- Ability to work independently and manage time effectively in a remote work environment.
- Familiarity with ITIL best practices and ticketing systems (e.g., Zendesk, ServiceNow).
- Experience supporting enterprise-level software applications.
- Strong analytical and problem-solving aptitude.
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6
Senior Technical Support Engineer
225 Sidon
BHD40 Hourly
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Posted 1 day ago
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Job Description
Our client is looking for a highly skilled and dedicated Senior Technical Support Engineer to join their globally distributed, remote-first team. This critical role involves providing advanced technical assistance and troubleshooting for complex software and hardware issues. The ideal candidate will possess a deep understanding of IT systems, network infrastructure, and common software applications, coupled with excellent problem-solving abilities and a commitment to delivering exceptional customer service. You will be responsible for diagnosing intricate technical problems, developing effective solutions, and documenting troubleshooting steps. This position requires the ability to communicate technical information clearly and concisely to both technical and non-technical users via multiple channels, including phone, email, and chat. Proactive engagement with users to prevent future issues and contribute to knowledge base development will also be key.
Responsibilities:
Qualifications:
This is a fully remote role, offering the opportunity to work with a cutting-edge technology provider and contribute to a high-performing technical support function. Join a team that values innovation and employee growth. This role is located in Hidd, Muharraq, BH .
Responsibilities:
- Provide high-level technical support and troubleshooting for complex hardware, software, and network issues.
- Diagnose and resolve intricate technical problems reported by end-users and internal teams.
- Escalate unresolved issues to appropriate engineering or development teams with detailed documentation.
- Develop and maintain comprehensive documentation, including knowledge base articles, FAQs, and troubleshooting guides.
- Assist in the testing and deployment of new software releases and system updates.
- Monitor system performance and proactively identify potential issues.
- Provide remote support and guidance to users across various technical skill levels.
- Collaborate with cross-functional teams to identify and address recurring technical challenges.
- Train junior support staff on technical procedures and best practices.
- Contribute to the improvement of support processes and tools.
- Ensure adherence to service level agreements (SLAs) and maintain high customer satisfaction.
- Participate in on-call rotations as required.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support, IT support, or a similar role, with a focus on complex issue resolution.
- Proficiency in operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and common productivity software.
- Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
- Strong analytical and diagnostic skills with a methodical approach to problem-solving.
- Excellent verbal and written communication skills, with the ability to explain technical concepts effectively.
- Ability to work independently and manage time effectively in a remote environment.
- Experience with cloud platforms (AWS, Azure, GCP) is a plus.
- Relevant certifications (e.g., CompTIA A+, Network+, Security+, CCNA) are highly desirable.
This is a fully remote role, offering the opportunity to work with a cutting-edge technology provider and contribute to a high-performing technical support function. Join a team that values innovation and employee growth. This role is located in Hidd, Muharraq, BH .
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7
Senior Technical Support Engineer
300 Tubli, Central
BHD85000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking a highly skilled and dedicated Senior Technical Support Engineer to join their customer success team, working entirely remotely. In this role, you will be responsible for providing advanced technical assistance to customers, troubleshooting complex software and hardware issues, and contributing to the continuous improvement of our support processes and documentation. You will serve as a primary point of contact for escalated customer inquiries, collaborating with engineering and product teams to resolve critical issues and ensure customer satisfaction. The ideal candidate possesses deep technical expertise in our product suite, excellent problem-solving abilities, and outstanding communication skills. You will play a vital role in maintaining strong customer relationships and ensuring the successful adoption and utilization of our solutions.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat for complex product-related issues.
- Troubleshoot, diagnose, and resolve technical problems efficiently and effectively.
- Document customer issues, resolutions, and knowledge base articles.
- Collaborate with engineering, development, and product management teams to identify and resolve product defects and bugs.
- Escalate customer issues when necessary and manage their resolution.
- Contribute to the development and maintenance of technical documentation, FAQs, and user guides.
- Identify trends in customer issues and provide feedback for product improvements.
- Mentor and train junior support engineers.
- Proactively engage with customers to ensure their success and satisfaction.
- Maintain a high level of customer satisfaction through prompt and accurate issue resolution.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or a similar customer-facing technical role.
- Proven expertise in troubleshooting complex software and hardware issues.
- Strong understanding of operating systems, networking protocols, and databases.
- Excellent analytical, problem-solving, and diagnostic skills.
- Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly.
- Experience with CRM and ticketing systems (e.g., Salesforce, Zendesk).
- Ability to work independently and manage time effectively in a remote environment.
- Customer-centric mindset with a passion for helping others.
- Experience in SaaS support is a significant plus.
This advertiser has chosen not to accept applicants from your region.
8
Lead Technical Support Engineer
221 Ghuraifa, Capital
BHD70000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is looking for a highly skilled and experienced Lead Technical Support Engineer to manage and enhance their customer support operations. This role is pivotal in ensuring exceptional customer satisfaction by providing timely, accurate, and effective technical assistance for our client's products and services. The ideal candidate will have a deep understanding of technical troubleshooting, IT systems, and customer service best practices, coupled with strong leadership and problem-solving abilities. Responsibilities include leading a team of technical support specialists, providing guidance, training, and performance management. You will be responsible for managing escalated customer issues, performing in-depth diagnostics, and coordinating with engineering and product teams to resolve complex technical problems. Developing and maintaining comprehensive knowledge base articles, FAQs, and troubleshooting guides is essential. The Lead Engineer will also be involved in analyzing support ticket trends to identify recurring issues and proactively recommend product improvements or process enhancements. Experience with customer relationship management (CRM) software and helpdesk ticketing systems is required. This position requires excellent communication skills, patience, and a customer-centric approach. The role offers a hybrid work model, allowing for flexibility while ensuring collaborative team interaction and effective problem resolution. The job is located in Budaiya, Northern, BH . A bachelor's degree in Computer Science, Information Technology, or a related field, along with a minimum of 5 years of experience in technical support or IT helpdesk roles, with at least 2 years in a leadership or supervisory capacity, is essential. Industry certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are highly desirable.
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