8 Hospitality Management jobs in Bahrain

• Analyze current food service operations to identify areas for improvement in efficiency, quality, and cost-effectiveness.
• Develop and implement strategic plans for menu engineering, supply chain management, and inventory control.
• Design and standardize operational procedures and best practices for catering staff.
• Create training materials and conduct virtual training sessions for catering teams on service standards and operational protocols.
• Monitor food safety and sanitation standards, ensuring compliance with all relevant regulations.
• Collaborate with sales and event planning teams to ensure seamless execution of catering services.
• Develop and track key performance indicators (KPIs) to measure operational success and client satisfaction.
• Research and recommend new technologies or equipment to enhance service delivery and operational efficiency.
• Manage vendor relationships and negotiate contracts for food supplies and services.
• Prepare regular operational reports and present findings and recommendations to senior management.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 6 years of experience in food service operations management, with a focus on catering or large-scale events.
• In-depth knowledge of culinary operations, food safety regulations, and supply chain management.
• Proven ability to develop and implement effective operational strategies.
• Strong analytical and problem-solving skills with a data-driven approach.
• Excellent remote communication, collaboration, and presentation skills.
• Experience in designing and delivering virtual training programs.
• Proficiency in catering management software and standard office productivity tools.
• Ability to work independently, manage multiple projects simultaneously, and meet deadlines in a remote environment.
• Creative thinking and a passion for delivering exceptional client experiences.

Join a market-leading tech provider in Bahrain, managing the front line of service operations. As Service Management Center (SMC) Manager, you’ll lead a team monitoring and responding to incidents across networks, infrastructure platforms, and enterprise services, keeping business-critical systems up and running for customers.

This is a hands-on leadership role with real impact. You’ll coordinate first-level monitoring and resolution, oversee escalations, and make sure every incident is handled quickly, communicated clearly, and documented accurately. Working closely with engineering, field operations, and vendors, you’ll be the bridge between customers, technical teams, and senior management when it matters most.

As SMC Manager, you’ll oversee 24/7 operations, leading Shift Engineers, Analysts, and Incident Coordinators to deliver fast, effective service support. You’ll monitor system health in real time, manage alarms and performance dashboards, and ensure incidents are triaged, escalated, and resolved to agreed SLAs.

You’ll track and report on incident trends, drive process improvements, and embed best practice aligned with ITIL standards. From shift planning to root cause analysis and post-incident reviews, you’ll keep the team running smoothly and services performing at their best.

• Leading day-to-day operations of the Service Management Center, ensuring 24/7 coverage and smooth shift handovers.
• Monitoring infrastructure across voice, data, internet, and enterprise platforms.
• Managing incident response from detection to resolution including RCA, stakeholder updates, and post-incident reports.
• Acting as the escalation point for high-priority or unresolved issues, coordinating with engineering, field teams, and vendors.
• Maintaining accurate incident logs, metrics, and performance reports.
• Supporting change management by reviewing planned changes and assessing risk.
• Coaching and mentoring the SMC team, ensuring up-to-date knowledge of tools, processes, and emerging tech.
• Driving continuous improvement in monitoring, escalation, and resolution processes.

• 7+ years in Network Operations or Service Management, with at least 2 years in a supervisory role.
• Strong incident handling, escalation management, and SLA tracking skills.
• Hands-on experience with enterprise-grade monitoring tools (e.g., SolarWinds, Zabbix, Nagios, PRTG).
• Background in tech operations, ISP, or managed services.
• Relevant technical certifications (e.g., CCNA/CCNP, Juniper, CompTIA Network+).
• Excellent communication and leadership skills, with the ability to work under pressure.
• Bilingual (Arabic & English) preferred, but strong non-Arabic speakers will also be considered.

• Key leadership role in a mission-critical operations team.
• Competitive salary + annual bonus (based on performance).
• Opportunity to work at the center of enterprise tech service delivery.
• Lead and develop a skilled technical team in a collaborative environment.
• Influence processes and service assurance strategies at scale.

If you thrive in high-stakes service environments and know how to lead a team to deliver fast, reliable support, we’d love to hear from you. Send your CV or get in touch in confidence to learn more.

• Mid-Senior level

• Full-time

• Information Technology

• Technology, Information and Media and IT Services and IT Consulting

Join a market-leading tech provider in Bahrain, managing the front line of service operations. As Service Management Center (SMC) Manager, you’ll lead a team monitoring and responding to incidents across networks, infrastructure platforms, and enterprise services, keeping business-critical systems up and running for customers.

This is a hands-on leadership role with real impact. You’ll coordinate first-level monitoring and resolution, oversee escalations, and make sure every incident is handled quickly, communicated clearly, and documented accurately. Working closely with engineering, field operations, and vendors, you’ll be the bridge between customers, technical teams, and senior management when it matters most.

The Role:

As SMC Manager, you’ll oversee 24/7 operations, leading Shift Engineers, Analysts, and Incident Coordinators to deliver fast, effective service support. You’ll monitor system health in real time, manage alarms and performance dashboards, and ensure incidents are triaged, escalated, and resolved to agreed SLAs.

You’ll track and report on incident trends, drive process improvements, and embed best practice aligned with ITIL standards. From shift planning to root cause analysis and post-incident reviews, you’ll keep the team running smoothly and services performing at their best.

What You’ll Be Doing:

• Leading day-to-day operations of the Service Management Center, ensuring 24/7 coverage and smooth shift handovers.

• Monitoring infrastructure across voice, data, internet, and enterprise platforms.

• Managing incident response from detection to resolution including RCA, stakeholder updates, and post-incident reports.

• Acting as the escalation point for high-priority or unresolved issues, coordinating with engineering, field teams, and vendors.

• Maintaining accurate incident logs, metrics, and performance reports.

• Supporting change management by reviewing planned changes and assessing risk.

• Coaching and mentoring the SMC team, ensuring up-to-date knowledge of tools, processes, and emerging tech.

• Driving continuous improvement in monitoring, escalation, and resolution processes.

What You’ll Need to Succeed:

• 7+ years in Network Operations or Service Management, with at least 2 years in a supervisory role.

• Strong incident handling, escalation management, and SLA tracking skills.

• Hands-on experience with enterprise-grade monitoring tools (e.g., SolarWinds, Zabbix, Nagios, PRTG).

• Background in tech operations, ISP, or managed services.

• ITIL Foundation (mandatory); ITIL Intermediate/Expert a plus.

• Relevant technical certifications (e.g., CCNA/CCNP, Juniper, CompTIA Network+).

• Excellent communication and leadership skills, with the ability to work under pressure.

• Bilingual (Arabic & English) preferred, but strong non-Arabic speakers will also be considered.

What’s in It for You:

• Key leadership role in a mission-critical operations team.

• Competitive salary + annual bonus (based on performance).

• Opportunity to work at the center of enterprise tech service delivery.

• Lead and develop a skilled technical team in a collaborative environment.

• Influence processes and service assurance strategies at scale.

Next Steps:

If you thrive in high-stakes service environments and know how to lead a team to deliver fast, reliable support, we’d love to hear from you. Send your CV or get in touch in confidence to learn more.

Note: please make sure to mention the following reference when you apply for this position (FM10002) by the deadline of 4th of September 202 5.

Reporting line:

• Reporting to the Facilities Management division’s Food Safety Manager.

Responsibilities:

• Assisting and supporting the Food Safety Manager in ensuring the highest standards of food safety within the organisation
• Playing a vital role in promoting a culture of food safety and maintaining consistent standards across the organisation.
• Supporting the implementation and continuous improvement of food safety programmes of BMMI, including documentation and adherence to all the protocols.
• Ensuring compliance with current and developing food safety standards and coordinating food safety efforts for internal and external stakeholders while promoting best practices.

Your profile:

• Diploma in food science, microbiology, food packaging systems, or related field.
• Good Manufacturing Practices (GMP), Hazard Analysis Critical Control Point (HACCP) certification, or any other relevant certification is preferred.

Years of experience and other skills:

• Minimum 1-2 years’ experience in food safety or audit function.
• Prior experience in FMCG / Supply Chain in a diversified group preferred.
• Good understanding of food safety and hygiene practices.
• Working knowledge of HACCP plans.
• Well-versed with handling a POS system (GOLD).

The place of work is in Bahrain.

To apply for this position, please use the form below and mention the reference (FM10002) at the beginning of your email.

• Provide remote technical support and guidance to field service technicians.
• Oversee the scheduling and dispatch of technicians to customer sites.
• Diagnose and troubleshoot equipment issues using remote monitoring and diagnostic tools.
• Ensure adherence to service level agreements (SLAs) and project timelines.
• Manage spare parts inventory and logistics for service operations.
• Train and mentor junior field service technicians on technical procedures and best practices.
• Analyze service data to identify trends and recommend improvements in equipment performance and service delivery.
• Liaise with engineering and product development teams to address recurring technical issues.
• Handle customer escalations and ensure timely resolution of complex service challenges.
• Maintain detailed service records and reports.

• Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
• Minimum of 5-7 years of experience in field service for industrial equipment.
• Strong expertise in mechanical, electrical, and hydraulic systems.
• Proficiency with remote diagnostic tools, diagnostic software, and relevant technologies.
• Excellent troubleshooting and problem-solving skills.
• Strong leadership, communication, and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively in a remote environment.
• Willingness to travel occasionally for site visits and critical interventions.
• Experience with CMMS (Computerized Maintenance Management System) is a plus.