What Jobs are available for Hospitality Positions in Bahrain?

Job Title:

Customer Service & Logistics Coordinator (Remote, Full-Time)

Work Schedule:

Flexible, Full-Time – Work from Home

Language Requirement:

Fluent in English (Arabic is a cherry on top)

Job Overview:

We're looking for a proactive, detail-oriented, and
exceptionally smart

individual to manage daily customer service and logistics tasks. This is a flexible, remote position—perfect for someone who communicates well, enjoys solving problems, and wants to grow into a more senior role over time. Ideally, you are passionate about watches and excited to help us build a brand that customers love.

We're not just looking for someone to answer emails: we want a capable person who can evolve into an operations manager as the business grows.

Roles & Responsibilities:

Customer Service

• Respond to customer emails and messages on Instagram and other social platforms in a timely, friendly, and professional manner.

• Handle questions about orders, shipping, returns, exchanges, and product concerns.

• Provide regular updates to customers regarding their orders, returns, or issues.

• Use tools like ChatGPT (this is a must)

to help draft thoughtful, accurate replies when needed.

Logistics & Order Fulfillment

• Book and manage daily shipments using courier platforms.

• Monitor shipment statuses and follow up on packages with exceptions, delays, or issues.

• Liaise with courier companies to resolve problems and keep customers informed.

• Track, manage, and keep records of product returns, especially those related to refunds, damages, or defects.

Administrative Support

• Maintain clear logs for communication, shipping, and returns in Excel, Google Sheets, or other tools.

• Collaborate with the team to escalate priority matters.

• Suggest and implement ways to improve the customer experience and order flow process.

Requirements:

• Fluent in English (written and spoken)—Arabic is a big bonus.

• Excellent communication and organizational skills.

• Very comfortable working independently and managing time effectively.

• Familiar with Instagram, Gmail, courier dashboards, Excel, Office, and Google Sheets.

• Previous experience in customer service or logistics is a plus.

• Must be comfortable using ChatGPT to enhance communication speed and quality.

• Ideally, you love watches and want to grow with us long-term.

Ideal Candidate Profile:

You are smart, resourceful, and ambitious—someone who can take ownership of day-to-day operations while thinking ahead. You'll start by handling customer support and logistics, but over time, you'll help improve processes and eventually step into a more strategic role such as Operations Manager.

If you're looking for a role where you can learn, grow, and make a real impact, we'd love to hear from you.

Customer Service Responsibilities list:

Manage large amounts of incoming phone calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/customer service team sales targets and call handling quotas

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Requirements and skills

Proven customer support experience or experience as a Client Service Representative

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively

High school diploma

Job Type: Full-time

Pay: BD2, BD2, per month

Application Question(s):

• ARE YOU READY TO RELOCATE AND WORK IN BAHRAIN?

Education:

• Bachelor's (Required)

Experience:

• total work: 2 years (Required)
• Customer service: 1 year (Required)

Language:

• English (Required)
• Bangla (Required)

JOB PURPOSE

KEY ACCOUNTABILITIES

• Meet, greet, and assist passengers, and aid from arrival to their onward transportation, or in case of departing passenger, from curbside to the boarding gate.
  
• Arrange bookings for Hala Bahrain services from the customer service desks in the arrival and departure halls.
  
• Provide Hala Bahrain Services in compliance with the operating policies and procedures to ensure high quality service delivery.
  
• Be aware of all information related to Hala Bahrain service offering and provide timely and adequate information to passengers as per their inquiry.
  
• Cross-sell and/or up-sell services to passengers.
  
• Operate office equipment such as air-to-ground radio, airport access control, computers, and phones as and when required.
  
• Maintain and update records, MIS, and/or databases of passengers, customers interactions and transactions, feedback, etc.
  
• Assist with problems and offer practical advice on arrival issues i.e. phone cards, where to eat, emergency accommodation, lost/damaged luggage etc.
  

QUALIFICATIONS, EXPERIENCE & SKILLS

• High National Diploma
  

Experience

• 1-2 years of working experience in sales, customer service and promotional services.

Job Specific Skills:

• Ability to work calmly under pressure.
  
• Basic administrative skills
  
• In-depth understanding of service offerings, policies, and procedures to accurately inform passengers.
  
• Skill in arranging bookings for Hala Bahrain services at customer service desks in departure and arrival halls.
  

Hiring talent from Northeast India, Nepal, and the Philippines based in India, Bahrain, Saudi Arabia, Qatar, UAE, or Nepal.

Apply now

OPEN POSITIONS

• Housekeeping Supervisor -- Male & Female

• Housekeeper - Male & Female

• Waiter and Waitress

• Sr Therapist (5-10 years) Female

• Gym Trainer Female

• Drivers

• Laundry Men

OTHER DETAILS

• Free Air Ticket & VISA

• Accommodation, Food & Uniform provided

• Language skills

• English proficiency

• Experience in hospitality sector

• Age upto 36yrs max

• Only Northeast Indian, Filipino, and Nepalese candidates can apply for this job.

Please submit your CV along with a full-length photograph

WhatsApp CV

Thanks & Regards,

Shibu Thomas

Romas Management Services.

• Directing and coordinating the daily operations of all hotel departments.
• Ensuring high standards of service quality and guest satisfaction are consistently met.
• Managing staff, including recruitment, training, scheduling, and performance evaluations.
• Overseeing inventory, procurement, and cost control measures to maximize profitability.
• Developing and implementing operational policies and procedures.
• Ensuring compliance with all health, safety, and hygiene regulations.
• Collaborating with department heads to set goals and achieve operational objectives.
• Responding to and resolving guest complaints in a professional and timely manner.
• Monitoring operational performance, analyzing reports, and identifying areas for improvement.
• Contributing to strategic planning and budget development for the operation.

• Overseeing day-to-day operations of all hospitality departments, including food and beverage, accommodation, and events.
• Developing and implementing operational policies and procedures to optimize efficiency and guest experience.
• Managing staff recruitment, training, performance appraisal, and motivation to foster a positive and productive work environment.
• Controlling departmental budgets, monitoring expenses, and identifying cost-saving opportunities without compromising service quality.
• Building and maintaining strong relationships with suppliers, vendors, and external partners.
• Ensuring compliance with all health, safety, and hygiene regulations.
• Developing and executing marketing and promotional activities to attract and retain customers.
• Handling guest complaints and resolving issues promptly and professionally.
• Reporting on operational performance, financial results, and key performance indicators to senior management.
• Collaborating with other departments to ensure seamless coordination of services and events.

• Supervise daily operations of hotel/restaurant departments.
• Ensure exceptional guest service and satisfaction.
• Manage and schedule staff, ensuring adequate coverage.
• Conduct staff training and performance evaluations.
• Address and resolve guest complaints and issues.
• Implement and enforce operational policies and procedures.
• Monitor inventory levels and manage operational costs.
• Ensure compliance with health, safety, and sanitation standards.

• Associate's or Bachelor's degree in Hospitality Management or a related field.
• 3+ years of experience in hospitality operations, with supervisory experience.
• Strong knowledge of hotel/restaurant management principles.
• Excellent leadership, communication, and interpersonal skills.
• Proven ability to handle stressful situations and resolve conflicts.
• Proficiency in hospitality management software.

• Plan, organize, and execute a diverse portfolio of events, ensuring they meet client expectations and adhere to company standards.
• Serve as the primary point of contact for clients throughout the event planning process, from initial inquiry to post-event follow-up.
• Develop detailed event proposals, including budgets, timelines, floor plans, and menus.
• Coordinate with various departments, including catering, banqueting, audiovisual, and facilities management, to ensure smooth event execution.
• Source, negotiate with, and manage external vendors and suppliers (e.g., florists, entertainers, photographers).
• Oversee on-site event setup, management, and breakdown, ensuring adherence to schedules and quality standards.
• Manage event budgets effectively, tracking expenses and ensuring profitability.
• Conduct post-event evaluations, gathering feedback and identifying areas for improvement.
• Stay abreast of industry trends and best practices in event planning and hospitality.
• Ensure compliance with all health, safety, and licensing regulations relevant to event operations.
• Foster positive relationships with clients, vendors, and internal staff.

• Bachelor's degree in Hospitality Management, Event Management, Tourism, Business Administration, or a related field.
• Minimum of 5 years of experience in event management, specifically within the hotel, resort, or catering industry.
• Proven ability to manage multiple complex events simultaneously.
• Excellent organizational, time management, and multitasking skills.
• Strong interpersonal and communication skills, with the ability to build rapport with diverse clientele.
• Proficiency in event management software and Microsoft Office Suite.
• A creative flair for event design and theme development.
• Demonstrated experience in budget management and financial control.
• Ability to work flexible hours, including evenings and weekends, as required by event schedules.
• A proactive approach to problem-solving and a calm demeanor under pressure.