635 Hospitality Positions jobs in Bahrain

Customer Service Representative - Hospitality

BH13 7QQ Bilad Al Qadeem, Capital BHD22000 Annually WhatJobs

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Job Description

full-time
Our client, a leading hospitality establishment in Salmabad, Northern, BH , is searching for a dedicated and customer-focused Customer Service Representative. This role is pivotal in ensuring a memorable and positive experience for all guests, from their initial inquiry to their final departure. The ideal candidate will possess exceptional interpersonal skills and a genuine passion for service excellence within the vibrant hospitality sector. You will be the first point of contact for many guests, requiring a welcoming demeanor and the ability to handle inquiries efficiently and professionally.

Key Responsibilities:
  • Greeting guests warmly upon arrival and assisting with check-in and check-out procedures.
  • Responding to guest inquiries via phone, email, and in-person regarding hotel services, amenities, and local attractions.
  • Making reservations and managing booking systems, ensuring accuracy and availability.
  • Handling guest complaints and service recovery situations with empathy and a solution-oriented approach.
  • Providing information about local attractions, dining, and entertainment options to enhance guest stays.
  • Coordinating with various hotel departments (e.g., housekeeping, maintenance) to fulfill guest requests promptly.
  • Processing payments accurately and managing guest accounts.
  • Maintaining the cleanliness and presentation of the front desk area.
  • Assisting with administrative tasks, such as mail handling and report generation.
  • Promoting hotel services and special offers to enhance guest satisfaction and loyalty.
  • Ensuring all guest interactions are logged and managed within the property management system.
  • Upholding the highest standards of customer service and brand representation.

The successful candidate will have prior experience in a customer-facing role, preferably within the hospitality or tourism industry. A positive attitude, strong problem-solving skills, and the ability to remain calm under pressure are essential. Excellent verbal and written communication skills in English are required. Familiarity with hotel reservation software is a plus. This role requires flexibility to work various shifts, including evenings, weekends, and public holidays, reflecting the nature of the hospitality industry. A commitment to delivering exceptional service is paramount. This is a fantastic opportunity to join a reputable organization and grow within the thriving hospitality and tourism sector.
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Vice President - Hospitality

Gulf Air Group

Posted 10 days ago

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Job Description

To lead day-to-day business activities in accordance with agreed upon policies, goals and objectives. To obtain optimum efficiency and economy of operations to maximize revenue for Hala Bahrain. In addition, develop strategic short- and long-term plans to cover operations, marketing, human resources, financial performance and growth.

KEY ACCOUNTABILITIES
  1. Provide strategic leadership for the development of Hala Bahrain and to ensure that Hala Bahrain achieves its short-term, mid-term and long-term goals in terms of revenue, customer satisfaction and quality of service.
  2. Demonstrate the competencies in relation to business orientation, strategic thinking, executive maturity, entrepreneurial drive and execution excellence.
  3. Confer with managerial and administrative personnel within Hala Bahrain and parent company to review activity, operating and marketing reports to determine changes in programs or operations.
  4. Represent Hala Bahrain on boards of other related, important hospitality-related entities/associations.
  5. Keep the Board of Directors informed on all matters requiring action and supply them with sufficient information upon which decisions can be based.
  6. Prepare and present the proposed annual budget to the Board of Directors for approval and update them regularly.
  7. Devise sampling procedures and directions for recording and reporting quality data and identifying areas for improvement in the quality system and report outcomes to the Management.
  8. Establish Investigation Committees to investigate customer complaints and non-conformance issues.
  9. Devise a plan to recommend the appropriate corrective and preventive actions of business requirements.
QUALIFICATIONS

Minimum Qualification: Bachelor’s degree in marketing or business administration, Master’s Degree (preferable).

EXPERIENCE

Minimum Experience: 20 - 25 Years of working experience in hospitality, hotel, or catering.

SKILLS

Good understanding of hospitality sectoral business, ecosystem, and its operating environment. Adequate knowledge of hospitality regulatory norms and procedures. Knowledge of and experience in strategic planning, new business development, acquisition and operation.

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AGENT - HOSPITALITY SERVICES

Gulf Air Group

Posted 12 days ago

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workfromhome
Responsible to meet, assist and greet Hala Bahrain customers at Bahrain International Airport and assist them through airport procedures, such as immigration, security, and baggage drop off or claim, to ensure a complete and high-quality service for their onward journey whether arriving or departing the terminal. KEY ACCOUNTABILITIES Meet, greet, and assist passengers, and aid from arrival to their onward transportation, or in case of departing passenger, from curbside to the boarding gate. Arrange bookings for Hala Bahrain services from the customer service desks in the arrival and departure halls. Provide Hala Bahrain services in compliance with operating policies and procedures to ensure high-quality service delivery. Be aware of all information related to Hala Bahrain service offerings and provide timely and adequate information to passengers as per their inquiries. Cross-sell and/or up-sell services to passengers. Operate office equipment such as air-to-ground radios, airport access control, computers, and phones as required. Maintain and update records, MIS, and/or databases of passengers, customer interactions, transactions, feedback, etc. Assist with problems and offer practical advice on arrival issues, such as phone cards, dining options, emergency accommodation, lost/damaged luggage, etc. QUALIFICATIONS, EXPERIENCE & SKILLS High National Diploma

Experience

1-2 years of experience in sales, customer service, and promotional services.

Job-specific skills:

Ability to work calmly under pressure. Basic administrative skills. In-depth understanding of service offerings, policies, and procedures to inform passengers accurately. Skill in arranging bookings for Hala Bahrain services at customer service desks in departure and arrival halls. About the application process

If you meet the criteria and are enthusiastic about the role, we welcome your application. To complete the application, you will need the following documents:

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Event Coordinator - Hospitality

10805 Hamad Town, Northern BHD55000 Annually WhatJobs

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Job Description

full-time
Our client, a prestigious hospitality group, is seeking a creative and organized Event Coordinator to manage a variety of events in a remote capacity. This role is ideal for a proactive individual who thrives in a fast-paced environment and excels at coordinating complex logistics. You will be responsible for conceptualizing, planning, and executing events from initial client brief to post-event evaluation. This includes managing budgets, liaising with vendors, coordinating venue logistics, and ensuring exceptional client satisfaction. Strong communication, negotiation, and project management skills are essential for success in this role.

Key Responsibilities:
  • Plan and manage all aspects of assigned events, including venue selection, catering, entertainment, and AV requirements.
  • Develop detailed event plans, timelines, and budgets, ensuring adherence to financial constraints.
  • Liaise with clients to understand their event objectives and provide tailored solutions.
  • Source and negotiate with vendors, suppliers, and contractors to secure the best services and pricing.
  • Coordinate event logistics, including setup, execution, and teardown, ensuring smooth operations.
  • Manage event invitations, RSVPs, and guest communications.
  • On-site event supervision (as required, typically remote coordination or local liaison support).
  • Conduct post-event evaluations, gather feedback, and prepare comprehensive reports.
  • Stay updated on industry trends and creative event concepts.
  • Maintain strong relationships with clients, vendors, and internal stakeholders.
  • Assist in developing marketing materials and strategies to promote event services.
  • Ensure all events comply with safety regulations and company policies.

Qualifications:
  • Bachelor's degree in Hospitality Management, Marketing, Communications, or a related field.
  • Minimum of 3 years of experience in event planning and coordination, preferably within the hospitality sector.
  • Proven ability to manage multiple events simultaneously and meet tight deadlines.
  • Excellent organizational, time management, and multitasking skills.
  • Strong negotiation and vendor management capabilities.
  • Exceptional communication and interpersonal skills, with a client-focused approach.
  • Proficiency in event management software and Microsoft Office Suite.
  • Creative thinking and a keen eye for detail.
  • Ability to work independently and manage tasks effectively in a remote setting.
This is a unique opportunity to contribute your expertise to high-profile events within a leading hospitality organization, with the flexibility of a remote role. Our client offers a competitive salary, benefits, and the chance to grow within a dynamic industry.
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Operations Manager - Hospitality

703, BH Diplomatic Area BHD45000 Annually WhatJobs

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full-time
Our client, a premier hospitality establishment in Isa Town, Southern, BH , is seeking an experienced and dynamic Operations Manager to oversee daily operations and ensure the highest standards of service. This role requires a hands-on approach, focusing on optimizing efficiency, managing staff, and enhancing the overall guest experience. The Operations Manager will be instrumental in maintaining the reputation and success of the establishment, managing everything from service delivery to facility upkeep.

Key Responsibilities:
  • Oversee all daily operational activities to ensure smooth and efficient service delivery.
  • Manage and lead a team of hospitality staff, including training, scheduling, and performance management.
  • Develop and implement operational policies and procedures to maintain quality and safety standards.
  • Ensure exceptional customer service is provided at all times, addressing guest feedback and resolving issues promptly.
  • Manage inventory and procurement of supplies, ensuring cost-effectiveness and quality.
  • Oversee the maintenance and upkeep of the establishment’s facilities and equipment.
  • Monitor operational budgets and control expenses to achieve financial targets.
  • Collaborate with other departments, such as sales and marketing, to coordinate activities and enhance guest satisfaction.
  • Implement new initiatives to improve operational efficiency and guest experience.
  • Ensure compliance with all health, safety, and hygiene regulations.
  • Analyze operational data to identify areas for improvement and implement corrective actions.

The ideal candidate will have a Bachelor’s degree in Hospitality Management, Business Administration, or a related field, with a minimum of 5 years of progressive experience in hospitality operations management. Proven leadership skills, strong problem-solving abilities, and excellent communication and interpersonal skills are essential. Experience in managing teams, budgeting, and inventory control is required. A deep understanding of the hospitality industry and a commitment to delivering outstanding guest service are paramount. This is an on-site position that demands full dedication to the operational success of the establishment.
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Hospitality Operations Manager

1101 Manama, Capital BHD65000 annum + ben WhatJobs

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Job Description

full-time
Our client, a prestigious hospitality group, is seeking a highly organized and experienced Hospitality Operations Manager to oversee the day-to-day operations of their flagship property. This critical role involves ensuring the highest standards of guest service, operational efficiency, and financial performance. You will lead a diverse team, manage various departments, and implement strategies to enhance the guest experience and maximize profitability.

Key Responsibilities:
  • Oversee all aspects of hotel operations, including front desk, housekeeping, food and beverage, and maintenance.
  • Develop and implement operational policies and procedures to ensure efficiency and guest satisfaction.
  • Manage departmental budgets, control costs, and optimize revenue generation.
  • Recruit, train, motivate, and manage hotel staff to ensure exceptional service delivery.
  • Conduct regular performance evaluations and provide ongoing coaching and development to team members.
  • Ensure compliance with all health, safety, and sanitation regulations.
  • Handle guest complaints and resolve issues promptly and effectively to maintain high levels of guest satisfaction.
  • Monitor inventory levels and manage procurement of supplies and amenities.
  • Work closely with the marketing and sales teams to drive business and promote services.
  • Analyze operational performance metrics and implement improvements to enhance efficiency and profitability.
  • Maintain strong relationships with vendors and service providers.
  • Ensure the property is well-maintained and aesthetically pleasing.
Qualifications:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Minimum of 5 years of progressive experience in hotel operations management.
  • Proven track record of successful P&L management and cost control.
  • Strong leadership, communication, and interpersonal skills.
  • Excellent problem-solving and decision-making abilities.
  • In-depth knowledge of hotel operations, industry best practices, and relevant technologies.
  • Familiarity with property management systems (PMS) is essential.
  • Ability to work under pressure and manage multiple priorities in a fast-paced environment.
  • Passion for hospitality and commitment to delivering outstanding guest experiences.
This is a challenging and rewarding opportunity for a seasoned hospitality professional. Join a leading organization renowned for its commitment to excellence. This role is based in Manama, Capital, BH .
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Operations Manager - Hospitality

2505 Bilad Al Qadeem, Capital BHD80000 Annually WhatJobs

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Job Description

full-time
Our client, a prominent entity in the hospitality sector, is seeking an experienced Operations Manager for their establishment in **Salmabad, Northern, BH**. This role operates under a hybrid work arrangement, offering flexibility while ensuring essential on-site presence. The Operations Manager will be responsible for the efficient and effective management of day-to-day operations, ensuring exceptional guest experiences and maintaining high standards of service and quality. You will oversee various departments, including front desk, housekeeping, F&B (food and beverage), and facilities management, ensuring seamless coordination and optimal performance. This includes developing and implementing operational policies and procedures, managing budgets, and controlling costs without compromising service quality. The ideal candidate will have a deep understanding of the hospitality industry, strong leadership capabilities, and a proven track record in operational management. You will be responsible for staff recruitment, training, performance management, and fostering a positive work culture. Excellent problem-solving and decision-making skills are crucial, as you will address operational challenges and guest concerns promptly and effectively. The Operations Manager will also be involved in driving revenue through effective sales and marketing strategies, managing supplier relationships, and ensuring compliance with health, safety, and hygiene regulations. This is a challenging yet rewarding opportunity to contribute to the success of a respected hospitality brand.

Key Responsibilities:
  • Oversee all operational aspects of the hospitality establishment.
  • Ensure the delivery of exceptional guest service and satisfaction.
  • Manage and develop departmental teams, including recruitment and training.
  • Develop and implement operational policies, procedures, and standards.
  • Manage budgets, control costs, and optimize financial performance.
  • Ensure compliance with health, safety, and hygiene regulations.
  • Supervise inventory management and procurement processes.
  • Collaborate with marketing and sales teams to drive business growth.
  • Address guest feedback and resolve operational issues efficiently.
  • Foster a positive and productive work environment for all staff.

Qualifications:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • 5+ years of experience in operations management within the hospitality industry.
  • Proven leadership and team management skills.
  • Strong understanding of hotel or F&B operations.
  • Excellent financial acumen and budgeting skills.
  • Proficiency in hospitality management software.
  • Exceptional customer service and problem-solving abilities.
  • Strong communication and interpersonal skills.
  • Ability to work flexible hours, including weekends and holidays.
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Hospitality Operations Manager

525 Seef, Capital BHD4700 month WhatJobs

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Job Description

full-time
Our client, a luxury hotel in the heart of Seef, Capital, BH , is looking for an experienced and charismatic Hospitality Operations Manager to oversee daily operations and ensure exceptional guest experiences. The ideal candidate will be passionate about service excellence, possess strong leadership skills, and have a comprehensive understanding of hotel management principles. You will be responsible for managing various departments, including front office, food and beverage, housekeeping, and guest services, ensuring smooth and efficient operations across the board.

Key responsibilities include developing and implementing operational strategies to enhance guest satisfaction, profitability, and staff performance. You will manage departmental budgets, control costs, and identify opportunities for revenue generation. The Operations Manager will also be responsible for staff training and development, ensuring a high level of service quality and adherence to brand standards. This role requires a proactive approach to problem-solving, excellent communication skills, and the ability to motivate and lead a diverse team. You will work closely with the General Manager and other department heads to achieve organizational goals. A strong understanding of hospitality industry trends and best practices is essential. This is a hands-on role that requires presence on-site to directly oversee and manage operations and guest interactions.

Responsibilities:
  • Oversee daily operations of hotel departments including Front Office, F&B, Housekeeping, and Guest Services.
  • Develop and implement strategies to enhance guest satisfaction and operational efficiency.
  • Manage departmental budgets, control costs, and drive revenue growth.
  • Ensure adherence to quality standards, brand guidelines, and service excellence.
  • Lead, train, and motivate a team of hospitality professionals.
  • Conduct regular performance reviews and provide constructive feedback.
  • Address guest feedback and resolve complaints promptly and effectively.
  • Collaborate with department heads to achieve operational and financial goals.
  • Ensure compliance with all health, safety, and sanitation regulations.
Qualifications:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Minimum of 5 years of experience in hotel operations management or a similar role.
  • Proven track record of delivering exceptional guest service and driving operational success.
  • Strong leadership, communication, and interpersonal skills.
  • In-depth knowledge of hotel operations, budgeting, and staff management.
  • Proficiency in hotel management software (PMS).
  • Ability to work flexible hours, including evenings, weekends, and holidays.
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Hospitality Operations Manager

400 Al Jasra BHD80000 Annually WhatJobs

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full-time
Our client is a prestigious luxury hotel and resort group seeking an experienced and dynamic Hospitality Operations Manager to oversee the efficient day-to-day operations of their premier property. This critical role involves managing and coordinating all hotel departments, including Front Office, Food & Beverage, Housekeeping, and Events, to ensure the highest standards of guest satisfaction and operational excellence. You will be responsible for developing and implementing operational strategies, managing departmental budgets, controlling costs, and driving revenue growth. The ideal candidate will possess a strong understanding of the hospitality industry, exceptional leadership skills, and a proven ability to motivate and manage a diverse team. A background in hotel management, with a strong emphasis on guest services and operational efficiency, is essential. You will focus on enhancing the guest experience, resolving guest concerns promptly, and ensuring a seamless and memorable stay for all visitors. This role requires meticulous attention to detail, strong problem-solving capabilities, and a passion for delivering exceptional service in a demanding, fast-paced environment.

Responsibilities:
  • Oversee and manage the daily operations of all hotel departments to ensure optimal performance and guest satisfaction.
  • Develop and implement operational policies and procedures to enhance efficiency and service quality.
  • Manage departmental budgets, control expenses, and identify opportunities for cost savings and revenue enhancement.
  • Ensure compliance with all health, safety, and sanitation standards.
  • Lead, train, and motivate the hotel staff, fostering a positive and productive work environment.
  • Monitor guest feedback and proactively address any concerns or complaints to ensure high levels of satisfaction.
  • Collaborate with department heads to set performance goals and monitor progress.
  • Manage inventory and procurement for all operational needs.
  • Ensure the smooth execution of events and special functions hosted at the hotel.
  • Conduct regular inspections of hotel facilities to maintain standards of cleanliness and presentation.
Qualifications:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Minimum of 5 years of experience in hotel operations management, with a strong background in at least two major hotel departments (e.g., Front Office, F&B).
  • Proven leadership and team management skills.
  • Excellent understanding of hotel operations, including front desk, housekeeping, F&B, and event management.
  • Strong financial acumen and experience with budgeting and cost control.
  • Exceptional customer service and interpersonal skills.
  • Ability to work under pressure and make sound decisions in a fast-paced environment.
  • Proficiency in hotel management software and systems.
This role is based in Hidd, Muharraq, BH .
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Event Coordinator - Hospitality

26508 Al Hidd BHD48000 Annually WhatJobs

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full-time
Our client, a renowned hospitality group, is seeking a creative and organized Event Coordinator to manage and execute memorable events. This role offers a hybrid work arrangement, balancing remote planning with on-site event management. You will be responsible for coordinating all aspects of events, from initial client consultations and concept development to on-site execution and post-event evaluation. Key responsibilities include managing event budgets, sourcing vendors, negotiating contracts, developing event timelines, and ensuring seamless logistical coordination. You will work closely with the sales team to understand client requirements and deliver tailored event experiences. Duties also include creating engaging event designs, coordinating catering, entertainment, and venue setup, and managing event staff during the event. Excellent communication, negotiation, and problem-solving skills are essential, as is the ability to remain calm and effective under pressure. A keen eye for detail and a passion for delivering exceptional guest experiences are paramount. You will be involved in marketing efforts for events and maintaining strong relationships with clients and vendors. A Bachelor's degree in Hospitality Management, Marketing, or a related field is preferred, along with at least 3 years of experience in event planning or coordination, preferably within the hospitality industry. Experience with event management software and a strong understanding of venue operations are beneficial. If you are a motivated and resourceful individual with a flair for creativity and a dedication to making events a success in a dynamic hybrid role, we encourage you to apply.
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