408 Hospitality Staff jobs in Bahrain

Customer Service Representative - Hospitality

BH13 7QQ Bilad Al Qadeem, Capital BHD22000 Annually WhatJobs

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full-time
Our client, a leading hospitality establishment in Salmabad, Northern, BH , is searching for a dedicated and customer-focused Customer Service Representative. This role is pivotal in ensuring a memorable and positive experience for all guests, from their initial inquiry to their final departure. The ideal candidate will possess exceptional interpersonal skills and a genuine passion for service excellence within the vibrant hospitality sector. You will be the first point of contact for many guests, requiring a welcoming demeanor and the ability to handle inquiries efficiently and professionally.

Key Responsibilities:
  • Greeting guests warmly upon arrival and assisting with check-in and check-out procedures.
  • Responding to guest inquiries via phone, email, and in-person regarding hotel services, amenities, and local attractions.
  • Making reservations and managing booking systems, ensuring accuracy and availability.
  • Handling guest complaints and service recovery situations with empathy and a solution-oriented approach.
  • Providing information about local attractions, dining, and entertainment options to enhance guest stays.
  • Coordinating with various hotel departments (e.g., housekeeping, maintenance) to fulfill guest requests promptly.
  • Processing payments accurately and managing guest accounts.
  • Maintaining the cleanliness and presentation of the front desk area.
  • Assisting with administrative tasks, such as mail handling and report generation.
  • Promoting hotel services and special offers to enhance guest satisfaction and loyalty.
  • Ensuring all guest interactions are logged and managed within the property management system.
  • Upholding the highest standards of customer service and brand representation.

The successful candidate will have prior experience in a customer-facing role, preferably within the hospitality or tourism industry. A positive attitude, strong problem-solving skills, and the ability to remain calm under pressure are essential. Excellent verbal and written communication skills in English are required. Familiarity with hotel reservation software is a plus. This role requires flexibility to work various shifts, including evenings, weekends, and public holidays, reflecting the nature of the hospitality industry. A commitment to delivering exceptional service is paramount. This is a fantastic opportunity to join a reputable organization and grow within the thriving hospitality and tourism sector.
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Hospitality Industry

Manama, Capital amina placement services

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We are looking for a skilled Waiter or Waitress to take orders and deliver food and beverages to our customers. The right Waiter/Waitress uplifts the dining experience for customers. We are looking for someone who will have the patience, personality and perseverance to thrive in this role. Waiter/Waitress responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. If you are able to perform well in fast-paced environments, we’d like to meet you. To be a successful Waiter or Waitress, you should be polite with our customers and make sure they enjoy their meals. You should also be a team playerand be able to effectively communicate with our Kitchen Staffto make sure orders are accurate and delivered promptly. Keep in mind that Waiter/Waitress duties may require working in shifts and/or occasionally during weekends and holidays. Ultimately, it is the duty of our Waiters/Waitresses to provide an excellent overall dining experience for our guests.

**Responsibilities**
- Greet and escort customers to their tables
- Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
- Prepare tables by setting up linens, silverware and glasses
- Inform customers about the day’s specials
- Offer menu recommendations upon request
- Up-sell additional products when appropriate
- Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization
- Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
- Communicate order details to the Kitchen Staff
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments
- Carry dirty plates, glasses and silverware to kitchen for cleaning
- Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
- Follow all relevant health department regulations
- Provide excellent customer service to guests

**Requirements and skills**
- Proven work experience as a Waiter or Waitress
- Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS)
- Basic math skills
- Attentiveness and patience for customers
- Excellent presentation skills
- Strong organizational and multitasking skills, with the ability to perform well in a fast-paced environment
- Active listening and effective communication skills
- Team spirit
- Flexibility to work in shifts
- High school diploma; food safety training is a plus

Pay: From BD180.000 per month

Ability to commute/relocate:

- Manama: Reliably commute or planning to relocate before starting work (required)
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Vice President - Hospitality

Gulf Air Group

Posted 6 days ago

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Job Description

To lead day-to-day business activities in accordance with agreed upon policies, goals and objectives. To obtain optimum efficiency and economy of operations to maximize revenue for Hala Bahrain. In addition, develop strategic short- and long-term plans to cover operations, marketing, human resources, financial performance and growth.

KEY ACCOUNTABILITIES
  1. Provide strategic leadership for the development of Hala Bahrain and to ensure that Hala Bahrain achieves its short-term, mid-term and long-term goals in terms of revenue, customer satisfaction and quality of service.
  2. Demonstrate the competencies in relation to business orientation, strategic thinking, executive maturity, entrepreneurial drive and execution excellence.
  3. Confer with managerial and administrative personnel within Hala Bahrain and parent company to review activity, operating and marketing reports to determine changes in programs or operations.
  4. Represent Hala Bahrain on boards of other related, important hospitality-related entities/associations.
  5. Keep the Board of Directors informed on all matters requiring action and supply them with sufficient information upon which decisions can be based.
  6. Prepare and present the proposed annual budget to the Board of Directors for approval and update them regularly.
  7. Devise sampling procedures and directions for recording and reporting quality data and identifying areas for improvement in the quality system and report outcomes to the Management.
  8. Establish Investigation Committees to investigate customer complaints and non-conformance issues.
  9. Devise a plan to recommend the appropriate corrective and preventive actions of business requirements.
QUALIFICATIONS

Minimum Qualification: Bachelor’s degree in marketing or business administration, Master’s Degree (preferable).

EXPERIENCE

Minimum Experience: 20 - 25 Years of working experience in hospitality, hotel, or catering.

SKILLS

Good understanding of hospitality sectoral business, ecosystem, and its operating environment. Adequate knowledge of hospitality regulatory norms and procedures. Knowledge of and experience in strategic planning, new business development, acquisition and operation.

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AGENT - HOSPITALITY SERVICES

Gulf Air Group

Posted 8 days ago

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workfromhome
Responsible to meet, assist and greet Hala Bahrain customers at Bahrain International Airport and assist them through airport procedures, such as immigration, security, and baggage drop off or claim, to ensure a complete and high-quality service for their onward journey whether arriving or departing the terminal. KEY ACCOUNTABILITIES Meet, greet, and assist passengers, and aid from arrival to their onward transportation, or in case of departing passenger, from curbside to the boarding gate. Arrange bookings for Hala Bahrain services from the customer service desks in the arrival and departure halls. Provide Hala Bahrain services in compliance with operating policies and procedures to ensure high-quality service delivery. Be aware of all information related to Hala Bahrain service offerings and provide timely and adequate information to passengers as per their inquiries. Cross-sell and/or up-sell services to passengers. Operate office equipment such as air-to-ground radios, airport access control, computers, and phones as required. Maintain and update records, MIS, and/or databases of passengers, customer interactions, transactions, feedback, etc. Assist with problems and offer practical advice on arrival issues, such as phone cards, dining options, emergency accommodation, lost/damaged luggage, etc. QUALIFICATIONS, EXPERIENCE & SKILLS High National Diploma

Experience

1-2 years of experience in sales, customer service, and promotional services.

Job-specific skills:

Ability to work calmly under pressure. Basic administrative skills. In-depth understanding of service offerings, policies, and procedures to inform passengers accurately. Skill in arranging bookings for Hala Bahrain services at customer service desks in departure and arrival halls. About the application process

If you meet the criteria and are enthusiastic about the role, we welcome your application. To complete the application, you will need the following documents:

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Hospitality Operations Manager

1006 Busaiteen, Muharraq BHD70000 Annually WhatJobs

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full-time
Our client is seeking an experienced and dynamic Hospitality Operations Manager to lead and oversee their operations in **A'ali, Northern, BH**. This is a fully remote position, focusing on strategic planning, staff management, and ensuring exceptional guest experiences. You will be responsible for managing day-to-day operations, including front desk, housekeeping, food and beverage, and event planning. The role requires developing and implementing operational policies and procedures to enhance efficiency and service quality. You will manage budgets, control costs, and optimize revenue streams. Staff supervision, training, and performance evaluation are key components, ensuring a motivated and high-performing team. Customer satisfaction will be at the forefront of your responsibilities, addressing feedback and resolving any issues to maintain high standards. You will also be involved in marketing initiatives and business development to increase occupancy and revenue. This role demands strong leadership, organizational skills, and a deep understanding of the hospitality industry. Responsibilities include:
  • Overseeing all aspects of hotel operations, including front office, housekeeping, and F&B.
  • Developing and implementing operational strategies to improve efficiency and guest satisfaction.
  • Managing departmental budgets, controlling expenses, and maximizing profitability.
  • Recruiting, training, and supervising hotel staff, ensuring high performance and morale.
  • Ensuring compliance with health, safety, and hygiene standards.
  • Monitoring and analyzing operational data to identify areas for improvement.
  • Handling guest inquiries, complaints, and ensuring prompt and satisfactory resolution.
  • Collaborating with sales and marketing teams to drive business and occupancy rates.
  • Maintaining relationships with vendors and suppliers.
  • Implementing and upholding company service standards and brand identity.
Qualifications:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Minimum of 5 years of experience in hotel management or operations.
  • Proven track record of successful operational management and staff leadership.
  • Strong understanding of hotel operations, including F&B, front desk, and housekeeping.
  • Excellent financial acumen and budget management skills.
  • Exceptional customer service and communication skills.
  • Ability to work independently and lead a remote team effectively.
  • Proficiency in hotel management software and MS Office Suite.
  • Knowledge of relevant industry regulations and best practices.
  • Strong problem-solving and decision-making abilities.
This role supports operations in **A'ali, Northern, BH**, offering full remote flexibility.
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Event Coordinator - Hospitality

456, BH Hamala, Northern BHD55000 Annually WhatJobs

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full-time
Our client, a leading hospitality establishment, is seeking a creative and organized Event Coordinator to join their team in **Sanad, Capital, BH**. This role will involve a hybrid working model, combining office-based planning with on-site event execution. You will be responsible for the planning, coordination, and execution of a wide range of events, from corporate functions to social gatherings. Your duties will include liaising with clients, managing budgets, coordinating vendors, and overseeing event logistics to ensure seamless and memorable experiences. The ideal candidate will have a passion for hospitality, exceptional organizational skills, and a proven ability to manage multiple projects simultaneously. You will work closely with the sales and marketing teams to promote event services and drive bookings. This is an exciting opportunity to be part of a vibrant industry, contributing to the success of diverse and engaging events. Your ability to think creatively, problem-solve under pressure, and maintain a high level of attention to detail will be essential. You will collaborate with chefs, banqueting staff, and audiovisual technicians to bring events to life. Join us and help create unforgettable moments for our clients in **Sanad, Capital, BH**.

Responsibilities:
  • Plan and manage all aspects of event execution from conception to completion.
  • Liaise with clients to understand event requirements and objectives.
  • Develop event proposals, budgets, and timelines.
  • Coordinate with vendors, suppliers, and internal departments.
  • Oversee event setup, logistics, and on-site management.
  • Ensure a high level of client satisfaction.
  • Manage event budgets and control costs.
  • Develop marketing materials and promote events.
  • Troubleshoot and resolve any event-related issues.
  • Evaluate event success and prepare post-event reports.
Qualifications:
  • Bachelor's degree in Hospitality Management, Marketing, or a related field.
  • 2+ years of experience in event planning and coordination.
  • Experience in the hospitality or events industry is required.
  • Excellent organizational and time management skills.
  • Strong communication and interpersonal abilities.
  • Proficiency in event management software.
  • Ability to manage budgets and vendors.
  • Creative thinking and problem-solving skills.
  • Flexibility to work evenings and weekends as needed.
  • Based in or able to commute to **Sanad, Capital, BH**.
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Hospitality Events Coordinator

22334 Seef, Capital BHD1800 Annually WhatJobs

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full-time
Our client is looking for a creative and organized Hospitality Events Coordinator to manage and execute successful events for their prestigious venue in Seef, Capital, BH . This role is central to delivering exceptional guest experiences and ensuring seamless event operations from conception to completion. You will be responsible for coordinating all aspects of events, including client liaison, vendor management, and on-site execution.

Key responsibilities include:
  • Coordinating all event logistics, including venue setup, catering, audiovisual requirements, and staffing.
  • Liaising with clients to understand their event needs and preferences, providing expert advice and solutions.
  • Developing event proposals, timelines, and budgets, ensuring profitability.
  • Managing vendor relationships, negotiating contracts, and overseeing vendor performance.
  • Developing and managing event marketing and promotional activities.
  • Overseeing on-site event execution, ensuring smooth operations and guest satisfaction.
  • Troubleshooting and resolving any issues that arise during events.
  • Conducting post-event evaluations and collecting client feedback for continuous improvement.
  • Maintaining strong relationships with clients and venues.
  • Staying updated with industry trends and best practices in event management.

The ideal candidate will have a Bachelor's degree in Hospitality Management, Tourism, Marketing, or a related field. Previous experience (at least 3 years) in event planning, coordination, or management within the hospitality industry is essential. Strong organizational, multitasking, and time management skills are required. Excellent communication, interpersonal, and client-facing skills are crucial. Proficiency in event management software and a creative approach to problem-solving are highly desirable. The ability to work under pressure and meet tight deadlines is important for this role. This is an exciting opportunity to be part of memorable guest experiences in a vibrant hospitality setting.
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Hospitality Operations Manager

200, BH Manama, Capital BHD85000 Annually WhatJobs

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full-time
Our client, a leading hospitality group, is seeking a highly motivated and experienced Hospitality Operations Manager to oversee daily operations in Manama, Capital, BH . This role is integral to ensuring exceptional guest experiences, maintaining high operational standards, and driving profitability across all hotel departments. You will lead and inspire a diverse team, fostering a culture of excellence and guest satisfaction.

Key responsibilities include managing departmental budgets, optimizing resource allocation, and implementing operational strategies to enhance efficiency and service quality. You will oversee front desk operations, housekeeping, food and beverage, and other guest services, ensuring seamless coordination. Developing and implementing training programs for staff to enhance skills and service delivery is essential. You will also manage inventory, procurement, and vendor relationships to ensure cost-effectiveness and quality. Addressing guest feedback and resolving complaints promptly and professionally will be a critical aspect of your role. Performance monitoring and reporting on key operational metrics will also be part of your duties.

The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A minimum of 5 years of progressive experience in hotel operations management is required, with a strong understanding of front office, F&B, and housekeeping management. Excellent leadership, communication, and interpersonal skills are essential for managing and motivating staff. Proven ability in budget management, P&L analysis, and operational efficiency improvement is necessary. Knowledge of hotel management software and systems is also required. A passion for delivering outstanding guest service and a commitment to maintaining high standards of quality and presentation are paramount. This is a fantastic opportunity to advance your career in the vibrant hospitality sector in Manama.
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Event Manager - Hospitality

230 Seef, Capital BHD65000 Annually WhatJobs

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full-time
Our client, a prestigious hospitality group, is seeking a dynamic and experienced Event Manager to oversee the planning and execution of high-profile events across their properties in **Jidhafs, Capital, BH**. This on-site role requires meticulous attention to detail, exceptional organizational skills, and a passion for creating memorable guest experiences. You will be responsible for managing all aspects of event planning, from initial client consultation and proposal development to on-site execution and post-event analysis. This includes coordinating with various departments such as catering, AV, banqueting, and marketing to ensure seamless event delivery. The ideal candidate will have a strong portfolio of successfully managed events, including corporate functions, weddings, and social gatherings. You must possess excellent communication and interpersonal skills to build rapport with clients, vendors, and internal teams. Proficiency in event management software and a solid understanding of budgeting, contract negotiation, and risk management are essential. You will be adept at problem-solving and thrive in a fast-paced environment, ensuring all event details are handled with precision and efficiency. Key responsibilities include developing event budgets, negotiating with vendors, and creating detailed event timelines. You will also be responsible for managing event staff during execution, ensuring high standards of service are met. The successful candidate will be proactive, creative, and possess a deep understanding of hospitality operations and event trends. This is an exciting opportunity to manage diverse and prestigious events for a leading hospitality brand, contributing directly to client satisfaction and revenue generation.

Responsibilities:
  • Plan, organize, and execute a wide range of events, from conception to completion.
  • Liaise with clients to understand their needs and develop customized event solutions.
  • Coordinate with internal departments (catering, AV, banqueting) to ensure seamless event delivery.
  • Develop event budgets and manage expenses to ensure profitability.
  • Negotiate contracts with vendors and suppliers to secure favorable terms.
  • Oversee on-site event execution, ensuring all details are managed effectively.
  • Manage event staff and volunteers during events.
  • Conduct post-event evaluations and report on key performance indicators.
  • Maintain up-to-date knowledge of event trends and industry best practices.
  • Ensure adherence to health, safety, and security regulations at all events.

Qualifications:
  • Bachelor's degree in Hospitality Management, Event Management, Marketing, or a related field.
  • Minimum of 3 years of experience in event management, preferably within the hospitality industry.
  • Proven experience in successfully managing a variety of events.
  • Strong understanding of event planning processes, budgeting, and logistics.
  • Excellent communication, negotiation, and interpersonal skills.
  • Proficiency in event management software.
  • Ability to work under pressure and meet tight deadlines.
  • Creative thinking and problem-solving abilities.
  • Knowledge of audiovisual equipment and event production.
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Hospitality Operations Director

2468 Tubli, Central BHD95000 Annually WhatJobs

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full-time
Our client is a distinguished hospitality group renowned for its exceptional guest experiences and premier properties. We are seeking a seasoned and visionary Hospitality Operations Director to lead and manage the overall operations of their luxury establishment in **Janabiyah, Northern, BH**. This is a critical leadership role requiring extensive experience in hotel or resort management, with a strong focus on operational excellence, guest satisfaction, and financial performance. You will be responsible for overseeing all departments, including F&B, Rooms Division, Front Office, Housekeeping, and Sales & Marketing, ensuring seamless integration and high standards across the board. Your duties will include developing and implementing strategic operational plans, managing budgets and financial controls, optimizing staffing levels, and ensuring compliance with all health, safety, and service standards. The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with a minimum of 7-10 years of progressive experience in senior management roles within the hospitality industry. Proven success in driving revenue growth, controlling costs, and enhancing guest satisfaction is essential. Strong leadership, decision-making, and problem-solving skills are required, along with excellent communication and interpersonal abilities to effectively lead diverse teams and interact with guests and stakeholders. A passion for service excellence and a deep understanding of the luxury hospitality market are crucial. This role requires a hands-on approach and the ability to inspire and motivate staff to deliver unparalleled service.

Responsibilities:
  • Oversee and manage all daily operations of the hospitality property.
  • Develop and implement strategic plans to achieve operational and financial goals.
  • Ensure the highest standards of guest service and satisfaction.
  • Manage departmental budgets, controlling costs and maximizing revenue.
  • Lead and develop a high-performing team of department heads and staff.
  • Implement and maintain quality standards and operational procedures.
  • Oversee sales, marketing, and revenue management strategies.
  • Ensure compliance with health, safety, and licensing regulations.
  • Build and maintain strong relationships with guests, vendors, and the local community.
  • Monitor industry trends and best practices to enhance service offerings.
Qualifications:
  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Minimum of 7-10 years of progressive experience in senior hospitality management.
  • Proven track record of successful operational management and financial performance.
  • Strong leadership, team management, and motivational skills.
  • Excellent understanding of hotel operations, including F&B, Rooms, and Front Office.
  • Proficiency in hotel management software and POS systems.
  • Exceptional customer service orientation and problem-solving abilities.
  • Strong financial acumen and budgeting skills.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and manage multiple priorities effectively.
Join our client's prestigious team in **Janabiyah, Northern, BH** and lead the way in delivering exceptional hospitality.
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