356 Hospitality jobs in Riffa
Customer Service Representative - Hospitality
BH13 7QQ Bilad Al Qadeem, Capital
BHD22000 Annually
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Our client, a leading hospitality establishment in Salmabad, Northern, BH , is searching for a dedicated and customer-focused Customer Service Representative. This role is pivotal in ensuring a memorable and positive experience for all guests, from their initial inquiry to their final departure. The ideal candidate will possess exceptional interpersonal skills and a genuine passion for service excellence within the vibrant hospitality sector. You will be the first point of contact for many guests, requiring a welcoming demeanor and the ability to handle inquiries efficiently and professionally.
Key Responsibilities:
The successful candidate will have prior experience in a customer-facing role, preferably within the hospitality or tourism industry. A positive attitude, strong problem-solving skills, and the ability to remain calm under pressure are essential. Excellent verbal and written communication skills in English are required. Familiarity with hotel reservation software is a plus. This role requires flexibility to work various shifts, including evenings, weekends, and public holidays, reflecting the nature of the hospitality industry. A commitment to delivering exceptional service is paramount. This is a fantastic opportunity to join a reputable organization and grow within the thriving hospitality and tourism sector.
Key Responsibilities:
- Greeting guests warmly upon arrival and assisting with check-in and check-out procedures.
- Responding to guest inquiries via phone, email, and in-person regarding hotel services, amenities, and local attractions.
- Making reservations and managing booking systems, ensuring accuracy and availability.
- Handling guest complaints and service recovery situations with empathy and a solution-oriented approach.
- Providing information about local attractions, dining, and entertainment options to enhance guest stays.
- Coordinating with various hotel departments (e.g., housekeeping, maintenance) to fulfill guest requests promptly.
- Processing payments accurately and managing guest accounts.
- Maintaining the cleanliness and presentation of the front desk area.
- Assisting with administrative tasks, such as mail handling and report generation.
- Promoting hotel services and special offers to enhance guest satisfaction and loyalty.
- Ensuring all guest interactions are logged and managed within the property management system.
- Upholding the highest standards of customer service and brand representation.
The successful candidate will have prior experience in a customer-facing role, preferably within the hospitality or tourism industry. A positive attitude, strong problem-solving skills, and the ability to remain calm under pressure are essential. Excellent verbal and written communication skills in English are required. Familiarity with hotel reservation software is a plus. This role requires flexibility to work various shifts, including evenings, weekends, and public holidays, reflecting the nature of the hospitality industry. A commitment to delivering exceptional service is paramount. This is a fantastic opportunity to join a reputable organization and grow within the thriving hospitality and tourism sector.
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Hospitality Operations Manager
1006 Busaiteen, Muharraq
BHD70000 Annually
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Our client is seeking an experienced and dynamic Hospitality Operations Manager to lead and oversee their operations in **A'ali, Northern, BH**. This is a fully remote position, focusing on strategic planning, staff management, and ensuring exceptional guest experiences. You will be responsible for managing day-to-day operations, including front desk, housekeeping, food and beverage, and event planning. The role requires developing and implementing operational policies and procedures to enhance efficiency and service quality. You will manage budgets, control costs, and optimize revenue streams. Staff supervision, training, and performance evaluation are key components, ensuring a motivated and high-performing team. Customer satisfaction will be at the forefront of your responsibilities, addressing feedback and resolving any issues to maintain high standards. You will also be involved in marketing initiatives and business development to increase occupancy and revenue. This role demands strong leadership, organizational skills, and a deep understanding of the hospitality industry. Responsibilities include:
- Overseeing all aspects of hotel operations, including front office, housekeeping, and F&B.
- Developing and implementing operational strategies to improve efficiency and guest satisfaction.
- Managing departmental budgets, controlling expenses, and maximizing profitability.
- Recruiting, training, and supervising hotel staff, ensuring high performance and morale.
- Ensuring compliance with health, safety, and hygiene standards.
- Monitoring and analyzing operational data to identify areas for improvement.
- Handling guest inquiries, complaints, and ensuring prompt and satisfactory resolution.
- Collaborating with sales and marketing teams to drive business and occupancy rates.
- Maintaining relationships with vendors and suppliers.
- Implementing and upholding company service standards and brand identity.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hotel management or operations.
- Proven track record of successful operational management and staff leadership.
- Strong understanding of hotel operations, including F&B, front desk, and housekeeping.
- Excellent financial acumen and budget management skills.
- Exceptional customer service and communication skills.
- Ability to work independently and lead a remote team effectively.
- Proficiency in hotel management software and MS Office Suite.
- Knowledge of relevant industry regulations and best practices.
- Strong problem-solving and decision-making abilities.
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Event Coordinator - Hospitality
456, BH Hamala, Northern
BHD55000 Annually
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Our client, a leading hospitality establishment, is seeking a creative and organized Event Coordinator to join their team in **Sanad, Capital, BH**. This role will involve a hybrid working model, combining office-based planning with on-site event execution. You will be responsible for the planning, coordination, and execution of a wide range of events, from corporate functions to social gatherings. Your duties will include liaising with clients, managing budgets, coordinating vendors, and overseeing event logistics to ensure seamless and memorable experiences. The ideal candidate will have a passion for hospitality, exceptional organizational skills, and a proven ability to manage multiple projects simultaneously. You will work closely with the sales and marketing teams to promote event services and drive bookings. This is an exciting opportunity to be part of a vibrant industry, contributing to the success of diverse and engaging events. Your ability to think creatively, problem-solve under pressure, and maintain a high level of attention to detail will be essential. You will collaborate with chefs, banqueting staff, and audiovisual technicians to bring events to life. Join us and help create unforgettable moments for our clients in **Sanad, Capital, BH**.
Responsibilities:
Responsibilities:
- Plan and manage all aspects of event execution from conception to completion.
- Liaise with clients to understand event requirements and objectives.
- Develop event proposals, budgets, and timelines.
- Coordinate with vendors, suppliers, and internal departments.
- Oversee event setup, logistics, and on-site management.
- Ensure a high level of client satisfaction.
- Manage event budgets and control costs.
- Develop marketing materials and promote events.
- Troubleshoot and resolve any event-related issues.
- Evaluate event success and prepare post-event reports.
- Bachelor's degree in Hospitality Management, Marketing, or a related field.
- 2+ years of experience in event planning and coordination.
- Experience in the hospitality or events industry is required.
- Excellent organizational and time management skills.
- Strong communication and interpersonal abilities.
- Proficiency in event management software.
- Ability to manage budgets and vendors.
- Creative thinking and problem-solving skills.
- Flexibility to work evenings and weekends as needed.
- Based in or able to commute to **Sanad, Capital, BH**.
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Hospitality Events Coordinator
22334 Seef, Capital
BHD1800 Annually
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Our client is looking for a creative and organized Hospitality Events Coordinator to manage and execute successful events for their prestigious venue in Seef, Capital, BH . This role is central to delivering exceptional guest experiences and ensuring seamless event operations from conception to completion. You will be responsible for coordinating all aspects of events, including client liaison, vendor management, and on-site execution.
Key responsibilities include:
The ideal candidate will have a Bachelor's degree in Hospitality Management, Tourism, Marketing, or a related field. Previous experience (at least 3 years) in event planning, coordination, or management within the hospitality industry is essential. Strong organizational, multitasking, and time management skills are required. Excellent communication, interpersonal, and client-facing skills are crucial. Proficiency in event management software and a creative approach to problem-solving are highly desirable. The ability to work under pressure and meet tight deadlines is important for this role. This is an exciting opportunity to be part of memorable guest experiences in a vibrant hospitality setting.
Key responsibilities include:
- Coordinating all event logistics, including venue setup, catering, audiovisual requirements, and staffing.
- Liaising with clients to understand their event needs and preferences, providing expert advice and solutions.
- Developing event proposals, timelines, and budgets, ensuring profitability.
- Managing vendor relationships, negotiating contracts, and overseeing vendor performance.
- Developing and managing event marketing and promotional activities.
- Overseeing on-site event execution, ensuring smooth operations and guest satisfaction.
- Troubleshooting and resolving any issues that arise during events.
- Conducting post-event evaluations and collecting client feedback for continuous improvement.
- Maintaining strong relationships with clients and venues.
- Staying updated with industry trends and best practices in event management.
The ideal candidate will have a Bachelor's degree in Hospitality Management, Tourism, Marketing, or a related field. Previous experience (at least 3 years) in event planning, coordination, or management within the hospitality industry is essential. Strong organizational, multitasking, and time management skills are required. Excellent communication, interpersonal, and client-facing skills are crucial. Proficiency in event management software and a creative approach to problem-solving are highly desirable. The ability to work under pressure and meet tight deadlines is important for this role. This is an exciting opportunity to be part of memorable guest experiences in a vibrant hospitality setting.
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3
Hospitality Operations Manager
200, BH Manama, Capital
BHD85000 Annually
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Our client, a leading hospitality group, is seeking a highly motivated and experienced Hospitality Operations Manager to oversee daily operations in Manama, Capital, BH . This role is integral to ensuring exceptional guest experiences, maintaining high operational standards, and driving profitability across all hotel departments. You will lead and inspire a diverse team, fostering a culture of excellence and guest satisfaction.
Key responsibilities include managing departmental budgets, optimizing resource allocation, and implementing operational strategies to enhance efficiency and service quality. You will oversee front desk operations, housekeeping, food and beverage, and other guest services, ensuring seamless coordination. Developing and implementing training programs for staff to enhance skills and service delivery is essential. You will also manage inventory, procurement, and vendor relationships to ensure cost-effectiveness and quality. Addressing guest feedback and resolving complaints promptly and professionally will be a critical aspect of your role. Performance monitoring and reporting on key operational metrics will also be part of your duties.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A minimum of 5 years of progressive experience in hotel operations management is required, with a strong understanding of front office, F&B, and housekeeping management. Excellent leadership, communication, and interpersonal skills are essential for managing and motivating staff. Proven ability in budget management, P&L analysis, and operational efficiency improvement is necessary. Knowledge of hotel management software and systems is also required. A passion for delivering outstanding guest service and a commitment to maintaining high standards of quality and presentation are paramount. This is a fantastic opportunity to advance your career in the vibrant hospitality sector in Manama.
Key responsibilities include managing departmental budgets, optimizing resource allocation, and implementing operational strategies to enhance efficiency and service quality. You will oversee front desk operations, housekeeping, food and beverage, and other guest services, ensuring seamless coordination. Developing and implementing training programs for staff to enhance skills and service delivery is essential. You will also manage inventory, procurement, and vendor relationships to ensure cost-effectiveness and quality. Addressing guest feedback and resolving complaints promptly and professionally will be a critical aspect of your role. Performance monitoring and reporting on key operational metrics will also be part of your duties.
The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A minimum of 5 years of progressive experience in hotel operations management is required, with a strong understanding of front office, F&B, and housekeeping management. Excellent leadership, communication, and interpersonal skills are essential for managing and motivating staff. Proven ability in budget management, P&L analysis, and operational efficiency improvement is necessary. Knowledge of hotel management software and systems is also required. A passion for delivering outstanding guest service and a commitment to maintaining high standards of quality and presentation are paramount. This is a fantastic opportunity to advance your career in the vibrant hospitality sector in Manama.
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4
Event Manager - Hospitality
230 Seef, Capital
BHD65000 Annually
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Our client, a prestigious hospitality group, is seeking a dynamic and experienced Event Manager to oversee the planning and execution of high-profile events across their properties in **Jidhafs, Capital, BH**. This on-site role requires meticulous attention to detail, exceptional organizational skills, and a passion for creating memorable guest experiences. You will be responsible for managing all aspects of event planning, from initial client consultation and proposal development to on-site execution and post-event analysis. This includes coordinating with various departments such as catering, AV, banqueting, and marketing to ensure seamless event delivery. The ideal candidate will have a strong portfolio of successfully managed events, including corporate functions, weddings, and social gatherings. You must possess excellent communication and interpersonal skills to build rapport with clients, vendors, and internal teams. Proficiency in event management software and a solid understanding of budgeting, contract negotiation, and risk management are essential. You will be adept at problem-solving and thrive in a fast-paced environment, ensuring all event details are handled with precision and efficiency. Key responsibilities include developing event budgets, negotiating with vendors, and creating detailed event timelines. You will also be responsible for managing event staff during execution, ensuring high standards of service are met. The successful candidate will be proactive, creative, and possess a deep understanding of hospitality operations and event trends. This is an exciting opportunity to manage diverse and prestigious events for a leading hospitality brand, contributing directly to client satisfaction and revenue generation.
Responsibilities:
Qualifications:
Responsibilities:
- Plan, organize, and execute a wide range of events, from conception to completion.
- Liaise with clients to understand their needs and develop customized event solutions.
- Coordinate with internal departments (catering, AV, banqueting) to ensure seamless event delivery.
- Develop event budgets and manage expenses to ensure profitability.
- Negotiate contracts with vendors and suppliers to secure favorable terms.
- Oversee on-site event execution, ensuring all details are managed effectively.
- Manage event staff and volunteers during events.
- Conduct post-event evaluations and report on key performance indicators.
- Maintain up-to-date knowledge of event trends and industry best practices.
- Ensure adherence to health, safety, and security regulations at all events.
Qualifications:
- Bachelor's degree in Hospitality Management, Event Management, Marketing, or a related field.
- Minimum of 3 years of experience in event management, preferably within the hospitality industry.
- Proven experience in successfully managing a variety of events.
- Strong understanding of event planning processes, budgeting, and logistics.
- Excellent communication, negotiation, and interpersonal skills.
- Proficiency in event management software.
- Ability to work under pressure and meet tight deadlines.
- Creative thinking and problem-solving abilities.
- Knowledge of audiovisual equipment and event production.
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5
Hospitality Operations Director
2468 Tubli, Central
BHD95000 Annually
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Our client is a distinguished hospitality group renowned for its exceptional guest experiences and premier properties. We are seeking a seasoned and visionary Hospitality Operations Director to lead and manage the overall operations of their luxury establishment in **Janabiyah, Northern, BH**. This is a critical leadership role requiring extensive experience in hotel or resort management, with a strong focus on operational excellence, guest satisfaction, and financial performance. You will be responsible for overseeing all departments, including F&B, Rooms Division, Front Office, Housekeeping, and Sales & Marketing, ensuring seamless integration and high standards across the board. Your duties will include developing and implementing strategic operational plans, managing budgets and financial controls, optimizing staffing levels, and ensuring compliance with all health, safety, and service standards. The ideal candidate will possess a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with a minimum of 7-10 years of progressive experience in senior management roles within the hospitality industry. Proven success in driving revenue growth, controlling costs, and enhancing guest satisfaction is essential. Strong leadership, decision-making, and problem-solving skills are required, along with excellent communication and interpersonal abilities to effectively lead diverse teams and interact with guests and stakeholders. A passion for service excellence and a deep understanding of the luxury hospitality market are crucial. This role requires a hands-on approach and the ability to inspire and motivate staff to deliver unparalleled service.
Responsibilities:
Responsibilities:
- Oversee and manage all daily operations of the hospitality property.
- Develop and implement strategic plans to achieve operational and financial goals.
- Ensure the highest standards of guest service and satisfaction.
- Manage departmental budgets, controlling costs and maximizing revenue.
- Lead and develop a high-performing team of department heads and staff.
- Implement and maintain quality standards and operational procedures.
- Oversee sales, marketing, and revenue management strategies.
- Ensure compliance with health, safety, and licensing regulations.
- Build and maintain strong relationships with guests, vendors, and the local community.
- Monitor industry trends and best practices to enhance service offerings.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7-10 years of progressive experience in senior hospitality management.
- Proven track record of successful operational management and financial performance.
- Strong leadership, team management, and motivational skills.
- Excellent understanding of hotel operations, including F&B, Rooms, and Front Office.
- Proficiency in hotel management software and POS systems.
- Exceptional customer service orientation and problem-solving abilities.
- Strong financial acumen and budgeting skills.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and manage multiple priorities effectively.
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Hospitality Operations Lead
41001 Riffa, Southern
BHD75000 Annually
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Our client is seeking a highly experienced and results-driven Hospitality Operations Lead to oversee and optimize various aspects of their hospitality services. This is a fully remote position, offering an exceptional opportunity to manage and innovate from anywhere. You will be instrumental in ensuring the highest standards of guest experience, operational efficiency, and service delivery across all hospitality functions.
Key Responsibilities:
Key Responsibilities:
- Develop and implement operational strategies to enhance guest satisfaction and service quality.
- Manage and supervise day-to-day operations, including front desk, housekeeping, food and beverage, and events.
- Create and maintain detailed operational procedures and standards.
- Oversee staffing, training, and performance management of hospitality teams.
- Develop and manage operational budgets, controlling costs while maintaining service excellence.
- Implement guest feedback systems and use insights to drive improvements.
- Ensure compliance with health, safety, and hygiene regulations.
- Manage relationships with vendors and suppliers, negotiating contracts and ensuring timely delivery of services and goods.
- Identify opportunities for service innovation and business growth.
- Utilize technology and software solutions to streamline operations and improve efficiency.
- Monitor key performance indicators (KPIs) and analyze operational data to identify trends and areas for improvement.
- Develop and execute marketing and sales strategies to attract and retain guests.
- Coordinate with event planning teams to ensure seamless execution of special functions.
- Handle guest complaints and resolve issues promptly and professionally.
- Foster a positive and collaborative work environment for all staff.
- Conduct regular audits of operational procedures and service standards.
- Manage inventory and procurement processes for the hospitality department.
- Develop and implement sustainability initiatives within hospitality operations.
- Stay abreast of industry trends and best practices in hospitality management.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7-10 years of progressive experience in hospitality operations management.
- Proven track record of success in managing diverse hospitality services.
- Strong leadership, team management, and problem-solving skills.
- Excellent communication, interpersonal, and customer service skills.
- Proficiency in hospitality management software and systems.
- Experience with budget management and financial analysis.
- Ability to think strategically and implement operational improvements.
- Demonstrated ability to work independently and manage complex projects in a remote setting.
- Knowledge of marketing and sales principles relevant to the hospitality industry.
- Certification in hospitality management or a related field is a plus.
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7
Event Coordinator - Hospitality
235 Saar, Northern
BHD26 Hourly
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Our client, a premier hospitality group, is seeking an organized and enthusiastic Event Coordinator to support their operations in Saar, Northern, BH . This hybrid role involves assisting in the planning, execution, and management of a variety of events, from intimate gatherings to larger corporate functions. You will work closely with clients, vendors, and internal teams to ensure seamless event delivery that exceeds expectations. Your role will be crucial in managing logistics, coordinating services, and ensuring a memorable experience for all attendees. Key Responsibilities:
- Assist in the planning and coordination of all aspects of events, including venue selection, catering, entertainment, decor, and staffing.
- Communicate effectively with clients to understand their event needs, preferences, and budget.
- Develop event timelines and manage logistical arrangements to ensure smooth execution.
- Liaise with vendors (caterers, florists, AV technicians, etc.) to confirm services and manage contracts.
- Coordinate with internal departments, such as F&B, banquets, and sales, to ensure seamless event service.
- On-site event support, overseeing setup, managing guest flow, and troubleshooting any issues that arise.
- Assist in preparing event proposals, contracts, and post-event reports.
- Manage event budgets, track expenses, and ensure profitability.
- Maintain accurate event records and client databases.
- Stay informed about industry trends and best practices in event planning and hospitality.
- Contribute creative ideas to enhance event themes and guest experiences.
- Conduct post-event follow-ups with clients and gather feedback.
- Proven experience in event planning or coordination, preferably within the hospitality industry.
- Excellent organizational and time management skills.
- Strong interpersonal and communication skills, both written and verbal.
- Ability to multitask and manage multiple projects simultaneously under pressure.
- Proficiency in MS Office Suite (Word, Excel, PowerPoint).
- Knowledge of event management software is a plus.
- Customer-focused with a commitment to delivering exceptional service.
- Creative thinking and problem-solving abilities.
- Flexibility to work evenings and weekends as required by event schedules.
- Bachelor's degree in Hospitality Management, Marketing, or a related field is preferred.
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Hospitality Events Manager
00091 Tubli, Central
BHD70 Hourly
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Our client is looking for a dynamic and creative Hospitality Events Manager to join our team on a fully remote contract basis. This role is perfect for a seasoned professional with a passion for creating memorable experiences and managing high-profile events from concept to execution, all from a remote location. You will be responsible for conceptualizing, planning, and executing a variety of events, ensuring they align with brand standards and client expectations. Key duties include developing event proposals, managing event budgets, coordinating with vendors, and overseeing all logistical aspects of events. You will also be involved in marketing and promotional activities for events, as well as providing exceptional customer service to clients and attendees. The ideal candidate will have a proven track record in event management, particularly within the hospitality sector. Strong organizational, communication, and negotiation skills are essential. Experience with event management software and a creative flair for designing unique event concepts are highly valued. You should be adept at working independently, managing multiple projects simultaneously, and delivering outstanding results in a remote setting. A bachelor's degree in Hospitality Management, Marketing, or a related field is preferred. This is a fantastic opportunity to utilize your expertise in event planning and hospitality to contribute to exciting projects while enjoying the flexibility of a remote role. Join us and help shape unforgettable events.
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