3 Hotel Butler Female jobs in Bahrain
Guest Services Manager
770 Jbeil
BHD4000 Annually
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Job Description
Our client, a vibrant and highly-rated hotel located in Salmabad, Northern, BH , is seeking an enthusiastic and guest-focused individual to join their team as a Guest Services Manager. This is an on-site role, crucial for delivering exceptional front-line service and ensuring every guest has a memorable and positive experience. The successful candidate will be responsible for overseeing the daily operations of the front desk, concierge, and guest relations teams, acting as a key point of contact for guest inquiries and issue resolution. As a Guest Services Manager, you will lead and motivate a team of front office professionals, ensuring they provide courteous, efficient, and professional service at all times. Your responsibilities will include managing guest check-ins and check-outs, handling reservations, and addressing guest concerns or complaints promptly and effectively. You will be involved in training new staff members, developing service standards, and implementing initiatives to enhance guest satisfaction and loyalty. This role requires a strong understanding of hotel operations, including room management systems and reservation software. You will also collaborate with other hotel departments, such as housekeeping and F&B, to ensure seamless service delivery. Proactive problem-solving and a keen eye for detail are essential in maintaining the hotel's reputation for excellent service. A passion for hospitality and a genuine desire to make a difference in guests' stays are fundamental requirements for this position. We are looking for a candidate with a minimum of 3 years of experience in a similar role within the hospitality industry. Excellent interpersonal and communication skills, both verbal and written, are essential. Proficiency in hotel management software and a good understanding of customer service principles are required. The ability to remain calm and professional under pressure, and to lead by example, is critical. This role requires flexibility to work various shifts, including evenings, weekends, and holidays, as dictated by hotel operational needs. If you are a dedicated hospitality professional with a passion for exceeding guest expectations and thrive in a dynamic, team-oriented environment, we encourage you to apply for this exciting opportunity.
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Guest Services Manager
21121 Tubli, Central
BHD65000 Annually
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Job Description
Our client, a luxury hotel in Tubli, Capital, BH , is seeking a highly professional and experienced Guest Services Manager to lead their front-of-house operations. This role offers a dynamic hybrid work arrangement, requiring active presence during peak operational hours and providing flexibility for administrative tasks. As the Guest Services Manager, you will be instrumental in ensuring exceptional guest experiences, managing the front desk team, and upholding the hotel's standards of service excellence.
Responsibilities:
Responsibilities:
- Oversee all aspects of front desk operations, including check-in, check-out, reservations, and concierge services.
- Lead, train, mentor, and motivate a team of front desk agents and concierges to deliver outstanding guest service.
- Develop and implement service standards and operational procedures to enhance guest satisfaction.
- Handle guest inquiries, requests, and complaints with professionalism and efficiency, resolving issues to ensure guest loyalty.
- Monitor guest feedback and implement improvements based on reviews and suggestions.
- Collaborate with other hotel departments, such as housekeeping, F&B, and events, to ensure seamless guest experiences.
- Manage room inventory and occupancy levels, working closely with the reservations team.
- Ensure the highest standards of presentation and cleanliness in the lobby and front desk areas.
- Implement and manage the hotel's loyalty program, fostering guest retention.
- Prepare daily reports on occupancy, revenue, and guest service metrics.
- Ensure compliance with hotel policies and safety regulations.
- Contribute to the overall success of the hotel by fostering a positive and guest-centric culture.
- High school diploma or equivalent; a degree in Hospitality Management or a related field is preferred.
- 3+ years of experience in hotel front desk operations, with at least 1 year in a supervisory or management role.
- Proven experience in customer service and conflict resolution.
- Excellent communication, interpersonal, and leadership skills.
- Proficiency in hotel property management systems (PMS) such as Opera or similar.
- Strong organizational skills and the ability to manage multiple tasks simultaneously.
- A polished and professional appearance.
- Knowledge of local attractions and services for concierge duties.
- Flexibility to work varying shifts, including evenings, weekends, and holidays, as operational needs dictate.
- Passion for delivering exceptional guest experiences.
This advertiser has chosen not to accept applicants from your region.
1
Remote Head of Guest Services
722 Tubli
BHD80000 Annually
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Posted 1 day ago
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Job Description
Our client is seeking an exceptional and service-oriented Remote Head of Guest Services to elevate the customer experience for our hospitality operations. This is a fully remote position, requiring a leader with a deep understanding of hospitality standards and a passion for exceeding guest expectations. You will be responsible for developing and implementing strategies to enhance guest satisfaction across all touchpoints, from booking to post-stay feedback. Your role will involve training and managing a remote team of guest service representatives, setting service standards, and ensuring consistent delivery of high-quality service. You will also handle escalated guest issues, identify opportunities for service improvement, and analyze guest feedback to drive operational enhancements. A key part of this role is leveraging technology and digital platforms to deliver a seamless and personalized guest experience. The ideal candidate possesses outstanding interpersonal and communication skills, strong leadership capabilities, and a proven ability to motivate and inspire teams in a remote setting. Experience in customer service management within the hospitality or travel industry is essential. This role offers a unique opportunity to shape and define the guest experience for a growing brand, all while working from the convenience of your own location.
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