834 Hotel Chains jobs in Bahrain
Guest Services Manager
99221 Isa Town, Northern
BHD25 Hourly
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Posted 5 days ago
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Job Description
Our client is seeking a dynamic and experienced Guest Services Manager to oversee daily operations within the hospitality sector in Isa Town, Southern, BH . This pivotal role requires a leader with a passion for delivering exceptional customer experiences and ensuring seamless service delivery across all guest touchpoints. As a Guest Services Manager, you will be responsible for training, motivating, and managing a diverse team of front desk staff, concierge, and bell services. You will develop and implement service standards, protocols, and operational procedures to enhance guest satisfaction and efficiency. Key responsibilities include handling guest complaints and resolving issues promptly and professionally, managing reservations and room allocations, and coordinating with other departments such as housekeeping, maintenance, and food and beverage to ensure a cohesive guest experience.
The ideal candidate will possess a strong understanding of hotel management software, including property management systems (PMS). You will be adept at budget management, labor cost control, and inventory management for guest services supplies. This role demands excellent communication, interpersonal, and problem-solving skills, with the ability to remain calm and effective under pressure. A proactive approach to anticipating guest needs and exceeding expectations is crucial. Furthermore, you will play a key role in staff recruitment, performance reviews, and ongoing professional development. This is an exciting opportunity to make a significant impact in a fast-paced environment, contributing to the reputation and success of our client's establishment. We are looking for an individual with a minimum of 5 years of experience in a supervisory or managerial role within the hospitality industry, preferably with a background in luxury hotels or resorts. A bachelor's degree in Hospitality Management or a related field is highly desirable. Proficiency in multiple languages is a plus. Join our team and help shape memorable experiences for our valued guests.
The ideal candidate will possess a strong understanding of hotel management software, including property management systems (PMS). You will be adept at budget management, labor cost control, and inventory management for guest services supplies. This role demands excellent communication, interpersonal, and problem-solving skills, with the ability to remain calm and effective under pressure. A proactive approach to anticipating guest needs and exceeding expectations is crucial. Furthermore, you will play a key role in staff recruitment, performance reviews, and ongoing professional development. This is an exciting opportunity to make a significant impact in a fast-paced environment, contributing to the reputation and success of our client's establishment. We are looking for an individual with a minimum of 5 years of experience in a supervisory or managerial role within the hospitality industry, preferably with a background in luxury hotels or resorts. A bachelor's degree in Hospitality Management or a related field is highly desirable. Proficiency in multiple languages is a plus. Join our team and help shape memorable experiences for our valued guests.
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0
Guest Services Supervisor
13061 Al Seef
BHD20 Hourly
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Posted 5 days ago
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Job Description
Our client is seeking an experienced and customer-focused Guest Services Supervisor to lead their front desk operations in Salmabad, Northern, BH . This role is crucial for ensuring that every guest receives exceptional service from arrival to departure. You will be responsible for managing the front desk team, handling guest inquiries and issues, and ensuring smooth operational flow. The ideal candidate will have a strong background in hospitality, excellent leadership skills, and a passion for creating memorable guest experiences. This position requires attention to detail, problem-solving abilities, and a proactive approach to service delivery.
Key Responsibilities:
Qualifications:
This role offers a competitive hourly wage and the opportunity to advance within a reputable hospitality organization. If you are a dedicated service professional with leadership potential, apply now.
Key Responsibilities:
- Supervise and coordinate the daily activities of the front desk team.
- Ensure efficient check-in and check-out processes for all guests.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Train and mentor new front desk staff, providing ongoing guidance and support.
- Monitor guest satisfaction levels and implement service recovery strategies when necessary.
- Maintain a high standard of presentation and organization at the front desk.
- Manage room inventory and reservations to maximize occupancy.
- Collaborate with other hotel departments to ensure seamless guest service.
- Assist with scheduling and staff management to ensure adequate coverage.
- Develop and implement procedures to enhance guest service efficiency.
- Handle cash, credit card, and direct billing transactions accurately.
- Ensure compliance with all hotel policies and safety regulations.
Qualifications:
- Previous experience in a hotel front desk or guest services role, with at least 1-2 years in a supervisory capacity.
- Excellent communication, interpersonal, and leadership skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in property management systems (PMS) and reservation software.
- Ability to remain calm and professional under pressure.
- A genuine commitment to providing outstanding customer service.
- High school diploma or equivalent; hospitality-related certification is a plus.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
This role offers a competitive hourly wage and the opportunity to advance within a reputable hospitality organization. If you are a dedicated service professional with leadership potential, apply now.
This advertiser has chosen not to accept applicants from your region.
1
Guest Services Manager
215 Galali
BHD50000 Annually
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Posted 12 days ago
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Job Description
Our client is seeking an experienced and charismatic Guest Services Manager to oversee all front-of-house operations and ensure exceptional guest experiences. This role is central to creating a welcoming and efficient environment for all visitors, managing a team of front desk staff, concierges, and bell staff. You will be responsible for setting service standards, training staff, and handling guest inquiries, complaints, and special requests with professionalism and efficiency.
The ideal candidate will have a proven background in hospitality management, with a keen understanding of customer service excellence. You will be adept at problem-solving, anticipate guest needs, and strive to exceed expectations at every touchpoint. Strong leadership qualities, excellent communication skills, and a passion for service are essential. You will also collaborate with other departments, such as housekeeping and F&B, to ensure seamless operations and guest satisfaction.
Key Responsibilities:
Qualifications:
This is an on-site position located in Sanad, Capital, BH , offering a dynamic role within the thriving hospitality sector.
The ideal candidate will have a proven background in hospitality management, with a keen understanding of customer service excellence. You will be adept at problem-solving, anticipate guest needs, and strive to exceed expectations at every touchpoint. Strong leadership qualities, excellent communication skills, and a passion for service are essential. You will also collaborate with other departments, such as housekeeping and F&B, to ensure seamless operations and guest satisfaction.
Key Responsibilities:
- Manage and lead the front desk, concierge, and bell desk teams.
- Ensure the highest standards of guest service are maintained at all times.
- Handle guest check-ins, check-outs, and inquiries efficiently and courteously.
- Resolve guest complaints and concerns promptly and effectively.
- Train and mentor front-of-house staff on service protocols and operational procedures.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Oversee the management of room inventory and guest reservations.
- Coordinate with other departments to ensure smooth operations and guest experience.
- Manage budgets and control expenses for the guest services department.
- Analyze guest feedback and implement improvements.
- Maintain a visible presence in the lobby and public areas, engaging with guests.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hotel front office management or guest services.
- Demonstrated leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in hotel property management systems (PMS).
- Strong understanding of hospitality best practices and service standards.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A passion for providing outstanding customer service.
- Knowledge of local attractions and services to assist guests.
This is an on-site position located in Sanad, Capital, BH , offering a dynamic role within the thriving hospitality sector.
This advertiser has chosen not to accept applicants from your region.
2
Director of Guest Services
901 Riffa, Southern
BHD7000 Annually
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Posted today
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Job Description
Our client, a luxurious hotel located in the heart of Riffa, Southern, BH , is seeking an experienced and dynamic Director of Guest Services to oversee all aspects of the guest experience. This role requires a strategic leader with a passion for exceptional service, the ability to motivate a diverse team, and a keen eye for detail to ensure every guest receives unparalleled attention and satisfaction.
Responsibilities:
Qualifications:
Responsibilities:
- Lead, train, and manage the Front Office, Concierge, Bell Staff, and Valet departments to deliver exceptional service standards.
- Develop and implement policies and procedures to enhance guest satisfaction and operational efficiency.
- Act as the primary point of contact for escalated guest concerns and service recovery efforts, ensuring swift and effective resolution.
- Monitor guest feedback through various channels (surveys, online reviews, direct feedback) and implement strategies for improvement.
- Collaborate with other departments, including Housekeeping, F&B, and Sales, to ensure a seamless and integrated guest experience.
- Manage departmental budgets, staffing levels, and resource allocation effectively.
- Ensure compliance with all hotel policies, procedures, and brand standards.
- Identify opportunities to enhance the guest journey and introduce innovative service offerings.
- Maintain a high level of visibility and accessibility to guests, acting as an ambassador for the hotel.
- Conduct regular performance reviews and provide ongoing coaching and development for team members.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 6 years of progressive experience in guest services management within the luxury hotel sector.
- Proven ability to lead and inspire large teams in a fast-paced environment.
- Exceptional understanding of hotel operations and guest service principles.
- Strong problem-solving skills and the ability to handle challenging situations with diplomacy and professionalism.
- Excellent communication, interpersonal, and presentation skills.
- Proficiency in property management systems (PMS) and customer relationship management (CRM) software.
- Experience in budget management and cost control.
- Flexibility to work varied shifts, including weekends and holidays, as operational needs dictate.
- A commitment to continuous improvement and a passion for delivering outstanding guest experiences.
This advertiser has chosen not to accept applicants from your region.
3
Senior Concierge & Guest Services Manager
751 Isa Town, Northern
BHD35000 Annually
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Posted 2 days ago
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Job Description
Our client, a premier hospitality establishment in **Isa Town, Southern, BH**, is seeking an experienced and dynamic Senior Concierge & Guest Services Manager to lead their guest relations team. This pivotal role ensures that every guest receives an exceptional and personalized experience, fostering loyalty and driving repeat business. The ideal candidate will possess a deep understanding of luxury hospitality standards, impeccable communication skills, and a proactive approach to problem-solving. You will be responsible for overseeing the daily operations of the concierge desk, managing a team of dedicated service professionals, and coordinating with various departments to fulfill guest requests efficiently and effectively.
Key responsibilities include developing and implementing service standards, training and mentoring staff, managing guest feedback and service recovery, and ensuring the highest levels of customer satisfaction. You will also be tasked with creating unique guest experiences, managing relationships with local vendors and partners, and staying abreast of industry trends. A strong aptitude for anticipating guest needs and exceeding expectations is crucial. The successful candidate will demonstrate leadership qualities, a passion for service excellence, and the ability to thrive in a fast-paced, high-pressure environment. This is an opportunity to make a significant impact on the reputation and success of a leading hospitality brand.
Qualifications:
Key responsibilities include developing and implementing service standards, training and mentoring staff, managing guest feedback and service recovery, and ensuring the highest levels of customer satisfaction. You will also be tasked with creating unique guest experiences, managing relationships with local vendors and partners, and staying abreast of industry trends. A strong aptitude for anticipating guest needs and exceeding expectations is crucial. The successful candidate will demonstrate leadership qualities, a passion for service excellence, and the ability to thrive in a fast-paced, high-pressure environment. This is an opportunity to make a significant impact on the reputation and success of a leading hospitality brand.
Qualifications:
- Minimum of 5 years of experience in a similar role within the luxury hospitality sector.
- Proven track record of leading and motivating a team.
- Excellent interpersonal and communication skills, both written and verbal.
- Fluency in English and Arabic is highly desirable.
- Proficiency in hotel management software.
- Strong organizational and multitasking abilities.
- A diploma or degree in Hospitality Management or a related field is preferred.
- Ability to work flexible hours, including evenings, weekends, and holidays.
This advertiser has chosen not to accept applicants from your region.
4
Head of Guest Experience & Services
BH11 Muharraq, Muharraq
BHD90000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a prominent entity in the hospitality sector, is seeking a passionate and results-driven Head of Guest Experience & Services to lead their fully remote operations. This leadership role is dedicated to elevating the guest experience across all touchpoints, ensuring exceptional service delivery, and fostering guest loyalty. You will be responsible for defining service standards, training staff, implementing innovative guest engagement strategies, and managing customer feedback to continuously improve service quality. This is a remote-first opportunity to shape the future of hospitality service.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and implement a comprehensive guest experience strategy aligned with the brand's values and objectives.
- Define and maintain exceptional service standards across all guest interactions.
- Lead and motivate a remote team of guest service professionals.
- Oversee the management of guest feedback channels, analyzing trends and implementing improvements.
- Develop and execute training programs to enhance staff service skills and product knowledge.
- Manage online reputation and social media engagement related to guest services.
- Collaborate with marketing and operations teams to create seamless guest journeys.
- Identify opportunities for service innovation and implement new guest programs.
- Handle escalated guest complaints and ensure satisfactory resolutions.
- Monitor industry best practices and emerging trends in guest experience management.
- Develop and manage the budget for the guest experience department.
- Analyze service metrics and report on performance to senior leadership.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- 7+ years of progressive experience in guest services, customer experience, or a related hospitality management role.
- Proven track record of successfully enhancing guest satisfaction and loyalty.
- Strong understanding of the hospitality industry and customer service principles.
- Excellent leadership, communication, and interpersonal skills.
- Ability to motivate and manage a remote team effectively.
- Experience with CRM systems and guest feedback platforms.
- Strong analytical and problem-solving skills.
- Creativity and a passion for delivering exceptional service.
- Proficiency in digital communication and collaboration tools.
This advertiser has chosen not to accept applicants from your region.
5
Hotel Operations Manager
430 Galali
BHD65000 Annually
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Posted today
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Job Description
Our client, a premier hospitality establishment, is seeking an experienced and dynamic Hotel Operations Manager to oversee the day-to-day operations of their facility. This role is central to ensuring exceptional guest experiences and maintaining the highest standards of service across all departments, including front desk, housekeeping, food and beverage, and maintenance. The ideal candidate will possess strong leadership qualities, a deep understanding of hotel management principles, and a passion for delivering outstanding customer service. Responsibilities include managing departmental staff, optimizing operational efficiency, controlling costs, developing and implementing service standards, and ensuring compliance with health and safety regulations. You will also be responsible for guest relations, resolving complaints, and contributing to the overall strategic planning and success of the hotel.
We are looking for an individual with proven experience in hotel management, excellent problem-solving abilities, and strong interpersonal and communication skills. The ability to motivate and lead a diverse team, manage budgets effectively, and adapt to the fast-paced demands of the hospitality industry is essential. A Bachelor's degree in Hospitality Management or a related field is highly desirable. Join our vibrant team in Sanad, Capital, BH , and contribute to creating memorable experiences for our guests. This is an exciting opportunity for a dedicated professional to grow their career within the thriving hospitality sector.
We are looking for an individual with proven experience in hotel management, excellent problem-solving abilities, and strong interpersonal and communication skills. The ability to motivate and lead a diverse team, manage budgets effectively, and adapt to the fast-paced demands of the hospitality industry is essential. A Bachelor's degree in Hospitality Management or a related field is highly desirable. Join our vibrant team in Sanad, Capital, BH , and contribute to creating memorable experiences for our guests. This is an exciting opportunity for a dedicated professional to grow their career within the thriving hospitality sector.
This advertiser has chosen not to accept applicants from your region.
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Hotel Operations Manager
00973 Al Seef
BHD65000 Annually
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Posted today
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Job Description
Our client, a renowned establishment in the hospitality sector, is seeking a dynamic and experienced Hotel Operations Manager to oversee the day-to-day operations of their premier hotel. This role is integral to ensuring the highest standards of guest satisfaction, operational efficiency, and profitability. The Hotel Operations Manager will be responsible for managing all operational departments, including front office, housekeeping, food and beverage, and maintenance, ensuring seamless coordination and service delivery. You will lead and motivate a diverse team of staff, fostering a culture of excellence and continuous improvement.
Key responsibilities include developing and implementing operational strategies, setting performance goals, and monitoring key performance indicators (KPIs) to achieve business objectives. You will manage the operational budget, controlling costs while maximizing revenue and guest satisfaction. Ensuring compliance with health, safety, and hygiene standards is paramount. This role also involves managing inventory, procurement, and vendor relationships to ensure optimal resource availability and cost-effectiveness.
The Hotel Operations Manager will be instrumental in developing and executing service standards, handling guest feedback and resolving complaints promptly and effectively to maintain high levels of customer loyalty. You will also be involved in strategic planning, contributing to the overall business development and success of the hotel. A keen understanding of the local tourism market and competitive landscape is essential.
The ideal candidate will possess a degree in Hospitality Management, Business Administration, or a related field. A minimum of 5 years of progressive experience in hotel operations management, with a proven track record of success in leading operational teams and improving profitability, is required. Excellent leadership, communication, interpersonal, and problem-solving skills are essential. Proficiency in hotel management software and a strong understanding of financial statements are also necessary.
This position requires a hands-on approach and a passion for delivering exceptional guest experiences. The role is based at our client's prestigious hotel located in Salmabad, Northern, BH , offering a vibrant and challenging work environment.
Key responsibilities include developing and implementing operational strategies, setting performance goals, and monitoring key performance indicators (KPIs) to achieve business objectives. You will manage the operational budget, controlling costs while maximizing revenue and guest satisfaction. Ensuring compliance with health, safety, and hygiene standards is paramount. This role also involves managing inventory, procurement, and vendor relationships to ensure optimal resource availability and cost-effectiveness.
The Hotel Operations Manager will be instrumental in developing and executing service standards, handling guest feedback and resolving complaints promptly and effectively to maintain high levels of customer loyalty. You will also be involved in strategic planning, contributing to the overall business development and success of the hotel. A keen understanding of the local tourism market and competitive landscape is essential.
The ideal candidate will possess a degree in Hospitality Management, Business Administration, or a related field. A minimum of 5 years of progressive experience in hotel operations management, with a proven track record of success in leading operational teams and improving profitability, is required. Excellent leadership, communication, interpersonal, and problem-solving skills are essential. Proficiency in hotel management software and a strong understanding of financial statements are also necessary.
This position requires a hands-on approach and a passion for delivering exceptional guest experiences. The role is based at our client's prestigious hotel located in Salmabad, Northern, BH , offering a vibrant and challenging work environment.
This advertiser has chosen not to accept applicants from your region.
7
Hotel Operations Manager
22450 Jbeil
BHD70000 Annually
WhatJobs
Posted today
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Job Description
Our client, a prestigious hospitality group renowned for its exceptional guest experiences, is looking for a visionary Hotel Operations Manager to join their team in a fully remote capacity. This is an exciting opportunity for a seasoned hospitality professional to leverage their expertise in managing and optimizing hotel operations from afar, ensuring the highest standards of service and efficiency across their properties. You will be responsible for overseeing all operational aspects, including front office, housekeeping, food and beverage, and guest services, with a focus on driving revenue growth, controlling costs, and maintaining guest satisfaction. Key responsibilities involve developing and implementing operational policies and procedures, managing budgets and financial performance, leading and motivating remote operational teams, and ensuring compliance with health, safety, and hygiene regulations. You will also analyze operational data to identify areas for improvement, implement innovative strategies to enhance guest loyalty, and collaborate closely with the sales and marketing teams to drive occupancy and revenue. The ideal candidate will have a proven track record of success in hotel management, with extensive experience in diverse operational departments. Strong leadership, strategic thinking, problem-solving, and excellent communication skills are essential. You must be adept at utilizing technology to manage and monitor operations remotely and possess a deep understanding of the hospitality industry's current trends and best practices. A degree in Hospitality Management, Business Administration, or a related field is required, along with significant years of progressively responsible experience in hotel operations. If you are a proactive leader passionate about delivering exceptional guest experiences and thrive in a remote work environment, this role offers a unique platform to shape the future of hospitality management.
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8
Hotel Operations Manager
306 Galali
BHD60000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a distinguished hospitality group, is seeking an experienced and dedicated Hotel Operations Manager to oversee the seamless day-to-day operations of one of their premier properties located in Sanad, Capital, BH . This role is integral to ensuring exceptional guest experiences, maintaining high standards of service, and optimizing operational efficiency. You will be responsible for managing various departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring they operate harmoniously and effectively. The ideal candidate will possess a deep understanding of hotel management principles, strong leadership qualities, and a proven ability to motivate and manage diverse teams. Your responsibilities will include developing and implementing operational policies and procedures, managing budgets, controlling costs, and ensuring compliance with all health and safety regulations. Exceptional problem-solving skills and the ability to handle guest feedback and resolve issues promptly and professionally are paramount. You will work closely with senior management to achieve business objectives and enhance the hotel's reputation. This position requires a hands-on approach and a commitment to delivering excellence in every aspect of hotel operations. If you are a seasoned hospitality professional with a passion for service and a desire to lead a dedicated team in a vibrant location, this is an excellent career opportunity.
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