248 Hotel Management jobs in Bahrain

Our client, a vibrant and highly-rated hotel located in Salmabad, Northern, BH , is seeking an enthusiastic and guest-focused individual to join their team as a Guest Services Manager. This is an on-site role, crucial for delivering exceptional front-line service and ensuring every guest has a memorable and positive experience. The successful candidate will be responsible for overseeing the daily operations of the front desk, concierge, and guest relations teams, acting as a key point of contact for guest inquiries and issue resolution. As a Guest Services Manager, you will lead and motivate a team of front office professionals, ensuring they provide courteous, efficient, and professional service at all times. Your responsibilities will include managing guest check-ins and check-outs, handling reservations, and addressing guest concerns or complaints promptly and effectively. You will be involved in training new staff members, developing service standards, and implementing initiatives to enhance guest satisfaction and loyalty. This role requires a strong understanding of hotel operations, including room management systems and reservation software. You will also collaborate with other hotel departments, such as housekeeping and F&B, to ensure seamless service delivery. Proactive problem-solving and a keen eye for detail are essential in maintaining the hotel's reputation for excellent service. A passion for hospitality and a genuine desire to make a difference in guests' stays are fundamental requirements for this position. We are looking for a candidate with a minimum of 3 years of experience in a similar role within the hospitality industry. Excellent interpersonal and communication skills, both verbal and written, are essential. Proficiency in hotel management software and a good understanding of customer service principles are required. The ability to remain calm and professional under pressure, and to lead by example, is critical. This role requires flexibility to work various shifts, including evenings, weekends, and holidays, as dictated by hotel operational needs. If you are a dedicated hospitality professional with a passion for exceeding guest expectations and thrive in a dynamic, team-oriented environment, we encourage you to apply for this exciting opportunity.

Our client, a luxury hotel in Tubli, Capital, BH , is seeking a highly professional and experienced Guest Services Manager to lead their front-of-house operations. This role offers a dynamic hybrid work arrangement, requiring active presence during peak operational hours and providing flexibility for administrative tasks. As the Guest Services Manager, you will be instrumental in ensuring exceptional guest experiences, managing the front desk team, and upholding the hotel's standards of service excellence.

Responsibilities:

• Oversee all aspects of front desk operations, including check-in, check-out, reservations, and concierge services.
• Lead, train, mentor, and motivate a team of front desk agents and concierges to deliver outstanding guest service.
• Develop and implement service standards and operational procedures to enhance guest satisfaction.
• Handle guest inquiries, requests, and complaints with professionalism and efficiency, resolving issues to ensure guest loyalty.
• Monitor guest feedback and implement improvements based on reviews and suggestions.
• Collaborate with other hotel departments, such as housekeeping, F&B, and events, to ensure seamless guest experiences.
• Manage room inventory and occupancy levels, working closely with the reservations team.
• Ensure the highest standards of presentation and cleanliness in the lobby and front desk areas.
• Implement and manage the hotel's loyalty program, fostering guest retention.
• Prepare daily reports on occupancy, revenue, and guest service metrics.
• Ensure compliance with hotel policies and safety regulations.
• Contribute to the overall success of the hotel by fostering a positive and guest-centric culture.

Qualifications:

• High school diploma or equivalent; a degree in Hospitality Management or a related field is preferred.
• 3+ years of experience in hotel front desk operations, with at least 1 year in a supervisory or management role.
• Proven experience in customer service and conflict resolution.
• Excellent communication, interpersonal, and leadership skills.
• Proficiency in hotel property management systems (PMS) such as Opera or similar.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• A polished and professional appearance.
• Knowledge of local attractions and services for concierge duties.
• Flexibility to work varying shifts, including evenings, weekends, and holidays, as operational needs dictate.
• Passion for delivering exceptional guest experiences.

This is a pivotal role for someone who is dedicated to service excellence and possesses a natural ability to lead and inspire a team. If you are passionate about hospitality and ready to take on a leadership challenge in a vibrant environment, we encourage you to apply.

Our client is seeking an exceptional and service-oriented Remote Head of Guest Services to elevate the customer experience for our hospitality operations. This is a fully remote position, requiring a leader with a deep understanding of hospitality standards and a passion for exceeding guest expectations. You will be responsible for developing and implementing strategies to enhance guest satisfaction across all touchpoints, from booking to post-stay feedback. Your role will involve training and managing a remote team of guest service representatives, setting service standards, and ensuring consistent delivery of high-quality service. You will also handle escalated guest issues, identify opportunities for service improvement, and analyze guest feedback to drive operational enhancements. A key part of this role is leveraging technology and digital platforms to deliver a seamless and personalized guest experience. The ideal candidate possesses outstanding interpersonal and communication skills, strong leadership capabilities, and a proven ability to motivate and inspire teams in a remote setting. Experience in customer service management within the hospitality or travel industry is essential. This role offers a unique opportunity to shape and define the guest experience for a growing brand, all while working from the convenience of your own location.

Join or sign in to find your next job

Join to apply for the Front Office Supervisor role at Hilton

Join to apply for the Front Office Supervisor role at Hilton

Position Purpose

To be a passionate host and highly collaborative member of the Guest Operations team, assisting the Front Office Team Leader and Guest Operations Manager in leading the department, developing a high performing guest operations team, and delivering brand-specific customer experiences (mainly in FO but also across Guest Operations).

Duties & Key Responsibilities

• Come to work every day with a smile on your face
• Execute duties as assigned by the Guest Operations Manager and GM
• Work within the FO team and carry out the same roles like our FO Hosts, but take on additional ‘supervisor’ responsibilities
• Be a role model for others concerning brand-specific behaviours and passionate, friendly guest service
• Assist in providing a positive work environment to Front Office team members that allows everyone to thrive and fulfil their potential
• Supervise and support FO Hosts in delivering outstanding, brand unique customer service in all shifts (early, late, night)
• Be willing to roll up your sleeves and help in other departments during busy periods and as required
• Regularly attend mandatory F&B service trainings to be ready to work shifts in F&B service if required. Duties of a FO Supervisor who is scheduled to work in F&B can also include the order-taking, delivery of any food and/or beverage items, and clearing of tables
• Monitor Guest Feedback (SALT; Social Reviews) in every shift and initiate corrective actions immediately if necessary, to ensure positive guest experiences in our hotels at all times
• Plan and train new and existing FO and F&B Hosts on processes, products, systems and brand-specific guest service delivery as per guidance of the FO Team Leader and Guest Ops Manager
• Be a positive and very active contributor in meetings (e.g. Huddles) with the FO team to help achieve / maintain a high level of trust & engagement
• Volunteer to participate in company campaigns such as Travel with Purpose and become an outstanding Brand Ambassador
• Every 6 months, rotate to a new ‘Champion’ area (e.g. Hilton Honors, CleanStay, rostering) – our supervisors are responsible for taking ownership of their specialist area and ensuring the hotel is meeting and exceeding expectations in relation to this
• Coach 2 – 4 guest experience team members, as assigned on a rotating six month schedule
• In regular (e.g., monthly) departmental leadership meetings, update HOD and/or Team Leader on the performance and progress of ‘coachees’ and suggest development opportunities for them in the coming months
• On-board and supervise assigned ‘coachee’ team members, ensuring execution of agreed development or performance improvement actions
• Demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly and in a brand-specific manner
• Close guest transactions in FO effectively, solicit feedback, and deliver a memorable brand-specific goodbye (Check out)
• Provide constructive suggestions/feedback to the GOM and FO Team Leader on products and processes
  
  
  

What are we looking for?

A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Front Office experience in the hotel, leisure, and/or retail sector
• Strong commercial/business awareness and demonstration of sales capabilities
• Calm, organized work ethic with the ability to prioritize and meet deadlines
• Excellent supervisory, inter-personal, and communication skills
• A passion for delivering exceptional levels of Guest service
  
  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• A relevant supervisory/management certificate/diploma or degree
  
  
  

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Work Locations

Hilton Garden Inn Bahrain Bay

Schedule

Full-time

Brand

Hilton Garden Inn

Job

Guest Services, Operations, and Front Office

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Hospitality

Referrals increase your chances of interviewing at Hilton by 2x

Get notified about new Front Office Supervisor jobs in Manama, Capital Governorate, Bahrain .

Manama, Capital Governorate, Bahrain 5 days ago

Guest Services Executive – Front Office – Jumeirah Gulf of Bahrain

Manama, Capital Governorate, Bahrain 2 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

Headquartered in the Kingdom of Bahrain, Union World Building W.L.L is a diversified Construction and Civil Engineering Company. We have subsidiary companies including Era Real Estate, Union Wood Work, Union Aluminum etc. The company has expanded its regional presence and eve making it capable of undertaking a range of projects related to building construction, civil and electro-mechanical works, and infrastructure works. The company is committed to adopting the best business practices and maintaining the highest international standards while giving the highest priority to the environment and occupational health and safety.

The Role

You will be responsible for :

• Ensuring strong customer service levels are met in line with Company objectives.
• Supporting the customer service team in resolving escalated issues or complaints.
• Collaborating effectively with supply chain, sales and other teams to ensure prompt and accurate order processing and delivery.
• Developing plans to improve customer experience and satisfaction along with other internal stakeholders.
• Recruiting, training, coaching and performance managing the customer service team.
• Managing a team of 6-10 people.

Ideal Profile

• You have at least 2 years experience within a Construction or Customer Service role, ideally within the Asset Management, Other Services and Real Estate industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You have working knowledge of Teamwork, Communication Skills, Interpersonal skills, Leadership skills, Hospitality management, Computer skills, Creative skills and Help desk skills
• You pay strong attention to detail and deliver work that is of a high standard
• You are a strong team player who can manage multiple stakeholders
• You are a strong networker & relationship builder

What's on Offer?

• Leadership Role
• Opportunity within a company with a solid track record of performance

#J-18808-Ljbffr

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain,VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
**#LI-NS1**
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world's top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the "Gold Standards" of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Position Purpose
To be a passionate host and highly collaborative member of the Guest Operations team, assisting the Front Office Team Leader and Guest Operations Manager in leading the department, developing a high performing guest operations team, and delivering brand-specific customer experiences (mainly in FO but also across Guest Operations).
Duties & Key Responsibilities
·Come to work every day with a smile on your face
·Execute duties as assigned by the Guest Operations Manager and GM
·Work within the FO team and carry out the same roles like our FO Hosts, but take on additional 'supervisor' responsibilities
·Be a role model for others concerning brand-specific behaviours and passionate, friendly guest service
·Assist in providing a positive work environment to Front Office team members that allows everyone to thrive and fulfil their potential
·Supervise and support FO Hosts in delivering outstanding, brand uniquecustomer service in all shifts (early, late, night)
·Be willing to roll up your sleeves and help in other departments during busy periods and as required
·Regularly attend mandatory F&B service trainings to be ready to work shifts in F&B service if required. Duties of a FO Supervisor who is scheduled to work in F&B can also include the order-taking, delivery of any food and/or beverage items, and clearing of tables
·Monitor Guest Feedback (SALT; Social Reviews) in every shift and initiate corrective actions immediately if necessary, to ensure positive guest experiences in our hotels at all times
·Plan and train new and existing FO and F&B Hosts on processes, products, systems and brand-specific guest service delivery as per guidance of the FO Team Leader and Guest Ops Manager
·Be a positive and very active contributor in meetings (e.g. Huddles) with the FO team to help achieve / maintain a high level of trust & engagement
·Volunteer to participate in company campaigns such as Travel with Purpose and become an outstanding Brand Ambassador
+ Every 6 months, rotate to a new 'Champion' area (e.g. Hilton Honors, CleanStay, rostering) - our supervisors are responsible for taking ownership of their specialist area and ensuring the hotel is meeting and exceeding expectations in relation to this
+ Coach 2 - 4 guest experience team members, as assigned on a rotating six month schedule
+ In regular (e.g., monthly) departmental leadership meetings, update HOD and/or Team Leader on the performance and progress of 'coachees' and suggest development opportunities for them in the coming months
+ On-board and supervise assigned 'coachee' team members, ensuring execution of agreed development or performance improvement actions
+ Demonstrate an awareness of guest priorities, anticipate needs, build rapport and resolve guest problems very quickly and in a brand-specific manner
+ Close guest transactions in FO effectively, solicit feedback, and deliver a memorable brand-specific goodbye (Check out)
+ Provide constructive suggestions/feedback to the GOM and FO Team Leader on products and processes
**What are we looking for?**
A Front Office Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Front Office experience in the hotel, leisure, and/or retail sector
+ Strong commercial/business awareness and demonstration of sales capabilities
+ Calm, organized work ethic with the ability to prioritize and meet deadlines
+ Excellent supervisory, inter-personal, and communication skills
+ A passion for delivering exceptional levels of Guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ A relevant supervisory/management certificate/diploma or degree
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Office Supervisor_
**Location:** _null_
**Requisition ID:** _HOT0BV0K_
**EOE/AA/Disabled/Veterans**

Our client is seeking a highly experienced and guest-focused Senior Front Office Manager to oversee the daily operations of their premier hospitality establishment. This role is integral to ensuring exceptional guest experiences and maintaining the highest standards of service excellence. You will lead a team of front desk professionals, receptionists, and concierges, providing training, motivation, and performance management to ensure seamless operations. The ideal candidate will possess a strong background in hotel management, exceptional interpersonal skills, and a deep understanding of front office procedures, including reservations, check-in/check-out, concierge services, and guest relations. You should be adept at problem-solving, handling guest complaints effectively, and implementing service recovery strategies. This position requires a hands-on approach, a proactive attitude, and the ability to thrive in a dynamic and demanding environment located in Jidhafs, Capital, BH .

Key Responsibilities:

• Manage and direct all front office operations, ensuring efficiency and guest satisfaction.
• Lead, train, and mentor the front desk team to uphold service standards and operational procedures.
• Oversee the reservation process, room assignments, and occupancy management to maximize revenue.
• Handle guest inquiries, requests, and complaints with professionalism and a commitment to exceeding expectations.
• Implement and monitor service standards to ensure consistent delivery of high-quality guest experiences.
• Manage front office staffing levels, schedules, and performance evaluations.
• Collaborate with other departments, such as Housekeeping, Food & Beverage, and Sales, to ensure seamless guest service.
• Develop and implement strategies to improve guest satisfaction scores and online reviews.
• Manage the front office budget, controlling costs and identifying opportunities for revenue enhancement.
• Ensure the security and integrity of guest information and hotel assets.
• Stay updated on industry trends and best practices in hospitality management.

Qualifications:

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field preferred.
• Minimum of 5 years of progressive experience in front office operations, with at least 2 years in a supervisory or management role.
• Proven track record of delivering exceptional guest service and managing high-performing teams.
• In-depth knowledge of hotel management systems (PMS) and reservation software.
• Strong leadership, communication, and problem-solving skills.
• Ability to remain calm and effective under pressure.
• A passion for hospitality and a commitment to service excellence.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

This is a challenging yet rewarding opportunity for a dedicated hospitality professional to lead a key department in a reputable establishment.

Our client is seeking an experienced and dynamic Senior Front Office Manager to oversee and enhance the guest experience in a premier hospitality establishment located in the heart of Seef, Capital, BH . This pivotal role requires a strategic leader with a proven track record in managing front desk operations, ensuring seamless check-in/check-out processes, and fostering a welcoming atmosphere for all guests. You will be responsible for leading a team of front desk professionals, providing training, setting performance standards, and ensuring consistent service excellence. Key responsibilities include managing reservations, coordinating with other hotel departments, handling guest inquiries and complaints with utmost professionalism, and implementing operational improvements to boost efficiency and guest satisfaction.

The ideal candidate will possess exceptional interpersonal and communication skills, a keen eye for detail, and the ability to remain calm and effective under pressure. A strong understanding of hotel management software and industry best practices is essential. You will be expected to develop and maintain high service standards, manage budgets for the front office department, and contribute to the overall success of the establishment. This role also involves troubleshooting any operational issues that may arise and ensuring the smooth functioning of all front desk activities throughout the day and night. Furthermore, you will play a crucial role in shaping the guest's perception of our client's brand through consistent delivery of outstanding service. We are looking for an individual who is passionate about hospitality, committed to excellence, and ready to take on the challenges of a fast-paced environment. Experience in a similar role within the luxury hospitality sector is highly desirable. This position offers a competitive salary and benefits package, and the opportunity to grow within a respected organization. The hybrid nature of this role allows for a blend of on-site leadership and strategic remote planning, offering flexibility while maintaining essential on-the-ground oversight.

Qualifications:

• Bachelor's degree in Hospitality Management or a related field is preferred.
• Minimum of 5 years of experience in front office operations, with at least 2 years in a supervisory or managerial role.
• Proficiency in Property Management Systems (PMS) such as Opera, Fidelio, or similar.
• Excellent leadership, communication, and problem-solving skills.
• Ability to manage multiple tasks and prioritize effectively.
• Strong understanding of customer service principles and best practices in the hospitality industry.
• Flexibility to work various shifts, including weekends and holidays.
• Fluency in English; knowledge of additional languages is a plus.