983 Hotel Managers jobs in Bahrain
Guest Services Manager
99221 Isa Town, Northern
BHD25 Hourly
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Guest Services Manager to oversee daily operations within the hospitality sector in Isa Town, Southern, BH . This pivotal role requires a leader with a passion for delivering exceptional customer experiences and ensuring seamless service delivery across all guest touchpoints. As a Guest Services Manager, you will be responsible for training, motivating, and managing a diverse team of front desk staff, concierge, and bell services. You will develop and implement service standards, protocols, and operational procedures to enhance guest satisfaction and efficiency. Key responsibilities include handling guest complaints and resolving issues promptly and professionally, managing reservations and room allocations, and coordinating with other departments such as housekeeping, maintenance, and food and beverage to ensure a cohesive guest experience.
The ideal candidate will possess a strong understanding of hotel management software, including property management systems (PMS). You will be adept at budget management, labor cost control, and inventory management for guest services supplies. This role demands excellent communication, interpersonal, and problem-solving skills, with the ability to remain calm and effective under pressure. A proactive approach to anticipating guest needs and exceeding expectations is crucial. Furthermore, you will play a key role in staff recruitment, performance reviews, and ongoing professional development. This is an exciting opportunity to make a significant impact in a fast-paced environment, contributing to the reputation and success of our client's establishment. We are looking for an individual with a minimum of 5 years of experience in a supervisory or managerial role within the hospitality industry, preferably with a background in luxury hotels or resorts. A bachelor's degree in Hospitality Management or a related field is highly desirable. Proficiency in multiple languages is a plus. Join our team and help shape memorable experiences for our valued guests.
The ideal candidate will possess a strong understanding of hotel management software, including property management systems (PMS). You will be adept at budget management, labor cost control, and inventory management for guest services supplies. This role demands excellent communication, interpersonal, and problem-solving skills, with the ability to remain calm and effective under pressure. A proactive approach to anticipating guest needs and exceeding expectations is crucial. Furthermore, you will play a key role in staff recruitment, performance reviews, and ongoing professional development. This is an exciting opportunity to make a significant impact in a fast-paced environment, contributing to the reputation and success of our client's establishment. We are looking for an individual with a minimum of 5 years of experience in a supervisory or managerial role within the hospitality industry, preferably with a background in luxury hotels or resorts. A bachelor's degree in Hospitality Management or a related field is highly desirable. Proficiency in multiple languages is a plus. Join our team and help shape memorable experiences for our valued guests.
This advertiser has chosen not to accept applicants from your region.
0
Guest Services Supervisor
13061 Al Seef
BHD20 Hourly
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Posted 5 days ago
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Job Description
Our client is seeking an experienced and customer-focused Guest Services Supervisor to lead their front desk operations in Salmabad, Northern, BH . This role is crucial for ensuring that every guest receives exceptional service from arrival to departure. You will be responsible for managing the front desk team, handling guest inquiries and issues, and ensuring smooth operational flow. The ideal candidate will have a strong background in hospitality, excellent leadership skills, and a passion for creating memorable guest experiences. This position requires attention to detail, problem-solving abilities, and a proactive approach to service delivery.
Key Responsibilities:
Qualifications:
This role offers a competitive hourly wage and the opportunity to advance within a reputable hospitality organization. If you are a dedicated service professional with leadership potential, apply now.
Key Responsibilities:
- Supervise and coordinate the daily activities of the front desk team.
- Ensure efficient check-in and check-out processes for all guests.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Train and mentor new front desk staff, providing ongoing guidance and support.
- Monitor guest satisfaction levels and implement service recovery strategies when necessary.
- Maintain a high standard of presentation and organization at the front desk.
- Manage room inventory and reservations to maximize occupancy.
- Collaborate with other hotel departments to ensure seamless guest service.
- Assist with scheduling and staff management to ensure adequate coverage.
- Develop and implement procedures to enhance guest service efficiency.
- Handle cash, credit card, and direct billing transactions accurately.
- Ensure compliance with all hotel policies and safety regulations.
Qualifications:
- Previous experience in a hotel front desk or guest services role, with at least 1-2 years in a supervisory capacity.
- Excellent communication, interpersonal, and leadership skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in property management systems (PMS) and reservation software.
- Ability to remain calm and professional under pressure.
- A genuine commitment to providing outstanding customer service.
- High school diploma or equivalent; hospitality-related certification is a plus.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
This role offers a competitive hourly wage and the opportunity to advance within a reputable hospitality organization. If you are a dedicated service professional with leadership potential, apply now.
This advertiser has chosen not to accept applicants from your region.
1
Guest Services Manager
215 Galali
BHD50000 Annually
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client is seeking an experienced and charismatic Guest Services Manager to oversee all front-of-house operations and ensure exceptional guest experiences. This role is central to creating a welcoming and efficient environment for all visitors, managing a team of front desk staff, concierges, and bell staff. You will be responsible for setting service standards, training staff, and handling guest inquiries, complaints, and special requests with professionalism and efficiency.
The ideal candidate will have a proven background in hospitality management, with a keen understanding of customer service excellence. You will be adept at problem-solving, anticipate guest needs, and strive to exceed expectations at every touchpoint. Strong leadership qualities, excellent communication skills, and a passion for service are essential. You will also collaborate with other departments, such as housekeeping and F&B, to ensure seamless operations and guest satisfaction.
Key Responsibilities:
Qualifications:
This is an on-site position located in Sanad, Capital, BH , offering a dynamic role within the thriving hospitality sector.
The ideal candidate will have a proven background in hospitality management, with a keen understanding of customer service excellence. You will be adept at problem-solving, anticipate guest needs, and strive to exceed expectations at every touchpoint. Strong leadership qualities, excellent communication skills, and a passion for service are essential. You will also collaborate with other departments, such as housekeeping and F&B, to ensure seamless operations and guest satisfaction.
Key Responsibilities:
- Manage and lead the front desk, concierge, and bell desk teams.
- Ensure the highest standards of guest service are maintained at all times.
- Handle guest check-ins, check-outs, and inquiries efficiently and courteously.
- Resolve guest complaints and concerns promptly and effectively.
- Train and mentor front-of-house staff on service protocols and operational procedures.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Oversee the management of room inventory and guest reservations.
- Coordinate with other departments to ensure smooth operations and guest experience.
- Manage budgets and control expenses for the guest services department.
- Analyze guest feedback and implement improvements.
- Maintain a visible presence in the lobby and public areas, engaging with guests.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hotel front office management or guest services.
- Demonstrated leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in hotel property management systems (PMS).
- Strong understanding of hospitality best practices and service standards.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A passion for providing outstanding customer service.
- Knowledge of local attractions and services to assist guests.
This is an on-site position located in Sanad, Capital, BH , offering a dynamic role within the thriving hospitality sector.
This advertiser has chosen not to accept applicants from your region.
2
Senior Concierge & Guest Services Manager
751 Isa Town, Northern
BHD35000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client, a premier hospitality establishment in **Isa Town, Southern, BH**, is seeking an experienced and dynamic Senior Concierge & Guest Services Manager to lead their guest relations team. This pivotal role ensures that every guest receives an exceptional and personalized experience, fostering loyalty and driving repeat business. The ideal candidate will possess a deep understanding of luxury hospitality standards, impeccable communication skills, and a proactive approach to problem-solving. You will be responsible for overseeing the daily operations of the concierge desk, managing a team of dedicated service professionals, and coordinating with various departments to fulfill guest requests efficiently and effectively.
Key responsibilities include developing and implementing service standards, training and mentoring staff, managing guest feedback and service recovery, and ensuring the highest levels of customer satisfaction. You will also be tasked with creating unique guest experiences, managing relationships with local vendors and partners, and staying abreast of industry trends. A strong aptitude for anticipating guest needs and exceeding expectations is crucial. The successful candidate will demonstrate leadership qualities, a passion for service excellence, and the ability to thrive in a fast-paced, high-pressure environment. This is an opportunity to make a significant impact on the reputation and success of a leading hospitality brand.
Qualifications:
Key responsibilities include developing and implementing service standards, training and mentoring staff, managing guest feedback and service recovery, and ensuring the highest levels of customer satisfaction. You will also be tasked with creating unique guest experiences, managing relationships with local vendors and partners, and staying abreast of industry trends. A strong aptitude for anticipating guest needs and exceeding expectations is crucial. The successful candidate will demonstrate leadership qualities, a passion for service excellence, and the ability to thrive in a fast-paced, high-pressure environment. This is an opportunity to make a significant impact on the reputation and success of a leading hospitality brand.
Qualifications:
- Minimum of 5 years of experience in a similar role within the luxury hospitality sector.
- Proven track record of leading and motivating a team.
- Excellent interpersonal and communication skills, both written and verbal.
- Fluency in English and Arabic is highly desirable.
- Proficiency in hotel management software.
- Strong organizational and multitasking abilities.
- A diploma or degree in Hospitality Management or a related field is preferred.
- Ability to work flexible hours, including evenings, weekends, and holidays.
This advertiser has chosen not to accept applicants from your region.
3
Head of Guest Experience & Services
BH11 Muharraq, Muharraq
BHD90000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a prominent entity in the hospitality sector, is seeking a passionate and results-driven Head of Guest Experience & Services to lead their fully remote operations. This leadership role is dedicated to elevating the guest experience across all touchpoints, ensuring exceptional service delivery, and fostering guest loyalty. You will be responsible for defining service standards, training staff, implementing innovative guest engagement strategies, and managing customer feedback to continuously improve service quality. This is a remote-first opportunity to shape the future of hospitality service.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and implement a comprehensive guest experience strategy aligned with the brand's values and objectives.
- Define and maintain exceptional service standards across all guest interactions.
- Lead and motivate a remote team of guest service professionals.
- Oversee the management of guest feedback channels, analyzing trends and implementing improvements.
- Develop and execute training programs to enhance staff service skills and product knowledge.
- Manage online reputation and social media engagement related to guest services.
- Collaborate with marketing and operations teams to create seamless guest journeys.
- Identify opportunities for service innovation and implement new guest programs.
- Handle escalated guest complaints and ensure satisfactory resolutions.
- Monitor industry best practices and emerging trends in guest experience management.
- Develop and manage the budget for the guest experience department.
- Analyze service metrics and report on performance to senior leadership.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- 7+ years of progressive experience in guest services, customer experience, or a related hospitality management role.
- Proven track record of successfully enhancing guest satisfaction and loyalty.
- Strong understanding of the hospitality industry and customer service principles.
- Excellent leadership, communication, and interpersonal skills.
- Ability to motivate and manage a remote team effectively.
- Experience with CRM systems and guest feedback platforms.
- Strong analytical and problem-solving skills.
- Creativity and a passion for delivering exceptional service.
- Proficiency in digital communication and collaboration tools.
This advertiser has chosen not to accept applicants from your region.
4
Hotel Operations Manager
241 Tubli
BHD65000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Hotel Operations Manager to lead and oversee all operational aspects of their hospitality ventures, offered entirely remotely. This is a unique opportunity for a seasoned professional to manage hotel operations, guest services, and staff performance from a remote location, driving efficiency and guest satisfaction across multiple properties or for a specific high-profile establishment. You will be responsible for ensuring seamless daily operations, upholding the highest standards of service excellence, and implementing strategic initiatives to enhance profitability and guest loyalty. The ideal candidate will possess a comprehensive understanding of hotel management, strong leadership capabilities, and a proven track record of success in the hospitality industry. This fully remote role requires you to have a dedicated home office with reliable high-speed internet, allowing for constant communication and access to hotel management systems. You will collaborate closely with on-site teams, department heads, and senior management through virtual platforms. Key responsibilities include managing budgets, optimizing resource allocation, overseeing staff recruitment and training, developing and implementing operational policies, and ensuring compliance with health and safety regulations. You will also be involved in performance monitoring, guest feedback analysis, and the development of service improvement strategies. A proactive approach to problem-solving, exceptional communication skills, and the ability to inspire and motivate a diverse workforce are essential. Our client is committed to providing exceptional guest experiences and fosters a culture of innovation and continuous improvement. We offer a competitive compensation package, comprehensive benefits, and the opportunity to make a significant impact on the success of our hospitality portfolio. If you are a dedicated and results-oriented hospitality leader looking for a challenging and flexible remote role, we encourage you to apply.
Responsibilities:
Qualifications:
Responsibilities:
- Oversee and manage all hotel operations, ensuring efficiency and high service standards.
- Develop and implement operational policies and procedures.
- Manage departmental budgets and control costs effectively.
- Lead, train, and motivate hotel staff to ensure optimal performance.
- Ensure compliance with all health, safety, and regulatory requirements.
- Monitor guest feedback and implement strategies to enhance guest satisfaction.
- Collaborate with marketing and sales teams to drive revenue.
- Conduct regular performance reviews and provide feedback to department heads.
- Manage relationships with vendors and suppliers.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hotel operations management.
- Proven experience in P&L management and budget control.
- Strong leadership, communication, and interpersonal skills.
- Proficiency in hotel management software (PMS) and related systems.
- Ability to manage multiple properties or departments remotely.
- Excellent problem-solving and decision-making abilities.
- Adaptability and resilience in a fast-paced environment.
This advertiser has chosen not to accept applicants from your region.
5
Hotel Operations Manager
11522 Busaiteen, Muharraq
BHD85000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a seasoned and dynamic Hotel Operations Manager to oversee the daily operations of a prestigious hospitality establishment. This critical role requires a leader with a proven track record in managing front desk, housekeeping, food and beverage, and event services to ensure exceptional guest experiences and operational efficiency. You will be responsible for staff management, budget control, and implementing strategies to enhance guest satisfaction and profitability. The ideal candidate will possess a deep understanding of hotel management best practices and a passion for delivering unparalleled service.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Direct and manage all hotel operational departments to ensure seamless service delivery.
- Develop and implement operational strategies to meet and exceed financial and guest satisfaction goals.
- Oversee staff recruitment, training, scheduling, and performance management across all departments.
- Ensure compliance with all health, safety, and sanitation regulations.
- Manage departmental budgets, controlling costs while maximizing revenue opportunities.
- Conduct regular inspections of the property to ensure high standards of maintenance and cleanliness.
- Handle guest complaints and resolve issues promptly to ensure guest satisfaction.
- Collaborate with the sales and marketing teams to develop and execute promotional strategies.
- Oversee inventory management for F&B, linens, and supplies.
- Foster a positive work environment that encourages teamwork and professional development.
- Analyze operational performance data and implement improvements.
- Ensure adherence to brand standards and company policies.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hotel operations, with at least 3 years in a managerial capacity.
- Proven experience managing multiple hotel departments.
- Strong leadership, communication, and interpersonal skills.
- In-depth knowledge of hotel management systems (PMS, POS).
- Proficiency in budgeting, financial management, and P&L analysis.
- Excellent problem-solving and decision-making abilities.
- A passion for delivering exceptional customer service.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Experience with event management and banquets is a plus.
- Knowledge of local tourism trends and market dynamics.
This advertiser has chosen not to accept applicants from your region.
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6
Hotel Operations Manager
771 Southern, Southern
BHD60000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a prestigious hospitality group, is seeking an experienced and dynamic Hotel Operations Manager to oversee the daily operations of their premier property located in Nuwaidrat, Southern, BH . This role is vital in ensuring the delivery of exceptional guest experiences and maintaining the highest standards of service excellence across all hotel departments, including front office, housekeeping, food and beverage, and maintenance. You will be responsible for managing departmental budgets, optimizing operational efficiency, and implementing strategies to enhance profitability while upholding brand standards.
The Hotel Operations Manager will lead and motivate a diverse team of hospitality professionals, fostering a culture of service, teamwork, and continuous improvement. Key responsibilities include overseeing staff recruitment, training, and performance management. You will ensure compliance with all health, safety, and security regulations, as well as operational policies and procedures. This position requires a strong understanding of hotel management principles, excellent problem-solving abilities, and exceptional interpersonal skills. The successful candidate will be adept at managing guest relations, resolving complaints effectively, and identifying opportunities to improve guest satisfaction and loyalty. A keen eye for detail and a passion for delivering outstanding hospitality are essential.
Qualifications:
This is an exciting opportunity to join a leading name in the hospitality industry and contribute significantly to the success of a flagship property. A competitive salary and benefits package commensurate with experience is offered.
The Hotel Operations Manager will lead and motivate a diverse team of hospitality professionals, fostering a culture of service, teamwork, and continuous improvement. Key responsibilities include overseeing staff recruitment, training, and performance management. You will ensure compliance with all health, safety, and security regulations, as well as operational policies and procedures. This position requires a strong understanding of hotel management principles, excellent problem-solving abilities, and exceptional interpersonal skills. The successful candidate will be adept at managing guest relations, resolving complaints effectively, and identifying opportunities to improve guest satisfaction and loyalty. A keen eye for detail and a passion for delivering outstanding hospitality are essential.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hotel management, with at least 3 years in a senior operational role.
- Proven experience managing multiple hotel departments effectively.
- Strong financial acumen, including experience with budgeting and P&L management.
- Excellent leadership, team-building, and communication skills.
- In-depth knowledge of hotel operations, including front desk, F&B, housekeeping, and maintenance.
- Commitment to exceptional customer service and guest satisfaction.
- Ability to work flexible hours, including evenings, weekends, and holidays, as required by hotel operations.
- Proficiency in hotel management software and standard office applications.
- Problem-solving skills and the ability to handle stressful situations calmly and professionally.
This is an exciting opportunity to join a leading name in the hospitality industry and contribute significantly to the success of a flagship property. A competitive salary and benefits package commensurate with experience is offered.
This advertiser has chosen not to accept applicants from your region.
7
Hotel Operations Manager
415 Al Muharraq
BHD65000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a prestigious hotel in **Sitra, Capital, BH**, is seeking a dynamic and experienced Hotel Operations Manager to oversee daily operations and ensure exceptional guest experiences. This hybrid role requires a strategic leader with a passion for hospitality and a proven ability to manage diverse teams. You will be responsible for maintaining high standards of service across all hotel departments, including front desk, housekeeping, F&B, and events.
Key Responsibilities:
Key Responsibilities:
- Direct and manage all hotel operational departments to achieve optimal efficiency and guest satisfaction.
- Develop and implement operational strategies to meet or exceed financial targets and service quality goals.
- Supervise, train, and motivate department heads and staff to foster a positive and productive work environment.
- Ensure compliance with all health, safety, and sanitation regulations and policies.
- Manage the operational budget, control costs, and identify opportunities for revenue enhancement.
- Oversee inventory management, procurement, and vendor relations for operational supplies.
- Handle guest complaints and resolve issues promptly and professionally to maintain high levels of customer loyalty.
- Collaborate with the General Manager and other department heads on strategic planning and execution.
- Implement and monitor quality assurance programs to ensure consistent service standards.
- Contribute to marketing and sales efforts by ensuring a superior guest experience that encourages repeat business and positive reviews.
- Conduct regular inspections of the property to ensure it is well-maintained and presented to the highest standards.
- Develop and execute emergency preparedness plans.
- Stay informed about local market trends and competitor activities.
- Lead by example in upholding the hotel's values and service culture.
- Participate in strategic decision-making regarding property upgrades and service enhancements.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of progressive experience in hotel operations, with at least 2 years in a management or supervisory role.
- Proven leadership and team management skills with a strong ability to inspire and develop staff.
- Excellent understanding of hotel operations, including front office, housekeeping, F&B, and maintenance.
- Strong financial acumen, including budgeting, forecasting, and cost control.
- Exceptional problem-solving and decision-making abilities.
- Outstanding customer service and communication skills, both written and verbal.
- Proficiency in hotel management software (PMS) and Microsoft Office Suite.
- Ability to work effectively in a fast-paced, demanding environment and manage multiple priorities.
- Flexibility to work various shifts, including weekends and holidays, as required by the business needs.
- Knowledge of local Bahraini market dynamics and regulations is a plus.
This advertiser has chosen not to accept applicants from your region.
8
Hotel Operations Manager
00345 Riffa, Southern
BHD60000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a seasoned and dynamic Hotel Operations Manager to oversee the day-to-day operations of a prestigious establishment located in the heart of Riffa, Southern, BH . This role requires a hands-on leader with a proven track record in hospitality management, capable of ensuring exceptional guest experiences while optimizing operational efficiency. The successful candidate will be responsible for managing all hotel departments, including front desk, housekeeping, food and beverage, and maintenance, ensuring seamless coordination and high service standards. You will play a crucial role in staff recruitment, training, and development, fostering a positive and motivated work environment. A key responsibility will be to manage operational budgets, control costs, and identify opportunities for revenue enhancement. Guest satisfaction is paramount, and you will be expected to handle guest inquiries and resolve complaints promptly and professionally. This role involves implementing and maintaining stringent health, safety, and security protocols to ensure the well-being of both guests and staff. You will also be responsible for performance reporting, analyzing key operational metrics, and implementing strategies for continuous improvement. The ideal candidate will possess strong leadership abilities, excellent problem-solving skills, and a deep understanding of hospitality trends and best practices. A proactive approach to anticipating guest needs and operational challenges is essential. This is a fantastic opportunity to lead a dedicated team and contribute significantly to the success of a renowned hospitality venue. We are looking for an individual who is passionate about delivering unparalleled service and creating memorable experiences for every guest. The ability to thrive in a demanding yet rewarding environment is key.
Responsibilities:
Responsibilities:
- Oversee all hotel operations, including front office, housekeeping, F&B, and maintenance.
- Ensure the highest standards of guest service and satisfaction.
- Manage departmental budgets, control costs, and optimize revenue generation.
- Recruit, train, and manage hotel staff, fostering a positive work culture.
- Implement and enforce health, safety, and sanitation standards.
- Handle guest complaints and resolve issues effectively and efficiently.
- Develop and implement operational strategies for continuous improvement.
- Monitor financial performance and prepare operational reports.
- Maintain positive relationships with guests, staff, and vendors.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent experience.
- Minimum of 5 years of progressive experience in hotel operations management.
- Proven ability to manage multiple departments and diverse teams.
- Strong understanding of hotel operational procedures and best practices.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hotel management software and MS Office Suite.
- Budget management and financial acumen.
- Problem-solving and decision-making capabilities.
This advertiser has chosen not to accept applicants from your region.
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