276 Hotel Positions jobs in Bahrain
Hotel Front Desk Supervisor
555 Northern, Northern
BHD18 Hourly
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a prestigious hotel, is seeking an experienced and customer-focused Hotel Front Desk Supervisor to lead their front desk operations in **Shakhura, Northern, BH**. This role is pivotal in ensuring guests receive exceptional service from arrival to departure. The supervisor will oversee front desk staff, manage daily operations, handle guest inquiries and issues, and contribute to a seamless and welcoming guest experience. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a passion for hospitality.
Responsibilities:
Responsibilities:
- Supervise and train front desk agents, ensuring adherence to hotel standards and procedures.
- Manage check-in and check-out processes, ensuring efficiency and accuracy.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Oversee room assignments and monitor room inventory.
- Prepare daily reports and summaries of front desk activities.
- Ensure all billing and payment procedures are followed correctly.
- Maintain a high level of knowledge about hotel services, amenities, and local attractions.
- Implement and enforce hotel policies and procedures.
- Assist with scheduling front desk staff to ensure adequate coverage.
- Respond to emergencies and coordinate with relevant departments.
- Contribute to creating a positive and productive work environment for the front desk team.
- Upsell hotel services and promotions to guests.
- Monitor guest feedback and take appropriate action to improve satisfaction.
- Ensure the lobby and front desk area are impeccably clean and organized.
- Process guest payments and maintain cash drawer accuracy.
- High school diploma or equivalent; a degree in Hospitality Management is a plus.
- Proven experience in a front desk or guest services role within the hotel industry, with at least 1-2 years in a supervisory capacity.
- Strong leadership and team management skills.
- Excellent customer service and interpersonal skills.
- Proficiency in hotel management software (PMS) and MS Office.
- Ability to remain calm and professional under pressure.
- Strong problem-solving and decision-making abilities.
- Excellent communication and listening skills.
- Flexibility to work shifts, including weekends and holidays.
- Knowledge of upselling techniques.
- A passion for providing outstanding guest experiences.
This advertiser has chosen not to accept applicants from your region.
0
Hotel Front Desk Supervisor
04104 Al Hajar
BHD28000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a prestigious hotel in **A'ali, Northern, BH**, is looking for an experienced and customer-focused Hotel Front Desk Supervisor to lead their front office operations. This role is critical in ensuring a seamless and positive guest experience from check-in to check-out. The ideal candidate will possess exceptional leadership, communication, and organizational skills, with a strong understanding of hotel operations and guest services.
Responsibilities:
Qualifications:
Responsibilities:
- Supervise and train front desk agents, ensuring adherence to hotel standards and procedures.
- Manage guest arrivals and departures, ensuring efficient and welcoming check-in and check-out processes.
- Handle guest inquiries, requests, and complaints promptly and professionally, resolving issues to ensure guest satisfaction.
- Oversee the reservation system, ensuring accuracy of bookings and room allocations.
- Manage cash handling procedures, including balancing the till and processing payments.
- Ensure the front desk area is clean, organized, and presents a professional image.
- Coordinate with other hotel departments (e.g., housekeeping, maintenance, F&B) to address guest needs.
- Develop and implement strategies to enhance guest service and loyalty.
- Assist in creating front desk staff schedules and managing shift coverage.
- Monitor and analyze front office performance metrics, reporting on key indicators.
- Ensure compliance with all hotel policies, procedures, and brand standards.
- Maintain a thorough knowledge of hotel facilities, services, and local attractions.
- Handle emergencies and security issues with calmness and efficiency.
- Contribute to a positive and motivating work environment for the front desk team.
- Act as a point of contact for VIP guests and ensure their needs are met.
Qualifications:
- Proven experience in a front desk or guest services role within the hospitality industry, with at least 2 years in a supervisory capacity.
- Excellent customer service and interpersonal skills.
- Strong communication and problem-solving abilities.
- Proficiency with hotel Property Management Systems (PMS) such as Opera, Fidelio, etc.
- Knowledge of reservation systems and booking procedures.
- Ability to lead and motivate a team.
- Strong organizational skills and attention to detail.
- Basic accounting and cash handling skills.
- Flexibility to work various shifts, including weekends and holidays.
- A professional appearance and demeanor.
- Passion for the hospitality industry and delivering exceptional guest experiences.
- High school diploma or equivalent; a degree in Hospitality Management is a plus.
This advertiser has chosen not to accept applicants from your region.
1
Hotel Front Desk Supervisor
21401 Durrat Al Bahrain
BHD4500 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is looking for an experienced and guest-focused Hotel Front Desk Supervisor to manage the day-to-day operations of the front desk and ensure exceptional service delivery in Jidhafs, Capital, BH . This role requires a leader with strong organizational skills, excellent communication abilities, and a passion for hospitality. You will be responsible for overseeing the front desk team, managing guest check-ins and check-outs, handling guest inquiries and complaints, and ensuring all front office operations run smoothly and efficiently. Key duties include training and scheduling front desk staff, maintaining high standards of guest service, resolving guest issues promptly and professionally, and collaborating with other hotel departments to ensure a seamless guest experience. The ideal candidate will possess a thorough understanding of hotel operations, including reservation systems, billing procedures, and front desk management software. You will be instrumental in creating a welcoming atmosphere for guests and ensuring their stay is comfortable and memorable. Experience in managing VIP guests and handling group bookings is a plus. This position requires strong problem-solving skills, the ability to multitask, and a proactive approach to anticipating guest needs. You will be responsible for monitoring the performance of the front desk team, providing feedback, and coaching for improvement. Maintaining accurate guest records and ensuring the security of guest information is also crucial. A commitment to upholding the hotel's brand standards and driving guest satisfaction scores is essential. The ability to work flexible hours, including evenings, weekends, and holidays, is a requirement. Strong attention to detail and excellent cash handling skills are also necessary.
Qualifications:
Qualifications:
- High school diploma or equivalent; hospitality or management degree preferred.
- Minimum of 2 years of experience in a hotel front desk or supervisory role.
- Proficiency with hotel property management systems (PMS).
- Excellent customer service and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to lead and motivate a team.
- Familiarity with reservation procedures and front office operations.
- Good communication and problem-solving skills.
This advertiser has chosen not to accept applicants from your region.
2
Hotel Front Desk Manager
00041 Muharraq, Muharraq
BHD40000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a prestigious hospitality establishment, is seeking an experienced and dynamic Hotel Front Desk Manager to oversee all operations at their front desk in Muharraq, Muharraq, BH . This key role is responsible for ensuring exceptional guest service, managing front desk staff, and maintaining the smooth and efficient running of the reception area. The ideal candidate will possess strong leadership qualities, excellent customer service skills, and a comprehensive understanding of hotel operations and reservation systems.
Responsibilities:
Responsibilities:
- Manage and supervise the daily operations of the front desk, including check-in, check-out, reservations, and guest inquiries.
- Lead, train, schedule, and motivate a team of front desk agents to deliver outstanding guest service.
- Ensure all guests receive a warm welcome and efficient service throughout their stay.
- Handle guest complaints and concerns promptly and professionally, aiming for guest satisfaction.
- Oversee the reservation process, ensuring accuracy and availability.
- Manage the property management system (PMS) and other front office software.
- Develop and implement front desk policies and procedures to enhance efficiency and guest experience.
- Monitor and control front desk operational costs, including staffing and supplies.
- Liaise with other hotel departments, such as housekeeping, maintenance, and F&B, to ensure seamless guest experiences.
- Prepare daily reports, occupancy forecasts, and revenue summaries.
- Ensure the cleanliness and presentation of the front desk area and lobby.
- Conduct regular performance reviews for front desk staff.
- Implement strategies to maximize room occupancy and revenue.
- Stay informed about local attractions and services to assist guests.
- Maintain a high level of professionalism and appearance.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent experience.
- Minimum of 5 years of experience in hotel front desk operations, with at least 2 years in a supervisory or management role.
- Proven experience with hotel Property Management Systems (PMS) is essential.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Customer-focused attitude with a passion for service excellence.
- Ability to remain calm and effective under pressure.
- Proficiency in Microsoft Office Suite.
- Knowledge of reservation systems and revenue management principles.
- Fluency in English is required; proficiency in other languages is a plus.
- A professional appearance and demeanor.
This advertiser has chosen not to accept applicants from your region.
3
Boutique Hotel Front Desk Manager
557 Tubli, Central
BHD18 Hourly
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a highly-rated boutique hotel known for its exceptional guest experiences, is seeking an experienced and charismatic Front Desk Manager to oversee operations in Budaiya, Northern, BH . This pivotal role requires a leader passionate about hospitality, with a keen eye for detail and a commitment to delivering unparalleled service. The Front Desk Manager will be responsible for managing the daily operations of the front desk, including check-in/check-out procedures, guest inquiries, reservations, and ensuring guest satisfaction from arrival to departure. You will lead, train, and motivate a team of front desk agents, fostering a positive and productive work environment. Key responsibilities include developing and implementing efficient front desk procedures, managing guest complaints and resolving them effectively, and coordinating with other hotel departments such as housekeeping, F&B, and maintenance to ensure seamless guest experiences. The ideal candidate will possess strong organizational and multitasking abilities, excellent communication skills, and a professional demeanor. Experience with property management systems (PMS) is essential. You should be adept at managing staff schedules, handling financial transactions accurately, and maintaining high standards of cleanliness and presentation at the front desk. This role is perfect for someone who thrives in a fast-paced environment and genuinely enjoys making guests feel welcome and valued. We are looking for an individual who can uphold the hotel’s reputation for excellence and contribute to its continued success. Responsibilities:
- Supervise and manage all front desk operations and staff.
- Ensure a warm and efficient welcome for all guests.
- Handle check-in and check-out processes accurately.
- Manage guest reservations and inquiries via phone, email, and in person.
- Resolve guest complaints and concerns promptly and professionally.
- Train and mentor front desk agents, fostering a team-oriented environment.
- Develop and implement standard operating procedures for the front desk.
- Coordinate with various hotel departments to ensure guest satisfaction.
- Oversee the accurate handling of cash and credit card transactions.
- Maintain the appearance and cleanliness of the lobby and front desk area.
- Analyze guest feedback and implement improvements.
- Manage staff schedules and ensure adequate coverage.
- Conduct performance reviews for front desk staff.
- Minimum of 3 years of experience in a front desk or guest services role, with at least 1 year in a supervisory capacity.
- Proven experience in the hospitality industry, preferably within a boutique hotel setting.
- Proficiency with Property Management Systems (PMS) and reservation software.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Fluency in English is required; knowledge of additional languages is a plus.
- A passion for delivering outstanding customer service.
This advertiser has chosen not to accept applicants from your region.
4
Front Desk Receptionist
Manama, Capital
RESO
Posted 5 days ago
Job Viewed
Job Description
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
On an exclusive island in the heart of the Kingdom’s capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.
Join Our Team
We are currently looking for a Front Desk Receptionist who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape employee experience by providing exceptional knowledge and service in support of our world-renowned hotels.
The Front Desk Receptionist Key Responsibilities Will Be
Tax free Salary, Service charge, complimentary full board living accommodation in a high quality, well-resourced staff housing, paid home leave tickets, vibrant social and sporting events, free transportation to and from work, end of Service Gratuity, excellent Learning & Development Program, Vibrant staff fitness facilities including Swimming Pool and many more. #J-18808-Ljbffr
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
On an exclusive island in the heart of the Kingdom’s capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.
Join Our Team
We are currently looking for a Front Desk Receptionist who shares a passion for excellence and who infuses enthusiasm into everything they do. This position has the opportunity to shape employee experience by providing exceptional knowledge and service in support of our world-renowned hotels.
The Front Desk Receptionist Key Responsibilities Will Be
- The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
- The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
- The ability to handle a multitude of keys.
- The ability to quote and be familiar with room and rate availability for current and future dates.
- The ability to accept reservations, changes and cancellations in the absence of reservations staff.
- The ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.
- The ability to work closely with the Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest requests.
- The ability to handle guest problems or complaints.
- The ability to utilize the computer system in running daily reports and in blocking special requests.
- The ability to keep all support departments informed of necessary information or requests.
- The ability to handle safety deposit box requests, including distributing, giving access to and closing procedures.
- The ability to complete key packets and vouchers, and to modify registration cards.
- The ability to check guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts.
- The ability to maintain a balanced bank assigned to you from the hotel.
- The ability to reconcile all transactions at the close of the shift and to cash out.
- The ability to recite hours of operation of all hotel facilities and special service codes.
- The ability to understand the tasks performed by a telephone operator, a reservationist, a concierge and a housekeeper.
- The ability to handle hotel emergency procedures and situations with maturity and professionalism.
- The ability to perform as night receptionist and assist with the night audit procedures.
- The ability to perform tasks and projects as delegated by the Assistant Manager, Night Manager, Front Office Manager or Rooms Division Manager.
- Previous Front Desk or Front Office experience preferred, especially in a luxury environment.
- The ability to work rotating shifts will be required and may change depending on Hotel’s occupancy.
- Must have strong communication skills, and ability to adapt to constant change within the Hotel.
- Previous customer experience and ability to work effectively under pressure.
- Strong attention to detail and problem-solving skills
- Must be able to work as part of a team.
- Good communication skills - Reading, writing, and oral proficiency in the English language
- Excellent computer skills, especially Excel proficiency; knowledge of OPERA (or equivalent PMS) and experience in cashiering preferred.
Tax free Salary, Service charge, complimentary full board living accommodation in a high quality, well-resourced staff housing, paid home leave tickets, vibrant social and sporting events, free transportation to and from work, end of Service Gratuity, excellent Learning & Development Program, Vibrant staff fitness facilities including Swimming Pool and many more. #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
5
Front Desk Supervisor
Manama, Capital
Hilton
Posted 20 days ago
Job Viewed
Job Description
A Front Desk Supervisor supervises the activities managed at the hotel front desk, including check-in/check-out, Guest requests, concierge services and promotion of in-house activities.
**What will I be doing?**
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Supervise Front Desk operations during your assigned shift to a consistently high standard
+ Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
+ Advise your shift team of any special events or VIP Guests in the hotel that day
+ Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
+ Maximize sales revenues through up-selling and marketing program
+ Manage Guest requests, inquiries, and complaints promptly and completely
+ Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
**What are we looking for?**
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Front Office experience in the hotel, leisure, and/or retail sector
+ Strong commercial/business awareness and demonstration of sales capabilities
+ Calm, organized work ethic with the ability to prioritize and meet deadlines
+ Excellent supervisory, inter-personal, and communication skills
+ A passion for delivering exceptional levels of Guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ A relevant supervisory/management certificate/diploma or degree
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Desk Supervisor_
**Location:** _null_
**Requisition ID:** _HOT0BQT1_
**EOE/AA/Disabled/Veterans**
**What will I be doing?**
As a Front Desk Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Desk Supervisor is responsible for supervising the activities that create the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
+ Supervise Front Desk operations during your assigned shift to a consistently high standard
+ Ensure your shift team have a current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events
+ Advise your shift team of any special events or VIP Guests in the hotel that day
+ Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work
+ Maximize sales revenues through up-selling and marketing program
+ Manage Guest requests, inquiries, and complaints promptly and completely
+ Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
**What are we looking for?**
A Front Desk Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Front Office experience in the hotel, leisure, and/or retail sector
+ Strong commercial/business awareness and demonstration of sales capabilities
+ Calm, organized work ethic with the ability to prioritize and meet deadlines
+ Excellent supervisory, inter-personal, and communication skills
+ A passion for delivering exceptional levels of Guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ A relevant supervisory/management certificate/diploma or degree
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Front Desk Supervisor_
**Location:** _null_
**Requisition ID:** _HOT0BQT1_
**EOE/AA/Disabled/Veterans**
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Hotel positions Jobs in Bahrain !
6
Front Desk Manager
703 Amwaj Islands
BHD2200 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a polished and customer-focused Front Desk Manager to lead their hospitality team in **Isa Town, Southern, BH**. This key role is responsible for ensuring exceptional guest experiences from the moment they arrive. The Front Desk Manager will oversee the daily operations of the front desk, manage guest check-ins and check-outs, handle inquiries and complaints, and maintain high standards of service. You will lead, train, and motivate a team of receptionists and front desk staff, fostering a welcoming and efficient environment. The ideal candidate will have a strong understanding of hotel operations, reservation systems, and customer service best practices. Excellent communication, problem-solving, and organizational skills are essential. You will be responsible for creating efficient desk procedures, managing staffing schedules, and ensuring the front desk operates smoothly and professionally at all times. This role involves collaborating with other departments, such as housekeeping and food and beverage, to ensure seamless guest satisfaction. We are looking for a dynamic individual with a passion for hospitality and a commitment to delivering outstanding service. If you have a proven ability to manage a team, resolve guest issues effectively, and create a positive impression for visitors to the Southern Governorate, we encourage you to apply.
Key Responsibilities:
Key Responsibilities:
- Manage daily operations of the front desk, ensuring efficiency and guest satisfaction.
- Supervise, train, and mentor front desk staff.
- Handle guest check-ins and check-outs with professionalism and accuracy.
- Address guest inquiries, requests, and complaints promptly and effectively.
- Maintain high standards of customer service and hospitality.
- Develop and implement front desk procedures and policies.
- Manage staffing schedules and ensure adequate coverage.
- Oversee room assignments and special requests.
- Liaise with other hotel departments to ensure seamless guest service.
- Monitor and manage online reviews and guest feedback.
- Ensure the front desk area is well-maintained and presentable.
- Handle cash, credit card transactions, and reconcile daily reports.
- High school diploma or equivalent; a degree in Hospitality Management or a related field is preferred.
- Minimum of 3 years of experience in a front desk or guest services role, with at least 1 year in a supervisory capacity.
- Proven experience with property management systems (PMS) and reservation software.
- Excellent customer service, communication, and interpersonal skills.
- Strong organizational and multitasking abilities.
- Ability to remain calm and professional under pressure.
- Leadership skills with the ability to motivate and manage a team.
- Knowledge of hospitality industry standards and best practices.
- Fluency in English; proficiency in Arabic is a plus.
This advertiser has chosen not to accept applicants from your region.
7
Front Desk Supervisor
505 Seef, Capital
BHD30000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a premier hospitality establishment, is seeking a professional and engaging Front Desk Supervisor to lead their front office operations in Seef, Capital, BH . This role is key to ensuring a seamless and memorable guest experience from arrival to departure. The ideal candidate will possess excellent customer service skills, strong leadership abilities, and a thorough understanding of hotel operations. Responsibilities include supervising front desk staff, managing guest check-ins and check-outs, handling guest inquiries and resolving complaints promptly and efficiently, coordinating with other hotel departments (e.g., housekeeping, maintenance), managing room inventory and rates, ensuring the cleanliness and presentation of the lobby and front desk area, and implementing front office policies and procedures. You will also be responsible for training front desk associates, conducting performance evaluations, and maintaining high standards of service quality. A minimum of 2 years of experience in a front desk or guest services role within the hospitality industry, with at least 1 year in a supervisory capacity, is required. Proficiency in hotel management software (PMS) is essential. Excellent communication, problem-solving, and interpersonal skills are mandatory. A passion for hospitality and a commitment to guest satisfaction are paramount. We offer a competitive salary, attractive benefits, and opportunities for career growth within a renowned hospitality group.
This advertiser has chosen not to accept applicants from your region.
8
Front Desk - Agent
Manama, Capital
Marriott International, Inc
Posted today
Job Viewed
Job Description
**Job Number** 22149345
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Bahrain, Building 112 Road 40, Manama, Bahrain, Bahrain VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
**Job Category** Rooms & Guest Services Operations
**Location** The Ritz-Carlton Bahrain, Building 112 Road 40, Manama, Bahrain, Bahrain VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.
This advertiser has chosen not to accept applicants from your region.
9