206 Hotels And Resorts jobs in Bahrain

Guest Relations

BHD20000 - BHD40000 Y Palm Stays

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Job Description

Company Description

At Palm Stays, we specialize in providing short-term and vacation rental experiences that feel like home. As Bahrain's leading property management and rental platform, we pride ourselves on delivering exceptional stays for guests while ensuring our landlords' properties are managed with care and efficiency.

Position Overview

We are looking for a Guest Relations & Operations Coordinator to join our growing team.
This is a full-time on-site role. This role is ideal for someone proactive, organised, and passionate about hospitality. You will be the key point of contact for guests during their stay and ensure smooth daily operations across our managed properties.

Key Responsibilities

  • Handle check-ins and check-outs for guests in a professional and friendly manner.
  • Communicate with guests throughout their stay to ensure comfort and address any requests or issues promptly.
  • Coordinate cleaning schedules and ensure properties are prepared before each booking.
  • Work closely with housekeeping and maintenance teams to ensure all properties meet Palm Stays' quality standards.
  • Inspect properties regularly to ensure everything is in excellent condition.
  • Restock essentials (toiletries, amenities, etc.) when needed.
  • Inform authorities and take appropriate actions in case of emergencies or property-related matters.
  • Maintain accurate records and reports related to property operations.

Requirements

  • Valid driving license (mandatory).
  • High school diploma or equivalent.
  • Fluent in English and Arabic (other languages are a plus).
  • Excellent communication and problem-solving skills.
  • Responsible, detail-oriented, and able to work independently.
  • Previous experience in hospitality, guest relations, or property management is an advantage.
  • Excellent problem-solving abilities and attention to detail
  • Strong Customer Service and Communication skills

What We Offer

Competitive salary and performance incentives.

Dynamic and supportive work environment.

Opportunity to grow with a fast-expanding property management company.

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Guest Relations Manager

Manama, Capital Domo Ventures W.L.L.

Posted 1 day ago

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Job Description

We are seeking a passionate and detail-oriented individual to join our client as a Guest Relation Manager. In this role, you will play a pivotal role in ensuring exceptional guest experiences, fostering a collaborative team environment, and driving continuous improvement.

Key Accountabilities
  • Candidate will be the champion for guest satisfaction, overseeing all aspects of the guest journey. This includes managing guest experience protocols, proactively identifying and resolving guest concerns, and implementing initiatives to consistently exceed guest expectations.
  • Candidate will provide effective leadership and mentorship to staff, fostering a positive and collaborative team environment that promotes growth and excellence.
  • Candidate will actively solicit and analyze guest feedback, identifying trends and opportunities for continuous improvement across all touchpoints.
  • Candidate will ensure exceptional service for VIP guests, delivering personalized attention and exceeding their expectations.
  • Candidate will ensure smooth day-to-day operations through efficient management of administrative duties and proactive completion of tasks like room inspections.
  • Candidate will set the tone for a positive experience by greeting and welcoming guests upon arrival with genuine hospitality.
Key Requirements
  • BSc in Hospitality and Hotel Administration.
  • Possess excellent communication and interpersonal skills.
  • Be a strong problem-solver with a proactive approach.
  • Demonstrate a commitment to teamwork and collaboration.
  • Have a high level of attention to detail and a commitment to quality.

This is an exciting opportunity for a passionate individual to make a real difference in the guest experience. If you are looking for a challenging and rewarding career, we encourage you to apply:

#J-18808-Ljbffr
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Guest Relations Manager

55501 Askar, Southern BHD65000 Annually WhatJobs

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Job Description

full-time
Our client, a prestigious hospitality group, is looking for an experienced and dynamic Guest Relations Manager to oversee guest satisfaction and enhance the overall guest experience. This hybrid role requires a balance of on-site presence in Janabiyah, Northern, BH , and remote administrative duties. You will be the primary point of contact for guests, ensuring their needs are met proactively and any issues are resolved swiftly and professionally. Your role is critical in maintaining our client's reputation for exceptional service and fostering guest loyalty.

Key Responsibilities:
  • Develop and implement strategies to enhance guest satisfaction and service standards.
  • Oversee the daily operations of the guest relations department, including front desk and concierge services.
  • Train, mentor, and manage a team of guest relations officers.
  • Handle guest inquiries, complaints, and requests with professionalism and efficiency.
  • Build and maintain strong relationships with guests, anticipating their needs and preferences.
  • Conduct regular guest feedback surveys and analyze results to identify areas for improvement.
  • Collaborate with other hotel departments, such as F&B, Housekeeping, and Sales, to ensure seamless guest experiences.
  • Manage VIP guest services and special arrangements.
  • Monitor online reviews and social media for guest feedback and respond appropriately.
  • Prepare departmental reports on guest satisfaction, occupancy rates, and service performance.
Qualifications:
  • Minimum of 5 years of experience in a guest relations or similar role within the hospitality industry.
  • Proven track record of exceptional customer service and conflict resolution skills.
  • Strong leadership and team management abilities.
  • Excellent communication, interpersonal, and presentation skills.
  • Proficiency in hotel management software and standard office applications.
  • Ability to work effectively in a fast-paced environment and handle multiple priorities.
  • Knowledge of local attractions and services is a plus.
  • Flexibility to work varied shifts, including weekends and holidays, with remote capabilities for specific tasks.
  • A passion for hospitality and creating memorable guest experiences.
This role offers a unique blend of on-site engagement and remote flexibility, perfect for a leader who thrives on personal interaction while appreciating the efficiency of remote work. Join our client and be instrumental in shaping unforgettable guest journeys in Janabiyah, Northern, BH .
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Guest Relations Manager

30001 Tubli BHD60000 Annually WhatJobs

Posted 1 day ago

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Job Description

full-time
Our client, a prestigious hospitality establishment located in Isa Town, Southern, BH , is looking for an accomplished Guest Relations Manager to oversee and elevate the guest experience. This pivotal role requires an individual with exceptional interpersonal skills, a keen eye for detail, and a passion for service excellence. The Guest Relations Manager will be responsible for leading the front desk and concierge teams, ensuring seamless check-in and check-out processes, and proactively addressing guest needs and concerns. You will develop and implement strategies to enhance guest satisfaction, build loyalty, and gather feedback for continuous improvement. This includes managing guest complaints and service recovery effectively, transforming potentially negative situations into positive outcomes. The role involves training and motivating the guest relations staff, setting high service standards, and ensuring their professional development. You will also collaborate with other hotel departments, such as housekeeping, food and beverage, and maintenance, to coordinate services and ensure a consistent, high-quality experience for all guests. Key responsibilities include maintaining the hotel's reputation for outstanding service, analyzing guest feedback data, and reporting on key performance indicators to senior management. The Guest Relations Manager will be a key point of contact for VIP guests, ensuring their stay is personalized and memorable. A strong understanding of hotel management software and operational procedures is essential. This position offers an excellent opportunity to make a significant impact on the guest experience and contribute to the success of a leading hospitality brand. The ideal candidate will possess a proven track record in luxury hotel environments, demonstrating leadership capabilities and a commitment to exceeding expectations. We seek an individual who is passionate about creating memorable moments for guests and fostering a positive and productive work environment for the team. Your expertise will be instrumental in maintaining our client's reputation for unparalleled service and guest satisfaction in the vibrant hospitality landscape of Isa Town.
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Guest Relations Manager

00948 Southern, Southern BHD60000 Annually WhatJobs

Posted 1 day ago

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Job Description

full-time
Our client, a renowned luxury establishment in the hospitality sector, is seeking an experienced and charismatic Guest Relations Manager. This role requires a blend of on-site presence to engage directly with guests and manage operations, combined with remote flexibility for administrative tasks and strategic planning. You will be the face of exceptional customer service, ensuring every guest has a memorable and positive experience. Your primary goal will be to enhance guest satisfaction, build loyalty, and uphold the establishment's reputation for excellence.

Responsibilities:
  • Oversee all guest interactions, ensuring prompt, courteous, and efficient service.
  • Manage guest complaints and service issues, resolving them effectively and to the guest's satisfaction.
  • Develop and implement strategies to enhance the overall guest experience.
  • Coordinate with various departments (Front Desk, Housekeeping, Food & Beverage) to ensure seamless service delivery.
  • Welcome VIP guests and ensure their needs are met throughout their stay.
  • Gather guest feedback through surveys and direct interaction, providing actionable insights to management.
  • Train and mentor front-line staff on service standards and guest relations protocols.
  • Maintain a high level of professionalism and knowledge of the property's offerings.
  • Manage loyalty programs and initiatives to encourage repeat business.
  • Handle reservations and special requests with meticulous attention to detail.
  • Conduct regular walk-throughs of the property to ensure standards are maintained.
  • Prepare daily and weekly reports on guest feedback and operational issues.

Qualifications:
  • Proven experience as a Guest Relations Manager or in a similar customer-facing role within the hospitality industry.
  • Exceptional communication, interpersonal, and problem-solving skills.
  • Strong understanding of hotel operations and service standards.
  • Ability to remain calm and professional under pressure.
  • Proficiency in hotel management software.
  • A passion for delivering outstanding guest service.
  • Flexibility to work a hybrid schedule, including some evenings, weekends, and holidays.
  • Fluency in English is essential; additional languages are a plus.
  • Adept at using remote collaboration tools for planning and reporting.
This position, based in Nuwaidrat, Southern, BH , offers a hybrid work model, allowing for a balance between on-site engagement and remote operational management. We are looking for a dedicated professional who can elevate our guest experience.
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Guest Relations Manager

707 Tubli BHD4800 Annually WhatJobs

Posted 1 day ago

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Job Description

full-time
Our client is seeking a sophisticated and customer-focused Guest Relations Manager to enhance the guest experience at their prestigious establishment in **Isa Town, Southern, BH**. This role is pivotal in ensuring guest satisfaction, resolving issues promptly, and fostering a welcoming and memorable atmosphere. You will be the primary point of contact for guests, addressing inquiries, managing special requests, and anticipating their needs to provide personalized service. The ideal candidate will possess exceptional interpersonal and communication skills, with a refined understanding of luxury hospitality standards. Responsibilities include overseeing the front desk operations, coordinating with various hotel departments to ensure seamless service delivery, and managing guest feedback and reviews. You will be instrumental in developing and implementing strategies to enhance guest loyalty and satisfaction, driving repeat business and positive word-of-mouth. A proven track record in a similar role within the hospitality industry is essential. You will also be responsible for training and leading a team of guest relations officers, ensuring they embody the highest standards of professionalism and service. The ability to handle challenging situations with grace and efficiency is paramount. This position offers an exciting opportunity to contribute to the reputation of a leading hospitality provider. The successful applicant will demonstrate a passion for service excellence, a proactive approach to problem-solving, and the ability to create a positive and lasting impression on every guest. We are looking for an individual who can uphold our client's brand values and elevate the overall guest experience to new heights. Your dedication to exceeding guest expectations will be key to this role's success.
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Guest Relations Manager

2012 Busaiteen, Muharraq BHD35000 Annually WhatJobs

Posted 1 day ago

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Job Description

full-time
Our client is looking for a charismatic and experienced Guest Relations Manager to enhance the guest experience at their upscale establishment. This hands-on role is integral to ensuring every guest feels welcomed, valued, and receives exceptional service throughout their stay. You will be the primary point of contact for guest inquiries, feedback, and any special requests, aiming to resolve issues efficiently and professionally. The Manager will lead the front desk and concierge teams, fostering a positive and service-oriented environment. Responsibilities include training staff on service standards, managing VIP guest expectations, and implementing initiatives to improve guest satisfaction. The ideal candidate will have a passion for hospitality, excellent communication skills, and a keen eye for detail in anticipating guest needs. Experience in luxury hotel management is highly desirable.

Key Responsibilities:
  • Oversee the daily operations of the front desk, concierge, and bell services.
  • Ensure all guests receive a warm and professional welcome and departure experience.
  • Act as a primary point of contact for guest inquiries, concerns, and special requests.
  • Resolve guest complaints and service issues promptly and effectively, ensuring guest satisfaction.
  • Develop and implement service standards and training programs for guest-facing staff.
  • Manage VIP guest services, ensuring personalized attention and memorable experiences.
  • Collaborate with other hotel departments to ensure seamless service delivery.
  • Monitor guest feedback channels and implement improvements based on reviews and suggestions.
  • Manage staffing levels and schedules for the guest relations team.
  • Maintain a high level of product knowledge and local information to assist guests.

Qualifications:
  • Minimum of 3-5 years of experience in hospitality management, with a focus on guest relations or front office operations.
  • Proven track record of delivering exceptional customer service.
  • Strong leadership, training, and team development skills.
  • Excellent communication, interpersonal, and problem-solving abilities.
  • Proficiency in hotel management software (PMS).
  • Ability to remain calm and effective under pressure.
  • Adept at anticipating guest needs and proactively offering solutions.
  • Fluency in English; knowledge of additional languages is a plus.
  • Bachelor's degree in Hospitality Management or a related field is preferred.
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Guest Relations Manager

2103 Sanad BHD50000 Annually WhatJobs

Posted 2 days ago

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Job Description

full-time
Our client, a prestigious hospitality establishment in Janabiyah, Northern, BH , is seeking a sophisticated and service-oriented Guest Relations Manager. This role is central to ensuring an exceptional guest experience, fostering loyalty, and maintaining the reputation of our establishment. The Guest Relations Manager will oversee all aspects of guest services, from arrival to departure, ensuring that every interaction is memorable and exceeds expectations. You will lead a team of front desk staff, concierge, and bell staff, providing training, guidance, and motivation to maintain the highest standards of service. Key responsibilities include handling guest inquiries, requests, and complaints with professionalism and efficiency, anticipating guest needs, and implementing personalized service initiatives. This role requires a proactive approach to problem-solving and a genuine passion for hospitality. You will be responsible for managing guest feedback, identifying areas for service improvement, and implementing solutions. The Guest Relations Manager will also work closely with other departments, such as F&B, housekeeping, and events, to ensure seamless coordination and a cohesive guest experience. The ideal candidate will have a strong understanding of luxury service standards, excellent communication and interpersonal skills, and the ability to remain calm and effective under pressure. This is an on-site position requiring a strong presence and dedication to guest satisfaction. You will be the face of our guest services, embodying the values and commitment to excellence that define our brand. Join a vibrant team dedicated to creating unparalleled hospitality experiences in a beautiful location.

Responsibilities:
  • Oversee daily operations of the front desk, concierge, and bell desk.
  • Lead, train, and motivate the guest relations team to deliver exceptional service.
  • Manage guest arrivals and departures, ensuring a smooth and welcoming process.
  • Handle guest inquiries, requests, and resolve complaints promptly and effectively.
  • Develop and implement personalized guest service initiatives.
  • Monitor guest feedback and implement improvements to enhance satisfaction.
  • Coordinate with other departments to ensure seamless guest experiences.
  • Maintain high standards of presentation and professionalism within the guest relations team.
  • Uphold the establishment's reputation for excellence in service.
  • Conduct regular team meetings and performance evaluations.
  • Manage VIP guest arrangements and special requests.
  • Ensure compliance with all hotel policies and procedures.
Qualifications:
  • Bachelor's degree in Hospitality Management or a related field.
  • Minimum of 5 years of experience in hotel front office or guest relations management.
  • Proven experience in leading and managing a team.
  • Excellent knowledge of hotel operations and service standards.
  • Exceptional communication, interpersonal, and problem-solving skills.
  • Proficiency in hotel management software (PMS).
  • Strong command of English and Arabic languages is essential.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • A passion for delivering outstanding customer service.
  • Impeccable grooming and presentation.
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Guest Relations Manager

770 Tubli, Central BHD60000 Annually WhatJobs

Posted 2 days ago

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Job Description

full-time
Our client, a prominent establishment in the hospitality sector, is seeking an experienced and dynamic Guest Relations Manager to enhance the guest experience at their **Riffa, Southern, BH** location. This role is pivotal in ensuring that every guest receives exceptional service, leading to high satisfaction and repeat business. You will be responsible for overseeing the front desk operations, managing guest inquiries and complaints, and implementing strategies to elevate service standards. This is an on-site position requiring your full dedication to guest satisfaction.

Responsibilities:
  • Oversee all guest-facing operations, including the front desk, concierge, and concierge services.
  • Develop and implement service standards and procedures to ensure a consistently high level of guest satisfaction.
  • Handle guest inquiries, requests, and complaints promptly and professionally, resolving issues to the guest's satisfaction.
  • Build and maintain strong relationships with guests, anticipating their needs and preferences.
  • Train, supervise, and motivate front desk staff, ensuring they are knowledgeable and provide excellent service.
  • Monitor guest feedback and online reviews, identifying areas for improvement and implementing corrective actions.
  • Collaborate with other departments, such as F&B and housekeeping, to ensure seamless guest experiences.
  • Manage guest loyalty programs and initiatives to encourage repeat bookings.
  • Ensure all guest-related administrative tasks are handled efficiently and accurately.
  • Stay updated on industry trends and best practices in guest relations and hospitality management.
Qualifications:
  • Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
  • Minimum of 5 years of experience in guest relations, front office management, or a similar role in the hospitality industry.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Proven ability to handle challenging situations and resolve guest complaints effectively.
  • Strong leadership and team management capabilities.
  • Proficiency in property management systems (PMS) and other relevant hotel software.
  • A passion for delivering exceptional customer service.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • A professional and polished demeanor.
  • Fluency in English; additional languages are a plus.
This on-site role offers a fantastic opportunity to shape the guest experience in a leading hospitality venue. We are looking for an individual with a keen eye for detail and a genuine commitment to creating memorable stays for our guests. If you are a service-oriented professional with a flair for hospitality, we invite you to apply.
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Guest Relations Manager

603 Muharraq, Muharraq BHD2800 Annually WhatJobs

Posted 3 days ago

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Job Description

full-time
Our client, a prestigious upscale hotel in Muharraq, Muharraq, BH , is seeking a proactive and customer-focused Guest Relations Manager to lead their front-of-house operations and ensure an exceptional guest experience. This role is pivotal in creating a welcoming atmosphere, addressing guest needs, and resolving any issues that may arise, aiming for consistent guest satisfaction and loyalty. The ideal candidate will have a polished demeanor, excellent communication skills, and a passion for hospitality. You will be responsible for supervising the front desk team, managing guest feedback, and implementing service standards that align with the hotel's luxury brand.

Key Responsibilities:
  • Oversee daily front desk operations, ensuring efficient check-in and check-out processes.
  • Welcome guests, manage their needs, and provide personalized service throughout their stay.
  • Address and resolve guest complaints and concerns promptly and professionally.
  • Monitor guest feedback from various channels (surveys, online reviews, direct comments) and implement improvements.
  • Train, motivate, and supervise the front desk team, fostering a positive and guest-centric environment.
  • Ensure adherence to hotel policies, procedures, and service standards.
  • Coordinate with other hotel departments (Housekeeping, F&B, Maintenance) to ensure seamless service delivery.
  • Manage VIP guest services and special requests.
  • Maintain up-to-date knowledge of hotel services, amenities, and local attractions.
  • Assist in developing and implementing guest loyalty programs.
Qualifications:
  • Bachelor's degree in Hospitality Management, Tourism, or a related field.
  • Minimum of 3-5 years of experience in a guest relations or front office supervisory role within a reputable hotel.
  • Excellent interpersonal, communication, and problem-solving skills.
  • Strong customer service orientation with a professional and friendly attitude.
  • Proficiency in hotel management software (PMS) and standard office applications.
  • Ability to remain calm and effective in high-pressure situations.
  • Fluency in English is essential; proficiency in Arabic or other languages is a strong advantage.
  • Demonstrated leadership potential and ability to motivate a team.
  • A keen eye for detail and a commitment to delivering high standards of service.
  • Flexibility to work shifts, including weekends and holidays.
This is a fantastic opportunity for a dedicated hospitality professional to grow their career and contribute to the success of a renowned hotel. If you are passionate about creating memorable guest experiences, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
 

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