206 Hotels And Resorts jobs in Bahrain

We are seeking a passionate and detail-oriented individual to join our client as a Guest Relation Manager. In this role, you will play a pivotal role in ensuring exceptional guest experiences, fostering a collaborative team environment, and driving continuous improvement.

• Candidate will be the champion for guest satisfaction, overseeing all aspects of the guest journey. This includes managing guest experience protocols, proactively identifying and resolving guest concerns, and implementing initiatives to consistently exceed guest expectations.
• Candidate will provide effective leadership and mentorship to staff, fostering a positive and collaborative team environment that promotes growth and excellence.
• Candidate will actively solicit and analyze guest feedback, identifying trends and opportunities for continuous improvement across all touchpoints.
• Candidate will ensure exceptional service for VIP guests, delivering personalized attention and exceeding their expectations.
• Candidate will ensure smooth day-to-day operations through efficient management of administrative duties and proactive completion of tasks like room inspections.
• Candidate will set the tone for a positive experience by greeting and welcoming guests upon arrival with genuine hospitality.

• BSc in Hospitality and Hotel Administration.
• Possess excellent communication and interpersonal skills.
• Be a strong problem-solver with a proactive approach.
• Demonstrate a commitment to teamwork and collaboration.
• Have a high level of attention to detail and a commitment to quality.

This is an exciting opportunity for a passionate individual to make a real difference in the guest experience. If you are looking for a challenging and rewarding career, we encourage you to apply:

• Develop and implement strategies to enhance guest satisfaction and service standards.
• Oversee the daily operations of the guest relations department, including front desk and concierge services.
• Train, mentor, and manage a team of guest relations officers.
• Handle guest inquiries, complaints, and requests with professionalism and efficiency.
• Build and maintain strong relationships with guests, anticipating their needs and preferences.
• Conduct regular guest feedback surveys and analyze results to identify areas for improvement.
• Collaborate with other hotel departments, such as F&B, Housekeeping, and Sales, to ensure seamless guest experiences.
• Manage VIP guest services and special arrangements.
• Monitor online reviews and social media for guest feedback and respond appropriately.
• Prepare departmental reports on guest satisfaction, occupancy rates, and service performance.

• Minimum of 5 years of experience in a guest relations or similar role within the hospitality industry.
• Proven track record of exceptional customer service and conflict resolution skills.
• Strong leadership and team management abilities.
• Excellent communication, interpersonal, and presentation skills.
• Proficiency in hotel management software and standard office applications.
• Ability to work effectively in a fast-paced environment and handle multiple priorities.
• Knowledge of local attractions and services is a plus.
• Flexibility to work varied shifts, including weekends and holidays, with remote capabilities for specific tasks.
• A passion for hospitality and creating memorable guest experiences.

• Oversee all guest interactions, ensuring prompt, courteous, and efficient service.
• Manage guest complaints and service issues, resolving them effectively and to the guest's satisfaction.
• Develop and implement strategies to enhance the overall guest experience.
• Coordinate with various departments (Front Desk, Housekeeping, Food & Beverage) to ensure seamless service delivery.
• Welcome VIP guests and ensure their needs are met throughout their stay.
• Gather guest feedback through surveys and direct interaction, providing actionable insights to management.
• Train and mentor front-line staff on service standards and guest relations protocols.
• Maintain a high level of professionalism and knowledge of the property's offerings.
• Manage loyalty programs and initiatives to encourage repeat business.
• Handle reservations and special requests with meticulous attention to detail.
• Conduct regular walk-throughs of the property to ensure standards are maintained.
• Prepare daily and weekly reports on guest feedback and operational issues.

• Proven experience as a Guest Relations Manager or in a similar customer-facing role within the hospitality industry.
• Exceptional communication, interpersonal, and problem-solving skills.
• Strong understanding of hotel operations and service standards.
• Ability to remain calm and professional under pressure.
• Proficiency in hotel management software.
• A passion for delivering outstanding guest service.
• Flexibility to work a hybrid schedule, including some evenings, weekends, and holidays.
• Fluency in English is essential; additional languages are a plus.
• Adept at using remote collaboration tools for planning and reporting.

• Oversee the daily operations of the front desk, concierge, and bell services.
• Ensure all guests receive a warm and professional welcome and departure experience.
• Act as a primary point of contact for guest inquiries, concerns, and special requests.
• Resolve guest complaints and service issues promptly and effectively, ensuring guest satisfaction.
• Develop and implement service standards and training programs for guest-facing staff.
• Manage VIP guest services, ensuring personalized attention and memorable experiences.
• Collaborate with other hotel departments to ensure seamless service delivery.
• Monitor guest feedback channels and implement improvements based on reviews and suggestions.
• Manage staffing levels and schedules for the guest relations team.
• Maintain a high level of product knowledge and local information to assist guests.

• Minimum of 3-5 years of experience in hospitality management, with a focus on guest relations or front office operations.
• Proven track record of delivering exceptional customer service.
• Strong leadership, training, and team development skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Proficiency in hotel management software (PMS).
• Ability to remain calm and effective under pressure.
• Adept at anticipating guest needs and proactively offering solutions.
• Fluency in English; knowledge of additional languages is a plus.
• Bachelor's degree in Hospitality Management or a related field is preferred.

• Oversee daily operations of the front desk, concierge, and bell desk.
• Lead, train, and motivate the guest relations team to deliver exceptional service.
• Manage guest arrivals and departures, ensuring a smooth and welcoming process.
• Handle guest inquiries, requests, and resolve complaints promptly and effectively.
• Develop and implement personalized guest service initiatives.
• Monitor guest feedback and implement improvements to enhance satisfaction.
• Coordinate with other departments to ensure seamless guest experiences.
• Maintain high standards of presentation and professionalism within the guest relations team.
• Uphold the establishment's reputation for excellence in service.
• Conduct regular team meetings and performance evaluations.
• Manage VIP guest arrangements and special requests.
• Ensure compliance with all hotel policies and procedures.

• Bachelor's degree in Hospitality Management or a related field.
• Minimum of 5 years of experience in hotel front office or guest relations management.
• Proven experience in leading and managing a team.
• Excellent knowledge of hotel operations and service standards.
• Exceptional communication, interpersonal, and problem-solving skills.
• Proficiency in hotel management software (PMS).
• Strong command of English and Arabic languages is essential.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A passion for delivering outstanding customer service.
• Impeccable grooming and presentation.

• Oversee all guest-facing operations, including the front desk, concierge, and concierge services.
• Develop and implement service standards and procedures to ensure a consistently high level of guest satisfaction.
• Handle guest inquiries, requests, and complaints promptly and professionally, resolving issues to the guest's satisfaction.
• Build and maintain strong relationships with guests, anticipating their needs and preferences.
• Train, supervise, and motivate front desk staff, ensuring they are knowledgeable and provide excellent service.
• Monitor guest feedback and online reviews, identifying areas for improvement and implementing corrective actions.
• Collaborate with other departments, such as F&B and housekeeping, to ensure seamless guest experiences.
• Manage guest loyalty programs and initiatives to encourage repeat bookings.
• Ensure all guest-related administrative tasks are handled efficiently and accurately.
• Stay updated on industry trends and best practices in guest relations and hospitality management.

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum of 5 years of experience in guest relations, front office management, or a similar role in the hospitality industry.
• Excellent communication, interpersonal, and problem-solving skills.
• Proven ability to handle challenging situations and resolve guest complaints effectively.
• Strong leadership and team management capabilities.
• Proficiency in property management systems (PMS) and other relevant hotel software.
• A passion for delivering exceptional customer service.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• A professional and polished demeanor.
• Fluency in English; additional languages are a plus.

• Oversee daily front desk operations, ensuring efficient check-in and check-out processes.
• Welcome guests, manage their needs, and provide personalized service throughout their stay.
• Address and resolve guest complaints and concerns promptly and professionally.
• Monitor guest feedback from various channels (surveys, online reviews, direct comments) and implement improvements.
• Train, motivate, and supervise the front desk team, fostering a positive and guest-centric environment.
• Ensure adherence to hotel policies, procedures, and service standards.
• Coordinate with other hotel departments (Housekeeping, F&B, Maintenance) to ensure seamless service delivery.
• Manage VIP guest services and special requests.
• Maintain up-to-date knowledge of hotel services, amenities, and local attractions.
• Assist in developing and implementing guest loyalty programs.

• Bachelor's degree in Hospitality Management, Tourism, or a related field.
• Minimum of 3-5 years of experience in a guest relations or front office supervisory role within a reputable hotel.
• Excellent interpersonal, communication, and problem-solving skills.
• Strong customer service orientation with a professional and friendly attitude.
• Proficiency in hotel management software (PMS) and standard office applications.
• Ability to remain calm and effective in high-pressure situations.
• Fluency in English is essential; proficiency in Arabic or other languages is a strong advantage.
• Demonstrated leadership potential and ability to motivate a team.
• A keen eye for detail and a commitment to delivering high standards of service.
• Flexibility to work shifts, including weekends and holidays.