41 Hotels And Resorts jobs in Bahrain

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We are seeking a passionate and detail-oriented individual to join our client as a Guest Relation Manager. In this role, you will play a pivotal role in ensuring exceptional guest experiences, fostering a collaborative team environment, and driving continuous improvement.

Key Accountabilities

• Candidate will be the champion for guest satisfaction, overseeing all aspects of the guest journey. This includes managing guest experience protocols, proactively identifying and resolving guest concerns, and implementing initiatives to consistently exceed guest expectations.
• Candidate will provide effective leadership and mentorship to staff, fostering a positive and collaborative team environment that promotes growth and excellence.
• Candidate will actively solicit and analyze guest feedback, identifying trends and opportunities for continuous improvement across all touchpoints.
• Candidate will ensure exceptional service for VIP guests, delivering personalized attention and exceeding their expectations.
• Candidate will ensure smooth day-to-day operations through efficient management of administrative duties and proactive completion of tasks like room inspections.
• Candidate will set the tone for a positive experience by greeting and welcoming guests upon arrival with genuine hospitality.
  
  

• BSc in Hospitality and Hotel Administration.
• Possess excellent communication and interpersonal skills.
• Be a strong problem-solver with a proactive approach.
• Demonstrate a commitment to teamwork and collaboration.
• Have a high level of attention to detail and a commitment to quality.
  
  

• Lead and manage the daily operations of the front desk, concierge, and guest services team.
• Ensure all guest inquiries, requests, and complaints are handled promptly, efficiently, and courteously.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Train and mentor staff on service standards, operational procedures, and problem-solving techniques.
• Monitor guest feedback and implement service improvements based on reviews and surveys.
• Oversee the check-in and check-out processes, ensuring accuracy and efficiency.
• Manage room assignments, special requests, and VIP guest services.
• Collaborate with other hotel departments (e.g., Housekeeping, Food & Beverage) to ensure seamless service delivery.
• Maintain a high level of product knowledge and local area expertise to assist guests.
• Develop and manage the budget for the Guest Relations department.
• Prepare daily reports on guest feedback, occupancy, and staff performance.
• Act as a brand ambassador, embodying the values and standards of the hotel.

• Associate's or Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
• Minimum of 4-6 years of experience in a front office or guest relations role within the hospitality industry, with at least 2 years in a supervisory or managerial capacity.
• Proven track record of delivering exceptional customer service.
• Strong leadership and team management skills.
• Excellent communication, interpersonal, and conflict-resolution abilities.
• Proficiency in Property Management Systems (PMS) such as Opera or Fidelio.
• Knowledge of luxury hotel operations and standards.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Fluency in English and Arabic is a strong asset.
• A passion for creating positive and memorable guest experiences.

• Welcome and assist guests, ensuring a positive first impression.
• Manage guest check-ins and check-outs efficiently and courteously.
• Respond to guest inquiries and requests promptly and professionally.
• Address and resolve guest complaints and concerns, ensuring guest satisfaction.
• Coordinate with various departments (e.g., housekeeping, F&B, maintenance) to meet guest needs.
• Provide information about hotel services, local attractions, and activities.
• Maintain accurate guest records and manage reservation systems.
• Develop and implement strategies to enhance the overall guest experience.
• Train and supervise front desk staff to ensure adherence to service standards.
• Monitor online reviews and feedback, implementing improvements as needed.
• Organize special guest events or amenities.
• Uphold the brand's reputation for excellence in customer service.

• Proven experience in a guest relations, front desk, or hospitality management role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong customer service orientation and a passion for exceeding expectations.
• Familiarity with hotel management software and reservation systems.
• Ability to remain calm and professional under pressure.
• A proactive approach to identifying and addressing guest needs.
• Knowledge of the local area and attractions is beneficial.
• Fluency in English and Arabic is highly desirable.
• A diploma or degree in Hospitality Management or a related field is preferred.
• Impeccable grooming and presentation.

• Oversee all guest-facing departments, including front desk, concierge, bell services, and doormen, ensuring seamless coordination.
• Develop and implement guest service standards and procedures to enhance guest satisfaction and loyalty.
• Manage guest feedback and complaints, resolving issues promptly and effectively to ensure guest retention.
• Train and mentor guest relations staff, promoting a high level of professionalism and service expertise.
• Coordinate with other departments (e.g., Housekeeping, Food & Beverage, Sales) to ensure a cohesive guest experience.
• Monitor guest satisfaction metrics and implement strategies for continuous improvement.
• Handle VIP guest arrangements and special requests, ensuring personalized service.
• Conduct regular service quality audits and provide feedback to staff.
• Manage the department's budget and P&L, seeking opportunities for revenue enhancement and cost control.
• Ensure compliance with all hotel policies and safety regulations.
• Maintain a visible presence on the floor, engaging with guests and staff.
• Act as a brand ambassador, upholding the reputation and values of the establishment.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in guest relations, front office management, or a similar role in the hospitality industry, preferably in luxury hotels.
• Proven leadership and team management skills.
• Exceptional interpersonal and communication skills, with fluency in English and Arabic (preferred).
• Strong problem-solving and decision-making abilities.
• Proficiency in hotel management software (PMS).
• Knowledge of luxury service standards and etiquette.
• Ability to work under pressure and manage multiple priorities.
• Flexibility to work various shifts, including weekends and holidays.
• A polished and professional demeanor.

• Managing the front desk operations and ensuring efficient check-in/check-out processes.
• Training and mentoring guest relations staff.
• Developing and implementing guest satisfaction programs.
• Handling guest feedback, complaints, and service recovery initiatives effectively.
• Liaising with other departments (e.g., Housekeeping, F&B) to ensure seamless guest experiences.
• Maintaining high standards of service quality and presentation.
• Analyzing guest feedback data to identify areas for improvement.
• Building and nurturing relationships with regular guests and VIPs.

• Oversee the front desk operations, ensuring smooth check-ins and check-outs.
• Build rapport with guests, anticipate their needs, and provide personalized service.
• Handle guest complaints and concerns promptly and professionally, resolving issues to ensure guest satisfaction.
• Coordinate with various hotel departments (housekeeping, F&B, maintenance) to fulfill guest requests and special arrangements.
• Manage VIP guest expectations and ensure their needs are met with utmost discretion and efficiency.
• Develop and implement guest satisfaction initiatives and programs.
• Maintain accurate guest records and preferences in the hotel's management system.
• Train and supervise front desk staff, ensuring adherence to service standards.
• Conduct regular service quality checks and provide feedback to the team.
• Handle billing inquiries and ensure accuracy in all financial transactions related to guest accounts.
• Maintain a professional and welcoming atmosphere in the lobby and guest areas.
• Act as an ambassador for the hotel, embodying its values and standards.

• Proven experience as a Front Desk Supervisor, Guest Relations Officer, or similar role in the hospitality industry.
• Excellent knowledge of hotel operations and customer service principles.
• Strong communication, interpersonal, and problem-solving skills.
• Ability to remain calm and effective under pressure.
• Proficiency in using hotel management software (PMS).
• Adept at handling difficult situations with diplomacy and tact.
• Fluency in English is required; knowledge of Arabic is a plus.
• Impeccable grooming and professional presentation.
• A genuine passion for creating memorable guest experiences.
• Flexibility to work varied shifts, including weekends and holidays.

• Overseeing all aspects of guest services, ensuring a consistently high standard of hospitality.
• Managing and training the front desk, concierge, and bell staff, fostering a positive and professional team environment.
• Handling guest inquiries, requests, and complaints promptly and efficiently, seeking satisfactory resolutions.
• Developing and implementing guest satisfaction initiatives to enhance the overall experience.
• Maintaining strong relationships with guests, anticipating their needs and preferences.
• Collaborating with other departments, such as housekeeping, F&B, and maintenance, to ensure seamless guest experiences.
• Conducting regular team meetings to communicate updates, goals, and service standards.
• Monitoring online reviews and feedback platforms, responding appropriately and taking action to improve service.
• Assisting in the development and management of guest loyalty programs.
• Ensuring adherence to all operational policies and procedures related to guest services.

• Supervise and manage the daily operations of the front desk, concierge, and guest services departments.
• Ensure all guests receive a warm and personalized welcome, and their needs are anticipated and met with efficiency and professionalism.
• Develop and implement service standards and training programs for guest-facing staff to maintain high levels of service quality.
• Handle guest inquiries, feedback, and complaints promptly and effectively, resolving issues to ensure guest satisfaction and loyalty.
• Build and maintain strong relationships with guests, recognizing repeat visitors and VIPs.
• Collaborate with other departments, such as housekeeping, food and beverage, and maintenance, to ensure a seamless and enjoyable guest experience.
• Monitor guest satisfaction surveys and online reviews, identifying areas for improvement and implementing corrective actions.
• Manage reservations, room assignments, and special requests, ensuring accuracy and efficiency.
• Prepare regular reports on guest feedback, service performance, and operational efficiency for management review.
• Act as a brand ambassador, upholding the establishment's reputation for outstanding hospitality.

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum of 5 years of experience in a guest relations or front office management role within the hospitality industry.
• Proven ability to lead and motivate a diverse team of service professionals.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong knowledge of hotel management systems (PMS) and reservation software.
• Ability to remain calm and professional under pressure, especially when handling challenging situations.
• Exceptional organizational skills and attention to detail.
• Proficiency in English; knowledge of additional languages is a plus.
• A genuine passion for providing exceptional customer service and creating memorable guest experiences.
• Flexibility to work various shifts, including weekends and holidays, as required by the operation.