140 Hotels And Resorts jobs in Diyar Al Muharraq
Guest Relations Manager
Posted 1 day ago
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Job Description
Key Responsibilities:
- Oversee the daily operations of the front desk, concierge, and bell services.
- Ensure all guests receive a warm and professional welcome and departure experience.
- Act as a primary point of contact for guest inquiries, concerns, and special requests.
- Resolve guest complaints and service issues promptly and effectively, ensuring guest satisfaction.
- Develop and implement service standards and training programs for guest-facing staff.
- Manage VIP guest services, ensuring personalized attention and memorable experiences.
- Collaborate with other hotel departments to ensure seamless service delivery.
- Monitor guest feedback channels and implement improvements based on reviews and suggestions.
- Manage staffing levels and schedules for the guest relations team.
- Maintain a high level of product knowledge and local information to assist guests.
Qualifications:
- Minimum of 3-5 years of experience in hospitality management, with a focus on guest relations or front office operations.
- Proven track record of delivering exceptional customer service.
- Strong leadership, training, and team development skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in hotel management software (PMS).
- Ability to remain calm and effective under pressure.
- Adept at anticipating guest needs and proactively offering solutions.
- Fluency in English; knowledge of additional languages is a plus.
- Bachelor's degree in Hospitality Management or a related field is preferred.
Guest Relations Manager
Posted 6 days ago
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Job Description
Key Responsibilities:
- Oversee the daily operations of the front desk and concierge services, ensuring efficient and welcoming guest interactions.
- Manage and train front desk staff, providing guidance on service standards, procedures, and problem-solving.
- Serve as the primary point of contact for guest inquiries, requests, and complaints, resolving issues promptly and professionally.
- Develop and implement strategies to enhance guest satisfaction and loyalty programs.
- Monitor guest feedback and reviews, identifying trends and areas for improvement.
- Coordinate with other hotel departments (e.g., Housekeeping, F&B, Maintenance) to ensure seamless guest experiences.
- Conduct regular inspections of public areas and guest rooms to ensure quality standards are met.
- Assist in the development and implementation of guest service standards and operational procedures.
- Handle VIP guest arrangements and special requests to ensure their stay is exceptional.
- Manage room allocations and inventory to maximize occupancy and revenue.
- Prepare reports on guest service metrics, occupancy rates, and departmental performance.
- Ensure adherence to all hotel policies and procedures, including safety and security protocols.
Qualifications:
- High school diploma or equivalent; a degree in Hospitality Management or a related field is preferred.
- Minimum of 4 years of experience in front office operations or guest services within the hotel industry.
- Proven experience in a supervisory or management role.
- Excellent understanding of hotel operations, reservation systems (PMS), and guest service standards.
- Strong problem-solving and conflict resolution skills.
- Exceptional interpersonal and communication skills, with a friendly and professional demeanor.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in Microsoft Office Suite and common hotel software.
- Knowledge of local attractions and services to assist guests.
- Ability to work flexible hours, including weekends and holidays.
Guest Relations Manager
Posted 7 days ago
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Job Description
Guest Relations Manager
Posted 7 days ago
Job Viewed
Job Description
Key responsibilities include developing and implementing service standards, monitoring guest feedback, and initiating improvements to enhance satisfaction levels. You will manage guest complaints and service recovery efforts, turning potentially negative experiences into opportunities to build stronger relationships. This role involves coordinating with various departments, including F&B, Housekeeping, and Events, to ensure seamless service delivery. You will also be responsible for managing VIP guest arrangements, special requests, and ensuring a personalized and memorable stay for every individual. Furthermore, the Guest Relations Manager will play a role in developing loyalty programs and guest engagement initiatives. Strong interpersonal skills and the ability to build rapport with a diverse clientele are essential. This position requires meticulous attention to detail, a proactive approach to problem-solving, and a deep understanding of luxury hospitality standards.
The ideal candidate will have a Bachelor's degree in Hospitality Management or a related field, with a minimum of 5 years of experience in a similar role within the luxury hotel or resort industry. Exceptional communication, organizational, and leadership skills are mandatory. A calm demeanor under pressure and the ability to multitask effectively are crucial. Fluency in English and Arabic is highly desirable. This is an on-site position requiring a commitment to working flexible hours, including evenings, weekends, and public holidays, as dictated by the operational needs of the business. A passion for service and a commitment to exceeding guest expectations are fundamental requirements.
Guest Relations Manager
Posted 8 days ago
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Job Description
Responsibilities:
- Oversee all aspects of guest relations, ensuring a consistently high level of service delivery.
- Develop and implement strategies to enhance the overall guest experience and satisfaction.
- Manage the guest feedback system, responding promptly and effectively to inquiries, comments, and complaints.
- Build and maintain strong relationships with guests, anticipating their needs and preferences.
- Coordinate with various hotel departments (Front Desk, Housekeeping, F&B) to ensure seamless service delivery.
- Handle guest issues and service recovery situations with professionalism and empathy, aiming for first-contact resolution.
- Train and mentor front-line staff on service standards and guest interaction best practices.
- Organize and manage special guest events and promotions.
- Monitor online reviews and social media platforms, responding appropriately and managing the hotel's online reputation.
- Analyze guest data to identify trends and opportunities for service improvement.
- Prepare reports on guest satisfaction metrics, feedback trends, and implemented initiatives.
- Contribute to marketing efforts by highlighting positive guest experiences.
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 4 years of experience in a guest-facing role within the hospitality industry, with at least 2 years in a supervisory or managerial capacity.
- Demonstrated understanding of luxury service standards and customer relationship management.
- Exceptional interpersonal, communication, and problem-solving skills.
- Proficiency in hotel management software (PMS) and customer feedback platforms.
- A proactive approach to service, with a passion for creating memorable experiences.
- Ability to remain calm and effective under pressure.
- Strong organizational and multitasking abilities.
- Fluency in English is essential; additional languages are a strong asset.
- Flexibility to work varying shifts, including weekends and holidays, as well as manage remote tasks effectively.
Guest Relations Manager
Posted 13 days ago
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Job Description
Guest Relations Manager
Posted 16 days ago
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Job Description
As the Guest Relations Manager, you will be the primary point of contact for discerning guests, anticipating their needs and ensuring every aspect of their stay is memorable. You will oversee the daily operations of the guest services department, including front desk, concierge, and reservations, fostering a culture of proactive service and problem-solving.
Key Responsibilities:
- Lead and motivate the guest relations team to deliver outstanding service, providing training and performance feedback.
- Manage guest feedback and complaints, resolving issues efficiently and professionally to ensure guest satisfaction and loyalty.
- Develop and implement service standards and operating procedures to enhance the guest experience.
- Coordinate with other departments, such as housekeeping, food and beverage, and maintenance, to ensure seamless service delivery.
- Oversee VIP guest arrangements, ensuring personalized attention and special requests are met.
- Monitor online reviews and social media channels, responding appropriately and identifying areas for service improvement.
- Manage departmental budgets and inventory for guest relations supplies.
- Analyze guest satisfaction data to identify trends and implement strategies for continuous improvement.
- Ensure compliance with all hotel policies, procedures, and health and safety regulations.
- Contribute to marketing efforts by highlighting unique guest experiences and services.
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Guest Relations Manager
Posted 17 days ago
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Job Description
Key responsibilities include managing online guest reviews and responding to inquiries across social media, booking platforms, and direct communication channels. You will train and guide front-line staff on best practices for guest interaction and service recovery. This role involves developing and maintaining service standards, creating personalized guest experiences, and handling high-level guest complaints or special requests. The ability to anticipate guest needs and proactively address potential problems is essential.
We are looking for a candidate with a minimum of 5 years of experience in a guest-facing role within hotels, resorts, or luxury travel. A Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field is preferred. Strong communication, negotiation, and problem-solving skills are a must. Experience with hotel management software (PMS) and customer relationship management (CRM) systems is highly beneficial. You should be empathetic, patient, and possess a calm demeanor when dealing with challenging situations.
As this is a fully remote role, you must be a self-starter with excellent time management and organizational skills. You will need to collaborate effectively with remote and on-site teams through digital communication tools. The ability to maintain professionalism and a positive attitude while working independently is crucial. This position offers the flexibility to work from anywhere, contributing to the strategic success of our client's hospitality brand. You will play a vital role in shaping the perception of the brand and ensuring repeat business through outstanding service delivery. Understanding cultural nuances and adapting service accordingly for an international clientele is a key aspect of this role.
This role, while connected to properties in **Busaiteen, Muharraq, BH**, is offered as a fully remote position, providing unparalleled work flexibility. Join our client's mission to deliver unforgettable experiences.
Guest Relations Manager
Posted 18 days ago
Job Viewed
Job Description
Responsibilities:
- Oversee daily operations of the guest relations department, ensuring high service standards.
- Act as a primary contact for guests, addressing inquiries, requests, and complaints promptly and professionally.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Monitor guest feedback and implement improvements based on reviews and surveys.
- Train and mentor front-line staff on guest service standards and best practices.
- Coordinate with various departments (Front Desk, F&B, Housekeeping) to ensure seamless service delivery.
- Manage VIP guest experiences and special requests.
- Resolve guest issues and service recovery situations effectively.
- Maintain knowledge of local attractions and amenities to provide informed recommendations.
- Contribute to marketing efforts by promoting positive guest experiences.
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 5 years of experience in guest relations, front office management, or a similar customer-facing role within the hospitality industry.
- Proven track record of delivering exceptional customer service.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to remain calm and composed under pressure.
- Strong leadership and team management capabilities.
- Proficiency in hotel management software (PMS).
- Knowledge of luxury service standards.
- Fluency in English and Arabic is a plus.
Guest Relations Manager
Posted 19 days ago
Job Viewed
Job Description
Key Responsibilities:
- Oversee the daily operations of the guest relations department, ensuring seamless service delivery.
- Greet and welcome guests, providing a warm and personalized introduction to the establishment.
- Anticipate guest needs and preferences, proactively offering assistance and recommendations.
- Address and resolve guest complaints or concerns promptly and professionally, ensuring guest satisfaction.
- Maintain a high level of knowledge about the establishment's services, amenities, and local attractions.
- Build rapport with guests, fostering positive relationships and encouraging repeat business.
- Coordinate with various departments (e.g., Housekeeping, Food & Beverage, Concierge) to fulfill guest requests.
- Manage guest feedback, including surveys and online reviews, and implement improvements based on insights.
- Ensure the ambiance and presentation of public areas are consistently of the highest standard.
- Handle VIP arrangements and special requests with meticulous attention to detail.
- Train and mentor guest relations staff, ensuring adherence to service standards.
- Monitor and manage the guest relations budget.
- High school diploma or equivalent; a degree in Hospitality Management or a related field is preferred.
- Minimum of 3 years of experience in guest relations, front desk, or a similar customer-facing role within the hospitality industry.
- Exceptional customer service and communication skills, with fluency in English and ideally Arabic.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Proficiency in hotel management software (PMS) and common office applications.
- A professional and approachable demeanor.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A passion for creating memorable guest experiences.