81 Hotels And Resorts jobs in Diyar Al Muharraq
Guest Relations Manager
Manama, Capital
Domo Ventures W.L.L.
Posted 9 days ago
Job Viewed
Job Description
We are seeking a passionate and detail-oriented individual to join our client as a Guest Relation Manager. In this role, you will play a pivotal role in ensuring exceptional guest experiences, fostering a collaborative team environment, and driving continuous improvement.
Key Accountabilities- Candidate will be the champion for guest satisfaction, overseeing all aspects of the guest journey. This includes managing guest experience protocols, proactively identifying and resolving guest concerns, and implementing initiatives to consistently exceed guest expectations.
- Candidate will provide effective leadership and mentorship to staff, fostering a positive and collaborative team environment that promotes growth and excellence.
- Candidate will actively solicit and analyze guest feedback, identifying trends and opportunities for continuous improvement across all touchpoints.
- Candidate will ensure exceptional service for VIP guests, delivering personalized attention and exceeding their expectations.
- Candidate will ensure smooth day-to-day operations through efficient management of administrative duties and proactive completion of tasks like room inspections.
- Candidate will set the tone for a positive experience by greeting and welcoming guests upon arrival with genuine hospitality.
- BSc in Hospitality and Hotel Administration.
- Possess excellent communication and interpersonal skills.
- Be a strong problem-solver with a proactive approach.
- Demonstrate a commitment to teamwork and collaboration.
- Have a high level of attention to detail and a commitment to quality.
This is an exciting opportunity for a passionate individual to make a real difference in the guest experience. If you are looking for a challenging and rewarding career, we encourage you to apply:
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Guest Relations Manager
1030 Hamad Town, Northern
BHD4000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a charismatic and highly organized Guest Relations Manager to oversee operations in Hamad Town, Northern, BH . This pivotal role involves ensuring an exceptional experience for all guests, managing front-of-house operations, and leading a team of hospitality professionals. You will be instrumental in maintaining the reputation of our establishment, handling guest feedback, and implementing service standards that exceed expectations.
Responsibilities:
Responsibilities:
- Oversee daily operations of the guest services department, including check-in, check-out, concierge, and front desk.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Train, motivate, and manage the front desk and guest relations team to deliver outstanding service.
- Handle guest inquiries, complaints, and requests promptly and professionally, aiming for satisfactory resolution.
- Ensure adherence to service standards and operational procedures.
- Monitor and manage guest feedback, identifying areas for improvement and implementing corrective actions.
- Collaborate with other departments, such as F&B, housekeeping, and events, to ensure seamless guest experiences.
- Manage inventory of guest amenities and supplies for the front desk.
- Prepare daily, weekly, and monthly reports on guest services performance.
- Uphold the brand's reputation and service excellence at all times.
- Proven experience in a managerial role within the hospitality industry, specifically in guest relations or front office management.
- Excellent interpersonal and communication skills, with a polished and professional demeanor.
- Strong leadership and team management abilities.
- Proficiency in hotel management software (PMS) and Microsoft Office Suite.
- Exceptional problem-solving and decision-making skills.
- Ability to remain calm and effective under pressure.
- A passion for delivering outstanding customer service.
- A degree in Hospitality Management or a related field is preferred.
- Flexibility to work various shifts, including weekends and public holidays.
This advertiser has chosen not to accept applicants from your region.
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Guest Relations Manager
111 Galali
BHD2200 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a luxury resort and spa, is seeking an experienced and polished Guest Relations Manager to elevate the guest experience. This hybrid role requires a blend of in-person engagement with guests and remote administrative tasks, offering a dynamic work environment. You will be the primary point of contact for guests, ensuring their stay is seamless, enjoyable, and memorable.
Key Responsibilities:
Key Responsibilities:
- Oversee all aspects of guest services, ensuring the highest standards of hospitality are met.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Act as a primary liaison between guests and various hotel departments, facilitating communication and problem resolution.
- Handle guest inquiries, requests, and complaints promptly and professionally, aiming for first-contact resolution.
- Conduct pre-arrival communication with VIP guests to anticipate needs and personalize their experience.
- Welcome and bid farewell to guests, ensuring a positive final impression.
- Supervise and train front desk staff, concierge, and bell staff to maintain service excellence.
- Monitor online reviews and guest feedback, taking proactive steps to address concerns and leverage positive comments.
- Manage guest loyalty programs and special promotions.
- Coordinate with housekeeping, maintenance, and food & beverage departments to ensure guest comfort and satisfaction.
- Develop and maintain a comprehensive knowledge of hotel facilities, services, local attractions, and activities.
- Prepare daily reports on guest relations activities, feedback, and operational issues.
- Identify opportunities for service improvement and contribute to operational enhancements.
- Handle special events and arrangements for guests, ensuring flawless execution.
- Bachelor's degree in Hospitality Management, Tourism, or a related field.
- Minimum of 3-5 years of experience in guest relations, front office management, or a similar role within the hospitality industry.
- Proven track record of delivering exceptional customer service and handling guest issues effectively.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in hotel management software (PMS) and standard office applications.
- Strong leadership and team management abilities.
- Ability to remain calm and professional under pressure.
- Flexibility to work various shifts, including weekends and holidays, as required by a hybrid schedule.
- A passion for service and a genuine desire to create memorable experiences for guests.
- Impeccable grooming and presentation standards.
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2
Guest Relations Officer
83131 Galali
BHD30000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Join our vibrant hospitality team as a Guest Relations Officer , contributing to exceptional guest experiences. This role is based in the heart of Sanad, Capital, BH , and offers a hybrid work model, blending on-site guest interaction with remote administrative tasks. We are dedicated to providing unparalleled service and are looking for an individual with a passion for hospitality, excellent interpersonal skills, and a meticulous approach to customer care.
Responsibilities:
Qualifications:
Responsibilities:
- Welcome and assist guests, providing information about hotel services, amenities, and local attractions.
- Handle guest inquiries, requests, and complaints promptly and professionally, striving for first-contact resolution.
- Manage reservations, check-ins, and check-outs, ensuring accuracy and efficiency.
- Coordinate with various hotel departments (e.g., housekeeping, food and beverage, maintenance) to ensure guest needs are met.
- Maintain a high standard of guest satisfaction through personalized service and attention to detail.
- Process payments and maintain accurate records of guest transactions.
- Conduct regular guest satisfaction surveys and feedback analysis, reporting findings to management.
- Contribute to the development and implementation of new guest service initiatives.
- Utilize hotel management software for booking, guest profiles, and reporting.
- Perform administrative tasks remotely, such as preparing reports, updating guest databases, and responding to email inquiries, during designated remote work periods.
- Represent the hotel positively in all interactions, embodying our commitment to excellence.
- Build and maintain strong relationships with regular guests, encouraging repeat business.
Qualifications:
- High school diploma or equivalent; a degree in Hospitality Management or a related field is a plus.
- Proven experience in a customer service or guest-facing role, preferably in the hospitality industry.
- Excellent communication, interpersonal, and active listening skills.
- Proficiency in using hotel management systems and standard office software.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- A positive attitude, professional appearance, and genuine desire to help others.
- Flexibility to work various shifts, including weekends and public holidays, as part of the hybrid schedule.
- Ability to work effectively both independently and as part of a team.
- Good organizational skills with the ability to manage multiple tasks.
- Reliable internet connection and a suitable environment for remote work on specified days.
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3
Guest Relations Manager
BH4212 Saar, Northern
BHD60000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a luxury hospitality group, is seeking an experienced and charismatic Guest Relations Manager to oversee guest services and ensure exceptional experiences at their premier establishment in Saar, Northern, BH . This role is vital in maintaining high standards of service, addressing guest needs, and fostering a welcoming environment. You will be responsible for leading the front desk and concierge teams, resolving guest concerns promptly and effectively, and implementing strategies to enhance guest satisfaction and loyalty. The ideal candidate possesses a strong background in hospitality management, outstanding communication and interpersonal skills, and a genuine passion for providing unparalleled service.
Key Responsibilities:
Key Responsibilities:
- Oversee the daily operations of the front desk, concierge, and guest services departments.
- Ensure all guests receive a warm and efficient welcome and farewell.
- Handle guest inquiries, requests, and complaints with professionalism and efficiency, striving for first-contact resolution.
- Develop and implement service standards and procedures to enhance the guest experience.
- Train, supervise, and motivate front desk and concierge staff to deliver exceptional service.
- Monitor guest feedback and implement improvements based on suggestions and reviews.
- Coordinate with other hotel departments (e.g., Housekeeping, F&B, Maintenance) to ensure seamless guest satisfaction.
- Manage guest relations issues, including handling difficult situations and finding appropriate solutions.
- Maintain a thorough knowledge of hotel facilities, services, and local attractions to assist guests.
- Develop and execute strategies to promote guest loyalty and repeat business.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred.
- Minimum of 4 years of experience in guest relations, front office management, or a similar role in the hospitality industry.
- Proven experience in leading and managing a team.
- Excellent understanding of hotel operations and guest service principles.
- Exceptional interpersonal, communication, and problem-solving skills.
- Proficiency in property management systems (PMS) and standard office software.
- A polished and professional appearance and demeanor.
- Ability to remain calm and effective under pressure.
- Strong organizational and multitasking abilities.
- Fluency in English is required; knowledge of additional languages is a plus.
This advertiser has chosen not to accept applicants from your region.
4
Guest Relations Manager
5555 Al Daih, Northern
BHD50000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking an exceptional Guest Relations Manager to lead their front-of-house operations and ensure an unparalleled guest experience. This role is critical in creating a welcoming and memorable environment for all visitors, handling inquiries, resolving issues, and fostering positive relationships with guests. The ideal candidate possesses outstanding interpersonal skills, a passion for service excellence, and a keen ability to anticipate guest needs. You will be responsible for managing a team of front desk and concierge staff, implementing service standards, and ensuring smooth day-to-day operations.
Responsibilities:
Previous experience in a supervisory or management role within the hospitality industry is essential. Exceptional communication, problem-solving, and leadership skills are required. A polished and professional demeanor, along with a genuine passion for serving guests, is paramount. Familiarity with hotel management software (PMS) is highly desirable. The ability to work flexible hours, including evenings, weekends, and holidays, is necessary. This role is based at our client's property in Budaiya, Northern, BH , and requires on-site presence.
Responsibilities:
- Oversee all aspects of guest relations, including check-in/check-out, concierge services, and front desk operations.
- Ensure high standards of customer service are consistently met and exceeded.
- Train, supervise, and motivate front desk and concierge staff.
- Handle guest complaints and concerns promptly and professionally, seeking satisfactory resolutions.
- Develop and implement guest service initiatives to enhance guest satisfaction and loyalty.
- Coordinate with other departments (e.g., housekeeping, F&B, maintenance) to ensure seamless guest experiences.
- Manage room inventory, rates, and special requests.
- Prepare daily reports on occupancy, arrivals, departures, and guest feedback.
- Maintain a thorough knowledge of local attractions and services to assist guests.
- Conduct regular staff meetings to communicate operational updates and service expectations.
Previous experience in a supervisory or management role within the hospitality industry is essential. Exceptional communication, problem-solving, and leadership skills are required. A polished and professional demeanor, along with a genuine passion for serving guests, is paramount. Familiarity with hotel management software (PMS) is highly desirable. The ability to work flexible hours, including evenings, weekends, and holidays, is necessary. This role is based at our client's property in Budaiya, Northern, BH , and requires on-site presence.
This advertiser has chosen not to accept applicants from your region.
5
Guest Relations Manager
555 Saar, Northern
BHD55000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a luxurious boutique hotel renowned for its exceptional service, is seeking a sophisticated and highly motivated Guest Relations Manager to join their team. This integral on-site role is located in our esteemed establishment in Saar, Northern, BH . The Guest Relations Manager will be the embodiment of our client's commitment to unparalleled guest satisfaction, responsible for overseeing all aspects of guest services and ensuring a memorable and seamless experience for every visitor. Key responsibilities include managing the front desk operations, handling guest inquiries and requests with professionalism and efficiency, and resolving any guest complaints or issues promptly and effectively. You will be instrumental in developing and implementing service standards, training front-line staff on best practices in hospitality, and fostering a customer-centric culture throughout the hotel. Building and maintaining strong relationships with guests, anticipating their needs, and creating personalized experiences will be a core focus. This role involves coordinating with other hotel departments (e.g., housekeeping, food and beverage, concierge) to ensure seamless service delivery. The ideal candidate will possess a Bachelor's degree in Hospitality Management or a related field, coupled with at least 5 years of progressive experience in hotel front office management or guest services, preferably in a luxury setting. Exceptional communication, interpersonal, and problem-solving skills are essential. Fluency in English and Arabic is required, with proficiency in other languages being an advantage. A polished appearance, a proactive attitude, and a genuine passion for exceeding guest expectations are paramount. If you are dedicated to delivering world-class hospitality and thrive in a vibrant hotel environment, we invite you to apply for this exciting in-person opportunity.
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Guest Relations Manager
26517 Riffa, Southern
BHD60000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a premier hospitality establishment in Riffa, Southern, BH , is looking for an experienced and charismatic Guest Relations Manager to enhance the guest experience and ensure unparalleled service delivery. This is a full-time position with a hybrid work arrangement, requiring occasional on-site presence to oversee operations and interact directly with guests and staff, balanced with remote responsibilities for strategic planning and administrative tasks. The ideal candidate will be passionate about hospitality, possess exceptional interpersonal skills, and have a keen eye for detail.
In this vital role, you will be the primary point of contact for guests, addressing inquiries, resolving issues, and ensuring all their needs are met with efficiency and professionalism. You will lead a team of front-desk and concierge staff, providing training, motivation, and performance management to maintain the highest standards of service. Your responsibilities will include developing and implementing service improvement initiatives, managing guest feedback and reviews, and fostering a welcoming and memorable atmosphere for every visitor. You will also liaise with other departments, such as housekeeping and food & beverage, to guarantee seamless operations and guest satisfaction.
Key duties include:
In this vital role, you will be the primary point of contact for guests, addressing inquiries, resolving issues, and ensuring all their needs are met with efficiency and professionalism. You will lead a team of front-desk and concierge staff, providing training, motivation, and performance management to maintain the highest standards of service. Your responsibilities will include developing and implementing service improvement initiatives, managing guest feedback and reviews, and fostering a welcoming and memorable atmosphere for every visitor. You will also liaise with other departments, such as housekeeping and food & beverage, to guarantee seamless operations and guest satisfaction.
Key duties include:
- Overseeing daily front-office operations and ensuring adherence to service standards.
- Managing guest inquiries, requests, and complaints promptly and effectively.
- Leading, training, and mentoring the guest relations team.
- Implementing strategies to enhance guest satisfaction and loyalty.
- Monitoring and responding to online reviews and guest feedback channels.
- Collaborating with various hotel departments to ensure a cohesive guest experience.
- Developing and maintaining relationships with key stakeholders and VIP guests.
- Ensuring the smooth operation of check-in and check-out processes.
- Reporting on guest satisfaction metrics and service performance.
This advertiser has chosen not to accept applicants from your region.
7
Guest Relations Manager
2342 Galali
BHD60000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client, a prestigious hospitality group operating in Sanad, Capital, BH , is looking for an experienced and charismatic Guest Relations Manager to elevate the guest experience. This hybrid role offers a blend of on-site engagement and strategic planning, allowing for flexibility while maintaining a strong presence. You will be the primary point of contact for guests, ensuring their stay is seamless, memorable, and exceeds expectations. Responsibilities include handling guest inquiries, resolving complaints with professionalism and efficiency, and anticipating guest needs. You will also manage the front desk operations, supervise a team of guest service representatives, and implement service standards to uphold the establishment's reputation. A key part of this role involves developing and executing strategies to enhance guest satisfaction and loyalty, including personalized service initiatives and feedback mechanisms. You will work closely with other departments, such as F&B, Housekeeping, and Events, to ensure cohesive service delivery. The ideal candidate possesses exceptional interpersonal and communication skills, a keen eye for detail, and a passion for service excellence. Previous experience in a supervisory role within the hospitality industry is essential. Proficiency in property management systems (PMS) is required. You should be adept at problem-solving under pressure and maintaining a calm, courteous demeanor at all times. This role requires strong leadership qualities to motivate and train staff, ensuring they deliver consistent, high-quality service. Your ability to understand and respond to diverse guest needs will be paramount. The strategic aspect of the role will be conducted remotely, focusing on service improvement analysis and team development planning, while on-site duties will involve direct guest interaction and operational oversight. We are seeking an individual who can embody the brand's commitment to luxury and personalized service.
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8
Guest Relations Manager
234 Seef, Capital
BHD30 Hourly
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a prestigious hospitality establishment in Seef, Capital, BH , is actively seeking an experienced and charismatic Guest Relations Manager to join their team. This role is pivotal in ensuring an exceptional guest experience, fostering loyalty, and upholding the highest standards of service excellence. The Guest Relations Manager will be responsible for overseeing all aspects of guest services, from arrival to departure, and proactively addressing any needs or concerns that may arise. You will lead a dedicated team of guest service professionals, providing training, motivation, and performance management to ensure consistent delivery of outstanding service. Key responsibilities include developing and implementing strategies to enhance guest satisfaction, managing guest feedback and resolving complaints swiftly and effectively, and building strong relationships with regular patrons and VIP guests. The ideal candidate will have a deep understanding of luxury hospitality standards, a keen eye for detail, and the ability to anticipate guest needs before they are expressed. You will also collaborate closely with other departments, such as Food & Beverage, Housekeeping, and Front Office, to ensure seamless operations and a cohesive guest journey. This position requires a significant presence on the floor to interact with guests, observe service delivery, and provide on-the-spot support. The ability to maintain a professional and welcoming demeanor at all times, even under pressure, is essential. We are looking for a passionate individual who is dedicated to creating memorable experiences for every guest visiting our client's property in Seef, Capital, BH . Your leadership will be instrumental in shaping the reputation of the establishment and driving repeat business through unparalleled customer care.
Responsibilities:
Responsibilities:
- Supervise and manage the guest relations team, ensuring high levels of service delivery.
- Develop and implement guest service standards and procedures.
- Act as the primary point of contact for guest inquiries, requests, and concerns.
- Proactively identify and resolve guest issues to ensure satisfaction and retention.
- Build and maintain strong relationships with guests, particularly VIPs and returning visitors.
- Monitor guest feedback channels and implement improvements based on reviews and surveys.
- Collaborate with other hotel departments to ensure a seamless guest experience.
- Organize and oversee special guest events and amenities.
- Train and mentor guest relations staff on service excellence and problem-solving techniques.
- Ensure the hotel's reputation for exceptional service is maintained and enhanced.
- Minimum of 3-5 years of experience in a guest relations or similar customer-facing role within the hospitality industry.
- Proven leadership and team management skills.
- Exceptional interpersonal and communication skills, both written and verbal.
- Strong problem-solving abilities and conflict resolution skills.
- Familiarity with hotel management software and CRM systems.
- A passion for delivering outstanding customer service.
- Bachelor's degree in Hospitality Management or a related field is preferred.
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