140 Hotels And Resorts jobs in Diyar Al Muharraq
Guest Relations Manager
2012 Busaiteen, Muharraq
BHD35000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a charismatic and experienced Guest Relations Manager to enhance the guest experience at their upscale establishment. This hands-on role is integral to ensuring every guest feels welcomed, valued, and receives exceptional service throughout their stay. You will be the primary point of contact for guest inquiries, feedback, and any special requests, aiming to resolve issues efficiently and professionally. The Manager will lead the front desk and concierge teams, fostering a positive and service-oriented environment. Responsibilities include training staff on service standards, managing VIP guest expectations, and implementing initiatives to improve guest satisfaction. The ideal candidate will have a passion for hospitality, excellent communication skills, and a keen eye for detail in anticipating guest needs. Experience in luxury hotel management is highly desirable.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee the daily operations of the front desk, concierge, and bell services.
- Ensure all guests receive a warm and professional welcome and departure experience.
- Act as a primary point of contact for guest inquiries, concerns, and special requests.
- Resolve guest complaints and service issues promptly and effectively, ensuring guest satisfaction.
- Develop and implement service standards and training programs for guest-facing staff.
- Manage VIP guest services, ensuring personalized attention and memorable experiences.
- Collaborate with other hotel departments to ensure seamless service delivery.
- Monitor guest feedback channels and implement improvements based on reviews and suggestions.
- Manage staffing levels and schedules for the guest relations team.
- Maintain a high level of product knowledge and local information to assist guests.
Qualifications:
- Minimum of 3-5 years of experience in hospitality management, with a focus on guest relations or front office operations.
- Proven track record of delivering exceptional customer service.
- Strong leadership, training, and team development skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in hotel management software (PMS).
- Ability to remain calm and effective under pressure.
- Adept at anticipating guest needs and proactively offering solutions.
- Fluency in English; knowledge of additional languages is a plus.
- Bachelor's degree in Hospitality Management or a related field is preferred.
This advertiser has chosen not to accept applicants from your region.
0
Guest Relations Manager
88776 Busaiteen, Muharraq
BHD55000 Annually
WhatJobs
Posted 6 days ago
Job Viewed
Job Description
Our client, a renowned hotel in Busaiteen, Muharraq, BH , is seeking a polished and service-oriented Guest Relations Manager to lead their guest services team. This crucial role ensures that every guest experiences exceptional hospitality, from arrival to departure. You will be responsible for managing the front desk operations, handling guest inquiries and complaints, and implementing strategies to enhance guest satisfaction and loyalty. The ideal candidate possesses outstanding communication skills and a passion for delivering memorable experiences.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee the daily operations of the front desk and concierge services, ensuring efficient and welcoming guest interactions.
- Manage and train front desk staff, providing guidance on service standards, procedures, and problem-solving.
- Serve as the primary point of contact for guest inquiries, requests, and complaints, resolving issues promptly and professionally.
- Develop and implement strategies to enhance guest satisfaction and loyalty programs.
- Monitor guest feedback and reviews, identifying trends and areas for improvement.
- Coordinate with other hotel departments (e.g., Housekeeping, F&B, Maintenance) to ensure seamless guest experiences.
- Conduct regular inspections of public areas and guest rooms to ensure quality standards are met.
- Assist in the development and implementation of guest service standards and operational procedures.
- Handle VIP guest arrangements and special requests to ensure their stay is exceptional.
- Manage room allocations and inventory to maximize occupancy and revenue.
- Prepare reports on guest service metrics, occupancy rates, and departmental performance.
- Ensure adherence to all hotel policies and procedures, including safety and security protocols.
Qualifications:
- High school diploma or equivalent; a degree in Hospitality Management or a related field is preferred.
- Minimum of 4 years of experience in front office operations or guest services within the hotel industry.
- Proven experience in a supervisory or management role.
- Excellent understanding of hotel operations, reservation systems (PMS), and guest service standards.
- Strong problem-solving and conflict resolution skills.
- Exceptional interpersonal and communication skills, with a friendly and professional demeanor.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in Microsoft Office Suite and common hotel software.
- Knowledge of local attractions and services to assist guests.
- Ability to work flexible hours, including weekends and holidays.
This advertiser has chosen not to accept applicants from your region.
1
Guest Relations Manager
77051 Galali
BHD2500 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a distinguished hospitality group, is seeking an experienced and dynamic Guest Relations Manager to oversee guest satisfaction and operational excellence at their premier establishment in Jidhafs, Capital, BH . This pivotal role requires a proactive individual with a passion for delivering exceptional service. You will be responsible for managing the front desk operations, ensuring a seamless check-in and check-out process, and addressing guest inquiries and concerns promptly and professionally. A key aspect of this role involves developing and implementing strategies to enhance the overall guest experience, from pre-arrival communication to post-stay follow-up. You will lead a team of front desk associates, providing training, motivation, and performance feedback to foster a high-achieving and guest-centric environment. Your responsibilities will include handling VIP guest requests, coordinating with various hotel departments (housekeeping, F&B, maintenance) to ensure all guest needs are met, and managing the hotel's reputation by monitoring online reviews and responding appropriately. The ideal candidate will possess excellent interpersonal and communication skills, a keen eye for detail, and the ability to remain calm and composed under pressure. Proficiency in hotel management software and a strong understanding of hospitality best practices are essential. This role involves a hybrid work arrangement, offering a blend of on-site engagement and remote administrative tasks. We are looking for someone who can embody our client's commitment to luxury and service, ensuring every guest leaves with a memorable and positive impression.
This advertiser has chosen not to accept applicants from your region.
2
Guest Relations Manager
1005 Amwaj Islands
BHD45000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking an exceptionally polished and experienced Guest Relations Manager to oversee all guest services and ensure an unparalleled guest experience at their premier establishment in **Shakhura, Northern, BH**. This role is pivotal in maintaining high standards of customer satisfaction and fostering loyalty among patrons. The Guest Relations Manager will be the primary point of contact for guests, addressing inquiries, resolving issues, and anticipating needs with discretion and professionalism. You will lead a team of front desk and concierge staff, providing training, motivation, and performance management to ensure service excellence.
Key responsibilities include developing and implementing service standards, monitoring guest feedback, and initiating improvements to enhance satisfaction levels. You will manage guest complaints and service recovery efforts, turning potentially negative experiences into opportunities to build stronger relationships. This role involves coordinating with various departments, including F&B, Housekeeping, and Events, to ensure seamless service delivery. You will also be responsible for managing VIP guest arrangements, special requests, and ensuring a personalized and memorable stay for every individual. Furthermore, the Guest Relations Manager will play a role in developing loyalty programs and guest engagement initiatives. Strong interpersonal skills and the ability to build rapport with a diverse clientele are essential. This position requires meticulous attention to detail, a proactive approach to problem-solving, and a deep understanding of luxury hospitality standards.
The ideal candidate will have a Bachelor's degree in Hospitality Management or a related field, with a minimum of 5 years of experience in a similar role within the luxury hotel or resort industry. Exceptional communication, organizational, and leadership skills are mandatory. A calm demeanor under pressure and the ability to multitask effectively are crucial. Fluency in English and Arabic is highly desirable. This is an on-site position requiring a commitment to working flexible hours, including evenings, weekends, and public holidays, as dictated by the operational needs of the business. A passion for service and a commitment to exceeding guest expectations are fundamental requirements.
Key responsibilities include developing and implementing service standards, monitoring guest feedback, and initiating improvements to enhance satisfaction levels. You will manage guest complaints and service recovery efforts, turning potentially negative experiences into opportunities to build stronger relationships. This role involves coordinating with various departments, including F&B, Housekeeping, and Events, to ensure seamless service delivery. You will also be responsible for managing VIP guest arrangements, special requests, and ensuring a personalized and memorable stay for every individual. Furthermore, the Guest Relations Manager will play a role in developing loyalty programs and guest engagement initiatives. Strong interpersonal skills and the ability to build rapport with a diverse clientele are essential. This position requires meticulous attention to detail, a proactive approach to problem-solving, and a deep understanding of luxury hospitality standards.
The ideal candidate will have a Bachelor's degree in Hospitality Management or a related field, with a minimum of 5 years of experience in a similar role within the luxury hotel or resort industry. Exceptional communication, organizational, and leadership skills are mandatory. A calm demeanor under pressure and the ability to multitask effectively are crucial. Fluency in English and Arabic is highly desirable. This is an on-site position requiring a commitment to working flexible hours, including evenings, weekends, and public holidays, as dictated by the operational needs of the business. A passion for service and a commitment to exceeding guest expectations are fundamental requirements.
This advertiser has chosen not to accept applicants from your region.
3
Guest Relations Manager
077 Arad
BHD45000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a premier hospitality establishment renowned for its exceptional guest experiences, is seeking a polished and service-oriented Guest Relations Manager. This role, based in the vibrant **Hidd, Muharraq, BH** area, requires a blend of on-site presence to engage directly with guests and remote capabilities for administrative tasks and strategic planning. The successful candidate will be instrumental in enhancing guest satisfaction and loyalty.
Responsibilities:
Responsibilities:
- Oversee all aspects of guest relations, ensuring a consistently high level of service delivery.
- Develop and implement strategies to enhance the overall guest experience and satisfaction.
- Manage the guest feedback system, responding promptly and effectively to inquiries, comments, and complaints.
- Build and maintain strong relationships with guests, anticipating their needs and preferences.
- Coordinate with various hotel departments (Front Desk, Housekeeping, F&B) to ensure seamless service delivery.
- Handle guest issues and service recovery situations with professionalism and empathy, aiming for first-contact resolution.
- Train and mentor front-line staff on service standards and guest interaction best practices.
- Organize and manage special guest events and promotions.
- Monitor online reviews and social media platforms, responding appropriately and managing the hotel's online reputation.
- Analyze guest data to identify trends and opportunities for service improvement.
- Prepare reports on guest satisfaction metrics, feedback trends, and implemented initiatives.
- Contribute to marketing efforts by highlighting positive guest experiences.
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 4 years of experience in a guest-facing role within the hospitality industry, with at least 2 years in a supervisory or managerial capacity.
- Demonstrated understanding of luxury service standards and customer relationship management.
- Exceptional interpersonal, communication, and problem-solving skills.
- Proficiency in hotel management software (PMS) and customer feedback platforms.
- A proactive approach to service, with a passion for creating memorable experiences.
- Ability to remain calm and effective under pressure.
- Strong organizational and multitasking abilities.
- Fluency in English is essential; additional languages are a strong asset.
- Flexibility to work varying shifts, including weekends and holidays, as well as manage remote tasks effectively.
This advertiser has chosen not to accept applicants from your region.
4
Guest Relations Manager
00556 Galali
BHD58000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client, a renowned luxury hotel, is seeking a highly professional and customer-centric Guest Relations Manager to enhance the guest experience and ensure seamless service delivery. This hybrid role involves a balance of on-site presence and remote coordination. You will be the primary point of contact for VIP guests, ensuring their needs and expectations are met with utmost attention and care. Responsibilities include pre-arrival coordination, in-house guest assistance, and post-stay follow-up to cultivate loyalty and satisfaction. You will work closely with various hotel departments, including front desk, concierge, housekeeping, and F&B, to anticipate guest needs and resolve any issues promptly and efficiently. Developing and implementing strategies to improve guest satisfaction scores, gathering feedback, and analyzing guest data to identify areas for enhancement will be key. The Guest Relations Manager will also be responsible for managing guest feedback channels, responding to reviews, and maintaining the hotel's reputation for exceptional service. A proactive approach to problem-solving, exceptional interpersonal skills, and a polished demeanor are essential. The ideal candidate will have a minimum of 3-5 years of experience in a guest-facing role within the luxury hospitality sector. Strong communication and negotiation skills are required, along with proficiency in hotel management software. A degree in Hospitality Management or a related field is preferred. You must be passionate about service excellence and possess a keen eye for detail, ensuring every guest interaction is memorable and positive. This is a fantastic opportunity to contribute to a world-class hospitality brand and shape unforgettable guest experiences.
This advertiser has chosen not to accept applicants from your region.
5
Guest Relations Manager
234 Galali
BHD40000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Join a leading hospitality group as a Guest Relations Manager in **Sanad, Capital, BH**, and be at the forefront of delivering exceptional guest experiences. Our client is dedicated to setting new standards in service excellence and is looking for a passionate individual to lead their guest relations team. This hybrid role requires a balance of on-site presence to engage directly with guests and manage operations, and flexible remote work for strategic planning and reporting.
As the Guest Relations Manager, you will be the primary point of contact for discerning guests, anticipating their needs and ensuring every aspect of their stay is memorable. You will oversee the daily operations of the guest services department, including front desk, concierge, and reservations, fostering a culture of proactive service and problem-solving.
Key Responsibilities:
As the Guest Relations Manager, you will be the primary point of contact for discerning guests, anticipating their needs and ensuring every aspect of their stay is memorable. You will oversee the daily operations of the guest services department, including front desk, concierge, and reservations, fostering a culture of proactive service and problem-solving.
Key Responsibilities:
- Lead and motivate the guest relations team to deliver outstanding service, providing training and performance feedback.
- Manage guest feedback and complaints, resolving issues efficiently and professionally to ensure guest satisfaction and loyalty.
- Develop and implement service standards and operating procedures to enhance the guest experience.
- Coordinate with other departments, such as housekeeping, food and beverage, and maintenance, to ensure seamless service delivery.
- Oversee VIP guest arrangements, ensuring personalized attention and special requests are met.
- Monitor online reviews and social media channels, responding appropriately and identifying areas for service improvement.
- Manage departmental budgets and inventory for guest relations supplies.
- Analyze guest satisfaction data to identify trends and implement strategies for continuous improvement.
- Ensure compliance with all hotel policies, procedures, and health and safety regulations.
- Contribute to marketing efforts by highlighting unique guest experiences and services.
This advertiser has chosen not to accept applicants from your region.
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6
Guest Relations Manager
403 Busaiteen, Muharraq
BHD55000 Annually
WhatJobs
Posted 17 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Guest Relations Manager to enhance the guest experience within the hospitality and tourism sector. This is a crucial, fully remote position designed to oversee and improve guest satisfaction across various platforms and touchpoints. The ideal candidate will have a deep understanding of the hospitality industry, exceptional interpersonal skills, and a proven ability to resolve guest issues effectively and efficiently. You will be responsible for developing and implementing strategies to elevate guest loyalty and satisfaction, analyzing guest feedback, and identifying areas for improvement.
Key responsibilities include managing online guest reviews and responding to inquiries across social media, booking platforms, and direct communication channels. You will train and guide front-line staff on best practices for guest interaction and service recovery. This role involves developing and maintaining service standards, creating personalized guest experiences, and handling high-level guest complaints or special requests. The ability to anticipate guest needs and proactively address potential problems is essential.
We are looking for a candidate with a minimum of 5 years of experience in a guest-facing role within hotels, resorts, or luxury travel. A Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field is preferred. Strong communication, negotiation, and problem-solving skills are a must. Experience with hotel management software (PMS) and customer relationship management (CRM) systems is highly beneficial. You should be empathetic, patient, and possess a calm demeanor when dealing with challenging situations.
As this is a fully remote role, you must be a self-starter with excellent time management and organizational skills. You will need to collaborate effectively with remote and on-site teams through digital communication tools. The ability to maintain professionalism and a positive attitude while working independently is crucial. This position offers the flexibility to work from anywhere, contributing to the strategic success of our client's hospitality brand. You will play a vital role in shaping the perception of the brand and ensuring repeat business through outstanding service delivery. Understanding cultural nuances and adapting service accordingly for an international clientele is a key aspect of this role.
This role, while connected to properties in **Busaiteen, Muharraq, BH**, is offered as a fully remote position, providing unparalleled work flexibility. Join our client's mission to deliver unforgettable experiences.
Key responsibilities include managing online guest reviews and responding to inquiries across social media, booking platforms, and direct communication channels. You will train and guide front-line staff on best practices for guest interaction and service recovery. This role involves developing and maintaining service standards, creating personalized guest experiences, and handling high-level guest complaints or special requests. The ability to anticipate guest needs and proactively address potential problems is essential.
We are looking for a candidate with a minimum of 5 years of experience in a guest-facing role within hotels, resorts, or luxury travel. A Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field is preferred. Strong communication, negotiation, and problem-solving skills are a must. Experience with hotel management software (PMS) and customer relationship management (CRM) systems is highly beneficial. You should be empathetic, patient, and possess a calm demeanor when dealing with challenging situations.
As this is a fully remote role, you must be a self-starter with excellent time management and organizational skills. You will need to collaborate effectively with remote and on-site teams through digital communication tools. The ability to maintain professionalism and a positive attitude while working independently is crucial. This position offers the flexibility to work from anywhere, contributing to the strategic success of our client's hospitality brand. You will play a vital role in shaping the perception of the brand and ensuring repeat business through outstanding service delivery. Understanding cultural nuances and adapting service accordingly for an international clientele is a key aspect of this role.
This role, while connected to properties in **Busaiteen, Muharraq, BH**, is offered as a fully remote position, providing unparalleled work flexibility. Join our client's mission to deliver unforgettable experiences.
This advertiser has chosen not to accept applicants from your region.
7
Guest Relations Manager
444 Busaiteen, Muharraq
BHD45000 Annually
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client, a renowned establishment in the hospitality sector, is seeking a polished and dynamic Guest Relations Manager to enhance the guest experience at their property located in Busaiteen, Muharraq, BH . This role is central to ensuring exceptional service standards and fostering guest loyalty. The Guest Relations Manager will be the primary point of contact for guests, addressing their needs, resolving concerns, and ensuring all their requirements are met with professionalism and attentiveness. You will be responsible for developing and implementing strategies to elevate guest satisfaction, managing guest feedback, and training front-line staff on service excellence. The ideal candidate will have a passion for hospitality, outstanding interpersonal skills, and a proven ability to handle challenging situations with grace and efficiency. You will work closely with various departments, including front desk, F&B, and housekeeping, to coordinate services and ensure a seamless guest journey. Your commitment to creating memorable experiences will be key to the success of this role and the reputation of our client.
Responsibilities:
Responsibilities:
- Oversee daily operations of the guest relations department, ensuring high service standards.
- Act as a primary contact for guests, addressing inquiries, requests, and complaints promptly and professionally.
- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Monitor guest feedback and implement improvements based on reviews and surveys.
- Train and mentor front-line staff on guest service standards and best practices.
- Coordinate with various departments (Front Desk, F&B, Housekeeping) to ensure seamless service delivery.
- Manage VIP guest experiences and special requests.
- Resolve guest issues and service recovery situations effectively.
- Maintain knowledge of local attractions and amenities to provide informed recommendations.
- Contribute to marketing efforts by promoting positive guest experiences.
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 5 years of experience in guest relations, front office management, or a similar customer-facing role within the hospitality industry.
- Proven track record of delivering exceptional customer service.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to remain calm and composed under pressure.
- Strong leadership and team management capabilities.
- Proficiency in hotel management software (PMS).
- Knowledge of luxury service standards.
- Fluency in English and Arabic is a plus.
This advertiser has chosen not to accept applicants from your region.
8
Guest Relations Manager
45678 Busaiteen, Muharraq
BHD55000 Annually
WhatJobs
Posted 19 days ago
Job Viewed
Job Description
Our client, a prestigious establishment in the Hospitality & Tourism sector, is seeking a sophisticated and customer-focused Guest Relations Manager. This dynamic role involves being the primary point of contact for guests, ensuring an exceptional experience from arrival to departure. The ideal candidate will possess outstanding interpersonal skills, a polished demeanor, and a deep understanding of luxury service standards. You will be responsible for anticipating guest needs, resolving issues promptly and efficiently, and fostering a welcoming and memorable environment. This position requires a proactive approach and a genuine passion for delivering unparalleled hospitality.
Key Responsibilities:
Key Responsibilities:
- Oversee the daily operations of the guest relations department, ensuring seamless service delivery.
- Greet and welcome guests, providing a warm and personalized introduction to the establishment.
- Anticipate guest needs and preferences, proactively offering assistance and recommendations.
- Address and resolve guest complaints or concerns promptly and professionally, ensuring guest satisfaction.
- Maintain a high level of knowledge about the establishment's services, amenities, and local attractions.
- Build rapport with guests, fostering positive relationships and encouraging repeat business.
- Coordinate with various departments (e.g., Housekeeping, Food & Beverage, Concierge) to fulfill guest requests.
- Manage guest feedback, including surveys and online reviews, and implement improvements based on insights.
- Ensure the ambiance and presentation of public areas are consistently of the highest standard.
- Handle VIP arrangements and special requests with meticulous attention to detail.
- Train and mentor guest relations staff, ensuring adherence to service standards.
- Monitor and manage the guest relations budget.
- High school diploma or equivalent; a degree in Hospitality Management or a related field is preferred.
- Minimum of 3 years of experience in guest relations, front desk, or a similar customer-facing role within the hospitality industry.
- Exceptional customer service and communication skills, with fluency in English and ideally Arabic.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Proficiency in hotel management software (PMS) and common office applications.
- A professional and approachable demeanor.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- A passion for creating memorable guest experiences.
This advertiser has chosen not to accept applicants from your region.
9