112 Hotels And Resorts jobs in Diyar Al Muharraq
Guest Relations Manager
45010 Tubli, Central
BHD65000 Annually
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Our client is seeking an experienced and personable Guest Relations Manager to enhance the guest experience at their premier establishment in Janabiyah . This role is pivotal in ensuring that every guest receives outstanding service, feels welcomed, and has a memorable stay. The Guest Relations Manager will oversee the front desk operations, manage guest inquiries and feedback, and proactively address any issues or concerns that may arise. You will be responsible for developing and implementing strategies to improve guest satisfaction and loyalty. This includes training front desk staff on service standards, empowering them to resolve guest issues, and ensuring a seamless check-in and check-out process. The ideal candidate will have a strong understanding of hospitality principles and a proven ability to handle diverse guest needs with professionalism and charm. Excellent communication, interpersonal, and problem-solving skills are essential. You should be highly organized, detail-oriented, and capable of working effectively in a fast-paced environment. A minimum of 4-6 years of experience in a guest-facing role within the hospitality industry, with at least 2 years in a supervisory or management capacity, is required. A bachelor's degree in Hospitality Management, Tourism, or a related field is preferred. Fluency in multiple languages is a significant asset. You will be the primary point of contact for VIP guests and will be expected to anticipate their needs and ensure their requirements are met with discretion. This role demands a genuine passion for service excellence and a commitment to creating positive and lasting impressions for all guests. You will work collaboratively with other departments, such as housekeeping, food and beverage, and maintenance, to ensure a cohesive guest experience. The ability to manage guest complaints effectively and turn potentially negative situations into positive outcomes is crucial.
Key Responsibilities:
Key Responsibilities:
- Oversee front desk operations and ensure high standards of service.
- Manage guest inquiries, feedback, and complaints effectively.
- Develop and implement guest satisfaction initiatives.
- Train and mentor front desk and guest relations staff.
- Handle VIP guest requests and ensure personalized service.
- Monitor guest reviews and implement service improvements.
- Coordinate with other departments to ensure seamless guest experiences.
- Maintain a thorough knowledge of hotel services and local attractions.
- Uphold the client's brand standards and reputation for excellence.
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0
Guest Relations Manager
622 Askar, Southern
BHD2500 Annually
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We are seeking a dynamic and experienced Guest Relations Manager to join a premier hospitality establishment in Tubli, Capital, BH . This role is crucial in ensuring exceptional guest experiences and fostering strong customer loyalty. You will be responsible for overseeing front-desk operations, managing guest feedback, resolving complaints efficiently and professionally, and implementing service standards that exceed expectations. The ideal candidate will have a proven track record in guest services within the luxury hospitality sector. Key responsibilities include training and supervising front-desk staff, developing and maintaining guest databases, coordinating with other departments to ensure seamless service delivery, and proactively identifying opportunities to enhance the guest journey.
Responsibilities:
Qualifications:
Responsibilities:
- Lead and mentor the front desk team to ensure high standards of service.
- Manage guest inquiries, requests, and complaints with empathy and efficiency.
- Develop and implement guest feedback mechanisms and act upon the insights.
- Oversee room assignments, check-ins, and check-outs, ensuring a smooth process.
- Collaborate with housekeeping, F&B, and maintenance departments to ensure guest satisfaction.
- Maintain up-to-date knowledge of hotel services, local attractions, and events.
- Analyze guest satisfaction data and report on trends and areas for improvement.
- Handle VIP guest arrangements and ensure personalized service.
- Manage the reservation system and ensure accuracy of guest information.
- Contribute to the development of service standards and training programs.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in a guest-facing role within the hospitality industry, with at least 2 years in a supervisory or managerial capacity.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in hotel management software (PMS).
- Strong understanding of customer service principles and best practices.
- Ability to remain calm and composed under pressure.
- Fluency in English; knowledge of additional languages is a plus.
- A proactive approach to identifying and resolving guest issues.
- A passion for creating memorable experiences for every guest.
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1
Guest Relations Manager
246 Busaiteen, Muharraq
BHD2500 month
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Job Description
Our client is seeking a dynamic and experienced Guest Relations Manager to oversee guest services and enhance the overall guest experience at a luxury hotel in Busaiteen, Muharraq, BH . This role is pivotal in ensuring seamless operations and fostering a welcoming atmosphere. The ideal candidate will be responsible for managing the front desk operations, coordinating with various departments to address guest needs, and resolving any issues that may arise with professionalism and efficiency. You will also be tasked with developing and implementing service standards to maintain high levels of customer satisfaction.
Key responsibilities include leading and motivating the guest services team, conducting regular training sessions to improve performance, and managing the reservation system. You will also be expected to handle VIP guest arrangements, ensuring their stay is exceptional and personalized. This role requires a keen eye for detail, strong problem-solving skills, and the ability to remain calm and composed under pressure. You will also be involved in guest feedback analysis and implementing improvements based on these insights. Collaboration with the sales and marketing teams to promote hotel services and special packages will be part of your duties. The ability to communicate effectively with a diverse range of guests and staff is crucial. This is a fantastic opportunity for a motivated individual to make a significant impact in a reputable establishment. The hybrid nature of this role allows for a balance between strategic planning and on-site guest engagement.
Key responsibilities include leading and motivating the guest services team, conducting regular training sessions to improve performance, and managing the reservation system. You will also be expected to handle VIP guest arrangements, ensuring their stay is exceptional and personalized. This role requires a keen eye for detail, strong problem-solving skills, and the ability to remain calm and composed under pressure. You will also be involved in guest feedback analysis and implementing improvements based on these insights. Collaboration with the sales and marketing teams to promote hotel services and special packages will be part of your duties. The ability to communicate effectively with a diverse range of guests and staff is crucial. This is a fantastic opportunity for a motivated individual to make a significant impact in a reputable establishment. The hybrid nature of this role allows for a balance between strategic planning and on-site guest engagement.
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2
Guest Relations Manager
304 Diplomatic Area
BHD40000 Annually
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Our client, a prestigious hotel nestled in the heart of Bahrain, is seeking an accomplished and charismatic Guest Relations Manager to elevate the guest experience in Isa Town, Southern, BH . This pivotal role is responsible for ensuring every guest feels welcomed, valued, and impeccably looked after throughout their stay. You will be the primary point of contact for VIP guests, handling their specific requests and ensuring seamless arrangements, from arrival to departure. Your duties will include overseeing the reception and concierge teams, training them on service standards, and motivating them to provide exceptional customer service. You will proactively address and resolve any guest complaints or concerns with efficiency and diplomacy, turning potentially negative situations into positive ones. Conducting regular guest satisfaction surveys and analyzing feedback to identify areas for improvement is crucial. You will also collaborate with various hotel departments, including housekeeping, food and beverage, and banqueting, to coordinate services and ensure a cohesive guest experience. The development and implementation of guest loyalty programs and special promotions will fall under your purview. The ideal candidate will possess a proven track record in hotel management or guest relations, demonstrating strong leadership qualities and outstanding communication and problem-solving skills. A degree in Hospitality Management or a related field, along with fluency in English and Arabic, is essential. Knowledge of additional languages is a significant advantage. This hybrid position allows for flexibility, balancing on-site guest interaction with administrative and strategic planning duties.
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3
Guest Relations Manager
1005 Hamala, Northern
BHD2500 Annually
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Our client, a premier hospitality establishment in **Sanad, Capital, BH**, is seeking a dynamic and experienced Guest Relations Manager to join their esteemed team. This role is pivotal in ensuring an exceptional guest experience from arrival to departure. The ideal candidate will possess outstanding interpersonal skills, a keen eye for detail, and a passion for delivering unparalleled service. Responsibilities include overseeing front desk operations, managing guest inquiries and complaints with efficiency and professionalism, coordinating with various hotel departments to ensure seamless service delivery, and developing strategies to enhance guest satisfaction and loyalty. You will also be responsible for training and motivating the front office team to uphold the highest standards of service. This is a hybrid role, offering a blend of on-site engagement and potential for remote administrative tasks. We are looking for someone who can thrive in a fast-paced environment and has a proven track record in hotel management or a similar customer-facing role. A strong understanding of hotel management software is essential. The position requires excellent communication skills in English and Arabic, with a proactive approach to problem-solving and a commitment to maintaining the reputation of our luxury brand. If you are a hospitality professional looking to take the next step in your career and make a significant impact, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
4
Guest Relations Manager
502 Saar, Northern
BHD60000 Annually
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Job Description
Our client is seeking a sophisticated and service-oriented Guest Relations Manager to enhance the guest experience at their premier establishment in **Saar, Northern, BH**. This role is central to ensuring that every guest feels welcomed, valued, and receives exceptional personalized service throughout their stay. You will be responsible for overseeing front-of-house operations, managing guest feedback, resolving complaints, and implementing strategies to elevate the overall hospitality experience. The ideal candidate will have a passion for people, a keen eye for detail, and a proven background in luxury hospitality or high-end customer service.
Key Responsibilities:
Key Responsibilities:
- Oversee front desk operations and ensure seamless check-in/check-out processes.
- Manage guest inquiries, requests, and concerns with professionalism and efficiency.
- Resolve guest complaints and issues promptly, ensuring guest satisfaction.
- Develop and implement guest service standards and training programs for staff.
- Monitor guest feedback and reviews, implementing improvements where necessary.
- Coordinate with various departments (e.g., Housekeeping, F&B) to ensure guest needs are met.
- Build strong relationships with guests, anticipating their needs and preferences.
- Manage VIP guest arrangements and ensure special requests are handled.
- Maintain high standards of presentation and ambiance in public areas.
- Assist in marketing and promotional activities to attract guests.
- Uphold the brand's reputation for excellence in hospitality.
- Bachelor’s degree in Hospitality Management, Tourism, or a related field, or equivalent experience.
- Minimum of 5 years of experience in guest relations, front desk management, or a similar role within the hospitality industry.
- Proven experience in managing guest expectations and resolving service issues.
- Excellent interpersonal, communication, and problem-solving skills.
- A strong understanding of luxury hospitality standards.
- Ability to lead and motivate a team.
- Proficiency in hotel management software is an advantage.
- Pleasant and professional demeanor.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
This advertiser has chosen not to accept applicants from your region.
5
Guest Relations Manager
BH2007 Busaiteen, Muharraq
BHD50000 Annually
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Job Description
We are looking for a polished and customer-focused Guest Relations Manager to lead our client's front-of-house operations in **Busaiteen, Muharraq, BH**. This role is essential in creating memorable experiences for guests, ensuring their comfort and satisfaction throughout their stay. The ideal candidate will possess exceptional interpersonal skills and a commitment to service excellence.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee all guest relations activities, ensuring a high standard of customer service and guest satisfaction.
- Welcome guests warmly and assist with check-in and check-out processes, ensuring efficiency and accuracy.
- Address and resolve guest inquiries, concerns, and complaints promptly and professionally, striving for first-contact resolution.
- Build and maintain strong relationships with guests, anticipating their needs and preferences.
- Develop and implement guest loyalty programs and initiatives to enhance guest retention.
- Coordinate with various departments, including housekeeping, F&B, and maintenance, to ensure guest requests are met efficiently.
- Manage the front desk operations, ensuring smooth workflow and adequate staffing.
- Train and supervise front desk staff, providing guidance, feedback, and performance evaluations.
- Handle guest feedback and comments, identifying areas for improvement and implementing corrective actions.
- Ensure the ambiance of the lobby and reception area is welcoming and well-maintained.
- Prepare daily reports on guest arrivals, departures, and special requests.
- Manage VIP guest services and ensure personalized experiences.
- Conduct regular inspections of facilities to ensure they meet high standards of cleanliness and presentation.
- Stay informed about local attractions and services to assist guests with recommendations and bookings.
- Develop and implement standard operating procedures for guest services.
- Handle cash and credit card transactions accurately.
- Monitor and manage online reviews and social media mentions related to guest experience.
- Promote the company's services and amenities to guests.
- Maintain a professional and approachable demeanor at all times.
Qualifications:
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 4 years of experience in guest relations, front desk management, or a similar customer-facing role in the hospitality industry.
- Proven track record of delivering exceptional customer service.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong leadership and team management abilities.
- Proficiency in hotel management software (PMS) and reservation systems.
- Ability to remain calm and effective under pressure.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- A passion for service and a positive attitude.
- Knowledge of luxury hospitality standards is a plus.
- Fluency in English and Arabic is highly desirable.
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6
Guest Relations Manager
1003 Hamala, Northern
BHD28 Hourly
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Job Description
Our client, a prominent hospitality establishment, is seeking an experienced and charismatic Guest Relations Manager to enhance the guest experience in Sanad, Capital, BH . This role is central to ensuring every guest feels welcomed, valued, and well-cared for throughout their stay. The Guest Relations Manager will oversee front-desk operations, manage guest inquiries and complaints, and implement strategies to foster customer loyalty and satisfaction. The ideal candidate possesses exceptional interpersonal skills, a proactive approach to problem-solving, and a deep understanding of luxury hospitality standards. You will be the face of the establishment, embodying its commitment to excellence.
Key Responsibilities:
Key Responsibilities:
- Oversee all guest services operations, including check-in/check-out, concierge, and bell services.
- Develop and implement guest service standards and procedures to ensure a consistently high level of service.
- Proactively engage with guests to anticipate their needs and preferences.
- Address and resolve guest complaints and issues in a timely, professional, and empathetic manner.
- Manage the guest feedback system, analyzing comments and implementing improvements.
- Coordinate with other departments (e.g., Housekeeping, Food & Beverage) to ensure seamless guest experiences.
- Train and mentor front-desk staff and other guest-facing personnel.
- Maintain the establishment's reputation for exceptional customer service.
- Create personalized experiences for VIP guests and repeat visitors.
- Monitor and manage online reviews and social media presence related to guest experiences.
- Prepare reports on guest satisfaction, occupancy rates, and service performance.
- Ensure compliance with all health, safety, and security procedures.
- Bachelor's degree in Hospitality Management or a related field.
- Minimum of 5 years of experience in hotel management or guest relations, with at least 2 years in a supervisory capacity.
- Proven track record of delivering outstanding guest service.
- Excellent communication, leadership, and problem-solving skills.
- Proficiency in hotel management software (PMS) and reservation systems.
- A polished and professional demeanor with strong presentation skills.
- Ability to remain calm and effective under pressure.
- Fluency in English is essential; knowledge of additional languages is a plus.
- Flexibility to work various shifts, including weekends and holidays.
- Passion for the hospitality industry and creating memorable guest experiences.
This advertiser has chosen not to accept applicants from your region.
7
Guest Relations Manager
10777 Hamala, Northern
BHD55000 Annually
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Posted today
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Job Description
Our client, a renowned hospitality group, is seeking a polished and customer-focused Guest Relations Manager for their upscale property in **Sanad, Capital, BH**. This role is critical in ensuring an exceptional and memorable experience for every guest, from arrival to departure. The ideal candidate will possess outstanding communication skills, a passion for service excellence, and a keen eye for detail, with the ability to anticipate and fulfill guest needs.
Responsibilities:
Qualifications:
This is an excellent opportunity for a hospitality professional to lead a key guest-facing team and contribute to the reputation of a distinguished establishment.
Responsibilities:
- Oversee the guest relations department, ensuring the highest standards of service are maintained.
- Welcome and assist guests, providing personalized service and ensuring a smooth check-in and check-out process.
- Anticipate and respond to guest needs and requests promptly and efficiently.
- Handle guest complaints and concerns with professionalism and empathy, aiming for satisfactory resolutions.
- Build rapport with guests, providing local recommendations and information to enhance their stay.
- Coordinate with other hotel departments (e.g., housekeeping, F&B, maintenance) to ensure guest satisfaction.
- Manage VIP guest services, ensuring special arrangements and amenities are in place.
- Develop and implement guest loyalty programs and initiatives.
- Train and mentor front desk staff and guest relations team members to uphold service standards.
- Monitor online reviews and social media feedback, responding appropriately and taking action to address any issues.
- Maintain updated knowledge of hotel services, facilities, and local attractions.
- Assist in managing guest feedback systems and analyzing trends to improve service quality.
- Ensure the lobby and public areas are immaculate and inviting.
- Handle billing inquiries and payment processing accurately.
- Contribute to the overall success of the hotel by fostering a welcoming and guest-centric environment.
Qualifications:
- Bachelor's degree in Hospitality Management, Tourism, or a related field.
- Minimum of 4 years of experience in front office operations or guest relations management in the hospitality industry.
- Proven track record of delivering exceptional customer service.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in hotel management software (PMS) and MS Office.
- Fluent in English; knowledge of additional languages is a significant asset.
- Ability to remain calm and composed under pressure.
- A professional appearance and positive attitude.
- Strong organizational skills and attention to detail.
- Flexibility to work varied shifts, including weekends and holidays.
This is an excellent opportunity for a hospitality professional to lead a key guest-facing team and contribute to the reputation of a distinguished establishment.
This advertiser has chosen not to accept applicants from your region.
8
Guest Relations Manager
30153 Diplomatic Area
BHD60000 Annually
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Job Description
Our client is seeking a sophisticated and customer-focused Guest Relations Manager to enhance the guest experience at their premier establishment in Isa Town, Southern, BH . This role is paramount in ensuring that every guest receives exceptional service, personalized attention, and a memorable stay. The Guest Relations Manager will be the primary point of contact for VIP guests, handling reservations, special requests, and resolving any issues that may arise to ensure utmost guest satisfaction. You will oversee the front desk operations, coordinate with various hotel departments, and implement guest service standards to maintain the highest levels of quality. The ideal candidate will possess outstanding interpersonal and communication skills, a refined demeanor, and a genuine passion for hospitality. A minimum of 4-6 years of experience in guest relations, front office management, or a similar role within the hospitality industry is required. A Bachelor's degree in Hospitality Management, Tourism, or a related field is highly preferred. You will be responsible for training and motivating front desk staff, developing and implementing guest satisfaction initiatives, and analyzing guest feedback to drive continuous improvement. A proactive approach to problem-solving and the ability to handle demanding situations with grace and professionalism are essential. Experience with hotel management software (PMS) and a strong understanding of luxury service standards are necessary. This role offers a unique opportunity to shape the guest experience and contribute to the reputation of our client's esteemed property.
Responsibilities:
Responsibilities:
- Oversee and manage all guest relations and front desk operations.
- Ensure the highest standards of customer service and guest satisfaction.
- Act as the primary point of contact for VIP guests and handle their specific needs.
- Manage reservations, check-ins, and check-outs efficiently and courteously.
- Address and resolve guest complaints and issues promptly and professionally.
- Coordinate with other hotel departments to ensure seamless guest experiences.
- Train and supervise front desk staff, ensuring adherence to service standards.
- Develop and implement initiatives to enhance guest loyalty and retention.
- Monitor guest feedback and implement improvements based on reviews and surveys.
- Maintain a welcoming and professional atmosphere at the front desk.
- Bachelor's degree in Hospitality Management, Tourism, or a related field.
- Minimum of 4-6 years of experience in guest relations or front office management.
- Proven experience in managing VIP guest services.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong customer service orientation and a passion for hospitality.
- Proficiency in hotel management software (PMS) and MS Office.
- Ability to work flexible hours, including evenings and weekends.
- Professional appearance and demeanor.
This advertiser has chosen not to accept applicants from your region.
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