36 Human Resources jobs in Muharraq

Lead Digital Solution Service Sales Engineer

Yokogawa is a global provider of industrial automation, test and measurement, information systems and industrial services. We aim to shape a better future by supporting the energy transition, biotechnology, artificial intelligence, industrial cybersecurity, and more, contributing to the United Nations sustainable development goals.

The Lead Digital Solution Service Sales Engineer role focuses on developing customer relationships, clarifying needs, creating sales opportunities, and promoting customer-focused solutions within the organization. This position involves working with a global team to deliver value and grow business with customers in the assigned territory.

• Customer Relationship Development / Prospecting: Develop and implement a relationship management plan for potential customer accounts to identify and build relationships with decision makers and influencers, enabling effective two-way information flow and issue resolution.
• Customer Needs Clarification: Set objectives for sales calls, tailor materials for decision makers, ask relevant questions to gauge interest, and identify information needs.
• Sales Opportunities Creation: Build a personal network within the sales territory and represent the organization at trade shows and events to identify opportunities and enhance reputation.
• Sell Customer Propositions: Identify complex standard products and/or services that meet customer needs, present with rationale and standard terms, and involve senior colleagues for concessions when needed.
• Customer Relationship Management (CRM) Data: Monitor and resolve CRM issues and escalate as appropriate.
• Promoting Customer Focus: Collaborate with colleagues to build strong external customer relationships and meet customer needs.
• Operational Compliance: Identify non-compliance within the team and report or escalate as appropriate.
• Personal Capability Building: Develop capabilities through assessments, training, coaching, and ongoing education to stay updated on technology and industry practices.

• Customer Focus: Build strong customer relationships and deliver customer-centric solutions.
• Manages Complexity: Solve problems by considering multiple angles and root causes.
• Instills Trust: Demonstrate integrity and follow through on commitments.

• Customer-Focused Approach: Provide technical guidance to align with customer needs.
• Initiates Compelling Sales Conversations: Propose value-focused agendas for sales conversations.
• Knows the Buying Influences / Understands Buying Influencer Needs: Identify and understand key buying influences and needs.
• Builds Rapport / In-Depth Questioning / Understands Customer Needs: Establish trust and articulate customer objectives.
• Verbal Communication / Closes Effectively: Communicate clearly and reach mutual commitments.
• Diagnoses Needs with Questions / Effectively Presents Solutions / Navigates Customer Challenges: Explore objectives and present tailored solutions.
• Negotiates Strategically/Tactically / Pre-Call Preparation / Prospecting / Qualifying: Manage opportunities and preparation to build a strong pipeline.
• Strengthens Customer Connections: Maintain positive customer experiences.

Bachelor’s Degree or Equivalent Level

General Experience: Experience enables handling the majority of situations and advising others (Over 3 years to 6 years)

Managerial Experience: Basic experience coordinating the work of others (4 to 6 months)

Location: Bahrain (Muharraq/Muharraq Governorate, Manama, Capital Governorate) – multiple postings referenced.

Yokogawa is an Equal Opportunity Employer. We value diversity and inclusion and do not discriminate based on race, color, age, sex, gender identity or expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, disability, or any other status.

Overview

Join to apply for the Service Engineer role at Yokogawa

Yokogawa is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries, with a focus on shaping a better future through supporting the energy transition, (bio)technology, artificial intelligence, and industrial cybersecurity. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

Our team of 18,000 employees operates in over 60 countries with a corporate mission to "co-innovate tomorrow". We value respect, value creation, collaboration, integrity, and gratitude in everything we do.

Works as part of the team to complete service and troubleshooting jobs as per customer requirements as a resident engineer at TOTAL or other customer sites as applicable.

• Assigned to the system installation, application configuration, and troubleshooting.
• Design, implement, and test a wide range of I/O, basic control functions, interlocks, sequences, operator interface, and other control components on automations.
• Handle hardware installation, instrumentation wiring, loop drawing, and troubleshooting.
• Ensure accuracy and completeness of all project drawings, databases, and documentation.
• Ensure compliance with project quality and completion of all quality documents.
• Troubleshoot difficult control and integration problems with Yokogawa systems.
• Drive projects independently under the direction of the lead engineer.
• Manage time efficiently and report time promptly and accurately as required by company policies.
• Collaborate effectively as a project team member as assigned by the Service Lead or Engineering Manager.
• Follow Yokogawa quality procedures and documentation.
• Work in both individual and team environments, may handle multiple projects and products.
• Provide customer training as required.

• Preferably graduate in Engineering – Process Control Systems / Instrumentation / Electrical & Electronics; 4–6 years in handling small to medium projects or site maintenance as resident engineer.
• Minimum 6–9 years’ experience in Industrial Automation Control systems, preferably with Yokogawa DCS system Centum VP, & ESD system ProSafe-RS or other ESD (Triconnex, ICS, etc.).
• Any additional certifications like TÜV.
• Previous work experience on offshore FPSO/Terminals/Platforms is preferred.

1. Good analytical skills in troubleshooting and investigating complex site issues.
2. Strong problem solving and complaint resolution skills.
3. Adaptability and quick learning of various products and technologies in instrumentation and control systems.
4. Bilingual English and French is mandatory.
5. Understanding of quality practices.

Equal Opportunity Employer : Yokogawa is an equal opportunity employer. We will actively recruit, develop, and promote people from a variety of backgrounds and will not discriminate based on race, color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, or any other characteristic. We value differences and foster an inclusive environment where everyone can belong, contribute, and succeed.

Join to apply for the Service Engineer - role at Yokogawa

Join to apply for the Service Engineer - role at Yokogawa

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Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

For Pakistan Branch Office

• Execute installations, Online modifications application change requests and/or other professional services jobs in accordance with work orders and/or customer contracts.
• Respond to allocated trouble request, providing appropriate on-site service of equipment to restoration functionality and provide subsequent resolution according to the customer request and/or contract obligations (including meeting SLAs)
• Carry out on-site preventative maintenance, service actions and other routine tasks according to customer requests and contract obligations.
  
  

• To provide all after-Sales services to Customer
• Responsible to secure Customer Satisfaction by providing prompt Services and immediate response
• Accountable for effective technical support to recover from System failures and preventative maintenance
• Proactive sales promotion of services and spare parts to customers
• Performs timely reporting to Team leader on the jobs assigned.
• Responsible for follows up and closing of customer service issues.
  
  

• Bachelor’ Degree in Engineering – Electronics, Electrical, Instrumentation; Chemical, Mechatronics
• 3 to 6 years Experience in Industrial Automation Control systems, preferably with Yokogawa DCS system CS3000, & ESD system Prosafe RS or any other ESD
• Knowledge and experience of Foundation Fieldbus will be useful.
  
  

• Knowledge of Maintenance & servicing of Control Systems
• Customer interaction/relationship skills
• Resolving complaints/interacting
• Service methodologies.
• Control system Application knowledge / Networking & system knowledge
• Writing & Reporting skills
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Engineering and Information Technology
• Industries Automation Machinery Manufacturing

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Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

JOB SUMMARY

Provide technical support to customers by taking ownership of the problem and instilling in them the confidence that the problem will be resolved expeditiously. Responsiveness to customers’ requests within ten (10) minutes of contacting Yokogawa is essential function of this position. This notification is about providing them with a contact and owner of the problem presented. The support covers a wide range of activities such as answering questions from end users, resolving problems with configuration, application engineering, upgrades and migrations, and fresh installations. The job is done primarily from Yokogawa Offices, but will also include site visits. This may involve as much as 10-25 short trips per year.

The position will cover the Plant Information Management System (PIMS) advanced software packages used in the process industries to collect historical information (Exaquantum), as well as interpret alarm messages (Exaplog), manipulate setpoints (Exapilot), and interfaces (Exaopc, and subsystem) and other MES products. Exposure and experience of OSI-PI System, Honeywell Dynamo etc will be an advantage.

Work under general supervision of management. Provide work direction and guidance to lower level engineers, software engineers, programmers, and technicians. Works independently providing technical information to Managers, Account Executives, and Engineers in the execution of the sales, proposal/estimates and implementation work flow processes. Works with others to evaluate, select, and apply creative engineering techniques, procedures and criteria to ensure customer requirements are met, including participating in implementation of Yokogawa solutions.

DUTIES/RESULTS

The successful candidate for this position is expected to be a chemical or electrical engineer experienced in distributed control systems and/or the process industries.

The successful candidate for this position will have these personal characteristics:

• Enthusiastic about helping end users. Provides troubleshooting and research to identify, implement, and resolve problems experienced by customers. Including escalation to senior engineers and management when resolution is not quickly identified. Supports customer at site during pre-sales survey, installation, startup, and throughout the life of the installation.
• Able to work with very little supervision
• Able to schedule their own work in an environment where interruptions are frequent.
• Able to follow logical steps to gather information and resolve problems
• Able to explain complex elements to users who have limited experience. Analyzes customer needs and requirements and provides recommended solutions to the customer in the development of systems specifications and solutions to problems, demonstrating company capability to key customer personnel.
• Able to learn the concepts and operation of all the Exa products with minimal formal training courses
• Provide written reports and/or instructions to customers and management on implementing resolutions and what was learned during investigation of the trouble.
• Documents thoroughly the information reported by customers, work involved researching and generating a solution, and resolution status in the Yokogawa tracking system.
• Provides guidance in the configuration and use of Yokogawa software packages to engineers, designers, and other technical personnel through job-site orientations, and on-the-job training during various phases of a project.
• Provides formal and informal training to customer personnel as required.
• Maintains current knowledge of Yokogawa solutions and effectively integrates new ideas and developments into scope of responsibilities.
• Assists in the integration of Yokogawa software packages into the overall process control system.
• Performs software implementation activities employing industry knowledge, programming and scripting skills in the development of efficient and effective systems for customer application,
• Responsible for providing uncompromising quality to all work processes in designated area of responsibility. Has the authority to stop those work processes at any time it is believed quality is being compromised.
• Perform other duties as assigned.

DIMENSION

Works under the general supervision of management and Senior level Technical Support Engineers. Independently evaluates, selects, and applies standard engineering techniques and criteria to ensure customer satisfaction. Has the responsibility to support customers, engineers, Project Managers and Account Executives. Accountable for customer satisfaction and uncompromising quality.

SPECIFICATIONS

Qualifications:

• Preferably has experience or education in the design, operation or support of one of the process industries, e.g.Oil & Gas, refining, chemicals, paper, power, pharmaceuticals. Experience working in a control room environment, start-up, commissioning, customer interaction and remote support is desirable.
• Understands the use of control systems in the process industry and where the PIMS complements these control systems.
• The successful candidate for this position will have demonstrable skills in at least several of these areas:
• Ability to use Windows administration, e.g. user accounts, security policies, etc.
• Ability to create/modify Microsoft SQL queries
• Ability to use execute SQL Server administration functions
• Ability to create/modify/execute VB/Java Script
• Understanding of OPC & DCOM
• Knowledge in ISA S95, S88, EEMUA#191 and ISA 18. standards and terminologies
• Must have working knowledge on installing and configuring software including operating systems software
• Understanding of Windows network addressing, routing and firewalls.
• Understanding of one or more of the Yokogawa Exa products
• Must have the demonstrated ability to work in a team environment.
• Must have the demonstrated ability to train Customer in a class room environment.
• Must be willing to travel for job assignments, maintain a rapport with customer representatives, and be dedicated to quality, service, productivity, and customer satisfaction.

Education: Bachelor Degree in engineering or equivalent qualification

Prior Experience: Minimum of 6-8 years’ experience in one of the following: process control systems, real time information systems, information systems, process engineering, process operations, software support in a process industry, or systems house application engineering. Experience in Yokogawa EXA solutions will be an advantage

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

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Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow".

We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

• Partner with business leaders on HR strategy and initiatives.
• Manage employee relations and resolve complex issues.
• Support talent acquisition and retention efforts.
• Implement performance management processes.
• Advise on compensation and benefits strategies.
• Drive change management initiatives.
• Develop and deliver HR training programs.
• Analyze HR data to identify trends and recommend solutions.
• Ensure compliance with labor laws and regulations.

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
• Minimum of 7 years of progressive experience in Human Resources, with at least 3 years as an HR Business Partner.
• Comprehensive knowledge of HR principles, practices, and employment law.
• Proven experience in talent management, employee relations, and performance management.
• Strong analytical and problem-solving skills with the ability to interpret HR data.
• Excellent communication, interpersonal, and influencing skills.
• Experience with HRIS systems and HR technology.
• Ability to work independently and manage multiple priorities in a remote environment.
• Master's degree or relevant HR certifications (e.g., SHRM-SCP, HRCI) are a plus.