208 Human Resources jobs in Muharraq

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

JOB SUMMARY

Provide technical support to customers by taking ownership of the problem and instilling in them the confidence that the problem will be resolved expeditiously. Responsiveness to customers’ requests within ten (10) minutes of contacting Yokogawa is essential function of this position. This notification is about providing them with a contact and owner of the problem presented. The support covers a wide range of activities such as answering questions from end users, resolving problems with configuration, application engineering, upgrades and migrations, and fresh installations. The job is done primarily from Yokogawa Offices, but will also include site visits. This may involve as much as 10-25 short trips per year.

The position will cover the Plant Information Management System (PIMS) advanced software packages used in the process industries to collect historical information (Exaquantum), as well as interpret alarm messages (Exaplog), manipulate setpoints (Exapilot), and interfaces (Exaopc, and subsystem) and other MES products. Exposure and experience of OSI-PI System, Honeywell Dynamo etc will be an advantage.

Work under general supervision of management. Provide work direction and guidance to lower level engineers, software engineers, programmers, and technicians. Works independently providing technical information to Managers, Account Executives, and Engineers in the execution of the sales, proposal/estimates and implementation work flow processes. Works with others to evaluate, select, and apply creative engineering techniques, procedures and criteria to ensure customer requirements are met, including participating in implementation of Yokogawa solutions.

DUTIES/RESULTS

The successful candidate for this position is expected to be a chemical or electrical engineer experienced in distributed control systems and/or the process industries.

The successful candidate for this position will have these personal characteristics:

• Enthusiastic about helping end users. Provides troubleshooting and research to identify, implement, and resolve problems experienced by customers. Including escalation to senior engineers and management when resolution is not quickly identified. Supports customer at site during pre-sales survey, installation, startup, and throughout the life of the installation.
• Able to work with very little supervision
• Able to schedule their own work in an environment where interruptions are frequent.
• Able to follow logical steps to gather information and resolve problems
• Able to explain complex elements to users who have limited experience. Analyzes customer needs and requirements and provides recommended solutions to the customer in the development of systems specifications and solutions to problems, demonstrating company capability to key customer personnel.
• Able to learn the concepts and operation of all the Exa products with minimal formal training courses
• Provide written reports and/or instructions to customers and management on implementing resolutions and what was learned during investigation of the trouble.
• Documents thoroughly the information reported by customers, work involved researching and generating a solution, and resolution status in the Yokogawa tracking system.
• Provides guidance in the configuration and use of Yokogawa software packages to engineers, designers, and other technical personnel through job-site orientations, and on-the-job training during various phases of a project.
• Provides formal and informal training to customer personnel as required.
• Maintains current knowledge of Yokogawa solutions and effectively integrates new ideas and developments into scope of responsibilities.
• Assists in the integration of Yokogawa software packages into the overall process control system.
• Performs software implementation activities employing industry knowledge, programming and scripting skills in the development of efficient and effective systems for customer application,
• Responsible for providing uncompromising quality to all work processes in designated area of responsibility. Has the authority to stop those work processes at any time it is believed quality is being compromised.
• Perform other duties as assigned.

DIMENSION

Works under the general supervision of management and Senior level Technical Support Engineers. Independently evaluates, selects, and applies standard engineering techniques and criteria to ensure customer satisfaction. Has the responsibility to support customers, engineers, Project Managers and Account Executives. Accountable for customer satisfaction and uncompromising quality.

SPECIFICATIONS

Qualifications:

• Preferably has experience or education in the design, operation or support of one of the process industries, e.g.Oil & Gas, refining, chemicals, paper, power, pharmaceuticals. Experience working in a control room environment, start-up, commissioning, customer interaction and remote support is desirable.
• Understands the use of control systems in the process industry and where the PIMS complements these control systems.
• The successful candidate for this position will have demonstrable skills in at least several of these areas:
• Ability to use Windows administration, e.g. user accounts, security policies, etc.
• Ability to create/modify Microsoft SQL queries
• Ability to use execute SQL Server administration functions
• Ability to create/modify/execute VB/Java Script
• Understanding of OPC & DCOM
• Knowledge in ISA S95, S88, EEMUA#191 and ISA 18. standards and terminologies
• Must have working knowledge on installing and configuring software including operating systems software
• Understanding of Windows network addressing, routing and firewalls.
• Understanding of one or more of the Yokogawa Exa products
• Must have the demonstrated ability to work in a team environment.
• Must have the demonstrated ability to train Customer in a class room environment.
• Must be willing to travel for job assignments, maintain a rapport with customer representatives, and be dedicated to quality, service, productivity, and customer satisfaction.

Education: Bachelor Degree in engineering or equivalent qualification

Prior Experience: Minimum of 6-8 years’ experience in one of the following: process control systems, real time information systems, information systems, process engineering, process operations, software support in a process industry, or systems house application engineering. Experience in Yokogawa EXA solutions will be an advantage

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa
about our Employee Referral process!

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow".

We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

• Assist in the full recruitment lifecycle, from sourcing candidates to onboarding new hires.
• Maintain accurate and up-to-date employee records in the HR Information System (HRIS).
• Support the administration of employee benefits programs and address employee inquiries.
• Process payroll data and ensure timely and accurate payments, coordinating with the finance department.
• Assist in the development and implementation of HR policies and procedures.
• Handle employee relations issues, providing guidance and support to management and staff.
• Organize and conduct HR training sessions and workshops.
• Ensure compliance with labor laws and regulations.
• Assist in performance management processes.
• Organize company events and team-building activities.
• Maintain confidentiality of all employee information.
• Contribute to HR projects and initiatives as needed.

• Minimum of 3 years of experience in a generalist HR role.
• Solid understanding of HR principles, practices, and employment laws.
• Proficiency in HRIS and payroll software.
• Excellent organizational and time management skills.
• Strong communication and interpersonal skills, with the ability to build rapport with employees at all levels.
• High level of integrity and discretion in handling confidential information.
• Bachelor's degree in Human Resources, Business Administration, or a related field.
• CIPD or similar HR certification is a plus.
• Experience in employee relations and conflict resolution.
• Ability to work independently and as part of a team.

• Perform on-site installations, preventative maintenance, and corrective repairs on specialized equipment.
• Diagnose and troubleshoot complex mechanical and electrical issues.
• Provide technical support and guidance to customers during and after service calls.
• Manage inventory of spare parts and tools effectively.
• Document all service activities, including maintenance logs and repair reports, accurately and promptly.
• Communicate effectively with the remote support team, providing detailed updates on job status and challenges.
• Adhere to all safety protocols and company policies during site visits.
• Identify opportunities for upselling services or upgrades to clients.
• Develop a strong understanding of the equipment's operational parameters and common failure points.
• Continuously update technical knowledge through provided training and resources.
• Prepare for service calls by reviewing equipment history, customer issues, and required parts.
• Maintain a clean and organized workspace, whether at home or on-site.

• Proven experience as a Field Service Technician or in a similar technical role.
• Strong mechanical aptitude and troubleshooting skills.
• Proficiency in diagnosing and repairing electro-mechanical systems.
• Ability to read and interpret technical manuals, schematics, and blueprints.
• Excellent customer service and communication skills.
• Willingness to travel extensively to customer sites.
• Ability to work independently with minimal supervision.
• Basic computer skills for reporting and communication.
• Valid driver's license and a clean driving record.
• Technical certifications in relevant fields are highly desirable.
• Experience with remote diagnostic tools and software is a plus.
• A proactive approach to problem-solving and a commitment to quality work.

• Perform installation, maintenance, and repair of specialized industrial equipment.
• Diagnose technical issues using remote diagnostic tools and software.
• Provide remote technical support and guidance to on-site personnel.
• Conduct scheduled preventative maintenance on equipment.
• Perform emergency repairs and troubleshoot complex mechanical and electronic issues.
• Travel to client sites for hands-on service, installations, and major repairs as needed.
• Document all service activities, findings, and resolutions accurately.
• Manage inventory of spare parts and report stock levels.
• Provide technical feedback to engineering and product development teams.
• Ensure customer satisfaction through high-quality service delivery.
• Adhere to all safety protocols and company procedures.

• Associate's or Bachelor's degree in a technical field (e.g., Mechanical Engineering Technology, Electrical Engineering, Electronics).
• Minimum of 3-5 years of experience in field service or technical support for complex equipment.
• Strong understanding of mechanical, electrical, and electronic systems.
• Proficiency with diagnostic tools, software, and remote support technologies.
• Excellent troubleshooting and problem-solving skills.
• Strong customer service and communication abilities.
• Ability to work independently and manage time effectively.
• Willingness to travel periodically to customer sites.
• Familiarity with industrial control systems is a plus.
• Valid driver's license and a clean driving record.

• Provide remote technical support and troubleshooting for complex equipment.
• Guide customers through installation, maintenance, and repair processes.
• Diagnose technical issues using remote diagnostic tools and software.
• Analyze performance data and provide recommendations for optimization.
• Document technical issues, resolutions, and customer interactions accurately.
• Develop and update technical documentation and troubleshooting guides.
• Collaborate with engineering and product development teams to resolve recurring issues.
• Ensure customer satisfaction through effective and timely technical assistance.
• Identify opportunities for product and service improvements based on customer feedback.

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related field.
• 4-6 years of experience in field service, technical support, or a similar role.
• Proven ability to diagnose and troubleshoot complex technical problems remotely.
• Proficiency with remote diagnostic tools, video conferencing, and technical documentation software.
• Strong understanding of mechanical and electrical systems.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work independently and manage time effectively in a remote setting.
• Proactive problem-solver with a strong analytical mindset.

• Lead and mentor a remote team of customer service and technical support representatives.
• Oversee daily support operations, ensuring efficient and effective issue resolution.
• Manage support ticket queues and ensure adherence to service level agreements (SLAs).
• Develop and refine customer support processes and workflows.
• Train new hires and provide ongoing coaching to improve team performance.
• Monitor key performance indicators (KPIs) and generate regular reports on team activity and customer satisfaction.
• Handle escalated customer inquiries and complex technical issues.
• Collaborate with product and engineering teams to address customer feedback and recurring problems.
• Maintain and update customer support documentation and knowledge base articles.
• Foster a positive and customer-focused team environment.

• Bachelor's degree in Business Administration, Communications, or a related field is preferred.
• Minimum of 5 years of experience in customer service or technical support roles.
• At least 2 years of experience in a lead or supervisory capacity.
• Proven ability to manage and motivate a remote team.
• Strong understanding of customer service principles and best practices.
• Experience with CRM and helpdesk software (e.g., Salesforce, Zendesk, Intercom).
• Excellent problem-solving, communication, and interpersonal skills.
• Ability to work independently and manage time effectively in a remote setting.
• Experience in the SaaS industry is a plus.
• Customer-centric mindset with a passion for delivering exceptional service.

• Manage day-to-day HR operations, including employee relations and policy interpretation.
• Support talent acquisition processes, from sourcing to onboarding.
• Administer compensation and benefits programs.
• Ensure compliance with labor laws and regulations.
• Assist in the development and implementation of HR policies.
• Maintain accurate employee records in HRIS.
• Provide guidance and support to employees and management on HR matters.

• Bachelor's degree in HR or Business Administration.
• 6+ years of progressive HR experience.
• Solid understanding of employment law and HR best practices.
• Proficiency in HRIS and HR software.
• Strong communication and interpersonal skills.
• Ability to work independently in a remote setting.