236 Human Resources jobs in Muharraq

Overview

The ideal candidate will have strong creative skills and a portfolio of work which demonstrates their passion for illustrative design and typography. This candidate will have experiences in working with numerous different design platforms such as digital and print forms. Moreover, they will support with other tasks like sales and customer service.

• Collaborate with the team to ensure consistency of designs across various media outlets
• Create compelling and effective logos, designs, print and digital media
• Maintain awareness of current industry and technology standards, social media, competitive landscape and market trends

• Bachelor's degree in Graphic Design or related field
• 2-4 years of experience in graphic design
• Proficient in Adobe Creative Suite
• Strong communication, conceptual thinking, typography skills and design skills
• Portfolio of work

Overview

Not just a job, but a career. Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries. Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

For Pakistan Branch Office

• Execute installations, Online modifications application change requests and/or other professional services jobs in accordance with work orders and/or customer contracts.
• Respond to allocated trouble request, providing appropriate on-site service of equipment to restoration functionality and provide subsequent resolution according to the customer request and/or contract obligations (including meeting SLAs)
• Carry out on-site preventative maintenance, service actions and other routine tasks according to customer requests and contract obligations.

• To provide all after-Sales services to Customer
• Responsible to secure Customer Satisfaction by providing prompt Services and immediate response
• Accountable for effective technical support to recover from System failures and preventative maintenance
• Proactive sales promotion of services and spare parts to customers
• Performs timely reporting to Team leader on the jobs assigned.
• Responsible for follows up and closing of customer service issues.

• Bachelor’ Degree in Engineering – Electronics, Electrical, Instrumentation; Chemical, Mechatronics
• 3 to 6 years Experience in Industrial Automation Control systems, preferably with Yokogawa DCS system CS3000, & ESD system Prosafe RS or any other ESD
• Knowledge and experience of Foundation Fieldbus will be useful.

• Knowledge of Maintenance & servicing of Control Systems
• Customer interaction/relationship skills
• Resolving complaints/interacting
• Service methodologies.
• Control system Application knowledge / Networking & system knowledge
• Writing & Reporting skills

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa about our Employee Referral process!

Overview

Not just a job, but a career
Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries. Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

• Customer Relationship Development / Prospecting
• Develop and implement a relationship management plan for potential customer accounts to identify and build relationships with relevant decision makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
• Customer Needs Clarification
• Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation.
• Sales Opportunities Creation
• Develop a personal network within the sales territory and represent the organization at trade shows and other events to identify sales opportunities, promote the organization, and enhance its reputation.
• Sell Customer Propositions
• Use personal expertise to identify the complex standard products and/or services offered by the organization that meet the customer's needs, together with quantities and product configurations. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customer's agreement.
• Customer Relationship Management (CRM) Data
• Monitor team members' use of the customer relationship management system, identifying and resolving standard issues and escalating these to a senior manager as appropriate.
• Promoting Customer Focus
• Assist with the development of internal communications and work collaboratively with colleagues to build strong external customer relationships and meet customer needs.
• Operational Compliance
• Identify, within the team, instances of non-compliance with the organization's policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these and escalating issues as appropriate.
• Personal Capability Building
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an in-depth understanding of technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

• Customer Focus
• Builds strong customer relationships and delivers customer-centric solutions. For example, digs deeply into customer feedback and drives the innovations that can enable the organization to better meet customers' future needs. Frequently adjusts approach to ensure customer needs are met and to improve service.
• Manages Complexity
• Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
• Instills Trust
• Gains the confidence and trust of others through honesty, integrity, and authenticity. For example, demonstrates integrity, upholding professional codes of conduct. Instills trust by following through on agreements and commitments despite competing priorities and by being honest and straightforward.

• Customer-Focused Approach
• Works without supervision and provides technical guidance when required to orient the seller's organization around delivering to the key needs of their customers.
• Initiates Compelling Sales Conversations
• Works without supervision and provides technical guidance when required to propose a mutually agreed-upon agenda to start sales conversations that offer value to the client.
• Knows the Buying Influences
• Works without supervision and provides technical guidance when required to accurately identify and understand the key buying influences pertaining to an opportunity.
• Understands Buying Influencer Needs
• Works without supervision and provides technical guidance when required to quickly and accurately define the needs of the key buying influencers.
• Builds Rapport
• Works without supervision and provides technical guidance when required to quickly and effectively establish trust within the buying centers in the client’s organization.
• In-Depth Questioning
• Works without supervision and provides technical guidance when required to explore the depth and breadth of a problem, draw out the implications of not changing, and help clients self-discover and articulate the value of a solution.
• Manages Buyer Indifference
• Works without supervision and provides technical guidance when required to acknowledge and ask questions to understand the circumstances surrounding client indifference.
• Manages Resistance
• Works without supervision and provides technical guidance when required to acknowledge a client's indifference and gain agreement from the client to discover the root causes of resistance.
• Questions Strategically
• Works without supervision and provides technical guidance when required to uncover clients’ explicit needs and/or unforeseen opportunities and challenges.
• Understands Customer Needs
• Works without supervision and provides technical guidance when required to articulate the customer needs in the customer's business language and business context.
• Understands Issues/Motivations
• Works without supervision and provides technical guidance when required to quickly identify and accurately articulate why a client does or does not want a change based on their business objectives and challenges.
• Verbal Communication
• Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.
• Closes Effectively
• Works without supervision and provides technical guidance when required to arrive at mutually beneficial commitments that help move the sales/client relationship forward.
• Diagnoses Needs with Questions
• Works without supervision and provides technical guidance when required to ask questions that encourage the client to talk openly about their key objectives and challenges.
• Effectively Presents Solutions
• Works without supervision and provides technical guidance when required to clearly present solutions that link directly to the key objectives and challenges important to the client.
• Navigates Customer Challenges
• Works with full competence to navigate conversations in which the customer is frustrated or unhappy with the organization. Typically works without supervision and may provide technical guidance.
• Negotiates Strategically/Tactically
• Works without supervision and provides technical guidance when required to facilitate the commercial details of an opportunity such that both parties are satisfied with the value gained.
• Pre-Call Preparation
• Works without supervision and provides technical guidance when required to carefully prepare for client interactions using established frameworks.
• Prospecting
• Works without supervision and provides technical guidance when required to identify ideal potential clients.
• Qualifying
• Works without supervision and provides technical guidance when required to spend the appropriate time for the size and potential of each opportunity.
• Strengthens Customer Connections
• Works with full competence to connect with customers to strengthen the relationship, meeting personal needs through positive customer experiences. Typically works without supervision and may provide technical guidance.

Bachelor's Degree or Equivalent Level

General Experience: Experience enables job holder to deal with the majority of situations and to advise others (Over 3 years to 6 years)

Managerial Experience: Basic experience of coordinating the work of others (4 to 6 months)

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa about our Employee Referral process!

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About the Team
Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

JOB SUMMARY

Provide technical support to customers by taking ownership of the problem and instilling in them the confidence that the problem will be resolved expeditiously. Responsiveness to customers’ requests within ten (10) minutes of contacting Yokogawa is essential function of this position. This notification is about providing them with a contact and owner of the problem presented. The support covers a wide range of activities such as answering questions from end users, resolving problems with configuration, application engineering, upgrades and migrations, and fresh installations. The job is done primarily from Yokogawa Offices, but will also include site visits. This may involve as much as 10-25 short trips per year.

The position will cover the Plant Information Management System (PIMS) advanced software packages used in the process industries to collect historical information (Exaquantum), as well as interpret alarm messages (Exaplog), manipulate setpoints (Exapilot), and interfaces (Exaopc, and subsystem) and other MES products. Exposure and experience of OSI-PI System, Honeywell Dynamo etc will be an advantage.

Work under general supervision of management. Provide work direction and guidance to lower level engineers, software engineers, programmers, and technicians. Works independently providing technical information to Managers, Account Executives, and Engineers in the execution of the sales, proposal/estimates and implementation work flow processes. Works with others to evaluate, select, and apply creative engineering techniques, procedures and criteria to ensure customer requirements are met, including participating in implementation of Yokogawa solutions.

DUTIES/RESULTS

The successful candidate for this position is expected to be a chemical or electrical engineer experienced in distributed control systems and/or the process industries.

The successful candidate for this position will have these personal characteristics:

• Enthusiastic about helping end users. Provides troubleshooting and research to identify, implement, and resolve problems experienced by customers. Including escalation to senior engineers and management when resolution is not quickly identified. Supports customer at site during pre-sales survey, installation, startup, and throughout the life of the installation.
• Able to work with very little supervision
• Able to schedule their own work in an environment where interruptions are frequent.
• Able to follow logical steps to gather information and resolve problems
• Able to explain complex elements to users who have limited experience. Analyzes customer needs and requirements and provides recommended solutions to the customer in the development of systems specifications and solutions to problems, demonstrating company capability to key customer personnel.
• Able to learn the concepts and operation of all the Exa products with minimal formal training courses
• Provide written reports and/or instructions to customers and management on implementing resolutions and what was learned during investigation of the trouble.
• Documents thoroughly the information reported by customers, work involved researching and generating a solution, and resolution status in the Yokogawa tracking system.
• Provides guidance in the configuration and use of Yokogawa software packages to engineers, designers, and other technical personnel through job-site orientations, and on-the-job training during various phases of a project.
• Provides formal and informal training to customer personnel as required.
• Maintains current knowledge of Yokogawa solutions and effectively integrates new ideas and developments into scope of responsibilities.
• Assists in the integration of Yokogawa software packages into the overall process control system.
• Performs software implementation activities employing industry knowledge, programming and scripting skills in the development of efficient and effective systems for customer application,
• Responsible for providing uncompromising quality to all work processes in designated area of responsibility. Has the authority to stop those work processes at any time it is believed quality is being compromised.
• Perform other duties as assigned.

DIMENSION

Works under the general supervision of management and Senior level Technical Support Engineers. Independently evaluates, selects, and applies standard engineering techniques and criteria to ensure customer satisfaction. Has the responsibility to support customers, engineers, Project Managers and Account Executives. Accountable for customer satisfaction and uncompromising quality.

SPECIFICATIONS

Qualifications:

• Preferably has experience or education in the design, operation or support of one of the process industries, e.g.Oil & Gas, refining, chemicals, paper, power, pharmaceuticals. Experience working in a control room environment, start-up, commissioning, customer interaction and remote support is desirable.
• Understands the use of control systems in the process industry and where the PIMS complements these control systems.
• The successful candidate for this position will have demonstrable skills in at least several of these areas:
• Ability to use Windows administration, e.g. user accounts, security policies, etc.
• Ability to create/modify Microsoft SQL queries
• Ability to use execute SQL Server administration functions
• Ability to create/modify/execute VB/Java Script
• Understanding of OPC & DCOM
• Knowledge in ISA S95, S88, EEMUA#191 and ISA 18. standards and terminologies
• Must have working knowledge on installing and configuring software including operating systems software
• Understanding of Windows network addressing, routing and firewalls.
• Understanding of one or more of the Yokogawa Exa products
• Must have the demonstrated ability to work in a team environment.
• Must have the demonstrated ability to train Customer in a class room environment.
• Must be willing to travel for job assignments, maintain a rapport with customer representatives, and be dedicated to quality, service, productivity, and customer satisfaction.

Education: Bachelor Degree in engineering or equivalent qualification

Prior Experience: Minimum of 6-8 years’ experience in one of the following: process control systems, real time information systems, information systems, process engineering, process operations, software support in a process industry, or systems house application engineering. Experience in Yokogawa EXA solutions will be an advantage

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa
about our Employee Referral process!

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow".

We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

• Perform on-site installation, commissioning, and setup of new equipment according to technical specifications and manufacturer guidelines.
• Conduct routine preventive maintenance, inspections, and servicing to minimize downtime and ensure operational efficiency.
• Diagnose and resolve complex technical issues, performing repairs and component replacements as needed.
• Provide technical support and training to clients on equipment operation, maintenance, and troubleshooting.
• Maintain detailed service records, including work performed, parts used, and time spent, utilizing company's field service management software.
• Collaborate with the engineering and support teams to provide feedback on product performance and identify areas for improvement.
• Adhere to all safety regulations and company policies while on client sites.
• Manage spare parts inventory and ensure timely replenishment.
• Utilize remote diagnostic tools and platforms to assist with troubleshooting and support where applicable.

• Associate's or Bachelor's degree in Engineering, Mechanical Technology, Electrical Engineering, or a related field.
• Minimum of 3-5 years of hands-on experience in field service, installation, and maintenance of industrial equipment.
• Proficiency in reading and interpreting technical manuals, blueprints, and schematics.
• Strong understanding of mechanical, electrical, and electronic systems.
• Excellent diagnostic and troubleshooting skills.
• Ability to work independently, manage time effectively, and travel to client sites as required.
• Strong communication and interpersonal skills, with the ability to build rapport with customers.
• Proficiency with standard hand and power tools, as well as diagnostic equipment.
• Familiarity with remote diagnostic tools and software is a plus.
• Willingness to work flexible hours and occasional on-call duties.

• Perform installations, preventative maintenance, and emergency repairs on industrial machinery.
• Diagnose and troubleshoot complex mechanical, electrical, and hydraulic systems.
• Interpret technical manuals, blueprints, and schematics to guide repair procedures.
• Utilize diagnostic equipment and tools to identify system faults.
• Respond promptly to service requests and ensure minimal equipment downtime.
• Maintain detailed service reports, documenting all work performed and parts used.
• Manage and replenish on-site spare parts inventory.
• Provide technical training and support to customer operators and maintenance staff.
• Collaborate with internal engineering and sales teams to resolve complex issues.
• Adhere to all company safety policies and procedures while on client sites.

• High school diploma or equivalent; technical certification or associate's degree in a related field is preferred.
• Proven experience as a Field Service Technician or similar role, with a strong understanding of industrial machinery.
• Proficiency in mechanical, electrical, and hydraulic systems diagnosis and repair.
• Ability to read and interpret technical drawings and schematics.
• Excellent problem-solving skills and mechanical aptitude.
• Strong communication and interpersonal skills, with a focus on customer satisfaction.
• Ability to work independently and manage time effectively.
• Willingness to travel to client sites within the specified region.
• Familiarity with diagnostic software and testing equipment.
• Must possess a valid driver's license and a clean driving record.

• Partner with business leaders to develop and execute HR strategies aligned with business goals.
• Provide expert guidance on talent management, including recruitment, onboarding, performance management, and retention.
• Manage employee relations issues, including investigations, conflict resolution, and disciplinary actions.
• Develop and implement HR policies and procedures, ensuring compliance with labor laws.
• Advise on compensation, benefits, and total rewards strategies.
• Support organizational development initiatives, including change management and workforce planning.
• Promote employee engagement and foster a positive and inclusive work environment.
• Facilitate talent development programs and succession planning.
• Analyze HR data and metrics to identify trends and inform strategic decisions.
• Act as a trusted advisor and coach to employees and managers.

• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field; Master's degree preferred.
• Minimum of 7 years of progressive experience in Human Resources, with a significant portion as an HR Business Partner.
• In-depth knowledge of HR principles, best practices, and employment law.
• Proven experience in employee relations, talent management, and organizational development.
• Strong business acumen and strategic thinking abilities.
• Excellent communication, interpersonal, and influencing skills.
• Proficiency in HRIS systems and other HR technology.
• Demonstrated ability to manage sensitive information and maintain confidentiality.
• Proven ability to work independently and manage multiple priorities in a remote setting.
• PHR or SPHR certification is a plus.