8 Implementation jobs in Bahrain

Job Purpose

The job holder is responsible for providing excellent customer service and maintaining strong professional relationship with customer as a Relationship Manager from Payment & Channel product team. The main role is to increase the digital onboarding, digital transactions and reduction in paper processing on value as well as volume parameters. The job holder should be able to understand the client requirements and work on the same from requirements perspective to enhance the product offering, and to prepare various reports and presentations in the customer onboarding and digital platform usage activities.

• Understand and drive the implementation of the product initiatives in coordination with coverage team.
• Maintain and update the business process documents related to commercialization as per the Bank's policies for new customers.
• Manage the client demo with potential customers along with regular follow up with the help of Coverage team is essential for onboarding the customer to use the product.
• Handle the necessary follow up with existing customers to increase the throughput via the channel or convert the paper requests to online requests.
• Arrange for the client training and providing assistance in using the digital solution with clarifications as and when required.
• Arranging for the UAT of the digital solutions with the help of other departments and problem escalation to respective units is required.
• Collaboration with internal and external product partners to prepare and design holistic solution based on the interactions with clients and market trends.
• Ensure the effective delivery of agreed solutions and monitor to stay relevant to client's changing needs.
• Engage with customer from the beginning with calls and scheduling the presentations to provide overview and details about the online capabilities of the platform.
• Coordinate with respective relationship managers under Coverage unit for potential customers.
• Engage with government, large corporates and strategic customers.
• Coordinate with operations team to understand the pain points and volumes processed manually to identify the potential target client base.
• Assist customer in completing the application form and handle the end-to-end follow up until the application form reaches the support team for setup.
• Manager the necessary training sessions with new as well as existing customers to ensure the customer uses the platform smoothly.
• Schedule the meetings with customers at customer premises or in bank premises with the help of respective relationship managers to address customers’ needs.
• Maintain the logs of the customer engagements for periodic follow ups.
• Identify new areas of digital engagement with existing bank customers to maintain customers.
• Play a pivotal role in driving the strategic direction and execution of initiatives aimed at enhancing the commercialization of corporate internet banking services. The responsibilities will span across strategic planning, product management, customer engagement, stakeholder management, and ensuring exceptional customer service delivery.
• Handle the initiatives based on regulatory or internal requirement to enhance customer experience including financial and non-financial aspects with enhancement of capabilities, Client access strategies, and oversight of risk and governance.

• Understand the product that is offered to Client in detail from set up to support perspective.
• Design the adequate sales and awareness programs to contribute to business growth objectives.
• Maintain the required trackers based on the product requirements to ensure having database of all products offerings.
• Build familiarity with Clients' account activity to enhance awareness of client needs and behavior.
• Ensure effective delivery of agreed solutions to client needs to achieve optimal customer experience.
• Educate the Coverage teams along with internal Transaction Banking teams about the Online Channel new product functionalities, features, and process implemented.
• Drive the preparation of the required training material if necessary to launch and relaunch products and services to ensure covering all required aspects.
• Coordinate with corporate communication team for the purpose of promotion of new and existing products and serviced to ensure efficient marketing and positioning of product offerings.

• Design MIS which will help in analyzing multiple aspects of platform usage.
• Make sure the MIS is prepared and updated on regular basis.
• Enhance the current MIS which will help in analyzing the product usage from customer side and suggest areas for improvements while getting the reports data on an automated basis.
• Prepare and analyze the various payments and channels related functional and technical reports to take corrective actions.
• Monitor performance against targets and implement corrective measures as needed to ensure goals are met.
• Prepare any MIS as per requirement based on the activities performed.
• Work on enhancing the MIS formats on Bassira or Power BI.

• Provide training and assistance to corporate clients on how to effectively use internet banking services.
• Conduct product demonstrations and workshops to showcase the features and benefits of our offerings.
• Offer ongoing support and assistance to address any customer inquiries or issues related to internet banking services.
• Develop training materials and resources to empower corporate clients to maximize the value of our internet banking solutions.
• Collaborate with customer support teams to ensure timely resolution of customer issues and inquiries.
• Assist customer experience team to ensure all complaints are resolved at the right level for superior customer experience.
• Escalate the issues to relevant departments wherever deemed necessary to avoid customer impact.
• Assist customer in completing the application form and do the end-to-end follow ups.
• Ensures complete customer platform setup as per the application form and client letter received from customers in accordance with the department procedures.
• Ensure that all new setup and modifications are conducted according to department procedures.
• Ensure timely completion of the activity through finalizing the setup within the specified TAT in the department procedure.
• Ensure necessary tickets are raised for the activities performed to quantify the activities performed.
• Resolve customer issues and queries with minimal escalations through coordinating with other departments.
• Complete the tasks of customer support while keeping minimal or no issues pending.
• Ensure to communicate updates to clients regarding their issues status.
• Follow the escalation process wherever necessary to make sure the customer is not affected.
• Adhere to the processes defined, tools adopted by department for the purpose of effective Customer experience.
• Ensure to response to all incoming calls and emails and ensure to provide consistent service while maintaining high customer satisfaction.

• Initiate and formalize structured periodic onboarding and service review with Coverage as well as Transaction Banking teams.
• Update Coverage team and internal stakeholders whenever required with top customers.
• Lead the deliverables against the objectives.
• Lead the communication with internal stakeholders in the areas of onboarding and digital processing.
• Provide market feedback to customer service team from the service perspective.
• Provide the customer feedback regarding the product features and paint points to payments product team to discuss the enhancements.
• Understand the development pipeline to manage customer expectations and further usage from commercialization perspective.

• Make sure the onboarding activity is completed adhering to the required process of documentation.
• Do the necessary follow up required with legal or any other department from documentation perspective.
• Engage in activity to assess the regulatory change on existing products and services.
• Make sure the onboarding is happening with all the documents are in order as per procedure of the bank and requirement of the products and services signed by customer.

• Bachelor’s degree in Business Studies, Economics, Finance or in any other subject or equivalent is required.
• Master’s degree in Business Studies, Economics, Finance, or in any other subject is preferred.
• Minimum of 3-4 years of practical experience in a bank in the same or similar function.

• Lead the design and implementation of lean manufacturing strategies and projects, focusing on value stream mapping, 5S, Kaizen events, Poka-Yoke, and Just-In-Time (JIT) systems.
• Identify opportunities for process improvement and waste reduction across all manufacturing and related functions.
• Develop and deliver training programs to educate employees at all levels on lean principles and tools.
• Coach and mentor cross-functional teams to successfully implement lean initiatives and sustain improvements.
• Facilitate Kaizen events and workshops to drive rapid problem-solving and process enhancements.
• Develop key performance indicators (KPIs) to measure the effectiveness of lean initiatives and track progress towards operational goals.
• Standardize processes and best practices across different manufacturing sites or departments.
• Conduct regular audits and assessments to ensure the sustained application of lean principles.
• Collaborate with production, engineering, and supply chain teams to integrate lean thinking into daily operations and strategic planning.
• Champion a culture of continuous improvement, encouraging employee involvement and innovative problem-solving from anywhere in the world.

• Design, implement, and maintain 5G network infrastructure.
• Install, configure, and troubleshoot network hardware and software components.
• Monitor network performance, identify bottlenecks, and implement solutions for optimization.
• Ensure the security, reliability, and availability of the network.
• Collaborate with vendors and internal teams on network planning and deployment projects.
• Develop and maintain network documentation, including diagrams and configuration details.
• Conduct performance testing and capacity planning for network upgrades.
• Respond to network incidents and provide timely resolution.
• Stay updated with the latest advancements in telecommunications and 5G technology.
• Participate in on-call rotation for network support.

• Bachelor's degree in Electrical Engineering, Computer Science, Telecommunications, or a related field.
• Proven experience as a Network Engineer, preferably in the telecommunications industry.
• In-depth knowledge of 4G/LTE and 5G network architecture (RAN, Core, Transport).
• Strong understanding of IP networking protocols (TCP/IP, BGP, OSPF, MPLS).
• Experience with network monitoring and management tools.
• Familiarity with virtualization technologies (e.g., NFV, SDN).
• Hands-on experience with vendor equipment (e.g., Cisco, Juniper, Ericsson, Nokia).
• Excellent problem-solving and analytical skills.
• Strong communication and teamwork abilities.
• Ability to work effectively in a field environment.

Overview

We have an urgent requirement for Oracle FCCS Project Implementation Manager with 2+ full-cycle Oracle FCCS projects for a company in Bahrain. Oracle FCCS Expertise is THE MANDATORY TO APPLY FOR THIS ROLE.

• Strong experience in leading end-to-end FCCS implementation including planning, migration, testing, and deployment is a MUST.
• Strong experience in Oracle EPM implementations with 2+ full-cycle FCCS projects is REQUIRED.
• Strong experience in Oracle FCCS architecture, metadata, and reporting setup is MUST.
• Strong experience in financial consolidation, intercompany eliminations, and GAAP/IFRS is a MUST.
• Experience migrating from Oracle HFM to FCCS is preferred.

This role is critical to our finance transformation journey as we migrate from our current Oracle HFM environment to a modern, cloud-based consolidation and close platform. The ideal candidate will possess deep domain knowledge in financial close processes, cloud EPM systems, consolidation requirements for large groups with international presence and strong project management capabilities to drive delivery excellence.

• Manage and lead end-to-end Oracle FCCS implementation projects, including planning, data migration, testing, deployment, and stabilization phases.
• Define project scope, deliverables, timelines, and resource plans in collaboration with Group finance and IT teams.
• Partner with business stakeholders to gather and analyze requirements related to consolidation, close, and reporting processes.
• Collaborate with the Finance teams to identify functional and process gaps in the existing Oracle HFM system and drive SI for resolution through the design and implementation of the upgraded Oracle FCCS module.
• Translate business needs into functional and technical specifications for FCCS configuration.
• Oversee system design and configuration, including metadata setup, data integrations, data migration, consolidation rules, and reporting structures.
• Ensure seamless integration with upstream systems (ERP, data warehouse) and downstream reporting tools.
• Lead user acceptance testing (UAT), training, and change management to ensure user adoption and satisfaction.
• Secure sign-offs on deliverables from SI and users and take responsibility for full scope documentation.
• Proactively manage project risks, issues, and dependencies to ensure on-time and within-budget delivery.
• Serve as the primary point of contact between internal stakeholders and external implementation partners and Oracle consultants.
• Periodically update the project steering committee and highlight potential delays, challenges and resolutions.

Skills: oracle, fccs, project

• Define project scope, goals, and deliverables that support business objectives in collaboration with senior management and stakeholders.
• Develop detailed project plans, including timelines, resource requirements, and budget allocations.
• Manage project execution, track progress, and identify and address potential risks, issues, and dependencies.
• Coordinate and lead cross-functional project teams, including engineers, developers, analysts, and business users.
• Facilitate communication and collaboration among project team members and stakeholders, ensuring alignment and clear understanding of project status.
• Manage vendor relationships and contracts, ensuring timely delivery of services and products.
• Implement and oversee quality assurance processes to ensure project deliverables meet high standards.
• Conduct project post-mortems and create recommendations reports to identify areas for improvement.
• Manage project budgets and financial reporting, ensuring financial objectives are met.
• Provide regular updates on project status, risks, and milestones to senior leadership.
• Mentor and guide junior project managers and team members.

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field; Master's degree or PMP certification is a strong asset.
• Minimum of 8 years of progressive experience in project management, with at least 5 years focused on technology implementation projects.
• Demonstrated success in managing complex, cross-functional technology projects from initiation to completion.
• Proficiency in project management methodologies (e.g., Agile, Waterfall) and project management software (e.g., Jira, MS Project, Asana).
• Strong understanding of software development lifecycle (SDLC), system integrations, and IT infrastructure.
• Excellent leadership, communication, negotiation, and interpersonal skills.
• Proven ability to manage stakeholder expectations and navigate complex organizational structures.
• Strong analytical and problem-solving abilities.
• Ability to work independently and effectively manage multiple projects simultaneously in a remote environment.
• Strategic thinking and a results-oriented approach.

• Design, configure, and deploy 5G core network elements, including UPF, SMF, AMF, and NRF.
• Develop and execute network integration and testing plans for new hardware and software releases.
• Troubleshoot and resolve complex network issues, ensuring minimal downtime and service disruption.
• Monitor network performance, identify bottlenecks, and implement optimization strategies to enhance capacity and user experience.
• Collaborate with cross-functional teams, including RAN, IT, and service operations, to ensure seamless network integration.
• Develop and maintain comprehensive network documentation, including diagrams, configurations, and procedures.
• Stay abreast of the latest advancements in 5G technology, mobile networking, and telecommunications standards.
• Evaluate and recommend new technologies and solutions to improve network efficiency and capabilities.
• Provide technical leadership and mentorship to junior network engineers.
• Ensure network security best practices are implemented and maintained across the 5G infrastructure.

• Bachelor's degree in Electrical Engineering, Computer Science, Telecommunications, or a related field.
• Minimum of 6 years of experience in telecommunications network engineering, with at least 3 years focused on 5G technologies.
• Proven experience with 5G core network architecture and protocols (e.g., SIP, GTP, Diameter).
• Strong understanding of IP networking, routing protocols (BGP, OSPF), MPLS, and TCP/IP.
• Hands-on experience with network simulation and analysis tools.
• Familiarity with virtualization technologies (e.g., VMware, KVM) and containerization (e.g., Docker, Kubernetes) is highly desirable.
• Excellent analytical, problem-solving, and troubleshooting skills.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with remote teams.
• Relevant industry certifications (e.g., CCIE, JNCIE) are a plus.
• Ability to work independently and manage priorities in a remote environment.

• Design, plan, and implement robust and scalable telecommunications networks, with a focus on 5G.
• Configure, install, and maintain network hardware and software components.
• Troubleshoot and resolve complex network issues to minimize downtime.
• Develop and execute network migration and upgrade plans.
• Ensure network security, integrity, and compliance with industry standards.
• Monitor network performance, identify bottlenecks, and implement optimization strategies.
• Conduct capacity planning and manage network resources effectively.
• Collaborate with internal teams and external vendors to achieve project goals.
• Create and maintain detailed network documentation, including diagrams and configurations.
• Stay current with emerging telecommunications technologies and best practices.
• Provide technical guidance and mentorship to junior engineers.
• Participate in on-call rotation for critical network support.

• Bachelor's degree in Electrical Engineering, Computer Science, Telecommunications, or a related field.
• 7+ years of experience in telecommunications network engineering.
• Extensive experience with 5G NR, LTE, and other wireless technologies.
• Strong understanding of IP networking principles (TCP/IP, BGP, OSPF).
• Proficiency in network configuration and management tools.
• Experience with network simulation and analysis tools.
• Knowledge of network security principles and best practices.
• Excellent analytical and problem-solving skills.
• Strong communication and collaboration abilities, essential for remote work.
• Ability to work independently and manage multiple priorities in a dynamic environment.
• Relevant certifications (e.g., CCNA, CCNP, PMP) are a plus.
• Experience with cloud networking and virtualization technologies is advantageous.