12 Implementation Specialist jobs in Bahrain

Bachelor of Technology/Engineering, Bachelor of Business Administration(Management)

Nationality

Any

Vacancy

1 Vacancy

Job Description

The Customer Implementation and Support Specialistleads the onboarding, technical integration, and ongoing support of clients using INFINIOS cards and payments solutions. This role also manages the Customer Service and Operations Executive team, ensuring seamless service delivery, operational excellence, and continuous improvement. The ideal candidate brings strong expertise in Mastercard and Visa networks, host-to-host (H2H) payment rails, and a proven ability to manage complex client implementations and support operations.

Client Implementation & Onboarding

• Drive end-to-end delivery of card and payment solution implementations, ensuring alignment with client requirements and project timelines.
• Coordinate with internal and external technical teams to configure, test, and deploy solutions.
• Manage multiple projects simultaneously, proactively addressing risks and ensuring successful go-lives.

Customer Support & Incident Management

• Oversee the Customer Service and Operations Executive team to ensure timely and effective resolution of client issues.
• Ensure SLA compliance and escalate unresolved matters to appropriate internal teams.
• Deliver technical guidance and training to clients and internal stakeholders.

Team Leadership & Operational Oversight

• Lead, mentor, and develop team members to maintain high performance and engagement.
• Establish and monitor KPIs to ensure service quality and operational efficiency.
• Promote a culture of accountability, collaboration, and continuous improvement.

Process Optimization & Reporting

• Enhance onboarding and support workflows to improve client satisfaction and operational scalability.
• Maintain accurate documentation for implementations, support cases, and procedures.
• Analyze performance data and generate actionable reports for leadership.

Desired Candidate Profile

• Bachelor’s degree in information technology, Business, or a related field.
• 3+ years in client implementation, technical support, or operations within the cards and payments industry.
• Hands-on experience with H2H payment rails, local switches.
• Strong knowledge of card issuing, acquiring, payment gateways, and transaction processing
• Skilled in managing cross-functional projects and stakeholder communication
• Proficient in project and support tools such as Jira

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• Define project scope, goals, deliverables, and success criteria in collaboration with stakeholders.
• Develop detailed project plans, including resource allocation, budget management, and risk assessment.
• Manage project execution, track progress, and ensure adherence to project timelines and milestones.
• Lead and motivate project teams, fostering a collaborative and high-performance environment.
• Effectively communicate project status, risks, and issues to all stakeholders, including senior management.
• Implement and manage change control processes to update project plans as needed.
• Oversee vendor relationships and ensure deliverables are met according to contract.
• Conduct post-project evaluations and identify lessons learned for future projects.
• Ensure project documentation is complete, accurate, and up-to-date.
• Champion best practices in project management methodologies (e.g., Agile, Waterfall).

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Minimum of 7 years of proven experience in project management, with a significant focus on enterprise software implementation projects.
• PMP, Prince2, or similar project management certification is highly preferred.
• Demonstrated success in managing large-scale, complex projects with distributed teams.
• Strong understanding of software development lifecycles (SDLC) and various project management methodologies.
• Excellent leadership, communication, negotiation, and interpersonal skills.
• Proficiency in project management software (e.g., Jira, Asana, Microsoft Project).
• Ability to manage budgets, resources, and vendor relationships effectively.
• Exceptional problem-solving and decision-making abilities.
• Adaptability and resilience in managing challenging projects within a remote setting.

• Leading project planning, execution, and closure for SaaS implementations.
• Defining project scope, goals, and deliverables in collaboration with senior management and clients.
• Developing detailed project plans, including timelines, resource allocation, and budget management.
• Managing project risks and issues, developing mitigation strategies, and escalating when necessary.
• Coordinating with internal teams (e.g., engineering, sales, customer success) and external clients to ensure seamless project execution.
• Facilitating client meetings, workshops, and training sessions.
• Monitoring project progress, reporting on key metrics, and communicating status updates to stakeholders.
• Ensuring that project deliverables meet client requirements and quality expectations.
• Managing change requests and assessing their impact on project scope, schedule, and budget.
• Contributing to the continuous improvement of project management methodologies and best practices within the organization.

• Bachelor's degree in Business Administration, Computer Science, Engineering, or a related field. PMP or PRINCE2 certification is highly desirable.
• Minimum of 7 years of experience in project management, with at least 4 years specifically managing SaaS implementations.
• Proven ability to manage multiple complex projects simultaneously.
• Strong understanding of software development lifecycle (SDLC) and agile methodologies (Scrum, Kanban).
• Excellent client-facing and interpersonal communication skills.
• Proficiency in project management software (e.g., Jira, Asana, Microsoft Project).
• Demonstrated ability to lead and motivate cross-functional teams.
• Strong analytical and problem-solving skills.
• Experience in enterprise software implementation is a must.
• Ability to travel to client sites as required.

• Manage end-to-end technology implementation projects for clients.
• Develop comprehensive project plans, including scope, schedule, budget, and resource allocation.
• Lead and motivate cross-functional project teams.
• Identify and manage project risks and issues proactively.
• Ensure the quality and timely delivery of project milestones.
• Facilitate effective communication between clients, project teams, and stakeholders.
• Manage project budgets and track expenditures.
• Implement project management best practices and methodologies (Agile, Waterfall).
• Conduct project reviews and provide regular status reports.
• Oversee vendor management and contract administration.
• Ensure client satisfaction throughout the project lifecycle.

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• PMP certification or equivalent.
• Minimum of 9 years of experience in project management, specifically in technology implementation or software development.
• Proven experience in managing complex IT projects with cross-functional teams.
• Strong understanding of software development lifecycle (SDLC) and IT infrastructure.
• Proficiency in project management software (e.g., Jira, Asana, MS Project).
• Excellent leadership, communication, and interpersonal skills.
• Experience with both Agile and Waterfall project management methodologies.
• Ability to work effectively on-site and manage client relationships.
• Strong analytical and problem-solving capabilities.