567 Infrastructure Support jobs in Bahrain

• Provide first-line and second-line technical support to end-users via phone, email, and in-person interactions.
• Troubleshoot and resolve issues related to computer hardware, software applications, operating systems (Windows, macOS), and network connectivity (LAN/WAN, Wi-Fi).
• Install, configure, and maintain workstations, printers, and other peripherals.
• Manage user accounts, permissions, and access rights within Active Directory and other systems.
• Respond to service desk tickets, prioritize issues, and document all support activities and resolutions in the ticketing system.
• Assist with the deployment and setup of new hardware and software.
• Escalate complex technical problems to senior IT staff or vendors when necessary.
• Develop and maintain technical documentation, user guides, and knowledge base articles.
• Conduct regular system checks and preventative maintenance to ensure optimal performance and security.
• Contribute to IT projects and initiatives as required.
• Stay updated with the latest technologies and trends in IT support.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Minimum of 3 years of experience in a technical support or helpdesk role.
• Strong knowledge of network concepts, including TCP/IP, DNS, DHCP, VPNs, and firewalls.
• Hands-on experience with operating systems such as Windows 10/11, Server 2016/2019/2022, and macOS.
• Familiarity with Microsoft 365 suite and cloud services (Azure, AWS) is a plus.
• Excellent diagnostic and problem-solving skills.
• Exceptional customer service and communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Ability to multitask, prioritize, and manage time effectively.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are highly desirable.

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• Must possess a current US Passport with ability to travel and work overseas.
• Must meet COMSEC briefing and Local Element management certification requirements as per OPNAVINST 2201.4, DoD Instruction 8523.01, and Air Force Manual 17-1301.
• Must complete an in-scope (per current DoD 6-year reinvestigation), favorable, ST5 investigation (including SBPR, PPR, T5R, or enrollment in DoD CE/CV), and be adjudicated for SCI eligibility by DoD CAF without conditions, exceptions, or waivers at the time of performance, maintaining security clearance for the duration of the contract.
• Minimum qualification level in accordance with SECNAV M-5239.2.
• Qualifications will be commensurate with the proficiency level of work provided.
• Must possess a TS/SCI Security Clearance.

• Preferred: prior experience with USMC C4ISR equipment.
• Knowledge of USMC C4ISR operation, technical processes, maintenance requirements, and advanced operational techniques.
• Minimum of five years’ military experience.

The Network Support Engineer will support the US Marine Corps Forces, Central Command (MARCENT), supporting the 5th MEB in Bahrain, providing professional services for C4ISR systems at garrison and deployed locations worldwide.

• Analyze complex problems to evaluate various factors, representing MARCENT in TS/SCI environments.
• Perform recurring services for USMC C4ISR systems globally.
• Provide technical and mentoring support for USMC C4ISR systems.
• Support equipment users and maintainers, offering expertise on operation, technical processes, and maintenance.
• Recommend C4ISR architecture modifications to meet mission requirements.
• Assist with implementing technical processes, optimizing equipment and network resources, and diagnosing maintenance issues.
• Help prepare procedures and training materials, and monitor user performance.

Support network configuration, security, troubleshooting, system backups, IA administration, SharePoint, PKI, Active Directory, VoIP, VTC, web admin, performance optimization, user setup, system upgrades, and documentation.

• Must possess a current US Passport with ability to travel and work overseas.
• Meet COMSEC and Local Element certification requirements (OPNAVINST 2201.4, DoD 8523.01, Air Force Manual 17-1301).
• Complete a favorable ST5 investigation for SCI eligibility, adjudicated by DoD CAF, with security maintained throughout the contract.
• Minimum qualification per SECNAV M-5239.2; qualifications aligned with work proficiency.

• Must possess a TS/SCI Security Clearance.

• 5th Marine Expeditionary Brigade, Task Force 51/5, Naval Support Activity Bahrain, Manama, Bahrain.
• Willingness to travel extensively in support of government requirements across CENTCOM AOR, including countries like Bahrain, UAE, Saudi Arabia, Jordan, Egypt, and others, often on short notice.

About Lukos: A provider of professional services to the federal government for 15 years, supporting national security, homeland security, international development, and more, with a focus on teamwork and resilience, akin to a wolfpack.

• Provide Tier 3 technical support for complex network infrastructure issues, including routers, switches, firewalls, VPNs, and wireless networks.
• Diagnose and resolve hardware and software problems, system failures, and performance bottlenecks in a timely manner.
• Install, configure, and maintain network hardware and software components.
• Monitor network performance and security, implementing proactive measures to prevent outages and cyber threats.
• Develop and maintain comprehensive documentation for network configurations, procedures, and troubleshooting guides.
• Respond to and manage escalated support tickets, ensuring customer satisfaction and timely resolution.
• Collaborate with engineering and development teams to identify and implement system improvements and new solutions.
• Conduct root cause analysis for recurring technical issues and implement permanent fixes.
• Provide technical guidance and mentorship to junior support staff.
• Participate in the planning and deployment of new network technologies and infrastructure upgrades.
• Manage vendor relationships for network hardware and software support.
• Stay current with emerging technologies and industry trends in network support and cybersecurity.
• Adhere to all company IT policies, security protocols, and service level agreements.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 5-7 years of experience in technical support, with a strong focus on network infrastructure.
• Industry certifications such as CCNA, CCNP, Network+, or Security+ are highly preferred.
• In-depth knowledge of TCP/IP, DNS, DHCP, routing protocols (e.g., BGP, OSPF), and network security principles.
• Experience with firewall management, VPN configuration, and network monitoring tools (e.g., SolarWinds, PRTG).
• Proven ability to troubleshoot complex network issues effectively.
• Excellent analytical and problem-solving skills.
• Strong customer service and communication skills, with the ability to explain technical concepts clearly.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Experience with virtualization technologies (e.g., VMware) and cloud networking concepts is a plus.

• Provide Tier 2/3 technical support for network infrastructure issues.
• Diagnose and resolve complex hardware, software, and connectivity problems.
• Manage and prioritize incoming support requests via ticketing system.
• Document all support activities, solutions, and knowledge base articles.
• Escalate unresolved issues to senior engineers or vendors with detailed information.
• Monitor system performance and proactively identify potential issues.
• Collaborate with system administrators and network engineers to ensure system stability.
• Assist in the deployment and configuration of new network equipment and services.
• Provide training and guidance to junior support staff.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Relevant certifications such as CCNA, CCNP, Network+, or Security+ preferred.
• Minimum of 5 years of experience in technical support or network administration.
• In-depth knowledge of TCP/IP, DNS, DHCP, routing, and switching.
• Experience with network security concepts, firewalls, and VPNs.
• Proficiency in troubleshooting network performance issues and diagnosing hardware failures.
• Familiarity with server operating systems (Windows Server, Linux).
• Strong analytical and problem-solving skills.
• Excellent customer service and communication abilities.

• Provide high-level technical support and troubleshooting for complex network infrastructure and IT systems via phone, email, and remote access tools.
• Diagnose and resolve issues related to hardware, software, network connectivity, and application performance.
• Escalate unresolved issues to appropriate internal teams or vendors, ensuring prompt and effective resolution.
• Document all support interactions, troubleshooting steps, and resolutions in the ticketing system accurately.
• Develop and maintain a comprehensive knowledge base of technical solutions, FAQs, and troubleshooting guides.
• Identify recurring technical issues and propose solutions or workarounds to prevent future occurrences.
• Mentor and train junior support staff, sharing knowledge and best practices.
• Participate in the evaluation and implementation of new support tools and technologies.
• Collaborate with engineering and development teams to provide feedback on product issues and potential improvements.
• Ensure timely and satisfactory resolution of customer issues, meeting or exceeding defined service level agreements (SLAs).
• Monitor system performance and identify potential issues before they impact users.
• Conduct remote diagnostic sessions and guide users through step-by-step solutions.
• Stay updated with the latest technology trends and product updates relevant to the support role.

• Provide advanced technical support for network infrastructure and related systems.
• Diagnose and resolve complex hardware, software, and connectivity issues.
• Lead troubleshooting efforts for high-priority incidents.
• Develop and maintain comprehensive technical documentation and knowledge base articles.
• Mentor and train junior technical support staff.
• Implement and manage proactive system monitoring and alerting tools.
• Collaborate with IT operations and engineering teams to resolve systemic issues.
• Participate in the evaluation and deployment of new technologies.
• Manage service desk tickets and ensure timely resolution of customer requests.
• Contribute to the continuous improvement of support processes and procedures.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• Minimum of 5 years of experience in technical support or systems administration, with a focus on network infrastructure.
• In-depth knowledge of TCP/IP, DNS, DHCP, VPNs, and firewall configurations.
• Experience with enterprise networking hardware (Cisco, Juniper, etc.) and network management tools.
• Proficiency in troubleshooting operating systems (Windows Server, Linux).
• Familiarity with cloud platforms (AWS, Azure) is a plus.
• Strong analytical, problem-solving, and diagnostic skills.
• Excellent communication, customer service, and interpersonal skills.
• Relevant certifications such as CCNA, CCNP, or CompTIA Network+ are highly desirable.
• Ability to work effectively under pressure and manage multiple priorities.

• Provide remote technical support for network-related issues, including connectivity, performance, and security.
• Diagnose, troubleshoot, and resolve hardware and software problems for end-users and server infrastructure.
• Install, configure, and maintain network devices such as routers, switches, firewalls, and wireless access points.
• Manage and monitor network performance, identifying and resolving bottlenecks or outages.
• Implement and maintain network security measures, including intrusion detection and prevention systems.
• Assist with network infrastructure design, upgrades, and expansion projects.
• Create and maintain technical documentation, including network diagrams, user manuals, and troubleshooting guides.
• Collaborate with cross-functional teams to ensure smooth IT operations and system integration.
• Respond to user support requests promptly and professionally via various communication channels.
• Stay up-to-date with the latest networking technologies and best practices.

• Proven experience in IT support, with a specialization in network infrastructure.
• Strong knowledge of TCP/IP, DNS, DHCP, VPNs, and routing protocols.
• Hands-on experience with network hardware (routers, switches, firewalls) from major vendors.
• Familiarity with network monitoring tools and security best practices.
• Excellent problem-solving and analytical skills.
• Ability to work independently and manage time effectively in a remote setting.
• Strong verbal and written communication skills.
• Relevant certifications such as CCNA, Network+, or equivalent are highly desirable.
• Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.

• Provide first and second-level technical support for hardware, software, and network issues.
• Respond to user support requests via phone, email, and ticketing system.
• Diagnose and resolve technical problems efficiently and accurately.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Assist with network troubleshooting and connectivity issues.
• Manage user accounts and access permissions.
• Perform regular system updates and software patching.
• Document technical issues and resolutions in a knowledge base.
• Provide technical guidance and training to end-users.
• Escalate complex issues to appropriate IT teams for resolution.
• Contribute to the improvement of IT support processes and procedures.
• Ensure the security and integrity of IT systems.

• Associate's degree in Information Technology, Computer Science, or a related field.
• Minimum of 3 years of experience in IT technical support or a similar role.
• Proven experience troubleshooting Windows and macOS operating systems.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Experience with common office productivity software (Microsoft Office Suite, Google Workspace).
• Strong understanding of hardware components and troubleshooting techniques.
• Excellent customer service and communication skills.
• Ability to explain technical concepts to non-technical users.
• CompTIA A+, Network+, or similar certifications are a plus.
• Ability to work independently and manage time effectively.