831 IT Agent jobs in Bahrain
Technical Support Agent
Posted today
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Your primary responsibilities will include responding to customer inquiries via phone, email, and chat, diagnosing and resolving technical hardware and software issues, and escalating complex problems to higher support tiers when necessary. You will need to document all support interactions, create knowledge base articles, and contribute to the improvement of support processes. A deep understanding of common operating systems and software applications, coupled with excellent problem-solving skills, is crucial. The ability to communicate technical information clearly to non-technical users is a must.
Key Responsibilities:
- Provide technical assistance and support for incoming queries and issues.
- Respond to customer queries in a timely and professional manner.
- Diagnose and resolve technical hardware and software issues.
- Guide users through problem-solving processes.
- Identify and escalate situations requiring urgent attention.
- Triage and prioritize incoming support requests.
- Maintain accurate records of customer interactions and resolutions.
- Contribute to the creation of support documentation and knowledge base articles.
- Identify trends in customer issues and provide feedback to product teams.
- High school diploma or equivalent; technical certifications are a plus.
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of computer hardware, software, and operating systems.
- Excellent communication and customer service skills.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in using remote support tools and ticketing systems.
- Problem-solving and analytical skills.
Technical Support Agent
Posted today
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Sales Agent
Posted 10 days ago
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We are looking for an enthusiastic Direct Sales / Telesales Agent to contribute in generating sales. You will be responsible for closing sales deals and maintaining good customer relationships. The goal is to help the company grow by bringing in customers and developing business.
Job Requirements:
Qualification (High School / Diploma / BSc)
Minimum of 3 years of experience in Banking sector in (Direct Sales / Telesales) – experience is a must.
Strong focus on customer service targets and objectives (customer service & relationship management skills)
Excellent command of written and spoken English (Excellent communication skills)
Computer Literate (ability to work with MS office package (Word, Excel, PowerPoint & Outlook).
Well presented with good work ethics.
Interested Candidateswishingto applyfor this role can submit their CV online on by registering in Career section against the advertised position. The shortlisted candidates only will be contacted for Assessment and Interview as per SILAH Policy and Procedure.
#J-18808-LjbffrReservation Agent
Posted 6 days ago
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A stylish Bahrain hotel near the Manama business district
Feel the difference at The Diplomat Radisson Blu Hotel, Residence & Spa, Manama, located near Bahrain International Airport (BAH). Our hotel offers convenient access to the bustling Financial Harbor as well as the city's vibrant commercial and banking district.
With a selection of 245 stylish rooms and suites plus 121 meticulously designed apartments, we offer a range of luxurious accommodations that combine modern amenities with cutting-edge technology. Experience the perfect fusion of comfort, style, and exceptional services.
Indulge in a selection of delicious dishes at our diverse on-site restaurants. Maintain your fitness routine at our well-equipped fitness center, or unwind and rejuvenate with a pampering massage, invigorating facial, or treatment at our spa.
Job Description
Are you passionate and driven enough to fill our house? We’ve got first-class rooms… your challenge is to fill them. Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!
Our Reservations Team are natural organizers, sales-driven with meticulous attention to detail and fully tuned into guests' needs. They are committed to delivering a hospitality experience that exceeds expectations, creating memorable moments for our guests.
As a Reservations Agent, you will join a team passionate about delivering exceptional service, where we believe that anything is possible, all while having fun in our work!
Interested? Say "Yes I Can!" as we are looking for passionate people just like you!
Key Responsibilities of the Reservations Agent:
- Support the smooth operation of the reservations department, ensuring all aspects of the guest journey and experience are delivered at the highest level.
- Work as part of a team that maximizes guest satisfaction and comfort, providing positive and timely responses to guest inquiries and resolving problems.
- Take responsibility for assigned duties and tasks, ensuring all work is completed promptly and professionally.
- Achieve departmental plans and objectives, meeting hotel initiatives and targets.
- Collaborate with immediate supervisors to control costs and inventory, and to attain productivity and performance levels.
- Build and maintain effective working relationships while promoting the company's culture and values.
- Ensure adherence to all legislation, with due diligence activities planned, delivered, and documented for internal and external audits, with follow-up as needed.
Requirements of the Reservations Agent:
- Experience in reservations is beneficial but not essential.
- Hands-on approach with a proactive work style.
- Commitment to delivering exceptional guest service and a passion for hospitality.
- Ability to find creative solutions and take ownership of duties and tasks.
- Personal integrity and a commitment to excellence in a demanding environment.
- Experience working with IT systems across various platforms.
- Strong communication skills.
- Arabic speaking is a must.
Reservation Agent
Posted 12 days ago
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Job Description
A stylish Bahrain hotel near the Manama business district
Feel the difference at The Diplomat Radisson Blu Hotel, Residence & Spa, Manama, located near Bahrain International Airport (BAH). Our hotel offers convenient access to the bustling Financial Harbor as well as the city's vibrant commercial and banking district.
With a selection of 245 stylish rooms and suites plus 121 meticulously designed apartments, we offer a range of luxurious accommodations that combine modern amenities with cutting-edge technology. Experience the perfect fusion of comfort, style, and exceptional services.
Indulge in a selection of delicious dishes at our diverse on-site restaurants. Maintain your fitness routine at our well-equipped fitness center, or unwind and rejuvenate with a pampering massage, invigorating facial, or treatment at our spa.
Job DescriptionAre you passionate and driven enough to fill our house? We’ve got first class rooms … your challenge is to fill them. Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!
Our Reservations Team are natural organizers, sales driven with finicky attention to detail and totally tuning into guests needs. They are first class and strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.
As Reservations Agent, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!
Interested then why not say Yes I Can! as we are looking for passionate people just like you!
Key Responsibilities of the Reservations Agent:
- Supports the smooth running of the reservations department, where all aspects of the guest journey and experience are delivered to the highest level
- Works as part of a team that maximizes guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
- Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
- Delivers on departmental plans and objectives, where hotel initiatives & targets are achieved
- Collaborates with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
- Builds and maintains effective working relationships whilst promoting the company culture and values.
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
Requirements of the Reservations Agent:
- Experience in reservations beneficial but not essential
- Hands-on approach with a can-do work style
- Commitment to delivering exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions taking ownership for duties and tasks assigned
- Personal integrity, with the ability to work in an environment that demands excellence
- Experience of working with IT systems on various platforms
Sales Agent
Posted today
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Aggressive, ambitious and a team player
Strong managerial skills
Ability to work under pressure to meet deadlines and required targets
Ability to multitask and prioritize responsibilities
Excellent English communication skills both oral and written
Knowledge of Arabic language is an advantage
With valid GCC driving license
With pravit car
**Responsibilities**:
follow up with customers, ensuring that our agents have the most up-to-date information to progress through the listing and closing process.
- Manage and qualify inbound inquiries in order to generate appointments, enabling our agents to promptly and efficiently respond to customers.
- Achieve productivity, appointment setting, and revenue targets while promptly addressing customer inquiries (typically in the form of sales leads) to meet the needs of our customers.
Qualifications:
- Positive, enthusiastic, motivated, and solution-oriented.
- Ability to utilize or quickly learn real estate
- Driven to succeed in sales a
- Proficient in phone communication with the ability to close the deal
- Possesses strong relationship-building skills, capable of identifying client needs and discovering new opportunities.
Fixed salary
satisfaction commtions
**Experience**:
- Leasing/Real Estate Agent: 3 years (preferred)
Ability to Commute:
- Manama (required)
Ability to Relocate:
- Manama: Relocate before starting work (required)
Call center agent
Posted 6 days ago
Job Viewed
Job Description
Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
- High school diploma or equivalent is required; a degree in a related field is a plus.
- Prior experience in a customer service or call center role is preferred.
- Strong communication skills, both verbal and written.
- Ability to handle stressful situations and manage customer expectations effectively.
- Proficient in using computer systems and CRM software.
- Fluency in Arabic is preferred; knowledge of English is an advantage.
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Real Estate Agent
Posted 10 days ago
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The Real Estate Agent assists clients with buying, selling, or renting properties. Responsibilities include conducting property viewings, negotiating deals, and staying informed about market trends and legal requirements.
Experience – 1-2 Years of Experience required.
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- Office 22, Block 327
Building 6, Road 355 Adliya,
Manama
Call center agent
Posted 10 days ago
Job Viewed
Job Description
Get AI-powered advice on this job and more exclusive features.
Customer Support: Managing incoming calls, addressing customer inquiries, and providing accurate information regarding products and services. The agent should listen to customers actively and offer solutions based on their needs.
Issue Resolution: Identifying and resolving customer complaints efficiently and effectively while maintaining a positive customer experience.
Data Entry and Documentation: Recording and documenting interactions accurately in the customer relationship management (CRM) system for follow-up and quality assurance purposes.
Product Knowledge: Maintaining up-to-date knowledge of product offerings, policies, and procedures to provide accurate and relevant support to customers.
Collaboration: Working with team members and other departments to ensure seamless service delivery and escalate issues as needed to ensure customer satisfaction.
Performance Metrics: Meeting or exceeding daily, weekly, and monthly performance goals and targets related to calls handled, customer satisfaction, and first call resolution rates.
Requirements
- High school diploma or equivalent is required; a degree in a related field is a plus
- Prior experience in a customer service or call center role is preferred
- Strong communication skills, both verbal and written
- Ability to handle stressful situations and manage customer expectations effectively
- Proficient in using computer systems and CRM software
- Fluency in Arabic is preferred; knowledge of English is an advantage
- Seniority level Entry level
- Employment type Full-time
- Job function Information Technology
- Industries IT Services and IT Consulting
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#J-18808-LjbffrCall Centre Agent
Posted today
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Join to apply for the Call Centre Agent role at Burjline Builders .
First Motors is seeking a highly motivated and customer-centric Call Centre Agent to join our dynamic team. This is a full-time position offering an exciting opportunity to contribute to the success of our customer service operations. As a Call Centre Agent, you will be the first point of contact for our clients, providing exceptional service and support via phone. You will play a key role in maintaining client satisfaction and upholding the company's reputation for excellence.
Responsibilities:- Receive and forward all telephone calls in an orderly manner and make records of them.
- Greet and guide visitors through the right channels without causing a disturbance to the employees.
- Ensure visitors seated at the reception do not stay long and assist them efficiently.
- Listen attentively to visitors' complaints and guide them to the appropriate channel.
- Maintain the reception area clean & tidy.
- Serve as a contact point for general maintenance concerns, enquiries, complaints, problems, and related matters.
- Assist with clerical duties such as photocopying, faxing, filing, etc.
- Assist in typing works as required.
- Manage courier packages, ensuring timely dispatch and receipt.
- Follow up with customers after service/sales visits.
- Collect data from customers.
- Book service appointments.
- Perform other related tasks as assigned by management.
- 2-5 years of relevant experience.
- Excellent communication and interpersonal skills with a professional telephone manner.
- Strong problem-solving skills and a customer-focused approach.
- Ability to handle high call volumes in a fast-paced environment.
- Proficiency in English (written and spoken); additional languages are a plus.
- Experience in a call centre preferred but not essential.
- Strong computer skills and familiarity with CRM systems.
- Flexible working hours, including evenings and weekends.
- Entry level
- Full-time
- Other
- Construction