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Onyx Rotana Bahrain

5* Luxury hotel

Role Description

This is a full-time on-site role for a Reservations Agent located in Manama. The Reservations Agent will be responsible for handling incoming reservation requests, providing customer service to guests, managing booking records, and performing receptionist duties. The role requires strong communication skills to interact with customers over the phone and via email, ensuring an excellent guest experience.

Qualifications

• Phone Etiquette and strong Communication skills
• Experience in Reservations and Customer Service
• Receptionist Duties and maintaining booking records
• Ability to work in a fast-paced environment
• Excellent organizational and time management skills
• Proficiency with reservation systems and software is a plus
• High school diploma or equivalent; additional qualifications in hospitality are beneficial

Company Description

Top Bahraini Travel & Tourism agency, since 1990.

Role Description

This is a full-time on-site role for a Travel Agent located in Manama, Bahrain. The Travel Agent will be responsible for handling travel arrangements, making reservations, car rental bookings, and providing excellent customer service. The role also involves promoting and selling travel packages to clients, and ensuring all travel-related needs are met efficiently and effectively.

Qualifications

• Reservations and Travel Arrangements skills
• Customer Service and Sales skills
• Experience in Car Rental bookings
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Prior experience in the travel and tourism industry is a plus
• Arabic and English language speaking

وصف الوظيفة

وظيفة بدوام كامل في مقر الشركة لوظيفة "موظف/ة حجوزات سفر" في المنامة، البحرين. سيكون الموظف مسؤولًا عن تنظيم ترتيبات السفر، إجراء الحجوزات، حجز السيارات، وتقديم خدمة عملاء ممتازة. كما تشمل المهام الترويج وبيع باقات السفر للعملاء، وضمان تلبية جميع احتياجات السفر بكفاءة وفعالية.

المؤهلات

• مهارات في إجراء الحجوزات وترتيبات السفر
• مهارات في خدمة العملاء والمبيعات
• خبرة في حجز تأجير السيارات
• مهارات تواصل قوية وقدرة على التعامل مع الآخرين
• القدرة على العمل بشكل مستقل وضمن فريق
• يُفضل وجود خبرة سابقة في مجال السفر والسياحة

Company Description

At Skyscape Real Estate, we are passionate about creating exceptional spaces that elevate the way you live and work. Based in the heart of Bahrain, we specialize in luxury residential and commercial properties that blend style, comfort, and functionality. From elegant homes to state-of-the-art business spaces, our properties inspire and enhance your lifestyle. Let us help you find your perfect space—where luxury meets possibility.

Role Description

This is a full-time on-site role for a Sales Agent. The Sales Agent will be responsible for daily interactions with potential clients, showcasing properties, closing sales, and providing outstanding customer service. The Sales Agent will also be involved in networking and building relationships with clients, handling insurance-related queries, and participating in training sessions.

Qualifications

• Strong communication and customer service skills
• Proven sales experience and ability to close deals
• Willingness to participate in training and development
• Fluent in English; proficiency in Arabic is a plus
• Ability to work independently and as part of a team
• Experience in the real estate market is advantageous

Key Responsibilities

• Respond promptly to phone calls, emails, and online booking requests.
• Provide accurate information about room types, rates, availability, amenities, and special packages.
• Process, modify, and cancel reservations in the Property Management System (PMS) or relevant booking platforms.
• Verify guest information, payment details, and special requests to ensure accuracy.
• Maximize occupancy and revenue through effective upselling and cross-selling of rooms, upgrades, and additional services.
• Maintain up-to-date knowledge of promotions, seasonal offers, and local attractions to assist guests effectively.
• Coordinate with Front Office, Housekeeping, and Sales teams to ensure seamless guest experiences.
• Handle guest complaints or issues professionally and escalate to management when necessary.
• Prepare daily reservation reports and maintain accurate records.

Job Type: Full-time

Company Description
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.

Job Description

• Champions arrival and departure experience of guests
• Ensure adherence of arrival/departure service sequence
• Assists to direct and walk guests to their destination in the hotel
• Ready to undertake all roles including the night shifts of the Front Office Team
• Takes responsibility and ownership in creating personal connections through emotional luxury between Raffles Ambassadors and guests
• Enforces Property Management System etiquette and accuracy of administrative duties
• Perform check in, check out and room change procedures and ensure all data are entered completely into the hotel systems
• Assists with daily shift's bookkeeping of Front Office Team
• Collaborate with Housekeeping Team on upkeeping of cleanliness in Front of House areas
• Maintain cashier float and ensure accurate daily report of all money received
• Assists other hotel department functions when the need arises
• Upkeep personal grooming standards, ensures discipline, and efficiency of duties
• Training and coordination with supporting departments
• Promptly answers any in-house guest calls, instant messages and emails and communicates with respective departments in the resolution of guests' requests.
• Ensures service standards and individual performance are aligned with Accor Values - Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation and Respect.
• Executes the annual upsell strategy and strive to achieve targets as set by management
• Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), as well as Forbes 5 star / Leading Quality Assurance (LQA) standards and aims to achieve the scores and goals set by management
• Performs any duties and special projects as requested by management whether in own department or any other department in the hotel
• Reports any suspicious behaviour of guests and staff to the Managers and Security
• Ensures that all potential and real hazards are reported appropriately immediately
• Fully understands the hotel's fire, emergency and evacuation procedures

Qualifications

• Possesses strong interpersonal skills and ability to communicate in second language
• Manages all guests/team members' needs with equal drive
• Carries an eye for detail and an approachable demeanor for all guests and team members
• Ensures security and confidentiality of guest and hotel information in accordance to company/country's data security act
• Possesses good computer and property management system knowledge
• High level of integrity, enthusiasm, dedication for continuous improvement
• Embraces change and open-minded in a dynamic work environment
• Has an understanding of the middle eastern clientele and culture
• Has an understanding of key stakeholders in the luxury travel space

Additional Information

• Opportunity to join the first Raffles in Bahrain
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities.

JOB PURPOSE

KEY ACCOUNTABILITIES

• Meet, greet, and assist passengers, and aid from arrival to their onward transportation, or in case of departing passenger, from curbside to the boarding gate.
  
• Arrange bookings for Hala Bahrain services from the customer service desks in the arrival and departure halls.
  
• Provide Hala Bahrain Services in compliance with the operating policies and procedures to ensure high quality service delivery.
  
• Be aware of all information related to Hala Bahrain service offering and provide timely and adequate information to passengers as per their inquiry.
  
• Cross-sell and/or up-sell services to passengers.
  
• Operate office equipment such as air-to-ground radio, airport access control, computers, and phones as and when required.
  
• Maintain and update records, MIS, and/or databases of passengers, customers interactions and transactions, feedback, etc.
  
• Assist with problems and offer practical advice on arrival issues i.e. phone cards, where to eat, emergency accommodation, lost/damaged luggage etc.
  

QUALIFICATIONS, EXPERIENCE & SKILLS

• High National Diploma
  

Experience

• 1-2 years of working experience in sales, customer service and promotional services.

Job Specific Skills:

• Ability to work calmly under pressure.
  
• Basic administrative skills
  
• In-depth understanding of service offerings, policies, and procedures to accurately inform passengers.
  
• Skill in arranging bookings for Hala Bahrain services at customer service desks in departure and arrival halls.
  

Company Description
Mantis is a leading, conservation-focused hotel group with eco-lodges, waterways, and curated eco-resorts located all over the world. Sustainable travellers have been enjoying eco-tourism, safaris, and adventure travel with Mantis since 2000. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate. Whether small and intimate or vast and complex, on a sweeping African plain, beach-side escap,e or bustling city, each is an exceptional place for guests to find themselves. While uniquely different in the experiences they offer, all are linked through a collective obsession to be extraordinary, to be rare in a world that mass-produces sameness.

Job Description
As a Guest Service Agent, you will play a key role in creating memorable experiences for our guests from the moment they arrive until their departure. You will deliver a warm welcome, manage check-in and check-out processes efficiently, and ensure every guest receives personalized and professional service. With your genuine hospitality, excellent communication skills, and problem-solving abilities, you will represent the spirit of Hawar Resort by Mantis and the Accor brand.

What Is In It For You

• Engage in conservation efforts and help preserve wildlife.
• Enjoy sustainable adventures with exclusive rewards.
• Celebrate locality and heritage in a vibrant community.
• Advance your career with global development opportunities.
• Drive change through impactful social initiatives.
• Collaborate with a passionate, innovative team.

Key Responsibilities

• Professional Appearance: Maintain the highest standards of grooming and uniform presentation at all times.
• Guest Arrival & Departure: Handle guest check-in, check-out, and fond farewells promptly and courteously in line with hotel standards.
• Guest Assistance: Provide accurate information and assistance on resort facilities, services, and nearby attractions to enhance the guest experience.
• Guest Relations: Anticipate guest needs and handle inquiries, requests, and complaints courteously and effectively.
• Cashiering & Billing: Manage payments, deposits, and billing transactions accurately, following cashiering and financial control procedures.
• System Operations: Use Opera or a similar Property Management System for reservations, registrations, and guest profiles efficiently.
• Service Recovery: Handle guest concerns with empathy and efficiency, ensuring prompt resolution and guest satisfaction.
• Brand Ambassador: Represent Accor and Mantis values through a consistent, guest-centric approach.
• Team Collaboration: Communicate effectively with other departments to ensure smooth daily operations.
• Compliance & Safety: Follow all hotel policies, standard operating procedures, and emergency protocols.
• Training & Development: Attend daily briefings, training sessions, and team meetings as required.
• Other Duties: Perform additional responsibilities or projects as assigned by management.

Qualifications

• Experience: Previous experience in Front Office or Guest Services within a hotel or resort environment preferred.
• System Knowledge: Familiarity with Opera PMS or similar software.
• Language Skills: Excellent English communication skills (verbal and written) and fluency in Russian is required. Additional languages are an advantage.
• Customer Service: Strong interpersonal and problem-solving skills with a professional and courteous demeanor.
• Adaptability: Willingness to work flexible schedules, including evenings, weekends, and public holidays.
• Background: Prior experience in 3- or 4-star hospitality brands is an advantage but not essential.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit

About Mantis Collection:
Mantis is a boutique hospitality group that was founded by conservationist Adrian Gardiner in 2000, with its main focus predominantly in Africa and the Middle East. Mantis grew from Adrian's vision to restore and rewild degraded farmland which he developed into a widely-acclaimed Private Game Reserve. This was the first private game reserve in the Eastern Cape and the beginning of eco-tourism in a poverty-stricken province that had few opportunities outside of commercial farming. Adrian and the Mantis team successfully created a place where man and nature could co-exist sustainably. From this initial success, the Mantis model was then developed worldwide, understanding that consumers could use the Mantis portfolio as a mark of quality, consistency and character. Today the diverse portfolio of handpicked properties links up to create travel journeys, which offer guests the opportunity to experience the essence of the location in a setting of tailored luxury. Rooted in conservation, Mantis pursues sustainable business practices and develops tourism products that are respectful of the environment and communities in which they operate.

Do what you love, care for the world, dare to challenge the status quo
#BELIMITLES

The Global Ticketing Agent handles international travel bookings, manages ticket issuance and modifications, and provides clients with travel advice. Knowledge of GDS systems and global travel regulations is essential for this role.

Experience 1-2 Years of Experience required.

Date: 21 Oct 2025

Company: Air Arabia PJSC (G9)

Location:

Manama, BH

Country: BH

Job Purpose
To support the Contact Center section across the entire network by handling customers' inbound calls and providing information on the various products and services; processing flight and holidays reservations, modifications and cancellations; promoting other ancillaries and services to maximize sales and enhance customers' experience ensuring productivity is in line with set measures and company's adopted policies and procedures.

Key Result Responsibilities

• Handles customers' enquiries, requests and complaints in a positive effective manner whilst ensuring company's branding and corporate image are reflected in a positive manner and as per approved quality standards.
• Responds to customers' incoming calls pertaining to all kinds of enquiries, requests, and complaints timely and accurately to reflect a positive image of the company.
• Provides accurate information about the company's products and services; processes travel bookings, modifications and cancellations on reservations.
• Handles customers' complaints of different nature, identifies and prioritizes problems according to complexity, and provides immediate solutions accordingly.
• As needed, escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken.
• Promotes the company's products and services through cross-selling such as ancillaries, holidays packages, loyalty programs, etc. ensuring monthly targets are met thus increasing the revenue and sales.
• Converts lead calls to Contact Center sales agents and field sales agents as needed and follows up with customers to ensure enquiries been responded to effectively.
• Demonstrates thorough understanding of the Contact Center core activities & functionalities, supports the team in day-to-day operations ensuring maximum productivity, flexibility, and cooperation are achieved.
• Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity.
• Demonstrates willingness and cooperation in learning new initiatives and methodologies that add value to the overall performance.
• Performs any additional responsibilities as advised by the Line Manager/Supervisor.

Qualifications (Academic, Training, Languages)

• High School/Diploma or equivalent.
• Capable of using technology systems and tools such as Microsoft Office.
• Good in English & Arabic Languages.

Work Experience

• Previous call center experience is required for this role; additional experience in customer service will be considered an advantage
• Capability of understanding market trends and channeling them leading to effective customer care solutions.
• Possesses effective communication skills that enable him/her utilize in building sales and marketing techniques.
• Capable of understanding customers' problems and direct them in the right channel.
• Ability to work for long hours and under pressure.
• Capable of identifying problems and immediately reacting to situations of different nature such as angry customers, complaints and special requests.
• Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.