What Jobs are available for IT Helpdesk in Bahrain?

VAM Systems

is a Business Consulting, IT Solutions and Services company.

VAM Systems

is currently looking for
Helpdesk Technicians

for our
Bahrain

operations with the following skillsets & terms and conditions:

Required Skills:

·   Technicians that can support and solve IT issues remotely and on site

·   Must be Fluent in Arab and English.

Terms and conditions

Joining time frame: days)

The selected candidates shall join VAM Systems – Bahrain and shall be deputed to one of the leading
Organisation
s in Bahrain.

Should you be interested in this opportunity, please send your latest resume at the earliest

• Provide Tier 2 and Tier 3 technical support to end-users for hardware, software, and network-related issues.
• Diagnose and resolve complex technical problems, escalating when necessary to specialized IT teams.
• Install, configure, and maintain desktop computers, laptops, printers, and other peripherals.
• Manage and support operating systems (Windows, macOS) and common business applications.
• Assist with network troubleshooting, including TCP/IP, DNS, DHCP, and VPN connectivity.
• Perform regular system maintenance, including software updates and security patches.
• Develop and maintain IT documentation, including user guides, troubleshooting procedures, and knowledge base articles.
• Train and mentor junior helpdesk staff on technical procedures and best practices.
• Manage IT assets and inventory, ensuring accurate record-keeping.
• Participate in IT projects, such as system upgrades or new technology deployments.
• Contribute to the continuous improvement of IT support services and processes.

• Associate's degree or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in an IT helpdesk or technical support role.
• Strong knowledge of Windows and macOS operating systems.
• Experience with networking concepts and troubleshooting (TCP/IP, DNS, DHCP).
• Proficiency in supporting Microsoft Office Suite and other common business software.
• Experience with IT support ticketing systems (e.g., ServiceNow, Zendesk).
• Excellent problem-solving and analytical skills.
• Strong customer service and communication skills, with the ability to explain technical issues clearly.
• Ability to work independently and collaboratively in a hybrid work model.
• Relevant IT certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are highly desirable.

• Providing first-level technical support via phone, email, and in-person for hardware, software, and network issues.
• Diagnosing and resolving technical problems efficiently and accurately.
• Installing, configuring, and upgrading computer hardware, software, systems, networks, printers, and scanners.
• Managing user accounts, permissions, and access rights.
• Documenting all support requests, troubleshooting steps, and resolutions in the helpdesk ticketing system.
• Assisting with the setup and maintenance of IT equipment for new employees.
• Escalating complex issues to senior IT staff or relevant vendors when necessary.
• Contributing to the creation and maintenance of IT knowledge base articles and user guides.
• Participating in IT projects and initiatives as assigned.
• Ensuring a high level of customer satisfaction through excellent communication and timely issue resolution.

• Lead and manage a team of IT support specialists.
• Oversee daily helpdesk operations, including ticket management and SLA adherence.
• Provide Tier 2 and Tier 3 technical support for hardware, software, and network issues.
• Diagnose and resolve complex technical problems efficiently.
• Develop, implement, and document improved support processes and knowledge base articles.
• Monitor IT systems and proactively identify potential issues.
• Manage user accounts, permissions, and access to IT resources.
• Conduct user training sessions and assist with new employee onboarding.
• Maintain an accurate inventory of IT assets.
• Ensure a high level of customer satisfaction through responsive and effective support.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT support or helpdesk operations, with at least 2 years in a lead or supervisory role.
• Proven expertise in troubleshooting Windows and macOS environments, common business applications (e.g., Microsoft Office Suite, G Suite), and network infrastructure.
• Experience with IT service management (ITSM) tools (e.g., ServiceNow, Zendesk).
• Strong understanding of ITIL best practices.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Exceptional customer service and communication skills, both verbal and written.
• Ability to manage multiple priorities and work effectively under pressure.
• Experience with mobile device management (MDM) solutions is a plus.

• Lead, mentor, and manage the IT Helpdesk team, overseeing daily operations and performance.
• Provide advanced technical support and troubleshooting for hardware, software, and network issues.
• Develop and implement IT support policies, procedures, and best practices.
• Manage the IT ticketing system, ensuring timely and effective resolution of support requests.
• Oversee the setup, configuration, and maintenance of user workstations, laptops, and mobile devices.
• Ensure prompt resolution of escalated technical issues, escalating further as needed to specialized IT teams.
• Contribute to the development and delivery of IT support training for end-users.
• Monitor system performance and identify areas for improvement to enhance user experience.
• Manage IT asset inventory and software licensing.
• Collaborate with other IT departments to ensure seamless integration of support services.
• Prepare reports on helpdesk performance, incident trends, and user satisfaction metrics.
• Stay current with emerging technologies and industry trends in IT support and customer service.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT support, with at least 2 years in a lead or supervisory role.
• Strong technical proficiency in Windows and macOS operating systems, Microsoft Office Suite, and common business applications.
• Experience with network troubleshooting, hardware diagnostics, and remote support tools.
• Familiarity with ITIL best practices for service management is highly desirable.
• Excellent problem-solving, analytical, and diagnostic skills.
• Exceptional customer service and interpersonal communication skills.
• Proven ability to lead and motivate a team.
• Ability to work effectively in a fast-paced, dynamic environment.
• Relevant IT certifications (e.g., CompTIA A+, Network+, Microsoft Certified) are a plus.

• Respond to customer inquiries and technical issues via phone, email, and chat in a timely and professional manner.
• Diagnose and resolve hardware, software, and network issues for customers.
• Guide customers through troubleshooting steps and provide clear, concise instructions.
• Escalate complex issues to senior technical support staff when necessary.
• Document all customer interactions, issues, and resolutions in the helpdesk system.
• Maintain a knowledge base of common issues and solutions.
• Assist customers with product usage, features, and troubleshooting.
• Proactively identify opportunities to improve customer experience and support processes.
• Gather customer feedback and report trends to management.
• Collaborate with other departments to ensure seamless customer support.
• Stay up-to-date with product updates and company policies.
• Ensure adherence to service level agreements (SLAs).
• Provide a positive and helpful demeanor in all customer interactions.

• High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
• Minimum of 2 years of experience in customer service or technical support.
• Proficiency in troubleshooting common hardware and software issues.
• Familiarity with operating systems (Windows, macOS) and common applications.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Ability to remain calm and professional under pressure.
• Experience with helpdesk software and ticketing systems (e.g., Zendesk, ServiceNow).
• Ability to work independently and manage time effectively in a remote environment.
• Customer-centric mindset with a passion for helping others.
• Basic understanding of networking concepts is advantageous.
• Flexibility to work various shifts as required.

• Supervise and lead a team of customer service representatives and helpdesk technicians.
• Manage daily helpdesk operations, ensuring timely and effective resolution of customer inquiries and issues.
• Train, coach, and mentor support staff to enhance their skills and performance.
• Monitor key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction.
• Develop and implement standard operating procedures (SOPs) for customer support processes.
• Act as a primary point of escalation for complex customer issues, resolving them effectively and efficiently.
• Maintain a high level of product/service knowledge to accurately assist customers.
• Analyze customer feedback and support trends to identify areas for improvement.
• Collaborate with IT and other departments to resolve technical issues and enhance service delivery.
• Prepare regular reports on team performance and customer service metrics for management.

• High School Diploma or equivalent; Bachelor's degree in Business Administration or a related field is preferred.
• Minimum of 3 years of experience in a customer service or helpdesk role, with at least 1 year in a supervisory capacity.
• Proven leadership and team management skills.
• Excellent communication, interpersonal, and active listening skills.
• Strong problem-solving and analytical abilities.
• Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems.
• Ability to work under pressure and manage multiple priorities effectively.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Knowledge of IT support processes and common technical issues is a plus.
• Organized and detail-oriented.

• Bachelor's degree in Information Technology, Business Administration, or a related field.
• 5+ years of experience in customer service or IT helpdesk roles, with at least 2 years in a leadership or supervisory capacity.
• Proven experience managing a remote helpdesk team and ensuring SLA compliance.
• Strong understanding of IT support best practices and common technical issues.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Exceptional communication, interpersonal, and customer service skills.
• Proficiency with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools.
• Ability to train, mentor, and motivate team members.
• Strong organizational skills and ability to manage multiple priorities effectively in a remote setting.

• Lead, train, and motivate the customer service and helpdesk team.
• Develop and implement customer service policies and procedures.
• Manage ticket queues, ensuring timely and accurate issue resolution.
• Monitor key performance indicators (KPIs) for customer service and helpdesk operations.
• Analyze customer feedback and identify areas for improvement.
• Collaborate with other departments to resolve complex customer issues.
• Implement and manage helpdesk software and tools.
• Ensure the team provides a consistently high level of customer satisfaction.
• Develop and deliver training programs for support staff.
• Contribute to the continuous improvement of support processes and workflows.

• Bachelor's degree in Business Administration, Communications, or a related field (or equivalent experience).
• Minimum of 4 years of experience in customer service or helpdesk roles, with at least 2 years in a supervisory or management capacity.
• Proven experience in managing remote teams.
• Strong understanding of customer service principles and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and CRM software.
• Ability to analyze data and make informed decisions.
• Problem-solving and conflict resolution skills.
• Customer-centric mindset and a passion for service excellence.