11 643 IT Lead jobs in Bahrain
Senior Automotive Technical Lead
1077 Seef, Capital
BHD5000 Annually
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Posted 10 days ago
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Job Description
Our client, a leading automotive service provider, is seeking a highly skilled and experienced Senior Automotive Technical Lead to spearhead their technical operations and service excellence in **Jidhafs, Capital, BH**. This crucial role requires a deep understanding of automotive mechanics, diagnostics, and repair for a wide range of vehicles. The successful candidate will be responsible for diagnosing complex mechanical and electrical issues, performing advanced repairs, and ensuring the highest quality of workmanship. You will lead and mentor a team of automotive technicians, providing technical guidance, training, and support to enhance their skills and productivity. Key responsibilities include managing service operations, ensuring efficient workflow, and maintaining high customer satisfaction through clear communication and reliable service delivery. The Senior Technical Lead will also be responsible for maintaining and updating diagnostic equipment and tools, as well as staying current with the latest automotive technologies, trends, and repair techniques. Our client emphasizes continuous improvement, so an active role in identifying opportunities to enhance service offerings and operational efficiency is expected. You should possess excellent problem-solving skills and the ability to work effectively under pressure. Strong leadership, communication, and customer service skills are essential. Previous experience as a Master Automotive Technician or a lead role in an automotive workshop is required. ASE certifications or equivalent, along with a strong portfolio of successful repairs and team leadership, are highly valued. Join a reputable organization and play a key role in delivering exceptional automotive services in **Jidhafs, Capital, BH**.
Key Responsibilities:
Key Responsibilities:
- Lead and mentor a team of automotive technicians.
- Diagnose and repair complex mechanical and electrical issues in vehicles.
- Perform advanced automotive maintenance and repair services.
- Ensure the highest standards of workmanship and quality control.
- Manage workshop operations and workflow efficiency.
- Maintain and update diagnostic equipment and tools.
- Stay current with the latest automotive technologies and repair methods.
- Provide technical guidance and training to team members.
- Ensure customer satisfaction through excellent service delivery.
- Adhere to all safety protocols and environmental regulations.
- Contribute to the continuous improvement of service processes.
- Assist with inventory management of parts and supplies.
- Proven experience as a Senior Automotive Technician or Technical Lead.
- Minimum of 6 years of experience in automotive repair and diagnostics.
- Extensive knowledge of vehicle systems, including engines, transmissions, brakes, and electrical systems.
- Proficiency in using advanced diagnostic tools and equipment.
- Strong mechanical and technical aptitude.
- Excellent leadership, communication, and customer service skills.
- Ability to train and motivate technical staff.
- Relevant automotive certifications (e.g., ASE Master Technician) are highly preferred.
- Experience with a variety of vehicle makes and models.
- Problem-solving and decision-making abilities.
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Technical Support Lead
20115 Manama, Capital
BHD75000 Annually
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Our client, a rapidly growing technology firm, is seeking an experienced and proactive Technical Support Lead to manage our remote customer service and helpdesk operations. This is a crucial role responsible for ensuring exceptional technical support for our diverse client base. You will lead a team of support specialists, providing guidance, training, and performance management to maintain high levels of customer satisfaction. As a remote-first leader, you will foster a collaborative and efficient support environment, leveraging advanced communication and ticketing systems. Key responsibilities include overseeing the resolution of complex technical issues, developing and refining support processes and documentation, analyzing support trends to identify areas for improvement, and managing escalations effectively. The ideal candidate will possess a strong technical aptitude, a deep understanding of IT systems and software, and a proven ability to lead and motivate a team in a remote setting. Excellent communication, problem-solving, and customer service skills are essential. A Bachelor's degree in Computer Science, Information Technology, or a related field, along with at least five years of experience in technical support and at least two years in a leadership capacity, is required. Proficiency in managing helpdesk software and CRM systems is also necessary. We are looking for an individual who is passionate about delivering outstanding customer experiences and is adept at navigating the challenges of leading a distributed team, ensuring our clients, including those near Manama, Capital, BH , receive timely and effective support.
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Technical Support Lead
404 Hamala, Northern
BHD70000 Annually
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Our client is seeking a seasoned and proactive Technical Support Lead to manage their customer service and helpdesk operations, supporting the team in **Sanad, Capital, BH**. This leadership role involves overseeing a team of technical support professionals, ensuring the delivery of timely and effective solutions to customer issues. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a proven ability to lead and motivate a team. Responsibilities include managing inbound support requests via phone, email, and chat, diagnosing and resolving complex technical problems, and escalating issues to higher tiers when necessary. You will be responsible for developing and implementing support processes and procedures to improve efficiency and customer satisfaction. The Technical Support Lead will also play a key role in training new team members, mentoring existing staff, and ensuring adherence to service level agreements. Performance monitoring, reporting on key support metrics, and identifying trends in customer issues to drive product improvements are also essential duties. This role offers a hybrid work arrangement, requiring consistent in-office presence for team management and collaboration, with flexibility for remote work. A Bachelor's degree in Computer Science, IT, or a related field, along with a minimum of 4 years of experience in technical support, with at least 2 years in a supervisory or leadership capacity, is required. Strong knowledge of operating systems, software applications, and troubleshooting methodologies is essential. Excellent communication, interpersonal, and customer service skills are paramount. If you are passionate about technology, customer satisfaction, and leading a high-performing support team, this is an exceptional opportunity.
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2
Technical Support Lead
1010 Manama, Capital
BHD85000 Annually
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Posted today
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A leading technology solutions provider is seeking a motivated and experienced Technical Support Lead to manage their customer support operations in **Manama, Capital, BH**. This role is instrumental in ensuring the highest level of customer satisfaction by providing efficient and effective technical assistance. The Lead will be responsible for overseeing a team of support specialists, managing incoming support tickets, troubleshooting complex technical issues, and developing support strategies to enhance user experience. Key duties include mentoring and training support staff, establishing and enforcing service level agreements (SLAs), creating and maintaining knowledge base articles and documentation, identifying recurring technical problems and proposing solutions, and escalating critical issues to appropriate departments. The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, with a minimum of 6 years of experience in technical support, including at least 2 years in a lead or supervisory capacity. Extensive knowledge of operating systems, networking concepts, hardware, and software troubleshooting is essential. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is required. Strong problem-solving skills, excellent communication abilities, and a customer-centric approach are paramount. The ability to lead and inspire a team, manage workload effectively, and maintain composure under pressure is critical. You will be instrumental in shaping the customer support experience for our client's diverse user base. This role offers a fantastic opportunity to contribute to a growing technology company and make a significant impact on customer loyalty. Join our client’s team and help drive excellence in technical support.
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3
Technical Support Lead
BH 114 Al Hidd
BHD70000 Annually
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Posted today
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Our client is seeking a proactive and technically proficient Technical Support Lead to manage and elevate their customer support operations in Budaiya, Northern, BH . This role requires a blend of technical expertise, strong leadership capabilities, and exceptional customer service skills. You will be responsible for guiding a team of support specialists, resolving complex technical issues, and ensuring that our client's customers receive timely and effective assistance, thereby enhancing customer satisfaction and loyalty.
Key Responsibilities:
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field. A minimum of 5 years of experience in technical support or customer service, with at least 2 years in a lead or supervisory role, is required. Proven experience in managing a technical support team and resolving complex IT issues is essential. Strong understanding of operating systems, networking principles, and common software applications is mandatory. Excellent troubleshooting, analytical, and problem-solving skills are critical. Exceptional communication, interpersonal, and customer service skills are necessary. Experience with helpdesk software and ticketing systems (e.g., Zendesk, Jira Service Desk) is highly desirable. The ability to explain technical concepts to non-technical users is paramount.
Key Responsibilities:
- Leading and managing the technical support team, providing guidance, training, and performance feedback.
- Overseeing the resolution of complex technical issues escalated by the support team.
- Developing and implementing support policies, procedures, and best practices to ensure efficient and effective service delivery.
- Monitoring support ticket queues and ensuring timely and accurate responses to customer inquiries.
- Analyzing support trends and identifying root causes of recurring issues to implement preventative measures.
- Collaborating with engineering and product development teams to provide customer feedback and influence product improvements.
- Developing and maintaining technical knowledge bases, FAQs, and troubleshooting guides for both customers and internal support staff.
- Ensuring the highest levels of customer satisfaction through excellent service and effective problem resolution.
- Managing support team schedules and ensuring adequate coverage.
- Staying current with company products, services, and technological advancements.
- Reporting on key support metrics, such as response times, resolution rates, and customer satisfaction scores.
- Onboarding and training new technical support staff.
- Escalating critical issues to senior management as needed.
- Championing a customer-centric approach throughout the support function.
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field. A minimum of 5 years of experience in technical support or customer service, with at least 2 years in a lead or supervisory role, is required. Proven experience in managing a technical support team and resolving complex IT issues is essential. Strong understanding of operating systems, networking principles, and common software applications is mandatory. Excellent troubleshooting, analytical, and problem-solving skills are critical. Exceptional communication, interpersonal, and customer service skills are necessary. Experience with helpdesk software and ticketing systems (e.g., Zendesk, Jira Service Desk) is highly desirable. The ability to explain technical concepts to non-technical users is paramount.
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4
Technical Support Lead
224 Bilad Al Qadeem, Capital
BHD65000 Annually
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Posted today
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Our client is searching for a proactive and skilled Technical Support Lead to manage and elevate their customer support operations in Salmabad, Northern, BH . This leadership role is crucial for ensuring timely and effective resolution of technical issues, providing exceptional customer service, and guiding a team of support professionals. The ideal candidate will possess strong technical acumen, excellent problem-solving abilities, and superior customer service skills. Key responsibilities include overseeing the day-to-day operations of the support team, handling escalated customer inquiries, developing support documentation and knowledge bases, and training support staff. You will also be responsible for analyzing support metrics, identifying trends, and implementing strategies to improve customer satisfaction and reduce resolution times. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. A minimum of 4-6 years of experience in technical support, with at least 2 years in a lead or supervisory capacity, is required. Strong knowledge of operating systems, hardware, software applications, and network troubleshooting is essential. Experience with CRM software and ticketing systems is highly desirable. Excellent communication, interpersonal, and leadership skills are mandatory for this role.
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5
Technical Support Lead
702 Seef, Capital
BHD65000 Annually
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Posted today
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Job Description
Our client is seeking a dedicated and experienced Technical Support Lead to manage their customer support operations in **Jidhafs, Capital, BH**. This critical role involves overseeing a team of support professionals, ensuring timely and effective resolution of technical issues for clients. You will be responsible for developing support strategies, improving service level agreements (SLAs), and enhancing customer satisfaction. The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, with a minimum of 6 years of experience in technical support, including at least 2 years in a team lead or supervisory capacity. A strong understanding of IT infrastructure, software applications, and troubleshooting methodologies is essential. You should be proficient in utilizing helpdesk ticketing systems, CRM software, and remote support tools. Key responsibilities include managing daily support activities, providing advanced technical assistance, training and mentoring support staff, creating and maintaining support documentation (FAQs, knowledge bases), and analyzing support trends to identify recurring issues and implement preventive measures. Excellent communication, problem-solving, and customer service skills are paramount. You will be the primary point of escalation for complex technical challenges, ensuring that clients receive efficient and professional support. Join our client in delivering outstanding technical assistance and maintaining high levels of customer loyalty.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead and manage the technical support team.
- Provide Tier 3 technical support and troubleshoot complex issues.
- Develop and implement support processes and best practices.
- Monitor and improve key support metrics, including response and resolution times.
- Train and mentor junior support staff.
- Create and maintain technical documentation, including knowledge base articles.
- Manage customer escalations and ensure timely resolution.
- Collaborate with other departments (e.g., Engineering, Product Development) to resolve issues.
- Analyze support ticket data to identify trends and areas for improvement.
- Ensure a high level of customer satisfaction.
Qualifications:
- Bachelor's degree in Computer Science, IT, or related field.
- Minimum of 6 years of experience in technical support.
- At least 2 years in a team lead or supervisory role.
- Strong knowledge of operating systems, networks, and software applications.
- Experience with helpdesk software and CRM systems.
- Excellent problem-solving, analytical, and communication skills.
- Customer-focused with a passion for service excellence.
- Ability to work under pressure and manage multiple priorities.
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6
Technical Support Lead
21108 Hamala, Northern
BHD70000 Annually
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Posted today
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Job Description
Our client is seeking a dedicated and experienced Technical Support Lead to manage their customer support operations in **Sanad, Capital, BH**. This leadership role is responsible for overseeing a team of technical support specialists, ensuring the delivery of exceptional customer service and timely resolution of technical issues. Responsibilities include training and mentoring support staff, developing and refining support processes, and managing support escalations. You will be responsible for monitoring support queues, analyzing ticket trends, and implementing strategies to improve first-contact resolution rates and overall customer satisfaction. The ideal candidate will have a strong background in IT support, with at least 5 years of experience, including 2 years in a supervisory or lead role. Excellent knowledge of operating systems (Windows, macOS), networking concepts, and common software applications is required. Experience with CRM and ticketing systems (e.g., Zendesk, ServiceNow) is essential. You must possess outstanding communication, interpersonal, and problem-solving skills, with the ability to troubleshoot complex technical problems effectively. This is a key role that requires a proactive approach to customer service and a commitment to maintaining high support standards. Join our client and lead a team that is instrumental in ensuring customer success.
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7
Technical Support Lead
101, Muharraq Muharraq, Muharraq
BHD60000 Annually
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Posted today
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Job Description
Our client is looking for a proactive and technically adept Technical Support Lead to manage their customer support operations in **Muharraq, Muharraq, BH**. This role is crucial for ensuring excellent customer satisfaction by providing timely and effective technical assistance. The Technical Support Lead will be responsible for supervising a team of support specialists, handling escalated customer issues, and maintaining a high level of service quality. You will also be involved in developing and implementing support processes, creating knowledge base articles, and training junior support staff. The ideal candidate will have a strong understanding of IT systems, software applications, and troubleshooting methodologies. Experience with customer relationship management (CRM) software and ticketing systems is essential.
Key responsibilities include managing the daily operations of the support desk, monitoring support ticket queues, ensuring timely resolution of customer inquiries, and analyzing support trends to identify areas for improvement. You will also be responsible for developing performance metrics for the support team, providing regular feedback, and conducting performance reviews. Collaboration with other departments, such as product development and sales, to resolve customer issues and improve product usability will be a significant part of the role. The Technical Support Lead will also contribute to the continuous improvement of support documentation and resources. This position requires excellent communication skills, a patient demeanor, and the ability to explain technical concepts to non-technical users. A passion for technology and a commitment to delivering outstanding customer experiences are vital. The ability to troubleshoot complex technical problems and guide the team through challenging situations is a must. Our client values efficiency, customer focus, and a collaborative team spirit.
Key responsibilities include managing the daily operations of the support desk, monitoring support ticket queues, ensuring timely resolution of customer inquiries, and analyzing support trends to identify areas for improvement. You will also be responsible for developing performance metrics for the support team, providing regular feedback, and conducting performance reviews. Collaboration with other departments, such as product development and sales, to resolve customer issues and improve product usability will be a significant part of the role. The Technical Support Lead will also contribute to the continuous improvement of support documentation and resources. This position requires excellent communication skills, a patient demeanor, and the ability to explain technical concepts to non-technical users. A passion for technology and a commitment to delivering outstanding customer experiences are vital. The ability to troubleshoot complex technical problems and guide the team through challenging situations is a must. Our client values efficiency, customer focus, and a collaborative team spirit.
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8
Technical Support Lead
21111 Askar, Southern
BHD65000 Annually
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Our client is seeking a motivated and experienced Technical Support Lead to manage their customer support operations in Tubli, Capital, BH . This role is critical in ensuring the timely and effective resolution of customer technical issues, maintaining high levels of customer satisfaction, and leading a team of support professionals. The ideal candidate will have a strong technical background, excellent problem-solving skills, and proven experience in customer service management. Responsibilities will include overseeing the daily operations of the helpdesk, managing ticket queues, and ensuring adherence to service level agreements (SLAs). You will also be responsible for training and mentoring support staff, developing troubleshooting guides and knowledge base articles, and identifying trends in support requests to implement proactive solutions. Experience with ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools is essential. A strong understanding of IT infrastructure, networking, and common software applications is required. We are looking for a leader with exceptional communication skills, who can effectively liaise with customers and internal technical teams to resolve complex issues. This is an excellent opportunity to take on a leadership role and contribute to the success of a growing tech-focused company. The ability to manage priorities, delegate tasks effectively, and maintain a positive attitude under pressure is crucial. You will play a key role in shaping our customer support experience and driving continuous improvement in our service delivery.
Key Responsibilities:
Key Responsibilities:
- Lead and manage the technical support team, providing guidance and training.
- Oversee helpdesk operations, ensuring efficient ticket resolution and customer satisfaction.
- Develop and maintain knowledge base articles, FAQs, and troubleshooting guides.
- Monitor support queue performance and ensure adherence to SLAs.
- Identify recurring technical issues and collaborate with engineering teams for permanent solutions.
- Handle escalated customer issues and provide expert-level troubleshooting.
- Analyze support data to identify trends and areas for improvement.
- Implement best practices for customer service and technical support.
- Conduct performance reviews and provide feedback to support team members.
- Manage support tools and technologies, including ticketing systems and remote access software.
This advertiser has chosen not to accept applicants from your region.
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