4357 IT Manager jobs in Al Malikiyah

Customer Success Manager (Technology)

45210 Saar, Northern BHD75000 Annually WhatJobs

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full-time
Our client, a fast-growing SaaS company specializing in innovative business solutions, is looking for a dedicated and proactive Customer Success Manager to join their client-facing team. This hybrid role will primarily support clients in Saar, Northern, BH , with opportunities for remote work. The Customer Success Manager will be the primary point of contact for a portfolio of key clients, ensuring they achieve their desired outcomes while using our client's products and services. Your responsibilities will include onboarding new clients, providing ongoing support and training, and proactively identifying opportunities to enhance client value and satisfaction. You will build strong relationships with clients, understand their business objectives, and act as their trusted advisor, advocating for their needs internally. This role requires a deep understanding of the client's business and how our client's technology can solve their challenges. You will monitor client health, address any potential churn risks, and drive product adoption and retention. The ideal candidate will possess excellent communication, problem-solving, and project management skills, with a strong technical aptitude. A minimum of 3-5 years of experience in customer success, account management, or a related client-facing role within the technology sector is required. Experience with CRM software and a passion for delivering outstanding customer experiences are essential. The ability to work collaboratively with sales, product, and support teams is crucial for success in this dynamic position.
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Account Manager - Technology Sales

67890 Al Hajar BHD65000 Annually WhatJobs

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full-time
Our client, a rapidly growing technology solutions provider, is seeking a driven and results-oriented Account Manager to join their sales team in A'ali, Northern, BH . This role is responsible for managing and expanding relationships with existing clients, as well as identifying and securing new business opportunities within a designated territory. You will be instrumental in understanding client needs, proposing tailored technology solutions, and driving sales revenue growth. The ideal candidate will possess excellent communication, negotiation, and interpersonal skills, combined with a strong understanding of the technology landscape.

Key Responsibilities:
  • Develop and execute strategic sales plans to achieve company objectives and sales quotas.
  • Manage a portfolio of existing client accounts, ensuring high levels of customer satisfaction and retention.
  • Identify and pursue new business opportunities through prospecting, networking, and lead generation.
  • Conduct client needs assessments and present customized technology solutions and proposals.
  • Build and maintain strong, long-lasting relationships with key decision-makers within client organizations.
  • Negotiate contract terms and pricing to close deals effectively.
  • Collaborate with pre-sales engineers and technical teams to provide effective client solutions.
  • Stay abreast of industry trends, market conditions, and competitor activities.
  • Prepare regular sales reports and forecasts for management.
  • Resolve client issues and concerns promptly and professionally.
  • Achieve and exceed monthly, quarterly, and annual sales targets.
Qualifications:
  • Bachelor's degree in Business Administration, Marketing, Computer Science, or a related field.
  • Minimum of 4 years of experience in B2B sales, preferably within the technology sector.
  • Proven track record of meeting or exceeding sales targets.
  • Strong understanding of IT solutions, software, and hardware.
  • Excellent communication, presentation, and negotiation skills.
  • Ability to build rapport and trust with clients.
  • Self-motivated, results-oriented, and able to work independently.
  • Proficiency in CRM software (e.g., Salesforce) and sales tools.
  • Valid driver's license and willingness to travel within the assigned territory.
This is an exciting opportunity to join a dynamic team and play a key role in the company's growth and success.
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Senior Project Manager, Technology

104 Busaiteen, Muharraq BHD120000 Annually WhatJobs

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contractor
Our client is seeking a seasoned Senior Project Manager, Technology to lead transformative digital initiatives from inception to completion within Busaiteen, Muharraq, BH . This role is critical in driving the successful delivery of complex technology projects, ensuring they align with strategic business objectives and are completed on time, within budget, and to the highest quality standards. The Senior Project Manager will be responsible for project planning, scope definition, resource allocation, risk management, and stakeholder communication across multiple departments. You will define project roadmaps, establish key performance indicators, and implement agile and waterfall methodologies as appropriate. Key responsibilities include managing cross-functional teams, coordinating with vendors and external partners, and ensuring seamless integration of new technologies. The ideal candidate will have a strong background in managing large-scale IT projects, including software development, system implementations, and infrastructure upgrades. Proven experience in managing project budgets exceeding $1 million and a deep understanding of the full project lifecycle are essential. Excellent leadership, communication, negotiation, and problem-solving skills are paramount. A Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field, coupled with a PMP or PRINCE2 certification and a minimum of 8 years of experience in project management, is required. This is a challenging yet rewarding opportunity to spearhead innovative technological advancements for a prominent organization.
Key Responsibilities:
  • Manage the entire lifecycle of complex technology projects.
  • Develop detailed project plans, budgets, and schedules.
  • Lead and motivate cross-functional project teams.
  • Identify, assess, and mitigate project risks and issues.
  • Communicate project progress, status, and escalations to stakeholders.
  • Manage vendor relationships and contracts.
  • Ensure adherence to project management best practices and methodologies.
  • Drive continuous improvement in project delivery processes.

Qualifications:
  • Bachelor's degree in a relevant field; Master's degree preferred.
  • PMP or PRINCE2 certification.
  • Minimum 8 years of project management experience, with a focus on technology.
  • Proven success in delivering large-scale IT projects.
  • Strong knowledge of project management methodologies (Agile, Waterfall).
  • Excellent leadership, communication, and stakeholder management skills.
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Head of Information Technology

Manama, Capital cander

Posted 3 days ago

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Direct message the job poster from cander

connecting digital leadership across the gcc & middle east

Head of IT

Sector: Fintech, Digital Banking, Payments

Role Summary:

The Head of IT will oversee the development, maintenance, and security of all internal and externally developed IT platforms, including the Open Banking Platform, Payment Processing Infrastructure, and end-user service systems. The role demands strong strategic alignment with the CEO and collaboration with multiple stakeholders to ensure systems are secure, high-performing, and compliant with data protection policies.

Key Responsibilities:

Strategic

  • Develop and execute IT strategy aligned with business objectives, supporting the growth of the Aggregator Super App and associated platforms.
  • Lead technology platform development from concept to deployment, ensuring scalability, integration, and regulatory alignment.
  • Collaborate with the CEO to shape policies for platform security, data integrity, and vendor engagement.
  • Oversee vendor transitions and build a roadmap for insourcing key IT capabilities.

Operational

  • Manage IT infrastructure performance across multiple data centers, ensuring uptime, system resilience, and disaster recovery planning.
  • Define and enforce security protocols, access controls, and data protection standards across all systems.
  • Supervise day-to-day IT operations including onboarding of banks and fintechs, account maintenance, payments activity, KYC/AML, and compliance procedures.
  • Own and refine all IT-related processes, documentation, audits, and governance structures.
  • Lead change management efforts related to system upgrades, architecture changes, and integrations.
  • Prepare and manage the annual IT budget in coordination with the CEO and department heads.
  • Monitor budget adherence and implement cost controls without compromising performance or security.
  • Oversee procurement of IT services, software, and infrastructure with a focus on efficiency and value.

KPIs

  • Platform uptime and incident response times
  • Security audit scores and compliance rates
  • Time-to-onboard new partners (banks, fintechs, TPPs)
  • Budget accuracy and cost optimization metrics
  • SLA adherence across internal and external IT services
  • System redundancy and disaster recovery test outcomes

Candidate Profile:

Required Qualifications:

  • Bachelor’s degree in Computer Science, Engineering, or a related field (Master’s preferred)
  • 7+ years in senior IT leadership roles, ideally within fintech, banking, or payments
  • Deep understanding of web systems architecture, cloud platforms, data centers, and security protocols
  • Proven experience managing large-scale IT projects and cross-functional teams
  • Fluent in English with excellent communication and stakeholder management skills

Preferred Experience:

  • Hands-on leadership in Open Banking environments
  • Familiarity with regulatory requirements for digital financial services
  • Strong vendor management and negotiation capabilities
  • Experience with TMT or banking cloud infrastructure
Seniority level
  • Seniority level Director
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Technology, Information and Media and Banking

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Head - Information Technology (Bede)

Manama, Capital Zain Bahrain

Posted 20 days ago

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Job Description

Operation

Division

IT & Technical

Location

Closing Date

06-May-2025

About Zain

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Read more here: Zain Overview

About the Role

This role will be part of Zain Bahrain's Subsidiary Fintech Company - "Bede"

Bede, the fintech arm of Zain Bahrain, is a dynamic startup revolutionizing personal finance through Bahrain’s first Shariah-compliant Islamic financing app. Licensed and regulated by the Central Bank of Bahrain, Bede is committed to creating an inclusive platform that offers practical solutions tailored to real customer needs.

With a focus on customer centricity, strategic partnerships, and digital innovation, Bede aims to guide individuals toward growth and success by leveling the playing field for all.

The Head of IT in Bede is responsible for leading the overall technology vision, strategy, and execution for a cutting-edge fintech application specializing in microfinance, cards, and digital payment solutions. This role includes overseeing development, infrastructure, security, and support functions while ensuring high platform availability, scalability, and regulatory compliance. The head will work closely with executive leadership to align technology with business goals and drive innovation in financial services.

What We Need From You
  1. Education: Bachelor’s degree in IT, Computer Science, Fintech or any related field. Fintech related Masters preferred.
  2. Experience: 10-15+ years of experience in a similar role. Fintech Experience is highly preferred.
  3. Technical Skills:
    • Technology Strategy & Leadership: Strong strategic thinking, leadership, and experience with emerging technologies like AI, blockchain, and data analytics.
    • Cloud & Infrastructure Management: Expertise in cloud platforms (AWS, Azure, GCP), microservices, and ensuring high availability and scalability.
    • Security & Compliance: Knowledge of PCI-DSS, ISO, cybersecurity frameworks, and financial regulations.
    • DevOps & Agile Practices: Ability to drive agile methodologies and DevOps for efficient product development.
    • Team & Vendor Management: Leadership in managing tech teams and vendor relationships, alongside budgeting and cost optimization.
    • Innovation: Ability to integrate new payment technologies like open banking, digital wallets, and AI-driven risk models.
    • Critical Thinking
    • Customer Focus and Support
    • Market Analysis and Knowledge
    • Problem Analysis and Resolution
Responsibilities
  1. Define and execute the technology roadmap to support business objectives and drive innovation in microfinance, card services, and digital payments.
  2. Establish and maintain a scalable, secure, and high-performance fintech platform, ensuring reliability, efficiency, and compliance with financial regulations.
  3. Drive digital transformation by leveraging emerging technologies such as AI, blockchain, and data analytics to enhance financial products.
  4. Ensure alignment between business, product, and technology teams, optimizing digital service delivery.
  5. Establish agile and DevOps best practices to accelerate product development and deployment cycles.
  6. Development & Infrastructure Management: Build and lead a high-performing technology team, including software engineers, infrastructure specialists, and security experts.
  7. Oversee the architecture, development, and deployment of fintech products, ensuring seamless integration of microfinance, payment, and card processing solutions.
  8. Ensure high platform availability (99.99% uptime), robust disaster recovery mechanisms, and high-load scalability to support transaction-heavy services.
  9. Champion the use of cloud-native architectures (AWS, Azure, GCP) and containerized microservices for operational resilience.
  10. Lead initiatives to automate processes, improve deployment efficiency, and enhance system observability.
  11. Security, Compliance & Risk Management: Implement and maintain bank-grade security standards, ensuring compliance with PCI-DSS, ISO, and financial regulations in fintech.
  12. Develop a cybersecurity framework to protect user data, prevent fraud, and mitigate risks related to payment transactions.
  13. Ensure regulatory compliance with central banks, financial authorities, and payment networks, working closely with legal and compliance teams.
  14. Oversee incident response management and security audits to continuously improve platform security posture.
  15. Support Functions & Operational Excellence: Establish 24/7 monitoring, support, and IT operations teams to ensure continuous service availability and rapid issue resolution.
  16. Implement ITSM (IT Service Management) best practices to enhance user support, system maintenance, and platform reliability.
  17. Oversee SLA (Service Level Agreements) and uptime commitments, ensuring seamless financial transactions for customers.
  18. Direct the deployment of customer support automation tools, including AI chatbots and self-service portals, to enhance the fintech experience.
  19. Explore and integrate new payment technologies, including open banking APIs, digital wallets, BNPL (Buy Now Pay Later), and blockchain-based solutions.
  20. Oversee the adoption of AI-driven risk assessment models to enhance credit scoring and fraud detection in microfinance.
  21. Evaluate the reduction of physical financial service centers by leveraging digital-first strategies and customer self-service platforms.
  22. Define budgeting and cost optimization strategies for technology investments and infrastructure expansion.
  23. Manage relationships with technology vendors, cloud service providers, and third-party payment processors.
  24. Optimize cost per transaction and per channel, ensuring efficiency in digital customer acquisition and service delivery.
  25. Service Delivery Enhancement & Technology Utilization: Evaluate and enhance service providers' SLAs, ensuring high-quality technical development and adherence to performance standards.
  26. Oversee IT setup processes to ensure seamless integration of new technologies and efficient deployment of systems.
  27. Continuously improve Network Operations Center (NOC) services to ensure real-time monitoring and rapid resolution of technical issues.
  28. Ensure application stability and efficiency by monitoring system performance and implementing effective solutions.
  29. Lead the planning and implementation of the Bede IT department setup, ensuring compliance with regional regulations and operational efficiency.
  30. Develop a roadmap for sprint development, optimizing resource utilization, timelines, and prioritization of tasks.
  31. Foster a fast, agile, and adaptive approach to technological adoption and system improvements.
  32. Address customer journey issues by collaborating with relevant teams to enhance user experiences and streamline processes.
About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application, you would need the following document(s):

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Senior Business Development Manager - Technology

123 Saar, Northern BHD7000 Annually WhatJobs

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full-time
Our client is seeking a driven and results-oriented Senior Business Development Manager to join their expanding team in Saar, Northern, BH . This role is critical for identifying new market opportunities, forging strategic partnerships, and driving revenue growth for our technology solutions. The ideal candidate will have a proven history of success in business development, a deep understanding of the technology landscape, and exceptional negotiation and relationship-building skills. You will be responsible for developing and executing strategic sales plans, managing the entire sales cycle from lead generation to closing deals, and cultivating long-term client relationships. This position requires a proactive individual who can analyze market trends, identify customer needs, and present compelling solutions that address those needs. You will work closely with the marketing and product development teams to ensure our offerings remain competitive and aligned with market demands. The ability to articulate complex technical concepts to a non-technical audience is essential. Key responsibilities include:
  • Identifying and pursuing new business opportunities and strategic partnerships.
  • Developing and implementing effective sales strategies to achieve revenue targets.
  • Managing the full sales cycle, from prospecting and lead qualification to proposal development and closing.
  • Building and maintaining strong relationships with key clients and stakeholders.
  • Conducting market research and competitive analysis to identify trends and opportunities.
  • Collaborating with internal teams (marketing, product, support) to ensure customer success.
  • Negotiating contracts and closing agreements.
  • Representing the company at industry events and conferences.
  • Providing regular reports on sales activities, pipeline, and forecasts.
  • Staying informed about industry best practices and emerging technologies.
Qualifications:
  • Bachelor's degree in Business Administration, Marketing, or a related field; MBA is a plus.
  • Minimum of 7 years of experience in business development, sales, or account management within the technology sector.
  • Proven track record of exceeding sales targets.
  • Strong understanding of B2B sales processes and methodologies.
  • Excellent communication, presentation, negotiation, and interpersonal skills.
  • Ability to think strategically and execute tactically.
  • Proficiency in CRM software (e.g., Salesforce) and sales enablement tools.
  • Willingness to travel as required.
This is a prime opportunity for a seasoned sales professional to make a significant impact in the rapidly evolving technology market in Saar, Northern, BH .
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Senior Sales Manager - Technology Solutions

09021 Al Hidd BHD100000 annum (ote) WhatJobs

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full-time
Our client, a rapidly growing technology solutions provider, is seeking a highly motivated and results-oriented Senior Sales Manager to drive their sales efforts in the Sitra, Capital, BH region. This executive role involves leading a high-performing sales team, developing and executing strategic sales plans, and achieving ambitious revenue targets. You will be responsible for identifying new business opportunities, nurturing key client relationships, and managing the entire sales cycle from lead generation to deal closure. The Senior Sales Manager will also play a crucial role in market analysis, competitor benchmarking, and the development of effective sales strategies.

Key Responsibilities:
  • Lead, coach, and motivate a team of sales professionals to exceed performance goals.
  • Develop and implement comprehensive sales strategies to drive revenue growth.
  • Identify and pursue new business opportunities within target markets.
  • Manage and expand relationships with key enterprise clients.
  • Oversee the entire sales process, from prospecting and qualification to negotiation and closing.
  • Develop accurate sales forecasts and manage the sales pipeline effectively.
  • Conduct market research and competitive analysis to identify trends and opportunities.
  • Collaborate with marketing and product development teams to align sales efforts with business objectives.
  • Prepare and deliver compelling sales presentations and proposals.
  • Manage sales budgets and ensure profitable revenue generation.
The ideal candidate will possess a Bachelor's degree in Business Administration, Marketing, or a related field, with a minimum of 8 years of experience in sales, including at least 3 years in a sales management or leadership role, preferably within the technology sector. A proven track record of exceeding sales targets and building successful sales teams is essential. Strong understanding of IT solutions, cloud services, or enterprise software is highly desirable. Excellent negotiation, communication, presentation, and interpersonal skills are required. The ability to analyze sales data and develop strategic insights is also crucial. This is an outstanding opportunity to lead and grow a sales function in a dynamic technology company.
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Key Account Manager - Technology Solutions

4030 Zinj, Capital BHD8000 Annually WhatJobs

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full-time
Our client is a rapidly expanding technology solutions provider seeking a motivated and results-driven Key Account Manager to manage and grow their client portfolio in Tubli, Capital, BH . This role is perfect for a sales professional with a passion for technology and a proven ability to build strong, long-term relationships with enterprise-level clients. You will be responsible for understanding client needs, identifying opportunities for our client's innovative solutions, and developing strategic account plans to drive revenue growth.

Key responsibilities include achieving and exceeding sales targets, conducting product demonstrations, negotiating contracts, and providing exceptional post-sales support. The ideal candidate will possess excellent communication, presentation, and negotiation skills. A deep understanding of the technology landscape, including software, cloud services, and IT infrastructure, is highly desirable. You will work closely with marketing and technical teams to ensure client satisfaction and successful project delivery. Experience in B2B sales, particularly within the technology sector, is essential. This role requires a proactive approach to identifying new business opportunities and a commitment to delivering value to our client's key accounts. A strategic mindset and the ability to think critically to solve client challenges will be highly valued. This is an exceptional opportunity to contribute to the success of a forward-thinking company and to play a significant role in the growth of our client's business in Tubli, Capital, BH .
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Senior Project Manager, Technology Implementation

221 Hamad Town, Northern BHD80000 Annually WhatJobs

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contractor
Our client is seeking a highly skilled and seasoned Senior Project Manager to spearhead critical technology implementation projects in **Hamad Town, Northern, BH**. This role is pivotal for driving digital transformation initiatives and ensuring the successful deployment of new software, systems, and IT infrastructure. The ideal candidate will possess a robust background in managing complex technology projects, from initial planning and requirements gathering through to deployment, training, and post-implementation support. You will be responsible for defining project scope, creating detailed project plans, managing budgets, mitigating risks, and coordinating with diverse teams including IT, business units, and external vendors. This position requires exceptional leadership, communication, and organizational skills.

Key Responsibilities:
  • Lead the planning, execution, and delivery of technology projects, ensuring they are completed on time, within scope, and within budget.
  • Develop comprehensive project plans, including detailed timelines, resource allocation, and risk assessment.
  • Manage project scope and change control processes effectively.
  • Facilitate communication and collaboration among project stakeholders, including technical teams, business users, and senior management.
  • Identify, assess, and manage project risks and issues, developing and implementing mitigation strategies.
  • Oversee vendor selection and management for technology solutions and services.
  • Ensure the successful integration of new technologies with existing systems and infrastructure.
  • Develop and execute training plans for end-users to ensure smooth adoption of new systems.
  • Monitor project progress, track key performance indicators (KPIs), and provide regular status reports to stakeholders.
  • Conduct post-implementation reviews to capture lessons learned and ensure project success metrics are met.

Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. A Master's degree or PMP/PRINCE2 certification is strongly preferred.
  • Minimum of 8 years of experience in project management, with at least 5 years focused on technology and software implementation projects.
  • Proven experience managing projects involving enterprise resource planning (ERP), customer relationship management (CRM), or custom software development.
  • Expertise in project management methodologies such as Agile, Scrum, and Waterfall.
  • Strong understanding of IT infrastructure, software development lifecycle (SDLC), and system integration principles.
  • Excellent leadership, communication, negotiation, and stakeholder management skills.
  • Proficiency in project management software (e.g., Jira, Asana, MS Project).
  • Ability to manage multiple projects simultaneously and prioritize effectively.
  • Strong analytical and problem-solving skills.
  • Experience working in a consulting or client-facing role is a plus.

This is an exciting opportunity for a seasoned Project Manager to drive impactful technology initiatives and contribute to the digital advancement of our client.
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Senior Business Development Manager - Technology

1070 Saar, Northern BHD7500 Annually WhatJobs

Posted 5 days ago

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full-time
Our client, a dynamic and growing technology solutions provider, is seeking a results-oriented Senior Business Development Manager to drive sales and strategic partnerships within the **Saar, Northern, BH** region. This senior role is critical for identifying new market opportunities, cultivating key client relationships, and closing significant sales deals within the technology sector. The ideal candidate will possess a deep understanding of the tech landscape, a proven track record in B2B sales, and exceptional negotiation skills.

Key responsibilities include:
  • Developing and executing strategic sales plans to achieve revenue targets and expand market share.
  • Identifying and pursuing new business opportunities through lead generation, networking, and market research.
  • Building and maintaining strong relationships with key clients and decision-makers.
  • Presenting and demonstrating the value proposition of our client's technology solutions.
  • Negotiating and closing complex sales contracts and agreements.
  • Collaborating with marketing and product development teams to align sales strategies with market needs.
  • Understanding client requirements and proposing tailored technology solutions.
  • Managing the sales pipeline and providing accurate forecasting.
  • Staying informed about industry trends, competitor activities, and emerging technologies.
  • Representing the company at industry events and conferences.
  • Mentoring junior sales team members and contributing to team success.
  • Achieving and exceeding quarterly and annual sales quotas.
The ideal candidate will hold a Bachelor's degree in Business Administration, Marketing, Computer Science, or a related field. An MBA or advanced degree is a plus. A minimum of 7-10 years of progressive experience in B2B technology sales, with a strong emphasis on business development and account management. Proven success in selling complex technology solutions and services. Excellent communication, presentation, negotiation, and closing skills. Demonstrated ability to build and maintain strong client relationships at executive levels. A thorough understanding of the technology market and competitive landscape. Ability to work independently, manage time effectively, and thrive in a fast-paced, results-driven environment. This is an exceptional opportunity for a driven sales professional to make a significant impact and drive growth for a leading technology company.
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