1019 IT Professionals jobs in Manama
Technical Apprenticeship - Network Engineering
511 Seef, Capital
BHD20000 annum (stip
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Posted 14 days ago
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Job Description
Our client is a leading IT infrastructure solutions provider, offering a prestigious Technical Apprenticeship focused on Network Engineering. This hands-on program is designed for motivated individuals seeking to launch their career in a rapidly evolving field. You will gain invaluable practical experience working alongside seasoned network engineers, learning to design, implement, and maintain complex network systems. This apprenticeship provides a structured learning path, combining on-the-job training with mentorship to develop a strong foundation in networking principles, hardware, and software.
Responsibilities:
Qualifications:
This is an excellent entry-level opportunity to kickstart a career in IT, based at our facilities in Seef, Capital, BH .
Responsibilities:
- Assist senior engineers in the installation, configuration, and troubleshooting of network hardware (routers, switches, firewalls).
- Support the monitoring of network performance and identify potential issues.
- Participate in network documentation and diagram creation.
- Learn to implement and manage network security protocols and best practices.
- Gain exposure to various network technologies, including LAN, WAN, VPN, and Wi-Fi.
- Assist with user support and resolve basic network connectivity problems.
- Collaborate with team members on ongoing network projects and upgrades.
- Follow established procedures and safety guidelines for hardware handling and installation.
- Attend training sessions and workshops to enhance technical knowledge.
- Contribute to team efforts by accomplishing related results as needed.
- Shadow experienced professionals to understand daily operations and workflows.
Qualifications:
- High school diploma or equivalent required.
- A strong interest in technology and a passion for network engineering.
- Basic understanding of computer hardware and operating systems.
- Good problem-solving skills and a willingness to learn.
- Effective communication and teamwork abilities.
- Ability to follow instructions and work diligently.
- Candidates must be eager to commit to the full duration of the apprenticeship program.
- Prior IT certifications (e.g., CompTIA Network+) are a plus but not required.
- An aptitude for logical thinking and technical troubleshooting.
- Must be eligible for apprenticeship programs.
This is an excellent entry-level opportunity to kickstart a career in IT, based at our facilities in Seef, Capital, BH .
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Technical Apprentice - Network Engineering
54321 Al Muharraq
BHD30000 Annually
WhatJobs
Posted 22 days ago
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Job Description
Our client is offering a unique opportunity for aspiring individuals to join their team as a Technical Apprentice specializing in Network Engineering. This comprehensive apprenticeship program is designed to provide hands-on training and mentorship, enabling you to develop the essential skills and knowledge required to excel in the field of network infrastructure. You will work closely with experienced engineers, gaining practical experience in network design, implementation, troubleshooting, and maintenance. This is an ideal pathway for individuals passionate about technology who are eager to build a career in IT networking. The role requires full-time dedication to learning and contributing within our client's facilities.
Program Overview:
Program Overview:
- Gain practical experience in configuring, installing, and maintaining network hardware (routers, switches, firewalls).
- Learn to diagnose and resolve network connectivity issues, ensuring optimal system performance.
- Assist in designing and implementing network security measures to protect sensitive data.
- Develop skills in network monitoring tools and protocols.
- Understand and apply network documentation standards.
- Participate in team projects related to network upgrades and enhancements.
- Receive mentorship from senior network engineers, fostering professional growth.
- Access to training resources and certifications to support career development.
- Opportunity to shadow different aspects of IT operations to broaden understanding.
- Develop problem-solving skills in a real-world IT environment.
- High school diploma or equivalent.
- A strong interest in computer networking and IT infrastructure.
- Basic understanding of computer hardware and operating systems.
- Eagerness to learn and a strong work ethic.
- Good problem-solving abilities and attention to detail.
- Effective communication and interpersonal skills.
- Ability to work collaboratively in a team environment.
- Commitment to completing the full duration of the apprenticeship program.
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Head of Wireless Network Engineering
605 Seef, Capital
BHD105000 Annually
WhatJobs
Posted 22 days ago
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Job Description
Our client is seeking a dynamic and experienced Head of Wireless Network Engineering to lead our state-of-the-art wireless infrastructure division. This pivotal role will be responsible for the design, implementation, and management of our advanced wireless networks, ensuring optimal performance, reliability, and security. You will lead a team of highly skilled engineers, driving innovation and technical excellence in areas such as 5G, LTE, Wi-Fi, and other wireless technologies. Key responsibilities include developing long-term wireless network strategies, defining technical roadmaps, overseeing network deployment and optimization projects, and managing vendor relationships. The ideal candidate will possess a deep understanding of wireless communication protocols, network architecture, and spectrum management. A strong track record of successfully leading complex wireless network projects and managing engineering teams is essential. A Bachelor's or Master's degree in Electrical Engineering, Computer Science, or a related field is required, along with a minimum of 10 years of experience in wireless network engineering, with at least 5 years in a leadership capacity. Professional certifications in relevant technologies are a significant advantage. This position requires a strong presence at our primary network operations center located in Seef, Capital, BH . Excellent leadership, communication, and strategic planning skills are critical for success. If you are a visionary leader passionate about shaping the future of wireless communications, we invite you to apply.
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2
Technical Support Engineer
BH26 3BN Arad
BHD50000 Annually
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Posted today
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Job Description
Our client is seeking a highly skilled and customer-focused Technical Support Engineer to join their dedicated team, serving clients in **Hidd, Muharraq, BH**. This role involves providing advanced technical assistance and solutions to customers encountering issues with our client's software and hardware products. You will be a key point of contact, diagnosing complex technical problems, troubleshooting effectively, and guiding customers through resolutions. This position requires a deep understanding of our client's product suite, along with strong analytical and problem-solving capabilities. Responsibilities include managing support tickets, documenting technical issues and solutions, and contributing to the knowledge base. You will also collaborate with engineering and product development teams to report bugs and suggest product enhancements. Excellent communication skills are essential for explaining technical concepts clearly to both technical and non-technical users. The ability to remain calm and professional under pressure is crucial. This role offers a hybrid work arrangement, blending remote flexibility with essential in-office collaboration and team interaction. A proactive approach to identifying potential issues and developing preventative solutions is highly valued. We are looking for an individual who is passionate about technology and dedicated to ensuring customer satisfaction. Opportunities for professional growth and specialization within the technical support domain are available. Join a dynamic team committed to excellence in customer service.
Responsibilities:
Responsibilities:
- Provide advanced technical support for software and hardware products.
- Diagnose and troubleshoot complex technical issues reported by customers.
- Guide customers through step-by-step solutions via phone, email, or chat.
- Manage and prioritize support tickets using a ticketing system.
- Document technical problems, solutions, and workarounds.
- Contribute to the development and maintenance of the company's knowledge base.
- Collaborate with engineering teams to report bugs and suggest product improvements.
- Escalate unresolved issues to appropriate internal teams.
- Ensure timely and effective resolution of customer inquiries.
- Maintain a high level of customer satisfaction.
- Proven experience as a Technical Support Engineer or similar role.
- In-depth knowledge of operating systems, networking, and common software applications.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to explain technical concepts to non-technical users.
- Proficiency in troubleshooting hardware and software issues.
- Experience in a hybrid work environment.
- Bachelor's degree in Computer Science, Information Technology, or a related field is preferred.
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3
Technical Support Specialist
25678 Seef, Capital
BHD60000 Annually
WhatJobs
Posted 3 days ago
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Job Description
Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their fully remote support team. This role is critical in providing prompt and effective technical assistance to clients, resolving hardware, software, and network issues. You will be the first point of contact for users experiencing technical difficulties, diagnosing problems, and guiding them through step-by-step solutions. The ideal candidate possesses excellent communication skills, a strong technical aptitude, and a genuine desire to help others.
Responsibilities:
Responsibilities:
- Provide first-level technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network-related issues.
- Install, configure, and troubleshoot operating systems and application software.
- Assist users with account management, password resets, and access issues.
- Escalate complex technical problems to appropriate senior support staff or specialized teams.
- Document all support interactions, issues, and resolutions accurately in the ticketing system.
- Develop and maintain technical documentation, FAQs, and user guides.
- Proactively monitor system performance and identify potential issues.
- Provide training and guidance to users on software and hardware usage.
- Ensure customer satisfaction by providing timely and effective support.
- Stay updated on product updates, new features, and common troubleshooting techniques.
- Adhere to service level agreements (SLAs) and internal support policies.
- Contribute to the continuous improvement of support processes and knowledge base.
- Identify trends in support requests and report them to management for potential product enhancements.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- 1-3 years of experience in technical support or a similar customer-facing IT role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with common office productivity software (e.g., Microsoft Office Suite, Google Workspace).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Experience with remote desktop tools and ticketing systems.
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication, listening, and interpersonal skills.
- Customer-oriented mindset with a patient and empathetic approach.
- Ability to work independently and manage time effectively in a fully remote environment.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are a plus.
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4
Technical Support Specialist
20001 Seef, Capital
BHD55000 Annually
WhatJobs
Posted 4 days ago
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Job Description
Our client, a leading technology solutions provider, is seeking a skilled and customer-focused Technical Support Specialist to join their growing team in Seef, Capital, BH . This hybrid role offers the best of both worlds, combining the benefits of in-office collaboration with the flexibility of remote work. The Technical Support Specialist will be responsible for providing timely and effective technical assistance to our client's diverse customer base. You will troubleshoot hardware, software, and network issues, diagnose problems, and implement solutions to ensure customer satisfaction. Key responsibilities include responding to support tickets, managing incoming calls and emails, and documenting technical issues and resolutions. You will work to resolve issues efficiently, escalating complex problems to higher-level support teams when necessary. Maintaining a strong understanding of our client's products and services is crucial. You will assist customers with installation, configuration, and general usage of their technology solutions. Proactive communication and the ability to explain technical concepts in a clear and concise manner to non-technical users are essential. We are looking for an individual with a passion for technology and a commitment to exceptional customer service. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience, is required. Proven experience in a technical support role, with a strong understanding of operating systems (Windows, macOS), network protocols, and common software applications, is necessary. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is a plus. Excellent problem-solving skills, patience, and a customer-centric approach are vital. This is an excellent opportunity for a dedicated technical professional to advance their career within a supportive and innovative environment, offering a competitive salary and benefits package.
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5
Technical Support Specialist
221 Seef, Capital
BHD48000 Annually
WhatJobs
Posted 5 days ago
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Job Description
Our client is seeking a skilled Technical Support Specialist to provide exceptional assistance to users experiencing hardware, software, or network issues. This hybrid role offers the flexibility to work both remotely and from our office located in Jidhafs, Capital, BH , allowing for effective team collaboration and in-person support when needed. You will be the first point of contact for technical queries, diagnosing and resolving a wide range of IT problems via phone, email, and remote access tools. Responsibilities include troubleshooting operating systems, applications, printers, and network connectivity. You will install, configure, and upgrade hardware and software components. Documenting technical issues, solutions, and procedures in a knowledge base is crucial for efficient problem-solving and training. Providing end-user training and guidance on IT best practices is also a key aspect of this role. The ideal candidate possesses strong technical aptitude, excellent problem-solving skills, and a customer-centric approach. Proficiency in Windows and macOS operating systems, Microsoft Office Suite, and common networking protocols is essential. Experience with ticketing systems (e.g., Jira, Zendesk) and remote support tools (e.g., TeamViewer, AnyDesk) is highly desirable. You must be able to explain technical concepts clearly and concisely to non-technical users. The ability to manage multiple support requests simultaneously, prioritize effectively, and work independently or as part of a team is critical. This role requires a commitment to providing timely and effective technical solutions.
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Technical Support Specialist
5002 Zinj, Capital
BHD50000 Annually
WhatJobs
Posted 5 days ago
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Job Description
Our client, a leading software provider, is seeking a highly skilled and customer-focused Technical Support Specialist to join their dedicated support team. This role is essential in providing timely and effective technical assistance to clients, ensuring their satisfaction and seamless use of our client's products. The ideal candidate will possess strong troubleshooting skills, excellent communication abilities, and a passion for problem-solving. As a remote-first position, you will connect with customers virtually, offering comprehensive support and guidance to resolve their technical issues.
Key Responsibilities:
Qualifications:
This is a fully remote position, offering the flexibility to work from home while providing crucial support to a global customer base. Our client is dedicated to delivering exceptional service and fostering a supportive work culture. Join a team that values its customers and empowers its employees with opportunities for growth and development.
Key Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Troubleshoot and resolve software and hardware issues reported by users.
- Escalate complex technical problems to appropriate internal teams when necessary.
- Document customer interactions, technical issues, and resolutions in the support system.
- Create and update knowledge base articles and FAQs to empower users.
- Guide users through product features and functionalities.
- Identify recurring technical issues and provide feedback for product improvement.
- Maintain a high level of customer satisfaction through prompt and professional service.
- Stay current with product updates and new features.
- Contribute to a positive and collaborative team environment.
Qualifications:
- High school diploma or equivalent; an associate's or bachelor's degree in a technical field is a plus.
- Minimum of 3 years of experience in technical support or a related customer service role.
- Proficiency in troubleshooting common software and hardware issues.
- Familiarity with operating systems (Windows, macOS) and common applications.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Patience and empathy when dealing with customers.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is beneficial.
- A proactive approach to learning new technologies and product information.
This is a fully remote position, offering the flexibility to work from home while providing crucial support to a global customer base. Our client is dedicated to delivering exceptional service and fostering a supportive work culture. Join a team that values its customers and empowers its employees with opportunities for growth and development.
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7
Technical Support Lead
10050 Al Ghurayfah
BHD65000 Annually
WhatJobs
Posted 6 days ago
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Job Description
Our client, a forward-thinking technology solutions provider, is seeking an experienced and customer-centric Technical Support Lead to manage their support operations. This position is situated in **A'ali, Northern, BH**, and adopts a hybrid work model, allowing for both in-office synergy and remote flexibility. The Technical Support Lead will be responsible for overseeing a team of support engineers, ensuring the timely and effective resolution of customer technical issues. Your primary goal will be to maintain high levels of customer satisfaction by delivering exceptional support services. Responsibilities include managing the support ticket queue, prioritizing issues, and ensuring that service level agreements (SLAs) are met. You will also be responsible for developing and implementing support processes and procedures to enhance efficiency and effectiveness. This role requires hands-on troubleshooting of complex technical problems across a range of hardware and software products. You will mentor and train junior support staff, conduct performance reviews, and foster a collaborative team environment. Acting as a point of escalation for critical customer issues, you will liaise with development and engineering teams to resolve bugs and product defects. The Technical Support Lead will also contribute to the creation and maintenance of knowledge base articles, user guides, and other support documentation. Developing and tracking key support metrics (e.g., response times, resolution rates, customer satisfaction scores) will be essential for continuous improvement. The ideal candidate will possess strong leadership, problem-solving, and communication skills, with a proven ability to manage a technical support team. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred, along with a minimum of 5 years of experience in technical support, with at least 2 years in a lead or supervisory role. Extensive knowledge of operating systems, networking concepts, and common software applications is required. Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is essential. Certifications such as CompTIA A+, Network+, or ITIL are advantageous. This is an excellent opportunity to lead a dedicated team and contribute to the success of a growing technology company.
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8
Technical Support Specialist
755 Manama, Capital
BHD20 Hourly
WhatJobs
Posted 6 days ago
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Job Description
Our client is seeking a dedicated and technically proficient Technical Support Specialist to join their remote support team. This role is fully remote, offering the flexibility to assist customers from your home office. You will be responsible for providing first-line technical assistance and support for incoming queries and issue requests related to our client’s software and hardware products. This includes diagnosing and resolving technical hardware and software issues, responding to customer emails, chat requests, and phone calls. You will document all support activities, meticulously track issues, and escalate unresolved problems to the appropriate internal teams. The ideal candidate possesses excellent communication and interpersonal skills, with a patient and customer-focused attitude. A strong understanding of computer systems, networks, and common software applications is essential. Previous experience in a technical support role, particularly in a remote setting, is highly desirable. You should be adept at troubleshooting a wide range of technical problems and guiding users through step-by-step solutions. Proficiency in remote support tools and ticketing systems is required. This role demands strong analytical and problem-solving skills, the ability to work independently, and a commitment to providing exceptional customer service. You will play a crucial role in ensuring customer satisfaction and maintaining the smooth operation of our client’s technological infrastructure. We are looking for individuals who are eager to learn, adaptable, and dedicated to resolving user issues effectively and efficiently.
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