1 495 IT Service jobs in Bahrain

• Provide first-line technical support to customers experiencing issues with our software products.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Troubleshoot and diagnose software-related problems, guiding customers through step-by-step solutions.
• Escalate unresolved issues to higher-level support teams or relevant departments.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Educate customers on product features and functionalities to enhance their user experience.
• Identify trends in customer issues and provide feedback to the product development team.
• Maintain a high level of customer satisfaction through effective problem-solving and communication.
• Adhere to service level agreements (SLAs) for response and resolution times.
• Continuously update knowledge base articles and FAQs based on common customer issues.
• Participate in ongoing training to stay current with product updates and support procedures.
• Assist with testing new software releases to identify potential bugs or usability issues.

• High school diploma or equivalent; Associate's or Bachelor's degree in a relevant field is a plus.
• Proven experience in customer service or technical support, preferably in the software industry.
• Excellent verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Proficiency with computer systems and common software applications.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Patient, empathetic, and customer-oriented attitude.
• Ability to explain technical concepts clearly to non-technical users.
• Experience with CRM software and ticketing systems is desirable.
• Familiarity with troubleshooting methodologies.

• Lead, coach, and develop a team of technical support specialists to deliver outstanding customer service.
• Manage daily operations of the customer service and technical support department, ensuring efficiency and effectiveness.
• Develop and implement policies, procedures, and service standards to enhance customer satisfaction.
• Monitor key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores.
• Handle escalated customer complaints and complex technical issues, providing timely and effective resolutions.
• Analyze customer feedback and support trends to identify areas for service improvement and product enhancements.
• Collaborate with product development and engineering teams to address customer issues and improve product usability.
• Develop and deliver training programs for new hires and ongoing professional development for the team.
• Manage and optimize the use of customer support software and tools.
• Ensure compliance with company policies and procedures.

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 5 years of experience in customer service management, with a significant portion in a technical support environment.
• Proven leadership and team management skills, with the ability to motivate and develop staff.
• Excellent communication, interpersonal, and problem-solving abilities.
• Strong understanding of customer service principles, metrics, and best practices.
• Experience with CRM systems (e.g., Salesforce, Zendesk) and ticketing systems.
• Ability to analyze data and identify trends to drive service improvements.
• Customer-focused mindset with a passion for delivering exceptional experiences.
• Experience in the IT or technology sector is highly desirable.

Location: Dubai
Salary: AED 10,000 to AED 15,000 + Car + Mobile + Family Status
Requirements: Engineering Degree, GCC Experience, GCC Driving License

Jobtrack Management Services, founded in 1993, serves as an extended recruiting arm for our clients. We are ISO 9001:2008 certified and our mission is to enrich client assets through human capital by offering immediate and long-term solutions, cost-effective assignments, and meeting deadlines.

• Pick up food orders from restaurants and deliver them to customer locations promptly and safely.
• Ensure all deliveries are completed within the estimated timeframes.
• Navigate efficiently using GPS and mapping applications.
• Maintain the cleanliness and good condition of your delivery vehicle.
• Adhere to all traffic laws and safety regulations while driving.
• Provide exceptional customer service, including polite interaction and accurate order handling.
• Verify customer identity and signatures upon delivery as required.
• Communicate effectively with dispatch and customers regarding delivery status or issues.
• Manage cash and card payments accurately if applicable.
• Maintain a professional appearance and demeanor.
• Keep accurate logs of deliveries, mileage, and expenses.
• Handle food items with care to maintain their quality and temperature.
• Report any vehicle maintenance needs or delivery challenges immediately.

• Valid driver's license and a clean driving record.
• Must own a reliable, insured, and well-maintained vehicle suitable for deliveries.
• Proficiency in using smartphones for navigation and delivery app functions.
• Excellent knowledge of local traffic laws and safe driving practices.
• Strong customer service and interpersonal skills.
• Ability to work independently and manage time effectively in a remote setup.
• Must be at least 18 years of age.
• Physical ability to get in and out of the vehicle frequently and lift orders up to 20 lbs.
• Previous experience as a delivery driver is a plus.
• Must have a smartphone with a data plan.

• Ability to perform onsite testing and commissioning for all types of power generators and light towers.
• Proficient in conducting necessary troubleshooting, fault diagnosis, and repairs for all types of power generators and light towers.
• Skilled in diagnosing and troubleshooting control panels and automatic transfer switches.
• Competent in reading and interpreting all electrical drawings and wiring diagrams.
• Knowledgeable in programming and configuring generator controllers.
• Ability to install or remove engine parts such as pumps, starter motor, actuators, alternator etc
• Demonstrated experience in generator paralleling and synchronization.
• Possesses strong knowledge in selecting genset spare parts, utilizing parts manuals, and software.
• Capable of preparing detailed service and technical reports.
• Manages warranty claims with suppliers.
• Any other job as assigned by Management
  
  

• BE or DAE in Electrical
  
  

• Based in Bahrain but willing to travel all across the Middle East Asia and Africa.

1. Assigned to the system installation, Application configuration, and trouble shooting.
2. Proficiently designing, implementing, and testing a wide range of I/O, basic control functions, interlocks, sequences, operator interface, and other control components on automations.
3. Capable to handle the hardware installation, Instrumentation wiring and loop drawing and its trouble shooting.
4. Being responsible for accuracy and completeness of all projects drawings, databases, and documentation.
5. Being responsible for compliance with project Quality and completion of all Quality documents.
6. Ability to troubleshoot difficult control and integration problems with Yokogawa system.
7. Capable of driving projects independently with the direction given by lead engineer.
8. Exhibits the importance of frugal and efficient time management, and reports time promptly and accurately as required by company policies.
9. Works cooperatively and efficiently as a member of a project team as assigned by the Service Lead or Engineering Manager.
10. Capable to follow Yokogawa quality procedures and documentation.
11. Works effectively in both an individual and team environment. May work on multiple, simultaneous projects and various products of Yokogawa.
12. Provide customer training as and when required.

• Preferably be graduate in Engineering – Process Control Systems / Instrumentation / Electrical & Electronics.
• Min 4 to 6 years in handling small to medium projects / site maintenance activities as resident engineer.
• Minimum 6 to 9 years’ experience in Industrial Automation Control systems, preferably with Yokogawa DCS system Centum VP, & ESD system ProSafe-RS or any other ESD (Triconnex, ICS etc.).
• Any additional certifications like TuV.
• Previous work experience on offshore FPSO/Terminals/Platforms will be preferred.

1. Good analytical skills in troubleshooting and investigation of complex issues reported from site.
2. Resolving complaints/ problem solving skills.
3. Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain.
4. Bilingual (English and French speaking) is mandatory.
5. Understanding of the quality practices.

7. CHANGES TO THIS NOTICE

8. CONTACTING US

We are Pramac, a Generac Company, leading the evolution to more resilient, efficient, and sustainable energy solutions.

Established in 1966, we have always evolved, expanding our product portfolio and becoming the global benchmark for the production of generators and warehouse material handling equipment. Our diverse business lines ensure the company is a leading player in a wide variety of global markets.

Job Description:

• Ability to perform onsite testing and commissioning for all types of power generators and light towers.
• Proficient in conducting necessary troubleshooting, fault diagnosis, and repairs for all types of power generators and light towers.
• Skilled in diagnosing and troubleshooting control panels and automatic transfer switches.
• Competent in reading and interpreting all electrical drawings and wiring diagrams.
• Knowledgeable in programming and configuring generator controllers.
• Ability to install or remove engine parts such as pumps, starter motor, actuators, alternator etc
• Demonstrated experience in generator paralleling and synchronization.
• Possesses strong knowledge in selecting genset spare parts, utilizing parts manuals, and software.
• Capable of preparing detailed service and technical reports.
• Manages warranty claims with suppliers.
• Any other job as assigned by Management

Qualification:

• BE or DAE in Electrical

Location:

• Based in Bahrain but willing to travel all across the Middle East Asia and Africa.

Physical Demands : While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel.

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.”