35 IT Services jobs in Bahrain

The Counter Agent is responsible for answering customer inquiries both over the phone and across the counter, ensuring that collection and deliveries of shipments are processed as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers both internal and external. The agent is also responsible for helping in achieving revenue targets through effectively promoting and selling products and value-added services.

1. PRINCIPAL ACCOUNTABILITIES

1. Provide a high level of customer service and professionalism taking into account the consideration that all customers have an express requirement and are looking for instant and immediate action.
2. Follow customer service procedures as outlined in the manual to comply with the ISO procedures and safe working practices.
3. Process all shipments accepted at the counter accurately and enter relevant data so as to ensure perfect airway bills thus offering most suitable service to the customer.
4. Provide follow up for the call centre agents during off hours by tracking and tracing shipments in adherence to network trace standards.
5. Maintain a thorough knowledge of all departments, network, products and services so that customers are provided accurate information on pricing, transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times.
6. Highlight any recurring problems that are manifested through traces and then direct the information accordingly so that corrective actions can be taken promptly.
7. Promote and sell value-added services such as Insurance, Import Express and TDD and participate actively in the Sales Lead programme to contribute to the country revenue.
8. Highlight opportunities and suggest solutions to improve procedures, technology and service so that can provide continuously universally high level of service.

Requirements

KNOWLEDGE, SKILLS AND EXPERIENCE
Educated to Degree Level
English and Arabic Speaker is essential
Telephone / Sales experience in a multi-national company with customer interface experience essential.
BAH Driving license an advantage
1 to 2 years of experience (if transferred within)
Good command of English language and Arabic.
Excellent PC skills (MS Word & Excel)
Numerically literate
Thorough knowledge of company products, services, shipments, rates, discounts and competitor services.

About The Company
Established in 2003, Clarendon Parker Bahrain is an International Recruitment Specialist Consultancy based in Bahrain’s Seef Business District. We specialise in mid to senior level professional, managerial, technical recruitment and staffing solutions in Bahrain and beyond. Our multinational team of consultants are experienced professionals within the fields they represent. Each consultant brings strong industry links and knowledge to better understand your business requirements. We know the market and we know our candidates!

Our team of dedicated consultants specialise in the following industries:

Accounting, Finance & Banking
Logistics & Customer Service
Secretarial & Administration
Human Resources & Recruitment
Engineering & Construction
IT/Telecom
Marketing & PR
Oil and Gas

The current range of services includes permanent and temporary recruitment, recruitment advertising campaigns, employee satisfaction surveys, state-of-the-art web-based recruitment technology and HR consulting services relating to recruitment processes and activities.

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This range is provided by Leidos. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$72,150.00/yr - $30,425.00/yr

Description

Leidos is seeking a Network Services Specialist to support computer systems and network operations to support the MARCENT program in Bahrain . This role involves expert technical support , server performance optimization , and network troubleshooting to ensure seamless functionality and security.

The anticipated start date for this position is mid-December.

Key Responsibilities

• Maintain and operate computer systems and networks to ensure efficient performance and reliability.
• Deploy vendor security patches to keep systems secure and up-to-date.
• Support storage technologies, including Storage Area Networks (SAN) and Network Attached Storage (NAS), for effective data management.
• Optimize server performance using tuning and monitoring tools, proactively addressing issues.
• Configure and manage servers using tools like Microsoft System Center Operations Manager (SCOM) and System Center Configuration Manager (SCCM).
• Identify and resolve network issues to maintain seamless operations.
• Develop clear technical documentation, recording configurations, troubleshooting procedures, and system management practices.
  
  

• Bachelor's degree with 4+ years of relevant experience. Additional trainings, certifications or experience may be considered in lieu of a degree.
• Active Secret clearance.
• Cisco CCNA or CCNA Collaboration certification.
• DoD 8140-required Security+ CE certification.
• Proficiency in configuring and managing servers using SCOM and SCCM.
• Expertise in storage technologies like SAN and NAS.
• Strong network troubleshooting skills.
• Technical documentation writing ability.
• Current U.S. passport with the ability to live and work in an austere environment.
  
  

• 4+ years of experience in a military environment.
• Strong collaboration skills.
• Bachelor’s degree with 7+ years of relevant experience.
  
  

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Information Technology
• Industries IT Services and IT Consulting

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• Maintain and operate computer systems and networks to ensure efficient performance and reliability.
• Deploy vendor security patches to keep systems secure and up-to-date.
• Support storage technologies, including Storage Area Networks (SAN) and Network Attached Storage (NAS), for effective data management.
• Optimize server performance using tuning and monitoring tools, proactively addressing issues.
• Configure and manage servers using tools like Microsoft System Center Operations Manager (SCOM) and System Center Configuration Manager (SCCM).
• Identify and resolve network issues to maintain seamless operations.
• Develop clear technical documentation, recording configurations, troubleshooting procedures, and system management practices.
  
  

• Bachelor's degree with 4+ years of relevant experience. Additional trainings, certifications or experience may be considered in lieu of a degree.
• Active Secret clearance.
• Cisco CCNA or CCNA Collaboration certification.
• DoD 8140-required Security+ CE certification.
• Proficiency in configuring and managing servers using SCOM and SCCM.
• Expertise in storage technologies like SAN and NAS.
• Strong network troubleshooting skills.
• Technical documentation writing ability.
• Current U.S. passport with the ability to live and work in an austere environment.
  
  

• 4+ years of experience in a military environment.
• Strong collaboration skills.
• Bachelor’s degree with 7+ years of relevant experience.
  
  

Manager, Operations Services page is loadedManager, Operations Services Apply locations Beverly Hills, Beverly Hills, CA time type Full time posted on Posted 30+ Days Ago job requisition id R-108189

What This Position is All About

Reporting to the Assistant General Manager of Operations, the Manager, Operations Services is responsible for effectively operating the Beverly Hill’s Terrace restaurant, valet services for the building, and the Store’s Specialized Operations team. These areas consist of critical services which are essential to the client experience as well as to the operations of Saks Fifth Avenue’s jewelry business. The Manager, Operations Services will work in a cross-functional environment, must be team-oriented, have strong people and leadership skills and be comfortable with building relationships through an operations lens. The role will oversee a functioning and fully operational kitchen that adheres to the highest safety and quality standards.

The role assists the store Assistant General Manager, Operation in achieving shortage and financial goals related to the operation of these functional areas. The Manager, Operations Services works in partnership with their leader and the business to develop and communicate policy, procedure and ongoing training of store associates in specialized operations. Other areas of responsibility include elevating the services provided to discerning clients, coordinating in arranging movement of high value shipments, vendor and client support of the jewelry business; support and training for Associates, and supporting the daily execution of all specialized operational tasks.This individual will be innovative, flexible and nimble in their approach to achieving organizational objectives.

Who You Are:

• You get things done by engaging in high-level teamwork and flexing your interpersonal skills
• Drives positive outcomes through objectives and measures
• An inspirational leader who can problem-solve and manage effectively
• You are naturally intuitive, analytical, and creative
• Possess a mix of creative and strategic abilities
• You possess a positive, solution-oriented, and customer-focused mindset
• You have a strong attention to detail and ability to remain extremely organized
• You thrive in a fast-paced environment with the flexibility to adapt to change
• Have an eye for detail, often going above and beyond your goals to meet and exceed deadlines with a focus on accuracy
• Proactive and innovative - able to identify and leverage opportunities to advance the team's objectives in creative, disruptive
• Can inspire others with your recommendations, build trust quickly and can gain cooperation with little disruption

You Also Have:

• A preferred minimum of 3 years of relevant work experience in operations
• Proficiency in computer skills with various applications including Microsoft Excel.
• Collaborative team player with effective written and oral communication skills - should be able to work with peers across multiple business verticals
• Strong analytical and problem solving skills with the ability to manage multiple projects and adhere to deadlines
• Ability to effectively train small and large groups
• Available to work a flexible schedule that includes nights, weekends, and holidays
• Flexibility to travel as needed

As The Manager, Operations Services, You Will:

• Handle client inquiries in a prompt, professional and courteous manner while working to provide a resolution with every inquiry
• Provide best in class service and dining experiences for all clients.
• Oversee that standards are aligned across all employees; including, following food storage procedures according to the California Health Department standards
• Ensure safe working practices are in place, documenting accidents/incidents in a timely manner and be alert to potential safety issues
• Ensure valet services are fully functional and staffed according to business needs
• Develops and leads training modules to ensure all SOA processes and procedures are followed, developing SOA Supervisor/Lead talent
• Train & inspect SOA functions are being executed to standard policy and hold Supervisor & team accountable for results
• Focus on achieving and exceeding an exceptional client experience by creating and developing excellent client relationships
• Following up on reporting, outstanding invoices, and escalated issues to resolve
• Ability to drive profitability through execution of SOA KPIs
• Strong with real-time coaching, working closely with Associates, Store Leadership and cross functional Corporate partners
• Ad hoc responsibilities as needed

Your Life and Career at SFA:

• Be a part of a team of disruptors focused on stores and redefining the luxury experience.
• Exposure to rewarding career advancement opportunities, from retail to supply chain, to digital or corporate
• A culture that promotes a healthy, fulfilling work/life balance
• Benefits package for all eligible full-time Associates (including medical, vision and dental)
• An amazing Associate discount

Thank you for your interest in SFA. We look forward to reviewing your application.

SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

Salary and Other Compensation :

The starting salary for this position is between ($89,893.77 – 112,367.22 annually ). Factors which may affect starting pay within this range may include market, skills, experience and other qualifications of the successful candidate.

This position is also eligible for bonus.

Benefits : The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Thank you for your interest in SFA. We look forward to reviewing your application.

SFA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SFA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SFA welcomes all applicants for this position. Should you be individually selected to participate in an assessment or selection process, accommodations are available upon request in relation to the materials or processes to be used.

Saks Fifth Avenue Stores (SFA) owns and operates a 39-store fleet, offering a one-of-a-kind shopping experience and featuring an expertly curated assortment of fashion and a highly personalized client experience. With an extraordinary network of locations across North America, SFA elevates and disrupts the luxury retail industry through exceptional in-person experiences and offerings.

1. Develop the features laid out in the sprint
2. Update the status of the software project to the Project Manager
3. Estimate the amount of time needed to deliver a given task
4. Use development tools to write and test code to develop these solutions
5. Write documentation and operating manuals
6. Test and modify systems to ensure that they operate reliably
7. Provide user training and support

1. Minimum experience of 5 years in the development field.
2. IT-related bachelor’s degree – Masters is a merit.
3. Able to use development tools to write and test code to develop solutions.
4. Technical writing skills: Write documentation and operating manuals.

Interested candidates may send their CVs to

To ensure that Gulf Air Baggage around the network proceeds smoothly with minimum disruptions and inconvenience to passengers.

1. Monitor all telexes related to passenger baggage mishandling.
2. Monitor mishandled baggage files in the world tracer and conduct secondary and final tracing, after the respective stations' primary tracing period is over.
3. Monitor all Gulf Air stations and ensure baggage files are updated with full information.
4. Liaise with other airlines to obtain clearance and permissions to forward claimed, unclaimed, over-carried, and left-behind baggage to their respective destinations.
5. Ensure all unclaimed baggage received from the network is custom cleared and then stored in Central Baggage Tracing Unit for further tracing.
6. Fully investigate the contents of each unclaimed baggage in the store and extract any available information, which would help in identifying the owner.
7. Correspond through telex, letters, and telephone with various stations, people, authorities, and other airlines in order to have baggage reach the right owner as early as possible.
8. Ensure that all stations have allocated a correct fault station FS for all closed files.
9. Retrieve information from unclaimed baggage and feed it into the World Tracer System.
10. Maintain mishandling files and provide information as requested by Claims and Insurance Department to assist in settling passenger claims.
11. Organize and maintain baggage stores at Head Office.
12. Liaise with Insurance Department to prepare unclaimed baggage for public auction.
13. Receive customers and assist tracing in stores.
14. Handle all baggage issues for Bahrain Airport.
15. Ensure that Gulf Air lost-and-found desk is manned by GHA staff at all times.
16. Ensure that baggage is delivered to the customs hall within the agreed time, i.e., 1st baggage +12 minutes to ATA and last baggage +35 minutes.
17. Ensure GHA staff is available in the customs hall at all times to assist passengers.
18. Directly communicate with passengers and update them on mishandling baggage.
19. Liaise with company security for any left-behind items and ensure they are forwarded to passengers.
20. Handle all Lost & Found items received through Bahrain Airport and liaise with the authorities for items clearance.
21. Handle Baggage LZ e-mail and correspond with customers and stations.
22. Fully investigate all passenger complaints directed to the central baggage tracing unit by the Customer Care Department and submit a full detailed report within 7 days.
23. Carry out any other tasks or duties as assigned by the Manager.

1. OND or equivalent.
2. Fluent in both spoken and written English and Arabic.
3. Knowledge of accounting/bookkeeping.
4. P.C. literate.

Minimum 3 years related experience in Baggage Handling.

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application, you would need the following document(s):

Experience

1-2 years of experience in sales, customer service, and promotional services.

Job-specific skills:

If you meet the criteria and are enthusiastic about the role, we welcome your application. To complete the application, you will need the following documents:

Navigation Services & Operations Engineering

Closing Date: 19-Dec-2024

To maintain and correctly update in a timely manner, the data necessary for the safe and economic dispatch of Gulf Air flights to ensure operations are conducted to the highest safety standards and in accordance with applicable national and international regulations and Gulf Air Company policy.

1. Continuous review and maintenance of all Flight Management System navigation including the downloading of aircraft nav databases in accordance with the 28-day AIRAC cycle, to ensure the highest safety standards are achieved, and both regulatory and Company requirements are met.
2. Continuous review and maintenance of the flight planning system navigation database to ensure the highest safety standards are achieved, and both regulatory and Company requirements are met.
3. Ensure or perform the continuous review and maintenance/updating of all electronic navigation and terrain databases to ensure the highest safety standards are achieved, and in doing so, meet both regulatory and Company requirements. In particular:
1. Download aircraft navigation databases in accordance with the 28-day AIRAC cycle, making same available to Engineering.
2. Validate Flight Planning Manager AIRAC navdata loads, and review applicable restrictions.
3. Periodic validation of calculated flight plan outputs against aircraft manufacturer’s performance data to ensure the accuracy of computer flight plan calculation for normal and non-normal (e.g.: engine out, gear down, 5th pod, etc.) operations.
4. Periodic validation of overflight costs, as calculated by Flight Planning Manager Vendor, against IATA data to ensure the continued accuracy of calculations.
5. Periodic validation of Taxi-out Time for Gulf Air destination considering actual data.
6. Maintain Company databases in respect of airport characteristics and suitability for individual fleet operations, including use as alternate by fleet type.
7. Modify tables and databases in the flight planning systems to meet operational requirements.
8. Periodic validation of Company NOTAMs in liaison with Fleet Office, Performance Engineering Section and Operation Compliance.
4. To conduct initial evaluations, and ongoing reviews, of airports/runways not requiring complex analysis to determine the adequacy for use by Gulf Air fleets, having regard to aerodrome facilities, aircraft characteristics/capabilities and ICAO SARPs.
5. Prepare route studies not requiring complex analysis, and calculate block times, payloads and fuel burns for new (or existing) Sectors by aircraft type for use by Commercial Dept.
6. Maintain Company databases in respect of estimated and actual block times, payloads and fuel burns by aircraft type, and month (or schedule season as appropriate), and prepare reports as required.
7. Preparation of decompression escape route procedures over areas of significant terrain, having regard to aircraft performance characteristics in abnormal conditions, the limitations of the supplemental oxygen systems, regulatory and Company requirements.
8. Preparation of decompression escape route charts for use by Flight Crew, having regard for human factors issues. (Including, but not limited to, text fonts and sizes, use of colour, placement of objects etc.)
9. Provide first level “help desk” technical support to Flight Dispatch staff with regard to rejected flight plan calculations and other issues affecting the flywize flight planning systems, so as to ensure the calculation of computer flight plans in compliance with regulatory and Company requirements.
10. Research NOTAMs and AIP amendments (including the 'pulling' of data from websites) to ascertain their effect on Company operations, bringing same to the attention of Dispatchers and Fleet Management.
11. Review operational documentation and amendments received from Jeppesen.
12. Assist in the inventory control for Aeronautical Information Publications (AIPs), AIP Supplements and amendments.
13. Under direction of senior Navigation Services Officer, investigate Commander’s ePVR, including taking independent action on less complex reports.
14. Prepare report from Fuel Monitoring system, monthly and/or as required.
15. Prepare Required Fuel Quantity reports by origin port, having regard for fuel tankering and aircraft performance limitations.
16. Assist Senior Navigation Services Officer with the evaluation of new aircraft fleet performance, and the preparation of reports. Updating the Flight Planning System in coordination with Senior Navigation Services Office, including but not limited to building backup route, updating fuel index, verify overfly charges.
17. Review Navigation Procedures Manual in liaison with Senior Navigation Services Office.

Higher education to a degree level in technical discipline and technical qualifications in the field of Navigation Services (Route planning and/or Flight Dispatch) and exposure in the field of automation is preferable.

Minimum of 2-3 years’ experience in airlines, preferably in Navigation Department of an airline operating wide-body aircraft engaged in international operations.

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):