406 IT Support Specialist jobs in Bahrain

• Provide remote technical support to customers via phone, email, and chat.
• Diagnose and troubleshoot hardware, software, and network issues.
• Guide customers through problem-solving processes.
• Escalate complex issues to appropriate teams when necessary.
• Document customer interactions and resolutions accurately in the CRM.
• Create and maintain technical documentation, knowledge base articles, and FAQs.
• Identify trends in customer issues and provide feedback to product development.
• Ensure timely and effective resolution of customer inquiries.
• Adhere to service level agreements (SLAs).
• Contribute to a positive and collaborative remote team environment.

• Associate's degree in Computer Science, IT, or a related field, or equivalent experience.
• Minimum of 3 years of experience in technical support or customer service.
• Strong knowledge of operating systems (Windows, macOS, Linux).
• Experience with troubleshooting software and hardware issues.
• Excellent problem-solving and analytical skills.
• Proficiency in using CRM software and ticketing systems.
• Exceptional written and verbal communication skills.
• Ability to explain technical concepts clearly to non-technical users.
• Strong organizational and time management skills.
• Ability to work independently and manage workload effectively in a remote setting.

• Provide first-level technical support to users via phone, email, and chat, resolving hardware, software, and network issues.
• Diagnose and troubleshoot technical problems, documenting all issues and resolutions in our ticketing system.
• Escalate complex issues to senior support staff or relevant departments when necessary.
• Guide users through step-by-step solutions to technical problems.
• Maintain a high level of customer satisfaction by providing timely and professional support.
• Contribute to the development of our knowledge base by creating and updating support articles and FAQs.
• Assist in the installation, configuration, and maintenance of user workstations and software.
• Monitor system performance and proactively identify potential issues.
• Participate in team meetings and contribute to process improvement initiatives.
• Stay abreast of new technologies and product updates to ensure continued expertise.

• Associate's degree or equivalent practical experience in Information Technology, Computer Science, or a related field.
• Minimum of 2 years of experience in technical support or a similar IT role.
• Strong understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts.
• Familiarity with troubleshooting common hardware and software issues.
• Excellent problem-solving and analytical skills.
• Outstanding verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Experience with remote support tools (e.g., TeamViewer, AnyDesk) is a plus.
• Ability to work independently and manage time effectively in a remote setting.
• Customer-focused mindset with a commitment to providing excellent service.
• Enthusiasm for technology and a desire to learn.

• Respond to customer inquiries via phone, email, and chat, providing timely and accurate technical support.
• Diagnose and troubleshoot hardware, software, and network issues for end-users.
• Guide users through step-by-step solutions for technical problems.
• Escalate complex issues to senior support staff or relevant departments when necessary.
• Document all support interactions, resolutions, and procedures in the knowledge base.
• Assist in the creation and maintenance of support documentation and FAQs.
• Identify recurring technical issues and suggest improvements to products or services.
• Provide feedback to development teams on user-reported bugs and feature requests.
• Maintain a positive and professional attitude while interacting with customers.

• High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science or a related field is preferred.
• Proven experience in a technical support or helpdesk role.
• Strong understanding of operating systems (Windows, macOS, Linux), common software applications, and basic networking concepts.
• Excellent problem-solving and analytical skills.
• Exceptional communication and active listening skills.
• Ability to explain technical concepts in a clear and concise manner to non-technical users.
• Proficiency with ticketing systems and remote support tools.
• Customer-focused mindset with a passion for helping others.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

We are seeking a highly motivated and skilled IT Support Specialist to join our team. The ideal candidate will be a well-rounded professional with extensive knowledge of IT infrastructure, systems, and applications. This role is crucial for ensuring the smooth operation of our technology landscape by providing comprehensive support across various platforms.

Responsibilities:

• Networking: Perform maintenance and troubleshooting of network infrastructure, including routers, switches, and firewalls. Diagnose and resolve issues related to connectivity, performance, and security.
• Operating Systems: Configure, maintain, and troubleshoot endpoints running on Windows, Mac, and Linux operating systems. Manage user accounts, software installations, and system updates.
• Cloud Services: Provision, maintain, and troubleshoot resources within AWS (Amazon Web Services). Monitor and manage cloud-based services to ensure optimal performance and cost-efficiency.
• Business Applications: Administer and support Google Workspace for Business, including user provisioning, security settings, and troubleshooting for applications like Gmail, Drive, and Meet.
• Wireless Systems: Manage and troubleshoot our Wi-Fi network, with a strong preference for candidates experienced with Ubiquiti systems.
• Hardware: Conduct maintenance and troubleshooting for PC, Mac, and Linux hardware, including diagnostics, repairs, and component replacements.
• Websites: Handle the configuration, maintenance, and troubleshooting of company websites, with a focus on WordPress.
• Security & Surveillance: Configure, maintain, and troubleshoot IP cameras, preferably with knowledge of Hikvision equipment.
• Telephony: Provide maintenance and troubleshooting for our IP PBX system, with a preference for experience on Grandstream equipment.

Qualifications:

• Proven experience in a similar IT support or system administration role.
• Strong analytical and problem-solving skills.
• Excellent communication skills, with the ability to explain technical issues to non-technical staff.
• Relevant certifications (e.g., CompTIA, AWS, Cisco) are a plus.
• A solid understanding of IT best practices and security principles.

Must be able to join immediately*

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Job Type: Full-time

Company Description

Beyond Catering Boutique, based in Bahrain, specializes in premium Mediterranean cuisine, elegant catering services, and artisanal baked goods. With over a decade of experience, we are dedicated to bringing unforgettable flavors and moments to life for our clients. Our focus is on delivering exceptional culinary experiences that combine quality, creativity, and elegance.

Role Description

This is a full-time on-site role for an IT Support Specialist located in Zayed town. The IT Support Specialist will be responsible for providing technical support to staff, troubleshooting hardware and software issues, maintaining and upgrading desktop computers, and ensuring smooth operation of information technology systems. In addition, they will manage the help desk support function and assist in optimizing IT processes.

Qualifications

• Technical Support and Help Desk Support skills
• Proficiency in Troubleshooting hardware and software issues
• Experience with Desktop Computers and Information Technology systems
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Bachelor's degree in Information Technology, Computer Science, or related field
• Prior experience in a similar role is a plus

• Providing direct support and guidance to community members regarding available services and resources.
• Facilitating community outreach programs and events, both on-site and virtually.
• Assessing individual needs and developing personalized support plans.
• Collaborating with local organizations and service providers to create a cohesive support network.
• Mediating conflicts and resolving issues that arise within the community.
• Maintaining accurate and confidential client records and documentation.
• Organizing and distributing information about community initiatives and opportunities.
• Monitoring the effectiveness of support programs and recommending improvements.
• Building and maintaining positive relationships with community members and stakeholders.
• Advocating for the needs and concerns of the community within the organization and to external bodies.