2 455 IT Support Specialist jobs in Bahrain
Technical Support Specialist
00204 Northern, Northern
BHD50000 Annually
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Job Description
Our client is looking for a dedicated and technically adept Technical Support Specialist to join their growing team. This is a fully remote position, offering the flexibility to work from anywhere while providing crucial support to our user base. The ideal candidate will have a strong aptitude for troubleshooting a wide range of technical issues across hardware, software, and network environments. You will be the first line of defense for users experiencing difficulties, guiding them through step-by-step solutions via phone, email, and chat. This role requires excellent communication skills, patience, and a customer-centric approach. Responsibilities include diagnosing and resolving technical problems, documenting support interactions, escalating complex issues to senior technical staff when necessary, and contributing to the knowledge base with solutions and workarounds. A key aspect of this role is ensuring a positive user experience and maintaining high levels of customer satisfaction. You will be part of a supportive, remote-first team environment, collaborating with colleagues across different time zones. We are seeking individuals who are passionate about technology, possess strong problem-solving skills, and are eager to learn and adapt to new challenges. The ability to work independently, manage time effectively, and maintain a high level of productivity in a remote setting is essential. This position offers a fantastic opportunity to grow your technical skills and career within a forward-thinking organization.
Key Responsibilities:
Key Responsibilities:
- Provide first-level technical support to users experiencing hardware, software, and network issues.
- Diagnose and resolve technical problems efficiently and accurately through various communication channels (phone, email, chat).
- Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
- Escalate complex issues to appropriate senior technical teams when necessary.
- Create and maintain user guides, FAQs, and knowledge base articles.
- Assist users with software installations, configurations, and updates.
- Monitor system performance and identify potential issues.
- Provide exceptional customer service and ensure user satisfaction.
- Collaborate with team members to share knowledge and improve support processes.
- Contribute to the continuous improvement of support services and tools.
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts.
- Excellent troubleshooting and problem-solving skills.
- Exceptional customer service and communication skills, both written and verbal.
- Ability to explain technical concepts to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Familiarity with remote support tools.
- Self-motivated, organized, and able to work independently in a remote environment.
- A passion for technology and a willingness to learn.
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0
Technical Support Specialist
402 Al Malikiyah, Northern
BHD55000 Annually
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Job Description
Our client, a dynamic software development company, is seeking a skilled Technical Support Specialist to join their team based in Hidd, Muharraq, BH . This role is essential for providing exceptional technical assistance and troubleshooting to our clients, ensuring smooth operation of our software products. The Technical Support Specialist will be responsible for diagnosing and resolving a wide range of technical issues, documenting solutions, and collaborating with the development team to improve product functionality. This is an in-office position that requires excellent problem-solving skills and a strong customer service orientation.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide first-line technical support to clients via phone, email, and in-person interactions.
- Diagnose and resolve software and hardware-related issues efficiently and effectively.
- Troubleshoot complex technical problems, escalating to higher-level support when necessary.
- Document all support requests, resolutions, and troubleshooting steps in the ticketing system.
- Create and maintain technical documentation, FAQs, and knowledge base articles.
- Assist clients with software installation, configuration, and upgrades.
- Identify recurring technical issues and provide feedback to the development team for product improvement.
- Educate clients on product features and best practices.
- Ensure a high level of customer satisfaction through prompt and professional service.
- Stay updated on product updates and new technologies relevant to the role.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2+ years of experience in technical support or a similar customer-facing IT role.
- Strong knowledge of operating systems (Windows, macOS), networking concepts, and common software applications.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
- Excellent troubleshooting and problem-solving skills.
- Outstanding communication and interpersonal abilities, with a focus on customer service.
- Ability to explain technical concepts clearly to non-technical users.
- Patience and a calm demeanor when dealing with frustrated clients.
- Ability to work effectively both independently and as part of a team.
- A strong desire to learn and adapt to new technologies.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Specialist
BH-401 Tubli
BHD55000 Annually
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Posted today
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Job Description
Our client is seeking a dedicated and skilled Technical Support Specialist to provide exceptional assistance to their users. This is a fully remote position, allowing you to provide vital support from the comfort of your home office. You will be the primary point of contact for users experiencing technical difficulties with hardware, software, and network systems. Your role involves troubleshooting, diagnosing, and resolving a wide range of technical issues efficiently and effectively. This includes responding to support tickets, providing remote assistance via phone, email, and chat, and escalating complex problems to higher-level support teams when necessary.
The ideal candidate possesses a strong foundation in IT systems, operating systems (Windows, macOS, Linux), and common business applications. You should be adept at explaining technical concepts in a clear and understandable manner to non-technical users. A patient demeanor, excellent problem-solving abilities, and a commitment to customer satisfaction are crucial. You will also be responsible for documenting solutions, maintaining knowledge base articles, and contributing to the continuous improvement of support processes. Staying updated on new technologies and product releases is essential to providing up-to-date assistance. This role demands initiative, the ability to multitask, and a proactive approach to identifying potential issues before they impact users.
Responsibilities:
The ideal candidate possesses a strong foundation in IT systems, operating systems (Windows, macOS, Linux), and common business applications. You should be adept at explaining technical concepts in a clear and understandable manner to non-technical users. A patient demeanor, excellent problem-solving abilities, and a commitment to customer satisfaction are crucial. You will also be responsible for documenting solutions, maintaining knowledge base articles, and contributing to the continuous improvement of support processes. Staying updated on new technologies and product releases is essential to providing up-to-date assistance. This role demands initiative, the ability to multitask, and a proactive approach to identifying potential issues before they impact users.
Responsibilities:
- Provide first-level technical support to end-users via phone, email, and chat.
- Troubleshoot and resolve hardware, software, and network-related issues.
- Install, configure, and maintain computer systems and software applications.
- Diagnose and resolve technical problems in a timely manner.
- Document all support interactions and resolutions in the ticketing system.
- Create and update knowledge base articles and user guides.
- Escalate unresolved issues to appropriate IT teams.
- Assist with user account management and access permissions.
- Conduct user training sessions on new software or procedures.
- Contribute to the improvement of IT support processes and tools.
- Monitor system performance and identify potential issues.
- Ensure data security and confidentiality for all user information.
- Participate in on-call rotation as needed.
- High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science, IT, or a related field is preferred.
- Proven experience in technical support or a similar IT role.
- Strong knowledge of operating systems (Windows, macOS, Linux).
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Experience with troubleshooting hardware and software issues.
- Excellent customer service and communication skills.
- Ability to explain technical information to non-technical users.
- Proficiency with help desk ticketing systems.
- CompTIA A+, Network+, or similar certifications are a plus.
- Ability to work independently and manage time effectively in a remote setting.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Specialist
23461 Isa Town, Northern
BHD28 Hourly
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking a skilled and patient Technical Support Specialist to join their dedicated team, operating with a hybrid work model based in Isa Town, Southern, BH . This role is vital for providing frontline technical assistance to users, resolving hardware and software issues, and ensuring smooth IT operations. You will be responsible for diagnosing technical problems, guiding users through step-by-step solutions, and escalating complex issues to higher-level support when necessary. The ideal candidate will possess strong troubleshooting skills, a solid understanding of operating systems (Windows, macOS), and common software applications. Experience with network troubleshooting, printer support, and mobile device support is highly desirable. Excellent communication skills, both verbal and written, are crucial for explaining technical concepts to non-technical users. You should be empathetic, patient, and committed to providing a positive support experience. The ability to manage multiple support requests simultaneously and prioritize effectively is essential. Familiarity with ticketing systems and remote support tools is a significant advantage. This position offers a blend of in-office collaboration and remote flexibility, allowing for a balanced work environment. A relevant technical certification or equivalent experience is preferred. If you have a passion for technology and helping others resolve their technical challenges, this is an excellent opportunity to grow your career.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Specialist
604 Al Muharraq
BHD30 Hourly
WhatJobs
Posted 2 days ago
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Job Description
Our client is looking for a dedicated and skilled Technical Support Specialist to join their thriving customer service team in Sitra, Capital, BH . This role is crucial in ensuring our clients receive prompt, accurate, and empathetic assistance with their technical inquiries and issues. You will be the first point of contact for users seeking help with our software and hardware products, troubleshooting problems, and providing effective solutions. Key Responsibilities:
- Respond to customer support requests via phone, email, and chat in a timely and professional manner.
- Diagnose and resolve technical issues related to software installation, configuration, and usage.
- Troubleshoot hardware problems, including network connectivity and peripheral devices.
- Guide users through step-by-step solutions and document all interactions and resolutions in the CRM system.
- Escalate complex issues to senior support staff or relevant development teams when necessary.
- Create and maintain a knowledge base of frequently asked questions and technical solutions.
- Provide feedback to the product development team on common issues and potential improvements.
- Assist in the onboarding and training of new support team members.
- Proactively monitor system performance and identify potential issues before they impact users.
- Participate in team meetings and contribute to the continuous improvement of support processes.
- Proven experience as a Technical Support Specialist or in a similar IT support role.
- Strong understanding of computer systems, networks, and common software applications.
- Excellent troubleshooting and problem-solving abilities.
- Exceptional customer service and communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Proficiency in using helpdesk ticketing systems and remote support tools.
- Ability to work effectively in a fast-paced, collaborative environment.
- A relevant IT certification (e.g., CompTIA A+, Network+) is a strong asset.
- Familiarity with CRM software is a plus.
- Fluency in English is mandatory.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Specialist
501 Saar, Northern
BHD55000 Annually
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Posted 2 days ago
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Job Description
Our client is seeking a proactive and customer-focused Technical Support Specialist to join their team in **Saar, Northern, BH**. This hybrid role will involve a combination of remote support and on-site troubleshooting when necessary. You will be the first point of contact for clients experiencing technical issues with our client's software and hardware solutions. Responsibilities include diagnosing and resolving technical problems via phone, email, and remote access tools, escalating complex issues to higher support tiers, and documenting all support interactions accurately. The ideal candidate will possess strong technical aptitude, excellent communication skills, and a patient, problem-solving demeanor. A solid understanding of operating systems (Windows, macOS), common software applications, and basic networking principles is essential. You will be responsible for maintaining high levels of customer satisfaction by providing timely and effective technical assistance. This hybrid position offers the flexibility to work remotely for a portion of the week while also requiring on-site presence in **Saar, Northern, BH** for hands-on support and team collaboration. We are looking for individuals who are detail-oriented, eager to learn, and committed to delivering exceptional customer service. Join a supportive team environment where your contributions to client success are highly valued. You will have the opportunity to expand your technical expertise and grow within the company.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Specialist
765 Hamad Town, Northern
BHD50000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client is looking for a motivated and customer-focused Technical Support Specialist to join their fully remote support team. This role is ideal for individuals with a passion for technology and a knack for troubleshooting complex issues. You will be responsible for providing timely and effective technical assistance to clients via phone, email, and chat. Your primary goal will be to resolve technical problems, answer user inquiries, and ensure a high level of customer satisfaction. Responsibilities include:
- Providing first-level technical support to end-users.
- Diagnosing and resolving hardware, software, and network issues.
- Guiding users through step-by-step solutions.
- Documenting all support interactions and resolutions accurately.
- Escalating unresolved issues to appropriate internal teams.
- Maintaining a knowledge base of common issues and solutions.
- Gathering customer feedback to identify trends and areas for improvement.
- Proactively identifying potential technical problems.
- Ensuring compliance with IT policies and procedures.
- Contributing to a positive and supportive team environment.
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Specialist
1055 Seef, Capital
BHD50000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and technically proficient Technical Support Specialist to join their customer service team. This role is crucial in providing timely and effective technical assistance to users experiencing issues with our company's software and hardware products. You will be the first point of contact for customers seeking help, diagnosing problems, and guiding them through step-by-step solutions. Responsibilities include responding to support requests via phone, email, and chat, documenting customer interactions and resolutions in a ticketing system, and escalating complex issues to senior technical staff when necessary. The ideal candidate possesses excellent troubleshooting skills, a strong understanding of computer systems, operating systems, and common software applications. You must have outstanding communication and interpersonal skills, with the ability to explain technical concepts to non-technical users patiently and clearly. A commitment to providing exceptional customer service and a passion for problem-solving are essential. This role operates entirely remotely, requiring a reliable internet connection and a dedicated home office setup. You will be part of a global support team, collaborating with colleagues to share knowledge and best practices. Proactiveness in identifying recurring issues and contributing to knowledge base articles is highly valued. We are looking for an individual who is organized, detail-oriented, and capable of managing their workload efficiently in a fast-paced environment. Join us to make a significant impact on customer satisfaction by ensuring they receive top-tier technical support.
Responsibilities:
Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network-related issues.
- Guide users through step-by-step solutions for technical problems.
- Document all support interactions and resolutions accurately in a ticketing system.
- Escalate complex issues to Tier 2 or Tier 3 support teams when necessary.
- Create and maintain technical documentation and knowledge base articles.
- Identify trends in support requests and provide feedback to product development teams.
- Ensure customer satisfaction by providing timely and effective solutions.
- Stay up-to-date with product updates and technical advancements.
- Adhere to support service level agreements (SLAs).
- High school diploma or equivalent; Associate's or Bachelor's degree in IT or a related field is a plus.
- Proven experience in technical support or a similar customer-facing IT role.
- Strong knowledge of operating systems (Windows, macOS, Linux).
- Familiarity with networking concepts and troubleshooting.
- Excellent troubleshooting and problem-solving skills.
- Outstanding verbal and written communication skills.
- Patience and empathy when assisting customers.
- Ability to work independently and manage time effectively in a remote environment.
- Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Specialist
21112 Galali
BHD65000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is actively seeking a highly skilled and motivated Technical Support Specialist to be an integral part of their customer-facing operations in Sanad, Capital, BH . This role is crucial in ensuring that our valued customers receive prompt, efficient, and expert assistance with their technical inquiries and issues. The ideal candidate will possess a deep understanding of our product suite, excellent troubleshooting abilities, and a passion for delivering outstanding customer service. You will be the first point of contact for customers experiencing technical difficulties, diagnosing problems, and providing effective solutions across various communication channels, including phone, email, and chat. This involves meticulously logging all customer interactions and resolutions in our ticketing system, ensuring accurate documentation for future reference and analysis. A significant aspect of the role includes developing and maintaining a comprehensive knowledge base of common issues and solutions, empowering both customers and the support team. You will also collaborate closely with engineering and product development teams to report bugs, suggest product improvements, and ensure customer feedback is integrated into the development cycle. The ability to translate complex technical concepts into easily understandable language for non-technical users is paramount. This position offers a fantastic opportunity to grow within a supportive team environment and make a tangible impact on customer satisfaction. The role requires dedicated on-site presence in Sanad, Capital, BH to foster team collaboration and provide hands-on support.
Responsibilities:
Qualifications:
Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to our products and services.
- Respond to customer queries in a timely and accurate manner via phone, email, or chat.
- Diagnose and resolve technical hardware and software issues.
- Install, configure, and update software and hardware as needed.
- Guide users through problem-solving processes.
- Identify and escalate situations requiring urgent attention to the relevant departments.
- Document all technical issues and resolutions in the support ticketing system.
- Create and maintain technical documentation, including user guides and FAQs.
- Assist in the training of new support staff.
- Gather customer feedback and report it to product development teams for service improvement.
Qualifications:
- Proven experience in a technical support role.
- Excellent problem-solving and troubleshooting skills.
- Proficiency with common operating systems and software applications.
- Familiarity with CRM and help desk ticketing systems.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Customer-oriented attitude and patience.
- Ability to work effectively in a team and independently.
- High school diploma or equivalent; higher education in a relevant field is a plus.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Specialist
88332 Hamad Town, Northern
BHD50000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is looking for a highly capable and customer-focused Technical Support Specialist to join their fully remote support team. This is an excellent opportunity for an individual with strong troubleshooting skills and a passion for providing exceptional customer service in a virtual setting. The role involves providing first- and second-level technical support to users across a variety of platforms and software applications. You will be responsible for responding to support requests via phone, email, and chat, diagnosing technical issues, and providing timely and effective resolutions.
Key responsibilities include troubleshooting hardware and software problems, guiding users through step-by-step solutions, and escalating complex issues to senior support tiers when necessary. You will maintain detailed records of support interactions, document solutions, and contribute to the knowledge base to help other support staff and end-users. A strong understanding of operating systems (Windows, macOS), common office applications, and network fundamentals is essential. Experience with remote support tools and ticketing systems is highly desirable. The ability to explain technical concepts clearly and patiently to non-technical users is paramount. You will also be involved in identifying recurring technical issues and providing feedback to development or IT teams for long-term solutions. This position requires excellent communication, problem-solving, and time management skills, as well as the ability to work independently and manage your workload effectively in a remote environment. Our client is committed to a positive remote work culture and offers continuous training and development opportunities to help you excel in your role.
Key responsibilities include troubleshooting hardware and software problems, guiding users through step-by-step solutions, and escalating complex issues to senior support tiers when necessary. You will maintain detailed records of support interactions, document solutions, and contribute to the knowledge base to help other support staff and end-users. A strong understanding of operating systems (Windows, macOS), common office applications, and network fundamentals is essential. Experience with remote support tools and ticketing systems is highly desirable. The ability to explain technical concepts clearly and patiently to non-technical users is paramount. You will also be involved in identifying recurring technical issues and providing feedback to development or IT teams for long-term solutions. This position requires excellent communication, problem-solving, and time management skills, as well as the ability to work independently and manage your workload effectively in a remote environment. Our client is committed to a positive remote work culture and offers continuous training and development opportunities to help you excel in your role.
This advertiser has chosen not to accept applicants from your region.
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