1 532 IT Support Specialist jobs in Bahrain
Technical Support Specialist
Manama, Capital
Moyasar Ltd
Posted 6 days ago
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Job Description
About Moyasar:
At Moyasar Financial Company, we build innovative and reliable payment solutions that empower businesses to grow and operate efficiently. As a fast-growing fintech company, we are looking for a Technical Support Specialist to join our team and play a vital role in supporting merchants during integration and resolving technical challenges quickly and efficiently.
Role Overview:
As a Technical Support Specialist, you will support our merchants during the integration process, troubleshoot technical issues, and provide expert-level assistance. This is a hands-on, technical role ideal for someone who is proactive, fast at problem-solving, and eager to learn.
Key Responsibilities:
- Provide technical support to merchants during the onboarding and integration stages.
- Troubleshoot and resolve API, SDK, or platform-related issues.
- Communicate technical concepts clearly to non-technical users.
- Collaborate with the engineering team to escalate and resolve complex issues.
- Continuously learn and adapt to new technologies and tools.
- Ensure timely and high-quality responses to support tickets and inquiries.
Requirements:
- Bachelor degree majoring, IT, IS, MIS, and related.
- 1–2 years of experience in a technical support or developer support role
- Proficiency in multiple programming languages
- Strong problem-solving skills and ability to work under pressure
- Quick learner with a passion for technology and customer success
- Excellent communication skills in both English and Arabic
- Experience in fintech or financial services is preferred
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0
Technical Support Specialist
97311 Seef, Capital
BHD45000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a highly competent and customer-focused Technical Support Specialist to join their established IT department located in Seef, Capital, BH . This role is integral to ensuring seamless operation of the company's technological infrastructure and providing exceptional support to internal users. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and a genuine desire to assist others. Responsibilities include diagnosing and resolving hardware, software, and network issues, responding to user support requests via phone, email, and in-person, and documenting all support activities and resolutions in the ticketing system. You will be responsible for installing, configuring, and maintaining computer systems, peripherals, and mobile devices. Providing training and guidance to end-users on effective use of technology and software applications will also be a key part of this role. We are looking for someone with at least 2-3 years of experience in a similar IT support role. A Bachelor's degree in Information Technology, Computer Science, or a related field is preferred, along with certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, Active Directory, and basic networking concepts (TCP/IP, DNS, DHCP) is required. Excellent interpersonal and communication skills are essential for effectively interacting with users of all technical skill levels. The ability to work independently and as part of a team, prioritize tasks, and manage time effectively is crucial. You will be expected to contribute to improving IT support processes and knowledge base articles. This is an excellent opportunity to grow your career in a supportive environment and make a tangible difference in the day-to-day operations of the business. Join a dedicated team committed to technological excellence and user satisfaction.
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1
Technical Support Specialist
00501 Al Jasra
BHD45000 Annually
WhatJobs
Posted today
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Job Description
Our client, a provider of IT solutions, is seeking a customer-focused Technical Support Specialist for their team in **Hidd, Muharraq, BH**. This role requires significant on-site presence to provide direct technical assistance to end-users. The Specialist will be responsible for diagnosing and resolving hardware, software, and network issues, providing guidance and support to users, and maintaining IT systems. You will be the first point of contact for technical queries, ensuring timely and effective solutions to keep systems running smoothly. A strong understanding of IT infrastructure and excellent troubleshooting skills are essential for success in this position.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide technical assistance and support related to computer systems, software, and hardware.
- Respond to queries and requests for technical assistance via phone, email, or in-person.
- Diagnose and resolve technical hardware and software issues.
- Install, configure, and maintain computer systems, printers, and other peripherals.
- Guide users on problem resolution and best practices for IT usage.
- Manage and maintain IT infrastructure, including servers, networks, and security systems.
- Document all issues and resolutions in the ticketing system.
- Escalate unresolved issues to appropriate senior technical staff or vendors.
- Assist with the setup of new user accounts and computer workstations.
- Contribute to the development of IT knowledge base articles and user guides.
Qualifications:
- Proven experience as a Technical Support Specialist or similar IT support role.
- Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications.
- Experience with network troubleshooting and support.
- Excellent problem-solving and analytical skills.
- Strong customer service and communication skills, with the ability to explain technical issues clearly to non-technical users.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Relevant IT certifications (e.g., CompTIA A+, Network+) are highly desirable.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
- High school diploma or equivalent required; Associate's or Bachelor's degree in Computer Science or a related field is preferred.
- Ability to work on-site in Hidd, Muharraq, BH.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Specialist
220 Riffa, Southern
BHD45000 Annually
WhatJobs
Posted today
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Job Description
Our client is looking for a dedicated and customer-focused Technical Support Specialist to join their support team in Riffa, Southern, BH . This role is essential for providing timely and effective technical assistance to end-users, ensuring smooth operation of systems and applications. You will be responsible for troubleshooting hardware and software issues, responding to customer inquiries via phone, email, and chat, and escalating complex problems to higher-level support. The ideal candidate will possess strong technical aptitude, excellent communication skills, and a patient, problem-solving approach to customer service.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide first-level technical support and troubleshoot hardware, software, and network issues for end-users.
- Respond promptly and professionally to support requests via phone, email, and ticketing system.
- Guide users through step-by-step solutions and explain technical concepts clearly.
- Document all support interactions, issues, and resolutions accurately in the helpdesk system.
- Escalate unresolved issues to appropriate senior technical staff or departments.
- Assist with user account management, software installations, and system updates.
- Maintain knowledge base articles and FAQs to help users find solutions independently.
- Identify recurring technical issues and suggest potential solutions or improvements.
- Ensure customer satisfaction by providing efficient and friendly support.
- Collaborate with IT teams to resolve complex technical problems.
Qualifications:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 2 years of experience in technical support or helpdesk roles.
- Proficiency in diagnosing and resolving common hardware and software problems.
- Experience with operating systems (Windows, macOS) and common applications.
- Familiarity with network troubleshooting principles.
- Excellent customer service and communication skills, both written and verbal.
- Ability to work under pressure and manage multiple support tickets simultaneously.
- Strong organizational and time management skills.
- Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Specialist
07070 Seef, Capital
BHD55000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a dedicated and knowledgeable Technical Support Specialist to join their growing Customer Service & Helpdesk team. This role is crucial for providing exceptional technical assistance to users, resolving hardware and software issues efficiently and effectively. You will be the primary point of contact for customers seeking support, guiding them through troubleshooting steps via phone, email, and chat. Key responsibilities include diagnosing and resolving a wide range of technical problems, documenting support interactions accurately, and escalating complex issues to senior support staff or development teams when necessary. You will also be responsible for maintaining a knowledge base, creating helpful guides and FAQs to empower users. The ideal candidate will have strong technical aptitude, with a solid understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts. Excellent communication, problem-solving, and customer service skills are paramount, as you will be interacting directly with customers who may be experiencing technical difficulties. This position is fully remote, requiring a self-motivated individual with excellent time management skills and a reliable internet connection. You must be patient, empathetic, and committed to delivering outstanding customer support. Experience with remote desktop support tools and ticketing systems (e.g., Zendesk, Jira Service Management) is highly preferred. If you are passionate about technology and helping people, and thrive in a remote support environment, this is an excellent opportunity to grow your career.
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4
Technical Support Specialist
00972 Al Jasra
BHD4800 Annually
WhatJobs
Posted today
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Job Description
We are looking for a skilled Technical Support Specialist to join our team. This role is fully remote, offering the flexibility to work from home. You will be responsible for providing first-line technical assistance and support to our customers and internal users. Your primary duties will include responding to support requests via phone, email, and chat, diagnosing and resolving hardware and software issues, and escalating complex problems to senior support staff when necessary. You will also be involved in documenting support procedures, creating user guides, and contributing to the overall improvement of our technical support services. This position requires strong problem-solving skills and a customer-centric approach.
Key Responsibilities:
The ideal candidate will have previous experience in technical support or a related IT role. Strong knowledge of computer hardware, software, and networking principles is essential. Excellent communication, interpersonal, and customer service skills are required. Proficiency with operating systems (Windows, macOS) and common office applications is necessary. Experience with remote support tools and ticketing systems is highly desirable. A degree or certification in Information Technology or a related field is preferred. This fully remote role requires self-motivation, excellent time management, and the ability to work independently.
Key Responsibilities:
- Provide prompt and effective technical support to customers and internal users.
- Respond to inquiries via phone, email, and chat channels.
- Diagnose and resolve technical hardware and software issues.
- Escalate unresolved issues to the appropriate support teams or personnel.
- Guide users through step-by-step solutions.
- Install, configure, and troubleshoot software applications and operating systems.
- Maintain accurate records of support requests and resolutions in the ticketing system.
- Create and update knowledge base articles and user documentation.
- Assist with hardware and software inventory management.
- Monitor system performance and identify potential issues.
The ideal candidate will have previous experience in technical support or a related IT role. Strong knowledge of computer hardware, software, and networking principles is essential. Excellent communication, interpersonal, and customer service skills are required. Proficiency with operating systems (Windows, macOS) and common office applications is necessary. Experience with remote support tools and ticketing systems is highly desirable. A degree or certification in Information Technology or a related field is preferred. This fully remote role requires self-motivation, excellent time management, and the ability to work independently.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Specialist
422 Al Jasra
BHD50000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a highly motivated and customer-focused Technical Support Specialist to join their dedicated IT support team. This role is based on-site, providing direct, hands-on support to users and ensuring the smooth operation of the company's technological infrastructure. The ideal candidate will possess excellent troubleshooting skills, a strong understanding of computer hardware and software, and a passion for helping others resolve technical issues. Responsibilities include responding to support requests via phone, email, and in-person, diagnosing and resolving hardware and software problems, and providing clear, concise instructions to end-users. You will install, configure, and maintain computer systems, printers, and network devices. This role also involves user account management, software deployment, and ensuring data security and integrity. You will proactively monitor system performance, identify potential issues, and implement preventative measures. Documentation of support activities, solutions, and procedures is crucial for building a comprehensive knowledge base. Collaboration with senior IT staff to escalate complex issues and implement system upgrades is a key aspect of the role. The ability to manage multiple priorities, work effectively under pressure, and maintain a positive and professional demeanor is essential. You will be the first point of contact for many technical challenges, requiring patience, empathy, and strong communication skills. Our client values a proactive approach to problem-solving and a commitment to providing exceptional customer service. This position offers the opportunity to work in a collaborative IT environment and contribute to the stability and efficiency of the company's technology.
Location: Hidd, Muharraq, BH
Location: Hidd, Muharraq, BH
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6
Technical Support Specialist
BH24 Hamala, Northern
BHD55000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a skilled and customer-focused Technical Support Specialist for a fully remote position. You will be the first point of contact for our clients needing technical assistance, providing timely and effective solutions to their hardware, software, and network issues. This role demands excellent problem-solving abilities, strong communication skills, and a passion for helping users navigate technical challenges. Your dedication to customer satisfaction will be key to maintaining our reputation for exceptional support.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries and provide technical assistance via phone, email, and chat.
- Diagnose and resolve technical hardware and software issues.
- Guide users through step-by-step solutions and troubleshooting processes.
- Install, configure, and update software and hardware as needed.
- Escalate unresolved issues to appropriate internal teams or specialized support staff.
- Document all interactions, solutions, and progress in the ticketing system.
- Maintain a knowledge base of common issues and solutions.
- Proactively identify potential technical problems and suggest preventative measures.
- Provide feedback to product development teams on recurring issues and user experience.
- Manage and prioritize multiple support requests simultaneously.
- Stay updated on product updates and new technologies to provide accurate support.
- Ensure customer satisfaction by providing professional and courteous service.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 2-3 years of experience in technical support or a similar customer-facing IT role.
- Proficiency in troubleshooting operating systems (Windows, macOS) and common software applications.
- Familiarity with network concepts (TCP/IP, DNS, VPN).
- Experience with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Desk).
- Excellent communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical users.
- Strong problem-solving and analytical skills.
- Ability to work independently and manage time effectively in a remote work environment.
- Customer-oriented approach with a focus on delivering high-quality support.
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7
Technical Support Specialist
12345 Hamala, Northern
BHD28 Hourly
WhatJobs
Posted today
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Job Description
Our client is seeking a skilled Technical Support Specialist to join their growing IT department. This role offers a hybrid work model, blending remote and on-site responsibilities in Sanad, Capital, BH . You will be responsible for providing first-line technical assistance to internal staff and external customers, troubleshooting hardware, software, and network issues, and escalating complex problems to senior technicians. Key duties include responding to support requests via phone, email, and ticketing systems; diagnosing and resolving technical issues; installing and configuring software and hardware; and maintaining accurate documentation of support activities. The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, coupled with at least 2-3 years of experience in technical support or a similar role. Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts is required. Excellent problem-solving abilities, customer service orientation, and communication skills are essential. You should be adept at explaining technical issues in a clear and understandable manner to non-technical users. Our client provides a dynamic work environment with opportunities for professional growth and skill development. This position requires a proactive approach to identifying and resolving technical challenges and a commitment to ensuring user satisfaction.
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8
Technical Support Specialist
1001 Manama, Capital
BHD25 Hourly
WhatJobs
Posted today
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Job Description
Our client is looking for a dedicated and proficient Technical Support Specialist to provide exceptional customer service and technical assistance to their user base. Based in Manama, Capital, BH , this role is fully remote, allowing you to work from the comfort of your home. You will be the first point of contact for customers experiencing technical difficulties with software and hardware. Your responsibilities will include diagnosing and resolving IT issues via phone, email, and chat, providing step-by-step guidance, and documenting all support interactions. You will also be tasked with escalating complex issues to higher-level support teams and following up to ensure resolution. A key aspect of this role involves creating and maintaining knowledge base articles and user guides to empower customers. We are seeking individuals with a passion for technology and a strong aptitude for troubleshooting. A minimum of 2 years of experience in a technical support role is required, along with a proven track record of delivering outstanding customer service. Excellent communication, patience, and empathy are crucial for this position. Proficiency in operating systems (Windows, macOS), common software applications, and basic networking concepts is essential. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) is a plus. This remote position requires a reliable internet connection and a dedicated workspace. If you thrive in a fast-paced environment and enjoy helping people solve technical challenges, we encourage you to apply.
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9