5 004 IT Support Specialists jobs in Bahrain

• Lead, coach, and mentor a team of customer support specialists, fostering a positive and productive work environment.
• Monitor team performance, set individual and team goals, and conduct regular performance reviews.
• Ensure timely and accurate resolution of customer inquiries and technical issues via phone, email, and chat.
• Serve as a primary point of escalation for complex customer problems, working to find timely and satisfactory solutions.
• Develop and maintain support documentation, including knowledge base articles, FAQs, and troubleshooting guides.
• Identify recurring customer issues and collaborate with product development and engineering teams to implement long-term solutions.
• Analyze support metrics and trends to identify areas for process improvement and training needs.
• Assist in the recruitment, hiring, and onboarding of new customer support team members.
• Contribute to the development and implementation of customer support policies and procedures.
• Maintain a high level of customer satisfaction through proactive communication and problem-solving.

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Minimum of 5 years of experience in customer support, with at least 2 years in a leadership or supervisory role.
• Proven experience in providing technical support for software or hardware products.
• Strong understanding of troubleshooting methodologies and ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent communication, interpersonal, and active listening skills.
• Demonstrated ability to lead and motivate a team effectively.
• Proficiency in problem-solving and conflict resolution.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Familiarity with CRM software and customer service best practices.
• A passion for delivering outstanding customer experiences.

Job description:

We are seeking a knowledgeable and motivated IT Specialist to manage and support our company's technology infrastructure. The successful candidate will play a key role in maintaining systems, resolving IT issues, and supporting digital transformation across the organization.

Key Responsibilities:

• Install, configure, and maintain hardware and software systems (computers, networks, printers, etc.)
• Monitor system performance and troubleshoot issues
• Provide technical support to staff onsite and remotely
• Maintain network security and data protection protocols
• Perform regular backups and disaster recovery procedures
• Manage user accounts, permissions, and access controls
• Support implementation of new applications and upgrades
• Maintain IT documentation and asset inventory
• Coordinate with vendors for equipment or service support

Required Skills and Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field
• Proven experience as an IT Specialist, IT Support Technician, or similar role
• Strong knowledge of Windows/Mac OS, Microsoft Office Suite, and networking fundamentals
• Experience with hardware troubleshooting and repair
• Familiarity with cybersecurity principles and best practices
• Excellent problem-solving, communication, and organizational skills
• Ability to work independently and in a team environment
• Certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP) are a plus

Interested Candidates can share their CVS here :

Job Types: Full-time, Permanent

Pay: BD BD per month

• Proven experience in a technical support or helpdesk role.
• Strong understanding of computer hardware, software, and network troubleshooting.
• Excellent verbal and written communication skills.
• Ability to explain technical concepts to non-technical users.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow).
• Familiarity with remote desktop tools.
• High school diploma or equivalent; further technical certifications are a plus.

• Provide technical support and troubleshooting for customers.
• Respond to support inquiries via phone, email, and chat.
• Diagnose and resolve software and hardware issues.
• Document customer interactions and technical solutions.
• Escalate complex issues to appropriate teams.
• Assist with user training and guidance.
• Identify recurring technical problems and suggest improvements.

• Associate's or Bachelor's degree in IT, Computer Science, or a related field, or equivalent experience.
• 2+ years of experience in technical support or a similar role.
• Proficiency with Windows, macOS, and common software applications.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to work effectively in a hybrid work environment.

• Respond to customer inquiries via phone, email, and chat, providing timely and accurate technical assistance.
• Diagnose and resolve hardware, software, and network issues experienced by customers.
• Guide customers through step-by-step solutions to technical problems.
• Escalate complex issues to senior support staff or relevant departments when necessary.
• Document all customer interactions, issues, and resolutions in the support ticketing system.
• Create and update knowledge base articles and FAQs to empower customers and internal teams.
• Provide feedback to product development teams on recurring issues and potential improvements.
• Maintain a high level of customer satisfaction through professional and courteous service.
• Stay up-to-date with product knowledge and new technologies.
• Participate in team meetings and training sessions.

• Proven experience in a technical support or helpdesk role.
• Strong understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Proficiency in troubleshooting network connectivity issues.
• Excellent problem-solving and diagnostic skills.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow).
• Ability to multitask and manage time effectively in a fast-paced environment.
• A patient and customer-centric approach.
• High school diploma or equivalent; Associate's or Bachelor's degree in IT or a related field is a plus.
• Familiarity with remote support tools.