What Jobs are available for IT Support Staff in Bahrain?
Showing 4759 IT Support Staff jobs in Bahrain
IT Help Desk Support
Posted today
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Job Description
Job Description
VAM Systems
is currently looking for
Helpdesk Technicians
for our
Bahrain
operations with the following skillsets & terms and conditions: 
Required Skills:
- Technicians that can support and solve IT issues remotely and on site
- Must be Fluent in Arab and English.
Terms and conditions
Joining time frame: days) 
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            Senior Customer Support Specialist - Technical Support
Posted today
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Job Description
As a Senior Support Specialist, you will be the primary point of contact for customers experiencing technical difficulties with our client's software products and services. You will leverage your in-depth product knowledge and troubleshooting expertise to diagnose issues, provide clear and concise solutions, and ensure a high level of customer satisfaction. This role involves handling escalated support tickets, mentoring junior team members, and contributing to the improvement of support processes and documentation. You will actively engage with customers through various channels, including email, chat, and phone, maintaining a professional and empathetic demeanor. The ideal candidate is a proactive problem-solver with outstanding communication skills and a strong technical aptitude, comfortable working independently in a remote setting.
Key Responsibilities:
- Provide advanced technical support to customers via email, chat, and phone.
- Diagnose, troubleshoot, and resolve complex software and hardware issues.
- Escalate unresolved issues to appropriate internal teams (e.g., engineering, product management).
- Document all customer interactions, resolutions, and technical findings in the CRM system.
- Develop and maintain comprehensive knowledge base articles and support documentation.
- Mentor and train junior customer support representatives.
- Identify trends in customer issues and provide feedback to product and development teams.
- Contribute to the continuous improvement of support processes and tools.
- Ensure customer satisfaction by providing timely, accurate, and effective solutions.
- Participate in on-call rotation as needed.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- 5+ years of experience in technical customer support or a similar role.
- Proficiency in troubleshooting common software and hardware problems.
- Excellent written and verbal communication skills, with the ability to explain technical concepts clearly.
- Strong problem-solving and analytical abilities.
- Experience with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to work independently and manage time effectively in a remote environment.
- Customer-centric mindset with a passion for service excellence.
- Experience in mentoring or leading a support team is a plus.
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            Customer Support Team Lead - Technical Support
Posted 7 days ago
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Job Description
Responsibilities:
- Lead, coach, and mentor a team of customer support specialists, fostering a positive and productive work environment.
- Monitor team performance, set individual and team goals, and conduct regular performance reviews.
- Ensure timely and accurate resolution of customer inquiries and technical issues via phone, email, and chat.
- Serve as a primary point of escalation for complex customer problems, working to find timely and satisfactory solutions.
- Develop and maintain support documentation, including knowledge base articles, FAQs, and troubleshooting guides.
- Identify recurring customer issues and collaborate with product development and engineering teams to implement long-term solutions.
- Analyze support metrics and trends to identify areas for process improvement and training needs.
- Assist in the recruitment, hiring, and onboarding of new customer support team members.
- Contribute to the development and implementation of customer support policies and procedures.
- Maintain a high level of customer satisfaction through proactive communication and problem-solving.
- Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
- Minimum of 5 years of experience in customer support, with at least 2 years in a leadership or supervisory role.
- Proven experience in providing technical support for software or hardware products.
- Strong understanding of troubleshooting methodologies and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent communication, interpersonal, and active listening skills.
- Demonstrated ability to lead and motivate a team effectively.
- Proficiency in problem-solving and conflict resolution.
- Ability to work under pressure and manage multiple priorities in a fast-paced environment.
- Familiarity with CRM software and customer service best practices.
- A passion for delivering outstanding customer experiences.
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            technical support officer
Posted today
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Job description:
We are seeking a knowledgeable and motivated IT Specialist to manage and support our company's technology infrastructure. The successful candidate will play a key role in maintaining systems, resolving IT issues, and supporting digital transformation across the organization.
Key Responsibilities:
- Install, configure, and maintain hardware and software systems (computers, networks, printers, etc.)
- Monitor system performance and troubleshoot issues
- Provide technical support to staff onsite and remotely
- Maintain network security and data protection protocols
- Perform regular backups and disaster recovery procedures
- Manage user accounts, permissions, and access controls
- Support implementation of new applications and upgrades
- Maintain IT documentation and asset inventory
- Coordinate with vendors for equipment or service support
Required Skills and Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or related field
- Proven experience as an IT Specialist, IT Support Technician, or similar role
- Strong knowledge of Windows/Mac OS, Microsoft Office Suite, and networking fundamentals
- Experience with hardware troubleshooting and repair
- Familiarity with cybersecurity principles and best practices
- Excellent problem-solving, communication, and organizational skills
- Ability to work independently and in a team environment
- Certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP) are a plus
Interested Candidates can share their CVS here :
Job Types: Full-time, Permanent
Pay: BD BD per month
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            Technical Support Lead
Posted today
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Job Description
- Leading and mentoring a team of remote technical support specialists.
- Managing and resolving escalated technical support tickets efficiently and effectively.
- Providing expert technical assistance to customers via various channels (email, chat, phone).
- Troubleshooting software issues, identifying root causes, and implementing solutions.
- Developing and maintaining comprehensive support documentation, FAQs, and knowledge base articles.
- Identifying trends in customer issues and providing feedback to product development teams.
- Ensuring adherence to service level agreements (SLAs) and customer satisfaction metrics.
- Training new support team members and contributing to ongoing professional development.
- Continuously improving support processes and workflows.
- Acting as a subject matter expert for our product suite.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in technical support, with at least 1 year in a lead or supervisory role.
- Proven ability to troubleshoot complex software and hardware issues.
- Strong understanding of SaaS products and cloud-based technologies.
- Excellent written and verbal communication skills.
- Exceptional problem-solving and analytical abilities.
- Experience with helpdesk software and ticketing systems (e.g., Zendesk, Jira Service Desk).
- Ability to work independently and manage a remote team effectively.
- Customer-centric mindset and a passion for delivering outstanding support.
This is a fantastic opportunity to lead a talented remote team and make a significant impact on customer success for a thriving technology company.
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            Technical Support Manager
Posted today
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Job Description
Responsibilities:
- Manage and lead a fully remote technical support team.
- Oversee daily support operations and ensure efficient ticket resolution.
- Set and monitor team performance metrics and SLAs.
- Develop and implement support policies, procedures, and best practices.
- Train, coach, and mentor technical support specialists.
- Manage customer escalations and ensure timely resolution of complex issues.
- Collaborate with engineering and product teams to address bug fixes and improvements.
- Maintain and enhance the customer support knowledge base.
- Analyze support data to identify trends and opportunities for improvement.
- Foster a customer-centric culture within the support team.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience in technical support or helpdesk roles.
- 2+ years of experience in a leadership or management capacity.
- Proven experience managing remote support teams.
- Strong understanding of IT support processes and tools (e.g., ticketing systems, CRM).
- Excellent problem-solving, analytical, and troubleshooting skills.
- Exceptional communication, interpersonal, and customer service skills.
- Ability to motivate and develop team members.
- Proficiency in managing SLAs and KPIs.
This role offers a competitive salary and benefits, with the advantage of a 100% remote working environment.
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            Technical Support Lead
Posted 1 day ago
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Job Description
Responsibilities:
- Lead and manage a remote technical support and helpdesk team.
- Oversee daily support operations, ensuring timely and effective issue resolution.
- Train, mentor, and develop support staff to enhance their technical and customer service skills.
- Manage incoming support tickets, prioritizing and escalating issues as needed.
- Act as a primary point of escalation for complex technical problems.
- Monitor key support metrics and implement strategies for continuous improvement.
- Collaborate with engineering and product teams to provide feedback and resolve issues.
- Develop and maintain support documentation, including knowledge base articles and FAQs.
- Ensure a high level of customer satisfaction through excellent service delivery.
- Implement best practices for remote team management and customer support.
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- A minimum of 5 years of experience in technical support or helpdesk roles, with at least 2 years in a leadership or supervisory capacity.
- Proven experience managing and mentoring remote teams.
- Strong technical troubleshooting skills across various operating systems, software, and hardware.
- Proficiency with helpdesk ticketing systems and remote support tools.
- Excellent customer service, communication, and interpersonal skills.
- Ability to prioritize tasks, manage time effectively, and work under pressure.
- A proactive approach to problem-solving and a passion for customer success.
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Technical Support Engineer
Posted 1 day ago
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Job Description
Responsibilities:
- Provide first-level and second-level technical support to clients via phone, email, and chat.
- Diagnose and resolve complex technical issues related to software installation, configuration, and usage.
- Escalate unresolved issues to senior support engineers or development teams as needed.
- Document all support interactions, solutions, and procedures in the ticketing system.
- Create and maintain a knowledge base of common issues and their resolutions.
- Assist in the testing and rollout of new software features and updates.
- Train clients on product features and best practices.
- Collaborate with the product development team to identify and report software bugs and enhancement requests.
- Contribute to the improvement of support processes and tools.
- Ensure customer satisfaction by providing prompt, accurate, and empathetic support.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Minimum of 2-3 years of experience in technical support or a similar IT role.
- Strong understanding of operating systems (Windows, macOS, Linux).
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent problem-solving and diagnostic skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
- Customer-focused attitude and commitment to providing excellent service.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Willingness to work in a hybrid model, with some days in the office and some remotely.
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            Technical Support Specialist
Posted 1 day ago
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            Technical Support Lead
Posted 1 day ago
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