What Jobs are available for IT Support Staff in Bahrain?

• Provide advanced technical support to customers via email, chat, and phone.
• Diagnose, troubleshoot, and resolve complex software and hardware issues.
• Escalate unresolved issues to appropriate internal teams (e.g., engineering, product management).
• Document all customer interactions, resolutions, and technical findings in the CRM system.
• Develop and maintain comprehensive knowledge base articles and support documentation.
• Mentor and train junior customer support representatives.
• Identify trends in customer issues and provide feedback to product and development teams.
• Contribute to the continuous improvement of support processes and tools.
• Ensure customer satisfaction by providing timely, accurate, and effective solutions.
• Participate in on-call rotation as needed.

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• 5+ years of experience in technical customer support or a similar role.
• Proficiency in troubleshooting common software and hardware problems.
• Excellent written and verbal communication skills, with the ability to explain technical concepts clearly.
• Strong problem-solving and analytical abilities.
• Experience with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
• Ability to work independently and manage time effectively in a remote environment.
• Customer-centric mindset with a passion for service excellence.
• Experience in mentoring or leading a support team is a plus.

• Lead, coach, and mentor a team of customer support specialists, fostering a positive and productive work environment.
• Monitor team performance, set individual and team goals, and conduct regular performance reviews.
• Ensure timely and accurate resolution of customer inquiries and technical issues via phone, email, and chat.
• Serve as a primary point of escalation for complex customer problems, working to find timely and satisfactory solutions.
• Develop and maintain support documentation, including knowledge base articles, FAQs, and troubleshooting guides.
• Identify recurring customer issues and collaborate with product development and engineering teams to implement long-term solutions.
• Analyze support metrics and trends to identify areas for process improvement and training needs.
• Assist in the recruitment, hiring, and onboarding of new customer support team members.
• Contribute to the development and implementation of customer support policies and procedures.
• Maintain a high level of customer satisfaction through proactive communication and problem-solving.

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
• Minimum of 5 years of experience in customer support, with at least 2 years in a leadership or supervisory role.
• Proven experience in providing technical support for software or hardware products.
• Strong understanding of troubleshooting methodologies and ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent communication, interpersonal, and active listening skills.
• Demonstrated ability to lead and motivate a team effectively.
• Proficiency in problem-solving and conflict resolution.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Familiarity with CRM software and customer service best practices.
• A passion for delivering outstanding customer experiences.

Job description:

We are seeking a knowledgeable and motivated IT Specialist to manage and support our company's technology infrastructure. The successful candidate will play a key role in maintaining systems, resolving IT issues, and supporting digital transformation across the organization.

Key Responsibilities:

• Install, configure, and maintain hardware and software systems (computers, networks, printers, etc.)
• Monitor system performance and troubleshoot issues
• Provide technical support to staff onsite and remotely
• Maintain network security and data protection protocols
• Perform regular backups and disaster recovery procedures
• Manage user accounts, permissions, and access controls
• Support implementation of new applications and upgrades
• Maintain IT documentation and asset inventory
• Coordinate with vendors for equipment or service support

Required Skills and Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or related field
• Proven experience as an IT Specialist, IT Support Technician, or similar role
• Strong knowledge of Windows/Mac OS, Microsoft Office Suite, and networking fundamentals
• Experience with hardware troubleshooting and repair
• Familiarity with cybersecurity principles and best practices
• Excellent problem-solving, communication, and organizational skills
• Ability to work independently and in a team environment
• Certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP) are a plus

Interested Candidates can share their CVS here :

Job Types: Full-time, Permanent

Pay: BD BD per month

• Leading and mentoring a team of remote technical support specialists.
• Managing and resolving escalated technical support tickets efficiently and effectively.
• Providing expert technical assistance to customers via various channels (email, chat, phone).
• Troubleshooting software issues, identifying root causes, and implementing solutions.
• Developing and maintaining comprehensive support documentation, FAQs, and knowledge base articles.
• Identifying trends in customer issues and providing feedback to product development teams.
• Ensuring adherence to service level agreements (SLAs) and customer satisfaction metrics.
• Training new support team members and contributing to ongoing professional development.
• Continuously improving support processes and workflows.
• Acting as a subject matter expert for our product suite.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 4 years of experience in technical support, with at least 1 year in a lead or supervisory role.
• Proven ability to troubleshoot complex software and hardware issues.
• Strong understanding of SaaS products and cloud-based technologies.
• Excellent written and verbal communication skills.
• Exceptional problem-solving and analytical abilities.
• Experience with helpdesk software and ticketing systems (e.g., Zendesk, Jira Service Desk).
• Ability to work independently and manage a remote team effectively.
• Customer-centric mindset and a passion for delivering outstanding support.

• Manage and lead a fully remote technical support team.
• Oversee daily support operations and ensure efficient ticket resolution.
• Set and monitor team performance metrics and SLAs.
• Develop and implement support policies, procedures, and best practices.
• Train, coach, and mentor technical support specialists.
• Manage customer escalations and ensure timely resolution of complex issues.
• Collaborate with engineering and product teams to address bug fixes and improvements.
• Maintain and enhance the customer support knowledge base.
• Analyze support data to identify trends and opportunities for improvement.
• Foster a customer-centric culture within the support team.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of experience in technical support or helpdesk roles.
• 2+ years of experience in a leadership or management capacity.
• Proven experience managing remote support teams.
• Strong understanding of IT support processes and tools (e.g., ticketing systems, CRM).
• Excellent problem-solving, analytical, and troubleshooting skills.
• Exceptional communication, interpersonal, and customer service skills.
• Ability to motivate and develop team members.
• Proficiency in managing SLAs and KPIs.

• Lead and manage a remote technical support and helpdesk team.
• Oversee daily support operations, ensuring timely and effective issue resolution.
• Train, mentor, and develop support staff to enhance their technical and customer service skills.
• Manage incoming support tickets, prioritizing and escalating issues as needed.
• Act as a primary point of escalation for complex technical problems.
• Monitor key support metrics and implement strategies for continuous improvement.
• Collaborate with engineering and product teams to provide feedback and resolve issues.
• Develop and maintain support documentation, including knowledge base articles and FAQs.
• Ensure a high level of customer satisfaction through excellent service delivery.
• Implement best practices for remote team management and customer support.

• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• A minimum of 5 years of experience in technical support or helpdesk roles, with at least 2 years in a leadership or supervisory capacity.
• Proven experience managing and mentoring remote teams.
• Strong technical troubleshooting skills across various operating systems, software, and hardware.
• Proficiency with helpdesk ticketing systems and remote support tools.
• Excellent customer service, communication, and interpersonal skills.
• Ability to prioritize tasks, manage time effectively, and work under pressure.
• A proactive approach to problem-solving and a passion for customer success.

• Provide first-level and second-level technical support to clients via phone, email, and chat.
• Diagnose and resolve complex technical issues related to software installation, configuration, and usage.
• Escalate unresolved issues to senior support engineers or development teams as needed.
• Document all support interactions, solutions, and procedures in the ticketing system.
• Create and maintain a knowledge base of common issues and their resolutions.
• Assist in the testing and rollout of new software features and updates.
• Train clients on product features and best practices.
• Collaborate with the product development team to identify and report software bugs and enhancement requests.
• Contribute to the improvement of support processes and tools.
• Ensure customer satisfaction by providing prompt, accurate, and empathetic support.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Minimum of 2-3 years of experience in technical support or a similar IT role.
• Strong understanding of operating systems (Windows, macOS, Linux).
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Experience with ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent problem-solving and diagnostic skills.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Customer-focused attitude and commitment to providing excellent service.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Willingness to work in a hybrid model, with some days in the office and some remotely.