4 467 IT Support Staff jobs in Bahrain

IT Help Desk Support

New
BHD9000 - BHD12000 Y VAM Systems

Posted today

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Job Description

Job Description
VAM Systems
is currently looking for
Helpdesk Technicians
for our
Bahrain
operations with the following skillsets & terms and conditions:

Required Skills:

  • Technicians that can support and solve IT issues remotely and on site
  • Must be Fluent in Arab and English.

Terms and conditions
Joining time frame: days)

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Help Desk Specialist

New
BHD60000 - BHD120000 Y Wajda International Technology Services

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Job Description

HELP DESK Specialist

Job Description

  • Provide administrative support for Microsoft Windows Servers within the SIU & PP Data Centre.
  • Manage and maintain Microsoft Domain Controller & Exchange environments.
  • Administer Microsoft 365 services and user accounts.
  • Diagnose and troubleshoot server-related issues.
  • Oversee and manage server backup solutions.
  • Administer Traps Antivirus and ensure endpoint security.
  • Coordinate with local vendors for IT equipment procurement as needed.
  • Follow up with vendors to resolve hardware issues and ensure timely delivery and service level compliance.
  • Conduct regular assessments of server configurations, performance, and security posture.
  • Manage network devices, Routers and Switches.
  • Maintain and support Access Control Systems.
  • Manage and troubleshoot CCTV systems and IP cameras.
  • Configure and deploy servers as required.
  • Apply system updates, security patches, and service packs consistently.
  • Maintain licenses, and hardware warranty records.
  • Handle Exchange server configuration, monitor queue sizes, resource usage, Active Directory settings, DHCP,

Domain Controller setups, and analyzing server logs.

  • Maintain UPS systems for power continuity.
  • Identify and mitigate single points of failure within the infrastructure.

Kingdom of Bahrain الـبـحـــريــن مـمــلـكــة

النيـــابـــة الــعــامـــة Prosecution Public

  • Monitor system capacity and performance to preempt potential issues.
  • Verify proper operation of the tape library for data backup.
  • Ensure reliable configuration and operation of all IT hardware and software systems.
  • Keep internal IT infrastructure current and secure.
  • Install new systems and perform upgrades based on organizational needs.
  • Maintain up-to-date network security measures including antivirus, firewalls, and patch management.
  • Oversee data storage solutions and implement reliable backup and recovery procedures.
  • Maintain uninterrupted operations of all SIU servers, routers, switches, and IP telephony systems.
  • Handle daily end-user support requests and technical issues.
  • Ensure continuous functionality of the NVR system and IP cameras.
  • Troubleshoot and maintain network equipment and connected peripherals.
  • Apply the latest security and firmware updates.
  • Monitor server logs and responds proactively to performance issues.
  • Set up and manage user accounts within Active Directory.
  • Troubleshoot hardware and software problems, prioritize incidents, and document resolutions.
  • Manage and support file server shares and access permissions.
  • Perform administrative tasks such as user and group management, security policy enforcement, group policy

management, print services, and monitoring system logs.

  • Monitor the health of data center infrastructure using monitoring tools and address hardware issues

promptly; assist with server provisioning and maintenance.

  • Support internal infrastructure, including desktops, laptops, servers, printers, firewalls, phones, and ensure

proper functioning of internet, intranet, LANs, WANs, and network segments.

  • Conduct routine system audits, including regular backups and security reviews.

Job Type: Full-time

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Help Desk Specialist

New
BHD10000 - BHD12000 Y Script for Information Technology CO WLL

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Job Description

About the Role:

We are seeking a highly skilled Help Desk Specialist to join our IT team. The ideal candidate will be responsible for managing and supporting the company's IT infrastructure, including desktops, servers, and computer peripherals. This role requires strong technical expertise, problem-solving skills, and the ability to ensure uninterrupted operations of critical systems.

Key Responsibilities:

  • Provide administrative support for Microsoft Windows Servers within the Data Centre.
  • Manage Microsoft Domain Controller, Exchange, and Microsoft 365 services.
  • Diagnose and troubleshoot server, network, and end-user issues.
  • Administer endpoint security, antivirus, firewalls, and patch management.
  • Manage routers, switches, IP telephony, and access control systems.
  • Oversee and maintain CCTV, NVR systems, and IP cameras.
  • Configure, deploy, and maintain servers; apply updates and security patches.
  • Handle data backup and recovery solutions, including tape library verification.
  • Manage Active Directory accounts, file shares, permissions, and group policies.
  • Maintain IT asset records, licenses, and hardware warranty details.
  • Provide daily user support for desktops, laptops, printers, phones, and networks.
  • Conduct routine system audits, backups, and security reviews.
  • Coordinate with vendors for IT equipment procurement and hardware issue resolution.

Requirements:

  • Proven experience in IT support, system administration, and network management.
  • Strong knowledge of Microsoft Windows Server, Active Directory, Exchange, and Microsoft 365.
  • Experience with routers, switches, firewalls, and network troubleshooting.
  • Hands-on experience with CCTV, IP cameras, and access control systems.
  • Knowledge of server backups, security, and performance monitoring.
  • Excellent problem-solving skills and ability to prioritize incidents.
  • Strong communication and vendor management skills.

Job Type: Full-time

Pay: BD BD per month

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IT Help Desk Specialist

New
BHD8000 - BHD12000 Y Tech Bay IT Solutions

Posted today

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Job Description

Company Description

Tech Bay IT Solutions is your trusted partner for comprehensive IT services, delivering tailored solutions to meet the evolving needs of your business. Our skilled team and innovative mindset ensure seamless IT operations, advanced security, and optimized efficiency—allowing you to focus on achieving your core objectives. We specialize in workflow automation, AI-driven solutions, Fawateer EFTS integration, and Customer Relationship Management (CRM), among others. Whether you're looking to streamline operations or embrace smart technologies, Tech Bay provides the necessary tools and support.

Role Description

This is a full-time, on-site role for an IT Help Desk Specialist located in Manama. The IT Help Desk Specialist will be responsible for providing technical support to users, troubleshooting hardware and software issues, managing network administration tasks, ensuring network security, and delivering excellent customer service. Daily tasks will include responding to and resolving support tickets, configuring and maintaining computer systems, and assisting with IT-related projects.

  1. Provide administrative support for Microsoft Windows Servers, Domain Controller, Exchange, and Microsoft 365.
  2. Diagnose, troubleshoot, and resolve server, network, and end-user issues.
  3. Manage backups, data recovery, and ensure endpoint security (Antivirus, firewalls, patch management).
  4. Administer Active Directory, user accounts, group policies, and security policies.
  5. Configure, deploy, and maintain servers, routers, switches, IP telephony systems, and access control systems.
  6. Support and maintain CCTV systems, NVRs, IP cameras, UPS, and other IT hardware.
  7. Monitor server capacity, performance, and logs to proactively address issues.
  8. Maintain licenses, warranty records, and coordinate with vendors for procurement and service compliance.
  9. Perform system updates, security patches, audits, and ensure infrastructure reliability and security.
  10. Support internal IT infrastructure including desktops, laptops, printers, and network connectivity (LAN/WAN).
  11. Document incidents, resolutions, and maintain up-to-date network/security measures.

Qualifications & Skills:

  • Education:
    Bachelor's degree in Computer Science, IT, or related field. Relevant certifications are a plus.
  • Experience:
    Minimum
    4 years
    in IT infrastructure, server administration, and network support.
  • Technical Skills:
    Windows Server, Active Directory, Exchange, Microsoft 365
    .
  • Server setup, backups, security patches, and troubleshooting.
  • Routers, switches, LAN/WAN, firewalls, endpoint security (Antivirus/Traps).
  • CCTV, NVR, IP telephony, access control, UPS, and storage solutions.
  • Other Skills:
    Vendor coordination, incident management, documentation, and network security awareness.
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IT Help Desk Specialist

New
BHD20000 - BHD30000 Y GFB Solutions

Posted today

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Job Description

About the Role

Provide technical support and ensure smooth IT operations across desktops, servers, networks, and peripherals.

Key Responsibilities

  • L1/L2 support (desktops, laptops, printers, peripherals)
  • Administer Windows Servers, Active Directory, Exchange
  • Manage Microsoft 365 accounts/services
  • Perform updates, patching, and backups
  • Configure/support routers, switches, basic network services
  • Troubleshoot & maintain CCTV, access control, NVR/IP cameras
  • Monitor performance/logs and act proactively
  • Maintain endpoint protection/AV and general IT security
  • Coordinate with vendors (procurement, warranty, repairs)
  • Document issues, resolutions, and service records

Qualifications & Skills

  • Bachelors in CS/CE or related field
  • 2–4 years in IT support/helpdesk
  • Hands-on with AD, Exchange, M365, Windows Servers
  • Basic networking (routers, switches, DHCP, DNS)
  • Experience with CCTV/access control is a plus
  • Familiar with endpoint security and patching
  • Strong troubleshooting & communication
  • Certifications (Azure Admin, CompTIA, CCNA) are a plus

How to Apply

Send CV + certificates to 

with subject: 
IT Help Desk Specialist

.

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Customer Support Lead - Technical Support

911 Hamad Town, Northern BHD55000 Annually WhatJobs

Posted 6 days ago

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Job Description

full-time
A prominent e-learning platform is looking for an experienced and empathetic Customer Support Lead to manage their technical support operations. This role involves a hybrid work arrangement, combining remote flexibility with periodic in-office collaboration in Hamad Town, Northern, BH . You will be responsible for leading a team of customer support specialists, ensuring the delivery of exceptional technical assistance to users. Your duties will include overseeing ticket management, troubleshooting complex user issues, developing support strategies, and analyzing support metrics to identify areas for improvement. You will also be involved in training new support staff, creating knowledge base articles, and liaising with the product development team to report and resolve recurring issues. The ideal candidate will possess strong leadership qualities, excellent problem-solving skills, and a deep understanding of customer service best practices. A proven ability to manage and motivate a team, along with a patient and helpful demeanor, is essential. Familiarity with helpdesk software and ticketing systems is required. This is a fantastic opportunity to shape the customer support experience for a growing user base and contribute to a positive learning environment. Join our client and make a difference in how users interact with their educational resources. The role requires excellent communication skills, both written and verbal, to effectively assist customers and guide the support team. A commitment to providing timely and accurate solutions is paramount.
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Technical Support Technician

Manama, Capital Gulf Future Business - GFB

Posted today

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Job Description

We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.

Key Responsibilities:

  • Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
  • Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
  • Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
  • Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
  • Install antivirus software, perform system updates, and educate users on secure practices for device protection.
  • Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
  • Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
  • Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.

Qualifications:

  • Minimum of a diploma in Information Technology or a related field.
  • 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
  • Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.

Technical Skills:

  • Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
  • Strong understanding of network setup and device connectivity troubleshooting.

Soft Skills:

  • Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
  • Strong problem-solving abilities and a proactive approach to addressing technical issues.
  • Ability to work both independently and within a team environment.
Job Specification

Additional Requirements:

  • This is a fully on-site role; remote work is not permitted.
  • Applicants should currently reside in Bahrain, as this is an immediate requirement.
#J-18808-Ljbffr
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Technical Support Engineer

602 Galali BHD55000 Annually WhatJobs

Posted 1 day ago

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Job Description

full-time
Our client is seeking a proficient and customer-focused Technical Support Engineer to join their growing team. This role offers the flexibility of being fully remote, allowing you to provide essential technical assistance to clients from anywhere. You will be the first line of defense in resolving complex technical issues, ensuring client satisfaction and maintaining the integrity of our IT systems. The ideal candidate has a strong aptitude for troubleshooting, excellent communication skills, and a passion for technology.

Key Responsibilities include:
  • Providing prompt and accurate technical support to clients via phone, email, and chat.
  • Diagnosing and resolving hardware, software, and network issues for end-users.
  • Guiding users through step-by-step solutions to technical problems.
  • Documenting all support interactions, issues, and resolutions in the ticketing system.
  • Escalating unresolved issues to senior support staff or relevant departments.
  • Installing, configuring, and troubleshooting software applications and operating systems.
  • Assisting with user account management and access permissions.
  • Creating and maintaining knowledge base articles and FAQs for common issues.
  • Participating in the testing and deployment of new software and system updates.
  • Providing feedback to the product development team to improve user experience and system functionality.
  • Adhering to service level agreements (SLAs) to ensure timely resolution of support tickets.

Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
  • 2+ years of experience in technical support or helpdesk roles.
  • Strong knowledge of Windows and macOS operating systems.
  • Familiarity with common networking concepts (TCP/IP, DNS, DHCP).
  • Experience with troubleshooting various hardware and software issues.
  • Excellent problem-solving and analytical skills.
  • Superior communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
  • Ability to work independently, manage time effectively, and prioritize tasks in a remote environment.
  • Experience with IT support ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
This role is ideal for a motivated individual looking to advance their career in technical support, offering remote work opportunities and a chance to support users in **Sanad, Capital, BH**. Join our collaborative and innovative remote team.
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Technical Support Specialist

00204 Northern, Northern BHD50000 Annually WhatJobs

Posted 1 day ago

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Job Description

full-time
Our client is looking for a dedicated and technically adept Technical Support Specialist to join their growing team. This is a fully remote position, offering the flexibility to work from anywhere while providing crucial support to our user base. The ideal candidate will have a strong aptitude for troubleshooting a wide range of technical issues across hardware, software, and network environments. You will be the first line of defense for users experiencing difficulties, guiding them through step-by-step solutions via phone, email, and chat. This role requires excellent communication skills, patience, and a customer-centric approach. Responsibilities include diagnosing and resolving technical problems, documenting support interactions, escalating complex issues to senior technical staff when necessary, and contributing to the knowledge base with solutions and workarounds. A key aspect of this role is ensuring a positive user experience and maintaining high levels of customer satisfaction. You will be part of a supportive, remote-first team environment, collaborating with colleagues across different time zones. We are seeking individuals who are passionate about technology, possess strong problem-solving skills, and are eager to learn and adapt to new challenges. The ability to work independently, manage time effectively, and maintain a high level of productivity in a remote setting is essential. This position offers a fantastic opportunity to grow your technical skills and career within a forward-thinking organization.
Key Responsibilities:
  • Provide first-level technical support to users experiencing hardware, software, and network issues.
  • Diagnose and resolve technical problems efficiently and accurately through various communication channels (phone, email, chat).
  • Document all support requests, troubleshooting steps, and resolutions in the ticketing system.
  • Escalate complex issues to appropriate senior technical teams when necessary.
  • Create and maintain user guides, FAQs, and knowledge base articles.
  • Assist users with software installations, configurations, and updates.
  • Monitor system performance and identify potential issues.
  • Provide exceptional customer service and ensure user satisfaction.
  • Collaborate with team members to share knowledge and improve support processes.
  • Contribute to the continuous improvement of support services and tools.
Qualifications:
  • Proven experience in a technical support or helpdesk role.
  • Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts.
  • Excellent troubleshooting and problem-solving skills.
  • Exceptional customer service and communication skills, both written and verbal.
  • Ability to explain technical concepts to non-technical users.
  • Experience with ticketing systems (e.g., Zendesk, ServiceNow).
  • Familiarity with remote support tools.
  • Self-motivated, organized, and able to work independently in a remote environment.
  • A passion for technology and a willingness to learn.
This is a fully remote role.
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Technical Support Specialist

402 Al Malikiyah, Northern BHD55000 Annually WhatJobs

Posted 1 day ago

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Job Description

full-time
Our client, a dynamic software development company, is seeking a skilled Technical Support Specialist to join their team based in Hidd, Muharraq, BH . This role is essential for providing exceptional technical assistance and troubleshooting to our clients, ensuring smooth operation of our software products. The Technical Support Specialist will be responsible for diagnosing and resolving a wide range of technical issues, documenting solutions, and collaborating with the development team to improve product functionality. This is an in-office position that requires excellent problem-solving skills and a strong customer service orientation.

Key Responsibilities:
  • Provide first-line technical support to clients via phone, email, and in-person interactions.
  • Diagnose and resolve software and hardware-related issues efficiently and effectively.
  • Troubleshoot complex technical problems, escalating to higher-level support when necessary.
  • Document all support requests, resolutions, and troubleshooting steps in the ticketing system.
  • Create and maintain technical documentation, FAQs, and knowledge base articles.
  • Assist clients with software installation, configuration, and upgrades.
  • Identify recurring technical issues and provide feedback to the development team for product improvement.
  • Educate clients on product features and best practices.
  • Ensure a high level of customer satisfaction through prompt and professional service.
  • Stay updated on product updates and new technologies relevant to the role.

Qualifications:
  • Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2+ years of experience in technical support or a similar customer-facing IT role.
  • Strong knowledge of operating systems (Windows, macOS), networking concepts, and common software applications.
  • Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
  • Excellent troubleshooting and problem-solving skills.
  • Outstanding communication and interpersonal abilities, with a focus on customer service.
  • Ability to explain technical concepts clearly to non-technical users.
  • Patience and a calm demeanor when dealing with frustrated clients.
  • Ability to work effectively both independently and as part of a team.
  • A strong desire to learn and adapt to new technologies.
This is a great opportunity for a dedicated Technical Support Specialist to join a growing company and make a significant impact on client success.
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