What Jobs are available for IT Support Technician in Bahrain?

Job Title: L2 Support Technician.

Location: Bahrain - Locally Available Candidates only.

Availability: Immediate Joiners Preferred.

We are seeking a skilled and detail-oriented "L2 Support Technician" to join our technical support team. The ideal candidate must have 1–2 years of hands-on experience in component-level repairs of desktops, laptops, printers, scanners, TVs, and other digital/electronic devices.

Key Responsibilities:

-Perform component-level repairs of desktops, laptops, printers, scanners, TVs, and other digital/electronic devices.

• Diagnose and resolve hardware and software issues efficiently.

• Provide L2 technical support for issues escalated from the L1 support team.

• Install, configure, and troubleshoot Windows operating systems (Windows 10, 11, etc.).

• Conduct regular maintenance and system upgrades to ensure optimal device performance.

Qualifications:

• Bachelor's degree in computer science, Information Technology, or a related field.

Job Types: Full-time, Contract

Contract length: 12 months

Pay: BD per month

Experience:

• component-level repairs of desktops, laptops, etc.: 1 year (Required)

• Provide remote technical support to end-users, troubleshooting hardware, software, and network issues.
• Install, configure, and maintain computer systems, software, and peripherals.
• Diagnose and resolve technical problems efficiently and effectively.
• Manage user accounts and access permissions.
• Assist with network infrastructure support and maintenance.
• Document all support requests, solutions, and system configurations.
• Ensure system security and data integrity.
• Conduct regular system maintenance and updates.
• Provide training and guidance to users on IT best practices.
• Stay up-to-date with the latest IT trends and technologies.
• Manage IT assets and inventory.
• Collaborate with other IT team members on projects.
• Develop and update IT support documentation and knowledge base articles.
• Respond to urgent IT issues and maintain system availability.
• Escalate complex issues to senior IT staff when necessary.

• Associate's degree in Information Technology, Computer Science, or a related field; Bachelor's degree is a plus.
• Minimum of 3 years of experience in IT support or a similar role.
• Proven experience in troubleshooting hardware, software, and network problems.
• Strong knowledge of operating systems (Windows, macOS, Linux).
• Familiarity with networking protocols and hardware (TCP/IP, DNS, DHCP, routers, switches).
• Experience with remote support tools and technologies.
• Excellent problem-solving and analytical skills.
• Strong customer service and communication skills.
• Ability to work independently and manage time effectively in a remote environment.
• Relevant IT certifications (e.g., CompTIA A+, Network+) are highly desirable.

• Provide technical support to end-users via remote channels (phone, email, chat, remote desktop).
• Diagnose and resolve hardware, software, and network issues.
• Install, configure, and update software and hardware.
• Manage user accounts and permissions.
• Document support requests and resolutions in a ticketing system.
• Assist with the setup and configuration of new employee workstations.
• Escalate complex technical issues to senior IT staff when necessary.
• Provide guidance and training to users on IT best practices.
• Maintain IT inventory and asset management records.
• Ensure the security and integrity of IT systems.

• Associate's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• 2-4 years of experience in IT support or a similar technical role.
• Proficiency with Windows and macOS operating systems.
• Experience with common office productivity software (e.g., Microsoft 365, Google Workspace).
• Knowledge of networking concepts (TCP/IP, DNS, DHCP).
• Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
• Excellent problem-solving and troubleshooting skills.
• Strong customer service and communication skills.
• Ability to work independently and manage time effectively in a remote environment.
• Relevant certifications (e.g., CompTIA A+, Network+) are a plus.

• Provide first-level technical support to end-users via phone, email, and in-person.
• Diagnose and resolve hardware and software issues on desktops, laptops, and mobile devices.
• Install, configure, and update operating systems and application software.
• Assist with user account management, including creating, modifying, and deleting accounts.
• Perform basic network troubleshooting, including connectivity issues and printer setup.
• Set up and configure new computer hardware and peripherals.
• Maintain IT inventory records, including hardware and software assets.
• Document technical procedures and solutions for the IT knowledge base.
• Escalate complex issues to senior IT staff as needed.
• Assist with the implementation of IT projects and initiatives.
• Provide support for audio-visual equipment and video conferencing systems.
• Ensure all IT support activities are logged accurately in the ticketing system.
• Adhere to IT policies and security best practices.
• Contribute to a positive and helpful IT support experience for all users.
• Learn and adapt to new technologies and IT systems.

• High school diploma or equivalent; pursuing or completion of a relevant IT certification (e.g., CompTIA A+, Network+) is highly desirable.
• Basic understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal abilities, with a patient and helpful demeanor.
• Eagerness to learn and a strong work ethic.
• Ability to follow instructions and procedures accurately.
• Basic IT support experience or a demonstrable passion for technology.
• Willingness to work towards advanced IT certifications.
• Ability to work effectively both independently and as part of a team.

• Providing first-line technical support to employees, addressing hardware, software, and network issues.
• Assisting with the installation, configuration, and maintenance of computer systems and peripherals.
• Troubleshooting and resolving common IT problems reported via the helpdesk system.
• Setting up new user accounts and workstations.
• Performing routine IT maintenance tasks, including software updates and security patches.
• Documenting IT support procedures and solutions in the knowledge base.
• Escalating complex issues to senior IT staff when necessary.
• Providing basic training and support to end-users on IT systems and applications.
• Maintaining IT inventory and ensuring equipment is properly cataloged.
• Supporting the IT team in various projects and initiatives.
• Learning and adhering to IT security policies and best practices.
• Collaborating with team members to ensure efficient IT operations.

• A keen interest in information technology and a desire to build a career in IT support.
• Basic understanding of computer hardware, operating systems (Windows/macOS), and common software applications.
• Good problem-solving skills and a logical approach to troubleshooting.
• Excellent communication and interpersonal skills, with a patient and helpful demeanor.
• Ability to learn quickly and adapt to new technologies.
• Willingness to work both remotely and from our office in Manama, Capital, BH .
• A high school diploma or equivalent is required.
• Relevant IT certifications (e.g., CompTIA A+) are a plus.

• Provide remote technical assistance to users for hardware, software, and network issues via phone, email, and chat.
• Diagnose and resolve common IT problems, escalating complex issues to senior technicians.
• Install, configure, and maintain computer hardware, software, and peripherals.
• Assist with user account management, including creation, modification, and deletion.
• Monitor IT systems for performance and potential issues.
• Document technical issues and resolutions in a knowledge base.
• Follow IT support policies and procedures.
• Participate in online training sessions and self-study modules to develop technical skills.
• Assist with the setup and configuration of new user workstations.
• Learn about network infrastructure and basic troubleshooting techniques.
• Contribute to a positive user support experience.

• High school diploma or equivalent.
• A strong passion for technology and a desire to pursue a career in IT.
• Basic understanding of computer hardware, operating systems (Windows/macOS), and common software applications.
• Good problem-solving and analytical skills.
• Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Ability to work independently and manage time effectively in a remote learning environment.
• Willingness to learn and adapt to new technologies.
• Any relevant IT certifications (e.g., CompTIA A+) are a plus.
• Must have reliable internet access and a suitable workspace for remote duties.
• Must be legally eligible to work in Bahrain.

• Provide first-level technical support to end-users via phone, email, and remote tools.
• Install, configure, and maintain computer hardware, software, systems, networks, and printers.
• Diagnose and resolve technical hardware and software issues.
• Assist with user account management and access permissions.
• Respond to IT support tickets in a timely and professional manner.
• Document technical issues and resolutions accurately.
• Assist in the setup and maintenance of IT equipment for new hires.
• Learn and adhere to IT security policies and procedures.
• Support network connectivity and troubleshoot basic network issues.
• Participate in IT projects and initiatives as directed.
• Continuously learn about new technologies and improve technical skills.
• Escalate complex issues to senior IT staff when necessary.

• High school diploma or equivalent required.
• A strong interest in information technology and a desire to learn.
• Basic understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
• Good problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer-service oriented attitude.
• Willingness to undergo training and pursue IT certifications.
• Reliability and punctuality.