2 650 IT Team Lead jobs in Bahrain
Technical Support Lead
BH 777 Amwaj Islands
BHD30 Hourly
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Our client is seeking a highly skilled and experienced Technical Support Lead to manage and mentor their technical support team in Isa Town, Southern, BH . This leadership role is crucial for ensuring the efficient resolution of technical issues and maintaining high levels of customer satisfaction. The ideal candidate will possess strong technical expertise, exceptional problem-solving abilities, and proven leadership skills. Responsibilities include overseeing daily support operations, troubleshooting complex technical problems, managing support tickets, escalating issues when necessary, and ensuring adherence to service level agreements (SLAs). You will be responsible for training and developing the support team, implementing best practices, and contributing to the continuous improvement of support processes. The successful applicant will have a deep understanding of IT systems and a passion for delivering outstanding customer service. This is an excellent opportunity for a motivated individual to take on a challenging leadership role.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead and manage a team of technical support specialists, providing guidance and mentorship.
- Oversee the daily operations of the technical support department, ensuring efficient ticket resolution.
- Troubleshoot and resolve complex technical issues across various hardware, software, and network systems.
- Develop and implement technical support policies, procedures, and best practices.
- Monitor support queues and ensure adherence to service level agreements (SLAs).
- Train and onboard new technical support staff, providing ongoing coaching and performance feedback.
- Escalate unresolved issues to senior management or appropriate departments.
- Identify trends in support requests and recommend proactive solutions or system improvements.
- Maintain accurate and up-to-date technical documentation and knowledge base articles.
- Collaborate with IT and development teams to resolve product issues and improve user experience.
- Manage customer escalations and ensure timely and satisfactory resolution.
- Analyze support metrics and generate reports on team performance and customer satisfaction.
- Ensure the security and integrity of IT systems and user data.
- Stay abreast of emerging technologies and industry trends.
- Contribute to the continuous improvement of customer support processes and tools.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 5 years of experience in technical support, with at least 2 years in a leadership or supervisory role.
- Proven experience in troubleshooting and resolving complex IT issues.
- Strong understanding of operating systems (Windows, macOS, Linux), network protocols, and hardware.
- Experience with IT support ticketing systems (e.g., Zendesk, Jira Service Desk).
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to manage and motivate a team effectively.
- Customer-focused mindset with a commitment to service excellence.
- Relevant IT certifications (e.g., CompTIA A+, Network+, ITIL) are highly desirable.
- Ability to work under pressure and manage multiple priorities.
- Experience with cloud platforms (AWS, Azure, GCP) is a plus.
- Strong documentation skills.
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Technical Support Lead
914 Zinj, Capital
BHD60000 Annually
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Our client is seeking a seasoned Technical Support Lead to manage and enhance their customer service operations in Tubli, Capital, BH . This pivotal role will oversee a team of technical support specialists, ensuring the delivery of timely, effective, and customer-centric technical assistance. You will be responsible for managing incoming support requests, diagnosing and resolving complex technical issues across various platforms and applications. Developing and implementing efficient support processes and workflows to improve response times and customer satisfaction will be a key focus. This role involves training and mentoring the technical support team, providing guidance on problem-solving techniques and product knowledge. Creating and maintaining comprehensive knowledge base articles, FAQs, and troubleshooting guides will be essential for empowering both the team and customers. You will also be responsible for monitoring support ticket queues, analyzing performance metrics, and generating reports to identify trends and areas for improvement. Collaborating with other departments, such as engineering and product management, to escalate issues and provide feedback on product performance is crucial. Ensuring the team adheres to service level agreements (SLAs) and company policies is mandatory. A Bachelor's degree in Information Technology, Computer Science, or a related field is required, with a minimum of six years of experience in technical support, including at least two years in a lead or supervisory role. Proven expertise in troubleshooting software and hardware issues, understanding of operating systems, and familiarity with ticketing systems (e.g., Zendesk, ServiceNow) are essential. Excellent communication, problem-solving, and customer service skills are paramount. The ability to manage a team effectively and work under pressure is also critical. This is an excellent opportunity to lead a dedicated support team and make a significant impact on customer experience.
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1
Technical Support Lead
1151 Durrat Al Bahrain
BHD75000 Annually
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Our client is seeking a highly skilled and customer-focused Technical Support Lead to manage their technical assistance team in Jidhafs, Capital, BH . This role is essential for ensuring exceptional customer service and efficient resolution of technical issues for our clients' software products and services. You will be responsible for leading a team of technical support specialists, overseeing daily operations, and setting performance standards. Key duties include troubleshooting complex technical problems, providing guidance and training to support staff, and developing efficient support processes and documentation. You will also act as an escalation point for challenging customer inquiries, working to resolve them promptly and effectively. The Technical Support Lead will monitor support ticket volumes, analyze trends, and implement strategies to improve response times and customer satisfaction. Collaboration with engineering and product development teams is crucial to relay customer feedback and identify potential product improvements. The ideal candidate will have a strong background in technical support, with proven experience in team leadership and customer service management. You should possess excellent problem-solving skills, a deep understanding of IT systems and software applications, and the ability to communicate technical information clearly to both technical and non-technical audiences. Strong organizational and time management skills are necessary to manage workload and prioritize tasks effectively. If you are a proactive leader with a passion for technology and a commitment to delivering outstanding customer support, this is an excellent opportunity to join a growing team and make a significant impact.
Responsibilities:
Responsibilities:
- Lead and manage the technical support team.
- Oversee daily support operations and ticket resolution.
- Provide expert troubleshooting for complex technical issues.
- Train and mentor technical support specialists.
- Develop and implement support processes and best practices.
- Monitor customer satisfaction and support performance metrics.
- Act as an escalation point for difficult customer issues.
- Collaborate with engineering and product teams.
- Create and maintain support documentation and knowledge bases.
- Identify trends and propose solutions for recurring issues.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 4 years of experience in technical support, with at least 2 years in a lead or supervisory role.
- Proven experience in customer service and issue resolution.
- Strong knowledge of operating systems, software applications, and IT infrastructure.
- Excellent problem-solving, analytical, and communication skills.
- Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow).
- Ability to manage and motivate a team.
- Customer-centric approach and dedication to service excellence.
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2
Technical Support Lead
1010 Riffa, Southern
BHD2500 Annually
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Our client, a rapidly growing technology solutions provider, is actively recruiting a motivated and customer-focused Technical Support Lead to spearhead their support operations in Riffa, Southern, BH . This role is vital for ensuring exceptional customer satisfaction through timely and effective technical assistance. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and proven leadership experience. You will be responsible for managing a team of technical support specialists, overseeing the resolution of customer issues, and maintaining high service level agreements (SLAs). Key duties include providing advanced technical troubleshooting for hardware, software, and network issues, escalating complex problems to higher tiers when necessary, and documenting solutions in a knowledge base. The Lead will also be involved in training and mentoring junior support staff, developing support procedures, and identifying trends in customer issues to implement proactive solutions. A crucial aspect of this role is ensuring a positive customer experience throughout the support interaction. You will also be responsible for reporting on support metrics and performance to management. The ability to communicate technical information clearly and effectively to both technical and non-technical audiences is essential. Our client values candidates who are proactive, organized, and possess excellent interpersonal skills. A bachelor's degree in Computer Science, Information Technology, or a related field is required, along with a minimum of 4 years of experience in technical support, with at least 1-2 years in a lead or supervisory capacity. Certifications such as CompTIA A+, Network+, or ITIL are considered a significant advantage. Join our client in Riffa, Southern, BH and be instrumental in delivering outstanding technical support.
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3
Technical Support Lead
666, BH Al Hidd
BHD65000 Annually
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Our client is looking for a motivated and experienced Technical Support Lead to manage their support operations in **Sitra, Capital, BH**. This leadership role involves overseeing a team of technical support specialists, ensuring the delivery of high-quality, timely, and effective technical assistance to customers. You will be responsible for managing support tickets, troubleshooting complex technical issues, and developing and implementing support processes to enhance customer satisfaction. Key duties include providing advanced technical troubleshooting, mentoring and training support staff, monitoring team performance, and ensuring service level agreements (SLAs) are met. You will also collaborate with engineering and product teams to identify recurring issues and advocate for product improvements. This role requires a strong technical background, excellent problem-solving skills, and outstanding leadership abilities. The ideal candidate must have a passion for customer service and a deep understanding of IT systems and software. You will be instrumental in building and maintaining a positive support culture, driving efficiency, and improving the overall customer experience. This is a fantastic opportunity to lead a vital function within a dynamic company situated in **Sitra, Capital, BH**.
Qualifications:
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 5 years of experience in technical support or helpdesk environments, with at least 2 years in a supervisory or lead role.
- Proven experience in managing and mentoring a technical support team.
- Strong knowledge of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
- Excellent troubleshooting and problem-solving skills.
- Proficiency in using ticketing systems and remote support tools.
- Strong customer service orientation and excellent communication skills.
- Ability to prioritize and manage multiple tasks effectively.
- Experience in developing and documenting support procedures.
- ITIL certification is a plus.
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4
Technical Support Lead
401 Northern, Northern
BHD50000 Annually
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Job Description
Our client, a prominent technology firm, is seeking an experienced and proactive Technical Support Lead to manage their customer service and helpdesk operations in **Shakhura, Northern, BH**. This leadership role involves guiding a team of support specialists, ensuring efficient resolution of technical issues, and enhancing overall customer satisfaction. The ideal candidate will possess strong technical acumen, excellent problem-solving skills, and a proven ability to lead and motivate a support team.
Key Responsibilities:
Key Responsibilities:
- Lead and mentor a team of technical support specialists, providing training, guidance, and performance feedback.
- Oversee the daily operations of the helpdesk, ensuring timely and effective resolution of customer inquiries and technical issues via phone, email, and chat.
- Develop and implement support policies, procedures, and best practices to improve service delivery.
- Manage the ticket management system, ensuring accurate tracking, prioritization, and escalation of issues.
- Analyze support trends and customer feedback to identify areas for improvement and implement proactive solutions.
- Create and maintain a comprehensive knowledge base of common technical issues and their resolutions.
- Collaborate with engineering and product teams to troubleshoot complex issues and provide feedback on product improvements.
- Ensure adherence to service level agreements (SLAs) for response and resolution times.
- Monitor customer satisfaction levels and implement strategies to enhance the customer experience.
- Manage support resources, including staffing levels and tool utilization, to optimize efficiency.
- Prepare reports on helpdesk performance, key metrics, and customer service trends.
- Bachelor's degree in Computer Science, Information Technology, or a related technical field; relevant certifications are a plus.
- Minimum of 5 years of experience in technical support or customer service roles, with at least 2 years in a team lead or supervisory capacity.
- Strong technical knowledge of operating systems, hardware, software, and networking concepts.
- Proven experience with helpdesk software and ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent troubleshooting, analytical, and problem-solving skills.
- Outstanding communication, interpersonal, and customer service skills.
- Ability to effectively lead, motivate, and develop a support team.
- Experience in creating and managing knowledge base articles and support documentation.
- Familiarity with ITIL best practices is desirable.
- Ability to work in a fast-paced environment and manage multiple priorities.
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5
CRM & Billing Technical Lead - Microsoft Dynamics
Manama, Capital
RESO
Posted 6 days ago
Job Viewed
Job Description
Job Summary
We are seeking a CRM & Billing Technical Lead with expertise in Microsoft Dynamics 365 to drive the design, development, and implementation of enterprise CRM and billing solutions. This role requires strong leadership, hands-on technical skills, and the ability to guide teams in delivering scalable, high-performance solutions.
Key Responsibilities
- Lead the design, architecture, and implementation of Microsoft Dynamics 365 CRM and Billing solutions
- Oversee end-to-end integrations with ERP, payment gateways, customer portals, and other enterprise systems
- Provide technical leadership to development teams, ensuring best practices in coding, architecture, and performance optimization
- Manage customizations, configurations, workflows, and plugins within Dynamics 365
- Collaborate with business stakeholders to gather requirements, design solutions, and define roadmaps
- Ensure high availability, scalability, and security of CRM & Billing systems
- Troubleshoot performance issues and oversee system upgrades and patches
- Work with DevOps teams for CI/CD pipeline automation and deployment management
- Ensure compliance with regulatory, security, and data protection standards
Requirements
Qualifications & Skills
- Bachelor's or Master's in Computer Science, Information Technology, or related field
- 8+ years of experience in Microsoft Dynamics 365 CRM & Billing solutions
- Strong hands-on experience with C#, .NET, JavaScript, SQL Server, and Azure
- Knowledge of billing models, invoicing processes, and subscription management
- Experience with RESTful APIs, SOAP, and integration patterns
- Familiarity with Agile methodologies (Scrum, SAFe) and DevOps practices
- Strong problem-solving and leadership skills
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CRM & Billing Technical Lead - Microsoft Dynamics
Manama, Capital
SWATX
Posted 6 days ago
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Job Description
CRM & Billing Technical Lead - Microsoft Dynamics CRM & Billing Technical Lead - Microsoft Dynamics
Qualifications & Skills
4 weeks ago Be among the first 25 applicants
Job Summary
We are seeking a CRM & Billing Technical Lead with expertise in Microsoft Dynamics 365 to drive the design, development, and implementation of enterprise CRM and billing solutions. This role requires strong leadership, hands-on technical skills, and the ability to guide teams in delivering scalable, high-performance solutions.
Job Summary
We are seeking a CRM & Billing Technical Lead with expertise in Microsoft Dynamics 365 to drive the design, development, and implementation of enterprise CRM and billing solutions. This role requires strong leadership, hands-on technical skills, and the ability to guide teams in delivering scalable, high-performance solutions.
Key Responsibilities
- Lead the design, architecture, and implementation of Microsoft Dynamics 365 CRM and Billing solutions
- Oversee end-to-end integrations with ERP, payment gateways, customer portals, and other enterprise systems
- Provide technical leadership to development teams, ensuring best practices in coding, architecture, and performance optimization
- Manage customizations, configurations, workflows, and plugins within Dynamics 365
- Collaborate with business stakeholders to gather requirements, design solutions, and define roadmaps
- Ensure high availability, scalability, and security of CRM & Billing systems
- Troubleshoot performance issues and oversee system upgrades and patches
- Work with DevOps teams for CI/CD pipeline automation and deployment management
- Ensure compliance with regulatory, security, and data protection standards
Qualifications & Skills
- Bachelor's or Master's in Computer Science, Information Technology, or related field
- 8+ years of experience in Microsoft Dynamics 365 CRM & Billing solutions
- Strong hands-on experience with C#, .NET, JavaScript, SQL Server, and Azure
- Knowledge of billing models, invoicing processes, and subscription management
- Experience with RESTful APIs, SOAP, and integration patterns
- Familiarity with Agile methodologies (Scrum, SAFe) and DevOps practices
- Strong problem-solving and leadership skills
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries IT Services and IT Consulting
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7
Lead Technical Recruiter
00973 Riffa, Southern
BHD110000 Annually
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Our client, a leading recruitment consultancy, is seeking a highly motivated and experienced Lead Technical Recruiter to manage and expand their talent acquisition services in Riffa, Southern, BH . This role is critical for identifying, attracting, and securing top-tier technical talent for a wide range of clients across various industries. Responsibilities include developing and executing recruitment strategies, sourcing candidates through various channels (job boards, social media, networking), and conducting in-depth candidate screening and assessment. You will be responsible for managing the entire recruitment lifecycle, from initial client engagement to offer negotiation and onboarding support. The Lead Technical Recruiter will also mentor and manage a team of junior recruiters, ensuring the highest standards of service delivery. The ideal candidate will possess a Bachelor's degree in Human Resources, Business Administration, or a related field, with extensive experience in technical recruitment, preferably within a consultancy environment. Proven success in sourcing and placing candidates in hard-to-fill technical roles (e.g., IT, engineering, R&D) is essential. Strong understanding of the technology landscape and recruitment best practices is required. Excellent communication, interpersonal, and negotiation skills are paramount. This is a fantastic opportunity for a recruitment leader to make a significant impact and drive the growth of our client's technical recruitment practice. You will be expected to build strong relationships with hiring managers and develop innovative sourcing techniques to meet evolving talent demands.
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8
Lead Technical Recruiter
261 Al Markh
BHD55000 Annually
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Job Description
We are partnering with a leading recruitment consultancy in Sanad, Capital, BH to find an exceptional Lead Technical Recruiter. This role is instrumental in sourcing, attracting, and hiring top-tier talent for our clients across various technology sectors. As the Lead Technical Recruiter, you will be responsible for managing the full recruitment lifecycle, from identifying client needs and developing effective sourcing strategies to conducting in-depth candidate assessments and facilitating the offer process. You will mentor and guide junior recruiters, share best practices, and contribute to the continuous improvement of our recruitment methodologies. This position demands a proactive approach to candidate engagement, a keen understanding of the tech landscape, and the ability to build strong relationships with both clients and potential hires. Key duties include conducting market research to identify emerging talent pools, utilizing a variety of sourcing channels (job boards, social media, networking events), and developing compelling employer branding messages. You will also manage candidate pipelines, schedule interviews, provide timely feedback, and ensure an outstanding candidate experience at every stage. Experience with Applicant Tracking Systems (ATS) and recruitment CRM tools is essential. The ideal candidate will have at least 4-6 years of experience in technical recruitment, with a significant portion focused on leadership or senior individual contributor roles. A bachelor's degree in Human Resources, Business Administration, or a related field is preferred. Strong negotiation skills, excellent communication abilities, and a passion for connecting great talent with great opportunities are paramount for success in this role. This is a fantastic opportunity to make a significant impact within a reputable and growing recruitment firm.
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