7 IT Training Specialist jobs in Manama

About the Company

The Arab Investment Company (TAIC) is a Pan-Arab joint-stock company established in July 1974 and owned by governments of 16 Arab states with an authorized capital of US$ 1,200 Million and a paid-up capital of US$ 917 million.

About the Role

To lead the information technology function ensuring data security and aligning technology initiatives with business objectives, while driving digital transformation and innovation to enhance company's performance.

IT Manager reports to the Head of IT.

Responsibilities

• Develop and implement the information technology strategy and plans, ensuring the alignment to the overall company’s strategy and goals
• Develop and implement departmental policies and procedures in order to ensure legal and regulatory compliance, alignment with business strategy and industry best practices
• Oversee the daily operations of the IT department, ensuring the reliability and performance of IT systems and infrastructure
• Ensure suitable IT and network measures are in place to safeguard TAIC from data breaches, malicious cyber-attacks, and unauthorized access
• Ensure data and system protection from cyber threats and conduct regular security audits and assessments to identify and mitigate risks
• Implement and oversee data backup and recovery processes to ensure data integrity and availability
• Assess and recommend new technologies to improve operational efficiency and support business growth
• Liaise with department heads to understand the workflows in order to identify opportunities for digitisation and automation of processes and lead digital transformation initiatives
• Oversee the integration of IT systems to ensure seamless operations and data flow across the organization
• Develop RFPs and participate in the selection of vendors for IT-related products and services and IT outsourcing
• Negotiate contracts and service level agreements to ensure optimal service and cost efficiency and manage vendor relations, reporting on their performance
• Act as the project manager for all IT-related projects, ensuring projects are completed on time and within budget; develop project plans, allocate resources, and monitor progress to achieve project objectives
• Ensure compliance with relevant laws, regulations, and industry standards
• Build the team capability by continuously monitoring and providing feedback on their performance and ensuring the most appropriate development plans are in place
• Stay abreast on the industry trends and emerging technologies to keep the organization connected to the latest developments

Qualifications

• Bachelor’s degree in information technology, Computer Science or a related discipline, with a minimum of 8 years of experience in IT or postgraduate degree in a relevant discipline, with a minimum of 6 years of experience in IT
• Certified CISA, ITIL, CISSP, PMP or COBIT
• A minimum of 3 years in a management role

Required Technical Skills

• Network & infrastructure management
• Cyber security management
• Digitization & automation
• Project management
• Technical support and troubleshooting
• Network & systems risk management
• Vendors management

Required Core & Leadership Skills

• Integrity
• Stakeholder Focus
• Accountability
• Strategic Thinking
• Decision Making
• Motivating & Inspiring Other
• Change Management
• Teamwork

Direct message the job poster from cander

Head of IT

Sector: Fintech, Digital Banking, Payments

Role Summary:

The Head of IT will oversee the development, maintenance, and security of all internal and externally developed IT platforms, including the Open Banking Platform, Payment Processing Infrastructure, and end-user service systems. The role demands strong strategic alignment with the CEO and collaboration with multiple stakeholders to ensure systems are secure, high-performing, and compliant with data protection policies.

Key Responsibilities:

Strategic

• Develop and execute IT strategy aligned with business objectives, supporting the growth of the Aggregator Super App and associated platforms.
• Lead technology platform development from concept to deployment, ensuring scalability, integration, and regulatory alignment.
• Collaborate with the CEO to shape policies for platform security, data integrity, and vendor engagement.
• Oversee vendor transitions and build a roadmap for insourcing key IT capabilities.

Operational

• Manage IT infrastructure performance across multiple data centers, ensuring uptime, system resilience, and disaster recovery planning.
• Define and enforce security protocols, access controls, and data protection standards across all systems.
• Supervise day-to-day IT operations including onboarding of banks and fintechs, account maintenance, payments activity, KYC/AML, and compliance procedures.
• Own and refine all IT-related processes, documentation, audits, and governance structures.
• Lead change management efforts related to system upgrades, architecture changes, and integrations.
• Prepare and manage the annual IT budget in coordination with the CEO and department heads.
• Monitor budget adherence and implement cost controls without compromising performance or security.
• Oversee procurement of IT services, software, and infrastructure with a focus on efficiency and value.

KPIs

• Platform uptime and incident response times
• Security audit scores and compliance rates
• Time-to-onboard new partners (banks, fintechs, TPPs)
• Budget accuracy and cost optimization metrics
• SLA adherence across internal and external IT services
• System redundancy and disaster recovery test outcomes

Candidate Profile:

Required Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field (Master’s preferred)
• 7+ years in senior IT leadership roles, ideally within fintech, banking, or payments
• Deep understanding of web systems architecture, cloud platforms, data centers, and security protocols
• Proven experience managing large-scale IT projects and cross-functional teams
• Fluent in English with excellent communication and stakeholder management skills

Preferred Experience:

• Hands-on leadership in Open Banking environments
• Familiarity with regulatory requirements for digital financial services
• Strong vendor management and negotiation capabilities
• Experience with TMT or banking cloud infrastructure

• Seniority level Director

• Employment type Full-time

• Job function Information Technology
• Industries Technology, Information and Media and Banking

Referrals increase your chances of interviewing at cander by 2x

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

About Moyasar:

At Moyasar Financial Company, we build innovative and reliable payment solutions that empower businesses to grow and operate efficiently. As a fast-growing fintech company, we are looking for a Technical Support Specialist to join our team and play a vital role in supporting merchants during integration and resolving technical challenges quickly and efficiently.

Role Overview:

As a Technical Support Specialist, you will support our merchants during the integration process, troubleshoot technical issues, and provide expert-level assistance. This is a hands-on, technical role ideal for someone who is proactive, fast at problem-solving, and eager to learn.

Key Responsibilities:

• Provide technical support to merchants during the onboarding and integration stages.
• Troubleshoot and resolve API, SDK, or platform-related issues.
• Communicate technical concepts clearly to non-technical users.
• Collaborate with the engineering team to escalate and resolve complex issues.
• Continuously learn and adapt to new technologies and tools.
• Ensure timely and high-quality responses to support tickets and inquiries.

Requirements:

• Bachelor degree majoring, IT, IS, MIS, and related.
• 1–2 years of experience in a technical support or developer support role
• Proficiency in multiple programming languages
• Strong problem-solving skills and ability to work under pressure
• Quick learner with a passion for technology and customer success
• Excellent communication skills in both English and Arabic
• Experience in fintech or financial services is
  preferred

Operation

Division

IT & Technical

Location

Closing Date

06-May-2025

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region’s first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Read more here: Zain Overview

This role will be part of Zain Bahrain's Subsidiary Fintech Company - "Bede"

Bede, the fintech arm of Zain Bahrain, is a dynamic startup revolutionizing personal finance through Bahrain’s first Shariah-compliant Islamic financing app. Licensed and regulated by the Central Bank of Bahrain, Bede is committed to creating an inclusive platform that offers practical solutions tailored to real customer needs.

With a focus on customer centricity, strategic partnerships, and digital innovation, Bede aims to guide individuals toward growth and success by leveling the playing field for all.

The Head of IT in Bede is responsible for leading the overall technology vision, strategy, and execution for a cutting-edge fintech application specializing in microfinance, cards, and digital payment solutions. This role includes overseeing development, infrastructure, security, and support functions while ensuring high platform availability, scalability, and regulatory compliance. The head will work closely with executive leadership to align technology with business goals and drive innovation in financial services.

1. Education: Bachelor’s degree in IT, Computer Science, Fintech or any related field. Fintech related Masters preferred.
2. Experience: 10-15+ years of experience in a similar role. Fintech Experience is highly preferred.
3. Technical Skills:
   • Technology Strategy & Leadership: Strong strategic thinking, leadership, and experience with emerging technologies like AI, blockchain, and data analytics.
   • Cloud & Infrastructure Management: Expertise in cloud platforms (AWS, Azure, GCP), microservices, and ensuring high availability and scalability.
   • Security & Compliance: Knowledge of PCI-DSS, ISO, cybersecurity frameworks, and financial regulations.
   • DevOps & Agile Practices: Ability to drive agile methodologies and DevOps for efficient product development.
   • Team & Vendor Management: Leadership in managing tech teams and vendor relationships, alongside budgeting and cost optimization.
   • Innovation: Ability to integrate new payment technologies like open banking, digital wallets, and AI-driven risk models.
   • Critical Thinking
   • Customer Focus and Support
   • Market Analysis and Knowledge
   • Problem Analysis and Resolution

1. Define and execute the technology roadmap to support business objectives and drive innovation in microfinance, card services, and digital payments.
2. Establish and maintain a scalable, secure, and high-performance fintech platform, ensuring reliability, efficiency, and compliance with financial regulations.
3. Drive digital transformation by leveraging emerging technologies such as AI, blockchain, and data analytics to enhance financial products.
4. Ensure alignment between business, product, and technology teams, optimizing digital service delivery.
5. Establish agile and DevOps best practices to accelerate product development and deployment cycles.
6. Development & Infrastructure Management: Build and lead a high-performing technology team, including software engineers, infrastructure specialists, and security experts.
7. Oversee the architecture, development, and deployment of fintech products, ensuring seamless integration of microfinance, payment, and card processing solutions.
8. Ensure high platform availability (99.99% uptime), robust disaster recovery mechanisms, and high-load scalability to support transaction-heavy services.
9. Champion the use of cloud-native architectures (AWS, Azure, GCP) and containerized microservices for operational resilience.
10. Lead initiatives to automate processes, improve deployment efficiency, and enhance system observability.
11. Security, Compliance & Risk Management: Implement and maintain bank-grade security standards, ensuring compliance with PCI-DSS, ISO, and financial regulations in fintech.
12. Develop a cybersecurity framework to protect user data, prevent fraud, and mitigate risks related to payment transactions.
13. Ensure regulatory compliance with central banks, financial authorities, and payment networks, working closely with legal and compliance teams.
14. Oversee incident response management and security audits to continuously improve platform security posture.
15. Support Functions & Operational Excellence: Establish 24/7 monitoring, support, and IT operations teams to ensure continuous service availability and rapid issue resolution.
16. Implement ITSM (IT Service Management) best practices to enhance user support, system maintenance, and platform reliability.
17. Oversee SLA (Service Level Agreements) and uptime commitments, ensuring seamless financial transactions for customers.
18. Direct the deployment of customer support automation tools, including AI chatbots and self-service portals, to enhance the fintech experience.
19. Explore and integrate new payment technologies, including open banking APIs, digital wallets, BNPL (Buy Now Pay Later), and blockchain-based solutions.
20. Oversee the adoption of AI-driven risk assessment models to enhance credit scoring and fraud detection in microfinance.
21. Evaluate the reduction of physical financial service centers by leveraging digital-first strategies and customer self-service platforms.
22. Define budgeting and cost optimization strategies for technology investments and infrastructure expansion.
23. Manage relationships with technology vendors, cloud service providers, and third-party payment processors.
24. Optimize cost per transaction and per channel, ensuring efficiency in digital customer acquisition and service delivery.
25. Service Delivery Enhancement & Technology Utilization: Evaluate and enhance service providers' SLAs, ensuring high-quality technical development and adherence to performance standards.
26. Oversee IT setup processes to ensure seamless integration of new technologies and efficient deployment of systems.
27. Continuously improve Network Operations Center (NOC) services to ensure real-time monitoring and rapid resolution of technical issues.
28. Ensure application stability and efficiency by monitoring system performance and implementing effective solutions.
29. Lead the planning and implementation of the Bede IT department setup, ensuring compliance with regional regulations and operational efficiency.
30. Develop a roadmap for sprint development, optimizing resource utilization, timelines, and prioritization of tasks.
31. Foster a fast, agile, and adaptive approach to technological adoption and system improvements.
32. Address customer journey issues by collaborating with relevant teams to enhance user experiences and streamline processes.

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application, you would need the following document(s):