What Jobs are available for IT Troubleshooting in Bahrain?
Showing 1252 IT Troubleshooting jobs in Bahrain
Customer Support Specialist - Technical Troubleshooting
1010 Riffa, Southern
BHD25000 annum +
WhatJobs Direct
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dedicated and technically adept Customer Support Specialist to join their remote support team, serving customers in **Riffa, Southern, BH**, and beyond. This role is crucial for providing exceptional technical assistance and ensuring customer satisfaction with our client's software products. You will be responsible for diagnosing and resolving a wide range of technical issues via phone, email, and chat, offering clear, concise, and helpful solutions. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong aptitude for troubleshooting complex technical problems.
Key Responsibilities:
Key Responsibilities:
- Provide first-line technical support to customers, addressing inquiries and resolving issues related to our client's software products.
- Diagnose hardware and software issues, guiding customers through step-by-step solutions.
- Effectively document customer interactions, issues, and resolutions in the CRM system.
- Escalate complex technical problems to senior support engineers or development teams when necessary.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Maintain a high level of customer satisfaction by providing prompt, professional, and courteous service.
- Identify trends in customer issues and provide feedback to product development teams for continuous improvement.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Stay current with product updates and new features to provide accurate support.
- Assist customers with account management and general inquiries as needed.
- High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus.
- Minimum of 2 years of experience in a technical support or customer service role, preferably in a software environment.
- Strong understanding of computer hardware, operating systems (Windows, macOS), and common software applications.
- Excellent troubleshooting and problem-solving skills.
- Exceptional communication skills, both verbal and written, with the ability to explain technical concepts clearly to non-technical users.
- Patience, empathy, and a customer-centric attitude.
- Ability to work independently and manage time effectively in a remote work setting.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is highly desirable.
- Proficiency in troubleshooting network connectivity issues is an advantage.
- Fluent in English; Arabic language proficiency is a plus.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Specialist - Technical Troubleshooting
7100 Hoora, Capital
BHD35000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a rapidly growing software company, is seeking a dedicated and empathetic Customer Support Specialist to join their dynamic team. This role is crucial in ensuring our users receive timely and effective assistance with our cutting-edge products. You will be based in Hamad Town, Northern, BH , providing comprehensive support across various channels, including phone, email, and chat. The ideal candidate will possess excellent communication skills, a patient demeanor, and a passion for problem-solving. You will be responsible for diagnosing and resolving customer issues, answering product-related questions, and guiding users through troubleshooting processes. A strong technical aptitude is essential, as you will be working with complex software applications. Your ability to translate technical information into clear, understandable instructions for non-technical users will be key. This hybrid role allows for a balance between in-office collaboration and the flexibility of remote work, offering the best of both worlds. You will be part of a supportive team environment, with ample opportunities for professional growth and development. We are looking for individuals who are proactive, detail-oriented, and committed to delivering exceptional customer experiences. Understanding customer needs and providing solutions that exceed expectations are core to this position. The ability to manage multiple inquiries simultaneously while maintaining a high standard of service is critical. This role involves staying updated on product updates and new features to effectively support our user base.
Key Responsibilities:
Key Responsibilities:
- Respond to customer inquiries and resolve technical issues via phone, email, and chat.
- Diagnose and troubleshoot software-related problems, providing clear and concise solutions.
- Guide customers through product features, setup, and usage.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate complex issues to appropriate internal teams when necessary.
- Contribute to the knowledge base by creating and updating support articles.
- Identify trends in customer issues and provide feedback to product development teams.
- Ensure customer satisfaction by delivering timely and effective support.
- Maintain a high level of product knowledge and technical expertise.
- Participate in ongoing training sessions to enhance skills and product understanding.
- Proven experience in customer support or a technical helpdesk role.
- Excellent problem-solving and analytical skills.
- Strong verbal and written communication skills.
- Patience, empathy, and a customer-centric attitude.
- Proficiency with CRM software and ticketing systems.
- Ability to explain technical concepts to non-technical users.
- Experience with (Specific Software Type, e.g., SaaS applications) is a plus.
- High school diploma required; associate's or bachelor's degree preferred.
- Ability to work effectively in a hybrid environment.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
System Administrator
BHD62400 - BHD104000 Y
Computer World S.P.C.
Posted today
Job Viewed
Job Description
We are looking for a System Administrator with 2–5 years of experience in managing IT infrastructure, both on-premise and cloud-based. The ideal candidate will have strong hands-on knowledge of AWS, Microsoft technologies including Hyper-V, M365, and Windows Server. This is a 6-month contract position, with an immediate start. Preference will be given to locally available candidates.
Job Types: Full-time, Contract
Contract length: 6 months
Pay: From BD per month
Application Question(s):
- Where are you located currently?
- Joining time?
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Senior Customer Support Specialist - Technical Troubleshooting
20210 Amwaj Islands
BHD50000 Annually
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative technological solutions, is seeking a dedicated and highly skilled Senior Customer Support Specialist to join their team in Isa Town, Southern, BH . This role is integral to ensuring our customers receive timely, effective, and expert support for our diverse product suite. The successful candidate will be responsible for handling complex technical inquiries, troubleshooting intricate issues, and providing comprehensive solutions to ensure customer satisfaction and retention. You will act as a point of escalation for junior support staff, offering guidance and expertise. The ideal candidate will possess a deep understanding of our products, excellent diagnostic skills, and a passion for customer service. Responsibilities include resolving customer issues via phone, email, and chat, documenting support interactions, identifying recurring problems, and providing feedback to the product development team for continuous improvement. You will also contribute to the creation and maintenance of knowledge base articles and support documentation. This position requires strong analytical abilities, patience, and the capacity to explain technical concepts clearly to users with varying levels of technical proficiency. A commitment to delivering an exceptional customer experience is paramount. This is an exciting opportunity to become a key member of a customer-centric organization, contribute to product enhancement, and help maintain our reputation for outstanding service. We are looking for a proactive problem-solver with a strong work ethic and a dedication to exceeding customer expectations. The hybrid work model offers a balance of on-site collaboration and remote flexibility, ensuring optimal operational effectiveness and employee well-being. Your expertise will be vital in supporting our growing customer base and ensuring they derive maximum value from our solutions. The role demands an individual who can manage multiple tasks efficiently, prioritize effectively, and maintain a calm and professional demeanor under pressure, all while championing the needs of our valued customers.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Remote Customer Support Specialist - Technical Troubleshooting
2750 Hamad Town, Northern
BHD28000 Annually
WhatJobs
Posted 13 days ago
Job Viewed
Job Description
Our client is actively seeking dedicated and technically adept Customer Support Specialists to join their growing remote team. This role is entirely remote, allowing you to provide exceptional technical assistance to our customers from the comfort of your home office. You will be the first point of contact for customers experiencing issues with our software and hardware products, responsible for diagnosing problems, providing clear and concise solutions, and ensuring a high level of customer satisfaction. Your primary duties will involve responding to customer inquiries via phone, email, and chat, troubleshooting technical issues, guiding users through product functionalities, and escalating complex problems to senior support staff when necessary. A strong understanding of common technical issues, operating systems, and basic networking concepts is essential. You must possess excellent communication skills, with the ability to explain technical concepts in a simple and understandable manner to non-technical users. Patience, empathy, and a genuine desire to help customers resolve their problems are paramount. This role requires self-motivation, excellent time management skills, and the ability to maintain a positive attitude while handling challenging customer interactions. You will be provided with comprehensive training on our products and support tools. Continuous learning and staying updated with product updates and new features will be crucial for success. Join a supportive and collaborative remote team environment where your contributions directly impact customer loyalty and product success.
Responsibilities:
Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Troubleshoot and resolve customer issues related to software, hardware, and account management.
- Guide customers through product features, functionalities, and troubleshooting steps.
- Accurately document all customer interactions, issues, and resolutions in the CRM system.
- Escalate unresolved technical issues to appropriate internal teams.
- Identify recurring customer issues and provide feedback to product development teams.
- Maintain a high level of customer satisfaction through professional and empathetic support.
- Adhere to established support SLAs and company policies.
- Continuously expand knowledge of company products and services.
- Contribute to the development of knowledge base articles and support documentation.
- Proven experience in a customer support or technical helpdesk role.
- Strong understanding of common technical issues and troubleshooting methodologies.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Familiarity with operating systems (Windows, macOS) and basic networking principles.
- High school diploma or equivalent; Associate's or Bachelor's degree in a relevant field is a plus.
- Ability to work independently, manage time effectively, and maintain focus in a remote environment.
- Patience, empathy, and a customer-centric approach.
- Must have a reliable internet connection and a dedicated workspace.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Senior Customer Support Specialist - Technical Troubleshooting
1095 Askar, Southern
BHD60000 Annually
WhatJobs
Posted 14 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and technically proficient Senior Customer Support Specialist to join their client-focused team in Janabiyah, Northern, BH . This role is essential for providing advanced technical assistance and resolving complex customer issues related to their suite of software products. You will be the primary point of contact for escalated support requests, ensuring timely and effective resolution while maintaining the highest levels of customer satisfaction.
Key responsibilities include diagnosing and troubleshooting intricate technical problems reported by customers across various channels, including phone, email, and chat. You will meticulously document customer interactions, technical issues, and resolutions in the CRM system. This role requires the ability to analyze technical data, identify root causes of recurring issues, and collaborate with engineering and product teams to implement long-term solutions. You will also be involved in creating and updating support documentation, knowledge base articles, and training materials to empower both customers and junior support staff. Providing training and mentorship to junior support specialists is a key aspect of this senior position.
The ideal candidate will have a Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. A minimum of 5 years of experience in customer support or technical helpdesk roles, with a strong focus on troubleshooting complex software or hardware issues, is required. Demonstrable expertise in diagnosing and resolving technical problems, a solid understanding of operating systems (Windows, macOS, Linux), and networking fundamentals are essential. Proficiency with CRM software and ticketing systems (e.g., Zendesk, ServiceNow) is mandatory. Excellent problem-solving, analytical, and critical thinking skills are crucial. Outstanding communication, active listening, and interpersonal skills are necessary to effectively interact with customers of varying technical expertise. The ability to remain calm and professional under pressure is vital. Experience in SaaS environments is highly desirable. This is an excellent opportunity to advance your career in a supportive and challenging environment.
Key responsibilities include diagnosing and troubleshooting intricate technical problems reported by customers across various channels, including phone, email, and chat. You will meticulously document customer interactions, technical issues, and resolutions in the CRM system. This role requires the ability to analyze technical data, identify root causes of recurring issues, and collaborate with engineering and product teams to implement long-term solutions. You will also be involved in creating and updating support documentation, knowledge base articles, and training materials to empower both customers and junior support staff. Providing training and mentorship to junior support specialists is a key aspect of this senior position.
The ideal candidate will have a Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. A minimum of 5 years of experience in customer support or technical helpdesk roles, with a strong focus on troubleshooting complex software or hardware issues, is required. Demonstrable expertise in diagnosing and resolving technical problems, a solid understanding of operating systems (Windows, macOS, Linux), and networking fundamentals are essential. Proficiency with CRM software and ticketing systems (e.g., Zendesk, ServiceNow) is mandatory. Excellent problem-solving, analytical, and critical thinking skills are crucial. Outstanding communication, active listening, and interpersonal skills are necessary to effectively interact with customers of varying technical expertise. The ability to remain calm and professional under pressure is vital. Experience in SaaS environments is highly desirable. This is an excellent opportunity to advance your career in a supportive and challenging environment.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Remote Customer Support Specialist - Technical Troubleshooting
701 Durrat Al Bahrain
BHD15 Hourly
WhatJobs
Posted 18 days ago
Job Viewed
Job Description
Our client is seeking dedicated and highly skilled Remote Customer Support Specialists to join their growing global team. In this fully remote position, you will be the primary point of contact for customers, providing exceptional technical support and troubleshooting for our innovative software products. Your mission is to resolve customer issues efficiently and effectively, ensuring a positive and seamless user experience. This role requires a deep understanding of our product suite, excellent communication abilities, and a passion for helping others. You will handle a variety of inquiries via phone, email, and chat, meticulously documenting each interaction and resolution in our CRM system.
Key responsibilities include diagnosing complex technical problems, guiding customers through step-by-step solutions, and escalating issues to higher-level support when necessary. You will also contribute to our knowledge base by creating and updating support articles and FAQs, empowering customers to find answers independently. Proactive engagement with customers to identify potential issues and offer preventative solutions is highly valued. The ideal candidate is a self-starter, capable of managing their time effectively in a remote work environment, and thrives in a fast-paced setting. A strong analytical mindset and the ability to think critically under pressure are essential. We are looking for individuals who are patient, empathetic, and committed to providing outstanding service. Previous experience in a technical support role, particularly with SaaS products, is a significant advantage. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred, but equivalent practical experience will be strongly considered. You must have a reliable internet connection and a dedicated, quiet workspace. Join our client's mission to deliver unparalleled customer support from anywhere in the world.
Key responsibilities include diagnosing complex technical problems, guiding customers through step-by-step solutions, and escalating issues to higher-level support when necessary. You will also contribute to our knowledge base by creating and updating support articles and FAQs, empowering customers to find answers independently. Proactive engagement with customers to identify potential issues and offer preventative solutions is highly valued. The ideal candidate is a self-starter, capable of managing their time effectively in a remote work environment, and thrives in a fast-paced setting. A strong analytical mindset and the ability to think critically under pressure are essential. We are looking for individuals who are patient, empathetic, and committed to providing outstanding service. Previous experience in a technical support role, particularly with SaaS products, is a significant advantage. A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred, but equivalent practical experience will be strongly considered. You must have a reliable internet connection and a dedicated, quiet workspace. Join our client's mission to deliver unparalleled customer support from anywhere in the world.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest It troubleshooting Jobs in Bahrain !
6
Remote Customer Support Specialist - Technical Troubleshooting
1175 Jbeil
BHD55000 Annually
WhatJobs
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking a highly empathetic and technically proficient Remote Customer Support Specialist to join their dedicated support team. This is a fully remote position, offering the flexibility to work from home while providing essential technical assistance to our valued customers. You will be the first point of contact for customers experiencing issues, guiding them through troubleshooting steps and ensuring a positive resolution. Excellent communication skills and a patient, customer-centric approach are paramount for this role.
Responsibilities:
Qualifications:
This remote role is an excellent opportunity for individuals passionate about technology and customer service to build a rewarding career. Join our client and make a difference in customers' experience from the comfort of your own home.
Responsibilities:
- Provide prompt and effective customer support via phone, email, and chat.
- Diagnose and troubleshoot technical issues related to software, hardware, or services.
- Guide customers through step-by-step solutions to resolve their problems.
- Document customer interactions, issues, and resolutions accurately in the CRM system.
- Escalate complex issues to higher-level support or relevant departments when necessary.
- Educate customers on product features and best practices to prevent future issues.
- Contribute to the creation and maintenance of knowledge base articles and FAQs.
- Gather customer feedback and report common issues or trends to the product team.
- Maintain a high level of customer satisfaction through efficient and friendly service.
- Adhere to support SLAs and company policies.
- Participate in team meetings and training sessions to stay updated on products and support procedures.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Minimum of 2 years of experience in customer support, technical support, or a similar client-facing role.
- Strong understanding of common software applications and operating systems.
- Excellent verbal and written communication skills.
- Patience, empathy, and a strong desire to help customers.
- Ability to explain technical concepts clearly to non-technical users.
- Proficiency with CRM software and ticketing systems.
- Strong organizational and multitasking skills.
- Ability to work independently and manage time effectively in a remote setting.
- Reliable internet connection and a dedicated, quiet workspace.
- Problem-solving aptitude.
This remote role is an excellent opportunity for individuals passionate about technology and customer service to build a rewarding career. Join our client and make a difference in customers' experience from the comfort of your own home.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
7
Senior Customer Support Specialist - Technical Troubleshooting
223 Galali
BHD60000 Annually
WhatJobs
Posted 23 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a dedicated and experienced Senior Customer Support Specialist to join their hybrid team. This role is integral to ensuring our customers receive timely, effective, and high-quality technical assistance. You will be responsible for troubleshooting complex software issues, guiding users through resolution steps, and acting as a point of escalation for challenging customer inquiries. The ideal candidate possesses a strong technical aptitude, excellent problem-solving skills, and a passion for delivering outstanding customer service. You will work closely with engineering and product development teams to identify recurring issues and contribute to product improvement feedback. Your responsibilities will include managing support tickets via our ticketing system, documenting solutions, creating knowledge base articles, and conducting customer training sessions. This hybrid role requires you to be available for both remote work and occasional on-site presence in our office located in **Sanad, Capital, BH**, for team meetings and critical support events. We are looking for individuals who can manage their time effectively, maintain high standards of service, and contribute positively to a collaborative team environment. A deep understanding of our client's software products and the ability to explain technical concepts in clear, understandable terms are essential. Success in this position hinges on your ability to empathize with customers, patiently guide them through technical challenges, and ensure their continued satisfaction with our services. If you are a proactive problem-solver with a commitment to customer success, we encourage you to apply.
Responsibilities:
Qualifications:
Responsibilities:
- Provide advanced technical support and troubleshooting for software products.
- Respond to customer inquiries via email, phone, and chat in a timely and professional manner.
- Diagnose and resolve complex technical issues, escalating to higher-level support when necessary.
- Document all customer interactions, issues, and resolutions in the support ticketing system.
- Create and maintain comprehensive knowledge base articles and user guides.
- Assist in training new support staff on products and procedures.
- Collaborate with engineering teams to report bugs and suggest product enhancements.
- Ensure customer satisfaction by providing effective and timely solutions.
- Participate in on-site team meetings and training sessions as required.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in technical customer support or helpdesk roles.
- Proven ability to troubleshoot complex software issues.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Familiarity with (Specific Software/Technologies relevant to the client).
- Strong problem-solving and analytical skills.
- Ability to work effectively in a hybrid work environment.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
Lead Customer Support Specialist - Technical Troubleshooting
1600 Muharraq, Muharraq
BHD50000 Annually
WhatJobs
Posted 24 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Lead Customer Support Specialist to manage their customer service operations in Muharraq, Muharraq, BH . This role is based in-office and requires a hands-on approach to leading a team of support professionals. You will be responsible for ensuring the highest level of customer satisfaction by resolving technical issues, managing support escalations, and developing efficient support workflows. Key duties include training and mentoring support staff, monitoring team performance, analyzing customer feedback to identify areas for improvement, and developing comprehensive knowledge base articles. You will also act as a point of escalation for complex customer inquiries and work closely with other departments, such as product development and sales, to address customer needs and enhance the overall customer experience. The ideal candidate will have a proven track record in customer service management, with a strong emphasis on technical support and troubleshooting. Excellent communication, interpersonal, and problem-solving skills are essential. A Bachelor's degree in a relevant field is preferred, along with a minimum of 5 years of experience in customer service, with at least 2 years in a supervisory or lead role. Experience with CRM software and helpdesk ticketing systems is required. You should be passionate about customer advocacy and possess a strong understanding of service excellence principles. This role presents a fantastic opportunity for a motivated individual to make a significant impact on customer loyalty and business success.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
9