571 IT Troubleshooting jobs in Bahrain

• Provide technical support and troubleshooting to customers via phone, email, and chat.
• Guide customers through product setup, installation, and usage.
• Identify, diagnose, and resolve technical issues effectively.
• Document customer interactions, issues, and resolutions in the CRM system.
• Escalate complex technical problems to appropriate teams.
• Maintain a high level of customer satisfaction and service quality.
• Stay up-to-date with product knowledge and support resources.
• Contribute to the knowledge base with solutions to common issues.
• Follow communication guidelines and company policies.
• Adhere to remote work best practices and maintain productivity.

• High School Diploma or equivalent; Associate's or Bachelor's degree preferred.
• Minimum of 3 years of experience in customer service or technical support.
• Demonstrated ability to troubleshoot technical problems.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Proficiency with helpdesk software and CRM systems.
• Ability to work independently and manage time effectively in a remote setting.
• Patience and empathy when dealing with customers.
• Tech-savvy with a passion for learning new technologies.

• Provide advanced technical support and troubleshooting for complex software issues via multiple channels, including phone, email, and chat.
• Diagnose, replicate, and resolve software defects and customer-reported problems efficiently and accurately.
• Escalate unresolved issues to appropriate engineering or development teams, providing detailed information and context.
• Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides to empower users and internal teams.
• Identify recurring customer issues and provide feedback to product management and development teams for product improvement.
• Train and mentor junior support specialists, sharing best practices and technical expertise.
• Manage customer escalations with a high degree of professionalism and empathy, ensuring customer satisfaction.
• Monitor support queues and ensure timely responses and resolutions to customer inquiries.
• Collaborate with cross-functional teams (e.g., Sales, Product, Engineering) to ensure a seamless customer experience.
• Contribute to the continuous improvement of support processes, tools, and customer service strategies.
• Proactively identify opportunities to enhance customer success through effective use of the software.
• Analyze support metrics and trends to identify areas for improvement in product performance and user experience.
• Assist in the onboarding and training of new support team members.
• Maintain accurate and detailed records of customer interactions and resolutions in the CRM system.

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• A minimum of 5 years of experience in technical customer support, helpdesk operations, or a similar role, preferably within the SaaS industry.
• Proven expertise in troubleshooting complex software applications and operating systems.
• Strong understanding of database concepts, APIs, and cloud technologies is a plus.
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Exceptional communication, interpersonal, and active listening skills.
• Ability to explain technical concepts clearly to both technical and non-technical audiences.
• Experience with CRM systems (e.g., Zendesk, Salesforce) and ticketing systems.
• Ability to manage time effectively, prioritize tasks, and work under pressure.
• Customer-centric mindset with a strong commitment to delivering outstanding service.
• Experience in training or mentoring team members is highly desirable.

Job Description

A System Administrator is an information technology (IT) professional who makes sure an organization’s computer systems are functioning and meet the needs of the organization. Sysadmins support, troubleshoot, and maintain computer servers and networks.

1. Install and configure software and hardware.
2. Manage on-premises and cloud servers and storage.
3. Manage and maintain Active Directory.
4. Manage and maintain Windows & Linux server OS.
5. Manage Microsoft Office365 Admin account.
6. Manage AWS accounts.
7. Set up accounts and workstations.
8. Monitor performance and maintain systems according to requirements.
9. Troubleshoot issues and outages.
10. Ensure security through access controls, backups, and antivirus server.
11. Upgrade systems with new releases and models.
12. Develop expertise to train staff on new technologies.
13. Build an internal wiki with technical documentation, manuals, and IT policies.
14. Set up new users and give them access to the intranet.
15. Manage and maintain the file servers.
16. Employ the latest security protocols.

1. Proven experience as a System Administrator, Network Administrator, or similar role.
2. Experience with servers, storage devices, and patch management.
3. Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery.
4. Familiarity with various operating systems and platforms.
5. Resourcefulness and problem-solving aptitude.
6. Excellent communication skills.

1. BSc/BA in Information Technology, Computer Science, or a related discipline; professional certification (e.g. Microsoft Certified Systems Administrator (MCSA) and AWS certified) is a plus.

1. Minimum 3 years progressive experience in system administration and technical support.

1. Good communication skills.
2. Must be fluent in English (speaking, reading, and writing) and preferably Arabic.
3. Microsoft MCSE certification or similar.
4. Linux (RHCSA) certification or similar.
5. AWS certification is a plus.
6. Availability outside of working hours to resolve emergency issues promptly.
7. Excellent critical thinking and problem-solving skills.
8. Patient and professional demeanor, with a can-do attitude.

Roles and Responsibilities:

1. Install and configure software and hardware
2. Manage network servers and technology tools
3. Set up accounts and workstations
4. Monitor performance and maintain systems according to requirements
5. Troubleshoot issues and outages
6. Ensure security through access controls, backups and firewalls
7. Upgrade systems with new releases and models
8. Develop expertise to train staff on new technologies
9. Create technical documentation, manuals, reports and IT policies

Skills required:

• Excellent communication skills
• Smart personality
• Troubleshooting
• Can do L1 support
• Vendor management
• Asset management

Qualifications: Minimum bachelor's degree in relevant field. Candidates with MCSA/MCSE will be given preference.

Bank ABC seeks to recruit a System Administrator and Automation Specialist in the Group Information Technology Department based in our Head Office in Bahrain.

Responsibilities of the role:
Reporting to the Automation Lead, the job holder will be responsible for the following:

• Manage all IT operations jobs like End of Days, Start of Days, File transfers etc. Via Control-M.
• Control-M application software Installation, Configuration, Deployment and upgrades.
• Advise on improving the way of working bringing an automation-based perspective, proactively suggesting areas of improvements.
• Ensure all the Control-M components are always designed and implemented with a High Availability concept and increasing overall process resiliency.
• Should be work with Operating System like Solaris, Linux, Aix and Windows.
• Scripting in various platforms and languages (powershell, bash etc.) to automate operations within Control-M jobs
• Install and manage Control-M modules i.e., Control-M for backups, Control-M for OS, Control-M for Database, Control M for applications.
• Installing Control-M Server, EM and Agents (Windows, Unix and Linux) along with monitoring and troubleshooting.
• Keep everything documented and all documents constantly up-to-date to let team aware of how procedures are running.
• Manage the complete Control-M infrastructure in the Bank like Installation, Upgrade, Configuration of Control-M Workload Automation tool version 8/9+/Future versions.
• Running all operation tasks on all Banking applications including Development, Test, UAT/SIT & Production environments.
• To the maximum extent automate the above operations and other tasks under Control-M
• Document all tasks configured under Control-M with contingency plan of running the above Jobs manually in case Control-M is not available.
• Utilize the full functionality available under Control-M to innovate and make better all the tasks running in GPH.
• Configure Reports on Control-M to report on all operations being performed under Control-M to higher management
• Enhance the reports available in Control-M or build Custom reports by using 3rd party tools like Crystal Report
• Integrate Control-M with Backup software to make backups part of End of Day Workflow
• Be part of operations team for smooth running of operations in GPH
• Be part of project team to automate tasks on new products
• Support any Disaster Recovery and Business Continuity Test activities.
• Monitor the alerts and ensure service availability for 24x7 hours.
• Co-ordinate the patch / vulnerabilities management .
• Willing to work in shifts (8 hour shifts rotated weekly)

• 2-5 years of proven IT Operations related experiences with Unix/Linux & Windows System Administration experience, 2+ years programming experience with proficiency in Unix Shell (Korn, C, Bash) scripting
• A minimum of a Bachelors Degree in Computer Science or equivalent
• Solid experience working as a Control-M Scheduler in a distributed environment of Windows/Linux/Solaris/AIX
• Knowledge of crystal report and other tools to generate customized report on end of day and other banking operations from Control-M
• Experience working in financial services, banking or other fast paced 24/7 regulated financial organizations
• Excellent customer service and interpersonal skills
• Excellent verbal and written communication skills
• Strong documentation and automation skills
• Excellent troubleshooting, root cause analysis and permanent problem resolution skills
• Ability to handle multiple tasks in a fast-paced environment
• Data Center Operations experience in monitoring, incident handling and escalation for Control-M jobs
• Database knowledge Oracle/SQL, IT Certifications and other certification like ITIL, PMP etc.
• Experience on Hybrid Cloud environments and certifications on AWS or Azure.

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) orPaste resume

Bank ABC seeks to recruit a System Administrator & Automation Specialist in the Group Information Technology Department based in our Head Office, in Bahrain.

Responsibilities of the role:

Reporting to the Automation Lead, the job holder will be responsible for the following:

• Manage all IT operations jobs like End of Days, Start of Days, File transfers etc. Via Control-M.
• Control-M application software Installation, Configuration, Deployment and upgrades.
• Advise on improving the way of working bringing an automation-based perspective, proactively suggesting areas of improvements.
• Ensure all the Control-M components are always designed and implemented with a High Availability concept and increasing overall process resiliency.
• Should be work with Operating System like Solaris, Linux, Aix and Windows.
• Scripting in various platforms and languages (powershell, bash etc.) to automate operations within Control-M jobs
• Install and manage Control-M modules i.e., Control-M for backups, Control-M for OS, Control-M for Database, Control M for applications.
• Installing Control-M Server, EM and Agents (Windows, Unix and Linux) along with monitoring and troubleshooting.
• Keep everything documented and all documents constantly up-to-date to let team aware of how procedures are running.
• Manage the complete Control-M infrastructure in the Bank like Installation, Upgrade, Configuration of Control-M Workload Automation tool version 8/9+/Future versions.
• Running all operation tasks on all Banking applications including Development, Test, UAT/SIT & Production environments.
• To the maximum extent automate the above operations and other tasks under Control-M
• Document all tasks configured under Control-M with contingency plan of running the above Jobs manually in case Control-M is not available.
• Utilize the full functionality available under Control-M to innovate and make better all the tasks running in GPH.
• Configure Reports on Control-M to report on all operations being performed under Control-M to higher management
• Enhance the reports available in Control-M or build Custom reports by using 3rd party tools like Crystal Report
• Integrate Control-M with Backup software to make backups part of End of Day Workflow
• Be part of operations team for smooth running of operations in Group Processing Hub
• Be part of project team to automate tasks on new products
• Support any Disaster Recovery and Business Continuity Test activities.
• Monitor the alerts and ensure service availability for 24x7 hours.
• Co-ordinate the patch / vulnerabilities management.
• Willing to work in shifts (8 hour shifts rotated weekly)

Areas of Knowledge, Qualification and Experience

• 2-5 years of proven IT Operations related experiences with Unix/Linux & Windows System Administration experience, 2+ years programming experience with proficiency in Unix Shell (Korn, C, Bash) scripting
• A minimum of a Bachelors Degree in Computer Science or equivalent
• Solid experience working as a Control-M Scheduler in a distributed environment of Windows/Linux/Solaris/AIX
• Knowledge of crystal report and other tools to generate customized report on end of day and other banking operations from Control-M
• Experience working in financial services, banking or other fast paced 24/7 regulated financial organizations
• Excellent customer service and interpersonal skills
• Excellent verbal and written communication skills
• Strong documentation and automation skills
• Excellent troubleshooting, root cause analysis and permanent problem resolution skills
• Ability to handle multiple tasks in a fast-paced environment
• Data Center Operations experience in monitoring, incident handling and escalation for Control-M jobs
• Database knowledge Oracle/SQL, IT Certifications and other certification like ITIL, PMP etc.
• Experience on Hybrid Cloud environments and certifications on AWS or Azure.

System Administrator & Automation Specialist Bank ABC Manama, Bahrain Apply now Posted 1 month ago Permanent Competitive System Administrator & Automation Specialist Bank ABC Manama, Bahrain Apply now

System Administrator & Automation Specialist

Bank ABC seeks to recruit a System Administrator and Automation Specialist in the Group Information Technology Department based in our Head Office in Bahrain.

Responsibilities of the role:
Reporting to the Automation Lead, the job holder will be responsible for the following:

• Manage all IT operations jobs like End of Days, Start of Days, File transfers etc. Via Control-M.
• Control-M application software Installation, Configuration, Deployment and upgrades.
• Advise on improving the way of working bringing an automation-based perspective, proactively suggesting areas of improvements.
• Ensure all the Control-M components are always designed and implemented with a High Availability concept and increasing overall process resiliency.
• Should be work with Operating System like Solaris, Linux, Aix and Windows.
• Scripting in various platforms and languages (powershell, bash etc.) to automate operations within Control-M jobs
• Install and manage Control-M modules i.e., Control-M for backups, Control-M for OS, Control-M for Database, Control M for applications.
• Installing Control-M Server, EM and Agents (Windows, Unix and Linux) along with monitoring and troubleshooting.
• Keep everything documented and all documents constantly up-to-date to let team aware of how procedures are running.
• Manage the complete Control-M infrastructure in the Bank like Installation, Upgrade, Configuration of Control-M Workload Automation tool version 8/9+/Future versions.
• Running all operation tasks on all Banking applications including Development, Test, UAT/SIT & Production environments.
• To the maximum extent automate the above operations and other tasks under Control-M
• Document all tasks configured under Control-M with contingency plan of running the above Jobs manually in case Control-M is not available.
• Utilize the full functionality available under Control-M to innovate and make better all the tasks running in GPH.
• Configure Reports on Control-M to report on all operations being performed under Control-M to higher management
• Enhance the reports available in Control-M or build Custom reports by using 3rd party tools like Crystal Report
• Integrate Control-M with Backup software to make backups part of End of Day Workflow
• Be part of operations team for smooth running of operations in GPH
• Be part of project team to automate tasks on new products
• Support any Disaster Recovery and Business Continuity Test activities.
• Monitor the alerts and ensure service availability for 24x7 hours.
• Co-ordinate the patch / vulnerabilities management .
• Willing to work in shifts (8 hour shifts rotated weekly)

• 2-5 years of proven IT Operations related experiences with Unix/Linux & Windows System Administration experience, 2+ years programming experience with proficiency in Unix Shell (Korn, C, Bash) scripting
• A minimum of a Bachelors Degree in Computer Science or equivalent
• Solid experience working as a Control-M Scheduler in a distributed environment of Windows/Linux/Solaris/AIX
• Knowledge of crystal report and other tools to generate customized report on end of day and other banking operations from Control-M
• Experience working in financial services, banking or other fast paced 24/7 regulated financial organizations
• Excellent customer service and interpersonal skills
• Excellent verbal and written communication skills
• Strong documentation and automation skills
• Excellent troubleshooting, root cause analysis and permanent problem resolution skills
• Ability to handle multiple tasks in a fast-paced environment
• Data Center Operations experience in monitoring, incident handling and escalation for Control-M jobs
• Database knowledge Oracle/SQL, IT Certifications and other certification like ITIL, PMP etc.
• Experience on Hybrid Cloud environments and certifications on AWS or Azure.