305 Jewelry Customer Service jobs in Bahrain

Customer Service Representative

Manama, Capital Tafaseel Group

Posted 3 days ago

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Job Description

Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

Key Responsibilities:
  1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
  2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
  3. Troubleshoot and resolve customer issues in a professional and empathetic manner
  4. Identify opportunities to upsell or cross-sell relevant products and services
  5. Maintain detailed records of customer interactions and follow-up actions
  6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
  7. Participate in training programs to continuously develop product knowledge and customer service skills
  8. Adhere to company policies, procedures, and quality standards in all customer interactions
  9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience
Required Skills and Qualifications:
  1. Bachelor's degree preferred
  2. 1-2 years of experience in a customer service or call center environment
  3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
  4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
  5. Proficient in using customer relationship management (CRM) software and other relevant technology
  6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
  7. Flexibility to work in shifts, including weekends and holidays, as needed
  8. B2 English Level is a must

Bahraini nationals only

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Customer Service Representative

Manama, Capital Braxtone Group.

Posted 6 days ago

Job Viewed

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Job Description

1. BRIEF DESCRIPTION OF JOB FUNCTION

The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.

This role requires an individual who is self-motivated with high levels of energy and drive. The Call Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.

2. DUTIES ACTUALLY PERFORMED BY THIS POSITION:

  1. Answer all calls within 2 rings
  2. Cordial and positive tone of voice in all calls
  3. Focus on needs of the customer and provide for their queries and requests
  4. Sell, up-sell and cross-sell different products and services to the customer
  5. Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
  6. Data entry
  7. Filing and documentation management
  8. Updating information and ensuring accuracy of data records

1. ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/EXPERIENCE/SKILLS)

  1. Minimum of high school certification
  2. Diploma and some form of work experience is preferred
  3. Strong communication skills
  4. Good selling skills
  5. Positive energy and teamwork ethos
  6. Excellent written and oral communication skills
  7. Strong English language skills
  8. Good understanding of the services
  9. Be highly computer literate, particularly in Microsoft Office Products

2. TYPICAL WORKING CONDITIONS

Normal Working Hours: 40 hours a week

Working Timing: rotating shift.

Work may require occasional weekend and/or evening work.

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This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Manama, Capital Tafaseel BPO

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

Job Summary:
The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.

Key Responsibilities:

  1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
  2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
  3. Troubleshoot and resolve customer issues in a professional and empathetic manner
  4. Identify opportunities to upsell or cross-sell relevant products and services
  5. Maintain detailed records of customer interactions and follow-up actions
  6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
  7. Participate in training programs to continuously develop product knowledge and customer service skills
  8. Adhere to company policies, procedures, and quality standards in all customer interactions
  9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

Required Skills and Qualifications:

  1. Bachelor's degree preferred
  2. 1-2 years of experience in a customer service or call center environment
  3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
  4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
  5. Proficient in using customer relationship management (CRM) software and other relevant technology
  6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
  7. Flexibility to work in shifts, including weekends and holidays, as needed
  8. B2 English Level is a must

Bahraini nationals only

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This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Manama, Capital Healthscope

Posted 20 days ago

Job Viewed

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Job Description

High school diploma or equivalent; additional education or certification in customer service is a plus. Previous experience in customer service or a related field preferred, but not required.

We are seeking a motivated and friendly individual to join our team as a Customer Service Representative. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries efficiently.

Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner.
  • Provide accurate information about our products, services, and policies to assist customers with their needs.
  • Handle and resolve customer complaints or issues effectively, aiming for first-contact resolution whenever possible.
  • Process orders, returns, and exchanges accurately and in a timely manner.
  • Keep detailed records of customer interactions and transactions using our CRM system.
  • Collaborate with other team members and departments to ensure a seamless customer experience.
  • Continuously strive to improve customer satisfaction by identifying areas for enhancement in processes or services.

Benefits and Working Conditions:

  • Competitive salary commensurate with experience.
  • Comprehensive benefits package including health insurance, retirement plans, and paid time off.
  • Opportunities for career advancement and professional development.
  • Supportive and collaborative work environment with a focus on employee well-being.
  • Flexible scheduling options to accommodate work-life balance.
  • Employee discounts on company products or services.
  • Modern and comfortable office space equipped with the latest technology tools to support your work.

Join our team and be part of a company that values its employees and prioritizes customer satisfaction. Apply today to start your rewarding career as a Customer Service Representative!

Job Specification
  • Ability to remain calm and composed under pressure while maintaining a positive attitude.
  • Proficiency in using computers and familiarity with CRM software.
  • Strong problem-solving skills and attention to detail.
  • Flexibility to work in a fast-paced environment and adapt to changing priorities.
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Customer Service Representative

Manama, Capital RESO

Posted 20 days ago

Job Viewed

Tap Again To Close

Job Description

Job Summary:

The Customer Service is responsible for providing exceptional customer service and support to our clients. They are the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive brand experience. The CX Agent plays a crucial role in building and maintaining strong customer relationships.


Key Responsibilities:

  1. Respond to customer inquiries, concerns, and complaints across multiple communication channels (phone, email, chat, social media, etc.)
  2. Provide timely and accurate information to customers, addressing their needs and concerns effectively
  3. Troubleshoot and resolve customer issues in a professional and empathetic manner
  4. Identify opportunities to upsell or cross-sell relevant products and services
  5. Maintain detailed records of customer interactions and follow-up actions
  6. Provide feedback and insights to the management team on customer trends, pain points, and improvement areas
  7. Participate in training programs to continuously develop product knowledge and customer service skills
  8. Adhere to company policies, procedures, and quality standards in all customer interactions
  9. Collaborate with cross-functional teams (e.g., sales, marketing, operations) to enhance the overall customer experience

Required Skills and Qualifications:

  1. Bachelor's degree preferred
  2. 1-2 years of experience in a customer service or call center environment
  3. Strong communication and interpersonal skills, with the ability to adapt communication styles to different customer needs
  4. Excellent problem-solving and critical thinking abilities to handle complex customer inquiries
  5. Proficient in using customer relationship management (CRM) software and other relevant technology
  6. Demonstrated ability to work in a fast-paced, high-volume environment and maintain a positive attitude
  7. Flexibility to work in shifts, including weekends and holidays, as needed
  8. B2 English Level is a must
  9. Bahraini nationals only
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Customer Service Representative

00901 Tubli, Central BHD900 month WhatJobs

Posted today

Job Viewed

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Job Description

full-time
Our client is seeking an enthusiastic and customer-focused Customer Service Representative to join their team in Nuwaidrat, Southern, BH . This role is essential for delivering exceptional service and building strong relationships with clients. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues efficiently, and providing information about our client's products and services. Key duties include responding to customer calls, emails, and chat messages in a timely and professional manner. You will be tasked with identifying customer needs, clarifying information, and providing accurate solutions. The representative will also be responsible for documenting customer interactions and feedback in the CRM system, escalating complex issues to the appropriate departments, and following up to ensure customer satisfaction. A key aspect of this role is maintaining a high level of product knowledge and providing effective troubleshooting support. The ideal candidate will possess outstanding communication skills, both verbal and written, and a friendly, empathetic demeanor. Previous experience in a customer service or call center environment is highly desirable. Strong computer skills and the ability to navigate multiple software systems simultaneously are essential. This position requires patience, problem-solving abilities, and a genuine desire to assist customers. We are looking for individuals who are reliable, organized, and committed to delivering a positive customer experience. Join our client's dedicated team and contribute to their reputation for excellent customer support.
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

402 Zallaq, Southern BHD17 Hourly WhatJobs

Posted today

Job Viewed

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Job Description

full-time
Our client is looking for a friendly and efficient Customer Service Representative to join their dedicated support team in Zallaq, Southern, BH . This role is crucial in ensuring a positive experience for all customers interacting with our company. You will be responsible for handling incoming customer inquiries through various channels, including phone, email, and potentially in-person. Your primary duties will involve addressing customer questions about our products and services, processing orders, managing returns, and resolving complaints in a timely and professional manner. Building strong customer relationships through active listening and providing personalized solutions is key. You will also be expected to maintain accurate customer records in our database and follow company procedures for all customer interactions. Staying informed about our product offerings and any promotional updates is essential to provide accurate information. The ideal candidate possesses excellent communication and interpersonal skills, a positive attitude, and a genuine desire to help people. Previous experience in a customer-facing role is advantageous. A high school diploma or equivalent is required, and proficiency in basic computer applications is necessary. We value individuals who are organized, reliable, and possess strong problem-solving capabilities. This is a great opportunity to be part of a customer-centric organization that values its employees and provides a supportive work environment. We are committed to delivering outstanding service and are looking for team members who share this passion.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and other communication channels.
  • Provide information about products, services, and company policies.
  • Process customer orders, returns, and exchanges accurately.
  • Resolve customer complaints and issues in a professional and efficient manner.
  • Maintain customer records and update information in the database.
  • Build rapport and foster positive relationships with customers.
  • Follow company procedures and guidelines for customer interactions.
  • Identify customer needs and recommend appropriate solutions.
  • Collaborate with team members to ensure seamless customer service.
  • Contribute to a positive and supportive team environment.
Qualifications:
  • High school diploma or equivalent.
  • Previous customer service experience preferred.
  • Excellent communication and interpersonal skills.
  • Strong listening and problem-solving abilities.
  • Proficiency in basic computer applications and data entry.
  • Positive attitude and a willingness to help customers.
  • Ability to manage time effectively and handle multiple tasks.
  • Reliable and punctual with a strong work ethic.
  • Adaptable and able to learn new processes quickly.
  • Team player with a commitment to customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
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Customer Service Representative

Manama, Capital Brecks Group

Posted today

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Job Description

**Job Specific Accountabilities**:

- Provide excellent customer service by attending to incoming calls within the quality guidelines
- Handling and resolving customer complaints to customer satisfaction within the defined authority limits and to escalate as per process
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Ensure quality of inbound / outbound calls by achieving set targets in terms of service standards and customer satisfaction scores
- Contribute to the business by generating new prospects/Leads and upselling for all types of FAB products
- Maintains customer records by updating customer history through service requests/complaints and Notes Maintain confidentiality of the bank’s customers and data
- Ensure the business meets its obligations under the Bank’s Policies and Standards and under local laws/regulations
- Attend to special tasks assigned by team leader and Managers
- Demonstrate flexibility in adhering to your planned/scheduled shifts and on call/ unplanned shifts due to the floor situation for achieving all defined Service Level and Abandoned rates
- Ensure self-punctuality, adherence of policies & procedures and discipline to the Centre

**Qualifications / Minimum Experience**:

- Bachelor degree holder.
- Three years experience as a customer service executive.
- Customer Service, Product Knowledge, Quality Focus, Problem Solving, Documentation Skills, Listening, Phone Skills
- Excellent communication skill in English & Arabic
- Prior experience in handling customer
- High proficient in using excel

**Benefits**
- Insurance
- Free Accommodation
- Transportation
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative (Bahrain)

Manama, Capital RESO

Posted today

Job Viewed

Tap Again To Close

Job Description

BRIEF DESCRIPTION OF JOB FUNCTION

The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.

This role requires an individual who is self-motivated with high levels of energy and drive. The Call Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.


DUTIES ACTUALLY PERFORMED BY THIS POSITION:

  1. Answer all calls within 2 rings
  2. Cordial and positive tone of voice in all calls
  3. Focus on needs of the customer and provide for their queries and requests
  4. Sell, up-sell and cross-sell different products and services to the customer
  5. Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
  6. Data entry
  7. Filing and documentation management
  8. Updating information and ensuring accuracy of data records

ESSENTIAL QUALIFICATION REQUIRED (EDUCATION/ EXPERIENCE/ SKILLS)

  1. Minimum of high school certification
  2. Diploma and some form of work experience is preferred
  3. Strong communication skills
  4. Good selling skills
  5. Positive energy and teamwork ethos
  6. Excellent written and oral communication skills
  7. Strong English language proficiency
  8. Good understanding of the services
  9. Be highly computer literate, particularly in Microsoft Office Products

Typical Working Conditions
Normal Working Hours: 40 hours a week
Working Timing is rotating shift.
Work may require occasional weekend and/or evening work.

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Customer Service Representative (Bahrain)

Manama, Capital Randstad (Schweiz) AG

Posted 6 days ago

Job Viewed

Tap Again To Close

Job Description

1. BRIEF DESCRIPTION OF JOB FUNCTION

The Call Centre Agent is responsible for incoming and outgoing calls. The role involves sales and customer service.

This role requires an individual who is self-motivated with high levels of energy and drive. The Call Centre Agent must have strong communication skills with the ability to maintain good rapport on the phone.

2. DUTIES ACTUALLY PERFORMED BY THIS POSITION:

  1. Answer all calls within 2 rings
  2. Cordial and positive tone of voice in all calls
  3. Focus on needs of the customer and provide for their queries and requests
  4. Sell, up-sell, and cross-sell different products and services to the customer
  5. Ensure the next steps and requirements are aligned and clarified with the customer before the end of the call
  6. Data entry
  7. Filing and documentation management
  8. Updating information and ensuring accuracy of data records

3. ESSENTIAL QUALIFICATIONS REQUIRED (EDUCATION/EXPERIENCE/SKILLS)

  1. Minimum of high school certification
  2. Diploma and some form of work experience are preferred
  3. Strong communication skills
  4. Good selling skills
  5. Positive energy and teamwork ethos
  6. Excellent written and oral communication skills
  7. Strong command of the English language
  8. Good understanding of the services
  9. Highly computer literate, particularly in Microsoft Office products

4. TYPICAL WORKING CONDITIONS

Normal working hours: 40 hours a week

Working hours are rotating shifts.

Work may require occasional weekend and/or evening work

#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
 

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