626 Junior Support jobs in Bahrain

Customer Support Engineer

RESO

Posted 5 days ago

Job Viewed

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Job Description

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purpose - Technical support for Yokogawa products and services. Manage and support all technical support requirements in response Center Middle East & Africa.

Responsibilities:
  • Provide timely and quality technical support to customers in the Middle East and Africa region.
  • Provide technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems including call handling, troubleshooting, investigation, analysis, testing, and resolution of issues reported from customer sites.
  • Deliver customer-centric solutions with close coordination with functional experts.
  • Troubleshoot and maintain cybersecurity solutions at OT infrastructure.
  • Liaise with functional technical centers for delivering timely and quality solutions for customer inquiries.
  • Handle core service functions like warranty, service notes, and service information.
  • Case tracking and KPI management.
  • Provide remote support to customers and internal service engineers for first line support.
  • Execute and maintain secure remote service infrastructure.
  • Analyze network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
  • Troubleshoot Windows platform issues by analyzing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.
Qualification & Experience:
  • Degree in engineering (Instrumentation, electronics or similar).
  • Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Knowledge in network domain concepts, application deployment, OT security applications and systems in the network. Proven experience in service of Yokogawa products.
  • Experience in technical support and familiarity with relevant processes and workflow. Overall experience of 5-8 years.
  • Proven work experience in large Yokogawa installation base customer site maintenance knowledge of BR, OS/AV application patches and hands-on configuration / knowledge of Firewalls & L2/L3 switches.
Skills:
  • Good analytical skills in troubleshooting and investigation of complex issues reported from site.
  • Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain.
  • Passion for customer support.
  • Listening skills with a can-do attitude.
  • Good coordination and interpersonal skills.
  • Effective team player with a proactive approach to all situations.
  • Familiar with maintenance procedures of IA systems at industrial automation facilities.
  • Proven experience in problem-solving with high morality of the customer.
Diversity Statement:
Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

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Customer Support Representative

Manama, Capital RESO

Posted 5 days ago

Job Viewed

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Job Description

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

  • Respond to customer inquiries and resolve issues promptly and professionally
  • Assist with debt collection efforts from delinquent clients
  • Manage accounts receivable, including invoicing, follow-ups, and payment processing
  • Collaborate with the finance team to ensure timely collection of payments
  • Maintain accurate and detailed records of customer interactions and payment transactions
  • Provide feedback on customer service and collection processes for continuous improvement
  • Adhere to company policies, procedures, and regulatory requirements

Qualifications

  • Previous experience in customer service and/or collections preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in using CRM software and other relevant tools
  • Ability to work effectively both independently and as part of a team
  • Knowledge of accounts receivable management and debt collection practices is a plus

If you are interested in this exciting opportunity and meet the qualifications outlined above, we encourage you to apply. We look forward to welcoming a motivated individual to our team who is committed to delivering exceptional customer service and contributing to our financial success.

  • Previous experience in customer service and/or collections preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in using CRM software and other relevant tools
  • Ability to work effectively both independently and as part of a team
  • Knowledge of accounts receivable management and debt collection practices is a plus

If you are interested in this exciting opportunity and meet the qualifications outlined above, we encourage you to apply. We look forward to welcoming a motivated individual to our team who is committed to delivering exceptional customer service and contributing to our financial success. #J-18808-Ljbffr
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Customer Support Representative

Manama, Capital Jobs for Humanity

Posted 5 days ago

Job Viewed

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Job Description

Rowan Energy Norway is a dynamic and innovative company specializing in the oil, energy, gas, and petrochemical sectors. With a strong focus on crude oil drilling, oil exploration, and renewable energy sources, we are committed to delivering sustainable solutions in the energy industry.

At Rowan Energy Norway, we prioritize safety, environmental responsibility, and operational excellence. Our team of highly skilled professionals is driven by a shared vision of delivering superior results while minimizing our ecological footprint. By adhering to strict industry standards and employing advanced technologies, we strive to achieve the highest levels of operational efficiency and environmental stewardship.

Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners.

We are seeking a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling customer inquiries, and assisting with debt collection from delinquent clients and managing accounts receivable. This role plays a crucial part in maintaining positive customer relationships and ensuring timely payment collection.

Key Responsibilities

  • Respond to customer inquiries and resolve issues promptly and professionally
  • Assist with debt collection efforts from delinquent clients
  • Manage accounts receivable, including invoicing, follow-ups, and payment processing
  • Collaborate with the finance team to ensure timely collection of payments
  • Maintain accurate and detailed records of customer interactions and payment transactions
  • Provide feedback on customer service and collection processes for continuous improvement
  • Adhere to company policies, procedures, and regulatory requirements

Qualifications

  • Previous experience in customer service and/or collections preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in using CRM software and other relevant tools
  • Ability to work effectively both independently and as part of a team
  • Knowledge of accounts receivable management and debt collection practices is a plus

If you are interested in this exciting opportunity and meet the qualifications outlined above, we encourage you to apply. We look forward to welcoming a motivated individual to our team who is committed to delivering exceptional customer service and contributing to our financial success.

  • Previous experience in customer service and/or collections preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities and attention to detail
  • Proficiency in using CRM software and other relevant tools
  • Ability to work effectively both independently and as part of a team
  • Knowledge of accounts receivable management and debt collection practices is a plus

If you are interested in this exciting opportunity and meet the qualifications outlined above, we encourage you to apply. We look forward to welcoming a motivated individual to our team who is committed to delivering exceptional customer service and contributing to our financial success.

Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Other
  • Industries Non-profit Organizations

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Customer Support Engineer

Muharraq, Muharraq Yokogawa

Posted 5 days ago

Job Viewed

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Job Description

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Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purpose - Technical support for Yokogawa products and services. Manage and support all technical support requirements in response Center Middle East & Africa.

  • Responsible for providing timely and quality technical support to customers in the Middle East and Africa region.
  • Technical assistance for Yokogawa system products like Centum VP, ProSafe-RS, and subsystems Call handling, troubleshooting, investigation, analysis, testing, and resolution of troubles or nonconformities reported from customer sites. 3. Delivering customer-centric solutions with close coordination with functional experts Troubleshooting and maintenance of cyber security solutions at OT infrastructure Liaising with functional technical centres and escalations for delivering timely and quality solutions for customer inquiries Handling of core service functions like warranty, service notes, and service information.
  • Case tracking and KPI management Remote support to customers and internal service engineers for the first line of support.
  • Execution and maintenance of secure remote service infrastructure.
  • Analyse network issues by assisting engineers in switch configurations for Ethernet sniffing and SPAN and RSPAN configurations.
  • Troubleshoot Windows platform issues by analysing Windows dumps, application crashes, memory leaks, etc. Support for network security solutions like anti-virus, Windows updates, Active Directory, whitelisting, etc.

Qualification & Experience

  • Degree in engineering (Instrumentation, electronics or similar).
  • Good knowledge of Yokogawa DCS, ESD and Asset manager is a must. Good knowledge in network domain concept, application deployment, OT security applications and system in the network Prior proven experience in service of Yokogawa products.
  • Experience in technical support and familiar with relevant processes and workflow. Overall experience of 5-8 years.
  • Proven Work experience in large Yokogawa installation base customer site Maintenance knowledge of BR,OS/AV application patches and Hands on Configuration / knowledge of Firewalls & L2/L3 switches

Skills

  • Good analytical skills in troubleshooting and investigation of complex issues reported from site.
  • Adaptability and quick learner of various products and technologies in the instrumentation and control systems domain Passion for customer support. 3. Listening skill with can-do attitude Good co-ordination and interpersonal skills. 3. Good and effective team player and proactive approach to all situations Familiar with maintenance procedures of IA systems at industrial automation facilities.
  • Past Proven experience in problem solving with high morality of the customer

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

Are you being referred to one of our roles? If so, ask your connection at Yokogawa

about our Employee Referral process!

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries Automation Machinery Manufacturing

Referrals increase your chances of interviewing at Yokogawa by 2x

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Manama, Capital Governorate, Bahrain 2 months ago

Manama, Capital Governorate, Bahrain 4 weeks ago

Manama, Capital Governorate, Bahrain 2 days ago

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Customer Support Specialist

BH107XX Al Hidd BHD18 Hourly WhatJobs

Posted today

Job Viewed

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Job Description

part-time
We are looking for a dedicated and empathetic Customer Support Specialist to join a growing team in Sitra, Capital, BH . This role is crucial in ensuring our customers receive outstanding assistance and have a positive experience with our products and services. You will be the first point of contact for customer inquiries, providing timely and accurate solutions via phone, email, and chat. The ideal candidate possesses excellent communication skills, patience, and a genuine desire to help others. This is an excellent opportunity for individuals seeking flexible working arrangements and a chance to contribute to customer satisfaction in a fast-paced environment.

Responsibilities:
  • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
  • Identify customer needs, clarify information, and troubleshoot issues effectively.
  • Provide accurate product and service information, guiding customers through features and functionalities.
  • Process orders, forms, and applications as needed.
  • Resolve customer complaints, escalating issues to the appropriate department when necessary.
  • Maintain a high level of customer satisfaction through active listening and problem-solving.
  • Document all customer interactions and transactions accurately in the CRM system.
  • Gather customer feedback and relay it to the management team for service improvement.
  • Contribute to building customer loyalty and fostering positive relationships.
  • Adhere to company policies and procedures while providing support.

Qualifications:
  • High school diploma or equivalent; further education or certification in a relevant field is a plus.
  • Proven experience in a customer service or support role.
  • Excellent verbal and written communication skills in English.
  • Proficiency in using CRM software and helpdesk systems.
  • Strong active listening and problem-solving abilities.
  • Patience and a friendly demeanor when dealing with customers.
  • Ability to multitask and manage time effectively in a fast-paced environment.
  • Basic computer literacy and familiarity with common software applications.
  • A positive attitude and a commitment to customer satisfaction.

This position offers a flexible schedule, making it ideal for those seeking part-time employment. Join a supportive team where your contributions directly impact the customer experience. Apply today to become a vital part of our customer support network.
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Customer Support Manager

20301 Sidon BHD65000 Annually WhatJobs

Posted today

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Job Description

full-time
Our client, a rapidly expanding e-commerce platform, is seeking an experienced and dedicated Customer Support Manager to lead their exceptional support team in **Hidd, Muharraq, BH**. This role is crucial for maintaining and enhancing customer satisfaction and loyalty. The Customer Support Manager will be responsible for overseeing daily operations of the customer service department, including managing a team of customer support representatives, setting performance goals, and ensuring adherence to service level agreements (SLAs). You will develop and implement customer support strategies, policies, and procedures to optimize the customer experience across all touchpoints. Key responsibilities include training and coaching team members, handling escalated customer issues, monitoring key performance indicators (KPIs) such as response times and resolution rates, and analyzing customer feedback to identify areas for improvement. You will also collaborate with other departments, such as sales and product development, to ensure a seamless customer journey.

We are looking for individuals with a Bachelor's degree in Business Administration, Communications, or a related field, and a minimum of 5 years of experience in customer service management, preferably within the e-commerce or technology sectors. Proven experience in managing and motivating a team is essential. Strong understanding of customer relationship management (CRM) software and helpdesk systems is required. Excellent communication, interpersonal, problem-solving, and de-escalation skills are vital. The ability to analyze data, identify trends, and implement data-driven improvements is crucial. A passion for delivering outstanding customer service and a proactive approach to problem-solving are highly valued. This position offers a competitive salary, comprehensive benefits, and the opportunity to shape the customer experience for a growing company. Join a team that prioritizes customer satisfaction and innovation.
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Customer Support Specialist

55555 Tubli, Central BHD45000 Annually WhatJobs

Posted today

Job Viewed

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Job Description

full-time
Our client, a dynamic e-commerce platform, is seeking a dedicated Customer Support Specialist to join their team in **Nuwaidrat, Southern, BH**. This role is crucial in ensuring customer satisfaction by providing timely and effective assistance across various communication channels. You will be responsible for responding to customer inquiries via email, phone, and live chat, resolving product and service-related issues, and processing orders, returns, and exchanges. The ideal candidate possesses exceptional communication and interpersonal skills, with a friendly and patient demeanor. You must be adept at de-escalating situations and finding satisfactory solutions for customers. Key responsibilities include maintaining accurate customer records, documenting interactions, and escalating complex issues to the appropriate departments. You will also contribute to improving customer service processes by providing feedback on common issues and suggesting solutions. Proficiency in using CRM software and a strong understanding of customer service best practices are essential. A genuine passion for helping people and a proactive approach to problem-solving are highly valued. A high school diploma or equivalent is required; some college or vocational training in customer service or a related field is preferred. Previous experience in a customer service or call center environment is a significant asset. Strong typing skills and familiarity with common computer applications are also necessary. This is an excellent opportunity to grow within a rapidly expanding company and develop a career in customer relationship management. We are committed to fostering a supportive team environment where your contributions are recognized and valued.
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Customer Support Specialist

67890 Northern, Northern BHD50000 Annually WhatJobs

Posted today

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Job Description

full-time
Our client is seeking a proactive and empathetic Customer Support Specialist to provide exceptional assistance to their valued customers. This remote role involves handling customer inquiries via phone, email, and chat, resolving issues efficiently, and ensuring a positive customer experience. The ideal candidate will possess excellent communication skills, a patient demeanor, and a deep understanding of customer service best practices. Responsibilities include troubleshooting customer problems, providing product information, processing requests, and escalating complex issues to the appropriate departments. You will be expected to maintain detailed records of customer interactions and contribute to the continuous improvement of customer service processes. A strong ability to multitask and adapt to evolving customer needs is essential.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues via phone, email, and chat in a timely and professional manner.
  • Provide accurate product and service information to customers.
  • Troubleshoot technical problems and guide customers through solutions.
  • Process customer requests, orders, and returns efficiently.
  • Escalate complex issues to senior support staff or relevant departments.
  • Document all customer interactions and resolutions in the CRM system.
  • Identify and report recurring customer issues to management.
  • Contribute to the development and maintenance of knowledge base articles.
  • Strive to achieve and exceed customer satisfaction targets.
  • Maintain a positive and helpful attitude in all customer interactions.

Qualifications:
  • High school diploma or equivalent; Associate's or Bachelor's degree preferred.
  • Proven experience in a customer service or technical support role.
  • Excellent verbal and written communication skills.
  • Strong active listening and problem-solving abilities.
  • Proficiency with CRM software and helpdesk systems.
  • Ability to work independently and manage time effectively in a remote environment.
  • Patience, empathy, and a customer-centric approach.
  • Ability to multitask and handle high-volume inquiries.
  • Fast learner and adaptable to new technologies.
  • Reliable internet connection and a dedicated home office setup.

This is an excellent remote opportunity for individuals passionate about helping others and building strong customer relationships. The position is located within the service area of Shakhura, Northern, BH .
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Customer Support Lead

10610 Zinj, Capital BHD55000 Annually WhatJobs

Posted today

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Job Description

full-time
Our client, a leading provider of business software solutions, is looking for an experienced and customer-focused Customer Support Lead to manage their support operations in Tubli, Capital, BH . This role is instrumental in ensuring exceptional customer satisfaction through efficient and effective technical support and helpdesk services.

The Customer Support Lead will be responsible for managing a team of support specialists, overseeing daily operations, and ensuring that customer inquiries and issues are resolved promptly and professionally. You will develop and implement support strategies, establish service level agreements (SLAs), and monitor key performance indicators (KPIs) to maintain high standards of service. This role involves troubleshooting complex customer issues, escalating critical problems, and providing guidance to the support team. You will also contribute to the improvement of support processes, knowledge base articles, and training materials. Building strong relationships with customers and collaborating with other departments, such as product development and sales, to enhance the overall customer experience is a key aspect of this position.

Key responsibilities include:
  • Leading and mentoring a team of customer support and helpdesk professionals.
  • Managing the daily operations of the customer support function, ensuring timely and effective issue resolution.
  • Developing and implementing customer support policies, procedures, and SLAs.
  • Monitoring and analyzing customer support performance metrics (e.g., response time, resolution rate, customer satisfaction).
  • Troubleshooting and resolving complex technical and product-related customer issues.
  • Escalating urgent or unresolved issues to appropriate internal teams.
  • Contributing to the development and maintenance of the knowledge base and support documentation.
  • Training new support team members and conducting ongoing training for existing staff.
  • Gathering customer feedback and identifying areas for service improvement.
  • Collaborating with cross-functional teams to ensure a seamless customer experience.
The ideal candidate will possess a Bachelor's degree in a related field or equivalent practical experience. A minimum of 4 years of experience in customer support or helpdesk operations, with at least 2 years in a team lead or supervisory role, is required. Excellent communication, interpersonal, and problem-solving skills are essential. Proven ability to manage and motivate a team, strong understanding of customer service principles, and experience with ticketing systems (e.g., Zendesk, ServiceNow) are mandatory. Familiarity with software troubleshooting and technical support best practices is highly desirable. Join our client and be a key player in delivering outstanding customer experiences.
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Customer Support Lead

105 Seef, Capital BHD2200 Annually WhatJobs

Posted today

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Job Description

full-time
Our client is seeking a dedicated and customer-focused Customer Support Lead to manage their support operations in **Janabiyah, Northern, BH**. This role is crucial for ensuring exceptional customer experiences and driving customer satisfaction. The Customer Support Lead will be responsible for overseeing the daily activities of the customer service team, providing guidance, training, and support to ensure efficient and effective resolution of customer inquiries and issues. Key responsibilities include developing and implementing customer service policies and procedures, monitoring team performance metrics, and identifying areas for improvement. You will handle escalated customer complaints, ensuring prompt and satisfactory resolutions. The ideal candidate will possess strong leadership skills, excellent communication abilities, and a deep understanding of customer relationship management. Experience with helpdesk software and CRM systems is essential. This position requires a proactive approach to problem-solving and a commitment to maintaining high service standards. The Customer Support Lead will also be involved in training new team members and ensuring the team is equipped with the necessary knowledge and tools to succeed. We are looking for an individual with a passion for customer service and the ability to motivate and inspire a team to deliver outstanding results. A minimum of 4 years of experience in a customer service or support role, with at least 1 year in a leadership capacity, is required. This is an excellent opportunity to make a significant impact on customer satisfaction and contribute to the growth of a reputable organization.
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