217 l3 Support jobs in Bahrain
Software Engineer - L3 Support
Canonical
Posted 12 days ago
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Overview
Join to apply for the Software Engineer - L3 Support role at Canonical
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. We are hiring a Software Engineer - L3 Support to work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux filesystems), networking (OVS, OVN and Core networking), OpenStack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run. This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry at Canonical. This role deals with critical issues in the open source stack that require upstream bug fixes. Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues at hand. Our group is critical to the success of our customers, partners and Ubuntu itself. You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.
Location: This is a remote role, we have teams in all time zones.
The role entails
- Resolve complex customer problems related to Ubuntu, Kernel, Ceph, OpenStack, or Kubernetes and other open source software
- Maintain a close working relationship with Canonical's Field, Support and product engineering teams
- Participate in upstream communities
- Develop bug fixes, backport patches, and work with upstream for inclusion
- Review code produced by other engineers
- Demonstrate good judgment in technical methods and techniques
- Prioritize work and manage your time effectively against those priorities
- Participate in team discussions to improve processes, tools, and documentation
- Maintain clear, technical and concise communications
- Work from home and travel internationally up to 10% of work time for team meetings, events and conferences
- An exceptional academic track record
- Background in Computer Science, STEM or similar
- Experience with Linux and open source software
- Experience with at least one of Python, Go, C or C++ on Linux
- A drive to learn unfamiliar technology and deep-dive difficult issues
- Willingness to travel up to 4 times a year for internal events
- You love technology and working with brilliant people
- You are curious, flexible, articulate, and accountable
- You value soft skills and are passionate, enterprising, thoughtful, and self-motivated
- You have interest in, or willingness to learn about any of the following: Ubuntu Linux - kernel or userspace, Kubernetes, OpenStack, Ceph, QEMU/KVM, LXC/LXD, Postgresql, Mongo, Debian packaging, distributed systems
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme & Wellness Platform
- Opportunity to travel to new locations to meet colleagues
- Priority Pass and travel upgrades for long-haul company events
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
Seniority level- Mid-Senior level
- Full-time
- Engineering and Information Technology
- Industries Software Development
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0
Technical Support Technician
Manama, Capital
Gulf Future Business - GFB
Posted 6 days ago
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Job Description
We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.
Key Responsibilities:
- Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
- Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
- Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
- Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
- Install antivirus software, perform system updates, and educate users on secure practices for device protection.
- Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
- Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
- Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.
Qualifications:
- Minimum of a diploma in Information Technology or a related field.
- 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
- Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.
Technical Skills:
- Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
- Strong understanding of network setup and device connectivity troubleshooting.
Soft Skills:
- Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
- Strong problem-solving abilities and a proactive approach to addressing technical issues.
- Ability to work both independently and within a team environment.
Additional Requirements:
- This is a fully on-site role; remote work is not permitted.
- Applicants should currently reside in Bahrain, as this is an immediate requirement.
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1
Technical Support Engineer
245 Busaiteen, Muharraq
BHD55000 Annually
WhatJobs
Posted today
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Job Description
Our client, a rapidly growing technology firm, is seeking a dedicated and knowledgeable Technical Support Engineer to join their customer service and helpdesk team. This role is integral to ensuring our clients receive prompt and effective technical assistance. You will be responsible for troubleshooting hardware and software issues, diagnosing complex problems, and providing clear, concise solutions to end-users. Key duties include responding to support tickets via email, phone, and chat, documenting support interactions, and escalating issues to higher-level support teams when necessary. The ideal candidate will possess a strong understanding of IT systems, networks, and common software applications. Excellent problem-solving abilities, patience, and a customer-centric attitude are paramount. You will also be involved in creating and maintaining knowledge base articles and user guides to empower customers and reduce support volume. This position offers a hybrid work model, combining remote work flexibility with essential on-site collaboration and client interaction at our **Busaiteen, Muharraq, BH** office. A Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience, is required. Previous experience in a technical support or helpdesk role (minimum 2 years) is essential. Certifications such as CompTIA A+, Network+, or Microsoft certifications are a strong asset. You should have excellent communication skills, both written and verbal, to effectively communicate technical information to non-technical users. A proactive approach to identifying potential issues and implementing preventative measures is also valued. Join a supportive team environment and contribute to delivering exceptional technical support in **Busaiteen, Muharraq, BH**.
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2
Technical Support Specialist
12305 Isa Town, Northern
BHD55000 Annually
WhatJobs
Posted today
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Job Description
Our client is seeking a dedicated and proficient Technical Support Specialist to join their dynamic team, operating on a hybrid model based in **Shakhura, Northern, BH**. This role is vital for providing exceptional customer service and technical assistance to end-users, ensuring smooth operation of IT systems and resolving hardware and software issues efficiently. As a Technical Support Specialist, you will be the first point of contact for users seeking help with their technology. Your responsibilities will include diagnosing and resolving technical problems, responding to support tickets, guiding users through step-by-step solutions, and escalating complex issues to higher-level support teams when necessary. You will be expected to maintain accurate records of support interactions and resolutions, contributing to a knowledge base of common issues and solutions. A strong understanding of operating systems, network protocols, and common software applications is essential. The ideal candidate possesses excellent communication skills, patience, and a customer-centric approach. This hybrid role allows for a balance of in-office collaboration and remote work, providing flexibility while ensuring team cohesion and effective problem-solving. You will have the opportunity to work with a variety of technologies and contribute to maintaining a high level of user satisfaction. We are looking for an individual who is eager to learn, adaptable, and committed to providing top-notch technical support. If you have a passion for technology and helping others, this role in **Shakhura, Northern, BH** offers a great opportunity for growth.
Responsibilities:
Responsibilities:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Respond to service requests in a timely manner.
- Walk customers through problem-solving processes.
- Install, modify, and repair computer hardware and software.
- Run diagnostic programs to resolve problems.
- Identify and escalate priority issues to the appropriate resource.
- Document all technical support and maintenance schedules.
- Maintain records of customer interactions and fixes.
- Familiarize yourself with all new and emerging products and services.
- Provide training to users on new software and computer equipment.
- High school diploma or equivalent; Associate's or Bachelor's degree in IT or a related field preferred.
- 2+ years of experience in technical support or helpdesk roles.
- Proficiency with Windows, macOS, and common office software.
- Knowledge of network troubleshooting.
- Excellent communication and customer service skills.
- Ability to explain technical issues in simple terms.
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3
Technical Support Specialist
33456 Riffa, Southern
BHD50000 Annually
WhatJobs
Posted today
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Job Description
Our client, a prominent technology solutions provider, is seeking a dedicated and knowledgeable Technical Support Specialist to join their customer service team. This is a fully remote position, requiring you to provide expert assistance to clients experiencing technical difficulties. You will be the primary point of contact for troubleshooting hardware, software, and network issues, guiding users through step-by-step solutions. The ideal candidate possesses excellent diagnostic skills, patience, and a strong commitment to customer satisfaction. You will document all support interactions, escalate complex problems to higher-level support teams, and contribute to the knowledge base by creating helpful articles and FAQs. Responsibilities include: diagnosing and resolving technical hardware and software issues; answering user inquiries in a timely and professional manner; identifying and escalating issues to appropriate internal teams; providing support via phone, email, and chat; documenting all technical issues and resolutions in the CRM system; creating and updating knowledge base articles and support documentation; participating in team meetings and training sessions to stay updated on product knowledge; and ensuring a high level of customer satisfaction through efficient and effective problem-solving. A strong understanding of operating systems, networking protocols, and common software applications is essential. Experience with remote support tools and ticketing systems is highly valued. This remote role supports customers across various time zones, contributing to the overall success of our operations serving the Riffa, Southern, BH region and beyond.
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4
Technical Support Engineer
701 Southern, Southern
BHD60000 Annually
WhatJobs
Posted today
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Job Description
Our client is looking for a dedicated and proficient Technical Support Engineer to join their growing customer service and helpdesk team. This role is fully remote, allowing you to provide critical technical assistance to users from your home office. You will be the first point of contact for customers experiencing technical issues with our client's software and hardware products. Your primary responsibility will be to diagnose problems, provide timely and effective solutions, and ensure a high level of customer satisfaction.
Key responsibilities include responding to customer inquiries via phone, email, and chat; troubleshooting and resolving a wide range of technical issues; guiding users through step-by-step solutions; escalating complex problems to senior support staff or development teams when necessary; documenting all support interactions and resolutions in the CRM system; and contributing to the knowledge base by creating and updating support articles. The ideal candidate will possess excellent communication and interpersonal skills, a patient and empathetic demeanor, and a strong aptitude for problem-solving. A solid understanding of computer systems, networking, and common software applications is essential. Previous experience in a technical support or helpdesk role is required. This remote position requires self-motivation, excellent time management, and the ability to work independently while collaborating effectively with a remote team. Our client values customer service excellence and offers a supportive environment for professional growth.
Key responsibilities include responding to customer inquiries via phone, email, and chat; troubleshooting and resolving a wide range of technical issues; guiding users through step-by-step solutions; escalating complex problems to senior support staff or development teams when necessary; documenting all support interactions and resolutions in the CRM system; and contributing to the knowledge base by creating and updating support articles. The ideal candidate will possess excellent communication and interpersonal skills, a patient and empathetic demeanor, and a strong aptitude for problem-solving. A solid understanding of computer systems, networking, and common software applications is essential. Previous experience in a technical support or helpdesk role is required. This remote position requires self-motivation, excellent time management, and the ability to work independently while collaborating effectively with a remote team. Our client values customer service excellence and offers a supportive environment for professional growth.
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5
Technical Support Engineer
212 Ghuraifa, Capital
BHD4800 Monthly
WhatJobs
Posted today
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Job Description
Our client, a rapidly expanding technology solutions provider, is seeking a highly skilled Technical Support Engineer to join their team in Jidhafs, Capital, BH . This role is integral to providing advanced technical assistance and ensuring customer satisfaction with our client's software and hardware products. The ideal candidate will possess a strong technical aptitude, excellent problem-solving abilities, and exceptional communication skills. Responsibilities include diagnosing and resolving complex technical issues reported by customers, providing detailed technical guidance and support, managing support tickets efficiently, and documenting solutions for internal and external knowledge bases. You will also collaborate with engineering and product development teams to identify recurring issues and contribute to product improvements. A Bachelor's degree in Computer Science, Information Technology, or a related technical field is required, along with a minimum of 3 years of experience in a technical support or helpdesk role. Proficiency in troubleshooting operating systems, network issues, and various software applications is essential. Experience with CRM systems and remote support tools is highly desirable. This position offers a hybrid work arrangement, allowing for a blend of in-office collaboration and remote work flexibility. We are looking for a proactive, customer-focused individual who thrives in a challenging technical environment and is committed to delivering outstanding support.
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6
Technical Support Engineer
250 Ghuraifa, Capital
BHD1800 Annually
WhatJobs
Posted today
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Job Description
Join Our client, a rapidly expanding IT solutions provider, as a Technical Support Engineer in Jidhafs, Capital, BH . This role is integral to maintaining the satisfaction of our diverse client base by providing timely and effective technical assistance. You will be the first point of contact for customers experiencing issues with our software and hardware products, diagnosing problems, and guiding them towards resolution. The ideal candidate possesses strong analytical skills, exceptional problem-solving abilities, and a patient, customer-centric approach. You should be comfortable working independently and as part of a collaborative team, contributing to a knowledge base of solutions, and ensuring a seamless user experience.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide first-line technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot hardware, software, and network issues.
- Escalate complex problems to higher-level support teams when necessary.
- Guide users through step-by-step solutions to technical problems.
- Document all support interactions, resolutions, and feedback in the CRM system.
- Contribute to the development of support documentation, FAQs, and knowledge base articles.
- Identify recurring technical issues and provide feedback to the product development team.
- Maintain a high level of customer satisfaction through professional and empathetic communication.
- Stay up-to-date with product updates and new technologies.
- Assist with the setup and configuration of new user accounts and equipment.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 2 years of experience in a technical support or helpdesk role.
- Proficiency in troubleshooting common operating systems (Windows, macOS) and software applications.
- Familiarity with networking concepts and hardware.
- Excellent communication and active listening skills.
- Strong problem-solving and analytical capabilities.
- Ability to explain technical concepts to non-technical users.
- Customer-oriented attitude and a passion for helping others.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) is a plus.
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are advantageous.
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7
Technical Support Specialist
10003 Bilad Al Qadeem, Capital
BHD50000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is looking for a dedicated and customer-focused Technical Support Specialist to join their growing team, remotely serving clients. This role is crucial in providing exceptional support and resolving technical issues for users of our client's software and services. You will be the first point of contact for customers experiencing technical difficulties, offering prompt and effective solutions. Responsibilities include responding to customer inquiries via phone, email, and chat; diagnosing and troubleshooting hardware and software problems; guiding users through step-by-step solutions; escalating complex issues to higher-level support teams; maintaining accurate records of customer interactions and resolutions; and contributing to the knowledge base with solutions and workarounds. The ideal candidate will have a strong understanding of computer systems, networks, and common software applications, with at least 2 years of experience in a technical support or helpdesk role. Excellent communication and interpersonal skills are paramount, as is patience and a customer-centric approach. Familiarity with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is highly desirable. This is a fully remote position, offering the flexibility to work from home and be part of a dynamic, collaborative team from anywhere. While the operational hub is in **Tubli, Capital, BH**, this role offers complete remote flexibility. We are seeking individuals who are passionate about helping others and possess strong technical aptitude.
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8
Technical Support Specialist
1111 Northern, Northern
BHD75000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their rapidly expanding support team. This is a fully remote position, offering the flexibility to provide exceptional technical assistance from the comfort of your home. You will be the primary point of contact for customers experiencing technical issues with our client's products and services. This role requires a deep understanding of the product suite, excellent troubleshooting skills, and a passion for resolving customer problems efficiently and effectively. The Technical Support Specialist will diagnose hardware and software issues, guide customers through step-by-step solutions, and escalate complex cases to higher support tiers when necessary. You will maintain accurate records of customer interactions and technical issues in our CRM system. A key responsibility is to contribute to the knowledge base by creating and updating support articles and FAQs. The ideal candidate possesses strong communication skills, both written and verbal, and the ability to explain technical concepts in a clear and concise manner to users of varying technical expertise. We are looking for a proactive, empathetic, and patient individual who is committed to providing outstanding customer service. This role is crucial in ensuring customer satisfaction and retention. If you are a tech-savvy problem-solver who thrives in a remote work environment and is eager to support a leading technology company, this is the perfect opportunity. Our client fosters a collaborative remote culture, supporting team members across various locations. You will be a vital part of our client's mission to deliver excellent user experiences, contributing to our operations that support users in **Shakhura, Northern, BH** and globally.
Responsibilities:
Responsibilities:
- Provide remote technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot hardware, software, and network issues.
- Guide customers through problem-solving processes.
- Escalate complex issues to appropriate teams when necessary.
- Document customer interactions and resolutions accurately in the CRM.
- Create and maintain technical documentation, knowledge base articles, and FAQs.
- Identify trends in customer issues and provide feedback to product development.
- Ensure timely and effective resolution of customer inquiries.
- Adhere to service level agreements (SLAs).
- Contribute to a positive and collaborative remote team environment.
- Associate's degree in Computer Science, IT, or a related field, or equivalent experience.
- Minimum of 3 years of experience in technical support or customer service.
- Strong knowledge of operating systems (Windows, macOS, Linux).
- Experience with troubleshooting software and hardware issues.
- Excellent problem-solving and analytical skills.
- Proficiency in using CRM software and ticketing systems.
- Exceptional written and verbal communication skills.
- Ability to explain technical concepts clearly to non-technical users.
- Strong organizational and time management skills.
- Ability to work independently and manage workload effectively in a remote setting.
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