1 190 l3 Support jobs in Bahrain

Unity Infotech
has multiple opportunities in
Microsoft .NET
and is hiring for the following roles for its
Banking
,
FinTech
&
Payments
practices:

• Software Engineer (.Application/Production Support)

Work
Location
: Manama, Bahrain

Start Date
: Immediate

Job Overview

We are seeking experienced, highly skilled L1-L2 Support Specialists to join our dynamic and innovative team. The successful candidate will be responsible for designing, developing, testing, and maintaining high-performance, scalable, and secure web applications using the .NET framework. The ideal candidate should have a minimum of 3 years of professional experience in .NET development/support and a strong background in software engineering principles.

Responsibilities

1. Collaborate with cross-functional teams, including product owners, UI/UX designers, and other developers, to define project requirements and specifications.
2. Design and develop robust, scalable, and maintainable web applications using the .NET framework and related technologies.
3. Write clean, efficient, and well-documented code, adhering to coding standards and best practices.
4. Conduct thorough code reviews to ensure code quality, performance, and security.
5. Participate in the entire software development lifecycle, from planning and design to implementation, testing, and deployment.
6. Identify and troubleshoot software defects and issues, providing timely resolutions.
7. Stay updated on industry trends, emerging technologies, and best practices to continuously improve development processes.
8. Mentor junior developers and provide technical guidance and support.

Requirements

1. Bachelor's degree in Computer Science preferred.
2. Minimum of 3 years of professional experience in .NET development.
3. Proficient in C# and the .NET framework, with hands-on experience in ASP.NET MVC and/or ASP.NET Core.
4. Strong understanding of object-oriented programming principles and design patterns.

Experience with front-end technologies such as HTML, CSS, JavaScript, and front-end frameworks (e.g., Angular, React, or ).Knowledge of database design and development using SQL Server or other relational databases.

We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.

Key Responsibilities:

• Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
• Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
• Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
• Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
• Install antivirus software, perform system updates, and educate users on secure practices for device protection.
• Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
• Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
• Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.

Qualifications:

• Minimum of a diploma in Information Technology or a related field.
• 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
• Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.

Technical Skills:

• Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
• Strong understanding of network setup and device connectivity troubleshooting.

Soft Skills:

• Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
• Strong problem-solving abilities and a proactive approach to addressing technical issues.
• Ability to work both independently and within a team environment.

Additional Requirements:

• This is a fully on-site role; remote work is not permitted.
• Applicants should currently reside in Bahrain, as this is an immediate requirement.

• Respond to customer support requests via phone, email, and chat in a timely and professional manner.
• Diagnose and resolve technical issues related to software installation, configuration, and usage.
• Troubleshoot hardware problems, including network connectivity and peripheral devices.
• Guide users through step-by-step solutions and document all interactions and resolutions in the CRM system.
• Escalate complex issues to senior support staff or relevant development teams when necessary.
• Create and maintain a knowledge base of frequently asked questions and technical solutions.
• Provide feedback to the product development team on common issues and potential improvements.
• Assist in the onboarding and training of new support team members.
• Proactively monitor system performance and identify potential issues before they impact users.
• Participate in team meetings and contribute to the continuous improvement of support processes.

• Proven experience as a Technical Support Specialist or in a similar IT support role.
• Strong understanding of computer systems, networks, and common software applications.
• Excellent troubleshooting and problem-solving abilities.
• Exceptional customer service and communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Proficiency in using helpdesk ticketing systems and remote support tools.
• Ability to work effectively in a fast-paced, collaborative environment.
• A relevant IT certification (e.g., CompTIA A+, Network+) is a strong asset.
• Familiarity with CRM software is a plus.
• Fluency in English is mandatory.

• Provide advanced technical support to end-users via phone, email, and chat.
• Diagnose and resolve complex hardware, software, and network-related issues.
• Troubleshoot and repair technical problems across various operating systems and applications.
• Escalate unresolved issues to appropriate internal teams for further investigation.
• Document all support interactions, resolutions, and technical procedures in the CRM system.
• Contribute to the development and maintenance of the technical knowledge base.
• Identify trends in support requests and proactively suggest product or service improvements.
• Ensure timely and effective resolution of customer issues, maintaining high satisfaction levels.
• Conduct remote training sessions for users on software and hardware functionalities.
• Stay updated with the latest technological advancements and company products/services.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 3 years of experience in a technical support or helpdesk role.
• Proficiency in troubleshooting operating systems (Windows, macOS, Linux), common business applications, and network protocols.
• Experience with remote support tools and ticketing systems (e.g., Zendesk, ServiceNow).
• Strong understanding of IT infrastructure, including servers, networks, and cloud services.
• Excellent analytical and problem-solving skills.
• Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly to non-technical users.
• Ability to work independently and manage workload effectively in a remote environment.
• Customer-centric mindset and a dedication to providing outstanding service.
• Relevant certifications (e.g., CompTIA A+, Network+, CCNA) are a plus.

• Lead, train, and mentor a team of technical support engineers, fostering a high-performance culture.
• Manage the daily workflow of the support team, ensuring efficient ticket allocation and resolution times.
• Serve as a point of escalation for complex technical issues and customer complaints.
• Develop and maintain knowledge base articles, FAQs, and troubleshooting guides.
• Monitor support performance metrics (e.g., response time, resolution time, customer satisfaction) and implement strategies for improvement.
• Collaborate with product development and engineering teams to identify root causes of recurring issues and advocate for product fixes.
• Contribute to the development and implementation of new support processes and tools.
• Ensure adherence to service level agreements (SLAs) and company support standards.
• Conduct regular team meetings, provide performance feedback, and conduct one-on-one coaching.
• Assist in the hiring and onboarding of new technical support staff.
• Identify trends in support requests and provide actionable insights to relevant departments.
• Manage relationships with third-party support vendors, if applicable.
• Contribute to the development of training materials for both internal staff and customers.
• Stay up-to-date with product updates and technical advancements relevant to customer support.
• Participate in on-call rotation as needed for critical issue resolution.

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 3-5 years of experience in technical support or customer service, with at least 1-2 years in a leadership or supervisory role.
• Strong understanding of IT infrastructure, operating systems, networking concepts, and common software applications.
• Proven experience troubleshooting hardware and software issues.
• Excellent problem-solving, analytical, and diagnostic skills.
• Exceptional communication, interpersonal, and customer service skills.
• Experience with helpdesk ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools.
• Ability to lead and motivate a team effectively.
• Strong organizational and time management skills.
• Experience in developing and delivering technical training is a plus.
• Familiarity with scripting or basic programming is advantageous.
• Ability to work effectively in a hybrid work environment.