1 461 Language Support jobs in Bahrain
Multilingual Customer Support Manager (Remote)
12345 Hamad Town, Northern
BHD65000 Annually
WhatJobs
Posted 9 days ago
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Job Description
Our client is seeking an experienced and proactive Multilingual Customer Support Manager to lead their globally distributed support team. This is a fully remote position, offering a fantastic opportunity to manage a diverse team of customer service professionals from anywhere. You will be responsible for overseeing the daily operations of the customer support department, ensuring timely and effective resolution of customer inquiries across multiple languages. Your key responsibilities will include developing and implementing support strategies, setting performance metrics, and analyzing customer feedback to identify areas for improvement. You will also be involved in recruiting, training, and mentoring customer support agents, fostering a culture of excellence and customer advocacy. The ideal candidate will have a proven track record in customer service management, exceptional leadership skills, and fluency in at least two major languages (English required). Strong understanding of CRM systems and customer support software is essential. You must be adept at conflict resolution, possess excellent communication skills, and demonstrate a passion for delivering outstanding customer experiences. This role requires a strategic thinker who can drive efficiency and customer satisfaction while managing a remote workforce. Join our client and contribute to their commitment to providing world-class support to a global customer base, all while enjoying the benefits of a remote work arrangement. The company's administrative headquarters are located in **Hamad Town, Northern, BH**, but this role operates entirely remotely.
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Remote Tier 2 Technical Support Specialist - Multilingual
20010 Al Daih, Northern
BHD55000 Annually
WhatJobs
Posted 23 days ago
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Job Description
Our client is seeking a highly proficient and customer-centric Remote Tier 2 Technical Support Specialist to join their global support team. This role is entirely remote, allowing you to leverage your expertise from anywhere. You will be the primary point of contact for complex technical issues escalated from Tier 1 support, providing in-depth troubleshooting and resolution for a diverse range of software and hardware problems. Your responsibilities include diagnosing intricate system malfunctions, guiding users through advanced solutions, and documenting all interactions and resolutions meticulously in our ticketing system. This position requires exceptional problem-solving abilities, strong analytical skills, and a deep understanding of network protocols, operating systems (Windows, macOS, Linux), and common business applications. Fluency in both English and Arabic is essential, as you will be supporting a multicultural user base. The ideal candidate possesses a calm demeanor under pressure, outstanding communication skills (both written and verbal), and the ability to explain technical concepts clearly to non-technical users. You will collaborate closely with development and engineering teams to identify root causes of recurring issues and contribute to product improvement initiatives. This role demands a proactive approach to identifying potential problems and implementing preventative measures. You will also be involved in creating and updating knowledge base articles and support documentation. Successful candidates will demonstrate a strong commitment to customer satisfaction and a passion for technology. This is a fantastic opportunity to grow your career in technical support within a dynamic and supportive remote work environment.
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1
Customer Support Representative (Multilingual)
21122 Saar, Northern
BHD20 Hourly
WhatJobs
Posted 14 days ago
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Job Description
Our client is seeking a motivated and customer-oriented Multilingual Customer Support Representative to join their dynamic team in **Saar, Northern, BH**. This role involves providing exceptional support to a diverse customer base, addressing inquiries, resolving issues, and ensuring customer satisfaction through various communication channels. The ideal candidate will be fluent in English and at least one other major language (e.g., Arabic, French, Spanish), with excellent communication and interpersonal skills. You will be responsible for answering customer calls, responding to emails, and engaging with customers via live chat to provide information, troubleshoot problems, and guide them through product or service usage. This position requires a strong understanding of the company's offerings and a commitment to delivering accurate and timely solutions.
Key responsibilities include logging customer interactions and feedback in the CRM system, identifying recurring issues, and escalating complex problems to the appropriate departments. You will play a vital role in educating customers about products and services, promoting customer loyalty, and contributing to a positive brand image. The Customer Support Representative will need to demonstrate patience, empathy, and a problem-solving attitude, even in challenging situations. The ability to work effectively both independently and as part of a collaborative team is essential. This role offers a hybrid work arrangement, providing flexibility between remote work and in-office collaboration. You will receive comprehensive training on products, systems, and support procedures. Continuous learning and adaptability are key, as you will be expected to stay updated on product changes and company policies. We are looking for individuals who are passionate about helping others and are committed to providing a superior customer experience. The ability to manage time effectively and handle multiple inquiries simultaneously is crucial.
Responsibilities:
Qualifications:
Key responsibilities include logging customer interactions and feedback in the CRM system, identifying recurring issues, and escalating complex problems to the appropriate departments. You will play a vital role in educating customers about products and services, promoting customer loyalty, and contributing to a positive brand image. The Customer Support Representative will need to demonstrate patience, empathy, and a problem-solving attitude, even in challenging situations. The ability to work effectively both independently and as part of a collaborative team is essential. This role offers a hybrid work arrangement, providing flexibility between remote work and in-office collaboration. You will receive comprehensive training on products, systems, and support procedures. Continuous learning and adaptability are key, as you will be expected to stay updated on product changes and company policies. We are looking for individuals who are passionate about helping others and are committed to providing a superior customer experience. The ability to manage time effectively and handle multiple inquiries simultaneously is crucial.
Responsibilities:
- Provide outstanding customer support via phone, email, and live chat.
- Address customer inquiries, concerns, and complaints promptly and professionally.
- Troubleshoot and resolve product or service issues efficiently.
- Educate customers on product features, benefits, and usage.
- Maintain accurate customer records and interaction logs in the CRM system.
- Identify trends in customer issues and provide feedback to relevant departments.
- Escalate complex issues to supervisors or specialized teams when necessary.
- Build and maintain strong customer relationships.
- Contribute to team goals and customer satisfaction metrics.
- Adhere to company policies and procedures.
Qualifications:
- Fluency in English and at least one additional major language (e.g., Arabic, French, Spanish).
- High school diploma or equivalent; some college coursework is a plus.
- Previous experience in customer service or a related field is preferred.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and customer support tools.
- Ability to work effectively in a hybrid environment.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask and manage time effectively.
- Adaptable and willing to learn new products and systems.
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2
Customer Support Specialist - Multilingual
10501 Riffa, Southern
BHD25 Hourly
WhatJobs
Posted 24 days ago
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Job Description
Our client, a leading provider of innovative technology solutions, is seeking a dedicated and empathetic Customer Support Specialist to join their thriving team. This role is based in **Riffa, Southern, BH**, with a flexible hybrid work arrangement, allowing you to balance office and remote work. As a Customer Support Specialist, you will be the primary point of contact for clients, providing exceptional service and technical assistance across various communication channels, including phone, email, and live chat. Your responsibilities will include troubleshooting customer issues, guiding users through product features and functionalities, documenting customer interactions, and escalating complex problems to senior support staff or relevant departments. We are looking for individuals who are passionate about helping others, possess excellent communication and interpersonal skills, and have a knack for problem-solving. Fluency in English and Arabic is required, and proficiency in other languages will be considered an asset. A strong understanding of our client's product suite and a commitment to staying updated on product developments are essential. You will be part of a supportive team environment where your contributions are valued, and opportunities for professional growth and development are readily available. The ideal candidate will be detail-oriented, patient, and possess the ability to remain calm and professional under pressure. Experience in a customer-facing role, preferably in a technical support capacity, is highly desirable. This is an excellent opportunity to contribute to customer satisfaction and retention for a forward-thinking company, working in a role that offers both challenge and reward. Our client is committed to fostering a positive and inclusive workplace culture, ensuring that all team members feel supported and empowered to deliver their best.
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3
Customer Support Lead - Multilingual Technical Assistance
1000 Jaww, Southern
BHD60000 Annually
WhatJobs
Posted 12 days ago
Job Viewed
Job Description
Our client, a fast-growing SaaS company, is looking for a motivated and customer-centric Customer Support Lead to manage their global support operations. This is a fully remote position, ideal for an experienced support professional who excels at building and leading high-performing, distributed teams. The Lead will be responsible for ensuring exceptional customer service delivery, optimizing support processes, and fostering a positive customer experience. The ability to communicate fluently in multiple languages is a significant advantage.
Responsibilities:
Qualifications:
This fully remote role is critical to our operations and supports customers worldwide, including those in A'ali, Northern, BH . Join our dedicated remote team and help us delight our customers.
Responsibilities:
- Lead, train, and mentor a team of remote customer support representatives.
- Develop and implement customer support strategies, policies, and procedures to ensure high levels of customer satisfaction.
- Monitor key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores (CSAT).
- Manage inbound customer inquiries via phone, email, chat, and other channels.
- Troubleshoot technical issues and provide effective solutions to customers.
- Collaborate with product and engineering teams to identify and resolve recurring customer issues.
- Create and maintain comprehensive knowledge base articles and support documentation.
- Handle escalated customer complaints and complex issues with professionalism and efficiency.
- Conduct regular team meetings and performance reviews.
- Identify opportunities for process improvements and implement best practices in customer support.
- Ensure the team provides timely, accurate, and helpful support across various time zones.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Minimum of 4 years of experience in customer support or technical support, with at least 1 year in a team lead or supervisory role.
- Proven ability to lead and motivate a remote team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong technical aptitude and ability to quickly learn new software.
- Experience with help desk software and CRM systems (e.g., Zendesk, Salesforce Service Cloud).
- Proficiency in troubleshooting common technical issues.
- Ability to manage multiple priorities and work effectively under pressure.
- Fluent in English; proficiency in other languages (e.g., Arabic, French, Spanish) is a strong asset.
- Customer-centric mindset with a passion for delivering outstanding service.
This fully remote role is critical to our operations and supports customers worldwide, including those in A'ali, Northern, BH . Join our dedicated remote team and help us delight our customers.
This advertiser has chosen not to accept applicants from your region.
4
Remote Customer Support Lead - Multilingual
222 Manama, Capital
BHD75000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client is a leading international e-commerce platform experiencing rapid global expansion. We are seeking an experienced and empathetic Customer Support Lead to manage our multilingual support operations on a fully remote basis. This critical role involves leading a diverse team of customer service professionals, ensuring exceptional customer experiences across multiple languages and time zones. The ideal candidate will have a proven track record in customer support management, possess strong leadership qualities, and a deep understanding of customer service best practices in a digital environment. You will be responsible for setting performance standards, driving team efficiency, and fostering a culture of customer advocacy.
Key Responsibilities:
Key Responsibilities:
- Lead, mentor, and manage a global team of remote customer support representatives.
- Develop and implement customer support strategies to ensure high levels of customer satisfaction and retention.
- Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores (CSAT).
- Establish and maintain service level agreements (SLAs) for all customer inquiries.
- Handle escalated customer issues, providing timely and effective resolutions.
- Train and onboard new customer support team members, ensuring they are equipped with the necessary skills and product knowledge.
- Identify trends in customer inquiries and feedback, collaborating with product and operations teams to drive improvements.
- Manage workforce scheduling and ensure adequate coverage across all operational hours and languages.
- Develop and refine customer support processes, scripts, and knowledge base articles.
- Champion a customer-centric approach throughout the organization.
- Bachelor's degree in Business Administration, Communications, or a related field, or equivalent practical experience.
- 5+ years of experience in customer support or customer success roles, with at least 2 years in a leadership or supervisory capacity.
- Proven ability to manage and motivate remote teams effectively.
- Excellent verbal and written communication skills in English, with fluency in at least one additional major language (e.g., Spanish, French, Arabic, German) being a strong advantage.
- Experience with customer support software and CRM systems (e.g., Zendesk, Salesforce Service Cloud).
- Strong problem-solving and decision-making skills.
- Ability to work independently and manage time effectively in a remote setting.
- Deep understanding of customer service principles and best practices.
- Experience in e-commerce or online service industries is preferred.
- A passion for helping customers and driving positive outcomes.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service & Technical Support Lead
2290 Al Ghurayfah
BHD65000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a dynamic technology solutions provider, is seeking an experienced and empathetic Customer Service & Technical Support Lead to guide their support team in Shakhura, Northern, BH . This leadership role is crucial for ensuring exceptional customer experiences and efficient resolution of technical issues. You will be responsible for managing a team of support agents, developing support processes, and acting as a point of escalation for complex customer queries and technical challenges.
Key Responsibilities:
Qualifications:
This Hybrid role offers a competitive salary, comprehensive benefits, and the opportunity to make a significant impact on customer satisfaction and support operations. The position requires a dedicated individual ready to lead and inspire a customer-focused team.
Key Responsibilities:
- Lead, train, and mentor a team of customer service and technical support representatives.
- Develop and implement customer support policies, procedures, and service standards.
- Monitor support ticket queues and ensure timely and effective resolution of customer issues.
- Act as a Tier 2/3 support agent, handling escalated customer inquiries and complex technical problems.
- Analyze customer feedback and support metrics to identify areas for improvement in products and services.
- Collaborate with product development and engineering teams to relay customer feedback and troubleshoot technical issues.
- Develop and maintain a knowledge base of support documentation, FAQs, and troubleshooting guides.
- Manage customer relationships and ensure high levels of customer satisfaction and retention.
- Oversee the efficient use of support tools and CRM systems.
- Prepare regular reports on team performance, key support metrics, and customer satisfaction levels.
- Ensure team adherence to SLAs and company quality standards.
- Foster a positive and productive team environment.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
- Minimum of 4 years of experience in customer service or technical support, with at least 1-2 years in a team lead or supervisory role.
- Proven ability to manage and motivate a support team.
- Strong technical aptitude and ability to troubleshoot software and hardware issues.
- Excellent communication, interpersonal, and problem-solving skills.
- Experience with helpdesk software and CRM systems.
- Familiarity with ITIL best practices is a plus.
- Ability to remain calm and professional under pressure.
- Strong organizational and time management skills.
- Ability to work effectively in a Hybrid work setting, balancing remote flexibility with in-office collaboration in Shakhura, Northern, BH .
- Experience in developing support documentation and knowledge bases.
This Hybrid role offers a competitive salary, comprehensive benefits, and the opportunity to make a significant impact on customer satisfaction and support operations. The position requires a dedicated individual ready to lead and inspire a customer-focused team.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Representative - Technical Support
7001 Southern, Southern
BHD40000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking dedicated and tech-savvy Customer Service Representatives to join their remote Technical Support team. This is a fully remote role, offering the flexibility to assist customers from the comfort of your home. You will be the first point of contact for customers experiencing technical difficulties with our client's software products. Your primary responsibility will be to provide prompt, accurate, and friendly technical assistance via phone, email, and chat. The ideal candidate will possess excellent communication and problem-solving skills, a patient demeanor, and a genuine desire to help customers resolve their technical issues. You'll need to efficiently diagnose problems, guide users through troubleshooting steps, and escalate complex issues to higher-level support when necessary. A strong understanding of common software applications, operating systems (Windows, macOS), and basic networking concepts is essential. You should be comfortable navigating and troubleshooting software interfaces and be able to explain technical solutions in a clear and understandable manner. This role requires strong organizational skills to manage multiple customer interactions and maintain detailed records of support activities. Continuous learning about the client's products and evolving technologies will be key to your success. This is a fantastic opportunity to enter the technology sector and grow your career in customer support and technical assistance. Responsibilities:
- Provide high-quality technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot software-related issues.
- Guide customers through step-by-step solutions.
- Escalate unresolved issues to the appropriate technical teams.
- Document customer interactions and technical issues accurately in a CRM system.
- Maintain a high level of customer satisfaction through effective problem resolution.
- Stay up-to-date with product updates and new features.
- Identify trends in customer issues and provide feedback to product development.
- Adhere to support SLAs and company policies.
- Contribute to the knowledge base by creating and updating support articles. Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
- Proven experience in customer service, preferably in a technical support role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency with common software applications and operating systems.
- Ability to explain technical concepts to non-technical users.
- Patience, empathy, and a customer-focused attitude.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
- Familiarity with CRM software.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative - Technical Support
70002 Jbeil
BHD16000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is looking for dedicated and customer-focused individuals to join their team as Customer Service Representatives specializing in Technical Support. This hybrid role offers a balance of remote work flexibility and in-office collaboration, supporting customers in **Sanad, Capital, BH**. You will be the first point of contact for clients seeking assistance with our product suite.
As a Customer Service Representative, you will provide prompt, accurate, and friendly assistance to customers experiencing technical difficulties or seeking guidance on product usage. Your responsibilities will include troubleshooting issues, guiding users through solutions, escalating complex problems to higher support tiers, and documenting customer interactions and resolutions. A commitment to excellent customer service and a passion for technology are key attributes for success in this role.
Key Responsibilities:
As a Customer Service Representative, you will provide prompt, accurate, and friendly assistance to customers experiencing technical difficulties or seeking guidance on product usage. Your responsibilities will include troubleshooting issues, guiding users through solutions, escalating complex problems to higher support tiers, and documenting customer interactions and resolutions. A commitment to excellent customer service and a passion for technology are key attributes for success in this role.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues with software applications.
- Guide customers through step-by-step solutions for common problems.
- Escalate complex or unresolved issues to senior support staff or relevant departments.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Provide clear and concise explanations of product features and functionalities.
- Maintain a high level of customer satisfaction by delivering exceptional service.
- Identify opportunities to improve customer support processes and product documentation.
- Participate in team meetings and training sessions to enhance product knowledge and service skills.
- Adhere to company policies and service level agreements (SLAs).
- Contribute to a positive and collaborative team environment.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in a customer service or technical support role.
- Strong understanding of common software applications and operating systems.
- Excellent communication, listening, and interpersonal skills.
- Patience and empathy when dealing with frustrated customers.
- Ability to explain technical concepts in a clear and understandable manner.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Strong problem-solving and analytical skills.
- Ability to multitask and manage time effectively in a dynamic environment.
- A proactive and self-motivated approach to learning new products and technologies.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service & Technical Support Lead
23465 Seef, Capital
BHD55000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking an experienced and customer-focused Customer Service & Technical Support Lead to manage their support operations. This role is based at our vibrant office in Seef, Capital, BH . You will be responsible for leading a team of customer service representatives and technical support agents, ensuring the delivery of exceptional service and prompt resolution of customer issues. Your duties will include training and mentoring the support team, developing and implementing support strategies, and monitoring team performance against key metrics. You will handle escalated customer inquiries, troubleshoot technical problems, and ensure customer satisfaction. A deep understanding of customer relationship management (CRM) systems and helpdesk software is essential. You will also be involved in identifying areas for service improvement and contributing to the development of support documentation and knowledge bases. The ideal candidate will have a proven track record in customer service management and technical support, with strong leadership and problem-solving skills. Excellent communication and interpersonal abilities are crucial. Experience in developing training materials and performance management strategies is highly desirable. You must be adept at managing a team, fostering a positive and supportive work environment, and ensuring high levels of customer satisfaction. We are looking for a motivated individual with a passion for service excellence and a commitment to continuous improvement.
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