1 370 Language Support jobs in Bahrain
Multilingual Customer Support Lead
2003 Al Daih, Northern
BHD65000 Annually
WhatJobs
Posted 4 days ago
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Job Description
Our client, a growing international company, is seeking a motivated and experienced Multilingual Customer Support Lead to manage their customer service operations in Budaiya, Northern, BH . This role requires a natural leader with excellent communication skills and a passion for providing exceptional customer experiences across different languages and cultures. You will be responsible for leading a team of customer support representatives, ensuring adherence to service level agreements, and driving continuous improvement in customer satisfaction.
Key responsibilities include:
Key responsibilities include:
- Leading, training, and motivating a team of multilingual customer support agents.
- Setting performance goals and conducting regular performance reviews for the support team.
- Ensuring all customer inquiries are handled promptly, efficiently, and professionally in multiple languages.
- Developing and implementing customer support policies and procedures.
- Monitoring key customer service metrics (e.g., response time, resolution rate, customer satisfaction scores).
- Identifying trends in customer inquiries and providing feedback to product and service teams.
- Managing escalations and resolving complex customer issues.
- Creating and maintaining support documentation and knowledge base articles.
- Collaborating with other departments to ensure a seamless customer experience.
- Staying up-to-date with customer support best practices and technologies.
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0
Remote Tier 2 Technical Support Specialist - Multilingual
20010 Al Daih, Northern
BHD55000 Annually
WhatJobs
Posted 2 days ago
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Job Description
Our client is seeking a highly proficient and customer-centric Remote Tier 2 Technical Support Specialist to join their global support team. This role is entirely remote, allowing you to leverage your expertise from anywhere. You will be the primary point of contact for complex technical issues escalated from Tier 1 support, providing in-depth troubleshooting and resolution for a diverse range of software and hardware problems. Your responsibilities include diagnosing intricate system malfunctions, guiding users through advanced solutions, and documenting all interactions and resolutions meticulously in our ticketing system. This position requires exceptional problem-solving abilities, strong analytical skills, and a deep understanding of network protocols, operating systems (Windows, macOS, Linux), and common business applications. Fluency in both English and Arabic is essential, as you will be supporting a multicultural user base. The ideal candidate possesses a calm demeanor under pressure, outstanding communication skills (both written and verbal), and the ability to explain technical concepts clearly to non-technical users. You will collaborate closely with development and engineering teams to identify root causes of recurring issues and contribute to product improvement initiatives. This role demands a proactive approach to identifying potential problems and implementing preventative measures. You will also be involved in creating and updating knowledge base articles and support documentation. Successful candidates will demonstrate a strong commitment to customer satisfaction and a passion for technology. This is a fantastic opportunity to grow your career in technical support within a dynamic and supportive remote work environment.
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1
Customer Support Specialist - Multilingual
10501 Riffa, Southern
BHD25 Hourly
WhatJobs
Posted 3 days ago
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Job Description
Our client, a leading provider of innovative technology solutions, is seeking a dedicated and empathetic Customer Support Specialist to join their thriving team. This role is based in **Riffa, Southern, BH**, with a flexible hybrid work arrangement, allowing you to balance office and remote work. As a Customer Support Specialist, you will be the primary point of contact for clients, providing exceptional service and technical assistance across various communication channels, including phone, email, and live chat. Your responsibilities will include troubleshooting customer issues, guiding users through product features and functionalities, documenting customer interactions, and escalating complex problems to senior support staff or relevant departments. We are looking for individuals who are passionate about helping others, possess excellent communication and interpersonal skills, and have a knack for problem-solving. Fluency in English and Arabic is required, and proficiency in other languages will be considered an asset. A strong understanding of our client's product suite and a commitment to staying updated on product developments are essential. You will be part of a supportive team environment where your contributions are valued, and opportunities for professional growth and development are readily available. The ideal candidate will be detail-oriented, patient, and possess the ability to remain calm and professional under pressure. Experience in a customer-facing role, preferably in a technical support capacity, is highly desirable. This is an excellent opportunity to contribute to customer satisfaction and retention for a forward-thinking company, working in a role that offers both challenge and reward. Our client is committed to fostering a positive and inclusive workplace culture, ensuring that all team members feel supported and empowered to deliver their best.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service & Technical Support Lead
2002 Riffa, Southern
BHD60000 Annually
WhatJobs
Posted 1 day ago
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Job Description
Our client is seeking an experienced and highly motivated Customer Service & Technical Support Lead to join their team in Riffa, Southern, BH . This role will be responsible for managing the day-to-day operations of the customer service and technical support department, ensuring exceptional customer satisfaction and efficient issue resolution. The Lead will provide guidance and support to a team of customer service representatives and technical support agents, acting as a point of escalation for complex customer inquiries and technical issues. The ideal candidate will possess a strong understanding of customer relationship management (CRM) systems, troubleshooting methodologies, and effective communication techniques. You will be responsible for developing and implementing best practices for customer service, training new team members, and monitoring team performance against key metrics such as response times, resolution rates, and customer satisfaction scores. Responsibilities include analyzing customer feedback to identify areas for improvement, collaborating with other departments (e.g., product development, sales) to address recurring issues, and contributing to the development of knowledge base articles and support documentation. This position requires excellent leadership, problem-solving, and interpersonal skills, with the ability to motivate and guide a team effectively. A Bachelor's degree in a related field or equivalent work experience is preferred. A minimum of 5 years of experience in customer service or technical support, with at least 2 years in a supervisory or lead role, is essential. Experience with SaaS products or complex technical systems is highly desirable. The ability to remain calm and professional under pressure, coupled with a passion for delivering outstanding customer experiences, is paramount. This hybrid role offers the opportunity to lead a vital customer-facing team, balancing on-site leadership and team development with remote work capabilities for strategic planning and reporting.
Responsibilities:
Qualifications:
Responsibilities:
- Lead and manage the customer service and technical support team.
- Ensure timely and accurate resolution of customer inquiries and technical issues.
- Provide escalation support for complex customer problems.
- Train, coach, and mentor customer service representatives and support agents.
- Develop and implement customer service policies and procedures.
- Monitor team performance and key performance indicators (KPIs).
- Analyze customer feedback and identify trends for service improvement.
- Collaborate with other departments to resolve customer issues effectively.
- Contribute to the creation and maintenance of knowledge base articles.
- Manage CRM systems and ensure data accuracy.
Qualifications:
- Minimum of 5 years of experience in customer service or technical support.
- Minimum of 2 years of experience in a supervisory or lead role.
- Strong understanding of CRM systems and helpdesk software.
- Proficiency in troubleshooting technical issues and providing solutions.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Proven leadership and team management abilities.
- Ability to work effectively under pressure and manage multiple priorities.
- Experience in the tech industry or with SaaS products is a plus.
- Bachelor's degree in a relevant field or equivalent experience.
- Customer-focused mindset with a passion for service excellence.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative - Technical Support
78910 Bilad Al Qadeem, Capital
BHD35000 Annually
WhatJobs
Posted 4 days ago
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Job Description
Our client is seeking a friendly, patient, and technically inclined Customer Service Representative to join their support team. This hybrid role offers the opportunity to interact with customers, resolve their inquiries, and provide technical assistance, blending remote work flexibility with essential in-office collaboration. You will be instrumental in ensuring customer satisfaction by offering prompt and effective support across various communication channels.
Responsibilities include:
Responsibilities include:
- Responding to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Diagnosing and troubleshooting basic technical issues related to the company's products or services.
- Guiding customers through setup, usage, and problem-solving steps.
- Escalating complex technical issues to the appropriate support teams.
- Documenting customer interactions and resolutions accurately in the CRM system.
- Contributing to the creation and maintenance of customer support documentation and FAQs.
- Identifying customer needs and recommending appropriate solutions or product features.
- Maintaining a positive and empathetic attitude towards customers, even in challenging situations.
- Adhering to company policies and procedures to ensure consistent service delivery.
- Participating in team meetings and training sessions to enhance product knowledge and service skills.
- High school diploma or equivalent; an Associate's or Bachelor's degree is a plus.
- Proven customer service experience, preferably in a technical support or helpdesk role.
- Basic understanding of computer hardware, software, and internet connectivity.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and manage time effectively.
- Proficiency with common office software and CRM systems.
- Adept at learning new technologies and product information quickly.
- Ability to work collaboratively in a team environment and independently during remote work periods.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Lead - Technical Support
BH17 5AF Manama, Capital
BHD65000 annum +
WhatJobs
Posted 4 days ago
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Job Description
Our client is a rapidly growing technology firm seeking a proactive and experienced Customer Service Lead to manage their Technical Support operations based in **Manama, Capital, BH**. This is a critical, on-site role where you will lead a team of dedicated support professionals, ensuring exceptional service delivery and customer satisfaction. You will be instrumental in developing support strategies, improving processes, and mentoring your team to handle complex technical inquiries efficiently and effectively. This role requires strong leadership capabilities, deep technical understanding, and a passion for customer success.
Responsibilities:
Qualifications:
Responsibilities:
- Lead, train, and motivate a team of technical support specialists, fostering a high-performance culture.
- Oversee daily operations of the technical support department, ensuring timely and accurate resolution of customer issues.
- Develop and implement standard operating procedures (SOPs) for technical support to enhance efficiency and consistency.
- Act as a point of escalation for complex technical issues, providing expert guidance and resolution.
- Monitor key performance indicators (KPIs) for the support team, such as response time, resolution time, and customer satisfaction scores, and implement strategies for improvement.
- Collaborate with product development and engineering teams to identify and address recurring technical problems and suggest product enhancements.
- Manage customer feedback and work to improve the overall customer experience.
- Develop and maintain comprehensive knowledge base articles and support documentation.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Ensure the team is up-to-date with product knowledge and support tools.
- Contribute to strategic planning for the customer service department.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical customer support, with at least 2 years in a team lead or supervisory role.
- Proven ability to lead and manage a team effectively.
- Strong technical aptitude and ability to understand complex software or hardware issues.
- Excellent problem-solving, analytical, and decision-making skills.
- Outstanding communication, interpersonal, and customer service skills.
- Experience with CRM and helpdesk software (e.g., Zendesk, Salesforce Service Cloud).
- Ability to work under pressure and manage multiple priorities in a fast-paced environment.
- Proficiency in developing and implementing support processes and KPIs.
- Strong understanding of ITIL best practices is a plus.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service & Technical Support Specialist
67890 Riffa, Southern
BHD60000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a dedicated and articulate Customer Service & Technical Support Specialist to join their fully remote global support team. This role is crucial in ensuring our clients receive exceptional assistance and seamless user experiences with our cutting-edge products. The ideal candidate will possess outstanding communication skills, a strong aptitude for problem-solving, and a passion for delivering top-tier customer service and technical guidance.
Key Responsibilities:
Key Responsibilities:
- Provide comprehensive technical support and customer service to clients via phone, email, and chat channels.
- Troubleshoot and resolve software-related issues, guiding users through complex functionalities and configurations.
- Diagnose and identify the root cause of technical problems, escalating unresolved issues to senior support engineers or development teams when necessary.
- Document all customer interactions, troubleshooting steps, and resolutions accurately in the CRM/ticketing system.
- Develop and maintain a deep understanding of the company's software products, features, and common use cases.
- Create and update knowledge base articles, FAQs, and user guides to empower customers and reduce support volume.
- Proactively identify opportunities to improve the customer experience and product usability.
- Collaborate with product management and engineering teams to provide feedback on bugs, feature requests, and overall product performance.
- Manage customer expectations effectively, ensuring timely and satisfactory resolution of inquiries.
- Assist in onboarding new customers and conducting training sessions on product usage.
- Adhere to service level agreements (SLAs) and key performance indicators (KPIs) for response and resolution times.
- Contribute to a positive and collaborative team environment.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in technical support, customer service, or a similar client-facing role, preferably within the software industry.
- Proficiency in troubleshooting software applications and understanding of IT concepts.
- Excellent verbal and written communication skills, with the ability to explain technical information clearly and concisely to users of varying technical abilities.
- Strong problem-solving and analytical skills, with a methodical approach to issue resolution.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud, HubSpot Service Hub).
- Ability to work independently, manage time effectively, and prioritize tasks in a remote environment.
- A patient, empathetic, and customer-centric attitude.
- Familiarity with SaaS products and cloud-based environments is highly advantageous.
- Experience creating technical documentation or training materials is a plus.
- Adaptability to learn new technologies and software quickly.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service & Technical Support Manager
101 Al Malikiyah, Northern
BHD65000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
A dynamic and growing technology company located in Hidd, Muharraq, BH , is seeking an experienced and customer-focused Customer Service & Technical Support Manager to lead their support operations. This role is crucial for ensuring exceptional customer experiences and efficient resolution of technical issues. You will be responsible for managing a team of customer service representatives and technical support specialists, providing training, coaching, and performance management to foster a high-performing support environment. Key duties include developing and implementing customer service policies and procedures, monitoring service levels, and analyzing customer feedback to identify areas for improvement. The Manager will also oversee the troubleshooting of complex technical issues, ensuring timely and effective solutions are provided to clients. Collaboration with product development, sales, and engineering teams is essential to communicate customer needs and drive product enhancements. We are looking for an individual with a strong understanding of customer service principles, technical support methodologies, and team leadership. Excellent communication, problem-solving, and interpersonal skills are paramount. Proven experience in managing customer service or technical support teams within the tech industry is highly desirable. Familiarity with CRM systems and helpdesk software is a must. The ideal candidate is passionate about customer satisfaction and possesses the ability to inspire and motivate a team to deliver outstanding service. This role offers a great opportunity to make a significant impact on customer loyalty and overall business success in a collaborative and supportive workplace.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Lead - Technical Support
501 Busaiteen, Muharraq
BHD60000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a proactive and experienced Customer Service Lead to manage and mentor their technical support team in Busaiteen, Muharraq, BH . This role is vital for ensuring exceptional customer satisfaction through timely, accurate, and effective resolution of technical inquiries and issues. The Customer Service Lead will be responsible for overseeing daily operations of the support desk, managing team performance, and developing strategies to enhance service quality. You will serve as a point of escalation for complex customer problems, providing expert guidance and solutions. Key responsibilities include training and coaching customer service representatives, setting performance standards, and monitoring key metrics such as response times, resolution rates, and customer satisfaction scores. The successful candidate will also contribute to the development of support documentation, knowledge bases, and FAQs to empower both the team and customers. Collaboration with product development and engineering teams to feedback customer issues and insights will be crucial for improving product offerings. This position requires excellent leadership, communication, and problem-solving skills, coupled with a deep understanding of customer service best practices and technical troubleshooting. The ideal candidate will have a proven track record in managing customer support teams, preferably in a technical environment, and a passion for delivering outstanding customer experiences. You will play a key role in fostering a positive team environment and driving continuous improvement in service delivery. This is an opportunity to lead a dedicated team and significantly impact customer loyalty and retention.
Responsibilities:
Responsibilities:
- Lead and manage a team of technical customer service representatives.
- Oversee daily operations of the customer support desk, ensuring efficient service delivery.
- Handle escalated customer inquiries and complex technical issues.
- Develop and implement strategies to improve customer satisfaction and service quality.
- Train, coach, and mentor support staff to enhance their skills and performance.
- Monitor key performance indicators (KPIs) and generate reports on team performance.
- Contribute to the creation and maintenance of support documentation and knowledge bases.
- Collaborate with product and engineering teams to address recurring customer issues.
- Ensure adherence to company policies and service level agreements (SLAs).
- Foster a positive and supportive team environment.
- Identify opportunities for process improvements in customer support operations.
- Gather customer feedback and provide insights to relevant departments.
- Bachelor's degree in a relevant field or equivalent practical experience.
- Minimum of 5 years of experience in customer service, with at least 2 years in a leadership or supervisory role.
- Proven experience in technical support or a similar role.
- Strong understanding of customer service principles and best practices.
- Excellent leadership, coaching, and team management skills.
- Exceptional problem-solving and analytical abilities.
- Outstanding communication and interpersonal skills.
- Proficiency in CRM software and helpdesk ticketing systems.
- Ability to manage multiple priorities and work under pressure.
- A passion for customer advocacy and delivering excellent service.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service Representative - Technical Support
1006 Al Muharraq
BHD40000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is looking for an empathetic and technically adept Customer Service Representative to join their support team. This role offers a hybrid work arrangement, requiring you to be present in our client's office located in Sitra, Capital, BH for a portion of your work week, with remote flexibility. You will be the primary point of contact for customers seeking assistance with our client's products and services, providing timely and effective technical support. The ideal candidate is a patient listener, an excellent problem-solver, and possesses strong communication skills to guide users through troubleshooting steps and resolve their issues efficiently.
Responsibilities:
Qualifications:
This role is perfect for individuals who enjoy helping others, possess a technical aptitude, and thrive in a collaborative yet flexible work setting.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide technical assistance and troubleshoot issues related to software, hardware, or services.
- Guide customers through step-by-step solutions for technical problems.
- Escalate complex issues to higher-level support or relevant departments when necessary.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Educate customers on product features, functionality, and best practices.
- Contribute to the knowledge base by creating and updating help articles and FAQs.
- Gather customer feedback and report recurring issues to product development teams.
- Maintain a high level of customer satisfaction through exceptional service delivery.
- Adhere to company policies and procedures for customer support.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 2 years of experience in a customer service or technical support role.
- Strong understanding of common computer hardware and software issues.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Patient and empathetic approach to customer interactions.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Adept at learning new technologies and product information quickly.
- Ability to work effectively both independently and as part of a hybrid team.
This role is perfect for individuals who enjoy helping others, possess a technical aptitude, and thrive in a collaborative yet flexible work setting.
This advertiser has chosen not to accept applicants from your region.
9