261 Language Support jobs in Bahrain

• Lead, train, and mentor a team of customer service and technical support agents.
• Oversee daily support operations, ensuring timely and effective resolution of customer issues.
• Act as the primary escalation point for complex technical problems and customer complaints.
• Develop and maintain comprehensive troubleshooting guides and knowledge base articles.
• Monitor team performance, analyze support metrics, and implement improvements to enhance efficiency and customer satisfaction.
• Collaborate with cross-functional teams to address product bugs and suggest feature enhancements based on customer feedback.
• Ensure adherence to company policies, procedures, and service level agreements.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Identify training needs and develop relevant training programs for the support team.
• Contribute to the overall strategy for customer support and service excellence.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 3-5 years of experience in a technical support role, with at least 1-2 years in a leadership or supervisory capacity.
• Proven expertise in troubleshooting hardware, software, and network issues.
• Strong understanding of customer service principles and best practices.
• Excellent problem-solving, analytical, and critical-thinking skills.
• Exceptional verbal and written communication skills.
• Experience with CRM systems and ticketing software.
• Ability to manage multiple priorities and work effectively under pressure.
• Demonstrated ability to motivate and guide a team.

• Respond promptly and professionally to customer inquiries regarding product features, functionality, and troubleshooting.
• Provide first-level technical support for software applications, diagnosing and resolving issues efficiently.
• Guide customers through step-by-step solutions to complex technical problems.
• Escalate unresolved issues to appropriate internal teams (e.g., development, engineering) with detailed documentation.
• Maintain accurate records of customer interactions, issues, and resolutions in the CRM system.
• Develop and update knowledge base articles, FAQs, and user guides to empower customers.
• Gather customer feedback and report recurring issues to help improve products and services.
• Assist with customer onboarding and provide training on product usage.
• Proactively identify opportunities to enhance the customer support experience.
• Collaborate with team members to share best practices and improve support processes.
• Ensure customer satisfaction by providing timely, accurate, and empathetic support.
• Adhere to service level agreements (SLAs) for response and resolution times.

• Proven experience in customer service, technical support, or a similar client-facing role.
• Strong understanding of software applications and troubleshooting methodologies.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Patience, empathy, and a customer-centric approach.
• Strong problem-solving and analytical skills.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• A team player with a proactive attitude and a willingness to learn.
• Familiarity with (mention relevant software/technology if applicable) is a plus.
• This role offers a hybrid work arrangement, with a balance of remote work and in-office presence at our A'ali, Northern, BH location.

• Bachelor's degree in Business Administration, Management, or a related field; equivalent experience considered.
• Minimum 7 years of experience in customer service management, with at least 4 years in a leadership role overseeing technical support.
• Proven experience managing and developing remote customer support teams.
• Strong understanding of CRM systems (e.g., Salesforce, Zendesk) and helpdesk ticketing platforms.
• Excellent knowledge of customer service principles, metrics, and best practices.
• Demonstrated ability to analyze data, identify trends, and implement process improvements.
• Exceptional communication, interpersonal, and problem-solving skills.
• Ability to lead and motivate a remote team effectively.
• Experience in developing training programs and performance management frameworks.

• Respond promptly and professionally to customer inquiries via phone, email, and chat regarding product features, troubleshooting, and account-related issues.
• Diagnose and resolve technical issues encountered by customers, guiding them through step-by-step solutions.
• Provide clear and concise explanations of product functionalities and usage instructions.
• Escalate complex technical issues to senior support staff or relevant departments when necessary, ensuring thorough documentation.
• Maintain accurate and detailed records of customer interactions, troubleshooting steps, and resolutions in the CRM system.
• Identify recurring customer issues and provide feedback to the product development and QA teams for service and product improvements.
• Educate customers on best practices for using our products and services to enhance their experience.
• Contribute to the development and maintenance of a comprehensive knowledge base of FAQs, troubleshooting guides, and support articles.
• Meet and exceed individual performance metrics related to customer satisfaction, first-contact resolution, and response times.
• Continuously seek opportunities to improve customer service processes and enhance the overall customer journey.

• High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
• Minimum of 2 years of experience in customer service, technical support, or a helpdesk role.
• Excellent communication, active listening, and interpersonal skills.
• Strong problem-solving and troubleshooting abilities with a patient and methodical approach.
• Proficiency in using helpdesk software and CRM systems.
• Ability to explain technical concepts clearly and simply to non-technical users.
• Strong organizational skills and attention to detail.
• Self-motivated and able to work independently in a remote environment, managing time effectively.
• Reliable internet connection and a dedicated, quiet workspace.
• Familiarity with (mention a relevant software/product type if applicable, e.g., SaaS products, mobile applications, hardware devices) is an advantage.

• Provide advanced technical support and customer service to clients, addressing inquiries and resolving issues promptly and effectively.
• Diagnose and troubleshoot software and hardware problems, escalating complex issues to appropriate technical teams when necessary.
• Guide customers through product features, setup, and troubleshooting processes.
• Maintain accurate and detailed records of customer interactions, issues, and resolutions in the CRM system.
• Develop and update support documentation, FAQs, and knowledge base articles.
• Identify recurring customer issues and provide feedback to product development and quality assurance teams.
• Assist in training and mentoring junior support staff.
• Proactively identify opportunities to improve the customer support process and customer satisfaction.
• Handle customer escalations with professionalism and a focus on resolution.
• Contribute to a positive and collaborative remote team environment.

• Proven experience in a customer service or technical support role, with at least 5 years in a senior capacity.
• Strong understanding of common software applications, operating systems, and hardware.
• Excellent troubleshooting and problem-solving skills.
• Exceptional verbal and written communication skills, with the ability to communicate technical information clearly and concisely.
• Proficiency with helpdesk software and CRM systems.
• Patience, empathy, and a customer-centric attitude.
• Ability to multitask and manage time effectively in a remote setting.
• Experience in (mention a relevant industry, e.g., SaaS, Fintech, E-commerce) is a plus.
• Bachelor's degree in a related field or equivalent practical experience.

We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.

Key Responsibilities:

• Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
• Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
• Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
• Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
• Install antivirus software, perform system updates, and educate users on secure practices for device protection.
• Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
• Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
• Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.

Qualifications:

• Minimum of a diploma in Information Technology or a related field.
• 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
• Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.

Technical Skills:

• Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
• Strong understanding of network setup and device connectivity troubleshooting.

Soft Skills:

• Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
• Strong problem-solving abilities and a proactive approach to addressing technical issues.
• Ability to work both independently and within a team environment.

Additional Requirements:

• This is a fully on-site role; remote work is not permitted.
• Applicants should currently reside in Bahrain, as this is an immediate requirement.