1 461 Language Support jobs in Bahrain
Multilingual Customer Support Manager (Remote)
Posted 9 days ago
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Remote Tier 2 Technical Support Specialist - Multilingual
Posted 23 days ago
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Customer Support Representative (Multilingual)
Posted 14 days ago
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Job Description
Key responsibilities include logging customer interactions and feedback in the CRM system, identifying recurring issues, and escalating complex problems to the appropriate departments. You will play a vital role in educating customers about products and services, promoting customer loyalty, and contributing to a positive brand image. The Customer Support Representative will need to demonstrate patience, empathy, and a problem-solving attitude, even in challenging situations. The ability to work effectively both independently and as part of a collaborative team is essential. This role offers a hybrid work arrangement, providing flexibility between remote work and in-office collaboration. You will receive comprehensive training on products, systems, and support procedures. Continuous learning and adaptability are key, as you will be expected to stay updated on product changes and company policies. We are looking for individuals who are passionate about helping others and are committed to providing a superior customer experience. The ability to manage time effectively and handle multiple inquiries simultaneously is crucial.
Responsibilities:
- Provide outstanding customer support via phone, email, and live chat.
- Address customer inquiries, concerns, and complaints promptly and professionally.
- Troubleshoot and resolve product or service issues efficiently.
- Educate customers on product features, benefits, and usage.
- Maintain accurate customer records and interaction logs in the CRM system.
- Identify trends in customer issues and provide feedback to relevant departments.
- Escalate complex issues to supervisors or specialized teams when necessary.
- Build and maintain strong customer relationships.
- Contribute to team goals and customer satisfaction metrics.
- Adhere to company policies and procedures.
Qualifications:
- Fluency in English and at least one additional major language (e.g., Arabic, French, Spanish).
- High school diploma or equivalent; some college coursework is a plus.
- Previous experience in customer service or a related field is preferred.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and customer support tools.
- Ability to work effectively in a hybrid environment.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask and manage time effectively.
- Adaptable and willing to learn new products and systems.
Customer Support Specialist - Multilingual
Posted 24 days ago
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Customer Support Lead - Multilingual Technical Assistance
Posted 12 days ago
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Responsibilities:
- Lead, train, and mentor a team of remote customer support representatives.
- Develop and implement customer support strategies, policies, and procedures to ensure high levels of customer satisfaction.
- Monitor key performance indicators (KPIs) such as response time, resolution time, and customer satisfaction scores (CSAT).
- Manage inbound customer inquiries via phone, email, chat, and other channels.
- Troubleshoot technical issues and provide effective solutions to customers.
- Collaborate with product and engineering teams to identify and resolve recurring customer issues.
- Create and maintain comprehensive knowledge base articles and support documentation.
- Handle escalated customer complaints and complex issues with professionalism and efficiency.
- Conduct regular team meetings and performance reviews.
- Identify opportunities for process improvements and implement best practices in customer support.
- Ensure the team provides timely, accurate, and helpful support across various time zones.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Minimum of 4 years of experience in customer support or technical support, with at least 1 year in a team lead or supervisory role.
- Proven ability to lead and motivate a remote team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong technical aptitude and ability to quickly learn new software.
- Experience with help desk software and CRM systems (e.g., Zendesk, Salesforce Service Cloud).
- Proficiency in troubleshooting common technical issues.
- Ability to manage multiple priorities and work effectively under pressure.
- Fluent in English; proficiency in other languages (e.g., Arabic, French, Spanish) is a strong asset.
- Customer-centric mindset with a passion for delivering outstanding service.
This fully remote role is critical to our operations and supports customers worldwide, including those in A'ali, Northern, BH . Join our dedicated remote team and help us delight our customers.
Remote Customer Support Lead - Multilingual
Posted 16 days ago
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Job Description
Key Responsibilities:
- Lead, mentor, and manage a global team of remote customer support representatives.
- Develop and implement customer support strategies to ensure high levels of customer satisfaction and retention.
- Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores (CSAT).
- Establish and maintain service level agreements (SLAs) for all customer inquiries.
- Handle escalated customer issues, providing timely and effective resolutions.
- Train and onboard new customer support team members, ensuring they are equipped with the necessary skills and product knowledge.
- Identify trends in customer inquiries and feedback, collaborating with product and operations teams to drive improvements.
- Manage workforce scheduling and ensure adequate coverage across all operational hours and languages.
- Develop and refine customer support processes, scripts, and knowledge base articles.
- Champion a customer-centric approach throughout the organization.
- Bachelor's degree in Business Administration, Communications, or a related field, or equivalent practical experience.
- 5+ years of experience in customer support or customer success roles, with at least 2 years in a leadership or supervisory capacity.
- Proven ability to manage and motivate remote teams effectively.
- Excellent verbal and written communication skills in English, with fluency in at least one additional major language (e.g., Spanish, French, Arabic, German) being a strong advantage.
- Experience with customer support software and CRM systems (e.g., Zendesk, Salesforce Service Cloud).
- Strong problem-solving and decision-making skills.
- Ability to work independently and manage time effectively in a remote setting.
- Deep understanding of customer service principles and best practices.
- Experience in e-commerce or online service industries is preferred.
- A passion for helping customers and driving positive outcomes.
Customer Service & Technical Support Lead
Posted 1 day ago
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Job Description
Key Responsibilities:
- Lead, train, and mentor a team of customer service and technical support representatives.
- Develop and implement customer support policies, procedures, and service standards.
- Monitor support ticket queues and ensure timely and effective resolution of customer issues.
- Act as a Tier 2/3 support agent, handling escalated customer inquiries and complex technical problems.
- Analyze customer feedback and support metrics to identify areas for improvement in products and services.
- Collaborate with product development and engineering teams to relay customer feedback and troubleshoot technical issues.
- Develop and maintain a knowledge base of support documentation, FAQs, and troubleshooting guides.
- Manage customer relationships and ensure high levels of customer satisfaction and retention.
- Oversee the efficient use of support tools and CRM systems.
- Prepare regular reports on team performance, key support metrics, and customer satisfaction levels.
- Ensure team adherence to SLAs and company quality standards.
- Foster a positive and productive team environment.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.
- Minimum of 4 years of experience in customer service or technical support, with at least 1-2 years in a team lead or supervisory role.
- Proven ability to manage and motivate a support team.
- Strong technical aptitude and ability to troubleshoot software and hardware issues.
- Excellent communication, interpersonal, and problem-solving skills.
- Experience with helpdesk software and CRM systems.
- Familiarity with ITIL best practices is a plus.
- Ability to remain calm and professional under pressure.
- Strong organizational and time management skills.
- Ability to work effectively in a Hybrid work setting, balancing remote flexibility with in-office collaboration in Shakhura, Northern, BH .
- Experience in developing support documentation and knowledge bases.
This Hybrid role offers a competitive salary, comprehensive benefits, and the opportunity to make a significant impact on customer satisfaction and support operations. The position requires a dedicated individual ready to lead and inspire a customer-focused team.
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Customer Service Representative - Technical Support
Posted 1 day ago
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- Provide high-quality technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot software-related issues.
- Guide customers through step-by-step solutions.
- Escalate unresolved issues to the appropriate technical teams.
- Document customer interactions and technical issues accurately in a CRM system.
- Maintain a high level of customer satisfaction through effective problem resolution.
- Stay up-to-date with product updates and new features.
- Identify trends in customer issues and provide feedback to product development.
- Adhere to support SLAs and company policies.
- Contribute to the knowledge base by creating and updating support articles. Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree in a related field is a plus.
- Proven experience in customer service, preferably in a technical support role.
- Excellent verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proficiency with common software applications and operating systems.
- Ability to explain technical concepts to non-technical users.
- Patience, empathy, and a customer-focused attitude.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is a plus.
- Familiarity with CRM software.
Customer Service Representative - Technical Support
Posted 2 days ago
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Job Description
As a Customer Service Representative, you will provide prompt, accurate, and friendly assistance to customers experiencing technical difficulties or seeking guidance on product usage. Your responsibilities will include troubleshooting issues, guiding users through solutions, escalating complex problems to higher support tiers, and documenting customer interactions and resolutions. A commitment to excellent customer service and a passion for technology are key attributes for success in this role.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnose and troubleshoot technical issues with software applications.
- Guide customers through step-by-step solutions for common problems.
- Escalate complex or unresolved issues to senior support staff or relevant departments.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Provide clear and concise explanations of product features and functionalities.
- Maintain a high level of customer satisfaction by delivering exceptional service.
- Identify opportunities to improve customer support processes and product documentation.
- Participate in team meetings and training sessions to enhance product knowledge and service skills.
- Adhere to company policies and service level agreements (SLAs).
- Contribute to a positive and collaborative team environment.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in a customer service or technical support role.
- Strong understanding of common software applications and operating systems.
- Excellent communication, listening, and interpersonal skills.
- Patience and empathy when dealing with frustrated customers.
- Ability to explain technical concepts in a clear and understandable manner.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Strong problem-solving and analytical skills.
- Ability to multitask and manage time effectively in a dynamic environment.
- A proactive and self-motivated approach to learning new products and technologies.
Customer Service & Technical Support Lead
Posted 2 days ago
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