626 Level 2 Support jobs in Bahrain
IT Help Desk Support - (Bahrain)
Posted 5 days ago
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Are you an IT Help Desk Support professional looking for a place where you can make a difference every day? Serco is the place for you! We have an exciting opportunity supporting the United States Navy and our CNIC N6 program at ISA Air Base, Bahrain .
CNIC Regional Offices enable improving operational performance and cost reductions through business process definition, analysis, and development of technical capabilities which automate processes or improve transparency for analytics and decision making.
In support of this effort the CNIC N6 IT Help Desk Support Engineer will be responsible for the below listed activities.
This position is contingentupon your ability to maintain/transfer your Secret Clearance
In this role you will:
- Manage/administer, track/inventory, test, maintain, replace and upgrade ELMR radios, its sub-components and peripherals, and its firmware.
- Provide installation, maintenance and troubleshooting support to the DBIDS systems and Electronic Security System (ESS) related transport/network systems.
- Address ELMR trouble tickets and troubleshoot issues with ELMR radios and DBIDS systems.
- Coordinate with facility personnel in developing, implementing, testing and troubleshooting facility related requirements in support of the ELMR radios and its peripherals, ELMR infrastructure, DBIDS and PSNet transport such as power, cooling, space, cable pathways and grounding.
- Coordinate and provide assistance to the DBIDS, ELMR infrastructure provider and ELMR transport provider to patch and upgrade infrastructure related ELMR and DBIDS systems, sub-systems, components and peripherals and ELMR transport systems.
- Provide the DBIDS and ELMR subject matter expertise to support in the DBIDS and ELMR infrastructure Electromagnetic Environmental Effects (E3) certification process.
- Train DBIDS and ELMR radio operators and maintenance personnel regarding hazards of E3.
- Develop, edit and maintain the required ELMR system wide architecture, ELMR physical and logical diagrams, Standard Operating Procedures (SOPs), Site Survey Reports, training documents and other documentation as applicable.
- Address, manage and resolve network and or domain user trouble calls or tickets.
- Provide assistance in the implementation, installation, maintenance and upgrades of Network and Domain and Telecom related support.
- Perform other IT related duties as assigned.
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QualificationsTo be successful in this role, you will have:
- An active DoD Secret security clearance
- U.S Citizenship required
- An active DoD 8570 IAT level II complaint certification
- Must possess a valid U.S Passport
- A High School Diploma/GED
- Or a Graduate degree and 2 years of relevant experience
- Or a Doctorate degree and 1 year of relevant experience
- Minimum 8 years of experience in technical training related to Information Technology, Cyber Security, Computer Science, or related discipline
- IT related knowledge and experience particularly in configuring, maintaining, and troubleshooting various ELMR radios such as APX, MCC, XTL, SRX radios, and KVL loaders
- Evidence of taking the Motorola ASTROR 25 IV&D System Overview and ASTROR 25 IV&D Radio System Administrator Workshop
- Experience with PSNet providing Tier 1 type of support
- Strong working knowledge and experience with Radio Frequency (RF) and ELMR
- Proficiency in Microsoft Word, PowerPoint, Excel
- Working knowledge and experience with WiFi, Wireless Access Points (WAP), wireless controllers, Ethernet cabling, and handheld scanners
Additional desired experience and skills:
- 8140 Intermediate Network Specialist baseline certification
- Juniper Networks Certified Internet Associate (JNCIA) or similar certification
- ITIL Service Management Foundation certification
If you are interested in supporting and working with a passionate Serco team then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
In compliance with state and local laws regarding pay transparency, the salary range for this role is $67,889.77 to $113,149.62; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.
Company OverviewSerco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: If you require an accommodation with the application process please email: or call the HR Service Desk at , option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
#J-18808-LjbffrTechnical Support Technician
Posted 5 days ago
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We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.
Key Responsibilities:
- Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
- Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
- Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
- Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
- Install antivirus software, perform system updates, and educate users on secure practices for device protection.
- Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
- Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
- Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.
Qualifications:
- Minimum of a diploma in Information Technology or a related field.
- 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
- Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.
Technical Skills:
- Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
- Strong understanding of network setup and device connectivity troubleshooting.
Soft Skills:
- Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
- Strong problem-solving abilities and a proactive approach to addressing technical issues.
- Ability to work both independently and within a team environment.
Additional Requirements:
- This is a fully on-site role; remote work is not permitted.
- Applicants should currently reside in Bahrain, as this is an immediate requirement.
Technical Support Specialist
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Technical Support Specialist
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Responsibilities:
- Provide first-level technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware, software, and network issues.
- Guide users through troubleshooting processes and provide clear instructions.
- Escalate complex issues to senior support staff or specialized teams.
- Document all support requests, actions taken, and resolutions in the ticketing system.
- Create and maintain knowledge base articles and user guides.
- Install, configure, and update software and hardware as needed.
- Monitor system performance and identify potential issues proactively.
- Bachelor's degree in Computer Science, IT, or a related field, or equivalent experience.
- 3-5 years of experience in technical support, helpdesk, or a similar role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with networking concepts (TCP/IP, DNS, VPN).
- Experience with remote support tools and ticketing systems.
- Excellent customer service and communication skills.
- Ability to troubleshoot effectively and think logically.
- Certifications such as CompTIA A+ or ITIL Foundation are a plus.
Technical Support Engineer
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Responsibilities:
- Respond to and resolve technical support requests from customers via phone, email, and ticketing system.
- Diagnose and troubleshoot hardware, software, and network issues.
- Provide clear and concise technical guidance and solutions to end-users.
- Install, configure, and maintain hardware and software systems.
- Escalate unresolved issues to senior technical staff or relevant departments.
- Document all support activities, including troubleshooting steps and resolutions, in the knowledge base.
- Conduct remote diagnostics and troubleshooting sessions with clients.
- Assist with user account management and access control.
- Proactively monitor system performance and identify potential issues.
- Develop and deliver training materials to end-users on software and hardware usage.
- Collaborate with development and engineering teams to resolve product defects and improve functionality.
- Contribute to the continuous improvement of support processes and tools.
- Maintain an inventory of IT assets and ensure proper documentation.
- Ensure timely resolution of customer tickets, meeting defined SLAs.
- Stay current with technology trends and industry best practices in technical support.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- Minimum of 3 years of experience in technical support or a similar IT role.
- Strong knowledge of operating systems (Windows, macOS, Linux).
- Experience with network troubleshooting (TCP/IP, DNS, VPN).
- Proficiency in diagnosing and resolving hardware and software issues.
- Familiarity with cloud computing platforms (e.g., AWS, Azure) is a plus.
- Excellent customer service skills and a patient, empathetic approach.
- Strong analytical and problem-solving abilities.
- Ability to communicate technical information clearly to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Relevant certifications such as CompTIA A+, Network+, or CCNA are desirable.
- Ability to work independently and as part of a team.
- Adaptability to changing technologies and work requirements.
- Strong organizational skills and attention to detail.
- A commitment to providing exceptional support.
Technical Support Specialist
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Technical Support Specialist
Posted today
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Technical Support Specialist
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Technical Support Lead
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Key Responsibilities:
- Lead and manage a team of technical support specialists, providing guidance and mentorship.
- Oversee the daily operations of the technical support department, ensuring efficient ticket resolution.
- Troubleshoot and resolve complex technical issues across various hardware, software, and network systems.
- Develop and implement technical support policies, procedures, and best practices.
- Monitor support queues and ensure adherence to service level agreements (SLAs).
- Train and onboard new technical support staff, providing ongoing coaching and performance feedback.
- Escalate unresolved issues to senior management or appropriate departments.
- Identify trends in support requests and recommend proactive solutions or system improvements.
- Maintain accurate and up-to-date technical documentation and knowledge base articles.
- Collaborate with IT and development teams to resolve product issues and improve user experience.
- Manage customer escalations and ensure timely and satisfactory resolution.
- Analyze support metrics and generate reports on team performance and customer satisfaction.
- Ensure the security and integrity of IT systems and user data.
- Stay abreast of emerging technologies and industry trends.
- Contribute to the continuous improvement of customer support processes and tools.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 5 years of experience in technical support, with at least 2 years in a leadership or supervisory role.
- Proven experience in troubleshooting and resolving complex IT issues.
- Strong understanding of operating systems (Windows, macOS, Linux), network protocols, and hardware.
- Experience with IT support ticketing systems (e.g., Zendesk, Jira Service Desk).
- Excellent leadership, communication, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to manage and motivate a team effectively.
- Customer-focused mindset with a commitment to service excellence.
- Relevant IT certifications (e.g., CompTIA A+, Network+, ITIL) are highly desirable.
- Ability to work under pressure and manage multiple priorities.
- Experience with cloud platforms (AWS, Azure, GCP) is a plus.
- Strong documentation skills.
Technical Support Lead
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