14 Local Hotels jobs in Bahrain

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

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Join to apply for the Front Desk Agent role at Downtown Rotana

We are currently looking for dynamic, self-motivated Front Office professionals who want to move their careers forward.

Responsibilities

• Provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known, and escorted to their room to make them feel expected and welcomed
• Conduct in-room and hotel familiarization and assist guests in hotel activity enquiries/requests
• Maintain up-to-date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid-down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Qualifications and Experience

You should ideally have a degree in hospitality with previous experience in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem-solving abilities are essentials. Computer literacy and previous experience with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and “switched on” personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast-paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Hospitality

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Job Description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings
  
  

Skills

Education, Qualifications & Experiences

You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-

Understanding the Job

Taking Responsibility

Recognizing Differences

Customer Focus

Adaptability

Teamwork #J-18808-Ljbffr

**Front Desk Supervisor Supervisor**
Reliable and engaging. As a Rooms Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.

**What is in it for you**:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

**What you will be doing**:

- Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Ensure employees are informed daily about priorities to personalize service

**Your experience and skills include**:

- Service focused personality is essential
- Previous experience in a similar leadership role is an asset
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities and the ability to lead by example

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo! **#BELIMITLESS

**Job Number**

**Job Category** Rooms & Guest Services Operations

**Location** The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***:
Responsible for warm welcome and fond farewell processes. S/he checks-in and checks-out hotel guests according to established hotel standards, handles cash and credit-card transactions and provides cashiering assistance to our guests. Provides information to all guest’s inquiries. Provides assistance and advises guests on reservations bookings and general information.

**The primary responsibilities of the role include**:

- Enlivens the RC Philosophy at all times
- Maintains complete knowledge at all times of the following:

- All hotel features/services, hours of operation
- All room types, numbers, layout, décor, etc.
- All room rates, special packages and promotions
- Daily house count and expected arrivals and departures
- Room availability status for any given day
- Scheduled daily group activities
- Maintains complete knowledge and comply with all hotel and departmental policies and procedures
- Handles hand over from previous shift
- Sets up workstation with necessary supplies, maintain cleanliness throughout the shift
- Accesses all functions of computer system according to established procedures and standards
- Promotes positive guest relations to all individuals approaching the front desk
- Accommodates all guest requests in a congenial manner
- Handles guest opportunities and follow the problem resolution process
- Handles check-in according to established hotel requirements
- Updates guest profile in the system
- Sets up accurate accounts for each guest checking-in according to their requirements (share with, room/tax)
- Files registration cards and vouchers in bucket
- Extends every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them
- Follows established procedures for “walking guests.”
- Accommodates room changes expediently
- Handles guest opportunities following the problem resolution process and ensuring guest satisfaction
- Coordinates with Rooms Coordinator regarding guest requests
- Takes record and relay messages accurately.
- Accepts and records wakeup call requests, deliver to PBX
- Issues safe deposit boxes to guests and ensures security of keys
- Handles traces and other hand over that needs to be followed up
- Pre-registers designated guests and prepares key packets
- Processes all check-outs according to established hotel requirements:

- Processes express check-out, if any
- Adheres to all cashiering procedures:

- Legibly documents pertinent information in hand over logbook.
- Assists PBX, Reservations, and Concierge with phone calls
- Provides guest room tours.
- Ensures safe working environment and all equipment in good working condition

**Experience**
- Must have a minimum of 1 year Front Office experience with The Ritz-Carlton or another hotel company.
- Previous cashiering experience

**Education**
- College Diploma required
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Our client, a prestigious hotel in the vibrant area of Tubli, Capital, BH , is seeking an experienced and charismatic Hotel Front Desk Manager to lead their front office operations. This role is crucial for ensuring an exceptional guest experience from arrival to departure. You will be responsible for overseeing the daily operations of the front desk, managing a team of receptionists and concierge staff, and implementing high standards of service. The ideal candidate will possess a proven track record in hotel management, with strong leadership qualities and a passion for hospitality. Key duties include staffing, training, scheduling, and motivating the front desk team; ensuring efficient check-in and check-out procedures; handling guest inquiries, complaints, and requests promptly and professionally; managing room inventory and rates to maximize occupancy and revenue; and maintaining a strong relationship with other hotel departments. You will also be responsible for implementing and upholding hotel policies and procedures, ensuring compliance with safety and security regulations, and contributing to the overall success of the hotel's guest services. Experience with Property Management Systems (PMS) is essential, and proficiency in multiple systems is a plus. Excellent communication, problem-solving, and decision-making skills are paramount. The ability to remain calm under pressure and handle challenging situations with grace is vital. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. Previous experience in a supervisory or managerial role within a hotel front office is required. You should be professional, detail-oriented, and committed to delivering outstanding customer service. This is an on-site position requiring availability during various shifts, including weekends and holidays, to meet the demands of the hospitality industry. Join our esteemed team and play a key role in shaping our guests' experiences.

Key Responsibilities:

• Manage and lead the front desk team, including recruitment, training, and performance management.
• Oversee daily front office operations to ensure smooth check-ins and check-outs.
• Handle guest inquiries, concerns, and complaints with professionalism and efficiency.
• Implement and maintain high standards of customer service.
• Manage room reservations, rates, and availability to optimize revenue.
• Ensure accurate financial transactions and cash handling procedures.
• Coordinate with housekeeping, maintenance, and F&B departments.
• Develop and implement front desk policies and procedures.
• Monitor and address safety and security issues in the lobby area.
• Generate daily reports on occupancy, revenue, and guest feedback.

Required Qualifications:

• Proven experience as a Front Desk Manager or Assistant Front Desk Manager in a hotel.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in Property Management Systems (PMS) and reservation software.
• Strong understanding of hotel operations and hospitality best practices.
• Ability to manage a team effectively and motivate staff.
• Excellent problem-solving and decision-making abilities.
• Customer-focused with a passion for service excellence.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Degree in Hospitality Management or a related field is a plus.
• Fluency in English is required; additional languages are an asset.

The job is located in Tubli, Capital, BH .

Our client, a prestigious hotel in **Riffa, Southern, BH**, is seeking an experienced and charismatic Hotel Front Desk Manager to lead their front office operations. This critical role involves overseeing the guest experience from arrival to departure, ensuring exceptional service standards are met and exceeded. The ideal candidate will possess strong leadership abilities, excellent communication skills, and a passion for hospitality.

Responsibilities:

• Supervise and manage the daily operations of the front desk, including check-in, check-out, reservations, and guest inquiries.
• Train, motivate, and manage the front desk team to ensure high levels of performance and guest satisfaction.
• Develop and implement front desk procedures to enhance efficiency and service quality.
• Handle guest complaints and concerns promptly and professionally, resolving issues to ensure guest satisfaction.
• Ensure accurate billing and financial transactions at the front desk.
• Coordinate with other hotel departments (Housekeeping, Maintenance, F&B) to ensure seamless guest service.
• Manage room inventory and occupancy levels, working closely with the reservations team.
• Oversee the implementation of hotel policies and procedures at the front desk.
• Conduct regular staff meetings and performance evaluations for front desk personnel.
• Maintain a high standard of appearance and professionalism for the front desk area and team.
• Analyze front desk operations data to identify areas for improvement and implement solutions.
• Ensure compliance with all health, safety, and security regulations.
• Assist guests with local information, recommendations, and excursion bookings.
• Manage the hotel's reputation by ensuring positive guest interactions.
• Contribute to the overall success and profitability of the hotel through excellent guest service and operational efficiency.

Qualifications:

• Proven experience as a Front Desk Manager, Assistant Front Desk Manager, or a similar leadership role in the hospitality industry.
• In-depth knowledge of hotel management systems (PMS) and booking software.
• Excellent leadership, communication, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to remain calm and professional under pressure.
• A passion for delivering exceptional customer service.
• Proficiency in multiple languages is a significant advantage.
• A degree in Hospitality Management or a related field is preferred.
• Excellent organizational and multitasking skills.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Strong understanding of revenue management principles is a plus.
• Previous experience in the Bahraini hospitality market is beneficial.

Join a dynamic team and play a key role in shaping unforgettable guest experiences at a premier hospitality establishment.

A Front Desk Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

**What will I be doing?**

As a Front Desk Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Desk Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:

- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Comply with hotel security, fire regulations and all health and safety legislation
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow company brand standards
- Assist other departments, as necessary

**What are we looking for?**

Front Desk Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

- Previous experience in cash handling
- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
- Conflict resolution experience

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

This job has been sourced from an external job board.

Front Desk Agent Full-time vacancy in Manama Bahrain

• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepares all necessary reports during each shift for the management team

Job Qualifications:

• Highly motivated team player with strong initiative and desire for achievement
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service

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