43 Local Hotels jobs in Gudaibiya

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guest, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
• Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

• Supervise the daily operations of the front desk, ensuring smooth and efficient check-in and check-out processes.
• Manage and train front desk agents, providing ongoing coaching and performance feedback.
• Handle guest inquiries, requests, and complaints promptly and professionally, aiming for resolution and guest delight.
• Ensure all guests are welcomed warmly and receive personalized attention throughout their stay.
• Oversee room assignments, reservations, and special requests, coordinating with housekeeping and other departments.
• Manage the hotel's reservation system and ensure accurate room inventory.
• Process guest payments and manage cash handling procedures accurately.
• Develop and implement procedures to enhance guest service and operational efficiency.
• Maintain a high level of product knowledge, including hotel services, amenities, and local attractions.
• Assist with scheduling front desk staff to ensure adequate coverage.
• Act as a point of escalation for complex guest issues.
• Conduct regular team meetings to communicate goals and updates.

• Minimum of 2 years of experience in a hotel front desk role, with at least 1 year in a supervisory or lead capacity.
• Proficiency in hotel property management systems (PMS) such as Opera or similar.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational and multitasking abilities.
• Ability to remain calm and effective under pressure.
• A positive, professional attitude and a passion for hospitality.
• Flexibility to work various shifts, including nights, weekends, and holidays.
• High school diploma or equivalent; further hospitality education or certifications are advantageous.
• Fluent in English; knowledge of other languages is a plus.

• Supervise and lead the front desk team.
• Manage guest check-ins and check-outs efficiently.
• Handle guest inquiries, requests, and complaints with professionalism.
• Oversee reservation management and room assignments.
• Ensure the accuracy of billing and payment processing.
• Coordinate with other hotel departments to meet guest needs.
• Maintain the appearance and functionality of the front desk area.
• Train and mentor new front desk staff.
• Implement and adhere to hotel service standards.

• Minimum 3-4 years of experience in hotel front desk operations.
• At least 1 year of supervisory experience in hospitality.
• Proficiency in Property Management Systems (PMS).
• Excellent customer service and communication skills.
• Strong organizational and problem-solving abilities.
• Ability to work flexible hours, including weekends and holidays.

• Proven experience as a Front Desk Manager or in a similar supervisory role within the hospitality industry.
• Excellent understanding of hotel operations and front desk procedures.
• Proficiency in Property Management Systems (PMS) and hotel booking software.
• Strong leadership, coaching, and staff development skills.
• Exceptional customer service and communication abilities.
• Ability to resolve guest issues effectively and efficiently.
• Good organizational and multitasking capabilities.
• Familiarity with hotel budgeting and financial management.
• Flexibility to work varying shifts, including nights, weekends, and holidays.
• A degree in Hospitality Management or a related field is a plus.
• Professional appearance and a welcoming attitude.
• Ability to remain calm and composed under pressure.

• Supervise and coordinate the daily operations of the front desk.
• Manage guest check-ins and check-outs efficiently.
• Train, schedule, and manage front desk staff.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Ensure all guest service standards are met or exceeded.
• Maintain the cleanliness and organization of the front desk area.
• Process payments and manage the cash drawer.
• Liaise with other hotel departments to ensure smooth guest experiences.
• Monitor and manage hotel occupancy and room inventory.

• Supervise front desk staff and operations.
• Manage guest check-in and check-out processes.
• Handle guest inquiries, requests, and complaints.
• Ensure excellent guest service and satisfaction.
• Liaise with other hotel departments.
• Maintain front desk records and reporting.
• Train and mentor front desk team members.