2 611 Management Self Service jobs in Bahrain
Customer Service & Technical Support Lead
2002 Riffa, Southern
BHD60000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking an experienced and highly motivated Customer Service & Technical Support Lead to join their team in Riffa, Southern, BH . This role will be responsible for managing the day-to-day operations of the customer service and technical support department, ensuring exceptional customer satisfaction and efficient issue resolution. The Lead will provide guidance and support to a team of customer service representatives and technical support agents, acting as a point of escalation for complex customer inquiries and technical issues. The ideal candidate will possess a strong understanding of customer relationship management (CRM) systems, troubleshooting methodologies, and effective communication techniques. You will be responsible for developing and implementing best practices for customer service, training new team members, and monitoring team performance against key metrics such as response times, resolution rates, and customer satisfaction scores. Responsibilities include analyzing customer feedback to identify areas for improvement, collaborating with other departments (e.g., product development, sales) to address recurring issues, and contributing to the development of knowledge base articles and support documentation. This position requires excellent leadership, problem-solving, and interpersonal skills, with the ability to motivate and guide a team effectively. A Bachelor's degree in a related field or equivalent work experience is preferred. A minimum of 5 years of experience in customer service or technical support, with at least 2 years in a supervisory or lead role, is essential. Experience with SaaS products or complex technical systems is highly desirable. The ability to remain calm and professional under pressure, coupled with a passion for delivering outstanding customer experiences, is paramount. This hybrid role offers the opportunity to lead a vital customer-facing team, balancing on-site leadership and team development with remote work capabilities for strategic planning and reporting.
Responsibilities:
Qualifications:
Responsibilities:
- Lead and manage the customer service and technical support team.
- Ensure timely and accurate resolution of customer inquiries and technical issues.
- Provide escalation support for complex customer problems.
- Train, coach, and mentor customer service representatives and support agents.
- Develop and implement customer service policies and procedures.
- Monitor team performance and key performance indicators (KPIs).
- Analyze customer feedback and identify trends for service improvement.
- Collaborate with other departments to resolve customer issues effectively.
- Contribute to the creation and maintenance of knowledge base articles.
- Manage CRM systems and ensure data accuracy.
Qualifications:
- Minimum of 5 years of experience in customer service or technical support.
- Minimum of 2 years of experience in a supervisory or lead role.
- Strong understanding of CRM systems and helpdesk software.
- Proficiency in troubleshooting technical issues and providing solutions.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Proven leadership and team management abilities.
- Ability to work effectively under pressure and manage multiple priorities.
- Experience in the tech industry or with SaaS products is a plus.
- Bachelor's degree in a relevant field or equivalent experience.
- Customer-focused mindset with a passion for service excellence.
This advertiser has chosen not to accept applicants from your region.
0
Customer Service & Technical Support Specialist
67890 Riffa, Southern
BHD60000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a leading provider of innovative software solutions, is seeking a dedicated and articulate Customer Service & Technical Support Specialist to join their fully remote global support team. This role is crucial in ensuring our clients receive exceptional assistance and seamless user experiences with our cutting-edge products. The ideal candidate will possess outstanding communication skills, a strong aptitude for problem-solving, and a passion for delivering top-tier customer service and technical guidance.
Key Responsibilities:
Key Responsibilities:
- Provide comprehensive technical support and customer service to clients via phone, email, and chat channels.
- Troubleshoot and resolve software-related issues, guiding users through complex functionalities and configurations.
- Diagnose and identify the root cause of technical problems, escalating unresolved issues to senior support engineers or development teams when necessary.
- Document all customer interactions, troubleshooting steps, and resolutions accurately in the CRM/ticketing system.
- Develop and maintain a deep understanding of the company's software products, features, and common use cases.
- Create and update knowledge base articles, FAQs, and user guides to empower customers and reduce support volume.
- Proactively identify opportunities to improve the customer experience and product usability.
- Collaborate with product management and engineering teams to provide feedback on bugs, feature requests, and overall product performance.
- Manage customer expectations effectively, ensuring timely and satisfactory resolution of inquiries.
- Assist in onboarding new customers and conducting training sessions on product usage.
- Adhere to service level agreements (SLAs) and key performance indicators (KPIs) for response and resolution times.
- Contribute to a positive and collaborative team environment.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in technical support, customer service, or a similar client-facing role, preferably within the software industry.
- Proficiency in troubleshooting software applications and understanding of IT concepts.
- Excellent verbal and written communication skills, with the ability to explain technical information clearly and concisely to users of varying technical abilities.
- Strong problem-solving and analytical skills, with a methodical approach to issue resolution.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud, HubSpot Service Hub).
- Ability to work independently, manage time effectively, and prioritize tasks in a remote environment.
- A patient, empathetic, and customer-centric attitude.
- Familiarity with SaaS products and cloud-based environments is highly advantageous.
- Experience creating technical documentation or training materials is a plus.
- Adaptability to learn new technologies and software quickly.
This advertiser has chosen not to accept applicants from your region.
1
Customer Service & Technical Support Manager
101 Al Malikiyah, Northern
BHD65000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
A dynamic and growing technology company located in Hidd, Muharraq, BH , is seeking an experienced and customer-focused Customer Service & Technical Support Manager to lead their support operations. This role is crucial for ensuring exceptional customer experiences and efficient resolution of technical issues. You will be responsible for managing a team of customer service representatives and technical support specialists, providing training, coaching, and performance management to foster a high-performing support environment. Key duties include developing and implementing customer service policies and procedures, monitoring service levels, and analyzing customer feedback to identify areas for improvement. The Manager will also oversee the troubleshooting of complex technical issues, ensuring timely and effective solutions are provided to clients. Collaboration with product development, sales, and engineering teams is essential to communicate customer needs and drive product enhancements. We are looking for an individual with a strong understanding of customer service principles, technical support methodologies, and team leadership. Excellent communication, problem-solving, and interpersonal skills are paramount. Proven experience in managing customer service or technical support teams within the tech industry is highly desirable. Familiarity with CRM systems and helpdesk software is a must. The ideal candidate is passionate about customer satisfaction and possesses the ability to inspire and motivate a team to deliver outstanding service. This role offers a great opportunity to make a significant impact on customer loyalty and overall business success in a collaborative and supportive workplace.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service & Technical Support Lead
1036 Southern, Southern
BHD5500 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a proactive and customer-focused Customer Service & Technical Support Lead to manage and enhance their support operations. This role is pivotal in ensuring that customers receive exceptional service and timely resolution to their technical issues. You will lead a team of customer service representatives and technical support specialists, setting performance standards, providing ongoing training, and fostering a customer-centric culture. Key responsibilities include overseeing daily support activities, analyzing customer feedback and support metrics to identify areas for improvement, and implementing strategies to enhance customer satisfaction and loyalty. You will be involved in developing and refining support processes, knowledge bases, and troubleshooting guides. Escalation management and ensuring efficient resolution of complex technical problems will be a critical part of your role. Collaboration with other departments, such as product development and sales, will be necessary to provide feedback and ensure a cohesive customer experience. The ideal candidate will possess excellent leadership, communication, and problem-solving skills, with a strong understanding of customer service principles and technical support best practices. Experience with CRM systems and support ticketing software is essential. A Bachelor's degree in a relevant field or equivalent practical experience is required, along with at least 5 years of experience in customer service, with a minimum of 2 years in a supervisory or leadership role. This role is based in Nuwaidrat, Southern, BH , with a hybrid work model.
This advertiser has chosen not to accept applicants from your region.
3
Customer Service & Technical Support Lead
245 Seef, Capital
BHD65000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is looking for an experienced and dynamic Customer Service & Technical Support Lead to manage and enhance their customer support operations. This role is crucial for ensuring exceptional customer satisfaction and efficient resolution of technical issues. You will lead a team of customer service representatives and technical support specialists, providing guidance, training, and performance management. Responsibilities include developing and implementing customer service strategies, defining service level agreements (SLAs), and monitoring team performance against key metrics. You will handle escalated customer complaints and complex technical problems, acting as a point of escalation for your team. The Lead will also be responsible for creating and maintaining support documentation, knowledge bases, and training materials to empower both the support team and customers. Collaboration with other departments, such as product development and sales, will be essential to identify customer needs and provide feedback for service and product improvements. You should possess excellent problem-solving skills, a strong understanding of customer relationship management (CRM) systems, and the ability to troubleshoot a wide range of technical issues. A passion for delivering outstanding customer experiences and a proven ability to lead and motivate a team are paramount. This position is located in Seef, Capital, BH , and requires the successful candidate to be on-site to effectively manage team dynamics, conduct training, and oversee daily operations. We are seeking a dedicated professional committed to upholding the highest standards of customer care.
This advertiser has chosen not to accept applicants from your region.
4
Customer Service & Technical Support Lead
921 Seef, Capital
BHD60000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a growing technology solutions provider, is seeking a proactive and experienced Customer Service & Technical Support Lead to join their dynamic team. This hybrid role requires a balance of on-site collaboration and remote work flexibility. You will be responsible for leading the customer support department, ensuring exceptional service delivery, and resolving complex technical issues for clients. Your leadership will be key in developing support strategies, training support staff, and enhancing customer satisfaction through efficient and effective service.
Key Responsibilities:
The ideal candidate will possess a Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. A minimum of 5 years of experience in customer service and technical support, with at least 2 years in a leadership or supervisory role, is required. Strong understanding of IT support processes, troubleshooting methodologies, and CRM systems is essential. Excellent communication, interpersonal, problem-solving, and leadership skills are critical. This hybrid role requires regular presence at the office in Seef, Capital, BH , with the flexibility for remote work on designated days. Proficiency in managing remote teams is a plus.
Key Responsibilities:
- Leading and managing the customer service and technical support team, including scheduling, performance management, and training.
- Developing and implementing customer support policies, procedures, and service level agreements (SLAs).
- Overseeing the resolution of escalated customer issues and technical problems.
- Analyzing customer feedback and support data to identify trends and areas for improvement.
- Ensuring the efficient and effective operation of the helpdesk and support systems.
- Collaborating with product development and engineering teams to address recurring technical issues and improve product usability.
- Developing and delivering training programs for support staff on products, services, and troubleshooting techniques.
- Monitoring customer satisfaction metrics and implementing strategies to enhance the customer experience.
- Maintaining up-to-date knowledge of the company's products and services.
The ideal candidate will possess a Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. A minimum of 5 years of experience in customer service and technical support, with at least 2 years in a leadership or supervisory role, is required. Strong understanding of IT support processes, troubleshooting methodologies, and CRM systems is essential. Excellent communication, interpersonal, problem-solving, and leadership skills are critical. This hybrid role requires regular presence at the office in Seef, Capital, BH , with the flexibility for remote work on designated days. Proficiency in managing remote teams is a plus.
This advertiser has chosen not to accept applicants from your region.
5
Customer Service & Technical Support Specialist
234 Al Muharraq
BHD18 Hourly
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a growing tech company based in **Sitra, Capital, BH**, is looking for a dedicated and customer-focused Customer Service & Technical Support Specialist. This hybrid role offers a blend of remote work flexibility and in-office collaboration, allowing you to provide exceptional support to our valued customers. You will be the first point of contact for inquiries, troubleshooting technical issues, and ensuring a positive customer experience.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve technical issues related to our products and services.
- Guide customers through product features, setup, and usage.
- Escalate complex technical issues to the appropriate internal teams when necessary.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Provide feedback to product development teams regarding customer issues and suggestions for improvement.
- Develop and maintain knowledge base articles and FAQs for customer self-help.
- Assist with customer onboarding and training sessions.
- Contribute to a positive and supportive team environment.
- Identify opportunities to improve customer satisfaction and service delivery.
- Follow established service level agreements (SLAs) for response and resolution times.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service, technical support, or a similar client-facing role.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving abilities and a knack for troubleshooting technical issues.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to explain technical concepts in a clear and understandable manner to non-technical users.
- Patience, empathy, and a genuine desire to help customers.
- Ability to manage time effectively and prioritize tasks in a fast-paced environment.
- Experience with (Specific Product/Service Category, e.g., SaaS, hardware) is a plus.
- Comfortable working both independently and collaboratively in a hybrid work model.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service & Technical Support Specialist
22211 Al Daih, Northern
BHD40000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client, a growing technology company, is looking for a dedicated and customer-focused Customer Service & Technical Support Specialist to join their team. This role requires you to be on-site at our office located in Budaiya, Northern, BH , providing direct support to our valued customers. You will be the first point of contact for customers, handling inquiries, troubleshooting technical issues, and ensuring a positive customer experience. The ideal candidate possesses excellent communication skills, a patient demeanor, and a strong aptitude for problem-solving, with a keen understanding of our products and services.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Troubleshoot and resolve technical issues related to the company's products or services.
- Guide customers through product features, functionalities, and setup processes.
- Document all customer interactions, issues, and resolutions accurately in the CRM system.
- Identify and escalate complex technical problems to the appropriate support tiers or departments.
- Provide feedback to the product development team based on customer issues and suggestions.
- Assist in the creation and maintenance of customer support documentation, FAQs, and knowledge base articles.
- Proactively identify opportunities to improve customer satisfaction and loyalty.
- Educate customers on best practices for using the company's offerings.
- Collaborate with sales and technical teams to ensure a seamless customer journey.
- Adhere to company policies and procedures regarding customer service and data privacy.
- Meet or exceed key performance indicators (KPIs) for customer satisfaction, response times, and resolution rates.
Qualifications:
- High school diploma or equivalent; a Bachelor's degree in a related field is a plus.
- Previous experience in customer service, technical support, or a helpdesk role is required.
- Strong understanding of common computer hardware and software issues.
- Excellent verbal and written communication skills.
- Patience, empathy, and a customer-centric attitude.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in using CRM software and helpdesk ticketing systems.
- A quick learner with the ability to grasp technical concepts easily.
- Ability to work collaboratively within a team environment.
- Experience within the technology sector is an advantage.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service & Technical Support Manager
801 Muharraq, Muharraq
BHD4000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is actively seeking a dynamic and experienced Customer Service & Technical Support Manager to lead their dedicated support team in **Muharraq, Muharraq, BH**. This leadership role is central to ensuring exceptional customer satisfaction and providing timely, effective technical assistance. The successful candidate will be responsible for overseeing all aspects of the customer service and technical support operations, including managing inbound inquiries, resolving complex issues, and implementing strategies to enhance customer loyalty. You will lead, train, and motivate a team of customer service representatives and technical support specialists, fostering a high-performance culture focused on problem-solving and empathy. Key responsibilities include developing and refining support processes and procedures, establishing key performance indicators (KPIs) to measure team effectiveness, and ensuring adherence to service level agreements (SLAs). The manager will also be responsible for analyzing customer feedback and support data to identify trends, recommend product/service improvements, and contribute to overall business strategy. Experience in managing ticketing systems, CRM software, and support knowledge bases is essential. This role requires strong analytical skills to diagnose technical issues and effective communication skills to convey solutions clearly to customers and internal stakeholders. A minimum of 5 years of experience in customer service or technical support management, with a proven ability to lead and develop teams, is required. A Bachelor's degree in a relevant field or equivalent work experience is preferred. This is an excellent opportunity to make a significant impact on customer experience and drive operational excellence within a growing organization in **Muharraq, Muharraq, BH**. Apply today to lead our customer-centric initiatives.
This advertiser has chosen not to accept applicants from your region.
8
Customer Service & Technical Support Lead
2500 Tubli
BHD50000 Annually
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking an experienced and dynamic Customer Service & Technical Support Lead to manage their support operations in **A'ali, Northern, BH**. This role is crucial for ensuring exceptional customer satisfaction by providing timely and effective technical assistance and resolving customer inquiries. The ideal candidate will have a strong background in customer support, technical troubleshooting, and team leadership. You will be responsible for overseeing a team of customer service representatives and technical support agents, guiding them in delivering high-quality service.
Key responsibilities include managing the daily operations of the customer support center, ensuring adherence to service level agreements (SLAs). You will develop and implement customer service policies and procedures, and monitor team performance, providing regular feedback, training, and coaching to enhance skills and efficiency. The Lead will also be responsible for handling escalated customer issues, troubleshooting complex technical problems, and ensuring swift and satisfactory resolutions.
This role requires excellent communication and interpersonal skills, with the ability to empathize with customers and de-escalate challenging situations. You will work closely with the product and development teams to identify recurring issues and provide feedback for product improvements. Analyzing customer feedback and support data to identify trends and areas for improvement will be a key part of your role. We are looking for a motivated leader with a passion for customer service and a knack for solving technical challenges.
**Qualifications:**
Key responsibilities include managing the daily operations of the customer support center, ensuring adherence to service level agreements (SLAs). You will develop and implement customer service policies and procedures, and monitor team performance, providing regular feedback, training, and coaching to enhance skills and efficiency. The Lead will also be responsible for handling escalated customer issues, troubleshooting complex technical problems, and ensuring swift and satisfactory resolutions.
This role requires excellent communication and interpersonal skills, with the ability to empathize with customers and de-escalate challenging situations. You will work closely with the product and development teams to identify recurring issues and provide feedback for product improvements. Analyzing customer feedback and support data to identify trends and areas for improvement will be a key part of your role. We are looking for a motivated leader with a passion for customer service and a knack for solving technical challenges.
**Qualifications:**
- Bachelor's degree in Business Administration, Information Technology, or a related field; relevant certifications are a plus.
- Minimum of 4 years of experience in customer service or technical support, with at least 2 years in a lead or supervisory role.
- Proven experience in troubleshooting and resolving technical issues across various platforms/products.
- Strong understanding of customer support best practices and metrics (e.g., CSAT, NPS, FCR).
- Excellent leadership, team management, and motivational skills.
- Exceptional communication, active listening, and problem-solving abilities.
- Proficiency in customer support software (e.g., Zendesk, HubSpot Service Hub) and CRM systems.
- Ability to work effectively in a hybrid environment, managing both on-site and remote team members.
- Strong organizational skills and the ability to manage multiple priorities.
- Calm demeanor and ability to handle stressful situations professionally.
This advertiser has chosen not to accept applicants from your region.
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