4191 Management jobs in Manama

Overview

CIB Teller Manager role at HSBC Recruitment. The purpose of this role is to contribute to the Bank’s business operations and goals by providing consistently high-quality Branch Operation services to the Bank’s customers. The role holder will safeguard the bank’s interests by ensuring prompt processing of payments through Bahrain Central Bank and other payments. Significant volumes of transactions are for large amounts and require appropriate authorization and controls. The successful candidate will assist customers by effectively dealing with their enquiries related to delivery items of all types and will help maintain a high level of customer service with prompt, accurate, and efficient responses to all snags related to the Central Bank and outward clearing cheques. Scanning of deposited cheques over the counter in the BCTS system is also involved.

• Exercise due diligence and vigilance; understand and contribute to the Bank’s group strategy and Managing for Growth.
• Assist customers by effectively handling enquiries and manage an agreed volume of work to meet department performance targets.
• Provide personalized, effective service while ensuring compliance with FIM and other procedure manuals, including updated instructions.
• Ensure end-of-day balance of physical cheques as per the BCTS system; ensure records are scanned and filed/ indexed.
• Deliver fair outcomes for customers and maintain orderly, transparent operation of financial activities in a personalized, effective manner while complying with FIM and other manuals, audit and instructions.
• Cash handling and basic accounting principles knowledge; basic HUB / SFE knowledge.
• Process customer instructions according to productivity and quality standards; adhere to compliance and regulatory requirements; follow SLAs and procedures.
• Reconcile posted vouchers as required; greet and assist customers at counters with high-standard service; provide complete information and guide customers on signatures, addresses, and remote banking options.
• Provide quality referrals to all departments; address customer queries appropriately; assist other counters or participate in special projects as needed.
• Demonstrate excellent interpersonal skills and aptitude for customer service; ensure sales and operations align with cash handling policy, FIM, and related procedures.
• Compliance with local regulatory requirements; proactively assist management in identifying and containing money laundering risks by reporting suspicious activity to MLCO.
• Follow KYC and SCC due diligence for individuals from sanctioned or sensitive countries; complete mandatory compliance training on time and participate in BMLCO trainings.
• Manage information risk per ISR policy and complete mandatory ISR trainings; stay alert to operational risk, report losses to the risk coordinator.
• Adhere to sanction guidance in FIM and maintain cash handling policy adherence; obtain and update CRMS with source of funds details and raise Suspicious Transaction Reports where applicable.

• Education: Bachelor’s degree in business, finance, or related field.
• Experience: 4-5 years of experience; supervisory/team leadership experience.
• Experience with vault management and audits.
• Leadership & Management: Ability to motivate, train, and manage a team of tellers, including scheduling, performance evaluations, and conflict resolution.
• Advanced banking knowledge: Understanding of banking policies, procedures, regulations (e.g., anti-money laundering), and security protocols.
• Problem-solving: Ability to handle escalated customer issues and complex transactions.
• Communication: Strong verbal and written communication skills for reporting to management, training staff, and interacting with customers.

For further details and application information please visit our careers site: 000LO30.

Company Description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We’re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you’ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger – together.

Job Purpose:

The purpose of the job is to prepare, review and provide appropriate recommendation of credit facilities for a portfolio of Large Corporate. The role also entails compliance with all credit policies and guidelines.

Key Accountabilities:

• Ensure timely preparation and submission of Credit Applications and conduct necessary client visits and due diligence in coordination with the coverage team.
• Coordinates with the Relationship Managers well in advance of due dates of annual reviews to obtain necessary information from the borrower to facilitate a comprehensive review of the credit facilities.
• Ensure and maintain credit processing & approval turnaround times as per agreed SLAs.
• Monitor accounts regularly and follow-up with Business units on terms and conditions to ensure compliance with the approval conditions.
• Monitor early warning indicators in order to identify potential problem accounts and liaise with Business Units for ensuring suitable action plans are in place to rectify the situation at an early stage.
• Review exception and portfolio reports as applicable and keep abreast of the clients account conduct, financial standing and latest developments occurring in their respective segment/market so as to provide appropriate recommendations with regards to change in risk appetite / ratings /classification.
• Ensure accuracy of data being presented to various stakeholders including senior management

Minimum Qualification

• Must have Bachelor’s degree.
• Desirable: - Chartered Accountant/ Masters in Business Administration (MBA).

Minimum Experience

• 5 years’ relevant experience in the banking sector with at least 3 years in similar positions of progressively increasing responsibilities in the Credit function.
• Experience in Credit Management of Large Corporates.

Overview

CIB Teller Manager (ID: 000LOHY)

Some careers prize diversity more than others. If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

The purpose of this role is to contribute to the Bank’s business operations and goals by providing consistently high-quality Branch Operation services to the Bank’s customers. The role holder will safeguard the bank’s interest by ensuring prompt process of payments through Bahrain Central Bank and other payments. Significant volumes of transactions are for large amount and hence their processing with appropriate authorisation and controls is critical. The successful candidate will assist customers by effectively dealing with their enquiries pertaining to delivery items of all types. Contributes to maintain a high level of customer service by providing prompt accurate and efficient response to all snags related, Central bank, all outward clearing cheques. Scanning the cheque’s deposited over the counter in BCTS system.

• The jobholder is required to always exercise due diligence and vigilance. Understand and contribute to the objectives of the Bank’s group strategy and Managing for Growth.
• Assist customers by effectively dealing with their enquiries. Accept and handle agreed volume of work thus contributing to the achievements of the department’s performance target. Contribute to the Bank’s business objectives and goals by providing personalized effective service while ensuring full compliance with FIM and other procedure manuals including instructions issued from time to time.
• Ensure EOD balance of physical cheques as per BCTS system. Records are being sent for scanning to be filed and indexed under Filing.
• Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets in a manner which is personalized, effective and efficient while ensuring full compliance with FIM and other procedural manuals including, audit and other instructions issued from time to time.
• Cash handling experience
• Basic Accounting principles/concepts
• Basic HUB / SFE Knowledge
• Process customer instructions as per target Productivity & quality standards.
• Adherence to Compliance & regulatory requirements.
• Strict adherence to SLA’s and procedures.
• Reconciliation of posted vouchers as per On-demand.
• Greet, smile and welcome all customers coming to the counters for conducting various transactions and provide a high standard of personalized, effective and efficient customer service.
• Provide complete information of customer, even though not solicited, if it is deemed to be useful.
• Guide customers whenever required, e.g. updating of signatures, addresses, remote banking options, etc.
• Quality referrals to all departments.
• Guide and attend to customer queries appropriately.
• To assist other counters as and when required or handle any special project assigned from time to time.
• Excellent interpersonal skills and aptitude for customer service.
• Ensuring that sales & operations are undertaken in accordance with Cash handling policy, FIM, and related procedures.
• Comply with local regulatory requirements.
• Proactively assisting management in identifying and containing Money Laundering compliance risk through reporting of suspicious customers to MLCO.
• Strictly following and implementing with accuracy KYC and SCC due diligence information for individuals from Sanction & sensitive countries.
• Complete all mandatory Compliance training on time and attend the BMLCO trainings.
• Management of Information Risk including adherence to ISR policy and completion of ISR mandatory trainings.
• Be alert to operational risk losses during the execution of the day to day responsibilities, identify an operational risk loss and report this to manager ensuring that it is reported to their local risk coordinator.
• Adherence to sanction guidance contained in the Legal and compliance FIM.
• Adhering to the cash handling policy
• Obtaining and updating CRMS with detailed Source of Funds information and raising Suspicious Transaction Report were doubt. (UAR)

• Cash handling experience
• Basic Accounting principles/concepts
• Basic HUB / SFE Knowledge
• Excellent interpersonal skills and aptitude for customer service

Overview

Fives Services Gulf is actively seeking an IT Senior Manager to join our team in Bahrain.

• Lead and manage the IT function across Fives Services Gulf, ensuring alignment with global strategy and regional operational requirements.
• Develop and implement strategic IT plans to support business goals, including digital transformation and AI adoption.
• Define and enforce IT policies and procedures in line with Fives global IT standards.
• Oversee the IT department's budget, ensuring efficient use of resources and cost optimization.
• Provide secure, effective IT infrastructure and business systems support.
• Lead IT hardware and software maintenance, ensuring availability, upgrades, and lifecycle management.
• Act as the primary SAP Business One (SAP B1) administrator, driving improvements, troubleshooting, and end-user support to optimize ERP usage.
• Drive AI and automation initiatives, to support digital workforce enablement.
• Identify, evaluate, and implement emerging technologies that enhance productivity, efficiency, and data-driven decision-making.
• Manage IT and cybersecurity projects, coordinating internal teams and vendors to deliver results on time and within scope.
• Maintain business continuity plans, including backup and disaster recovery systems.
• Monitor and manage network, telecommunication systems, and systems connectivity to ensure high availability.
• Conduct regular internal IT audits and ensure compliance with cybersecurity and data protection regulations.
• Plan and deliver training for staff on IT systems, business tools, cybersecurity awareness, and AI tools.
• Support Division IT Team and Cybersecurity teams in implementing global directives and policies locally.
• Lead people management activities including recruitment, goal setting, coaching, and performance reviews.
• Resolve escalated IT issues of complex or critical nature in a timely and effective manner.
• Ensure HSEQ and regulatory compliance across all IT activities.

• Bachelor's degree in IT, Computer Science, or related field
• Minimum eight (8) years of relevant experience especially in a digitalization program or ERP program, including (3-5) years in a leadership role

• ITIL certification – Mandatory
• Strong knowledge and experience in SAP Business One – Mandatory
• Knowledge of Microsoft Server and SQL database – Required
• Certification in IT infrastructure and cybersecurity – Required
• Project Management certification (e.g., PMP) – Preferred
• Knowledge or certification on M365 platform especially Power Platform – Required

• Advanced user of MS Office
• Occasional regional travel may be required

Why come to Fives? Industry can do it with you

Overview

Location: Bahrain | Investment Sector | min of 8 Years’ Experience

On behalf of one of our leading clients within the Bahrain investment sector, we’re seeking a Finance Manager to work closely with the CFO to set financial goals and evaluate its financial performance. Create accurate data analysis and oversee financial matters of the parent and subsidiary companies to maintain the financial health of the organisation. Additionally, you will coordinate with external auditors / vendors for any Finance related requirements

Experience and Qualification:

• 8 years of finance-related experience. Minimum 3 years in a managerial level role.
• Bachelor’s degree in finance, Accounting or Economics
• Professional qualification such as ACCA/CA/CFA/CPA.

Job Specific Skills:

• Problem solving skills.
• Working knowledge of budgets and financial statements
• Extensive understanding of financial trends both within the company and general market patterns
• Proficient user of finance software
• A solid understanding of financial statistics and accounting principles
• Working knowledge of all statutory legislation and regulations

Behavioural Skills and Competencies:

• Possess excellent communication and customer-service skills to deal with all types / levels of stakeholders.
• Able to manage, guide and lead employees to ensure appropriate financial processes are being used.
• Strong coordination skills to simultaneously manage multiple projects at hand.

Our client is an F&B Business focused on managing international food brands and developing high-quality restaurants.

• Develop and implement strategic plans to enhance profitability, operational efficiency, and brand growth.
• Oversee financial performance, budgeting, and cost control to ensure revenue growth and sustainability.
• Lead and develop a diverse team, ensuring high performance, training, and adherence to company standards.
• Ensure compliance with food safety, licensing, and regulatory requirements across all locations.
• Drive customer experience initiatives to enhance brand loyalty and market competitiveness.

This role offers competitive pay and benefits.

• Minimum 10-12 years of experience in multi-unit F&B management, preferably in GCC.
• Strong expertise in financial management, KPI setting, food costing, and contract negotiations.
• Proven track record in restaurant pre-openings, brand development, and operational scaling.
• Exceptional leadership, decision-making, and problem-solving skills in a high-paced environment.

Overview

Senior Account Manager, AWS, MENAT (Bahraini Nationals Only). Job ID: | Amazon Web Services EMEA SARL Branch of a Foreign Company. AWS offers over 200 fully featured services to millions of customers and supports digital transformation globally.

As a Senior Account Manager in the MENAT Public Sector team, you drive digital transformations through engagement with C-level business and IT executives, IT leaders, architects, developers, and various lines of business. You represent the entire AWS portfolio across Enterprise customers, promoting AWS products and services to drive adoption and value.

You empower customers to achieve business, operational, and innovation goals, helping them become more agile, innovative, and efficient by leveraging AWS innovations, security, and operational excellence.

Key responsibilities include building long-term strategic relationships, delivering customer outcomes, and driving growth within defined accounts.

• Drive digital transformation through meaningful engagement with C-level executives, IT leaders, architects, developers, and various lines of businesses within your customers.
• Represent the entire portfolio of AWS products and services across the accounts you manage within the Enterprise customer market segment.
• Drive revenue and increase market share in a defined set of accounts.
• Meet or exceed quarterly and monthly revenue targets.
• Develop and execute a plan to grow the AWS footprint within your set of accounts.
• Manage numerous accounts concurrently and strategically.
• Create and articulate compelling value propositions around AWS services.
• Accelerate customer adoption through well-developed sales engagements and go-to-market strategies to achieve customer outcomes.
• Maintain a robust sales pipeline.
• Work with partners to extend reach and drive adoption.
• Ensure customer satisfaction and manage contract negotiations.
• Develop long-term strategic relationships with key accounts.

• 5-7+ years of direct sales or business development experience in software, cloud or SaaS markets selling to C-level executives.
• Experience in the Middle East market with direct field experience supporting cloud adoption and transformative technology including cloud, IoT, AI/ML, business intelligence, analytics.
• Experience driving new business within net new and existing customers, engaging at the C-suite level.
• Strong verbal and written communications skills.

• A technical background in engineering, computer science, or MIS is a plus.
• Strong verbal and written communication skills.
• AWS technical qualifications (SA, specialist, etc.).

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the AWS accommodations page for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.

Job Summary:

We are looking for an experienced and results-driven Quality Manager to lead our quality assurance initiatives at Tafaseel BPO. The Quality Manager will be responsible for developing, implementing, and managing quality assurance processes to ensure that our BPO operations consistently meet and exceed client expectations and industry standards. This role is essential for maintaining a high level of service quality and operational efficiency.

• Quality Strategy Development: Design and implement a comprehensive quality assurance strategy aligned with organizational goals and client requirements.
• Monitoring and Evaluation: Oversee the monitoring of service delivery processes, conducting regular evaluations and audits to ensure compliance with established quality standards.
• Data Analysis: Analyze quality performance metrics and trends, preparing detailed reports to inform decision-making and continuous improvement initiatives.
• Team Leadership: Lead and mentor the quality assurance team, fostering a culture of quality and accountability throughout the organization.
• Feedback and Improvement: Provide constructive feedback and coaching to employees based on quality assessments, and collaborate with training teams to address skill gaps.
• Process Enhancement: Identify opportunities for process improvements and implement best practices to enhance service quality and operational efficiency.
• Client Liaison: Serve as the primary point of contact for quality-related client inquiries, addressing concerns and ensuring alignment with client expectations.
• Compliance Assurance: Ensure adherence to regulatory and industry standards, conducting regular compliance audits and implementing corrective actions as necessary.
• Stakeholder Collaboration: Work closely with cross-functional teams, including Operations, Training, and Client Services, to drive quality initiatives and improvements.

• Bachelor’s degree in business administration, Quality Management, or a related field; master’s degree is a plus.
• Proven experience in quality management, preferably within the BPO industry, with a minimum of 3 years in a leadership role.
• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.
• Excellent communication and interpersonal skills, capable of engaging effectively with all levels of staff and clients.
• Familiarity with quality management frameworks (e.g., Six Sigma, ISO, CMMI) and quality assurance tools.
• Fluency in Both Arabic and English.