What Jobs are available for Member Services in Bahrain?

• Conduct comprehensive wellness assessments with clients to understand their health history, lifestyle, goals, and challenges.
• Develop personalized wellness plans that address areas such as nutrition, physical activity, stress management, sleep, and mindfulness.
• Deliver one-on-one coaching sessions via video conferencing, phone, or secure messaging platforms.
• Educate clients on evidence-based wellness strategies and promote healthy habit formation.
• Motivate and support clients in overcoming obstacles and maintaining progress towards their goals.
• Track client progress, provide regular feedback, and adjust wellness plans as needed.
• Maintain accurate and confidential client records in compliance with privacy regulations.
• Collaborate with other healthcare professionals when necessary to ensure holistic client care.
• Develop and deliver wellness workshops or group coaching sessions remotely.
• Stay current with the latest research and best practices in wellness, nutrition, fitness, and mental health.
• Contribute to the development of new coaching programs and resources.
• Uphold the highest ethical standards in coaching practice.

• Bachelor's degree in Health Science, Nutrition, Psychology, Kinesiology, or a related field. Master's degree preferred.
• Professional certification from a recognized coaching organization (e.g., ICF, NBHWC) is required.
• Minimum of 5 years of experience as a certified wellness coach or in a related health and wellness field.
• Proven expertise in multiple wellness domains (e.g., nutrition, fitness, stress reduction, behavior change).
• Excellent active listening, empathy, and communication skills.
• Proficiency in using virtual communication tools and wellness platforms.
• Ability to build rapport and trust with clients from diverse backgrounds.
• Strong organizational and time management skills, essential for remote work.
• Demonstrated ability to motivate and empower individuals.
• Knowledge of relevant health and wellness research and best practices.
• Experience in developing wellness content or leading workshops is a plus.

• Develop and execute strategies to deepen client relationships and identify growth opportunities.
• Proactively manage a portfolio of clients, ensuring their financial objectives are met.
• Conduct regular client reviews to assess performance, discuss market trends, and adjust strategies as needed.
• Provide expert financial advice and recommendations on investment products, loans, and other banking services.
• Resolve client inquiries and issues efficiently and effectively, escalating complex matters when necessary.
• Collaborate with internal teams (e.g., product specialists, credit analysts) to deliver comprehensive client solutions.
• Stay informed about market developments, regulatory changes, and new financial products.
• Identify and pursue new business opportunities through client referrals and networking.
• Maintain accurate client records and manage relationship management systems.
• Ensure compliance with all relevant financial regulations and company policies.

• Bachelor's degree in Finance, Economics, Business Administration, or a related field.
• Minimum of 5 years of experience in client relationship management, banking, or wealth management.
• Proven track record of successfully managing and growing a client portfolio.
• In-depth knowledge of financial markets, investment vehicles, and banking products.
• Excellent interpersonal, communication, and presentation skills.
• Strong negotiation and sales capabilities.
• Ability to analyze financial data and provide strategic insights.
• Relevant certifications (e.g., CFA, CFP) are highly desirable.
• Familiarity with CRM software and financial planning tools.
• Resident in or able to commute regularly to **Saar, Northern, BH**.

Bahrain

Full Time

Experienced

Bank ABC seeks to recruit a Customer Services & Implementation Management Team Leader in the Group Transaction Banking Department based in our Head Office, in Bahrain.

The Customer Services & Implementation Management Team Leader will be responsible for leading and creating the client implementation team for Cash Management, Trade Finance, and Supply Chain Finance products.

The purpose of this role is to ensure successful implementation of these products for our clients by defining and implementing workflows, service level agreements (SLAs), training programs NS Customer Service Support scripts and procedures.

The role will work closely with the product management, sales teams and other departments to ensure smooth implementation process and on-going customer service support, meeting client's requirements and tailoring the implementation process accordingly.

The individual in this role will be responsible for creating and managing a team to support the implementation and Customer Service Support efforts and will be working closely with multiple countries, defining standards and being in charge of defining and executing the migration plan from legacy platforms.

The job purpose is to provide a high-quality service to clients, ensuring that they are satisfied with the implementation and customer service support and that the products are fully integrated and operational. The individual will do sales calls jointly will the sales team, maintain an implementation pipeline / service calls report, track and continuously monitor, measure, and improve the implementation process & customer support to ensure client satisfaction, and will be responsible for creating and maintaining a positive and productive work environment.

A key requirement for this role is the understanding, logging, and maintenance of the Customer Journeys – documenting the touchpoints, inputs, and outputs as well as risks and KPIS. The role will be responsible for working closely with multiple stakeholders, managing priorities, and adapting to changing requirements, to ensure that the implementation and customer service support is done on time, within budget, and to the satisfaction of all stakeholders.

Responsibilities of the role:

Reporting to the GTB Head of Delivery – Digital Transformation PMO, the job holder will:

• Lead the Customer Services & Implementation Management team (Client implementation managers and Customer Service Support Agents) for Cash Management, Trade Finance, and Supply Chain Finance products.
• Define and implement workflows, SLAs, and training for these products.
• Work closely with the product management and sales teams to ensure successful implementation and customer service support for our transactional banking clients.
• Ensure that all necessary supporting tools such as CRM, chatbots, on-demand training, and content management tools are integrated effectively in the team.
• Right size the team by forecasting and hiring the necessary resources for both the client implementation and customer service teams according to the business workload.
• Collaborate with other departments and teams to ensure smooth implementation process.
• Understand client's requirements and tailor the implementation process accordingly.
• Continuously monitor, measure, and improve the implementation process to ensure client satisfaction.
• Work closely with multiple countries, defining standards and overseeing defining and executing the migration plan from legacy platform

Areas of Knowledge, Qualification and Experience

• Minimum of 10 years of experience in transaction banking, specifically in Cash Management, Trade Finance, and Supply Chain Finance
• Bachelor's degree in Business Administration, Finance, or related field. PMI Certification a plus
• Strong leadership skills
• Excellent project management and organizational skills
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing requirements
• Strong analytical and problem-solving abilities
• Excellent time management and prioritization skills
• Strong attention to detail and accuracy
• Proven ability to manage teams and delegate tasks effectively
• Strong customer service focus
• Proven ability to work well under pressure and meet tight deadlines
• Positive attitude, proactive and results-oriented
• Strong work ethic and ability to work independently
• Ability to think strategically and make sound business decisions
• Strong understanding of digital transformation and the integration of supporting tools such as CRM, chatbots, on-demand training, and content management tools.
• Arabic and / or French speaker a plus

Bank ABC seeks to recruit a Customer Services & Implementation Management Team Leader in the Group Transaction Banking Department based in our Head Office, in Bahrain.

The Customer Services & Implementation Management Team Leader will be responsible for leading and creating the client implementation team for Cash Management, Trade Finance, and Supply Chain Finance products.

The purpose of this role is to ensure successful implementation of these products for our clients by defining and implementing workflows, service level agreements (SLAs), training programs NS Customer Service Support scripts and procedures.

The role will work closely with the product management, sales teams and other departments to ensure smooth implementation process and on-going customer service support, meeting client's requirements and tailoring the implementation process accordingly.

The individual in this role will be responsible for creating and managing a team to support the implementation and Customer Service Support efforts and will be working closely with multiple countries, defining standards and being in charge of defining and executing the migration plan from legacy platforms.

The job purpose is to provide a high-quality service to clients, ensuring that they are satisfied with the implementation and customer service support and that the products are fully integrated and operational. The individual will do sales calls jointly will the sales team, maintain an implementation pipeline / service calls report, track and continuously monitor, measure, and improve the implementation process & customer support to ensure client satisfaction, and will be responsible for creating and maintaining a positive and productive work environment.

A key requirement for this role is the understanding, logging, and maintenance of the Customer Journeys – documenting the touchpoints, inputs, and outputs as well as risks and KPIS. The role will be responsible for working closely with multiple stakeholders, managing priorities, and adapting to changing requirements, to ensure that the implementation and customer service support is done on time, within budget, and to the satisfaction of all stakeholders.

Responsibilities of the role:

Reporting to the GTB Head of Delivery – Digital Transformation PMO, the job holder will:

• Lead the Customer Services & Implementation Management team (Client implementation managers and Customer Service Support Agents) for Cash Management, Trade Finance, and Supply Chain Finance products.
• Define and implement workflows, SLAs, and training for these products.
• Work closely with the product management and sales teams to ensure successful implementation and customer service support for our transactional banking clients.
• Ensure that all necessary supporting tools such as CRM, chatbots, on-demand training, and content management tools are integrated effectively in the team.
• Right size the team by forecasting and hiring the necessary resources for both the client implementation and customer service teams according to the business workload.
• Collaborate with other departments and teams to ensure smooth implementation process.
• Understand client's requirements and tailor the implementation process accordingly.
• Continuously monitor, measure, and improve the implementation process to ensure client satisfaction.
• Work closely with multiple countries, defining standards and overseeing defining and executing the migration plan from legacy platform

Areas of Knowledge, Qualification and Experience

• Minimum of 10 years of experience in transaction banking, specifically in Cash Management, Trade Finance, and Supply Chain Finance
• Bachelor's degree in Business Administration, Finance, or related field. PMI Certification a plus
• Strong leadership skills
• Excellent project management and organizational skills
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing requirements
• Strong analytical and problem-solving abilities
• Excellent time management and prioritization skills
• Strong attention to detail and accuracy
• Proven ability to manage teams and delegate tasks effectively
• Strong customer service focus
• Proven ability to work well under pressure and meet tight deadlines
• Positive attitude, proactive and results-oriented
• Strong work ethic and ability to work independently
• Ability to think strategically and make sound business decisions
• Strong understanding of digital transformation and the integration of supporting tools such as CRM, chatbots, on-demand training, and content management tools.
• Arabic and/or French speaker a plus

Job Description
What you'll do

The individual would be responsible for timely renewals of both Hardware and Software support contracts for medium-sized to large customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and complete understanding of our Support Services portfolio. Manage cancellation risks proactively and mitigate risks to retain and secure the Contract base. Continue to look for WINBACKs from contracts cancelled in the past or cases where support was not attached during Point Of Sale of Hardware. Grow the available territory by selling Value-Added services like Extended Support or DDR Services, where applicable. Manage exceptions for customers with issues that may delay or inhibit renewals. Accurately forecast business targets and opportunities in territory.

Responsibilities
Responsible for timely renewals for customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory.

Responsibilities
What we are looking for

Strong oral and written communication skills is an absolute must. Objection Handling and Result Orientation are key skills that would be required for this role. Need to play the role of a Customer Success Manager who owns the CSAT and work towards growing Oracle's wallet share in the account.

What we will offer you

• A competitive salary with exciting benefits
• Flexible and remote working so you can do your best work
• Learning and development opportunities to advance your career
• An Employee Assistance Program to support your mental health
• Employee resource groups that champion our diverse communities
• Core benefits such as medical, life insurance, and access to retirement planning
• An inclusive culture that celebrates what makes you unique

At Oracle, we don't just respect differences — we celebrate them. We believe that innovation starts with inclusion, and that to create the future, we need people with a diverse set of backgrounds, perspectives, and abilities. That's why we're committed to creating a workplace where all kinds of people can do their best work. When everyone's voice is heard and valued, we're inspired to go beyond what's been done before.

Qualifications
Career Level - IC3

About Us
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation- or by calling in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

JOB PURPOSE

KEY ACCOUNTABILITIES

• Meet, greet, and assist passengers, and aid from arrival to their onward transportation, or in case of departing passenger, from curbside to the boarding gate.
  
• Arrange bookings for Hala Bahrain services from the customer service desks in the arrival and departure halls.
  
• Provide Hala Bahrain Services in compliance with the operating policies and procedures to ensure high quality service delivery.
  
• Be aware of all information related to Hala Bahrain service offering and provide timely and adequate information to passengers as per their inquiry.
  
• Cross-sell and/or up-sell services to passengers.
  
• Operate office equipment such as air-to-ground radio, airport access control, computers, and phones as and when required.
  
• Maintain and update records, MIS, and/or databases of passengers, customers interactions and transactions, feedback, etc.
  
• Assist with problems and offer practical advice on arrival issues i.e. phone cards, where to eat, emergency accommodation, lost/damaged luggage etc.
  

QUALIFICATIONS, EXPERIENCE & SKILLS

• High National Diploma
  

Experience

• 1-2 years of working experience in sales, customer service and promotional services.

Job Specific Skills:

• Ability to work calmly under pressure.
  
• Basic administrative skills
  
• In-depth understanding of service offerings, policies, and procedures to accurately inform passengers.
  
• Skill in arranging bookings for Hala Bahrain services at customer service desks in departure and arrival halls.
  

Position: Corporate Service Specialist

Department Corporate Services

Reports to Senior Management Location Bahrain

Role Purpose The Corporate Service Specialist will provide administrative and operational support to ensure smooth delivery of corporate services within the organization. The role involves coordinating internal processes, assisting with documentation, and maintaining efficient communication between departments.

This is a temporary role for 1 month, renewable, with the possibility of becoming a permanent position based on performance and business needs.

KEY RESPONSIBILITIES, ACCOUNTABILITIES AND ACTIVITIES

General

· Assist in the day-to-day operations of the Corporate Services Department.

· Support in preparing, reviewing, and maintaining company documentation and records.

· Coordinate logistics for meetings, events, and internal communications.

· Liaise with internal departments and external stakeholders to ensure timely task completion.

· Monitor and manage administrative requests such as procurement, office supplies, and travel arrangements.

· Contribute to process improvement initiatives to enhance efficiency.

· Prepare reports, correspondence, and presentations as required.

· Handle confidential information with professionalism and discretion.

BACKGROUND, QUALIFICATIONS & EXPERIENCE

Qualifications

· Bachelor's degree in business administration, Management, or a related field.

· Minimum of 1–2 years of experience in administrative, operations, or corporate support roles.

· Experience in a corporate or professional services environment is preferred.

· Strong organizational and multitasking skills with attention to detail.

Skills

· Excellent communication and interpersonal skills.

· Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

· Ability to work under pressure and meet deadlines.

· High level of professionalism, integrity, and confidentiality.

· Team player with a proactive and solution-oriented attitude.

Job Type: Temporary

Contract length: 1 month