846 Motor Claims jobs in Bahrain

• Investigate and evaluate the extent of liability and damages for complex motor insurance claims, including third-party claims.
• Conduct thorough field investigations, including vehicle inspections, interviewing involved parties, and gathering relevant documentation (police reports, repair estimates, medical reports).
• Assess the value of damaged vehicles and approve repair costs or total loss settlements based on policy terms and market values.
• Negotiate settlements with claimants, policyholders, and legal representatives in a fair and timely manner.
• Interpret and apply policy provisions to determine coverage and benefits.
• Manage a caseload of claims from initial reporting to final disposition, ensuring all deadlines are met.
• Provide clear and concise explanations of policy coverage and claim processes to customers.
• Mentor and guide junior claims adjusters, offering support and expertise.
• Identify potential fraud indicators and escalate suspicious claims for further investigation.
• Maintain accurate and up-to-date claim files in the company's claims management system.

• Bachelor's degree in Business Administration, Finance, Law, or a related field.
• Minimum of 6 years of experience in claims adjusting, with a specialization in motor insurance.
• In-depth knowledge of insurance policies, claims procedures, and relevant legal and regulatory frameworks.
• Experience in assessing vehicle damage and repair cost estimation.
• Strong negotiation, communication, and interpersonal skills.
• Excellent analytical and problem-solving abilities.
• Proficiency in claims management software.
• Professional certifications in insurance (e.g., ACII, CPCU) are highly desirable.
• Fluency in English; Arabic language skills are a plus.

• Investigating, evaluating, and settling motor insurance claims in accordance with policy terms and company guidelines.
• Conducting thorough investigations, including interviewing claimants, witnesses, and third parties.
• Reviewing police reports, medical records, and repair estimates to determine coverage and liability.
• Assessing vehicle damage and associated repair costs.
• Negotiating settlements with claimants, legal representatives, and repair shops.
• Ensuring compliance with all relevant insurance regulations and legal requirements.
• Maintaining accurate and detailed claim files and documentation.
• Providing exceptional customer service throughout the claims process.
• Identifying potential fraudulent claims and escalating them for further investigation.
• Contributing to process improvements and training of junior adjusters.

• Investigate, evaluate, and settle motor vehicle insurance claims.
• Determine coverage, liability, and damages.
• Negotiate settlements with policyholders and third parties.
• Manage a portfolio of complex claims efficiently.
• Ensure compliance with company policies and regulatory requirements.
• Provide excellent customer service throughout the claims process.
• Document all claims activities accurately and thoroughly.
• Collaborate with internal and external stakeholders.
• Conduct investigations and gather necessary evidence.

• Bachelor's degree in a relevant field or equivalent experience.
• Minimum of 5 years of experience in insurance claims adjusting, with a focus on motor vehicles.
• In-depth knowledge of insurance policies and claims procedures.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in claims management software.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational skills.

• Investigate, evaluate, and settle motor insurance claims in accordance with company policies and legal requirements.
• Conduct thorough assessments of damages to vehicles, determining repair costs and liability.
• Communicate effectively with policyholders, third-party claimants, repair workshops, and legal representatives.
• Appoint and manage approved repairers and assess their estimates and invoices for accuracy and reasonableness.
• Ensure timely processing of claims, meeting internal service level agreements and customer expectations.
• Identify potential fraud indicators and escalate suspicious cases for further investigation.
• Maintain accurate and detailed records of all claims activities within the company's claims management system.
• Provide guidance and support to junior claims handlers.
• Analyze claim data to identify trends and provide feedback for policy improvements.
• Stay updated on changes in insurance regulations, industry best practices, and automotive technology.

• Bachelor's degree in Business Administration, Finance, Law, or a related field.
• Minimum of 5 years of experience in handling motor insurance claims, with a strong emphasis on assessment and evaluation.
• Comprehensive understanding of motor vehicle repair processes and common automotive issues.
• Knowledge of insurance contracts, policy wordings, and claims settlement procedures.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong negotiation and communication abilities, both written and verbal.
• Proficiency in using claims management software and standard office applications.
• Ability to work independently and manage a caseload effectively.
• Professional certifications in insurance (e.g., ACII) or claims adjusting are highly desirable.
• Familiarity with the insurance market in Bahrain is a plus.

Purpose of the role:

Perform claims management and handling tasks according to the various covers, guarantees and services and the insurance line concerned, which stem from insurance or non-insurance contracts, in keeping with the rules, conditions, technical standards and guidelines of their superior, with the aim of ensuring a correct and effective resolution of the claims files in terms of cost and time, in line with the quality and service standards in place

Key Deliverables:

Duties to include but are not limited to:

• Process claims files according to their level and the guidelines and procedures in place at their unit, making sure that the policyholders are provided with a high quality service, thus reducing complaints.

• Analyse incoming documents, determine whether claims are covered or not based on the relevant insurance contract and in line with the covers contracted by the policyholder, making a preliminary analysis of risks, informing the policyholders and requesting, if necessary, additional information or documentation to properly handle claims.

• Review the documents received at the department on a daily basis, and answer calls from clients, agents and injured parties, to arrange the provision of services and inform on the claims files for which they are responsible, in order to resolve the claims files, while ensuring a high quality of service.

• To provide the most appropriate and effective support for the resolution of claims and the detection of potential frauds that require a specific management.

• Undertake, according to their level, the payment of the invoices received from providers and clients and, where necessary, claim payments from debtor companies and/or make offers to policyholders, lawyers and companies and, if required, pay the amounts offered, to ensure that claims are solved at the best time and cost for the unit or Group, within their scope of responsibility.

• Maintain up-to-date, specific and/or specialist knowledge about the technical procedures, regulations, criteria, etc. within their remit, by attending training sessions and monitoring the main management and quality assurance indicators

• To undertake any other duty or responsibility that may reasonably be requested from the Head of Travel Services.

*Bahraini

RH5809

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