1 809 Multilingual Support jobs in Bahrain
IT Help Desk Support
Salmabad, Central
IKEA
Posted today
Job Viewed
Job Description
**Company description** You see things a little differently. So do we. We believe that what you value is more important than what your CV says. Come see things a little differently with us and help us create a better everyday life for the many people.**
Do you value simplicity, cost-consciousness, a humble attitude and willpower? Then an IKEA career may be right for you.
**Job description**
- Secure all the software installed on the user’s PC with licenses.
- Secure daily IT routine and performing the checklist, Monitor daily scheduler jobs and ensure sales statement posted.
- Ensure all the daily and weekly backup jobs completed successfully for all three stores and service office.
- Ensure and complete any backup restoration request.
- Preventive maintenance of Data center, hardware and servers.
- Coordinate with vendor for POS machines maintenance.
- Ensure data optimizing on weekly basis.
- Secure Monthly IFB and annual store inventory support and preparation.
- work on effective ways to reduce the IT Budget.
**Qualification**
- Diploma in IT/ Computer/Networking.
- Bilingual with strong communication skills in both Arabic and English.
- Willing to cover shifts and provide required support during weekends, holidays and peak seasons according to the requirements to resolve incidents on time manner.
- Problem solving and Troubleshooting skills.
**More Information** AVAILABILITY**
At IKEA we have our customers always in focus and we are there for them at any time they shop with us. This means that we expect you to be there as well, also during the evenings and weekends.
**GROWING TOGETHER**
IKEA offers an exciting and empowering work environment in a global marketplace and as the world’s leader at life at home, you have exceptional opportunities to grow and develop together.
Do you value simplicity, cost-consciousness, a humble attitude and willpower? Then an IKEA career may be right for you.
**Job description**
- Secure all the software installed on the user’s PC with licenses.
- Secure daily IT routine and performing the checklist, Monitor daily scheduler jobs and ensure sales statement posted.
- Ensure all the daily and weekly backup jobs completed successfully for all three stores and service office.
- Ensure and complete any backup restoration request.
- Preventive maintenance of Data center, hardware and servers.
- Coordinate with vendor for POS machines maintenance.
- Ensure data optimizing on weekly basis.
- Secure Monthly IFB and annual store inventory support and preparation.
- work on effective ways to reduce the IT Budget.
**Qualification**
- Diploma in IT/ Computer/Networking.
- Bilingual with strong communication skills in both Arabic and English.
- Willing to cover shifts and provide required support during weekends, holidays and peak seasons according to the requirements to resolve incidents on time manner.
- Problem solving and Troubleshooting skills.
**More Information** AVAILABILITY**
At IKEA we have our customers always in focus and we are there for them at any time they shop with us. This means that we expect you to be there as well, also during the evenings and weekends.
**GROWING TOGETHER**
IKEA offers an exciting and empowering work environment in a global marketplace and as the world’s leader at life at home, you have exceptional opportunities to grow and develop together.
This advertiser has chosen not to accept applicants from your region.
0
IT Help Desk Specialist
Manama, Capital
MicroCenter Group
Posted today
Job Viewed
Job Description
To support and provide a rapid response service to inquiries from users and clients of the organization, to help resolve problems and queries related to IT.
**Roles & Responsibilities**
- Receive and undertakes logs reported through the Help Desk phone number.
- Support and troubleshoot user community in use MIS systems and basic issues.
- Forward logs to the competent authority.
- Follow up to completion of and finalize the logs with the competent authority.
- Keeps users informed of updates, known errors, new facilities or any IT related changes, which may affect their working environment, by sending circulates and notices.
- Register all logs related to Technical Support.
- Submit regularly report about logs.
- Perform other duties and related tasks as may be required from time to time.
**Educational Qualification & Certifications**:
- National Diploma in Computer science or Computer Engineering
- Certification in A+, N+, MCDST and MOUS are preferable
**Experience**:
- Minimum 3 years progressive experience in in helpdesk or technical support.
**Required Skills**:
- Good communication skills.
- Must be Fluent in English (speaking, reading and writing) and preferably Arabic.
**Salary**: From BD400.000 per month
Ability to commute/relocate:
- Manama: Reliably commute or planning to relocate before starting work (required)
**Language**:
- Arabic (required)
**Roles & Responsibilities**
- Receive and undertakes logs reported through the Help Desk phone number.
- Support and troubleshoot user community in use MIS systems and basic issues.
- Forward logs to the competent authority.
- Follow up to completion of and finalize the logs with the competent authority.
- Keeps users informed of updates, known errors, new facilities or any IT related changes, which may affect their working environment, by sending circulates and notices.
- Register all logs related to Technical Support.
- Submit regularly report about logs.
- Perform other duties and related tasks as may be required from time to time.
**Educational Qualification & Certifications**:
- National Diploma in Computer science or Computer Engineering
- Certification in A+, N+, MCDST and MOUS are preferable
**Experience**:
- Minimum 3 years progressive experience in in helpdesk or technical support.
**Required Skills**:
- Good communication skills.
- Must be Fluent in English (speaking, reading and writing) and preferably Arabic.
**Salary**: From BD400.000 per month
Ability to commute/relocate:
- Manama: Reliably commute or planning to relocate before starting work (required)
**Language**:
- Arabic (required)
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Specialist - Multilingual
88002 Seef, Capital
BHD40000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is a global leader in technology solutions, seeking a dedicated and empathetic Customer Support Specialist to join their international team, based in Jidhafs, Capital, BH . This is a critical role in ensuring our customers receive outstanding service and prompt resolution to their inquiries. You will be the primary point of contact for customers, providing support via phone, email, and live chat. The ideal candidate is a patient, articulate, and highly organized individual with a passion for helping others and a deep understanding of customer service best practices. You will be responsible for troubleshooting technical issues, guiding customers through product features, and resolving complaints with professionalism and efficiency. This position demands excellent communication skills in multiple languages and a commitment to delivering exceptional customer experiences.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries and provide timely and accurate support via phone, email, and chat.
- Troubleshoot and resolve technical issues related to our products and services.
- Guide customers through product setup, usage, and troubleshooting steps.
- Escalate complex issues to the appropriate departments when necessary.
- Maintain detailed records of customer interactions and resolutions in our CRM system.
- Identify customer needs and provide solutions to enhance customer satisfaction.
- Contribute to the knowledge base by documenting common issues and solutions.
- Proactively identify opportunities to improve the customer support process.
- Gather customer feedback and share insights with product and development teams.
- Ensure a high level of customer satisfaction is consistently achieved.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Previous experience in customer service or a related field.
- Excellent verbal and written communication skills in English and at least one other language (e.g., Arabic, French, Spanish).
- Strong problem-solving and analytical skills.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A positive attitude, empathy, and a genuine desire to help customers.
- Ability to work independently and as part of a team.
- Adaptability to learn new products and technologies quickly.
- Previous experience in a technical support role is a significant advantage.
This advertiser has chosen not to accept applicants from your region.
2
Bilingual Customer Support Specialist
205 Bilad Al Qadeem, Capital
BHD50000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly motivated and customer-focused Bilingual Customer Support Specialist to join their team in Salmabad, Northern, BH . This role is based entirely in the office, providing an opportunity for direct team collaboration and in-person client interaction. You will be the first point of contact for customers, handling inquiries via phone, email, and chat with professionalism and efficiency. Responsibilities include troubleshooting customer issues, providing accurate information about products and services, processing orders, and resolving complaints. A key aspect of this role is the ability to communicate fluently in both English and Arabic to assist a diverse customer base. We are looking for individuals with exceptional communication skills, patience, and a genuine desire to help others. You will need to be adept at navigating company systems and escalating complex issues to the appropriate departments. Training will be provided, but prior experience in a customer-facing role is highly valued. Join our committed team and contribute to delivering outstanding customer experiences in a vibrant office environment.
Responsibilities:
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate product and service information.
- Troubleshoot and resolve customer issues efficiently.
- Process customer orders and requests.
- Escalate complex issues to appropriate internal teams.
- Maintain detailed records of customer interactions and transactions.
- Build strong customer relationships through empathetic and helpful communication.
- Identify and suggest improvements to customer service processes.
- Adhere to company policies and procedures.
- Meet and exceed individual and team customer service KPIs.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Fluency in both English and Arabic (written and spoken) is mandatory.
- Previous experience (1-2 years) in customer service or a call center environment.
- Excellent communication and active listening skills.
- Patience, empathy, and a customer-centric attitude.
- Proficiency in using customer service software and databases.
- Ability to multitask and manage time effectively.
- Strong problem-solving skills.
- Ability to work effectively within a team and in an office setting.
This advertiser has chosen not to accept applicants from your region.
3
Remote Bilingual Customer Support Specialist
305 Southern, Southern
BHD60000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and fluent Bilingual Customer Support Specialist to join their dedicated, fully remote team. This role is essential for providing exceptional support to a diverse customer base, ensuring positive interactions and resolutions. You will be responsible for responding to customer inquiries via phone, email, and chat, addressing concerns, and resolving issues promptly and effectively. Your expertise will be crucial in providing technical assistance, product information, and general support to customers. Maintaining accurate customer records and documenting all interactions in the CRM system is a key responsibility. You will also identify trends in customer inquiries and escalate complex issues to the appropriate departments when necessary. Proactively seeking solutions and contributing to the continuous improvement of customer support processes will be highly valued. The ideal candidate will possess excellent communication skills in both English and Arabic, with the ability to convey information clearly and empathetically. Strong problem-solving skills and a customer-focused attitude are essential. Proficiency in using customer support software and tools is required. A high school diploma or equivalent is necessary; some college education or a related certification is preferred. Prior experience in customer service or a call center environment is advantageous. This is a fantastic opportunity to work from home and contribute to a positive customer experience for a growing company. If you are passionate about helping people and thrive in a remote work environment, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
4
Bilingual Customer Support Specialist (English/Arabic)
105 Muharraq, Muharraq
BHD45000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a highly motivated and customer-focused Bilingual Customer Support Specialist to join their bustling team in Muharraq. This role is critical in providing exceptional support to a diverse clientele, ensuring swift and effective resolution of inquiries and issues. As a frontline representative, you will be the primary point of contact for customers via phone, email, and potentially chat. Your responsibilities will include addressing customer queries about products and services, troubleshooting technical problems, processing orders or returns, and escalating complex issues to the appropriate departments. The ideal candidate must possess outstanding communication skills in both English and Arabic, both written and verbal, with the ability to convey information clearly and empathetically. A patient and solution-oriented approach is paramount. You will be expected to maintain accurate customer records, follow communication scripts, and handle customer interactions professionally. Experience in a customer service or helpdesk environment is highly desirable. This is an on-site position, requiring dedicated presence at our Muharraq office. We are looking for individuals who are passionate about customer satisfaction, possess strong problem-solving abilities, and thrive in a fast-paced environment. You will play a key role in enhancing customer loyalty and satisfaction, contributing directly to our client's success. The ability to multitask, manage time effectively, and adapt to changing customer needs is essential. Join us and become part of a supportive team that values excellent customer care.
Responsibilities:
Responsibilities:
- Provide high-quality customer support via phone, email, and chat.
- Address customer inquiries, complaints, and technical issues.
- Troubleshoot problems and provide effective solutions.
- Process customer orders, requests, and returns.
- Escalate unresolved issues to appropriate teams.
- Maintain accurate customer records and interaction logs.
- Follow established communication procedures and guidelines.
- Identify customer needs and help them use specific features.
- Gather customer feedback and share it with the relevant departments.
- Ensure a positive customer experience at all times.
- Fluency in English and Arabic (written and verbal).
- Previous experience in customer service or a helpdesk role.
- Excellent communication and interpersonal skills.
- Strong problem-solving and active listening abilities.
- Proficiency in CRM software and customer support tools.
- Ability to multitask and manage time effectively.
- Patient, empathetic, and customer-oriented attitude.
- High school diploma or equivalent; further education is a plus.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Specialist - Bilingual
221, BH Seef, Capital
BHD40000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to join their vibrant team. This position is crucial for maintaining high levels of customer satisfaction and providing exceptional support to our client's diverse customer base. You will be the primary point of contact for customer inquiries, resolving issues efficiently and professionally via phone, email, and chat. The ideal candidate will possess excellent communication and interpersonal skills, a patient demeanor, and a passion for helping others. You should be adept at troubleshooting common issues, providing clear explanations, and escalating complex problems to the appropriate departments. This role requires a strong understanding of customer service best practices and the ability to thrive in a fast-paced environment. Responsibilities include:
Qualifications:
This role is based in our client's office in **Jidhafs, Capital, BH**, and is not remote. We are looking for individuals who are passionate about providing outstanding customer care and contributing to a positive team environment.
- Responding promptly and professionally to customer inquiries via phone, email, and live chat.
- Providing accurate information about products and services.
- Troubleshooting and resolving customer issues, complaints, and requests efficiently.
- Escalating complex issues to senior support staff or relevant departments.
- Maintaining detailed records of customer interactions and transactions.
- Identifying and suggesting improvements to customer service processes.
- Building and maintaining positive relationships with customers.
- Adhering to all company policies and procedures.
- Processing orders, forms, applications, and requests.
- Ensuring customer satisfaction and providing a positive customer experience.
Qualifications:
- High school diploma or equivalent; some college coursework or a degree is a plus.
- Proven customer support or client service experience.
- Excellent communication and active listening skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask, prioritize, and manage time effectively.
- Proficiency in computer applications and systems.
- A positive attitude and willingness to learn.
- Bilingual proficiency (Arabic/English) is highly advantageous.
This role is based in our client's office in **Jidhafs, Capital, BH**, and is not remote. We are looking for individuals who are passionate about providing outstanding customer care and contributing to a positive team environment.
This advertiser has chosen not to accept applicants from your region.
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6
Customer Support Specialist (Bilingual)
2000 Manama, Capital
BHD30000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and empathetic Customer Support Specialist to provide exceptional service to their valued customers. This role is crucial for maintaining high levels of customer satisfaction and resolving inquiries efficiently and professionally. You will be the first point of contact for customers, addressing their needs through phone, email, and chat. The ideal candidate will possess excellent communication skills, a patient demeanor, and a strong problem-solving aptitude. Fluency in both English and Arabic is a requirement for this position.
Responsibilities:
Qualifications:
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, and chat.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary.
- Maintain detailed records of customer interactions and transactions in the CRM system.
- Identify and address customer needs to enhance satisfaction and build loyalty.
- Process orders, returns, and exchanges accurately.
- Gather customer feedback and report any recurring issues or trends to management.
- Stay updated on product knowledge and company procedures.
- Collaborate with team members to share best practices and improve customer service processes.
- Ensure all customer interactions are handled with empathy and professionalism.
- Meet or exceed individual and team performance metrics.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience in customer service or a related role.
- Exceptional verbal and written communication skills in both English and Arabic.
- Strong active listening and problem-solving skills.
- Ability to remain calm and professional under pressure.
- Proficiency in using customer relationship management (CRM) software and ticketing systems.
- Excellent interpersonal skills and a customer-centric attitude.
- Ability to multitask and manage time effectively.
- A team player with a positive attitude.
This advertiser has chosen not to accept applicants from your region.
7
Senior Customer Support Specialist (Bilingual)
23024 Muharraq, Muharraq
BHD1800 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a leading technology solutions provider in **Muharraq, Muharraq, BH**, is seeking a highly motivated and bilingual Senior Customer Support Specialist to join their expanding support team. The ideal candidate will possess excellent communication skills, a deep understanding of customer service best practices, and the ability to troubleshoot technical issues effectively. This role is critical in ensuring our clients receive prompt, accurate, and friendly assistance.
Responsibilities:
Responsibilities:
- Provide high-level customer support via phone, email, and chat, addressing inquiries and resolving issues for a diverse client base.
- Act as a point of escalation for complex customer problems, providing expert guidance and solutions.
- Diagnose and troubleshoot technical issues related to our products and services, document findings, and guide customers through resolution steps.
- Develop and maintain comprehensive knowledge of our product offerings and support procedures.
- Train and mentor junior support staff, sharing expertise and best practices to improve team performance.
- Identify trends in customer issues and provide feedback to the product development and quality assurance teams to drive improvements.
- Create and update knowledge base articles, FAQs, and support documentation to empower customers and internal teams.
- Engage proactively with customers to ensure satisfaction and identify opportunities for upselling or cross-selling relevant services.
- Achieve and exceed key performance indicators (KPIs) for customer satisfaction, response times, and resolution rates.
- Participate in cross-functional team meetings to discuss customer feedback and contribute to service improvement initiatives.
- Maintain a positive and empathetic attitude, ensuring every customer interaction is professional and supportive.
- Adhere to company policies and procedures for data privacy and security.
- Minimum of 3 years of experience in a customer support or technical helpdesk role, with at least 1 year in a senior or lead capacity.
- Fluency in both English and Arabic (written and spoken) is mandatory.
- Strong technical aptitude and ability to quickly learn new software and systems.
- Excellent active listening, verbal, and written communication skills.
- Proven ability to troubleshoot and resolve complex customer issues effectively.
- Experience with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud) is highly desirable.
- Ability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced environment.
- A patient and customer-centric approach to problem-solving.
- Bachelor's degree in a relevant field or equivalent practical experience.
- Previous experience in training or mentoring team members is a plus.
This advertiser has chosen not to accept applicants from your region.
8
Customer Support Specialist - Bilingual (English/Arabic)
601 Southern, Southern
BHD30000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client is seeking a dedicated and articulate Customer Support Specialist with excellent communication skills in both English and Arabic. Based in Nuwaidrat, Southern, BH , you will be the first point of contact for customers, providing exceptional service and support across various channels, including phone, email, and live chat. Your primary responsibility will be to address customer inquiries, resolve complaints, and provide accurate information about our products and services. You will need to actively listen to customer needs, troubleshoot issues effectively, and guide them towards satisfactory solutions. This role requires patience, empathy, and a genuine desire to help customers. You will maintain detailed records of customer interactions and transactions, ensuring all issues are logged and resolved promptly. The successful candidate will be adept at handling difficult situations with professionalism and a calm demeanor. You will also be responsible for identifying recurring customer issues and providing feedback to relevant departments for service improvement. A key part of this role involves promoting customer satisfaction and loyalty through efficient and friendly service. We are looking for individuals who are highly organized, possess strong problem-solving abilities, and are committed to delivering a superior customer experience. This is a fantastic opportunity to be part of a growing team and make a significant impact on customer relationships. The ability to multitask and manage workload effectively in a busy environment is crucial.
Key Requirements:
Key Requirements:
- High school diploma or equivalent; some college coursework is a plus.
- Fluency in both spoken and written English and Arabic.
- Previous experience in customer service or a related field.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to multitask and manage time effectively.
- Proficiency in using customer relationship management (CRM) software.
- A positive attitude and a passion for helping customers.
- Ability to work collaboratively in a team environment.
- Strong attention to detail and accuracy in record-keeping.
This advertiser has chosen not to accept applicants from your region.
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