5 Network Support jobs in Bahrain
Network Support Engineer
Manama, Capital
Lukos
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Minimum Qualifications- Must possess a current US Passport with ability to travel and work overseas.
- Must meet COMSEC briefing and Local Element management certification requirements as per OPNAVINST 2201.4, DoD Instruction 8523.01, and Air Force Manual 17-1301.
- Must complete an in-scope (per current DoD 6-year reinvestigation), favorable, ST5 investigation (including SBPR, PPR, T5R, or enrollment in DoD CE/CV), and be adjudicated for SCI eligibility by DoD CAF without conditions, exceptions, or waivers at the time of performance, maintaining security clearance for the duration of the contract.
- Minimum qualification level in accordance with SECNAV M-5239.2.
- Qualifications will be commensurate with the proficiency level of work provided.
- Must possess a TS/SCI Security Clearance.
- Preferred: prior experience with USMC C4ISR equipment.
- Knowledge of USMC C4ISR operation, technical processes, maintenance requirements, and advanced operational techniques.
- Minimum of five years’ military experience.
The Network Support Engineer will support the US Marine Corps Forces, Central Command (MARCENT), supporting the 5th MEB in Bahrain, providing professional services for C4ISR systems at garrison and deployed locations worldwide.
Responsibilities- Analyze complex problems to evaluate various factors, representing MARCENT in TS/SCI environments.
- Perform recurring services for USMC C4ISR systems globally.
- Provide technical and mentoring support for USMC C4ISR systems.
- Support equipment users and maintainers, offering expertise on operation, technical processes, and maintenance.
- Recommend C4ISR architecture modifications to meet mission requirements.
- Assist with implementing technical processes, optimizing equipment and network resources, and diagnosing maintenance issues.
- Help prepare procedures and training materials, and monitor user performance.
Support network configuration, security, troubleshooting, system backups, IA administration, SharePoint, PKI, Active Directory, VoIP, VTC, web admin, performance optimization, user setup, system upgrades, and documentation.
Education & Certification- Must possess a current US Passport with ability to travel and work overseas.
- Meet COMSEC and Local Element certification requirements (OPNAVINST 2201.4, DoD 8523.01, Air Force Manual 17-1301).
- Complete a favorable ST5 investigation for SCI eligibility, adjudicated by DoD CAF, with security maintained throughout the contract.
- Minimum qualification per SECNAV M-5239.2; qualifications aligned with work proficiency.
- Must possess a TS/SCI Security Clearance.
- 5th Marine Expeditionary Brigade, Task Force 51/5, Naval Support Activity Bahrain, Manama, Bahrain.
- Willingness to travel extensively in support of government requirements across CENTCOM AOR, including countries like Bahrain, UAE, Saudi Arabia, Jordan, Egypt, and others, often on short notice.
About Lukos: A provider of professional services to the federal government for 15 years, supporting national security, homeland security, international development, and more, with a focus on teamwork and resilience, akin to a wolfpack.
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Technical Support Specialist - Network Services
722 Northern, Northern
BHD28000 Annually
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Our client is seeking a skilled and motivated Technical Support Specialist to join their busy customer service and helpdesk team, focusing on network services, in Shakhura, Northern, BH . This role is vital for providing first-line and second-line technical assistance to our clients, ensuring the smooth operation of their network infrastructure and related services. The Technical Support Specialist will be responsible for diagnosing and resolving a wide range of technical issues reported by customers via phone, email, or support tickets. Key responsibilities include troubleshooting network connectivity problems, diagnosing hardware and software issues, guiding users through step-by-step solutions, and escalating complex problems to higher-level support teams when necessary. You will also be involved in documenting technical issues and solutions, contributing to our knowledge base, and providing proactive support to prevent future occurrences. The ideal candidate will possess a strong technical aptitude and a passion for helping others. Previous experience in a technical support role, particularly with network infrastructure (routers, switches, firewalls, VPNs), is highly desirable. Proficiency in operating systems (Windows, macOS, Linux) and common networking protocols is essential. Excellent communication skills, patience, and a customer-centric approach are paramount. The ability to work effectively in a team environment and manage multiple support requests simultaneously is required. Certifications such as CompTIA Network+, CCNA, or similar are a significant advantage. This is a fantastic opportunity to grow your technical expertise and play a key role in ensuring client satisfaction within our dynamic organization in Shakhura, Northern, BH .
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1
Technical Support Specialist - Network Infrastructure
303 Saar, Northern
BHD60000 Annually
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Our client is searching for a dedicated and technically proficient Technical Support Specialist to join their growing IT department. This role will be the primary point of contact for addressing and resolving complex technical issues related to network infrastructure, hardware, and software. The ideal candidate possesses a deep understanding of network protocols, troubleshooting methodologies, and customer service best practices. You will be responsible for diagnosing problems, implementing solutions, and ensuring the smooth operation of our client's IT systems.
Key Responsibilities:
Required Qualifications:
Join our dynamic team in **Saar, Northern, BH** and play a crucial role in maintaining our robust IT infrastructure. Apply today!
Key Responsibilities:
- Provide first-line and second-line technical support to end-users via phone, email, and in-person interactions.
- Troubleshoot and resolve issues related to computer hardware, software applications, operating systems (Windows, macOS), and network connectivity (LAN/WAN, Wi-Fi).
- Install, configure, and maintain workstations, printers, and other peripherals.
- Manage user accounts, permissions, and access rights within Active Directory and other systems.
- Respond to service desk tickets, prioritize issues, and document all support activities and resolutions in the ticketing system.
- Assist with the deployment and setup of new hardware and software.
- Escalate complex technical problems to senior IT staff or vendors when necessary.
- Develop and maintain technical documentation, user guides, and knowledge base articles.
- Conduct regular system checks and preventative maintenance to ensure optimal performance and security.
- Contribute to IT projects and initiatives as required.
- Stay updated with the latest technologies and trends in IT support.
Required Qualifications:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in a technical support or helpdesk role.
- Strong knowledge of network concepts, including TCP/IP, DNS, DHCP, VPNs, and firewalls.
- Hands-on experience with operating systems such as Windows 10/11, Server 2016/2019/2022, and macOS.
- Familiarity with Microsoft 365 suite and cloud services (Azure, AWS) is a plus.
- Excellent diagnostic and problem-solving skills.
- Exceptional customer service and communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Ability to multitask, prioritize, and manage time effectively.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate are highly desirable.
Join our dynamic team in **Saar, Northern, BH** and play a crucial role in maintaining our robust IT infrastructure. Apply today!
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2
Senior Technical Support Specialist - Network Infrastructure
600 Tubli, Central
BHD85000 Annually
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Our client is seeking a dedicated and highly skilled Senior Technical Support Specialist to manage and resolve complex technical issues for their client base in Janabiyah, Northern, BH . This role requires a deep understanding of network infrastructure, IT systems, and customer support best practices. The Senior Technical Support Specialist will be responsible for providing advanced technical assistance, troubleshooting connectivity problems, diagnosing hardware and software issues, and guiding users through resolutions. You will also play a key role in documenting technical solutions, developing knowledge base articles, and contributing to the improvement of support processes and tools. The ability to effectively communicate technical information to both technical and non-technical users is paramount.
Key responsibilities include:
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, along with a minimum of 5-7 years of experience in technical support, helpdesk, or IT operations, with a strong focus on network troubleshooting. Certifications such as CompTIA Network+, CCNA, or equivalent are highly preferred. In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP), operating systems (Windows, macOS, Linux), and common software applications is essential. Experience with network monitoring tools, ticketing systems (e.g., Zendesk, ServiceNow), and remote support tools is required. Excellent analytical, problem-solving, and customer service skills are critical. The ability to explain complex technical concepts clearly and concisely to users of varying technical abilities is a must. Strong written and verbal communication skills, along with a patient and empathetic demeanor, are essential for success.
Key responsibilities include:
- Provide high-level technical support and troubleshooting for complex network infrastructure and IT systems via phone, email, and remote access tools.
- Diagnose and resolve issues related to hardware, software, network connectivity, and application performance.
- Escalate unresolved issues to appropriate internal teams or vendors, ensuring prompt and effective resolution.
- Document all support interactions, troubleshooting steps, and resolutions in the ticketing system accurately.
- Develop and maintain a comprehensive knowledge base of technical solutions, FAQs, and troubleshooting guides.
- Identify recurring technical issues and propose solutions or workarounds to prevent future occurrences.
- Mentor and train junior support staff, sharing knowledge and best practices.
- Participate in the evaluation and implementation of new support tools and technologies.
- Collaborate with engineering and development teams to provide feedback on product issues and potential improvements.
- Ensure timely and satisfactory resolution of customer issues, meeting or exceeding defined service level agreements (SLAs).
- Monitor system performance and identify potential issues before they impact users.
- Conduct remote diagnostic sessions and guide users through step-by-step solutions.
- Stay updated with the latest technology trends and product updates relevant to the support role.
The ideal candidate will possess a Bachelor's degree in Computer Science, Information Technology, or a related field, along with a minimum of 5-7 years of experience in technical support, helpdesk, or IT operations, with a strong focus on network troubleshooting. Certifications such as CompTIA Network+, CCNA, or equivalent are highly preferred. In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP), operating systems (Windows, macOS, Linux), and common software applications is essential. Experience with network monitoring tools, ticketing systems (e.g., Zendesk, ServiceNow), and remote support tools is required. Excellent analytical, problem-solving, and customer service skills are critical. The ability to explain complex technical concepts clearly and concisely to users of varying technical abilities is a must. Strong written and verbal communication skills, along with a patient and empathetic demeanor, are essential for success.
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3
Senior Technical Support Specialist - Network Infrastructure
901 Southern, Southern
BHD75000 Annually
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Our client is seeking a highly proficient Senior Technical Support Specialist to manage and enhance their network infrastructure support operations in Nuwaidrat, Southern, BH . This role requires a deep understanding of complex network architectures, troubleshooting methodologies, and customer support best practices. You will be responsible for providing advanced technical assistance to internal teams and external clients, diagnosing and resolving intricate hardware, software, and connectivity issues. Key responsibilities include leading troubleshooting efforts, developing and maintaining knowledge base articles, training junior support staff, and implementing proactive monitoring solutions to prevent future problems. The ideal candidate will possess exceptional problem-solving skills, a strong sense of urgency, and the ability to communicate technical information clearly to both technical and non-technical audiences. Experience with enterprise-level networking equipment, cloud-based services, and ITIL frameworks is essential. This position offers the opportunity to work with a diverse range of technologies and contribute to the stability and efficiency of critical IT systems.
Key Responsibilities:
Key Responsibilities:
- Provide advanced technical support for network infrastructure and related systems.
- Diagnose and resolve complex hardware, software, and connectivity issues.
- Lead troubleshooting efforts for high-priority incidents.
- Develop and maintain comprehensive technical documentation and knowledge base articles.
- Mentor and train junior technical support staff.
- Implement and manage proactive system monitoring and alerting tools.
- Collaborate with IT operations and engineering teams to resolve systemic issues.
- Participate in the evaluation and deployment of new technologies.
- Manage service desk tickets and ensure timely resolution of customer requests.
- Contribute to the continuous improvement of support processes and procedures.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- Minimum of 5 years of experience in technical support or systems administration, with a focus on network infrastructure.
- In-depth knowledge of TCP/IP, DNS, DHCP, VPNs, and firewall configurations.
- Experience with enterprise networking hardware (Cisco, Juniper, etc.) and network management tools.
- Proficiency in troubleshooting operating systems (Windows Server, Linux).
- Familiarity with cloud platforms (AWS, Azure) is a plus.
- Strong analytical, problem-solving, and diagnostic skills.
- Excellent communication, customer service, and interpersonal skills.
- Relevant certifications such as CCNA, CCNP, or CompTIA Network+ are highly desirable.
- Ability to work effectively under pressure and manage multiple priorities.
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