383 Network Systems jobs in Bahrain

Network/systems Administrator

Manama, Capital Cambridge International Systems Inc

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Job Description

When you join the Cambridge team, you are part of a skilled and talented global community that is united by a set of core values: commitment, integrity, and perseverance. Join our team and help us confront today’s most threatening and complex obstacles!

Employees may be eligible for: relocation reimbursement, housing allowance, COLA.

**ROLE RESPONSIBILTIES**

The Network/Systems Administrator will provide a wide range of technical sustainment support to the CENTCOM Partner Network (CPN) and Shared Early Warning System (SEWS) including system administration, network administration, and IT services for CPN and SEWS that will assist in managing emerging requirements and enhance and develop coalition capabilities.
- Provide technical guidance, operations and maintenance support, installation of CPN/SEWS related ancillary equipment, familiarization training, and on-the-job training.
- Provide system administration, network administration, and IT services for CPN and SEWS.
- Provide technical and sustainment efforts across the current CPN sites and any additional expansion sites in Bahrain during the execution of this TO.
- Provide detailed descriptions of technical issues and risk related to CPN/SEWS systems, architecture, or network that arise in the performance their duties or are reported by customers.
- Implement technical solutions for complex systems, integration of various IT systems, reviewing technical documents, and responding to action items.
- Install, troubleshoot, maintain and coordinates the use and proper operation of network environments.
- Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability.
- Travel to Bahrain Defense Force (BDF) Military installations providing end user support and technical and sustainment efforts across the BDF CPN sites.
- Attend meetings to brief BDF field grade officers and engineers.
- Input and monitor current status of all service ticket requests.
- Troubleshoot and resolve software, operating system, and network problems.
- Coordinate with COMSEC personnel for encryption device key related issues and when necessary, configure secure network routes.
- Install, configure, test, and maintain network hardware and software.
- Schedule, perform, and monitor system backups and, when necessary, perform data recoveries.
- Provide and/or review technical documents, respond to action items, analyze and recommend technical solutions for complex systems, and the integration of various IT systems.
- Perform other duties as necessary to include project tracking and testing and acceptance of deliverables.

**REQUIRED QUALIFICATIONS**
- Must possess an active DoD Secret security clearance.
- DoD 8570 IAT level II certification (CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP)
- CompTIA Network+ Certification or equivalent (CCNA, CCNP, JNCIA-Junos).
- Ability to live and work in the Kingdom of Bahrain.
- Exceptional oral and written communication skills.
- Excellent comprehension and technical writing skills.
- HS Diploma/GED; BS/BA desired.
- Minimum of three (3) years of experience as a system manager/integrator in integration and implementation of IEEE 802.3 Local Area Network (LAN), IEEE Wide Area Network (WAN) and converged IP-services that leverage Commercial off-the-shelf (COTS) information technologies to deliver enhanced mission capabilities.
- Minimum of three (3) years of specialized experience in enterprise and campus-wide WAN/LAN infrastructures in allied military shore facilities worldwide, including Command & Control Centers, Operations Centers and Logistics Support Centers.
- Experience with creating network architecture for pre and post planning of integration of Command and Control (C2) systems.
- Experience with the configuration of Layer 3 switches.
- Experience with configuring firewall ports and protocols.
- Experience with router configuration for local and back-haul network traffic.

**DESIRED QUALIFICATIONS**
- Previous experience working OCONUS in support of Government operations.
- Foreign Military Sales (FMS) environment experience with the requisite technologies listed above.
- Host nation military personnel or middle eastern business practices a plus.
- Prior experience with Combined Enterprise Regional Information Exchange System (CENTRIXS) or the Coalition Partner Network (CPN).
- Prior experience with the Shared Early Warning System (SEWS).
- Prior military experience preferred.
- Prior experience with an array of Cisco products to include routers, layer 3 switches, VoIP Phones, Call Managers, TACACS servers, and VTCs.
- Prior experience with Windows Active Directory (AD) Services.
- Prior experience configuring network routes for encryption devices from various manufacturers to include General Dynamics and Viasat.

**TRAVEL REQUIREMENTS**
- Active Passport.
- Ability to travel up to 30%
- In some occasions, overnight travel may be required.

**
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Network/systems Administration - Secret

Manama, Capital Cambridge International Systems Inc

Posted today

Job Viewed

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Job Description

The Network/Systems Administrator will provide a wide range of technical sustainment support to the CENTCOM Partner Network (CPN) and Shared Early Warning System (SEWS) including system administration, network administration, and IT services for CPN and SEWS that will assist in managing emerging requirements, and enhance and develop coalition capabilities.

The Network/Systems Administrator will:

- Provide technical guidance, operations and maintenance support, installation of CPN/SEWS related ancillary equipment, familiarization training, and on-the-job training.
- Provide system administration, network administration, and IT services for CPN and SEWS.
- Provide technical and sustainment efforts across the current CPN sites and any additional expansion sites in Bahrain during the execution of this TO.
- Provide detailed descriptions of technical issues and risk related to CPN/SEWS systems, architecture, or network that arise in the performance their duties or are reported by customers.
- Implement technical solutions for complex systems, integration of various IT systems, reviewing technical documents, and responding to action items.
- Install, troubleshoot, maintain and coordinates the use and proper operation of network environments.
- Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability.
- Travel to Bahrain Defense Force (BDF) Military installations providing end user support and technical and sustainment efforts across the BDF CPN sites.
- Attend meetings to brief BDF field grade officers, engineers, and members of the royal family.
- Input and monitor current status of all service ticket requests.
- Troubleshoot and resolve software, operating system, and network problems.
- Coordinate with COMSEC personnel for encryption device key related issues and when necessary, configure secure network routes.
- Install, configure, test, and maintain network hardware and software.
- Schedule, perform, and monitor system backups and, when necessary, perform data recoveries.
- Provide and/or review technical documents, respond to action items, analyze and recommend technical solutions for complex systems, and the integration of various IT systems.
- Perform other duties as necessary to include project tracking and testing and acceptance of deliverables.

**Required Skills**:

- CompTia Security+ CE.
- CompTIA Network+ Certification or equivalent such as Cisco Certified Network Associate (CCNA).
- Ability to live and work in the Kingdom of Bahrain.
- Exceptional oral and written communication skills.
- Excellent comprehension and technical writing skills.
- US Citizen with a valid passport.
- HS Diploma/GED; BS/BA desired.
- Active Secret security clearance.

Required Experience:

- Minimum of three (3) years of experience as a system manager/integrator in integration and implementation of IEEE 802.3 Local Area Network (LAN), IEEE Wide Area Network (WAN) and converged IP-services that leverage Commercial off-the-shelf (COTS) information technologies to deliver enhanced mission capabilities.
- Minimum of three (3) years of specialized experience in enterprise and campus-wide WAN/LAN infrastructures in allied military shore facilities worldwide, including Command & Control Centers, Operations Centers and Logistics Support Centers.
- Experience with creating network architecture for pre and post planning of integration of Command and Control (C2) systems.
- Experience with the configuration of Layer 3 switches.
- Experience with configuring firewall ports and protocols.
- Experience with router configuration for local and back-haul network traffic.

Desired Skills/Qualifications:

- Previous experience working OCONUS in support of Government operations.
- Foreign Military Sales (FMS) environment experience with the requisite technologies listed above.
- Host nation military personnel or middle eastern business practices a plus
- Prior experience with Combined Enterprise Regional Information Exchange System (CENTRIXS) or the Coalition Partner Network (CPN)
- Prior experience with the Shared Early Warning System (SEWS).
- Prior military experience preferred
- Prior experience with an array of Cisco products to include routers, layer 3 switch, VoIP Phones, Call Managers, TACACS servers, and VTCs
- Prior experience with Windows Active Directory (AD) Services
- Prior experience configuring network routes for encryption devices from various manufacturers to include General Dynamics and Viasat

At Cambridge, we recognize innovation and agility grow through diverse collaboration. Our team is comprised of unique individuals, and it is our policy to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class o
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Remote Installation & Maintenance Technician - Network Systems

7730 Tubli BHD55000 Annually WhatJobs

Posted 2 days ago

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Job Description

full-time
Our client is seeking a highly skilled and motivated Remote Installation & Maintenance Technician to join their dynamic technical support team. This is a fully remote position, offering the opportunity to provide expert on-site support to clients across various locations, while managing your schedule and operations remotely. You will be responsible for the installation, configuration, troubleshooting, and maintenance of complex network systems and related hardware. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and the ability to work independently and efficiently in diverse environments. You will be the face of our company for on-site client interactions, ensuring high levels of customer satisfaction. Key responsibilities include:
  • Performing on-site installation, configuration, and integration of network hardware and software solutions.
  • Troubleshooting and resolving hardware, software, and network connectivity issues for clients.
  • Conducting preventative maintenance and system upgrades to ensure optimal performance.
  • Providing technical support and guidance to end-users, explaining technical issues clearly.
  • Documenting all installation, maintenance, and troubleshooting activities in detail.
  • Managing and tracking inventory of equipment and parts used during service calls.
  • Adhering to strict safety protocols and company procedures during all on-site visits.
  • Collaborating with the remote support team to escalate complex issues and share knowledge.
  • Managing travel schedules and logistics effectively to meet service level agreements.
  • Staying current with emerging technologies and industry best practices in network installation and maintenance.
A Bachelor's degree or Associate's degree in Computer Science, Information Technology, or a related field is preferred. At least 3 years of experience in network installation, maintenance, or field support is required. Certifications such as CompTIA Network+, CCNA, or similar are highly desirable. Strong knowledge of networking protocols, hardware (routers, switches, firewalls), and operating systems is essential. Excellent communication, customer service, and problem-solving skills are a must. A valid driver's license and a reliable vehicle are required for travel to client sites. This remote role requires the ability to manage your own time and resources effectively.
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Network Administrator / Systems Administrator

Manama, Capital Cambridge International Systems, Inc.

Posted today

Job Viewed

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Job Description

When you join the Cambridge team, you are part of a skilled and talented global community that is united by a set of core values: commitment, integrity, and perseverance. Join our team and help us confront today’s most threatening and complex obstacles!

Cambridge International Systems, Inc. has a full-time Field Service Representative opportunity available based inManama, Bahrain. Qualified candidates for this job must possess a current DoD Secret security clearance.

Employees may be eligible for: relocation reimbursement, housing allowance, COLA.

ROLE RESPONSIBILTIES

The Network/Systems Administrator will provide a wide range of technical sustainment support to the CENTCOM Partner Network (CPN) and Shared Early Warning System (SEWS) including system administration, network administration, and IT services for CPN and SEWS that will assist in managing emerging requirements and enhance and develop coalition capabilities.

  • Provide technical guidance, operations and maintenance support, installation of CPN/SEWS related ancillary equipment, familiarization training, and on-the-job training.
  • Provide system administration, network administration, and IT services for CPN and SEWS.
  • Provide technical and sustainment efforts across the current CPN sites and any additional expansion sites in Bahrain during the execution of this TO.
  • Provide detailed descriptions of technical issues and risk related to CPN/SEWS systems, architecture, or network that arise in the performance their duties or are reported by customers.
  • Implement technical solutions for complex systems, integration of various IT systems, reviewing technical documents, and responding to action items.
  • Install, troubleshoot, maintain and coordinates the use and proper operation of network environments.
  • Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability.
  • Travel to Bahrain Defense Force (BDF) Military installations providing end user support and technical and sustainment efforts across the BDF CPN sites.
  • Attend meetings to brief BDF field grade officers and engineers.
  • Input and monitor current status of all service ticket requests.
  • Troubleshoot and resolve software, operating system, and network problems.
  • Coordinate with COMSEC personnel for encryption device key related issues and when necessary, configure secure network routes.
  • Install, configure, test, and maintain network hardware and software.
  • Schedule, perform, and monitor system backups and, when necessary, perform data recoveries.
  • Provide and/or review technical documents, respond to action items, analyze and recommend technical solutions for complex systems, and the integration of various IT systems.
  • Perform other duties as necessary to include project tracking and testing and acceptance of deliverables.

Required QUALIFICATIONS

  • Must possess an active DoD Secret security clearance
  • DoD 8570 IAT level II certification (CCNA-Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP)
  • CompTIA Network+ Certification or equivalent (CCNA, CCNP, JNCIA-Junos)
  • Previous experience working OCONUS in support of Government operations.
  • Foreign Military Sales (FMS) environment experience with the requisite technologies listed above
  • Ability to live and work in the Kingdom of Bahrain
  • Minimum of three (3) years of experience as a system manager/integrator in integration and implementation of IEEE 802.3 Local Area Network (LAN), IEEE Wide Area Network (WAN) and converged IP-services that leverage Commercial off-the-shelf (COTS) information technologies to deliver enhanced mission capabilities.
  • Minimum of three (3) years of specialized experience in enterprise and campus-wide WAN/LAN infrastructures in allied military shore facilities worldwide, including Command & Control Centers, Operations Centers and Logistics Support Centers.

DESIRED QUALIFICATIONS

  • Host nation military personnel or middle eastern business practices a plus.
  • Prior experience with Combined Enterprise Regional Information Exchange System (CENTRIXS) or the Coalition Partner Network (CPN).
  • Prior experience with the Shared Early Warning System (SEWS).
  • Prior military experience preferred.
  • Prior experience with an array of Cisco products to include routers, layer 3 switches, VoIP Phones, Call Managers, TACACS servers, and VTCs.
  • Prior experience with Windows Active Directory (AD) Services.
  • Prior experience configuring network routes for encryption devices from various manufacturers to include General Dynamics and Viasat.
  • Exceptional oral and written communication skills
  • Excellent comprehension and technical writing skills
  • HS Diploma/GED; BS/BA desired
  • Experience with creating network architecture for pre and post planning of integration of Command and Control (C2) systems
  • Experience with the configuration of Layer 3 switches
  • Experience with configuring firewall ports and protocols
  • Experience with router configuration for local and back-haul network traffic

TRAVEL REQUIREMENTS

  • Active Passport
  • Ability to travel up to 30%
  • In some occasions, overnight travel may be required

PHYSICAL ENVIRONMENT AND WORKING CONDITIONS

Cambridge International Systems complies with Temporary Duty Station (TDY)/Outside Continental United States (OCONUS) vaccination requirements. If this position requires OCONUS travel (listed above), Vaccine Recommendations by AOR | Health.mil lists applicable current vaccination requirements by location.

Office setting:

  • Must be able to work in an office environment, sitting at a desk, looking at a computer for most of the workday
  • Work is physically comfortable; the employee has discretion about sitting, walking, standing, etc
  • May be required to travel short distances to offices/conference rooms and buildings on site.

BENEFITS AND PERKS

Cambridge International Systems is committed to investing in our employees and their future by providing them with competitive compensation, career development opportunities, comfortable working conditions, and a comprehensive benefits package, some of which are listed below:

  • Medical, dental, vision, Life/AD&D/STD/LTD insurance
  • 401(k) matching and immediate vesting
  • Paid time off and holidays
  • Generous tuition & training assistance program
  • Relocation assistance
  • Sign-on bonuses
  • Referral bonuses
  • Performance-based bonuses
  • Community involvement & outreach
  • Wellness program
  • Employee Assistance Program (EAP)
  • Tickets at Work

Refer to a friend

If you know someone who may be interested, please share this posting. We are a growing team and there may be more opportunities like this one here at Cambridge International Systems!

More About Us

At Cambridge, we recognize innovation and agility grow through diverse collaboration. Our team is comprised of unique individuals, and it is our policy to provide equal opportunity in recruiting, hiring, training, and promoting individuals in all job categories without regard to race, color, religion, national origin, gender, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected class or category as may be defined by federal, state, or local laws or regulations. It is our firm intent to support equal employment opportunity and affirmative action in keeping with applicable federal, state, and local laws and regulations.

If you are a qualified individual with a disability or a disabled veteran requiring assistance with the application process, please visit information on how to request assistance.

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IT System Administrator

Manama, Capital Alzayani Investments

Posted today

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Job Description

**Purpose of the Job**:
**Responsibilities**
- Monitor and configure **internal and cloud systems** to ensure optimum performance.
- Provide troubleshooting assistance and help with diagnosing technical issues within the system.
- Identify the need for updates and upgrades and implement them to the **network infrastructure**.
- Research and install the best **firewalls** and devices along with the installation of systems and their upgrades.
- Assist with the mentoring of new system users and set up accounts and grant relevant access to said users.
- Constantly monitor and oversee the performance of servers, including software and hardware to ensure they are operating at an optimum level.
- Ensure technical documentation is up-to-date and stored in an organized manner for future reference.

**Requirements**:

- Bachelor’s degree or above in Computer Science, Information Technology, or other related fields.
- MCSE, AWS, PMP and CCNP certifications are preferred.
- 5 years of work experience as a Systems Administrator preferably with supervisory or management experience in the role.
- Hands-on experience with LAN and WAN networks as well as a good understanding of network switches.
- Cloud infrastructure hands-on experience like AWS and Microsoft azure.
- Good understanding of system security and different techniques
- Excellent problem-solving skills with the ability to break down problems from the root cause.
- Excellent communication skills with the ability to communicate with users of all levels and explain complex technical information into simple and understandable terms.
- Great leadership abilities with experience of managing/supervising a small team.
- Excellent analytical skills with the ability to analyze large volumes of data and identify trends and patterns.
- Speaks Arabic and English language.

Please bring your CV with you.

Don't miss the chance of being a part of Alzayani Investments Group.

**Job Types**: Full-time, Permanent
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System Administrator & Automation Specialist

Bank ABC

Posted 16 days ago

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Job Description

System Administrator & Automation Specialist

Bank ABC seeks to recruit a System Administrator and Automation Specialist in the Group Information Technology Department based in our Head Office in Bahrain.

Responsibilities of the role:
Reporting to the Automation Lead, the job holder will be responsible for the following:

  • Manage all IT operations jobs like End of Days, Start of Days, File transfers etc. Via Control-M.
  • Control-M application software Installation, Configuration, Deployment and upgrades.
  • Advise on improving the way of working bringing an automation-based perspective, proactively suggesting areas of improvements.
  • Ensure all the Control-M components are always designed and implemented with a High Availability concept and increasing overall process resiliency.
  • Should be work with Operating System like Solaris, Linux, Aix and Windows.
  • Scripting in various platforms and languages (powershell, bash etc.) to automate operations within Control-M jobs
  • Install and manage Control-M modules i.e., Control-M for backups, Control-M for OS, Control-M for Database, Control M for applications.
  • Installing Control-M Server, EM and Agents (Windows, Unix and Linux) along with monitoring and troubleshooting.
  • Keep everything documented and all documents constantly up-to-date to let team aware of how procedures are running.
  • Manage the complete Control-M infrastructure in the Bank like Installation, Upgrade, Configuration of Control-M Workload Automation tool version 8/9+/Future versions.
  • Running all operation tasks on all Banking applications including Development, Test, UAT/SIT & Production environments.
  • To the maximum extent automate the above operations and other tasks under Control-M
  • Document all tasks configured under Control-M with contingency plan of running the above Jobs manually in case Control-M is not available.
  • Utilize the full functionality available under Control-M to innovate and make better all the tasks running in GPH.
  • Configure Reports on Control-M to report on all operations being performed under Control-M to higher management
  • Enhance the reports available in Control-M or build Custom reports by using 3rd party tools like Crystal Report
  • Integrate Control-M with Backup software to make backups part of End of Day Workflow
  • Be part of operations team for smooth running of operations in GPH
  • Be part of project team to automate tasks on new products
  • Support any Disaster Recovery and Business Continuity Test activities.
  • Monitor the alerts and ensure service availability for 24x7 hours.
  • Co-ordinate the patch / vulnerabilities management .
  • Willing to work in shifts (8 hour shifts rotated weekly)

Areas of Knowledge, Qualification and Experience
  • 2-5 years of proven IT Operations related experiences with Unix/Linux & Windows System Administration experience, 2+ years programming experience with proficiency in Unix Shell (Korn, C, Bash) scripting
  • A minimum of a Bachelors Degree in Computer Science or equivalent
  • Solid experience working as a Control-M Scheduler in a distributed environment of Windows/Linux/Solaris/AIX
  • Knowledge of crystal report and other tools to generate customized report on end of day and other banking operations from Control-M
  • Experience working in financial services, banking or other fast paced 24/7 regulated financial organizations
  • Excellent customer service and interpersonal skills
  • Excellent verbal and written communication skills
  • Strong documentation and automation skills
  • Excellent troubleshooting, root cause analysis and permanent problem resolution skills
  • Ability to handle multiple tasks in a fast-paced environment
  • Data Center Operations experience in monitoring, incident handling and escalation for Control-M jobs
  • Database knowledge Oracle/SQL, IT Certifications and other certification like ITIL, PMP etc.
  • Experience on Hybrid Cloud environments and certifications on AWS or Azure.

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System Administrator Tier Iii

Manama, Capital Envistacom

Posted today

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Job Description

**Job Title**: System Administrator Tier III

**Job Location**:
***Bahrain
- This position supports a US Military customer and may have a 24 x 7 support requirement which could include an Extended Workweek (EWW) or Shift Work during other than normal duty hours._

**Responsibilities**:

- Design, optimize, and oversee the implementation of short
- and long-term data networks initiatives
- Provide comprehensive designs to address and compliment strategic network systems direction
- Provide advanced troubleshooting, implementation, and configuration of network hardware and software
- Analyze functional problems and determines techniques / requirements feasible for expedited solutions
- Perform network capacity planning and performance analysis to properly size network services
- Perform systems performance diagnosis and scalability assessment activities
- Compose and maintain network documentation such as topology diagrams, circuit/equipment inventories and configuration reports
- Conduct cost analysis and evaluate vendor capabilities to provide the required products or services
- Provide support for Microsoft System Center, Microsoft Active Directory, and direct experience with Network Appliance Data Storage Filers and Near Store Appliances (and associated software technologies such as SnapMirror, SnapRestore, Virtual File Manager, Snap Manager for Exchange) that support complete utility of the existing enterprise storage architecture

**Job Requirements**:

- 8 years of operational experience
- Knowledge of deploying information systems, managing, and troubleshooting Windows Active Directory, Group Policy Object (GPOs), and Domain Name Service (DNS)
- Knowledge of Microsoft operating systems Windows 2008(R2) and Windows Server 2003
- Knowledge of system deployment, management, and troubleshooting of messaging protocols and operations with Microsoft Exchange 2003 and Exchange 2010 products
- Knowledge of backup technologies specifically Symantec backup exec and NetApp SIPR/NIPR Access Point (SNAP) manager utilities
- Knowledge and familiarity with reviewing and deploying vendor updates for security patches
- Knowledge and familiarity with storage technologies such as Storage Area Network (SAN) or Network Attached Storage (NAS)
- Knowledge and familiarity with server performance tuning and monitoring tools
- Shall have knowledge and familiarity with server configuration and management tools (Microsoft System Center Operations manager (SCOM) and System Center Configuration Manager (SCCM))
- Network troubleshooting skills and knowledge of networks
- Technical documentation skills. Shall have knowledge and familiarity of action plans for planned and unplanned changes to the network infrastructure
- Experience with server performance tuning and monitoring tools.
- Technical documentation skills
- Must be a U.S. Citizen
- Must be able to successfully pass a pre-employment drug screen and a comprehensive background check
- US Secret Security Clearance
- Security + and Network+
- Microsoft Certified IT Professional (MCITP) or Microsoft Certified Systems Engineer (MCSE)

**Company Benefits**:

- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts
- 401(k) Plan
- Company-paid Long-Term Disability
- Company-paid Life Insurance
- Paid Holidays and Vacation
- Employee Referral Program
- Employee Assistance Program
- Cell Phone Allowance
- Tuition Reimbursement (after one year)
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About the latest Network systems Jobs in Bahrain !

Technical Support Engineer - Network Infrastructure

33130 Northern, Northern BHD70000 Annually WhatJobs

Posted 2 days ago

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Job Description

full-time
Our client is seeking a skilled and customer-focused Technical Support Engineer to provide expert assistance for their advanced network infrastructure solutions. Based in **Shakhura, Northern, BH**, you will be responsible for troubleshooting complex technical issues, resolving customer challenges, and ensuring the optimal performance of client networks. This role requires a deep understanding of networking protocols, hardware, and software. Key responsibilities include diagnosing and resolving hardware and software issues related to routers, switches, firewalls, and other network devices; responding to customer inquiries via phone, email, and ticketing systems; documenting technical problems and solutions; collaborating with engineering teams to identify product improvements; and providing on-site support when necessary. The ideal candidate possesses strong analytical and problem-solving skills, with a comprehensive knowledge of TCP/IP, DNS, DHCP, VPNs, and network security principles. Relevant certifications such as CCNA, CCNP, or CompTIA Network+ are highly desirable. Previous experience in a technical support role, preferably within the networking industry, is essential. Excellent communication and interpersonal skills are required to effectively interact with customers of varying technical backgrounds. You should be adept at explaining complex technical concepts in a clear and concise manner. A proactive approach to customer service and a commitment to providing timely and effective solutions are paramount. We are looking for an individual who is passionate about technology, eager to learn, and dedicated to ensuring customer satisfaction. Join our client's dedicated support team and play a vital role in maintaining the reliability and performance of their clients' critical network infrastructure. Your expertise will be crucial in upholding the high standards of service our client is known for.
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Senior Technical Support Engineer - Network Infrastructure

109 Seef, Capital BHD78000 Annually WhatJobs

Posted 1 day ago

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Job Description

full-time
Our client is seeking a highly skilled Senior Technical Support Engineer specializing in Network Infrastructure to join their growing IT team. This role is responsible for providing advanced technical support, troubleshooting complex network issues, and ensuring the optimal performance and availability of our client's network systems. You will serve as a point of escalation for challenging technical problems, working with internal teams and potentially external vendors to resolve issues efficiently. The ideal candidate will possess deep knowledge of networking protocols, hardware, and security, coupled with excellent diagnostic and problem-solving skills. A strong customer-service orientation is essential, as you will be interacting with users and stakeholders at various levels.

Key Responsibilities:
  • Provide Tier 3 technical support for network infrastructure, including routers, switches, firewalls, and wireless access points.
  • Diagnose and resolve complex network connectivity, performance, and security issues.
  • Monitor network performance and proactively identify and address potential problems.
  • Develop and implement network configuration changes, upgrades, and patches.
  • Create and maintain comprehensive documentation for network diagrams, configurations, and troubleshooting procedures.
  • Respond to and resolve critical incidents, ensuring minimal downtime and business impact.
  • Collaborate with IT operations, systems administration, and security teams to ensure integrated solutions.
  • Assist in the planning and deployment of new network technologies and infrastructure enhancements.
  • Train and mentor junior technical support staff.
  • Stay current with emerging network technologies, industry trends, and security best practices.

Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Minimum of 6 years of experience in technical support, with a focus on network infrastructure.
  • In-depth knowledge of TCP/IP, routing protocols (BGP, OSPF), switching technologies, and VPNs.
  • Experience with network security concepts and firewall management (e.g., Cisco ASA, Palo Alto).
  • Proficiency with network monitoring and diagnostic tools (e.g., Wireshark, SolarWinds).
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and customer service skills.
  • Ability to work effectively both independently and as part of a team.
  • Relevant certifications such as CCNA, CCNP, or CompTIA Network+ are highly desirable.
  • Experience in a hybrid work environment is a plus.
This hybrid role, located in **Seef, Capital, BH**, requires on-site presence for critical infrastructure work and team collaboration, with remote flexibility for other tasks.
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Senior Technical Support Engineer - Network Infrastructure

1075 Al Seef BHD32 Hourly WhatJobs

Posted 2 days ago

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Job Description

full-time
Our client is seeking a highly experienced Senior Technical Support Engineer to provide advanced support for their robust network infrastructure. This critical role is based in **Salmabad, Northern, BH**, with a hybrid work arrangement offering flexibility. You will be the frontline of defense for complex technical issues, diagnosing and resolving problems related to routers, switches, firewalls, and other network devices. This position requires a deep understanding of network protocols, routing and switching technologies, and network security principles. You will be responsible for managing and maintaining the stability, performance, and security of the company's network environment. This includes proactive monitoring, identifying potential issues before they impact users, and implementing solutions to prevent recurrence. Collaboration with other IT teams, including systems administrators and cybersecurity specialists, will be essential to ensure a cohesive and secure IT ecosystem. The ideal candidate will possess exceptional analytical and problem-solving skills, with a proven ability to troubleshoot complex network outages and performance degradations. You should be adept at documenting technical procedures, support incidents, and resolutions, contributing to a comprehensive knowledge base. Experience with network monitoring tools, ticketing systems, and remote access technologies is a must. This role demands strong communication skills, both written and verbal, to effectively interact with end-users, technical colleagues, and management. You will also be involved in evaluating and recommending new network technologies and solutions to improve efficiency and security. Our client is committed to fostering a supportive and collaborative work environment where continuous learning and professional development are encouraged. The ability to work under pressure, manage multiple priorities, and maintain a calm demeanor during critical incidents is paramount. This is an excellent opportunity for a seasoned network professional looking to make a significant impact within a forward-thinking organization.
Responsibilities:
  • Provide Tier 2/3 technical support for network infrastructure issues.
  • Diagnose and resolve complex problems related to routers, switches, firewalls, VPNs, and Wi-Fi.
  • Monitor network performance and proactively identify and address potential issues.
  • Manage network devices, including configuration, troubleshooting, and upgrades.
  • Collaborate with IT security to ensure network security best practices are implemented and maintained.
  • Document incident tickets, resolutions, and technical procedures.
  • Assist in the evaluation and implementation of new network technologies.
  • Provide end-user support and training on network-related services.
  • Participate in an on-call rotation as needed.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
  • Minimum of 5 years of experience in network administration and technical support.
  • Strong knowledge of TCP/IP, DNS, DHCP, routing protocols (BGP, OSPF), and switching technologies.
  • Experience with firewall management (e.g., Cisco ASA, Palo Alto, Fortinet).
  • Proficiency in network monitoring tools (e.g., SolarWinds, PRTG).
  • Excellent troubleshooting and problem-solving abilities.
  • Strong written and verbal communication skills.
  • Relevant certifications such as CCNA, CCNP, or Network+ are highly desirable.
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