185 No Experience jobs in Bahrain

About Calo

Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

Role Overview

We're looking for talented, enthusiastic and dedicated Customer Experience Associates to be the main point of contact for our customers. In this role, your tasks would include addressing customer queries, sharing feedback with different departments, and identifying ways to improve our processes.

What you’ll be working on

• Communicating with customers over live chat and phone calls to answer their questions and help solve their problems
• Building relationships with customers from the moment they speak to us by welcoming them and making sure they’re happy with their experience
• Onboarding customers to kick-off their journey
• Exhibiting a strong sense of empathy when dealing with people & communicating with different teams to resolve the customers’ issues
• Ensuring the customer is WOW’ed by our service by going above & beyond to make sure they leave the conversation satisfied
• Communicating feedback to the team and following up on resolving customers’ pain points

Ideal Candidate

• Previous experience working in a customer service role for a minimum of 1 year
• Have excellent verbal and written communication skills in English & Arabic, and you’re also a fast typer
• Passionate about problem solving; you get satisfaction from making people’s lives better
• A people’s person by nature
• Have a deep sense of empathy & drive to resolve customer issues
• Maintain a calm demeanor when facing challenges or stressful situations
• Ability to organize your time efficiently, and complete tasks in a timely manner
• Interested in working on shift basis

The Lounge Manager is responsible for leading, coordinating, and overseeing the seamless operations of GF lounges, ensuring outstanding guest experiences for VIP and high-profile customers. This role demands a hospitality professional with deep expertise in premium service environments, strong team leadership, and meticulous organizational skills relating to contracts, tendering processes, compliance, and facility logistics. The ideal candidate will be energetic, proactive, and capable of driving both operational excellence and innovative service improvements within the lounge.

Key Responsibilities

• Manage all day-to-day operations of the airline lounge to ensure world-class hospitality standards.
• Oversee facility maintenance, supply chain logistics, food & beverage services, and partner relationships.
• Ensure adherence to all health, safety, and compliance requirements.
• Employee Management
• Lead, train, and motivate a team of hospitality professionals to deliver seamless, top-tier customer service.
• Prepare work rosters, manage shift scheduling, and administer performance appraisals.
• Foster a culture of continuous improvement, teamwork, and accountability.
• Contract Administration
• Maintain a rigorous schedule of renewals for all vendor and service contracts, ensuring uninterrupted operations and compliance.
• Collaborate with legal and procurement teams to review, negotiate, and finalize contractual agreements.
• Business Case & Tender Board Process
• Draft compelling business cases for new projects, upgrades, and initiatives to enhance the lounge offering.
• Demonstrate a thorough understanding of the tender board process, including document preparation, proposal submission, and compliance requirements.
• Premium Hospitality & VIP Service
• Set and maintain impeccable hospitality standards; deliver personalized service for VIP guests and high-profile clientele.
• Effectively resolve escalated customer concerns with discretion, empathy, and professionalism.
• Act as the primary point of contact for VIP guests, building lasting relationships and anticipating their needs.
• Budgeting and Financial Management
• Develop and manage the lounge operations budget, ensuring efficient resource allocation.
• Monitor expenses and identify opportunities for cost optimization and increased profitability.
• Deliver regular financial reports and analyses to senior management.

Bachelor’s degree in Hospitality Management, Business Administration, or a related field; a Master’s degree is a plus.

Minimum 4 years in hospitality operations management, ideally in luxury, airline, or hotel sectors.

Ability to manage diverse teams in premium service environments.

Experience in writing, presenting, and defending business cases for operational improvements and capital expenditures.

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application, you would need the following document(s):

• Develop and implement strategies to improve customer experience.
• Analyze customer feedback and data to identify areas for improvement.
• Monitor customer satisfaction metrics and key performance indicators.
• Collaborate with cross-functional teams to enhance customer journeys.
• Design and manage customer engagement initiatives.
• Create reports and presentations on customer experience insights.
• Act as a customer advocate within the organization.
• Troubleshoot and resolve customer-related issues that impact experience.
• Stay updated on customer experience best practices and industry trends.
• Ensure consistency in brand messaging and service delivery.

• Develop and implement guest service strategies.
• Oversee front desk and concierge operations.
• Manage guest feedback and resolve complaints.
• Train staff on customer service standards.
• Coordinate with hotel departments to ensure seamless service.
• Create memorable guest experiences.
• Analyze guest data to identify improvement areas.
• Manage online reputation and reviews.
• Ensure adherence to hospitality standards and regulations.
• Contribute to the overall success of the hotel's operations.

• Bachelor's degree in Hospitality Management or a related field.
• Proven experience in a guest-facing role within the hospitality industry.
• Strong understanding of hotel operations.
• Excellent customer service and communication skills.
• Ability to manage multiple priorities and work under pressure.
• Experience with hotel management software.
• Problem-solving and conflict resolution abilities.
• Flexibility to work varied shifts.

• Developing and implementing guest service standards and procedures to ensure consistent quality.
• Monitoring guest feedback through various channels (surveys, reviews, direct interactions) and implementing action plans for improvement.
• Training and coaching front-line staff on service excellence, problem-solving, and upselling techniques.
• Managing guest relations, including handling complaints, resolving issues, and creating personalized experiences for VIP guests.
• Collaborating with department heads (Food & Beverage, Housekeeping, Front Desk) to ensure seamless service delivery.
• Analyzing guest satisfaction data to identify trends and opportunities for service innovation.
• Developing and executing loyalty programs and initiatives to foster repeat business.
• Overseeing the implementation of new guest service technologies and strategies.
• Maintaining a high level of product knowledge and service expertise.
• Ensuring the overall ambiance and presentation of the establishment contribute to a positive guest experience.

• Oversee all aspects of guest services and front-office operations.
• Manage and train the guest relations and front desk teams.
• Ensure consistent delivery of high-quality service standards.
• Handle guest inquiries, requests, and complaints with professionalism and efficiency.
• Develop and implement strategies to enhance guest satisfaction and loyalty.
• Monitor online reviews and social media for guest feedback.
• Collaborate with other departments to ensure a cohesive guest experience.
• Analyze guest feedback data to identify trends and areas for improvement.

• Bachelor's degree in Hospitality Management or a related field.
• Minimum of 5 years of experience in hotel front office or guest relations management.
• Proven track record of delivering exceptional guest service.
• Strong leadership, communication, and problem-solving skills.
• Knowledge of hotel management systems (PMS).
• Fluency in English and Arabic is a plus.

• Develop and implement customer service policies and procedures to improve satisfaction and retention.
• Manage and mentor the customer support team, providing training, coaching, and performance evaluations.
• Oversee daily operations of the helpdesk, ensuring timely and effective resolution of customer inquiries and issues.
• Analyze customer feedback and service data to identify areas for improvement and implement corrective actions.
• Collaborate with other departments (e.g., Sales, Product Development) to address customer needs and improve product/service offerings.
• Establish and track key performance indicators (KPIs) for customer service effectiveness.
• Handle escalated customer complaints and complex issues with professionalism and skill.
• Ensure the efficient use of CRM and helpdesk software to manage customer interactions.
• Create and maintain customer service documentation and knowledge base articles.