396 No Experience Needed jobs in Bahrain

Customer Experience Associate

Manama, Capital Calo Inc.

Posted 6 days ago

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Job Description

About Calo

Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.


Role Overview

We're looking for talented, enthusiastic and dedicated Customer Experience Associates to be the main point of contact for our customers. In this role, your tasks would include addressing customer queries, sharing feedback with different departments, and identifying ways to improve our processes.


What you’ll be working on
  1. Communicating with customers over live chat and phone calls to answer their questions and help solve their problems
  2. Building relationships with customers from the moment they speak to us by welcoming them and making sure they’re happy with their experience
  3. Onboarding customers to kick-off their journey
  4. Exhibiting a strong sense of empathy when dealing with people & communicating with different teams to resolve the customers’ issues
  5. Ensuring the customer is WOW’ed by our service by going above & beyond to make sure they leave the conversation satisfied
  6. Communicating feedback to the team and following up on resolving customers’ pain points

Ideal Candidate
  1. Previous experience working in a customer service role for a minimum of 1 year
  2. Have excellent verbal and written communication skills in English & Arabic, and you’re also a fast typer
  3. Passionate about problem solving; you get satisfaction from making people’s lives better
  4. A people’s person by nature
  5. Have a deep sense of empathy & drive to resolve customer issues
  6. Maintain a calm demeanor when facing challenges or stressful situations
  7. Ability to organize your time efficiently, and complete tasks in a timely manner
  8. Interested in working on shift basis
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Customer Experience Associate

Calo Inc

Posted 10 days ago

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Job Description

About Calo

Launched in Bahrain in November of 2019, Calo is on a mission to make healthy easy. We’re a team of dedicated people driving this mission by providing better, faster, and cheaper ways to access food through technology.

Role Overview

We're looking for talented, enthusiastic and dedicated Customer Experience Associates to be the main point of contact for our customers. In this role, your tasks would include addressing customer queries, sharing feedback with different departments, and identifying ways to improve our processes.

What you’ll be working on

  • Communicating with customers over live chat and phone calls to answer their questions and help solve their problems
  • Building relationships with customers from the moment they speak to us by welcoming them and making sure they’re happy with their experience
  • Onboarding customers to kick-off their journey
  • Exhibiting a strong sense of empathy when dealing with people & communicating with different teams to resolve the customers’ issues
  • Ensuring the customer is WOW’ed by our service by going above & beyond to make sure they leave the conversation satisfied
  • Communicating feedback to the team and following up on resolving customers’ pain points

Ideal Candidate

  • Previous experience working in a customer service role for a minimum of 1 year
  • Have excellent verbal and written communication skills in English & Arabic, and you’re also a fast typer
  • Passionate about problem solving; you get satisfaction from making people’s lives better
  • A people’s person by nature
  • Have a deep sense of empathy & drive to resolve customer issues
  • Maintain a calm demeanor when facing challenges or stressful situations
  • Ability to organize your time efficiently, and complete tasks in a timely manner
  • Interested in working on shift basis
#J-18808-Ljbffr
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MANAGER LOUNGE EXPERIENCE

Gulf Air Group

Posted 10 days ago

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Job Description

The Lounge Manager is responsible for leading, coordinating, and overseeing the seamless operations of GF lounges, ensuring outstanding guest experiences for VIP and high-profile customers. This role demands a hospitality professional with deep expertise in premium service environments, strong team leadership, and meticulous organizational skills relating to contracts, tendering processes, compliance, and facility logistics. The ideal candidate will be energetic, proactive, and capable of driving both operational excellence and innovative service improvements within the lounge.

Main Duties

Key Responsibilities

  • Manage all day-to-day operations of the airline lounge to ensure world-class hospitality standards.
  • Oversee facility maintenance, supply chain logistics, food & beverage services, and partner relationships.
  • Ensure adherence to all health, safety, and compliance requirements.
  • Employee Management
  • Lead, train, and motivate a team of hospitality professionals to deliver seamless, top-tier customer service.
  • Prepare work rosters, manage shift scheduling, and administer performance appraisals.
  • Foster a culture of continuous improvement, teamwork, and accountability.
  • Contract Administration
  • Maintain a rigorous schedule of renewals for all vendor and service contracts, ensuring uninterrupted operations and compliance.
  • Collaborate with legal and procurement teams to review, negotiate, and finalize contractual agreements.
  • Business Case & Tender Board Process
  • Draft compelling business cases for new projects, upgrades, and initiatives to enhance the lounge offering.
  • Demonstrate a thorough understanding of the tender board process, including document preparation, proposal submission, and compliance requirements.
  • Premium Hospitality & VIP Service
  • Set and maintain impeccable hospitality standards; deliver personalized service for VIP guests and high-profile clientele.
  • Effectively resolve escalated customer concerns with discretion, empathy, and professionalism.
  • Act as the primary point of contact for VIP guests, building lasting relationships and anticipating their needs.
  • Budgeting and Financial Management
  • Develop and manage the lounge operations budget, ensuring efficient resource allocation.
  • Monitor expenses and identify opportunities for cost optimization and increased profitability.
  • Deliver regular financial reports and analyses to senior management.
Education & Training

Bachelor’s degree in Hospitality Management, Business Administration, or a related field; a Master’s degree is a plus.

Experience

Minimum 4 years in hospitality operations management, ideally in luxury, airline, or hotel sectors.

Ability to manage diverse teams in premium service environments.

Experience in writing, presenting, and defending business cases for operational improvements and capital expenditures.

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application, you would need the following document(s):

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Customer Experience Lead

103 Seef, Capital BHD70000 Annually WhatJobs

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Job Description

full-time
Our client, a dynamic e-commerce platform, is looking for a strategic and customer-focused Customer Experience Lead to join their team in Seef, Capital, BH . This hybrid role is designed for individuals who excel in both collaborative office environments and remote flexibility. As the Customer Experience Lead, you will be instrumental in shaping and enhancing the overall customer journey across all touchpoints. Your responsibilities will include analyzing customer feedback, identifying areas for improvement, and implementing strategies to boost customer satisfaction and loyalty. You will work closely with marketing, sales, and product development teams to ensure a consistent and positive brand experience. This involves developing and managing customer support initiatives, creating engaging customer communications, and overseeing loyalty programs. The ideal candidate will have a Bachelor's degree in Marketing, Business Administration, or a related field, with at least 5 years of experience in customer experience management, customer service management, or a related role. Proven experience in developing and executing customer experience strategies is essential. Strong analytical skills, a deep understanding of customer journey mapping, and excellent communication and leadership abilities are required. Experience with CRM software and customer feedback platforms is highly beneficial. Join our client in Seef, Capital, BH to lead initiatives that create exceptional customer experiences and drive business growth.
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Customer Experience Specialist

704, Busaiteen Busaiteen, Muharraq BHD40000 Annually WhatJobs

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Job Description

full-time
Our client is looking for a Customer Experience Specialist to enhance customer interactions and satisfaction in **Busaiteen, Muharraq, BH**. This role is pivotal in understanding customer needs and implementing strategies to improve the overall customer journey. The specialist will analyze customer feedback, identify pain points, and collaborate with various departments to implement solutions that foster loyalty and retention. You will be responsible for developing and executing customer engagement programs, monitoring customer satisfaction metrics, and reporting on key findings. The ideal candidate is passionate about customer advocacy, possesses strong analytical and problem-solving skills, and has a keen eye for detail. Excellent communication and presentation skills are essential for effectively conveying insights and recommendations.

Key responsibilities include conducting customer surveys, analyzing feedback data from various sources (e.g., NPS scores, reviews), and identifying trends. You will work closely with product, marketing, and sales teams to ensure a consistent and positive customer experience across all touchpoints. This role requires a creative approach to problem-solving and the ability to translate data into actionable insights. A Bachelor's degree in Marketing, Business, Psychology, or a related field is preferred. Prior experience in customer experience, customer success, or a similar role is highly advantageous. Familiarity with CX management software and analytics tools is a plus. The ability to work collaboratively in a hybrid environment is essential, with a balance of remote work and in-office interaction. Join our client's team and make a tangible difference in how customers perceive and interact with their brand.

Key Responsibilities:
  • Develop and implement strategies to improve customer experience.
  • Analyze customer feedback and data to identify areas for improvement.
  • Monitor customer satisfaction metrics and key performance indicators.
  • Collaborate with cross-functional teams to enhance customer journeys.
  • Design and manage customer engagement initiatives.
  • Create reports and presentations on customer experience insights.
  • Act as a customer advocate within the organization.
  • Troubleshoot and resolve customer-related issues that impact experience.
  • Stay updated on customer experience best practices and industry trends.
  • Ensure consistency in brand messaging and service delivery.
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Guest Experience Manager

20250 Northern, Northern BHD65000 Annually WhatJobs

Posted today

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Job Description

full-time
Our client, a premier hospitality establishment, is seeking an enthusiastic and skilled Guest Experience Manager to elevate the guest journey. This hybrid role requires a dynamic individual who can blend on-site engagement with strategic remote planning to ensure unparalleled service. You will be responsible for developing and implementing strategies that enhance guest satisfaction, manage guest relations, and resolve any issues that may arise promptly and professionally. Your duties will include overseeing front-desk operations, coordinating with various hotel departments to ensure seamless service delivery, and training staff on best practices in customer service. You'll also be involved in curating unique guest experiences, managing feedback channels, and analyzing guest data to identify trends and opportunities for improvement. A key aspect of this role involves leveraging technology to manage guest communications and preferences remotely. We are looking for someone with a passion for hospitality, exceptional interpersonal skills, and a keen eye for detail. You should be adept at creating a welcoming atmosphere and ensuring every guest feels valued and well-cared for. This position offers the chance to make a significant impact on our reputation and guest loyalty.

Key Responsibilities:
  • Develop and implement guest service strategies.
  • Oversee front desk and concierge operations.
  • Manage guest feedback and resolve complaints.
  • Train staff on customer service standards.
  • Coordinate with hotel departments to ensure seamless service.
  • Create memorable guest experiences.
  • Analyze guest data to identify improvement areas.
  • Manage online reputation and reviews.
  • Ensure adherence to hospitality standards and regulations.
  • Contribute to the overall success of the hotel's operations.

Qualifications:
  • Bachelor's degree in Hospitality Management or a related field.
  • Proven experience in a guest-facing role within the hospitality industry.
  • Strong understanding of hotel operations.
  • Excellent customer service and communication skills.
  • Ability to manage multiple priorities and work under pressure.
  • Experience with hotel management software.
  • Problem-solving and conflict resolution abilities.
  • Flexibility to work varied shifts.
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Guest Experience Manager

23456 Tubli, Central BHD60000 Annually WhatJobs

Posted today

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Job Description

full-time
Our client, a renowned hospitality group, is looking for an exceptional Guest Experience Manager to oversee and elevate the guest journey across our properties. This hybrid role requires a blend of on-site presence to directly engage with guests and manage operations, and remote work for strategic planning and analysis. You will be responsible for ensuring every guest receives outstanding service, creating memorable experiences, and driving customer loyalty. This position demands a proactive approach to identifying and resolving guest issues, implementing service enhancements, and training staff to uphold the highest standards of hospitality.

Key responsibilities include:
  • Developing and implementing guest service standards and procedures to ensure consistent quality.
  • Monitoring guest feedback through various channels (surveys, reviews, direct interactions) and implementing action plans for improvement.
  • Training and coaching front-line staff on service excellence, problem-solving, and upselling techniques.
  • Managing guest relations, including handling complaints, resolving issues, and creating personalized experiences for VIP guests.
  • Collaborating with department heads (Food & Beverage, Housekeeping, Front Desk) to ensure seamless service delivery.
  • Analyzing guest satisfaction data to identify trends and opportunities for service innovation.
  • Developing and executing loyalty programs and initiatives to foster repeat business.
  • Overseeing the implementation of new guest service technologies and strategies.
  • Maintaining a high level of product knowledge and service expertise.
  • Ensuring the overall ambiance and presentation of the establishment contribute to a positive guest experience.

The ideal candidate will possess a degree in Hospitality Management or a related field, with a minimum of 4 years of experience in guest services, hotel management, or a similar role within the hospitality industry. Proven leadership skills, exceptional communication and interpersonal abilities, and a genuine passion for service are essential. A strong understanding of hotel operations and a keen eye for detail are required. Proficiency in hotel management software and customer relationship management (CRM) systems is a plus. The ability to work effectively both independently and as part of a team, with flexibility to adapt to a hybrid work model, is crucial.
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Guest Experience Manager

739 Southern, Southern BHD55000 Annually WhatJobs

Posted today

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full-time
Our client, a prestigious boutique hotel renowned for its exceptional service, is seeking a dynamic and customer-focused Guest Experience Manager to oversee operations in Nuwaidrat, Southern, BH . This pivotal role is responsible for ensuring every guest enjoys a memorable and personalized stay, from arrival to departure. You will lead a team of front desk staff, concierges, and guest relations officers, fostering a culture of excellence and attention to detail. Your primary duties will include managing guest feedback, resolving complaints promptly and effectively, and implementing strategies to enhance guest satisfaction and loyalty. You will work closely with other hotel departments, such as housekeeping, F&B, and events, to ensure seamless service delivery. Developing and executing initiatives to elevate the overall guest experience, such as personalized welcome amenities, themed events, and loyalty programs, will be a key focus. The ideal candidate will possess a passion for hospitality, outstanding interpersonal skills, and a keen eye for detail. A background in luxury hotel management or a related field is highly desirable. You will be responsible for training and developing your team, setting performance standards, and ensuring operational efficiency. This role requires a hands-on approach, a positive attitude, and the ability to thrive in a fast-paced environment. Responsibilities:
  • Oversee all aspects of guest services and front-office operations.
  • Manage and train the guest relations and front desk teams.
  • Ensure consistent delivery of high-quality service standards.
  • Handle guest inquiries, requests, and complaints with professionalism and efficiency.
  • Develop and implement strategies to enhance guest satisfaction and loyalty.
  • Monitor online reviews and social media for guest feedback.
  • Collaborate with other departments to ensure a cohesive guest experience.
  • Analyze guest feedback data to identify trends and areas for improvement.
Qualifications:
  • Bachelor's degree in Hospitality Management or a related field.
  • Minimum of 5 years of experience in hotel front office or guest relations management.
  • Proven track record of delivering exceptional guest service.
  • Strong leadership, communication, and problem-solving skills.
  • Knowledge of hotel management systems (PMS).
  • Fluency in English and Arabic is a plus.
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Customer Experience Manager

2070 Zallaq, Southern BHD65000 Annually WhatJobs

Posted today

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Job Description

full-time
Our client is looking for a dedicated and customer-centric Customer Experience Manager to oversee and enhance client interactions within the customer service and helpdesk domain. This role is vital for ensuring seamless support, fostering customer loyalty, and driving continuous improvement in service delivery. The ideal candidate will have a proven ability to manage a support team, develop effective customer service strategies, and resolve complex client issues with efficiency and empathy. You will be responsible for setting performance benchmarks, training staff, and implementing best practices to elevate the overall customer journey.

Key Responsibilities:
  • Develop and implement customer service policies and procedures to improve satisfaction and retention.
  • Manage and mentor the customer support team, providing training, coaching, and performance evaluations.
  • Oversee daily operations of the helpdesk, ensuring timely and effective resolution of customer inquiries and issues.
  • Analyze customer feedback and service data to identify areas for improvement and implement corrective actions.
  • Collaborate with other departments (e.g., Sales, Product Development) to address customer needs and improve product/service offerings.
  • Establish and track key performance indicators (KPIs) for customer service effectiveness.
  • Handle escalated customer complaints and complex issues with professionalism and skill.
  • Ensure the efficient use of CRM and helpdesk software to manage customer interactions.
  • Create and maintain customer service documentation and knowledge base articles.

Qualifications: A Bachelor's degree in Business Administration, Communications, or a related field is preferred. A minimum of 4-6 years of experience in customer service management, call center operations, or helpdesk supervision is required. Demonstrated leadership abilities and experience managing a team are essential. Strong understanding of customer relationship management (CRM) principles and tools is a must. Excellent communication, interpersonal, and problem-solving skills are critical for success in this role. The ability to remain calm and effective under pressure is highly valued. This is an on-site position located in Zallaq, Southern, BH , requiring full-time presence to effectively lead the customer service operations.
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Guest Experience Manager

701 Bilad Al Qadeem, Capital BHD70000 Annually WhatJobs

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full-time
Our client is seeking a dynamic and customer-focused Guest Experience Manager to elevate the service standards within their premier hospitality establishment. This role offers a hybrid work arrangement, combining remote flexibility with on-site presence as needed. The ideal candidate will have a passion for creating memorable guest experiences and a proven track record in service management. You will be responsible for overseeing all aspects of guest services, including front desk operations, concierge, and customer relations. Your duties will involve training and motivating the service team, developing and implementing service quality standards, and handling guest feedback and complaints with professionalism and efficiency. We are looking for an individual who can anticipate guest needs, proactively address issues, and ensure a consistently high level of service delivery. Key responsibilities include: developing and executing guest satisfaction programs, managing service staff schedules and performance, monitoring online reviews and social media feedback, and collaborating with other departments (e.g., F&B, Housekeeping) to ensure seamless guest journeys. You will also be involved in identifying opportunities for service innovation and enhancing the overall guest experience. A Bachelor's degree in Hospitality Management, Business Administration, or a related field is preferred. Significant experience (5+ years) in a guest-facing role within the hospitality industry, with at least 2 years in a management or supervisory capacity, is required. Excellent communication, problem-solving, and leadership skills are essential. Proficiency in property management systems (PMS) and a strong understanding of customer service principles are mandatory. This role requires a blend of strategic thinking and hands-on execution to ensure every guest feels valued and well-cared for.
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