What Jobs are available for No Experience Needed in Bahrain?

Additional Information

Job Number

Job CategoryRooms & Guest Services Operations

LocationSheraton Bahrain Hotel, 6 Palace Avenue, Manama, Bahrain, Bahrain

ScheduleFull Time

Located Remotely?N

Position Type Non-Management

POSITION SUMMARY

Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Exciting Opportunity in Bahrain

is hiring for a premium international hotel in Bahrain.

Position: Guest Experience Expert (Front Desk Agent)

What's in it for you:

Self-Visa

Airline ticket every two years

Insurance coverage

Annual salary increment

Incentive plan

Shared accommodation (room in a shared apartment)

What we're looking for:

Fluency in Arabic with good English communication skills

Previous hospitality experience

Professional and pleasant personality

If you have a passion for creating memorable guest experiences and are eager to advance your career in a dynamic, international environment, we'd love to hear from you

Apply today or share this opportunity with your network.

• Please note: Only shortlisted candidates will be contacted.

Role Overview

The Patient Experience Officer plays a key role in ensuring that patients and their families receive compassionate, high-quality, and seamless care throughout their journey with the hospital. The officer will act as the first point of contact for patient concerns, feedback, and inquiries, working closely with clinical and non-clinical teams to resolve issues, enhance satisfaction, and promote a culture of service excellence.

Key Responsibilities

• Patient Engagement & Support
• Welcome and assist patients and families throughout their care journey.
• Provide guidance on hospital services, policies, and procedures.

• Serve as a liaison between patients, families, and healthcare teams.

• Feedback & Complaints Handling

• Collect, document, and analyze patient feedback through surveys, interviews, and direct communication.
• Escalate concerns to relevant departments and ensure timely resolution.

• Maintain a complaint register and follow up until closure.

• Service Excellence

• Monitor patient waiting times, service delays, and communication gaps, taking corrective measures as needed.
• Promote patient-centered practices and drive initiatives to enhance overall experience.

• Conduct patient satisfaction surveys and present findings to leadership.

• Collaboration

• Work closely with clinical, nursing, and administrative teams to address patient needs.
• Assist in training staff on patient experience standards and effective communication.

• Support quality improvement projects related to patient-centered care.

• Documentation & Reporting

• Prepare regular reports on patient satisfaction trends, complaints, and resolution status.
• Ensure accurate data entry in patient experience systems.
• Share insights to support policy changes and service improvements.

Qualifications & Requirements

• Bachelor's degree in Healthcare Administration, Nursing, Social Work, or related field.
• Minimum 2–3 years' experience in patient relations, customer service, or healthcare setting.
• Strong interpersonal, communication, and conflict resolution skills.
• Fluency in English is essential; Arabic proficiency is highly desirable.
• Empathy, patience, and ability to work under pressure.
• Proficiency in Microsoft Office and hospital information systems.

We are seeking a highly experienced and reliable driver with comprehensive knowledge of Bahrain's road systems and traffic regulations.

Responsibilities

• Transport goods, products, and stock between branches ,the head office snd customers as per business needs.
• Assist in tracking the movement of goods between locations, ensuring that inventory records are accurate.
• Use local road knowledge and GPS systems to navigate effectively, taking into account traffic conditions.

Experience:

Minimum of 2 years of driving experience, with at least 1 year specifically in Bahrain

Knowledge of Bahrain Roads:

In-depth knowledge of local roads, routes, traffic patterns, and landmarks within Bahrain.

Valid Driver's License:

A valid and clean driver's license for Bahrain

Job Type: Full-time

Pay: BD BD per month

• Leading and inspiring the front office, concierge, and guest relations teams to deliver world-class service.
• Developing and implementing service standards and training programs to enhance guest satisfaction.
• Monitoring guest feedback and online reviews, taking immediate action to address concerns and capitalize on positive comments.
• Anticipating guest needs and proactively offering personalized services and amenities.
• Managing guest complaints and service recovery efforts effectively and empathetically.
• Collaborating with other departments (e.g., housekeeping, F&B, maintenance) to ensure a cohesive guest experience.
• Developing and executing strategies to enhance guest loyalty and repeat business.
• Overseeing the VIP guest program and ensuring special requests are met.
• Analyzing guest satisfaction data to identify trends and areas for operational improvement.
• Maintaining a thorough knowledge of hotel services, local attractions, and events.

• Develop and implement strategies to enhance the overall guest experience, focusing on personalization and exceeding service standards.
• Train and lead the front-of-house team to deliver exceptional customer service, embodying the brand's values and service philosophy.
• Handle guest inquiries, feedback, and complaints promptly and professionally, resolving issues to ensure guest satisfaction and loyalty.
• Monitor online reviews and social media mentions, responding appropriately and using feedback for service improvement.
• Collaborate with various departments, including housekeeping, food & beverage, and concierge, to ensure a cohesive and high-quality guest experience across all touchpoints.
• Conduct regular service quality audits and implement necessary improvements.
• Manage the VIP guest program, ensuring personalized attention and exclusive experiences.
• Identify opportunities for upselling and cross-selling services and amenities.
• Stay informed about industry best practices and emerging trends in hospitality to maintain a competitive edge.
• Analyze guest satisfaction data and metrics to identify trends and areas for improvement.
• Create a welcoming and engaging atmosphere for all guests.

• Oversee daily operations of front desk, concierge, and guest services departments.
• Develop and implement service standards and training programs to ensure exceptional guest service.
• Act as the primary point of contact for guest feedback, concerns, and special requests, resolving issues promptly and effectively.
• Monitor guest satisfaction through various channels, including surveys, reviews, and direct feedback.
• Analyze guest data to identify trends and implement strategies for service improvement and personalization.
• Collaborate with other departments (e.g., Food & Beverage, Housekeeping) to ensure seamless guest experiences.
• Manage the guest feedback system and ensure follow-up actions are taken.
• Maintain a high level of visibility and engagement with guests throughout their stay.
• Develop and manage departmental budgets related to guest services.
• Stay abreast of industry trends and best practices in hospitality and customer experience management.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in a guest-facing role within the luxury hospitality sector, with at least 2 years in a management or supervisory position.
• Proven track record of delivering exceptional customer service and resolving guest issues effectively.
• Strong understanding of hotel operations and industry best practices.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in property management systems (PMS) and customer relationship management (CRM) software.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by business needs.
• A calm and professional demeanor, even under pressure.
• Passion for creating positive and lasting guest impressions.
• Fluency in English is essential; additional languages are a plus.

• Lead, coach, and mentor a team of customer service representatives to achieve performance goals and uphold high service standards.
• Develop and implement strategies to enhance the overall customer experience across all touchpoints.
• Monitor customer interactions, provide feedback, and conduct performance reviews for the customer support team.
• Analyze customer feedback, surveys, and complaints to identify trends and areas for improvement.
• Develop and refine customer service processes, policies, and procedures to ensure efficiency and effectiveness.
• Act as a point of escalation for complex customer issues, resolving them with professionalism and empathy.
• Collaborate with other departments (e.g., Sales, Marketing, Product Development) to ensure a seamless customer journey.
• Develop and deliver training programs for customer service staff on product knowledge, service protocols, and soft skills.
• Track and report on key customer service metrics, such as response times, resolution rates, and customer satisfaction scores (CSAT).
• Champion a customer-centric culture throughout the organization.
• Identify opportunities for leveraging technology to improve customer service operations.
• Manage the scheduling and allocation of customer service resources to meet demand.
• Ensure the company's brand promise is consistently delivered through exceptional customer interactions.
• Proactively seek out methods to improve customer retention and loyalty.

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 4-6 years of experience in customer service management or a related leadership role.
• Proven track record of developing and implementing successful customer experience strategies.
• Strong understanding of customer service best practices, CRM systems, and ticketing platforms.
• Excellent leadership, team management, and motivational skills.
• Exceptional communication, interpersonal, and problem-solving abilities.
• Ability to analyze data and translate insights into actionable improvements.
• Proficiency in Microsoft Office Suite and customer service software.
• Demonstrated ability to handle difficult customer situations effectively.
• A passion for customer advocacy and creating positive interactions.
• Strong organizational skills and the ability to manage multiple priorities.

• Develop and implement strategies to enhance the guest experience across all touchpoints.
• Oversee front desk operations, ensuring efficient check-in/check-out processes and a welcoming atmosphere.
• Manage and train a team of front desk staff, concierge, and guest relations officers, fostering a culture of excellence.
• Respond promptly and effectively to guest inquiries, requests, and concerns, resolving issues with diplomacy and professionalism.
• Conduct regular guest satisfaction surveys and analyze feedback to identify areas for improvement.
• Implement service standards and protocols to ensure consistent high-quality service delivery.
• Collaborate with other departments (e.g., Housekeeping, Food & Beverage) to ensure seamless guest experiences.
• Develop and manage loyalty programs and initiatives to encourage repeat business.
• Monitor industry trends and best practices in guest experience management.
• Ensure a safe, clean, and welcoming environment for all guests.
• Handle VIP guest arrangements and special requests with discretion and efficiency.
• Prepare reports on guest satisfaction metrics, operational performance, and staff training needs.

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum of 5 years of experience in guest relations, front office management, or a similar role within the hospitality industry.
• Proven track record of enhancing guest satisfaction and implementing successful service improvement initiatives.
• Strong understanding of hotel operations and customer service principles.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in property management systems (PMS) and other hospitality software.
• Ability to remain calm and effective under pressure.
• Problem-solving skills with a guest-centric approach.
• Strong organizational and time management abilities.
• A positive attitude and a genuine desire to provide exceptional service.
• This is a full-time, on-site position requiring your presence in A'ali, Northern, BH .