232 Office Equipment jobs in Bahrain
Technical Support Technician
Manama, Capital
Gulf Future Business - GFB
Posted 26 days ago
Job Viewed
Job Description
We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.
Key Responsibilities:
- Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
- Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
- Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
- Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
- Install antivirus software, perform system updates, and educate users on secure practices for device protection.
- Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
- Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
- Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.
Qualifications:
- Minimum of a diploma in Information Technology or a related field.
- 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
- Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.
Technical Skills:
- Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
- Strong understanding of network setup and device connectivity troubleshooting.
Soft Skills:
- Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
- Strong problem-solving abilities and a proactive approach to addressing technical issues.
- Ability to work both independently and within a team environment.
Additional Requirements:
- This is a fully on-site role; remote work is not permitted.
- Applicants should currently reside in Bahrain, as this is an immediate requirement.
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Lead
105 Ghuraifa, Capital
BHD70000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a fast-growing technology solutions provider, is seeking a skilled and experienced Technical Support Lead to manage their remote customer service and helpdesk operations. This is a fully remote position, offering a fantastic opportunity to lead a team and shape the customer support experience from anywhere. The ideal candidate will have a strong technical background and exceptional leadership capabilities.
Responsibilities:
Qualifications:
This role offers a competitive salary, benefits package, and the flexibility of a fully remote position. Join a company that values innovation and customer satisfaction, and play a crucial role in supporting our diverse client base.
Responsibilities:
- Lead, mentor, and manage a team of remote technical support specialists, ensuring high levels of customer satisfaction.
- Oversee the daily operations of the helpdesk, including ticket management, issue resolution, and service level agreement (SLA) adherence.
- Develop and implement best practices for technical support, troubleshooting, and customer service.
- Analyze support trends and customer feedback to identify areas for improvement in products and services.
- Create and maintain comprehensive knowledge base articles, FAQs, and support documentation.
- Train new team members and provide ongoing professional development for existing staff.
- Escalate complex technical issues to appropriate engineering or development teams, ensuring timely resolution.
- Monitor support channels (phone, email, chat) to ensure prompt and effective responses.
- Collaborate with product management and engineering teams to relay customer feedback and advocate for product enhancements.
- Manage reporting on key support metrics, such as first response time, resolution time, and customer satisfaction scores.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or customer service roles, with at least 2 years in a leadership or supervisory capacity.
- Strong understanding of IT infrastructure, operating systems (Windows, macOS), networking concepts, and common software applications.
- Experience with helpdesk ticketing systems (e.g., Zendesk, Jira Service Management, ServiceNow).
- Excellent troubleshooting, problem-solving, and analytical skills.
- Exceptional communication, interpersonal, and customer service skills.
- Proven ability to lead and motivate a remote team effectively.
- Experience in developing and delivering training programs.
- Familiarity with cloud computing platforms (e.g., AWS, Azure) is a plus.
- Ability to manage multiple priorities and work under pressure in a fast-paced remote environment.
This role offers a competitive salary, benefits package, and the flexibility of a fully remote position. Join a company that values innovation and customer satisfaction, and play a crucial role in supporting our diverse client base.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Engineer
101 Hamad Town, Northern
BHD50000 Annually
WhatJobs
Posted today
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Job Description
We are seeking a highly skilled and customer-focused Technical Support Engineer to join our dynamic team in Hamad Town, Northern, BH . This role is integral to providing exceptional support for our suite of advanced software products, ensuring our clients can maximize their technological investments. You will be responsible for diagnosing and resolving complex technical issues, providing timely and effective solutions, and guiding users through product functionalities and troubleshooting procedures. The ideal candidate will possess a deep understanding of software systems, excellent problem-solving skills, and a passion for delivering outstanding customer service. Key responsibilities include responding to support requests via phone, email, and ticketing systems; conducting in-depth analysis of software bugs and performance issues; documenting technical solutions and knowledge base articles; and collaborating with development and quality assurance teams to escalate and resolve critical issues. You will also be involved in providing product training to clients and assisting with implementation projects. A strong aptitude for learning new technologies quickly and translating technical jargon into clear, understandable language for users is essential. A minimum of three years of experience in technical support, IT helpdesk, or a similar role is required, along with a Bachelor's degree in Computer Science, Information Technology, or a related field. Certifications in relevant technologies are a strong plus. Join our team and be the trusted technical advisor for our valued clients, ensuring their success with our innovative solutions.
Responsibilities:
Responsibilities:
- Provide high-level technical support for software products to clients.
- Diagnose and resolve complex software issues, bugs, and performance problems.
- Respond promptly and effectively to customer inquiries via various communication channels.
- Create and maintain comprehensive technical documentation and knowledge base articles.
- Collaborate with development teams to report and track software defects.
- Assist clients with product installations, configurations, and upgrades.
- Provide training and guidance to users on product features and best practices.
- Escalate unresolved issues to appropriate senior technical staff or departments.
- Analyze support trends to identify potential product improvements.
- Ensure high levels of customer satisfaction through timely and accurate resolutions.
- Bachelor's degree in Computer Science, Information Technology, or a related technical field.
- Minimum 3 years of experience in technical support or IT helpdesk roles.
- Strong knowledge of software troubleshooting methodologies and tools.
- Proficiency in operating systems (Windows, macOS, Linux) and networking concepts.
- Excellent analytical and problem-solving skills.
- Exceptional written and verbal communication skills.
- Customer-centric approach with a strong commitment to service quality.
- Ability to manage multiple support tickets and prioritize effectively.
- Experience with CRM or ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to explain technical concepts to non-technical users.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Specialist
601 Northern, Northern
BHD45000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a rapidly growing technology firm, is looking for a dedicated and resourceful Technical Support Specialist to join their expanding customer service team. This fully remote position is ideal for individuals with a passion for technology and a talent for troubleshooting complex issues. You will be the first point of contact for customers seeking assistance with our suite of software products, providing timely and effective solutions. Your role will involve diagnosing technical problems, guiding users through step-by-step solutions, and escalating issues when necessary. Exceptional communication and problem-solving skills are essential to ensure a positive customer experience. Key responsibilities include:
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. At least 2 years of experience in a technical support or helpdesk role is required. Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts is essential. Proficiency in troubleshooting common technical issues is a must. Excellent communication skills, both written and verbal, are critical for effective customer interaction. The ability to explain technical concepts in a clear and concise manner to non-technical users is vital. This is a remote-first role, meaning you will work entirely from your home office. We provide comprehensive training and support to ensure your success. The ideal candidate will be self-motivated, organized, and possess a strong work ethic, thriving in an autonomous work environment. We utilize advanced collaboration tools to maintain seamless team communication and support. This role offers a fantastic opportunity to grow your career in the tech industry while enjoying the flexibility of a remote position. Successful candidates will be proactive in their learning and problem-solving, demonstrating a commitment to providing outstanding support.
- Providing technical support to customers via phone, email, and chat.
- Diagnosing and resolving software and hardware issues.
- Guiding customers through product features and functionalities.
- Documenting customer interactions and troubleshooting steps in our CRM system.
- Identifying and escalating recurring technical issues to the development team.
- Creating and updating knowledge base articles and FAQs.
- Proactively identifying opportunities to improve the customer support process.
- Testing new software releases to identify potential issues before customer deployment.
- Collaborating with sales and product teams to provide customer feedback.
- Ensuring customer satisfaction through efficient and professional support.
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience. At least 2 years of experience in a technical support or helpdesk role is required. Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts is essential. Proficiency in troubleshooting common technical issues is a must. Excellent communication skills, both written and verbal, are critical for effective customer interaction. The ability to explain technical concepts in a clear and concise manner to non-technical users is vital. This is a remote-first role, meaning you will work entirely from your home office. We provide comprehensive training and support to ensure your success. The ideal candidate will be self-motivated, organized, and possess a strong work ethic, thriving in an autonomous work environment. We utilize advanced collaboration tools to maintain seamless team communication and support. This role offers a fantastic opportunity to grow your career in the tech industry while enjoying the flexibility of a remote position. Successful candidates will be proactive in their learning and problem-solving, demonstrating a commitment to providing outstanding support.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Engineer
20202 Askar, Southern
BHD20 Hourly
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a skilled and customer-focused Technical Support Engineer to join their dedicated helpdesk team in Sanad, Capital, BH . This role is essential for providing timely and effective technical assistance to users experiencing issues with software, hardware, or network systems. The ideal candidate will possess strong problem-solving abilities, excellent communication skills, and a patient, empathetic approach to customer service. Responsibilities include diagnosing and resolving technical problems, guiding users through step-by-step solutions, escalating complex issues to higher-level support, and documenting all support interactions. You will be responsible for maintaining a high level of customer satisfaction while adhering to service level agreements. Experience with ticketing systems, remote desktop tools, and common operating systems (Windows, macOS) is required. The successful candidate will have a solid understanding of IT principles and be able to explain technical concepts in a clear and concise manner. This position offers an excellent opportunity to advance your IT career and gain exposure to a wide range of technical challenges. We are looking for a proactive individual who can identify recurring issues and contribute to the improvement of support processes. A passion for technology and a commitment to delivering exceptional support are highly valued. The ability to work effectively in a fast-paced environment and manage multiple support requests simultaneously is crucial. You will be part of a supportive team that values collaboration and continuous learning.
Qualifications:
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 2 years of experience in technical support or helpdesk operations.
- Proficiency in troubleshooting hardware, software, and network issues.
- Experience with operating systems (Windows, macOS, Linux).
- Familiarity with ticketing systems (e.g., Zendesk, ServiceNow).
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Ability to explain technical concepts to non-technical users.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Specialist
235 Saar, Northern
BHD45000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
We are seeking a highly skilled and customer-focused Technical Support Specialist to join our growing team. This fully remote position allows you to provide expert technical assistance and resolve issues for our diverse client base. You will be the first point of contact for users experiencing technical difficulties with our software and hardware products. Your primary goal will be to deliver timely, accurate, and empathetic support, ensuring a positive customer experience. This role requires excellent troubleshooting skills, a deep understanding of technology, and the ability to communicate technical information clearly to both technical and non-technical users.
Responsibilities:
Qualifications:
Responsibilities:
- Provide remote technical support via phone, email, and chat to end-users.
- Diagnose and resolve hardware, software, and network issues efficiently.
- Guide users through step-by-step solutions to technical problems.
- Escalate complex issues to senior support teams or relevant departments when necessary.
- Document all support interactions, solutions, and feedback in the ticketing system.
- Contribute to the knowledge base by creating and updating support articles and FAQs.
- Assist with the installation, configuration, and maintenance of software and hardware.
- Identify recurring technical issues and provide feedback for product improvement.
- Stay current with product updates, new technologies, and support best practices.
- Maintain a high level of customer satisfaction by delivering prompt and effective support.
- Manage multiple support tickets simultaneously while maintaining attention to detail.
Qualifications:
- Associate's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Minimum of 2 years of experience in a technical support or helpdesk role.
- Strong troubleshooting and problem-solving skills.
- Excellent knowledge of operating systems (Windows, macOS, Linux), common software applications, and networking concepts.
- Proficiency with remote support tools and ticketing systems (e.g., Zendesk, Jira Service Desk).
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Ability to work independently and manage time effectively in a remote setting.
- Customer-oriented approach with a passion for helping others.
- Familiarity with cloud computing environments is a plus.
- Adaptability and willingness to learn new technologies.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Lead
215 Jaww, Southern
BHD3000 month
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a rapidly growing technology services company, is looking for a highly competent and motivated Technical Support Lead to manage their customer service operations in **A'ali, Northern, BH**. This leadership role is responsible for overseeing a team of technical support professionals, ensuring the delivery of exceptional customer service and timely resolution of technical issues. You will act as a point of escalation for complex customer problems, providing expert guidance and solutions. The Technical Support Lead will develop and implement support processes and procedures to enhance efficiency and customer satisfaction. Your duties will include training and mentoring support staff, monitoring team performance, and conducting regular performance reviews. You will analyze support tickets and customer feedback to identify trends, root causes of issues, and areas for improvement in products or services. A critical aspect of the role involves managing the support team's workload, prioritizing tasks, and ensuring adherence to service level agreements (SLAs). You will collaborate with development and product management teams to communicate customer issues and drive product enhancements. The ideal candidate will possess strong technical acumen, excellent problem-solving abilities, and outstanding leadership qualities. Experience in managing a helpdesk or customer support team is essential. You will ensure that all support interactions are professional, courteous, and efficient, maintaining the highest standards of customer care. This position offers a blend of team leadership, technical problem-solving, and strategic input into support operations. The role utilizes a hybrid work model, allowing for flexibility while ensuring adequate on-site presence for team management and critical issues. A Bachelor's degree in IT, Computer Science, or a related field, or equivalent experience, is required. A minimum of 5 years of experience in technical support, with at least 2 years in a lead or supervisory role, is essential. Strong knowledge of ticketing systems and remote support tools is mandatory.
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Lead
931 Muharraq, Muharraq
BHD75000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client, a rapidly expanding technology firm, is looking for a dedicated and experienced Technical Support Lead to manage and enhance their customer service operations based in **Muharraq, Muharraq, BH**. This role is crucial for ensuring our users receive timely and effective technical assistance. The Technical Support Lead will oversee a team of support specialists, manage incoming support requests, and implement strategies to improve overall customer satisfaction and resolution times. You will be responsible for establishing and maintaining support policies and procedures, ensuring the team is equipped with the necessary tools and knowledge to handle a wide range of technical issues.
Key duties include providing Tier 2 and Tier 3 technical support for complex issues, mentoring and training junior support staff, and acting as a point of escalation for unresolved problems. You will also analyze support ticket trends to identify recurring issues and work with product development teams to implement permanent solutions. The ideal candidate will have a strong understanding of IT systems, software troubleshooting, and excellent communication skills, with the ability to explain technical concepts clearly to non-technical users. Experience in managing a support ticketing system (e.g., Zendesk, ServiceNow) and developing knowledge base articles is essential. You will also be involved in performance reviews for your team and contribute to the strategic planning of the support department.
This is an excellent opportunity for a motivated individual to take on leadership responsibilities and make a significant impact on customer experience. We are looking for someone with a proactive approach to problem-solving, a commitment to exceptional service delivery, and the ability to thrive in a fast-paced environment. The successful candidate will demonstrate strong leadership qualities, excellent organizational skills, and a passion for helping others. This role requires the candidate to be present in the **Muharraq, Muharraq, BH** office to effectively manage the team and operations. If you are ready to lead a team and elevate our technical support function, we encourage you to apply.
Qualifications:
Key duties include providing Tier 2 and Tier 3 technical support for complex issues, mentoring and training junior support staff, and acting as a point of escalation for unresolved problems. You will also analyze support ticket trends to identify recurring issues and work with product development teams to implement permanent solutions. The ideal candidate will have a strong understanding of IT systems, software troubleshooting, and excellent communication skills, with the ability to explain technical concepts clearly to non-technical users. Experience in managing a support ticketing system (e.g., Zendesk, ServiceNow) and developing knowledge base articles is essential. You will also be involved in performance reviews for your team and contribute to the strategic planning of the support department.
This is an excellent opportunity for a motivated individual to take on leadership responsibilities and make a significant impact on customer experience. We are looking for someone with a proactive approach to problem-solving, a commitment to exceptional service delivery, and the ability to thrive in a fast-paced environment. The successful candidate will demonstrate strong leadership qualities, excellent organizational skills, and a passion for helping others. This role requires the candidate to be present in the **Muharraq, Muharraq, BH** office to effectively manage the team and operations. If you are ready to lead a team and elevate our technical support function, we encourage you to apply.
Qualifications:
- Bachelor's degree in Computer Science, IT, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support roles, with at least 2 years in a team lead or supervisory capacity.
- Proficiency in troubleshooting operating systems (Windows, macOS, Linux), hardware, and common software applications.
- Experience with remote support tools and ticketing systems.
- Strong analytical and problem-solving skills.
- Excellent interpersonal and communication skills.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Specialist
98765 Askar, Southern
BHD40000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a leading provider of enterprise software solutions, is seeking a diligent and customer-focused Technical Support Specialist to join their dedicated support team in Sanad, Capital, BH . This role is critical in ensuring our clients receive prompt and effective assistance with their software and system inquiries.
As a Technical Support Specialist, you will be the first point of contact for users experiencing technical difficulties or requiring guidance on our client's products. You will be responsible for troubleshooting issues, providing solutions, and escalating complex problems to higher support tiers when necessary. Your commitment to customer satisfaction will be paramount. Key responsibilities include:
The ideal candidate will have a Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. A minimum of 2 years of experience in a technical support or helpdesk role is required. Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts is essential. Excellent troubleshooting and problem-solving skills, coupled with exceptional communication and interpersonal abilities, are crucial. You must be patient, empathetic, and able to explain technical concepts clearly to non-technical users. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is highly desirable. If you are passionate about technology and helping others, this role is an excellent fit.
As a Technical Support Specialist, you will be the first point of contact for users experiencing technical difficulties or requiring guidance on our client's products. You will be responsible for troubleshooting issues, providing solutions, and escalating complex problems to higher support tiers when necessary. Your commitment to customer satisfaction will be paramount. Key responsibilities include:
- Providing first-level technical support to users via phone, email, and chat.
- Diagnosing and resolving hardware, software, and network-related issues.
- Guiding users through step-by-step solutions to technical problems.
- Documenting all support interactions, issues, and resolutions in the ticketing system.
- Escalating unresolved issues to senior support staff or appropriate departments.
- Maintaining a high level of customer service and satisfaction.
- Creating and updating knowledge base articles and FAQs to empower users.
- Identifying recurring issues and providing feedback to product development teams.
- Assisting with system installations, configurations, and updates.
- Participating in training sessions to stay current with product knowledge and support procedures.
The ideal candidate will have a Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience. A minimum of 2 years of experience in a technical support or helpdesk role is required. Strong knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts is essential. Excellent troubleshooting and problem-solving skills, coupled with exceptional communication and interpersonal abilities, are crucial. You must be patient, empathetic, and able to explain technical concepts clearly to non-technical users. Experience with ticketing systems (e.g., Zendesk, ServiceNow) and remote support tools is highly desirable. If you are passionate about technology and helping others, this role is an excellent fit.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Specialist
22222 Zallaq, Southern
BHD45000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Join our client's growing IT support team as a dedicated Technical Support Specialist, based in Zallaq, Southern, BH . This role is critical in ensuring the smooth operation of our client's technology infrastructure and providing exceptional assistance to internal users and external customers. You will be the first point of contact for technical queries, diagnosing and resolving hardware, software, and network issues efficiently and effectively. Responsibilities include managing helpdesk tickets, performing remote troubleshooting, escalating complex problems to senior IT personnel, and maintaining accurate records of all support interactions. The ideal candidate will possess a strong understanding of operating systems (Windows, macOS), common business applications, and network protocols. Experience with IT ticketing systems (e.g., Jira Service Management, Zendesk) is highly desirable. You will also be involved in setting up new user accounts, configuring hardware, and performing routine system maintenance. Excellent communication and interpersonal skills are paramount, as you will be interacting with individuals of varying technical expertise. A patient and methodical approach to problem-solving, combined with the ability to work calmly under pressure, will set you up for success. This position offers a fantastic opportunity to develop your technical skills in a supportive environment and contribute to the overall efficiency of the organization. Your primary workplace will be our client's offices in Zallaq, fostering a collaborative team atmosphere and direct engagement with colleagues and end-users.
This advertiser has chosen not to accept applicants from your region.
9