870 Office Software jobs in Bahrain
Technical Support Technician
Manama, Capital
Gulf Future Business - GFB
Posted 21 days ago
Job Viewed
Job Description
We are seeking two experienced Technical Support Technicians to provide comprehensive IT support services for a prominent educational institution in Bahrain. The role will involve on-site technical support for faculty, staff, and student facilities, ensuring all devices and IT infrastructure are fully operational and secure. This position requires skilled problem-solvers with a proactive approach to troubleshooting, maintenance, and support.
Key Responsibilities:
- Diagnose and resolve issues with PCs, printers, projectors, smart screens, and other user devices across the institution.
- Install, update, and configure software, drivers, and operating systems on all devices, including student labs, ensuring compatibility with institutional applications.
- Assist with setup and troubleshooting for network connectivity on devices used by staff and students, ensuring seamless access across campus.
- Perform regular maintenance on PCs, printers, projectors, and other IT equipment, prioritizing equipment in classrooms and labs.
- Install antivirus software, perform system updates, and educate users on secure practices for device protection.
- Set up and maintain technical equipment for lectures, presentations, and events to ensure smooth operation.
- Track and manage IT assets, including maintenance logs, repairs, and replacements for university equipment.
- Maintain detailed records of support activities, solutions, and recommendations for infrastructure improvements.
Qualifications:
- Minimum of a diploma in Information Technology or a related field.
- 3 to 5 years of experience in IT technical support or a similar role, with a strong background in troubleshooting hardware and software issues.
- Certifications such as A+, Network+, or ITIL are highly advantageous and will contribute positively to the selection process.
Technical Skills:
- Proficiency with IT infrastructure, including PCs, printers, projectors, and smart screens.
- Strong understanding of network setup and device connectivity troubleshooting.
Soft Skills:
- Excellent communication skills, with the ability to explain technical information clearly to non-technical users.
- Strong problem-solving abilities and a proactive approach to addressing technical issues.
- Ability to work both independently and within a team environment.
Additional Requirements:
- This is a fully on-site role; remote work is not permitted.
- Applicants should currently reside in Bahrain, as this is an immediate requirement.
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0
Technical Support Specialist
50400 Manama, Capital
BHD55000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dedicated and knowledgeable Technical Support Specialist to join their customer service team. This role is based in **Manama, Capital, BH**, with a hybrid work model that allows for a balance between in-office support and remote flexibility. The ideal candidate will possess strong troubleshooting skills and a passion for assisting customers with technical issues related to software and hardware.
Responsibilities:
Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat, addressing inquiries and resolving issues promptly.
- Troubleshoot and diagnose hardware, software, and network problems.
- Guide customers through step-by-step solutions for technical issues.
- Escalate complex issues to senior support staff or appropriate departments when necessary.
- Document all support interactions, issues, and resolutions accurately in a ticketing system.
- Maintain a high level of customer satisfaction by providing efficient and friendly support.
- Contribute to the knowledge base by creating and updating FAQs, user guides, and troubleshooting articles.
- Assist with the setup and configuration of new hardware and software for users.
- Identify trends in customer issues and provide feedback to the development and product teams.
- Stay updated on product knowledge and technical advancements.
- Adhere to service level agreements (SLAs) for response and resolution times.
- Assist with user account management and permissions.
- Participate in team meetings and training sessions.
- Provide remote support to users as needed.
- High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field is a plus.
- Minimum of 2 years of experience in technical support or a similar customer-facing IT role.
- Proficiency in troubleshooting common operating systems (Windows, macOS) and software applications.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is desirable.
- Excellent communication, listening, and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Ability to explain technical concepts clearly to non-technical users.
- Patience and a customer-centric attitude.
- Ability to work effectively in a hybrid environment.
- Experience with remote support tools.
- Basic understanding of hardware components and troubleshooting.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Manager
825 Al Seef
BHD75000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Technical Support Manager to lead their customer service and helpdesk operations. This role is crucial for ensuring the delivery of exceptional technical support to our user base. The ideal candidate will have a strong background in technical troubleshooting, team leadership, and customer satisfaction. You will be responsible for managing the support team, optimizing support processes, and ensuring that all technical issues are resolved efficiently and effectively. This includes developing support documentation, training staff, and implementing strategies to enhance the overall customer experience. You will also be tasked with analyzing support trends to identify areas for improvement in our products and services.
Responsibilities:
Qualifications:
This is an excellent opportunity to join a forward-thinking organization in **Salmabad, Northern, BH**, and to make a tangible impact on our customer support excellence.
Responsibilities:
- Lead and manage the technical support and helpdesk team, providing guidance and performance feedback.
- Develop and implement support strategies, policies, and procedures to ensure high levels of customer satisfaction.
- Oversee the resolution of complex technical issues, escalating when necessary.
- Manage support tickets and ensure timely and effective resolution.
- Train and mentor support staff, fostering a knowledgeable and customer-centric team.
- Develop and maintain a comprehensive knowledge base of support articles and troubleshooting guides.
- Monitor support metrics and KPIs, identifying trends and areas for improvement.
- Collaborate with engineering and product teams to address recurring technical issues and suggest product enhancements.
- Manage relationships with third-party support vendors, if applicable.
- Ensure the efficient operation of helpdesk software and tools.
- Provide reporting on support team performance and customer satisfaction levels.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in technical support or IT helpdesk roles, with at least 2 years in a management or team lead capacity.
- Strong understanding of IT infrastructure, operating systems, and common software applications.
- Proven experience in managing and motivating technical support teams.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, with a focus on customer service.
- Experience with helpdesk ticketing systems (e.g., Zendesk, ServiceNow) and CRM software.
- Ability to diagnose and resolve a wide range of technical issues.
- Experience in developing training materials and knowledge base content.
- Familiarity with ITIL best practices is a plus.
This is an excellent opportunity to join a forward-thinking organization in **Salmabad, Northern, BH**, and to make a tangible impact on our customer support excellence.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Specialist
231 Busaiteen, Muharraq
BHD45000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their growing team in **Busaiteen, Muharraq, BH**. This hybrid role offers a blend of remote work and in-office collaboration, providing flexibility while fostering team connection. As a Technical Support Specialist, you will be the first point of contact for customers experiencing technical difficulties with our client's products and services. Your primary responsibility is to provide timely, accurate, and professional technical assistance to resolve issues efficiently.
Key duties include diagnosing and troubleshooting hardware, software, and network problems reported by users. You will respond to support requests via phone, email, and chat, maintaining detailed records of all interactions and resolutions in the ticketing system. This role requires you to guide users through step-by-step solutions and educate them on product features and functionalities. You will escalate complex or unresolved issues to the appropriate internal teams, ensuring follow-up and resolution. Participating in the creation and maintenance of knowledge base articles, FAQs, and user guides will also be part of your responsibilities, helping to empower users and reduce recurring support queries.
The ideal candidate will possess excellent problem-solving skills, a patient demeanor, and a strong aptitude for learning new technologies. You should be adept at explaining technical concepts in a clear and understandable manner. Prior experience in a customer service or technical support role is highly desirable. A solid understanding of operating systems, common software applications, and basic networking principles is essential. Strong communication and interpersonal skills are crucial for building rapport with customers and colleagues. You will be working in a collaborative environment, contributing to a positive customer experience and helping to improve our client's products and services based on customer feedback. This is a great opportunity for someone passionate about technology and helping others succeed.
Key duties include diagnosing and troubleshooting hardware, software, and network problems reported by users. You will respond to support requests via phone, email, and chat, maintaining detailed records of all interactions and resolutions in the ticketing system. This role requires you to guide users through step-by-step solutions and educate them on product features and functionalities. You will escalate complex or unresolved issues to the appropriate internal teams, ensuring follow-up and resolution. Participating in the creation and maintenance of knowledge base articles, FAQs, and user guides will also be part of your responsibilities, helping to empower users and reduce recurring support queries.
The ideal candidate will possess excellent problem-solving skills, a patient demeanor, and a strong aptitude for learning new technologies. You should be adept at explaining technical concepts in a clear and understandable manner. Prior experience in a customer service or technical support role is highly desirable. A solid understanding of operating systems, common software applications, and basic networking principles is essential. Strong communication and interpersonal skills are crucial for building rapport with customers and colleagues. You will be working in a collaborative environment, contributing to a positive customer experience and helping to improve our client's products and services based on customer feedback. This is a great opportunity for someone passionate about technology and helping others succeed.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Specialist
162 Al Muharraq
BHD1800 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dedicated and customer-focused Technical Support Specialist to join their team in **Sitra, Capital, BH**. This is a fantastic opportunity to be the first point of contact for customers experiencing technical issues, providing timely and effective solutions. You will be responsible for diagnosing and resolving a wide range of hardware, software, and network problems. This role requires excellent communication skills, a patient demeanor, and a strong understanding of common IT systems and applications. You will log all support requests, track their status, and ensure customer satisfaction by resolving issues efficiently. The ability to troubleshoot complex problems and escalate them appropriately when necessary is crucial. You will also be involved in creating and maintaining technical documentation and user guides to empower customers and internal teams. Join our client's collaborative IT department and contribute to maintaining seamless technological operations for their diverse clientele.
Key Responsibilities:
Key Responsibilities:
- Provide first-level technical support and troubleshooting for hardware, software, and network issues via phone, email, and in-person.
- Respond to customer inquiries and resolve technical problems promptly and accurately.
- Diagnose and identify root causes of technical issues and implement effective solutions.
- Escalate complex or unresolved issues to senior support staff or relevant IT departments.
- Document all support requests, actions taken, and resolutions in the helpdesk ticketing system.
- Create and update technical documentation, knowledge base articles, and user guides.
- Assist in the installation, configuration, and maintenance of computer hardware and software.
- Conduct basic user training on software applications and IT best practices.
- Monitor system performance and identify potential issues before they impact users.
- Ensure high levels of customer satisfaction through effective communication and problem resolution.
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of operating systems (Windows, macOS) and common software applications (e.g., Microsoft Office Suite, G Suite).
- Familiarity with network troubleshooting (TCP/IP, DNS, DHCP).
- Experience with helpdesk ticketing systems.
- Excellent problem-solving and diagnostic skills.
- Strong interpersonal and communication skills, with a patient and customer-centric approach.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Relevant IT certifications (e.g., CompTIA A+, Network+) are a plus.
- Experience with hardware repair and troubleshooting.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Lead
234 Bilad Al Qadeem, Capital
BHD65000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking an experienced and customer-focused Technical Support Lead to join their team in **Tubli, Capital, BH**. This hybrid role requires a balance of remote work flexibility and on-site collaboration. You will be responsible for leading the technical support team, ensuring prompt and effective resolution of customer technical issues, and maintaining high levels of customer satisfaction. The ideal candidate will have a strong technical background, excellent problem-solving skills, and proven experience in managing a support team. You will develop support processes, train support staff, and act as a point of escalation for complex technical challenges.
Responsibilities:
Responsibilities:
- Lead and manage a team of technical support representatives, providing guidance and coaching.
- Ensure timely and effective resolution of customer technical issues via phone, email, and chat.
- Develop and implement efficient support processes and workflows.
- Monitor support queues and team performance, ensuring service level agreements (SLAs) are met.
- Act as a point of escalation for complex technical problems.
- Train new and existing support staff on products, procedures, and troubleshooting techniques.
- Create and maintain technical documentation, knowledge base articles, and FAQs.
- Identify trends in support issues and provide feedback to product development and engineering teams.
- Manage customer escalations and ensure customer satisfaction.
- Participate in on-site team meetings and training sessions as required by the hybrid work model.
- Contribute to the continuous improvement of the customer support experience.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 4 years of experience in technical support, with at least 2 years in a lead or supervisory role.
- Strong understanding of IT systems, software applications, and hardware troubleshooting.
- Excellent problem-solving and analytical skills.
- Proficiency in using helpdesk and ticketing software (e.g., Zendesk, ServiceNow).
- Exceptional communication, interpersonal, and customer service skills.
- Experience with remote team management tools and practices is beneficial.
- Ability to work effectively in a hybrid work environment.
- Strong organizational and time-management skills.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Lead
301 Seef, Capital
BHD70000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is searching for a skilled Technical Support Lead to manage and mentor their customer service and helpdesk team. This role is primarily remote, offering flexibility to manage operations and support clients effectively. You will be responsible for overseeing the daily operations of the technical support department, ensuring timely and effective resolution of customer issues. Your duties will include managing support ticket queues, setting performance standards for the team, and escalating complex technical problems when necessary. You will also be involved in developing support documentation, training materials, and standard operating procedures. The ideal candidate will have a strong technical aptitude, excellent problem-solving skills, and a proven ability to lead and motivate a support team. Experience with various operating systems, software applications, and hardware troubleshooting is essential. Proficiency in customer relationship management (CRM) software and helpdesk ticketing systems is required. You will serve as a point of contact for high-priority customer escalations and work closely with engineering and product teams to provide feedback and drive product improvements. This is a critical role focused on ensuring customer satisfaction and maintaining the highest levels of technical support. We are looking for a dedicated professional committed to delivering exceptional service.Location: Seef, Capital, BH
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Specialist
550 Tubli
BHD30000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is looking for a skilled and customer-focused Technical Support Specialist to join their team in A'ali, Northern, BH . This hybrid role involves providing first-line technical assistance and support to end-users for hardware, software, and network issues. You will be responsible for responding to user queries, diagnosing technical problems, and guiding users through step-by-step solutions. Key duties include troubleshooting common IT issues, installing and configuring hardware and software, and maintaining IT equipment. You will also be involved in documenting technical issues and solutions, updating IT knowledge bases, and escalating unresolved issues to higher-level support technicians. The ideal candidate possesses strong technical knowledge of operating systems (Windows, macOS), common software applications, and basic networking concepts. Excellent problem-solving and analytical skills are crucial, along with the ability to explain technical information clearly and concisely to non-technical users. Good communication and interpersonal skills are essential for providing effective support. Previous experience in an IT support or helpdesk role is highly desirable. Familiarity with ticketing systems and remote support tools would be an advantage. This position offers a great opportunity to expand your IT skills and gain experience in a dynamic environment. Our client is committed to providing excellent technical support and fostering a positive user experience. A blend of in-office and remote work provides flexibility while ensuring team collaboration. We are seeking an individual who is proactive, patient, and dedicated to resolving technical challenges efficiently. A high school diploma or equivalent is required; relevant certifications (e.g., CompTIA A+) or an Associate's degree in a related field is a plus. Join our client's IT team and contribute to the smooth operation of their technological infrastructure.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Engineer
107 Northern, Northern
BHD20 Hourly
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a dedicated and technically proficient Technical Support Engineer to provide exceptional assistance to their customer base. This role is based in Shakhura, Northern, BH , with a hybrid work model that combines on-site responsibilities with remote flexibility. You will be the first point of contact for customers experiencing technical issues with our client's products and services. Your primary responsibility will be to diagnose, troubleshoot, and resolve hardware, software, and network problems efficiently and effectively. This involves responding to support tickets, phone calls, and live chat inquiries, documenting issues and resolutions meticulously, and escalating complex problems to higher-level support teams when necessary. The ideal candidate will possess excellent problem-solving skills, a patient and customer-centric attitude, and a strong technical aptitude. You should be comfortable working with various operating systems, network configurations, and common software applications. A commitment to providing clear, concise, and helpful guidance to users of all technical skill levels is crucial. You will also contribute to knowledge base articles and assist in training materials to empower users and reduce recurring issues. This role demands excellent communication skills, both written and verbal, to effectively explain technical concepts to non-technical users. Being part of a hybrid team means you'll need to be adaptable and able to collaborate seamlessly with colleagues whether in the office or working remotely. Proactive problem identification and a drive to continuously improve support processes are highly valued.
Key Responsibilities:
Key Responsibilities:
- Provide first-level technical support to customers via phone, email, and chat.
- Diagnose and resolve technical hardware and software issues.
- Guide customers through step-by-step solutions.
- Escalate unresolved issues to appropriate internal teams.
- Document all support interactions and resolutions accurately.
- Create and maintain technical documentation and knowledge base articles.
- Assist in the setup and configuration of user accounts and systems.
- Identify trends in customer issues and provide feedback to product development.
- Contribute to a positive customer support experience.
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of computer hardware, software, and networking.
- Proficiency with operating systems (Windows, macOS, Linux).
- Excellent troubleshooting and problem-solving abilities.
- Exceptional customer service and communication skills.
- Ability to explain technical concepts clearly.
- Experience with ticketing systems is preferred.
- Associate's or Bachelor's degree in a relevant technical field is a plus.
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Lead
4567 Tubli
BHD55000 Annually
WhatJobs
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking an experienced and customer-focused Technical Support Lead to manage and mentor a team of support specialists. In this role, you will be responsible for ensuring the timely and effective resolution of customer technical issues, maintaining high levels of customer satisfaction, and continuously improving support processes. You will act as a point of escalation for complex technical problems, providing guidance and support to your team members. This is a fully remote role, allowing you to leverage your expertise from anywhere.
Responsibilities:
The ideal candidate will have a strong background in technical support, with demonstrable experience in leading a team. Excellent problem-solving, communication, and interpersonal skills are essential. Proficiency with ticketing systems and remote support tools is required. A deep understanding of common software and hardware issues is expected. The ability to work effectively in a remote team environment and to motivate and guide others is crucial. This role supports our client's operations in A'ali, Northern, BH , while being performed remotely.
Responsibilities:
- Lead, train, and motivate a team of technical support specialists.
- Manage incoming support requests via various channels (phone, email, chat) and ensure timely resolution.
- Act as a senior point of escalation for complex technical issues, troubleshooting and resolving them efficiently.
- Develop and maintain knowledge base articles and troubleshooting guides.
- Monitor support metrics and KPIs, identifying trends and areas for improvement.
- Implement and refine support processes and workflows to enhance efficiency and customer experience.
- Collaborate with engineering and product teams to resolve bugs and provide feedback on product improvements.
- Ensure adherence to service level agreements (SLAs).
- Conduct performance reviews and provide ongoing feedback to team members.
- Contribute to the overall strategy for customer support and service delivery.
The ideal candidate will have a strong background in technical support, with demonstrable experience in leading a team. Excellent problem-solving, communication, and interpersonal skills are essential. Proficiency with ticketing systems and remote support tools is required. A deep understanding of common software and hardware issues is expected. The ability to work effectively in a remote team environment and to motivate and guide others is crucial. This role supports our client's operations in A'ali, Northern, BH , while being performed remotely.
This advertiser has chosen not to accept applicants from your region.
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